To preface this, the phone is completely stock and unlocked. I've been using the phone now for about 3 weeks with absolutely zero problems. I plug it in to charge over night, wake up the next morning and it's completely unresponsive.
Won't turn on.
No LED notification light (Green or Amber)
Isn't recognised by my laptop as a disc drive either.
Any ideas, tips or suggestions as to how I can get it working again, short of calling the supplier and getting a replacement?
Thank guys.
With adb or fastboot you pc will recognize your phone?
Guich said:
With adb or fastboot you pc will recognize your phone?
Click to expand...
Click to collapse
It might do but I have no idea how to do it.
Mine just did the same thing today, it discharged very quickly this morning and now it won't even charge at all. Not sure what to do....
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
Click to expand...
Click to collapse
This is a worrying trend.. So there are no other alternatives just request a repair/replacement?
It really is. I've already contacted my brother, whom is pretty high up in att, about the matter. I'd consider myself a veteran of android and I have had no progress on the fix, it seems only to be hardware. In layman terms, yes you'll have to get it replaced.
Sent from my LG-E980 using xda app-developers app
hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
Click to expand...
Click to collapse
How long would the repair take? And would they send you a replacement first, because now I have no phone.....
Sent from my Nexus 10 using Tapatalk HD
I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app
hansmrtn said:
I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app
Click to expand...
Click to collapse
I have the T-Mobile version would I be able to go into a store and request a replacement ?
Only asking because I have never had an issue like this with any of my phones.
Sent from my Nexus 10 using Tapatalk HD
drop ship
When speaking to the HTC rep., try tossing around the phrase "can you drop ship a replacement phone?" Ask for a manager if its existence is denied. Once you find someone with enough power to "drop ship" the replacement phone, they'll take your credit card, then immediately send you the replacement phone and a box to ship back the defective phone. If you don't return the bad device, they'll charge your card.
happened to me twice - try holding power button for like 1min - it should turn on then
I opened a thread about this problem, but seems only some people have this defect.
I've had this problem too, it's currently with HTC (UK) to repair or replace. It arrived on Tuesday, still awaiting to hear back.
If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app
gemini002 said:
If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app
Click to expand...
Click to collapse
It seems that my phone isn't dead after all. Holding the power button down does seem to work... It's a strange bug..
I don't get why people turn the phone OFF in the first place? I never turn my phone OFF at all. I sometimes restart the phone but that is it.
Related
Hey all. Niece has a Droid 4 that recently came into a problem. Okay, a couple of problems.
Yesterday morning she had a problem using the power button to light up the screen to shut off her email notification, but she eventually got it to work after several attempts. The battery died a couple of hours later.
Now the battery appears completely dead, even after leaving it on the charger for over an hour. No lights, no action at all.
She would like to replace it, but has no warranty (long story on that).
Knowing that, here's the questions:
1) Doesn't a new phone usually have a warranty without having to buy the providers "insurance"?
2) If she's SOL on replacing it, is there any way to bring it back to life?
She's able to upgrade in March anyway, so she doesn't have long to wait. I'm letting her use my backup phone (UTStarcomm XV6800) in the meantime. I know, I'm mean.
Motorola usually carries at least 1 year warranty on all their devices eg... I bought a broken ATRIX 2 off eBay sent it in they couldn't fix it so sent me a ATRIX hd free of charge and sold it as new ... call moto and talk to them only down fall is no phone for 7 business days... is it a real Motorola charger specs being output of 5.1v 850mA ... any response when you... while on moto charger pressing simultaneously pressing both volume down and power for 15 sec... let us know
Sent from my DROID4 using xda app-developers app
Hey sorry about not responding, I didn't see anything on this until now.
Charger is the stock one that came with the phone.
Didn't know about the volume down + power button. I'll contact her, and if she still has the phone I'll check it out. If it works, I have a new phone!
Thank you again for the response.
Sent from my DROIDX using xda app-developers app
I plugged my phone in before I went to bed, it had 57% left and I need a full charge for work each day. I woke up 45 minutes late due to my alarm not going off, I immediately grabbed my phone and pressed the power button a few times and the screen would not turn on. It was then I noticed the led was not orange or green or whatever it is when its full charged. I grabbed my girlfriends charger for her S3 and plugged it in to see if it was the cord, no luck there so I took it to work and tried a few outlets there to no avail. The phone is dead, or sleeping really ****ing hard. I called sprint who gave my the number to asurion so I could file a claim, they charged me $150 for a new phone to be shipped out and they want my old one. Which seems kinda crazy considering I bought this phone full retail on pre order for my birthday. I've also tried booting to the boot loader, through the button system and adb on my pc. Anyone have any clues as to what happened? did my phone seriously take a crap a little over a month of owning it, I'm also another $150 in the hole on it and I'm just crossing my fingers it does not happen again, can't afford this. But if anyone has any insight, suggestions, or experiences please share, thanks.
I saw this it's worth a shot
http://forum.xda-developers.com/showpost.php?p=41782209&postcount=9
This should be a warranty claim and not an insurance claim!
Sent from my HTCONE using xda premium
gutrrob said:
This should be a warranty claim and not an insurance claim!
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
+1 This isn't an insurance claim. This falls under warranty and wouldn't be subject to a deductible. You should take it by a store and get it replaced.
Sent from my HTCONE using Tapatalk 4 Beta
You could also try the put it under a bright light while you're booting it trick
Sent from my HTC One running ViperROM v1.1.0
bigdaddy619 said:
I saw this it's worth a shot
http://forum.xda-developers.com/showpost.php?p=41782209&postcount=9
Click to expand...
Click to collapse
Not sure how this works...
Anybody have any EDIT: hypotheses?
I flashed Paranoid Android after wiping ARHD 10.2, everything installed perfectly, phone was working great until I was listening to Pandora and checking Facebook..then my SIM card became unreadable and I had to take it out and put it back in, when I turned my phone back on it had gone from 42 percent battery to 4 percent, then 2, then dead. I charged it for a little while before going out for dinner, I came home and it wouldn't turn on, and it won't charge now whatsoever.
What the ****?
Alright, this will sound silly but place the phone in front of a light so that the sensor picks it up then try to turn it on. Will have to hold the power button for a while but it should turn back on. Or, if it won't, also try booting into your hboot. Reason for this is so you can't accidently turn on your phone in your pocket or something like that. It's been a while since I read this, I could be wrong but this won't hurt your phone so just give it a try
Sent from my One using xda premium
g33mt4z said:
Alright, this will sound silly but place the phone in front of a light so that the sensor picks it up then try to turn it on. Will have to hold the power button for a while but it should turn back on. Or, if it won't, also try booting into your hboot. Reason for this is so you can't accidently turn on your phone in your pocket or something like that. It's been a while since I read this, I could be wrong but this won't hurt your phone so just give it a try
Sent from my One using xda premium
Click to expand...
Click to collapse
Light sensor trick didn't work. The phone won't even charge, let alone turn on.
I can't boot into recovery, nothing.
Have you tried a different charger, cable or wall port or all three?
TarekElsakka said:
Have you tried a different charger, cable or wall port or all three?
Click to expand...
Click to collapse
Yes, tried two chargers in two outlets along with USB only charging, none work. Both chargers worked this morning.
That happened to me today. Literally the exact same thing.
My solution:
Step 1. PANIC LIKE A MOTHA F******
Step 2. Contemplate spiking unibody sexiness into pavement because unibody is functionally retarded.
Step 3. Take a deep breath and remember why you love her...
Step 4. Hold down power button for 10 seconds or longer.
Step 5. Plug usb cable that came in your box into your device.
Step 6. Quit whimpering, people can hear you.
Step 7. Plug into PC. Watch for tiny red light at top of phone.
Step 8. Wait about 30 min.
Step 9. ??????
Step 10. PROFIT! !
Sent from my squash patch.
Followed your steps for 30 seconds of holding the power down, plugged in stock USB to phone, plugged into PC. Nothing. Black.
Sent HTC an e-mail, my phone shouldn't over-heat and brick while using Facebook and pandora and that's it. I'm about to swap this **** for a S4 and stop being a HTC fanboy. I'm upset.
Not every unit provided by manufacturer can be perfect. By the end of the day its electronics and something can go bad. If you feel s4 is better than get a s4. HTC One will be happy to leave you. I'm sorry for being rude and sarcastic but it is what it is.
Sent from my HTC One using xda app-developers app
You shouldn't quickly jump to conclusions in my opinion. Just get a replacement set and see how it goes. If it still has problems then you can go for S4 or whatever device is out there. Of course in the end it's your decision but I'm just saying that you shouldn't cloud your decision just because of one defective set.
Sent from my HTC One using Tapatalk 4 Beta
Bump, any other suggestions?
PapaRhino said:
Bump, any other suggestions?
Click to expand...
Click to collapse
Did you charge it overnight using the stock HTC charger and cable? That is about all I can thing of. Something in the ROM appears to have drained the battery flat, which is not normally possible.
This is device #4 that has died completely on a 10.1 rom
18th.abn said:
This is device #4 that has died completely on a 10.1 rom
Click to expand...
Click to collapse
Makes me wonder if they didn't do something to the safe charging capabilities, although I would think that stuff is in the hardware, not the ROM.
It seems if it was the base that's being used we would have a LOT of devices going down so can't really speculate the cause. I shouldn't have posted above in such a suggestive manner.
I don't imagine the rom would be stopping the phone from charging as the kernel etc is not loaded until after hboot, charging is dealt with well before this sequence in the boot process.
To be fair it sounds like a hardware failure, maybe an overheating issue, possible caused by the rom and many other factors but that's the risk you take flashing experimental 3rd party software to your device. I don't thing you will ever know, your not even getting a uart mode which to me says fried PCB..
Send it in for repair and play dumb
18th.abn said:
This is device #4 that has died completely on a 10.1 rom
Click to expand...
Click to collapse
Mine had the exact same too, using cm-10.1
Just overheated, drained dead and didnt want to turn on or charge anymore
Sent from my HTC One using xda premium
This is indicating that for the time being, there is something seriously wrong with 10.1 builds and it's dangerous to flash them...
It's a shame that the cause for the error cannot be found once the device is bricked...
Same with my phone. Using slimbean. Phone died and unfortunately htc said i installed 3rd party software and i need to pay the repairs.
I didnt know how they knew that i had a 3rd party software where my phone cant even charge or turn on
Sent from my HTC One using xda app-developers app
jadmask3rlm said:
Same with my phone. Using slimbean. Phone died and unfortunately htc said i installed 3rd party software and i need to pay the repairs.
I didnt know how they knew that i had a 3rd party software where my phone cant even charge or turn on
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You should raise that question with them to see if you can find out how they are getting the phone to turn on
MacHackz said:
You should raise that question with them to see if you can find out how they are getting the phone to turn on
Click to expand...
Click to collapse
I tried to ask them but they said they have somekind of hardware or software that can detect. Anyways im in a no win situation bec i knew all a long that if i flash 3rd party software its a goodbye to warranty
Sent from my HTC One using xda app-developers app
I hope I am not duplicating a thread, the XDA search function appears to be down at the moment. Last night I put my phone on the charger (OEM HTC charger); the battery was low, but the phone was still on, and it appeared to be charging. When I woke up this morning (late, since my phone acts as my alarm), my phone was turned off. Now I am unable to turn on the phone at all, and there is no orange charging LED. Unfortunately I don't have the money for a warranty exchange/replacement/repair (and probably won't for a while), so I will be without a mobile until this gets resolved. Please help, you guys are my only hope.
Steps I have tried:
Leaving the phone plugged in for a long while.
Holding vol up and power for several minutes.
Holding vol down and power for several minutes.
Holding vol up and down and power for several minutes.
Plugging it into a computer.
Using several different chargers.
Removing my SIM card, and trying all of the above again.
Relevant links:
http://androidforums.com/htc-one/747522-resolved-wont-turn-charge.html
http://answers.yahoo.com/question/index?qid=20130815191840AA8KwUz
http://forums.androidcentral.com/general-help-how/294342-htc-one-wont-turn-charge.html
https://support.t-mobile.com/thread/50805?start=0&tstart=0
http://support.t-mobile.com/docs/DOC-7151
When mine hasn't switched on I did volume down and power holding both. And then the home and back buttons flash and then release and it should boot.
Sent from my HTC One using xda app-developers app
howjord said:
When mine hasn't switched on I did volume down and power holding both. And then the home and back buttons flash and then release and it should boot.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Unfortunately that doesn't appear to work for me. When you had to do this, was your device completely dead like mine, or were you able to see the orange charging light?
Just 2 days ago mine did nearly the same thing. It just seemed to run out of battery REALLY fast and wouldn't charge again until it completely ran out of battery. And then it wouldn't charge properly with any chargers, the led was flickering , cutting out then staying on for a few seconds etc. I left it overnight plugged in and it charged it finally me, but now my phone is going crazy.(270 rotation even when it's rotation locked, not recognising headphones or USB connection and more.) Maybe we both have faulty motherboards? I'm pretty sure mine isn't a software problem after numerous factory resets. I know this isn't really helpful but we're having a similar problem so if someone can help, this info could be useful? I just emailed HTC but I'm bootloader unlocked and running ARHD som I'm not that optimistic. They might try to blame that, even though I know it's not the problem.
Disappointing after 3 months of love and tender care that something like this goes wrong.
Um there might be 2 possibilityes:
1. Your phone is hard bricked (google it if you don't understand), witch may be caused by bootloader malfuncion while your phone was shutting diwn, in case that something might got corrupted
2. Hardware faliure. You might have something burned on your pcb, or you might have a dead battery
Sent from my HTC HD2 using xda app-developers app
lolerpro8 said:
Um there might be 2 possibilityes:
1. Your phone is hard bricked (google it if you don't understand), witch may be caused by bootloader malfuncion while your phone was shutting diwn, in case that something might got corrupted
2. Hardware faliure. You might have something burned on your pcb, or you might have a dead battery
Sent from my HTC HD2 using xda app-developers app
Click to expand...
Click to collapse
When I plug the phone into my PC, it now installs drivers for "qualcomm hs-usb qdloader 9008"; does this indicate a hard-brick? If so, I read somewhere else that if I used JTAG, I could potentially fix the phone. Is this a program that can be downloaded? If it helps, I do have one of SkOrPn's cables that I used a while ago to fix my Kindle Fire. T-Mobile is saying they won't do anything because the camera lens on the back has a small crack in it, even though they admit that it is unrelated to the issue at hand.
mcimo88 said:
When I plug the phone into my PC, it now installs drivers for "qualcomm hs-usb qdloader 9008"; does this indicate a hard-brick? If so, I read somewhere else that if I used JTAG, I could potentially fix the phone. Is this a program that can be downloaded? If it helps, I do have one of SkOrPn's cables that I used a while ago to fix my Kindle Fire. T-Mobile is saying they won't do anything because the camera lens on the back has a small crack in it, even though they admit that it is unrelated to the issue at hand.
Click to expand...
Click to collapse
Now that you say the qload brick ,try this tool http://forum.xda-developers.com/showthread.php?t=2136738 .
If not, jtag is an hardware tool, witch costs atound $250. I suggest you either try this tool, or find a unifficial service that has jtag riff box, that can help you out.
lolerpro8 said:
Now that you say the qload brick ,try this tool http://forum.xda-developers.com/showthread.php?t=2136738 .
If not, jtag is an hardware tool, witch costs atound $250. I suggest you either try this tool, or find a unifficial service that has jtag riff box, that can help you out.
Click to expand...
Click to collapse
Thanks for the reply. I see that the tool they posted is for the AT&T Galaxy Note. Will this tool still work for the HTC One? I've got Linux machines available to use the tool if it will.
I had the phone for one month and it stopped charging. TMobile gave me a second charger at the store two weeks in since that's when it started. One month and a day after getting the phone it completely stopped charging. You had to rotate the cables in weird positions to get a charge. I think it's the USB connector on the phone or the battery. The store is mailing me a replacement for $20. IM using my backup S2 till then. I was rooted on Revolution the entire time. Suffice to say I think it's important to delicately remove the cable after charging. IM angry about this since I've had zero issues with my Samsung devices and thought I'd try the One.
Sent from my SGH-T989 using XDA Premium 4 mobile app
mcimo88 said:
Thanks for the reply. I see that the tool they posted is for the AT&T Galaxy Note. Will this tool still work for the HTC One? I've got Linux machines available to use the tool if it will.
Click to expand...
Click to collapse
Maybe, the probles is i didn't have a device with a h-boot so i have no expericence in this matter
lolerpro8 said:
Maybe, the probles is i didn't have a device with a h-boot so i have no expericence in this matter
Click to expand...
Click to collapse
Xhyperion said:
I had the phone for one month and it stopped charging. TMobile gave me a second charger at the store two weeks in since that's when it started. One month and a day after getting the phone it completely stopped charging. You had to rotate the cables in weird positions to get a charge. I think it's the USB connector on the phone or the battery. The store is mailing me a replacement for $20. IM using my backup S2 till then. I was rooted on Revolution the entire time. Suffice to say I think it's important to delicately remove the cable after charging. IM angry about this since I've had zero issues with my Samsung devices and thought I'd try the One.
Sent from my SGH-T989 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I see, thanks for the help. Yeah I'm not very happy with T-Mobile right now. Basically, they won't even handle the repair/replacement because there is a small crack on the camera lens; I've spoken with two different representatives at T-Mobile who gave the same response. What's worse is that they admitted that it is obvious the cracked lens is completely unrelated to the fact that the phone won't boot. My next path is to interface directly with HTC to get it fixed, which is of course going to cost more money. If I at least had better coverage where I live and work, it might be a different story, but so far I've had nothing but bad luck with them. Once I can get out of this mess, I'll probably switch back to Verizon, and maybe give their Edge program a try. Sorry about the rant, but this is just getting silly.
:silly:
Both and my girlfriend have an HTC One that stopped charging. My experience with other phones isthat it's usually the usb-port. Thinking about cracking them open to change 'em myself.
Anyone care to comment on this?!!
Sent from my GT-N5120 using XDA Free mobile app
daspunner said:
Both and my girlfriend have an HTC One that stopped charging. My experience with other phones isthat it's usually the usb-port. Thinking about cracking them open to change 'em myself.
Anyone care to comment on this?!!
Sent from my GT-N5120 using XDA Free mobile app
Click to expand...
Click to collapse
please elaborate only your phone have issue or both phone has issues
Does phone charge after switch off
from HTC One
yatindroid said:
please elaborate only your phone have issue or both phone has issues
Does phone charge after switch off
from HTC One
Click to expand...
Click to collapse
None of them charge and none of them reacts to power button. Mine bought in August 2013 and my girlfriends in March 2014. Both died and wouldnt take charge after that. Mine died a week ago and her about two months ago. Still warranty on both of them but the service center claerly states that all data will be erased when sent to them. I have to much data that then will be lost, long time since backup...
daspunner said:
None of them charge and none of them reacts to power button. Mine bought in August 2013 and my girlfriends in March 2014. Both died and wouldnt take charge after that. Mine died a week ago and her about two months ago. Still warranty on both of them but the service center claerly states that all data will be erased when sent to them. I have to much data that then will be lost, long time since backup...
Click to expand...
Click to collapse
you can do few things change USB port or take battery out charge it
then start your phone copy data
If USB port is defective change that
These are only option
from HTC One
As of today, my phone will not charge at all. I've tried 3 different cables, in the wall and direct to usb, but nothing. Anything I can try to get this resolved?
spinez said:
As of today, my phone will not charge at all. I've tried 3 different cables, in the wall and direct to usb, but nothing. Anything I can try to get this resolved?
Click to expand...
Click to collapse
it seems hardware issue goto service center for USB port check
from HTC One
yatindroid said:
it seems hardware issue goto service center for USB port check
from HTC One
Click to expand...
Click to collapse
i am under the impression that this particular phone cannot be taken apart at all due to the unibody design. is this not true?
spinez said:
i am under the impression that this particular phone cannot be taken apart at all due to the unibody design. is this not true?
Click to expand...
Click to collapse
you think it's not serviceable
Unibody design makes it difficult but it can be open
from HTC One
spinez said:
i am under the impression that this particular phone cannot be taken apart at all due to the unibody design. is this not true?
Click to expand...
Click to collapse
I did it without damaging anything!