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Just wondering if anyone has managed to get a free battery from AT&T or Samsung?
I have the monthly warranty through AT&T and my phone is still under the manufacturers warranty.
I remember reading somewhere that someone did this and wanted to confirm...
Thanks
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
goabunny said:
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
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Click to collapse
??? Why would they do this? Did you have to give/send the old one?
Sent from my SAMSUNG-SGH-I897 using Tapatalk
goabunny said:
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
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What did you say? Just went to your local AT&T store?
I too got one with no questions asked. I was actually wanting a new phone, which I got the next day on a return trip.
When I went into the warranty repair center I explained that my battery had been holding a charge all day and in most circumstances I'd have ~70% by the time I got home from work. Then over the past few days it was at 20% by the time I got home and would die within the hour if I didn't plug it in. I had some other problems with the phone too, but their solution to my problem was to send me a new battery.
I am going to ATT to get one soon
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
smithisize said:
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
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Click to collapse
Winning, thank you Sir.
xThe Enforcer said:
Just wondering if anyone has managed to get a free battery from AT&T or Samsung?
I have the monthly warranty through AT&T and my phone is still under the manufacturers warranty.
I remember reading somewhere that someone did this and wanted to confirm...
Thanks
Click to expand...
Click to collapse
The way I got mine was I went to buy my girlfriend the inspire I asked if the store I was at sold replacement batteries the rep said no but I can ship one to your house for free thought he ment just free shipping but that wasn't the case and two days later had a new battery in the mail
Sent from a happy phone using XDA Premium App
I don't have any ATT repair shops near, but I may try to do this at the retail store tomorrow
paintballkev812 said:
I don't have any ATT repair shops near, but I may try to do this at the retail store tomorrow
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Same here, keep me updated. Thanks
Captivate battery
What is the reason they are offering replacement batteries so liberally?
danbisti said:
What is the reason they are offering replacement batteries so liberally?
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Click to collapse
Not sure to be honest. Maybe they replace any battery?
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On a side note, I went to the warranty center and everything went fine. Should have it in a few days. Hopefully this will fix my drain!
Originally it was a cheap (compared to a new phone) thing to try if you had the sleep death issue.
smithisize said:
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
Click to expand...
Click to collapse
Interesting, I have always wanted to try replacing my phone's battery to deduce whether my ROM or battery is causing poor battery life. By the way, I don't think I have ever seen an ATT repair/warranty center. Does anyone know if there is any in Chicagoland area?
Thanks!
I had one of the early Captivates that would randomly turn off. I tried several avenues to get it replaced, because it was way past the normal warranty limits. Several months later, I was surfing around and found an ATT service memo that addressed the issue. I called ATT and mentioned that document, and low and behold they sent me a new phone. The moral of the story is that you just never know. Service and support is like fishing.... just keep throwing different things in the water until someone bites.
i got my new battery through the mail today because there are no centers near my area either. worked like a charm. gonna love having two batteries. thanks for the heads up guys
Two batteries are great to have... Even though the one battery drains faster, lol
Sent from my SGH-I897 using XDA Premium App
I always call Warranty Exchange and they take care of anything I need. Although I do have to humor them with some basic t/s steps (all of which I've already tried ...and then some).
Boston repair center is in waltham they were very cooperative and gave me a refurb which fixed random shutdown gps problems. I wished I'd ask for a new battery.
Sent from my SAMSUNG-SGH-I897
I got my son a 32GB nexus 7 for Christmas but it didn't turn out very well. Right out of the box it wouldn't turn on. No big deal I thought, i'll just plug in the charger and let it charge for a while. 2 hours later I try to power it up again. No luck. nothing happening at all. So now its 1:30 AM on christmas morning and i'm still messing with this thing. Hold power for 30 seconds, nothing. Hold power and Volume + to get into recovery, nothing. So back on the charger it goes. 7am. Still dead, nothing happening. Back on the charger. Kid's not happy that his new tech toy isn't working. So around 10 AM I'm standing there talking to my wife while holding the power button down for what seemed like 2 minutes and I look down and see the Nexus "X".... Holy cow, its alive. So we let it start up and dive right into setup. It rebooted 2 times while trying to setup. Third time we make it all the way through and get started downloading some apps. All updates applied up to 4.2 and I thought we were in the clear. So off my kid goes playing angry birds and Navy fighter happy as can be.... Yep, crashed again and was not able to power it back up again. So its in the box headed back to buydig.com I guess this one was a real lemon.
Did some looking around and couldn't find much that relates to my problem. It seems it was just my turn to get the lemon.
combattalon2 said:
I got my son a 32GB nexus 7 for Christmas but it didn't turn out very well. Right out of the box it wouldn't turn on. No big deal I thought, i'll just plug in the charger and let it charge for a while. 2 hours later I try to power it up again. No luck. nothing happening at all. So now its 1:30 AM on christmas morning and i'm still messing with this thing. Hold power for 30 seconds, nothing. Hold power and Volume + to get into recovery, nothing. So back on the charger it goes. 7am. Still dead, nothing happening. Back on the charger. Kid's not happy that his new tech toy isn't working. So around 10 AM I'm standing there talking to my wife while holding the power button down for what seemed like 2 minutes and I look down and see the Nexus "X".... Holy cow, its alive. So we let it start up and dive right into setup. It rebooted 2 times while trying to setup. Third time we make it all the way through and get started downloading some apps. All updates applied up to 4.2 and I thought we were in the clear. So off my kid goes playing angry birds and Navy fighter happy as can be.... Yep, crashed again and was not able to power it back up again. So its in the box headed back to buydig.com I guess this one was a real lemon.
Did some looking around and couldn't find much that relates to my problem. It seems it was just my turn to get the lemon.
Click to expand...
Click to collapse
I got mine from Buydig as well and have had no problems with it at all...
I feel bad for your son. That really sucks... Pretty awesome dad to get him the big 7 and not the cheaper one lol
Sent from my Nexus 7 using Tapatalk HD
You could take the back cover off and see if the battery connector is connected properly.
Sent from my Nexus 7 using xda premium
Gizmoe said:
You could take the back cover off and see if the battery connector is connected properly.
Sent from my Nexus 7 using xda premium
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How is this accomplished without damage so I can send it back with no issues?
Edit- Nevermind, found the iFixit video.
combattalon2 said:
How is this accomplished without damage so I can send it back with no issues?
Edit- Nevermind, found the iFixit video.
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Click to collapse
If you have to call support to send it back, DO NOT tell them you opened it to check the batt connector as they insist this will void your warranty. Just a heads-up.
just do not tell them you did anything to it. they should give you a rull replacement
i also got a nexus 7 from parents for christmas and am loving it, hopefully he understands it is just a mistake and this is still a high quality product
I had multiple Nexus 7's and so far not one has had any issues.
Sent from my iPhone using Tapatalk
Status?
Sent from my Nexus 7 using xda app-developers app
zPacKRat said:
Status?
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
Yes
Sent from my PantechP9070 using xda premium
Original returned to buy dig.com. got a 32gb from staples and all is well. Never opened the case on the first N7 so I can't tell you what was wrong. After playing with the new one though, the original had screen issues. No charge animation when plugged in.
To preface this, the phone is completely stock and unlocked. I've been using the phone now for about 3 weeks with absolutely zero problems. I plug it in to charge over night, wake up the next morning and it's completely unresponsive.
Won't turn on.
No LED notification light (Green or Amber)
Isn't recognised by my laptop as a disc drive either.
Any ideas, tips or suggestions as to how I can get it working again, short of calling the supplier and getting a replacement?
Thank guys.
With adb or fastboot you pc will recognize your phone?
Guich said:
With adb or fastboot you pc will recognize your phone?
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Click to collapse
It might do but I have no idea how to do it.
Mine just did the same thing today, it discharged very quickly this morning and now it won't even charge at all. Not sure what to do....
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
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Click to collapse
This is a worrying trend.. So there are no other alternatives just request a repair/replacement?
It really is. I've already contacted my brother, whom is pretty high up in att, about the matter. I'd consider myself a veteran of android and I have had no progress on the fix, it seems only to be hardware. In layman terms, yes you'll have to get it replaced.
Sent from my LG-E980 using xda app-developers app
hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
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Click to collapse
How long would the repair take? And would they send you a replacement first, because now I have no phone.....
Sent from my Nexus 10 using Tapatalk HD
I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app
hansmrtn said:
I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app
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Click to collapse
I have the T-Mobile version would I be able to go into a store and request a replacement ?
Only asking because I have never had an issue like this with any of my phones.
Sent from my Nexus 10 using Tapatalk HD
drop ship
When speaking to the HTC rep., try tossing around the phrase "can you drop ship a replacement phone?" Ask for a manager if its existence is denied. Once you find someone with enough power to "drop ship" the replacement phone, they'll take your credit card, then immediately send you the replacement phone and a box to ship back the defective phone. If you don't return the bad device, they'll charge your card.
happened to me twice - try holding power button for like 1min - it should turn on then
I opened a thread about this problem, but seems only some people have this defect.
I've had this problem too, it's currently with HTC (UK) to repair or replace. It arrived on Tuesday, still awaiting to hear back.
If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app
gemini002 said:
If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app
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Click to collapse
It seems that my phone isn't dead after all. Holding the power button down does seem to work... It's a strange bug..
I don't get why people turn the phone OFF in the first place? I never turn my phone OFF at all. I sometimes restart the phone but that is it.
My first One worked perfectly for 2 months. Then it got stolen. On the 3rd of august I bought a new one and it got replaced three times because one had a huge scratch on the screen ( I unboxed it right there at the store so the employee directly gave me another one) and the second shut down randomly! How can something like this happen?
So I got my third(!) HTC One today. I unpacked it and it just doesn't turn on. I thought maybe the battery is low (even though that should not be the case because li-po batteries should be stored at about half charge ) But even after charging it for an hour where it does only blink with the red LED it does not turn on.
Any ideas or should I just go back to the market and directly demand a replacement.
And I really can't trust the One anymore... It's hands down the most beatiful phone with awesome specs. But what if I can't make that call in a dangerous situation because HTC has no QC?
Dr. lele said:
My first One worked perfectly for 2 months. Then it got stolen. On the 3rd of august I bought a new one and it got replaced three times because one had a huge scratch on the screen ( I unboxed it right there at the store so the employee directly gave me another one) and the second shut down randomly! How can something like this happen?
So I got my third(!) HTC One today. I unpacked it and it just doesn't turn on. I thought maybe the battery is low (even though that should not be the case because li-po batteries should be stored at about half charge ) But even after charging it for an hour where it does only blink with the red LED it does not turn on.
Any ideas or should I just go back to the market and directly demand a replacement.
And I really can't trust the One anymore... It's hands down the most beatiful phone with awesome specs. But what if I can't make that call in a dangerous situation because HTC has no QC?
Click to expand...
Click to collapse
Hold down power and volume down buttons while holding the proximity sensor directly under a bright light (sounds strange but it works!). This will reboot to the bootloader, them reboot from there.
dgtiii said:
Hold down power and volume down buttons while holding the proximity sensor directly under a bright light (sounds strange but it works!). This will reboot to the bootloader, them reboot from there.
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Click to collapse
I'll try that. What does it do, and why could that help?
EDIT: Im trying but so far nothing happens. Is it possible that HTC sent a bricked device to the store?
Dr. lele said:
I'll try that. What does it do, and why could that help?
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Click to collapse
The bright light triggers the proximity sensor, kind of tells it the phone is not in your pocket and it will let it turn on.
dgtiii said:
The bright light triggers the proximity sensor, kind of tells it the phone is not in your pocket and it will let it turn on.
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Click to collapse
Does not seem to work. I am pretty sad I would have never thought any company could send a absolutely bricked and useless product to a customer. Unbelievable.
Dr. lele said:
Does not seem to work. I am pretty sad I would have never thought any company could send a absolutely bricked and useless product to a customer. Unbelievable.
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That is very strange. All I can think is to let it charge more and keep trying
dgtiii said:
That is very strange. All I can think is to let it charge more and keep trying
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Click to collapse
Yeah, I'll let it charge overnight and hope the battery is just totally empty. But if thats the case didn't that damage the battery already?
Dr. lele said:
Yeah, I'll let it charge overnight and hope the battery is just totally empty. But if thats the case didn't that damage the battery already?
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Click to collapse
Should not have damaged the battery, no, lithium polymer battery should be fine. Good luck
I've had 3 One's aswell, and none of them had any software/hardware problems. I replaced them because of cosmetic issues. Sadly for me, I bought the Developer Edition and replacement of these is done through the worst company ever LetsTalk. In order to expedite the process, I had to do a "cross shipment" where I would pay the value of two phones and have a phone sent by them without returning mine first. Had to do two cross shipments because 2nd phone also had cosmetic problems and instead of them refunding me back two cross shipment values of 1299 each, they just refunded me two phone values... had to get my bank involved to get my money back.
Wow. Just wow. Maybe I was just lucky that my Desire HD was perfect. Funny thing is: How can HTC expect me to pay for a phone on August 3rd but til today I do not have the product for which I payed. This is ridiculous. I'm going on vacation on Wednesday and I can't take my phone for which I payed 18 days before because it's in repair for 2 - 3 weeks. Great... I always recommended HTC to my friends because of my Desire HD but I think everybody should skip the One. The chance of getting one that is looking okay and working is really not that high as it seems. For me it's a 1 out of 4. Get your QC done, HTC.
Dr. lele said:
Yeah, I'll let it charge overnight and hope the battery is just totally empty. But if thats the case didn't that damage the battery already?
Click to expand...
Click to collapse
charge it with Stock USB Cable and Stock Charger,
and then let it charge for 4 hours
Muhammad.Muayad said:
charge it with Stock USB Cable and Stock Charger,
and then let it charge for 4 hours
Click to expand...
Click to collapse
Still nothing. Going to the store
Dr. lele said:
Still nothing. Going to the store
Click to expand...
Click to collapse
that is your best bet
What they said: 'Oh damn, another one'
Seriously HTC?
My new one has the worst screen of all my Ones til now, but it does power on. Also there are some huge gaps between the speaker grills and the plastic band. No problem for me though, and they won't give me another replacement. So I'll have to live with it. Installing ARHD now, thread can be closed.
Why on earth did this moderator '' ghost '' think my thread about my phone falling down the toilet and me asking for assistance was '' off topic '' and was subsequently closed, seriously mate your well out of order closing that thread it's as relevant as any thread, I only hope something like this nightmare never happens to you!!!
Anyway again I'll start what is a very relevant thread, long story I dropped my One in the toilet managed to scoop it out straight away and it continued to work, woke the following morning and phone was dead but after charging it booted up but wouldn't recognise my SIM card so tried another SIM and won't accept that either.
Came home to find the phone dead it was on 78% battery last night after charging it, screen is washed out too as you'd imagine , so charged it and it has rebooted several times since but booted up eventually, but will not recognise any SIM I put in.
I recall reading a thread on here before saying if you put the phone in a bag of rice that sometimes works so will be doing that I do have insurance but if at all possible I'm hoping to rescue this phone.
I'm asking for any assistance from anyone who was unfortunate enough to be in the same situation.
DO NOT LOCK THIS THREAD it's as relevant as anything posted on here.
Thank you.
Sent from my Nexus 7 using Tapatalk
Hello, I have htc one which doesn't recognize sim cards, but not because of water damage:laugh:
To fix/change it, you should disassemble almost everything - it's under screen.
here is more info
Thanks mate but I'm no good when it comes to this type of thing, software I'm OK with but not the hardware side of things.
Sent from my Nexus 7 using Tapatalk
jonny68 said:
Thanks mate but I'm no good when it comes to this type of thing, software I'm OK with but not the hardware side of things.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Me too. I'm afraid of teardown.
What will you do?
I've no idea mate, the phone now bizarrely won't turn off, I've left it in a bag of rice so will check tomorrow night and see if that done any good.
I put in a claim on my insurance as and its been accepted but have to pay an outrageous €95 excess which I could really do without, using my Moto G as a spare but badly miss my One.
If anyone has any suggestions feel free to post.
Sent from my Nexus 7 using Tapatalk
jonny68 said:
I've no idea mate, the phone now bizarrely won't turn off, I've left it in a bag of rice so will check tomorrow night and see if that done any good.
I put in a claim on my insurance as and its been accepted but have to pay an outrageous €95 excess which I could really do without, using my Moto G as a spare but badly miss my One.
If anyone has any suggestions feel free to post.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
to be completely honest if your phone was usable when you scooped it out of the toilet, you should have IMMEDIATELY turned it off. and stuck it in a bag of rice for like a week. the reason your phone went all wonky after is probably because there was some left over water inside the phone and as you were using it, it probably moved around and shorted something.
I was in the pub at the time and very drunk.
It's not looking good at all though, Left in a bag of rice overnight and now the power button won't work, have to keep plugging in USB cable to wake the phone while I bluetooth my photos and videos,etc to my Moto G.
Gonnab just wipe the phone completely after I've taken all I need to take off it and give it to the courier who will deliver my new HTC One after I pay the excess next week (they said I have to return this phone, no idea what they'll do with it)
So thanks anyway but I'm just gonna sell the new one sealed and unlocked and use my Moto G until new HTC M8 is released.
Sent from my Nexus 7 using Tapatalk