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Dead Nexus 7

I got my son a 32GB nexus 7 for Christmas but it didn't turn out very well. Right out of the box it wouldn't turn on. No big deal I thought, i'll just plug in the charger and let it charge for a while. 2 hours later I try to power it up again. No luck. nothing happening at all. So now its 1:30 AM on christmas morning and i'm still messing with this thing. Hold power for 30 seconds, nothing. Hold power and Volume + to get into recovery, nothing. So back on the charger it goes. 7am. Still dead, nothing happening. Back on the charger. Kid's not happy that his new tech toy isn't working. So around 10 AM I'm standing there talking to my wife while holding the power button down for what seemed like 2 minutes and I look down and see the Nexus "X".... Holy cow, its alive. So we let it start up and dive right into setup. It rebooted 2 times while trying to setup. Third time we make it all the way through and get started downloading some apps. All updates applied up to 4.2 and I thought we were in the clear. So off my kid goes playing angry birds and Navy fighter happy as can be.... Yep, crashed again and was not able to power it back up again. So its in the box headed back to buydig.com I guess this one was a real lemon.
Did some looking around and couldn't find much that relates to my problem. It seems it was just my turn to get the lemon.

combattalon2 said:
I got my son a 32GB nexus 7 for Christmas but it didn't turn out very well. Right out of the box it wouldn't turn on. No big deal I thought, i'll just plug in the charger and let it charge for a while. 2 hours later I try to power it up again. No luck. nothing happening at all. So now its 1:30 AM on christmas morning and i'm still messing with this thing. Hold power for 30 seconds, nothing. Hold power and Volume + to get into recovery, nothing. So back on the charger it goes. 7am. Still dead, nothing happening. Back on the charger. Kid's not happy that his new tech toy isn't working. So around 10 AM I'm standing there talking to my wife while holding the power button down for what seemed like 2 minutes and I look down and see the Nexus "X".... Holy cow, its alive. So we let it start up and dive right into setup. It rebooted 2 times while trying to setup. Third time we make it all the way through and get started downloading some apps. All updates applied up to 4.2 and I thought we were in the clear. So off my kid goes playing angry birds and Navy fighter happy as can be.... Yep, crashed again and was not able to power it back up again. So its in the box headed back to buydig.com I guess this one was a real lemon.
Did some looking around and couldn't find much that relates to my problem. It seems it was just my turn to get the lemon.
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Click to collapse
I got mine from Buydig as well and have had no problems with it at all...

I feel bad for your son. That really sucks... Pretty awesome dad to get him the big 7 and not the cheaper one lol
Sent from my Nexus 7 using Tapatalk HD

You could take the back cover off and see if the battery connector is connected properly.
Sent from my Nexus 7 using xda premium

Gizmoe said:
You could take the back cover off and see if the battery connector is connected properly.
Sent from my Nexus 7 using xda premium
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How is this accomplished without damage so I can send it back with no issues?
Edit- Nevermind, found the iFixit video.

combattalon2 said:
How is this accomplished without damage so I can send it back with no issues?
Edit- Nevermind, found the iFixit video.
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If you have to call support to send it back, DO NOT tell them you opened it to check the batt connector as they insist this will void your warranty. Just a heads-up.

just do not tell them you did anything to it. they should give you a rull replacement
i also got a nexus 7 from parents for christmas and am loving it, hopefully he understands it is just a mistake and this is still a high quality product

I had multiple Nexus 7's and so far not one has had any issues.
Sent from my iPhone using Tapatalk

Status?
Sent from my Nexus 7 using xda app-developers app

zPacKRat said:
Status?
Sent from my Nexus 7 using xda app-developers app
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Yes
Sent from my PantechP9070 using xda premium

Original returned to buy dig.com. got a 32gb from staples and all is well. Never opened the case on the first N7 so I can't tell you what was wrong. After playing with the new one though, the original had screen issues. No charge animation when plugged in.

[Q] HTC One, won't turn on..

To preface this, the phone is completely stock and unlocked. I've been using the phone now for about 3 weeks with absolutely zero problems. I plug it in to charge over night, wake up the next morning and it's completely unresponsive.
Won't turn on.
No LED notification light (Green or Amber)
Isn't recognised by my laptop as a disc drive either.
Any ideas, tips or suggestions as to how I can get it working again, short of calling the supplier and getting a replacement?
Thank guys.

With adb or fastboot you pc will recognize your phone?

Guich said:
With adb or fastboot you pc will recognize your phone?
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It might do but I have no idea how to do it.

Mine just did the same thing today, it discharged very quickly this morning and now it won't even charge at all. Not sure what to do....

My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.

hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
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This is a worrying trend.. So there are no other alternatives just request a repair/replacement?

It really is. I've already contacted my brother, whom is pretty high up in att, about the matter. I'd consider myself a veteran of android and I have had no progress on the fix, it seems only to be hardware. In layman terms, yes you'll have to get it replaced.
Sent from my LG-E980 using xda app-developers app

hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
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How long would the repair take? And would they send you a replacement first, because now I have no phone.....
Sent from my Nexus 10 using Tapatalk HD

I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app

hansmrtn said:
I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app
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I have the T-Mobile version would I be able to go into a store and request a replacement ?
Only asking because I have never had an issue like this with any of my phones.
Sent from my Nexus 10 using Tapatalk HD

drop ship
When speaking to the HTC rep., try tossing around the phrase "can you drop ship a replacement phone?" Ask for a manager if its existence is denied. Once you find someone with enough power to "drop ship" the replacement phone, they'll take your credit card, then immediately send you the replacement phone and a box to ship back the defective phone. If you don't return the bad device, they'll charge your card.

happened to me twice - try holding power button for like 1min - it should turn on then

I opened a thread about this problem, but seems only some people have this defect.

I've had this problem too, it's currently with HTC (UK) to repair or replace. It arrived on Tuesday, still awaiting to hear back.

If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app

gemini002 said:
If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app
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It seems that my phone isn't dead after all. Holding the power button down does seem to work... It's a strange bug..

I don't get why people turn the phone OFF in the first place? I never turn my phone OFF at all. I sometimes restart the phone but that is it.

[Q] Phone Died, weird happenings, time to be aware?

I plugged my phone in before I went to bed, it had 57% left and I need a full charge for work each day. I woke up 45 minutes late due to my alarm not going off, I immediately grabbed my phone and pressed the power button a few times and the screen would not turn on. It was then I noticed the led was not orange or green or whatever it is when its full charged. I grabbed my girlfriends charger for her S3 and plugged it in to see if it was the cord, no luck there so I took it to work and tried a few outlets there to no avail. The phone is dead, or sleeping really ****ing hard. I called sprint who gave my the number to asurion so I could file a claim, they charged me $150 for a new phone to be shipped out and they want my old one. Which seems kinda crazy considering I bought this phone full retail on pre order for my birthday. I've also tried booting to the boot loader, through the button system and adb on my pc. Anyone have any clues as to what happened? did my phone seriously take a crap a little over a month of owning it, I'm also another $150 in the hole on it and I'm just crossing my fingers it does not happen again, can't afford this. But if anyone has any insight, suggestions, or experiences please share, thanks.

I saw this it's worth a shot
http://forum.xda-developers.com/showpost.php?p=41782209&postcount=9

This should be a warranty claim and not an insurance claim!
Sent from my HTCONE using xda premium

gutrrob said:
This should be a warranty claim and not an insurance claim!
Sent from my HTCONE using xda premium
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+1 This isn't an insurance claim. This falls under warranty and wouldn't be subject to a deductible. You should take it by a store and get it replaced.
Sent from my HTCONE using Tapatalk 4 Beta

You could also try the put it under a bright light while you're booting it trick
Sent from my HTC One running ViperROM v1.1.0

bigdaddy619 said:
I saw this it's worth a shot
http://forum.xda-developers.com/showpost.php?p=41782209&postcount=9
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Not sure how this works...
Anybody have any EDIT: hypotheses?

[Q] Phone only works when plugged into charger???

Ok so i've had a number of issues with my Atrix HD but i refuse to get a new phone. About 2 months ago the lcd (not the outer glass) broke and while replacing it i may have damaged the battery (slightly). My phone wouldnt turn on for about 2 weeks and one day , POOF, it turns on. All was good for a month till i dropped it and it just turned off. 2 weeks later we're here and after mass looping and rebooting i get it to turn on only to find out it turns off when i take it off the charger. Can someone please help me fix this? is there hope for my phone? or should i try getting a new battery and replacing it with my current one?
THANK YOU!

Open up the phone and check the battery connections. By dropping your atrix that could easily shake something up or break a connection somewhere. Just check all the connections in the phone. YouTube can show you how to open up your atrix, there is also a screen replacement guide in atrix HD general that'll show you how to open the phone correctly.
Sent from my MB886 using Tapatalk 4

Okay I did what you said and i think i got it to work without the charger. Thank you so much!

Glad to help.
Sent from my MB886 using Tapatalk 4

[Q] Won't charge or power on (with links)

I hope I am not duplicating a thread, the XDA search function appears to be down at the moment. Last night I put my phone on the charger (OEM HTC charger); the battery was low, but the phone was still on, and it appeared to be charging. When I woke up this morning (late, since my phone acts as my alarm), my phone was turned off. Now I am unable to turn on the phone at all, and there is no orange charging LED. Unfortunately I don't have the money for a warranty exchange/replacement/repair (and probably won't for a while), so I will be without a mobile until this gets resolved. Please help, you guys are my only hope.
Steps I have tried:
Leaving the phone plugged in for a long while.
Holding vol up and power for several minutes.
Holding vol down and power for several minutes.
Holding vol up and down and power for several minutes.
Plugging it into a computer.
Using several different chargers.
Removing my SIM card, and trying all of the above again.
Relevant links:
http://androidforums.com/htc-one/747522-resolved-wont-turn-charge.html
http://answers.yahoo.com/question/index?qid=20130815191840AA8KwUz
http://forums.androidcentral.com/general-help-how/294342-htc-one-wont-turn-charge.html
https://support.t-mobile.com/thread/50805?start=0&tstart=0
http://support.t-mobile.com/docs/DOC-7151

When mine hasn't switched on I did volume down and power holding both. And then the home and back buttons flash and then release and it should boot.
Sent from my HTC One using xda app-developers app

howjord said:
When mine hasn't switched on I did volume down and power holding both. And then the home and back buttons flash and then release and it should boot.
Sent from my HTC One using xda app-developers app
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Unfortunately that doesn't appear to work for me. When you had to do this, was your device completely dead like mine, or were you able to see the orange charging light?

Just 2 days ago mine did nearly the same thing. It just seemed to run out of battery REALLY fast and wouldn't charge again until it completely ran out of battery. And then it wouldn't charge properly with any chargers, the led was flickering , cutting out then staying on for a few seconds etc. I left it overnight plugged in and it charged it finally me, but now my phone is going crazy.(270 rotation even when it's rotation locked, not recognising headphones or USB connection and more.) Maybe we both have faulty motherboards? I'm pretty sure mine isn't a software problem after numerous factory resets. I know this isn't really helpful but we're having a similar problem so if someone can help, this info could be useful? I just emailed HTC but I'm bootloader unlocked and running ARHD som I'm not that optimistic. They might try to blame that, even though I know it's not the problem.
Disappointing after 3 months of love and tender care that something like this goes wrong.

Um there might be 2 possibilityes:
1. Your phone is hard bricked (google it if you don't understand), witch may be caused by bootloader malfuncion while your phone was shutting diwn, in case that something might got corrupted
2. Hardware faliure. You might have something burned on your pcb, or you might have a dead battery
Sent from my HTC HD2 using xda app-developers app

lolerpro8 said:
Um there might be 2 possibilityes:
1. Your phone is hard bricked (google it if you don't understand), witch may be caused by bootloader malfuncion while your phone was shutting diwn, in case that something might got corrupted
2. Hardware faliure. You might have something burned on your pcb, or you might have a dead battery
Sent from my HTC HD2 using xda app-developers app
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When I plug the phone into my PC, it now installs drivers for "qualcomm hs-usb qdloader 9008"; does this indicate a hard-brick? If so, I read somewhere else that if I used JTAG, I could potentially fix the phone. Is this a program that can be downloaded? If it helps, I do have one of SkOrPn's cables that I used a while ago to fix my Kindle Fire. T-Mobile is saying they won't do anything because the camera lens on the back has a small crack in it, even though they admit that it is unrelated to the issue at hand.

mcimo88 said:
When I plug the phone into my PC, it now installs drivers for "qualcomm hs-usb qdloader 9008"; does this indicate a hard-brick? If so, I read somewhere else that if I used JTAG, I could potentially fix the phone. Is this a program that can be downloaded? If it helps, I do have one of SkOrPn's cables that I used a while ago to fix my Kindle Fire. T-Mobile is saying they won't do anything because the camera lens on the back has a small crack in it, even though they admit that it is unrelated to the issue at hand.
Click to expand...
Click to collapse
Now that you say the qload brick ,try this tool http://forum.xda-developers.com/showthread.php?t=2136738 .
If not, jtag is an hardware tool, witch costs atound $250. I suggest you either try this tool, or find a unifficial service that has jtag riff box, that can help you out.

lolerpro8 said:
Now that you say the qload brick ,try this tool http://forum.xda-developers.com/showthread.php?t=2136738 .
If not, jtag is an hardware tool, witch costs atound $250. I suggest you either try this tool, or find a unifficial service that has jtag riff box, that can help you out.
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Thanks for the reply. I see that the tool they posted is for the AT&T Galaxy Note. Will this tool still work for the HTC One? I've got Linux machines available to use the tool if it will.

I had the phone for one month and it stopped charging. TMobile gave me a second charger at the store two weeks in since that's when it started. One month and a day after getting the phone it completely stopped charging. You had to rotate the cables in weird positions to get a charge. I think it's the USB connector on the phone or the battery. The store is mailing me a replacement for $20. IM using my backup S2 till then. I was rooted on Revolution the entire time. Suffice to say I think it's important to delicately remove the cable after charging. IM angry about this since I've had zero issues with my Samsung devices and thought I'd try the One.
Sent from my SGH-T989 using XDA Premium 4 mobile app

mcimo88 said:
Thanks for the reply. I see that the tool they posted is for the AT&T Galaxy Note. Will this tool still work for the HTC One? I've got Linux machines available to use the tool if it will.
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Maybe, the probles is i didn't have a device with a h-boot so i have no expericence in this matter

lolerpro8 said:
Maybe, the probles is i didn't have a device with a h-boot so i have no expericence in this matter
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Xhyperion said:
I had the phone for one month and it stopped charging. TMobile gave me a second charger at the store two weeks in since that's when it started. One month and a day after getting the phone it completely stopped charging. You had to rotate the cables in weird positions to get a charge. I think it's the USB connector on the phone or the battery. The store is mailing me a replacement for $20. IM using my backup S2 till then. I was rooted on Revolution the entire time. Suffice to say I think it's important to delicately remove the cable after charging. IM angry about this since I've had zero issues with my Samsung devices and thought I'd try the One.
Sent from my SGH-T989 using XDA Premium 4 mobile app
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I see, thanks for the help. Yeah I'm not very happy with T-Mobile right now. Basically, they won't even handle the repair/replacement because there is a small crack on the camera lens; I've spoken with two different representatives at T-Mobile who gave the same response. What's worse is that they admitted that it is obvious the cracked lens is completely unrelated to the fact that the phone won't boot. My next path is to interface directly with HTC to get it fixed, which is of course going to cost more money. If I at least had better coverage where I live and work, it might be a different story, but so far I've had nothing but bad luck with them. Once I can get out of this mess, I'll probably switch back to Verizon, and maybe give their Edge program a try. Sorry about the rant, but this is just getting silly.
:silly: