Database Develop

Nexus4 Great Disappointment

From day one I had dropped calls, sometimes as many as five in the same 10 minute call ! Considering that my previous phone never dropped calls at my location, I was immediately suspicious. Did the required checks with TMO regarding towers and reception. They sent a replacement phone. Dropped calls were actually worse on the replacement phone. TMO declined any further action, suggesting I should call LG. LG stated categorically that they had no reports of any problems like what I was having.
So I have been forced to return the phone for full credit, reversing the required two year contract and I am back on my trusty Vibrant.
Don't know what I will do now. Unbelievable. Selling phones that don't work as phones.
Sent from my SGH-T959 using Tapatalk 2

rderoko said:
From day one I had dropped calls, sometimes as many as five in the same 10 minute call ! Considering that my previous phone never dropped calls at my location, I was immediately suspicious. Did the required checks with TMO regarding towers and reception. They sent a replacement phone. Dropped calls were actually worse on the replacement phone. TMO declined any further action, suggesting I should call LG. LG stated categorically that they had no reports of any problems like what I was having.
So I have been forced to return the phone for full credit, reversing the required two year contract and I am back on my trusty Vibrant.
Don't know what I will do now. Unbelievable. Selling phones that don't work as phones.
Sent from my SGH-T959 using Tapatalk 2
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No problems here. Running Simple Mobile(Tmobile) in the Dallas area.

Very happy with mine!

sy224048 said:
No problems here. Running Simple Mobile(Tmobile) in the Dallas area.
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Good to know that T-Mobile service is good in Dallas, I'll be moving there next month. How's data coverage and speeds?

rderoko said:
From day one I had dropped calls, sometimes as many as five in the same 10 minute call ! Considering that my previous phone never dropped calls at my location, I was immediately suspicious. Did the required checks with TMO regarding towers and reception. They sent a replacement phone. Dropped calls were actually worse on the replacement phone. TMO declined any further action, suggesting I should call LG. LG stated categorically that they had no reports of any problems like what I was having.
So I have been forced to return the phone for full credit, reversing the required two year contract and I am back on my trusty Vibrant.
Don't know what I will do now. Unbelievable. Selling phones that don't work as phones.
Sent from my SGH-T959 using Tapatalk 2
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Click to collapse
Believe it or not, the I9000 is a solid phone. My Bell Canada Vibrant is still kicking ass with latest 4.2.1 nightlies from the CM team. My daily driver is the Nexus 4 these days. Stock from Google, just boot loader unlocked and rooted. Too bad it didn't work out for you.
Sent from my Nexus 4 using Tapatalk 2

rderoko said:
LG stated categorically that they had no reports of any problems like what I was having.
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rderoko said:
Unbelievable. Selling phones that don't work as phones.
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So ONLY YOU out of thousands of phones sold have the problem, and yet you accuse them of creating a phone that doesn't work? Narcissistic much?

ive made hundreds of calls with this phone, only like 1 dropped call and i think that might have been on their end. im in a good service area but this phone seems especially good reception wise because i have made calls in spotty coverage areas and they have been great. LG wasnt lying when they said that they dont know of this issue

tonybyatt said:
Good to know that T-Mobile service is good in Dallas, I'll be moving there next month. How's data coverage and speeds?
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I live just outside Dallas, I get good coverage, a little shoddy at times inside buildings, but never any real problems. Especially as I get closer in to the populated areas where towers seem to be more frequent/powerful.

There are many things about this phone I am not thrilled with (battery life!) but reception and call reliability is not one of them. It is far better than my previous phone on TMO and better than my work phone (Incredible 2) on Verizon.

Omg. Why with these pointless threads. I'm no developer or such. But my god.....
Its an android phone that has a lot of techno and great performance. Of course it will not be great on battery . a lot of ppl buying this phone seem to think its the ultimate phone .. Either deal with it or buy a Nokia 3310.....
And the screen scratching and breaking its not indestructable ... It'll protect to an extent .
As for the op blaming his phone out of the bucket load sold.I've not heard of 1 instance (I work in a phone shop ) ... I've had mine since day 1 along with a work colleague.
We both have no yellow tint issue.
No random cracks (that just happen) .
No speaker or mic issue.
I rooted mine straight out the box and running faux kernel and aokp ROM . battery I have just seen my best yet at 2 days and 14 hours.....
Use on WiFi all the time. Moderate net browsing. Ebay.mail. few hundred texts. 25 mins of calls.....
I can't understand why ppl post bad things that effects all new phones, but yet there's threads and threads of this and that. .... Its a phone ...
Op I know you proberly mean well but its just constant now . I use to come on here a lot to see how development and cool new things and new info are in progress. All I see now is
Threads about
This issue .that issue. Oh my screen randomly broke.battery's terrible. Screen is not gorilla glass as it has a scratch.
Any way all the best what ever phone you decide next .
Sent from a perfect n4 x

Sent from my Nexus 4 using xda app-developers app

You mean you actually dialed a number? How do you do that on android? I can't remember the last time I did that.
Sent from my Nexus 4

Tmo user in San Francisco says no issue at all.
Sent from my Nexus 4 using xda premium

mrhaddan said:
Sent from my Nexus 4 using xda app-developers app
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Hahaha.
Saved.

The only problem I have on my nexus 4 in regards to calls is that sometimes the phone doesn't ring?
I'll dial someone and i'll wait the usual amount of time, but with no ring and all of a sudden a here the person say, "hello".
So the phone is dialing, but there is do ringing? Sometimes it works, sometimes it doesn't. Weird.

canuckerr said:
The only problem I have on my nexus 4 in regards to calls is that sometimes the phone doesn't ring?
I'll dial someone and i'll wait the usual amount of time, but with no ring and all of a sudden a here the person say, "hello".
So the phone is dialing, but there is do ringing? Sometimes it works, sometimes it doesn't. Weird.
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Isn't that on the carrier's side?

I call bull. T-Mobile sent a replacement nexus 4???? I know they are supposed to start selling them soon. But this would mean you already bought one from T-Mobile. Then used it enough to know it sucked. Then waited for a replacement... So you bought one from T-Mobile before they announced they were selling it? Or you convinced then to give you a replacement just cause?
Sent from my SPH-D710 using xda premium

I bought the phone online from TMobile in early December. I immediately had dropped calls. Reported it to T mobile and they told me they were going to send a replacement, which also didn't work. I am not sure why you can't follow this simple explanation. Perhaps you should put down the drink, turn off the porn and try reading, you do know how to read don't you ?
Sent from my SGH-T959 using Tapatalk 2

I never said I was the only one. LG implied that I was the only one when I called them. The two phones I got just didn't work. That's all and that is a disappointment. I am glad that many of you have phones that do work. However there are quite a few that don't for various and multiple reasons. I think your hostility is inappropriate and revealing of a projection from your dark side that doesn't,t belong in this forum.
Sent from my SGH-T959 using Tapatalk 2

This is the best phone for me, I'm in Canada
Sent from my Nexus 4

[Rant] Sprint customer service

So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app

Well that actually sucks. I've always had amazing customer service at sprint. When my one had camera issues I went and they ordered me a new one.

ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app
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aside from the nearest tech store being 40 minutes away i have had pretty good record dealing with them

Ask for retentions on the phone and explain your problem.
Sent from my HTCONE using xda app-developers app

ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible.
Sent from my HTCONE using xda app-developers app
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Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.

ctiger said:
Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.
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The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app

ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
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REALLY? that sucks.

ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
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If that is the case then you should call care back and file a formal complaint about that. They are required to have a tech for all service hours posted online and instore. You can most likely get a small service credit as well.
Sent from my HTCONE using Tapatalk 4

Although the employees tend to be clueless around here they get the job done. That's a really bad situation you are in and I hope the best for you.

Corporate stores are like that. I hear complaints about this on a daily basis (sorry to any corporate store employees here). I hear the worst story and feel bad that these stores are what's representing this company. But trust me there are better stores out there. Some third party (preferred) locations have some of the highest customer satisfaction rates of all 4 carriers. The website does not list some of these locations. Their entire team are certified techs by sprint. Doesn't matter what time you go in. Sure a lot of the "techs" including some in the company I work for are idiots. We can't all be like me but seriously your situation should not be as difficult as sprint is making it for you. You have to be very specific with most customer care reps. Most of them are trained robots. They read a script and completely ignore what you are trying to tell them. They have selective hearing. That goes for all customer care experiences. All carriers. Cable companies, ect. Retention is usually the best department to speak to. They have more of a personality and are there to keep you from canceling and such. Also the only department you should ever talk to about earliy upgrades. That's another thing, if you ever need an upgrade never just call sprint and ask. Call sprint and ask to be immediately transferred to retentions. Again back to being trained robots, they will only see your current upgrade and telling you "I'm sorry you are not upgrade eligible till **/****" then act stupid if you ask them to do it early lol
Sorry.. that was also my mini rant about sprint lol
Sent from my HTCONE using XDA Premium 4 mobile app

Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
Sent from my HTCONE using xda app-developers app

ajd88 said:
Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
Sent from my HTCONE using xda app-developers app
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Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.

akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
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Man that's whacked. Ive never dealt with such crap customer service in my life. They are going to lose my business because of it.
Sent from my Nexus 7 using xda app-developers app

akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
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This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.

theotrman said:
This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.
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Click to collapse
The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.

akrod2as said:
The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.
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Every once in a while, I just want to Donkey-Punch a Fuqa....
Sent from my (M7WLS) HTC ONE.

My phone was lost, tracking app has come alive!

Greetings good people of the xda-developers forum!
After a little reading around I figure this is the most apropriate forum to post this thread in, correct me if I'm wrong.
Earlier this year I lost my phone in a cab after a night out, the driver decided to keep my phone instead of turning it in (usually if you leave something in a taxi in this region, you'll have it back with a little humiliation from the taxi-central the day after, not this time though).
A couple months after loosing it, I got a "emergency message" from my lost phone, and it went on and off for a little while untill yesterday when it apparently was taken into use! I have an "invisible" tracking app installed that will survive factory resets and gives me the opportunity to take pictures, record sound and some more.
Anyway, the phone has moved a couple countries away since it was initially lost, so I've lost hope of reclaiming it. My plan now is to give an honest shot at making my phone the most annoying device the new owner has ever had!
I come to this forum now, looking for inspiration/ideas and warning where warnings are due!
Is there anything I really shouldn't do, that could come back and bite me?
What would you do if you were in my situation?
Any good ideas of how to bother this guy?
So far I've only really come up with the idea of wiping his data from time to time..
I appreciate any ideas or warnings!
Thanks!

vengeful said:
Greetings good people of the xda-developers forum!
After a little reading around I figure this is the most apropriate forum to post this thread in, correct me if I'm wrong.
Earlier this year I lost my phone in a cab after a night out, the driver decided to keep my phone instead of turning it in (usually if you leave something in a taxi in this region, you'll have it back with a little humiliation from the taxi-central the day after, not this time though).
A couple months after loosing it, I got a "emergency message" from my lost phone, and it went on and off for a little while untill yesterday when it apparently was taken into use! I have an "invisible" tracking app installed that will survive factory resets and gives me the opportunity to take pictures, record sound and some more.
Anyway, the phone has moved a couple countries away since it was initially lost, so I've lost hope of reclaiming it. My plan now is to give an honest shot at making my phone the most annoying device the new owner has ever had!
I come to this forum now, looking for inspiration/ideas and warning where warnings are due!
Is there anything I really shouldn't do, that could come back and bite me?
What would you do if you were in my situation?
Any good ideas of how to bother this guy?
So far I've only really come up with the idea of wiping his data from time to time..
I appreciate any ideas or warnings!
Thanks!
Click to expand...
Click to collapse
it will not back bite you if have retail invoice of that phone do whatever you want

Isn't it possible, even with sim card phones, to call your carrier, report it stolen, and have it basically bricked so Noone can use it again. I know they can with like sprint and Verizon phones that don't take sim cards. But I've heard of it happening with sim devices too. I would just try calling your carrier.
If that don't work. I'd leave it alone. The person who has your phone now probably isn't the person who took it. Which is why it was sold out of the country. And that person most likely doesn't deserve all that crap
Contemplating getting the S5....

SaintCity86 said:
Isn't it possible, even with sim card phones, to call your carrier, report it stolen, and have it basically bricked so Noone can use it again. I know they can with like sprint and Verizon phones that don't take sim cards. But I've heard of it happening with sim devices too. I would just try calling your carrier.
If that don't work. I'd leave it alone. The person who has your phone now probably isn't the person who took it. Which is why it was sold out of the country. And that person most likely doesn't deserve all that crap
Contemplating getting the S5....
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Click to collapse
That's the nasty part of stealing a phone. The Carrier will lock the "ESN" (Electronic Serial Number) so all they need to do is flash it over to another carrier... I.E. if you have a GSN type phone from say AT&T you can flash the software over to T-Mobile who doesn't give a flying flip about a stolen ESN (As a example) I personally have T-Mobile... They did try to make a law making req the manufacture to add a "Kill Switch" allowing the consumer to render the phone useless how ever that did not pass... SO Basically some one steals your phone that's it nothing you can do but buy another phone or hack into it like the OP..
TO OP: I'd go Impractical Jokers Style. Ease drop on him and play really dirty sounds (Porn sounds... moans/grunts etc) then Fry the phone... **** that guy he had to know it was stolen and if he didn't he's a fool... Check your ESN's People!

abhishek 9650 said:
it will not back bite you if have retail invoice of that phone do whatever you want
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Click to collapse
For the record, I do have the invoice.
SaintCity86 said:
Isn't it possible, even with sim card phones, to call your carrier, report it stolen, and have it basically bricked so Noone can use it again. I know they can with like sprint and Verizon phones that don't take sim cards. But I've heard of it happening with sim devices too. I would just try calling your carrier.
If that don't work. I'd leave it alone. The person who has your phone now probably isn't the person who took it. Which is why it was sold out of the country. And that person most likely doesn't deserve all that crap
Contemplating getting the S5....
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Click to collapse
It is indeed possible, but not flawless. There is supposed to be some automation to it in the country the phone was initially lost, but either this automation failed or it's sucess is the reason it left that country. Problem is though, the idea is that they block the IMEI from the networks, but some countries are not part of this agreement/system.
I think the guy who is currently in posession of the phone knows perfectly well how it was acquired. Judging from pictures taken through the phone, the taxi-driver and the current holder of the phone may very well be related. Also, the phone had it's language changed to Arabic by the taxi-driver, this has not been changed by the new user (not that it prooves anything). There is also the fact that the SIM inserted in the phone in the country I lost it in, followed the phone over to the current country, where it was replaced by what appears to be a prepaid SIM. I don't think this phone was up for sale anywhere, I think the taxidriver sold or gave it away to some family member coming to visit.
As mentioned, I have no hope of having it returned. I'm not gonna push this too far, but I do feel like putting a dent in his joy over his shadily acquired device.
Drooling a little over the HTC One M8

Tangodown78 said:
That's the nasty part of stealing a phone. The Carrier will lock the "ESN" (Electronic Serial Number) so all they need to do is flash it over to another carrier... I.E. if you have a GSN type phone from say AT&T you can flash the software over to T-Mobile who doesn't give a flying flip about a stolen ESN (As a example) I personally have T-Mobile... They did try to make a law making req the manufacture to add a "Kill Switch" allowing the consumer to render the phone useless how ever that did not pass... SO Basically some one steals your phone that's it nothing you can do but buy another phone or hack into it like the OP..
TO OP: I'd go Impractical Jokers Style. Ease drop on him and play really dirty sounds (Porn sounds... moans/grunts etc) then Fry the phone... **** that guy he had to know it was stolen and if he didn't he's a fool... Check your ESN's People!
Click to expand...
Click to collapse
As far as I've understood, in the European countries that are part of this agreement any locked IMEI number will be locked out of all mobile networks, this can only be worked around by changing the IMEI number or shipping the phone off to some country that is not part of this agreement. In the country my phone was lost the police send a notification to the networks when they recieve a lost/stolen report. Not sure if it went through in my case.
My list of options are limited to what my tracking software allows me to do, sadly (or happily, depending how you look at it) my programming skills are not by far sufficient for me to go beyond what the software offers, allthough I reckon someone with the right knowledge could use the tracking software as a backdoor into the device?

Wow. I'll be honest, I never thought them tracking apps would ever give you anything useful, but if your able to basically see every picture they take, take pictures yourself...I think that's crazy... wipe the phone....
What exactly can you do with yours? Read texts sent and received on the phone? Does it gps track its location on demand? Even if the gps is disabled in the device itself?
You said the one you have stays on the device even after restores and factory resets? What's the name of the app?
As for the locked esns.... If an American cell company like tmo locks one up, is that gonna stick over any of the carriers in the US? Basically, all 4 of them?
Cuz I know before, as long as you had a sim card, it didn't matter, you just swapped it for a new one.
Contemplating getting the S5....

Wish they did that here... though the explanation was for the poster above me... Id use what ever i could to screw with him... what ever happens good luck messing with the dirt bag
Sent from my LG-D959 using XDA Premium 4 mobile app

I would also like to know this app

Go the South Park route. Some cartoon parodies of Mohammed should be effective. Then again, if they are in a Muslim country they could get in a lot of trouble if they have certain content on their device.
Sent from my HTC One_M8 using XDA Free mobile app

yea... Mocking Mohammad not general a good idea... it will get you killed. I wouldn't want that on any one's conscience

Tangodown78 said:
yea... Mocking Mohammad not general a good idea... it will get you killed. I wouldn't want that on any one's conscience
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Click to collapse
No different than mocking L. Ron Hubbard or Jesus. All of them are con men and are fair game. Don't believe the hype.
I am very spiritual, believe in a higher power, but I will never bow down to some schmuck just because I am told to.
Sent from my HTC One_M8 using XDA Free mobile app

c5satellite2 said:
No different than mocking L. Ron Hubbard or Jesus. All of them are con men and are fair game. Don't believe the hype.
I am very spiritual, believe in a higher power, but I will never bow down to some schmuck just because I am told to.
Sent from my HTC One_M8 using XDA Free mobile app
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Click to collapse
Bro, dafuq, don't insult other members of xda. Calling religious icons schmucks will insult some people. THIS IS NO PLACE TO HAVE A RELIGIOUS WAR. So stfu and leave the thread back to it's topic. Thank you.

I'm using Cerberus. I had the same app installed without root access/without placing it in system/apps on another phone I lost a couple months earlier, in which case it gave me absolutely nothing. This one however, installed in system/apps with root access, appears to be "immortal".
I reckon they will have a comprehensive list of what you can do with the app on their homepage.
I don't know anything about how things are done in the US.
I'm not gonna do religious insults. I wan't to annoy him, not make him want my head on a stick.
Yesterday a sound recording convinced me he was in a crowded area, so I couldn't resist the urge to sound the alarm. Which is played at max volume. The picture taken of him when he touched the screen to stop it was not optimal, but it did have a feeling of desperation to it
App is still active today

T mobile won't replace my Note 4 because it's rooted?

I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....

btort1 said:
I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....
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Click to collapse
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.

You my friend are definitely a noob. You never ever admit anything. Never. And the proper fix would be for you to call tech support and tell them your phone rings once before voicemail and you wish for them to extend ring time before voicemail. That will fix your issue.
BAD ASS NOTE 4

Your Warranty Is Not Void ...I'm not sure the validity of this but it makes sense per the consumer protections on warranties.

monkeyass408 said:
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.
Click to expand...
Click to collapse
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways

btort1 said:
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways
Click to expand...
Click to collapse
It is not but OK replace as you will.
BAD ASS NOTE 4

"told them I rooted it" Lmao. Come on man!

Need help to reroot tmobile note 4
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help

Androiduser2015 said:
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help
Click to expand...
Click to collapse
You asking in wrong thread. Go read the thread for rooting and walks you thru it.
BAD ASS NOTE 4

I had the same issue when I activated my note 4 with Tmo. Wasn't receiving calls or texts. Called customer service then they ended up creating a tech ticket. Because they couldn't solve it themselves, they told me give them 48hrs. And it'd fixed. After about 13hrs they had it fixed. So give them a call explain your issue DON'T AND NEVER MENTION ROOT. Be persistent don't hang up until you have an answer. And they'll fix it..
Good luck:highfive:

I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032

windstrings said:
I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032
Click to expand...
Click to collapse
Your analogy is fatally flawed. I mean it shouldn't even have to be pointed out, it's that flawed. Flawed isn't even the right term.. Asinine? Eh, it's not even worth brainstorming for the proper term.

@telling them you are rooted lmao
I have never called anyone a noob on here before but you sir, is a noob.
And I say this with the most lovable respect. Lol
NEVER...EVER say you are rooted! Do not mutter the word "r" even if you were only rooted for 1 second!

That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.

JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
Yeah they replaced mine =)

JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
The only way that happens is if you use the mytmobile app. Which is still your fault. We all know it sends back info to them about root status.
BAD ASS NOTE 4

Sends back more than that... WAY more
Sent from my SM-N910T using XDA Free mobile app

So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically

RiverCity.45 said:
So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically
Click to expand...
Click to collapse
That is the expected response
Sent from my SM-N910T using XDA Free mobile app

Garbled screen issues

Those of you experiencing issues with the screen display being garbled, it finally became listed as a known issue for Sprint. This is good for those of you having it! You should be able to get into a store and get the phone replaced for free even without insurence. It will say in the "known issues" area for techs to waive the exchange fee if thats the reason its being replaced.

I had the issue and the reps said it's a known issue. Seems to be related to a certain batch of phones and the latest update. They tried replacing the screen first and it didn't fix it then he went to the spring employee forum and then he seen its a widespread issue and they replaced my phone for me. Hope this helps
Sent from my LGLS991 using Tapatalk

I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?

wilsonch1551 said:
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
Click to expand...
Click to collapse
Yes. That is the exact issue. I did a factory reset on mine. I dont have the issue as much. Only when it gets warm. But i am going to get it replaced
Sent from my LGLS991 using xda premium

Yeah, where it it displays Snow on half the screen. We just got an offical email about it today to say that its now listed as a "known issue" for the device with an exchange waiver. So hopefully any of you with the issue can go in and get it fixed. You should be able to do so even without insurence. If they argue you that you need to pay tell them to check the site...it will say "waive fee"
I haven't gotton the chance to check since I've been off today.

Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....

Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Click to expand...
Click to collapse
Are there any current known issues that they will replace the phone? I am having random reboots which is very infuriating. However, I was stupid and bought from Best Buy so I am not even sure a Sprint store could help me as they can't even activate my old phone! I have to go into Best Buy for them... I don't think I am technically a Sprint customer anymore but a Best Buy one with this weird plan they got me on that "saved" me money. $5 a month is not worth it for all this craziness I am now gong through!
Anyway, sorry to hijack this thread but I don't know if the screen issue relates to the random reboots people have been having but it seems that the first batch may have faulty CPUs according to another post. I really don't want to claim insurance because I want to be positive I don't get another phone that is the bad batch. I heard LG have been sending some people new phones so maybe I will try to go that route as the likely hood of them still having stock from the bad batch is less likely then Sprint or Best Buy.
This is the worst electronics purchase I have ever made!

It's not a listed known issue so sprint won't replace it unless you have TEP. If you do just take into a repair center and have then do all their tech crap and once they see its still rebooting randomly theyll replace it. My ATT one never did any of these stuff that sprint ones seems to be having issues with.. Makes me wonder about model numbers lol
Sent from my LG-D800 using XDA Free mobile app

Update
wilsonch1551 said:
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
Click to expand...
Click to collapse
So it started again this weekend and I think it is tied to the phone being hot. If I am running intense video play back or high graphics games it will happen. I have left everything stock just to test it out and it has returned. As long as the phone is cool then it doesn't happen but the minute it starts to warm up from prolonged screen use then the problem returns. FYI.... Hopefully the new one gets here today and doesn't have the same problem.

Newest Update. I have been discussing this issue on Facebook on the Sprint page because they don't seem to understand the difference between "Warranty" and "Insurance". They are seeing it my way but does bring to light the BS they are shoveling that you have to buy insurance on your devices for things that should be covered by a Warranty. They need to review their policies on this and make things easier on folks who have defective merchandise and aren't just clumsy with phones.
http://answers.google.com/answers/threadview/id/440497.html

Oh so now I am told that the LG G4 from Sprint is on back order.....

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
Click to expand...
Click to collapse
Wait I thought EVERYONE was having this issue. If you get the patch of visual "snow" on your screen occasionally, you're saying the phone should be replaced completely?
My phone also gets REALLY hot sometimes. Pretty annoying. Obviously tanks the battery

send device into LG
I had the same issue where the screen would get garbled, show different colors (pink/purple/blue/green etc..) all screwed up. The camera app would crash when I would constantly switch from front facing to rear facing camera. My device got really slow had to reset/reformat it a few times. I thought it was due to rooting it or whatnot. I don't think that was it. I think it was a bad batch. I sent it in to LG two weeks ago and got it back today. Their message back on the paper was replaced flash/memory.
They actually sent me a completely new device. I think the touch screen issues are gone as well as the original issue. This feels like a brand new device not part of a bad batch. I'm glad I sent it in. You should do the same. It's probably part of the same problem posted in this thread. I'm a happy camper now.

Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app

Difference between Warranty and Insurance
soulysephiroth said:
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
Click to expand...
Click to collapse
The issue I have is that I shouldn't have to pay insurance for a company to warranty something they sold me. If I didn't break the device then they should be the one to handle it for me with the manufacturer that they represent. I shouldn't have to go back to the manufacturer because they didn't sell me the device. If I had dunked it or broken it I agree I should have to pay out of pocket but that's not what happened.
This answer explains it and since I am already paying Sprint for cell service I shouldn't have to be inconvenienced as the customer to get a warranty item taken care of.
http://answers.google.com/answers/threadview/id/440497.html

A Google answers thread isn't policy. Sprint guaranteed the phone to work in the first 14 as per policy. The warranty you're claiming is a manufacturing one, not sprints warranty. It's lgs warranty for a year.
Sent from my LG-D800 using XDA Free mobile app

Here's a straight answer to your issue with warranty vs insurance.
THE WARRANTY IS THROUGH LG. They are the only ones who guarantee the phone to work for a year.
Sprint Asurion insurance: Will cover your phone for 2 repairs/replacements for free in a year, after that 25 dollars a repair or replacement, and if you have a lost, stolen, water damaged, or cracked display over an inch will be a deductible.
If you don't have TEP, then after 14 days Sprint will not cover replacements for your device UNLESS its a KNOWN ISSUE. As of right now, Sprint doesn't have anything officially listed as known issue till LG admits they have a problem and work out a deal with sprint to pay for the replacements.
You're arguing that Sprint has to honor LG's warranty, which is simple not the case. If that was the case Sprint wouldn't offer insurance at all.

I appreciate your take on things and having been with other more expensive carriers the question of insurance is a matter of perspective. With At&t within the first year they will just swap the phone out. Now this may be because they charge you more for their service and as they see it they would rather reduce the hassle and take care of the device with the manufacturer. With Sprint they have chosen to try and compete on a price model that requires that they charge for insurance as they don't have the money built into the plans to cover these sorts of issues. They may never admit that openly but in seeing how the two companies have addressed similar issues that would be the appearance of it.
Either way I now know that if it want to have anything close to the device coverage I had with At&t then I have to pay for Sprint "Insurance" so be it.

I am having the vertical split screen issue as well...it's just started happening and I am up to 1 month of ownership. Where is the best place to go to inquire about an LG warranty replacement?