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I contacted Google Play Store support about why our phone is specifically never shown in the newish feature of showing which device and version the reviewer was using.
For example:
Jonathan on April 12, 2012 (Samsung Galaxy S2 with version 6.2)
*****Almost as good as the computer version
I like it. I really do. The operation on my Epic 4G Touch is very smooth. I wish it had some more features like my computer version such as trip planning. And by all means make sure your phone is plugged in while you use this app. It's power hungry.
Click to expand...
Click to collapse
A review from someone using our device:
Pierce on April 6, 2012 (Version 6.2)
*Ok
How do you fly or make the buildings 3d?
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Click to collapse
This is was there response:
Hi Paul,
Thanks for writing back. I’m happy to help see what’s going on. I reviewed your account and unfortunately right now, the HTC Vivid isn’t supported for use with the Google Play Store app or with play.google.com, which is why you're having dfficulties.
I know this might be confusing, but not all devices running Android are licensed to use Google Play. This happens because manufacturers use the free Android software on their devices, but sometimes these devices don’t pass Google’s compatibility requirements to have the Google Play Store app installed. To help with this confusion, we’ve published a complete list of supported devices here:
http://support.google.com/googleplay/bin/answer.py?answer=1727131
To see if your device can become a supported device, or if you have any questions or doubts, I recommend contacting the manufacturer of your device directly. I’ve provided a link below for your convenience:
http://www.htc.com/us/support
Thanks in advance for your understanding; it’s very frustrating for us when our users have problems with unsupported devices since we can't help any further. If you have any follow-up questions about supported devices, please let me know.
Regards,
Brice
The Google Play Support Team
Click to expand...
Click to collapse
I'm in the process of forwarding this email to HTC and hope that they will address our phone being unsupported for use with the Google Play Store ASAP. I'm sure the more attention HTC got on this the quicker it would happen. It may be a minor thing, but incompatible irks me.
It's only incompatible in the sense that it won't show our phone on reviews. Everything downloads fine but I imagine it became an issue after the ics update.
Sent from my HTC PH39100 using xda premium
Who knows what goes on behind the scenes. It could cause compatibility problems though, as it's not officially supported by Google. Regardless, HTC needs to address this. I'd expect as much from a $75 tablet from Big Lots, not a HTC device.
megatronisabeast said:
It's only incompatible in the sense that it won't show our phone on reviews. Everything downloads fine but I imagine it became an issue after the ics update.
Sent from my HTC PH39100 using xda premium
Click to expand...
Click to collapse
I guess it is an issue since Google is probably responsible for many of the problems we've found in the upgrade.
Thanks in advance for your understanding; it’s very frustrating for us when our users have problems with unsupported devices since we can't help any further. If you have any follow-up questions about supported devices, please let me know.
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Click to collapse
That part should make you want answers from HTC. Google will not help us with problems since our phone is unsupported.
does anyone else see the HTC Velocity 4G on the list?
yeah, the velocity is on there
If its the same in every way besides the at&t apps, I don't see why our vivids isn't on the list. This could be a Google thing and not htcs fault.
Sent from my HTC PH39100 using XDA
This phone for whatever reason has been treated like a low end device from bad reviews to now it being unsupported. I have the white one and its an amazing phone and camera just woundering what people and companies are smoking.
Sent from my HTC PH39100 using Tapatalk 2
Yea I love this phone and would pick any HTC over a Samsung any day. Besides the battery this phone is perfect. I think reviewers are becoming Samsung fan boys. Every Samsung phone gets the best review even with the crappy design, poor built quality, and crappy touchwiz. The best thing in a Samung is amoled
Sent from my HTC PH39100 using XDA
I think this Google CS associate you talked to is a crack smoker. If it wasn't supported, Google Play wouldn't of been pre-installed. All the cheap chinese tablets and phones that aren't supported don't even have the play store installed. And if HTC was putting it on their phones without getting them market certified first, then Google would probably send a cease and desist letter to them. Cyanogenmod used to have the market and the google apps pre-installed and they got a cease and desist letter from Google. This is exactly why you have to install the google apps package seperatly now with Cyanogenmod.
Maybe the lack of HTC purchasing the licenses and using the free android version is what actually made it super affordable, 1 cent - 99.99. You can only thank HTC for that.
Sent from my HTC PH39100 using Tapatalk 2
I think the real issue is google hasnt updated their list and this cs guy just looked at the list and gave you a canned response.
Sent from my HTC_Flyer_P512_NA using XDA
Cor-master said:
I think the real issue is google hasnt updated their list and this cs guy just looked at the list and gave you a canned response.
Sent from my HTC_Flyer_P512_NA using XDA
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Click to collapse
Reguardless of whether this is correct or not... Why do you even care?
Is there any difference?
Sent from my HTC PH39100 using Tapatalk 2
The most important thing is can you download items from the store, yes. When we can't do that I think it is an issue. As of now it is messing anything up.
Sent from my HTC PH39100 using xda premium
rignfool said:
Reguardless of whether this is correct or not... Why do you even care?
Is there any difference?
Sent from my HTC PH39100 using Tapatalk 2
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Click to collapse
I don't really care I just see no reason to panic about this. The Google play store works, it may not automatically show what phone model we're using, but it works.
I know this isn't really N7 related, but i noticed it more today when i received my N7. Google music STILL isn't available for UK users. It's been public in the US for nearly a year now. Google need to step up their game. Really disappointing. Sorry for ranting but pretty pathetic it's taken them this long and they still aren't any closer to making it available to people outside the US.
North America isn't the only place people buy you're products Google!
Blame the studios and all the work required for licensing.
Sent from my paranoid Nexus 7.
Use Tor to spoof your I.p address to one in the states then head to there download & set it up
Sent from my HTC One X using xda premium
Its just hassle though. Surely if apple can do it so can Google. Spotify manage it too.
Sent from my Nexus 7 using Tapatalk 2
wwfc said:
Its just hassle though. Surely if apple can do it so can Google. Spotify manage it too.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Apple worked on it for years before managing to strong arm the studios. It will happen, but right now the mindset must be "well, we have our stuff on iTunes. Don't all them young folk have iPhones?"
And yes, all music executives are out of touch elderly men who don't know that not all touchscreen phones are iPhones.
Not only music, we can't buy films either, only rent.
With the Nexus 7 being so Play oriented I would have hoped they would have struck some kind of deal by now.
Hey
Its not hard to do, just use something like hotspot shield, sign up, then once its done, you wont have to do it again, it'll work. I did it when it first came out and its been working ever since.
It is a shame though, you guys in the US have a lot more
I used tunnelbear (free) signed up and setup in 10 mins, working on my phone and n7, just glad i have an unlimited data contract :victory:
As the others have said, use a VPN to sign up. That is the only time (except for if you try to purchase muzak) that Google checks your geo-location. After that you can start uploading your music and playing it with the app on your 7.
fridgeman said:
I used tunnelbear (free) signed up and setup in 10 mins, working on my phone and n7, just glad i have an unlimited data contract :victory:
Click to expand...
Click to collapse
How the heck did you get your android devices working with tunnel bear? I can't find the VPN servers anywhere
Sent from my Galaxy Nexus using Tapatalk 2
I think its probably the bpi blocking them. They are not happy that google isn't more proactive at removing what they consider copyright infringing sites from their search listings. Maybe googles new policy to move sites down the search rankings will mollify them.
eliteone said:
How the heck did you get your android devices working with tunnel bear? I can't find the VPN servers anywhere
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
You just need to use it on a pc long enough to go to music.google.com and register. Then you no longer need a proxy unless you want ti try and buy music, buying music though needs a us payment card.
Sent from my Nexus 7 using Tapatalk 2
Ya I gotcha now.... I thought you were accessing the market from your n7 through the VPN. Buying a prepaid MasterCard and registering it to an american address should allow purchases though......
Sent from my Galaxy Nexus using Tapatalk 2
I gave up on Google Music when I realized just how terrible my DSL upload speed is. I didn't really care to have to wait days upon days for my music to upload to Google, so I just rsync'd it to my server right here on my gigabit LAN and fired up Subsonic. Once I donated a few bucks to unlock the premium mobile streaming license, I was golden.
Note: DDNS would be a severe +1 in this scenario. I already had it set up, so I could point to my specific URL instead of my IP which Verizon changes every other day anyway.
Used tunnelbear to sign up and working fine on my N7 but the market won't install onto my HTC sensation because of the device country - do I just need to sideload (given my google account is now music enabled?)
mrchiggles said:
Used tunnelbear to sign up and working fine on my N7 but the market won't install onto my HTC sensation because of the device country - do I just need to sideload (given my google account is now music enabled?)
Click to expand...
Click to collapse
When you say "market won't install" do you mean it won't let you install Google Play Music? Yeah that's normal. You can either sideload or use something like Market Enabler.
can google get money with so many free mp3 downloader ?
this is absourd, i dont know if they ever get to my country.
one question- how do i enable the google "what is this song ?" (the play symbole icon)
bcoolnow2005 said:
this is absourd, i dont know if they ever get to my country.
one question- how do i enable the google "what is this song ?" (the play symbole icon)
Click to expand...
Click to collapse
Try this
Edit: Whoops this is an ICS version.
---------- Post added at 12:04 AM ---------- Previous post was at 12:02 AM ----------
bcoolnow2005 said:
this is absourd, i dont know if they ever get to my country.
one question- how do i enable the google "what is this song ?" (the play symbole icon)
Click to expand...
Click to collapse
Use Titanium Backup to unfreeze the app.
so easy to get Google music working for me in Canada...just use vpn for initial sign up
Sent from my Nexus 7 using Tapatalk 2
I'm normally a silent - and thankful - observer here at xda. Just posted this in the Android General section as it applies to all 4.2 devices, but I'm on a Nexus 4 and would like to share it with you here. Mods please beat me if this is a no-no.
wolf5150 said:
So... want to cache your radio stations on that shiny new Nexus 4? No workie.
If I want to know how to fix something, I come to XDA. I rarely contact actual product support for... anything. But I want an ETA for a fix to this. So I just chatted up Frank S at Slacker and got.. "answers". Transcript follows:
Frank S.: Hi, my name is Frank S.. How may I help you?
ME: When will the Android app be updated for JB 4.2 compatibility? Caching is broken on Nexus 4
Frank S.: This is a known issue with Android 4.2. We expect this to be fixed in a future version of the Android OS. You can avoid this issue by downgrading to the previous version of Android until a fix is released by Google. We apologize for any inconvenience this may cause.
ME: A downgrade is not possible on this device - ships with 4.2. Can you elaborate on the "Android" issue?
Frank S.: Caching does not work on devices running Android 4.2 due to bugs and changes included in that version of Android. This issue does not appear in previous versions of Android, so we are awaiting a fix from Google in the next version.
ME: Just so I'm clear on this... Slacker will absolutely not be updating the app? Have you any information that indicates Google is going to retrofit their new OS to work with your app?
Frank S.: Google has already announced that there are several major bugs included with Android 4.2, and expect to have these fixed in a future update. Since the issue only appears with this version of the OS and since nothing with the Slacker app has changed as a result of updating to 4.2, we expect to see what changes Google plans before attempting to update the app to work around OS bugs.
ME: Well then... Caching is the sole reason I use Slacker over other services. I will attempt to find a workaround today, but if I fail I will need to cancel the remainder of my subscription
Frank S.: I do apologize for the inconvenience. Since your device is unable to downgrade to 4.1, you should be able to access cached content from your previous device until an update is available.
ME: Previous device? Not in the habit of keeping old devices
Frank S.: THat would be the only solutionwe are able to offer at this time.
ME: Are you saying a pro-rated refund is off the table here?
Frank S.: Slacker does not offer any refunds on purchased subscriptions.
ME: ....nor app updates for compatibility with new platforms? What you're saying is outrageous
Frank S.: Slacker never guarantees that all subscriptions services will be compatible with all phones and all versions of operating systems. While we will always try to make sure our app is available for use for most phones and that as many subscription features are available, some updates may take time to receive, especially on devices that are updated first.
ME: You just got done saying that Slacker would not be updating the app for 4.2 - Do I have that wrong?
Frank S.: We are waiting for Google to release what changes they are making to 4.2 before attempting to update the app to work around OS bugs.
Frank S.: Once we have that information, we will act accordingly.
ME: What "bugs" would you be referring to? Updates to OS framework and functions perhaps? Either Slacker has plans to update for 4.2 compatibility or it doesn't. How does the "OS bug" argument apply here? What is the bug??
Frank S.: I don't have any specific information on the exact issue, only that it is a known issue with Slacker on Android 4.2 and we are currently investigating and awaiting more information from Google before further action is taken
Frank S.: At some point in the future, I would expect the Slacker app to be compatible with Android 4.2, but I don't have any information on when that would be.
ME: Okay.. how about a simple "We're working on the issue...", instead of "Google is the devil and they broke our app!" Thanks
I hope this was a rogue agent... Is "Blame Google!" actually Slacker's stance on this?
Click to expand...
Click to collapse
Well, they are called Slacker Radio...
Sucks...
Sent from my Nexus 7 using xda app-developers app
Dam, cut the guy some slack. He tried explaining. I knew what he was saying right off but you grilled the hell out of him.
Done, their all is not yet compatibke with 4.2 due to a caching issue..supposedly. Either way you guys are out for blood here.
I am sure they will have the app fixed soon.
sent via xda premium with nexus 7
Richieboy67 said:
Dam, cut the guy some slack. He tried explaining. I knew what he was saying right off but you grilled the hell out of him.
Done, their all is not yet compatibke with 4.2 due to a caching issue..supposedly. Either way you guys are out for blood here.
I am sure they will have the app fixed soon.
sent via xda premium with nexus 7
Click to expand...
Click to collapse
Wow, thank you for your input. I just re-read the transcript and you are absolutely right but... where was it exactly that he didn't say they were going to sit on it until Google fixes the "major bugs" in 4.2 that break Slacker? Near the end I suppose. Read the transcript again (if you can). :silly:
It's unreasonable to expect that Slacker is updated right this second.
It is absolutely unacceptable for a paid subscription service to broom a paying customer with BS like this - again, if this is actually the company line. Anyone (hopefully) have a more encouraging exchange with a Slacker rep?
Evidently they don't have a huge subscriber base moving to Android 4.2, but FYI I tried Slacker chat again just now, different rep. They're not willing to look at this issue at all.
According to them, Android 4.2 is absolutely "riddled with bugs.."
Sad.
The Slacker app hasn't been "bug free" in the 2 years I've subscribed to the service, but I've not complained until now. They have my $$$ for 4 more months of service that I can't use - and will force me to involve the CC company rather than simply pro-rate a refund. Shameful.
Anyone caching music with Rhapsody on your N4?
I'd be surprised if your card company does anything. It's not Slacker's fault you moved from your supported device to an unsupported one.
Rusty! said:
I'd be surprised if your card company does anything. It's not Slacker's fault you moved from your supported device to an unsupported one.
Click to expand...
Click to collapse
Really?
From Slacker.com 11/26/2012: http://support.slacker.com/app/answers/detail/a_id/67
"The Slacker Radio application is only supported on Android phones and devices running any version of the Android Os 2.x or higher."
I missed the part where it says "..If you ever upgrade to a current generation device (past Android 4.1), Eff you. We appreciate the free cash".
Slacker subscribers beware
wolf5150 said:
Wow, thank you for your input. I just re-read the transcript and you are absolutely right but... where was it exactly that he didn't say they were going to sit on it until Google fixes the "major bugs" in 4.2 that break Slacker? Near the end I suppose. Read the transcript again (if you can). :silly:
It's unreasonable to expect that Slacker is updated right this second.
It is absolutely unacceptable for a paid subscription service to broom a paying customer with BS like this - again, if this is actually the company line. Anyone (hopefully) have a more encouraging exchange with a Slacker rep?
Click to expand...
Click to collapse
I am just saying that the guy you were yelling at only works there. I agree that they are wronging you. They owe you a refund at least.
sent via xda premium with nexus 7 while waiting for my back ordered Nexus 4!
Well after insisting just yesterday they didn't intend to address this issue at all, Slacker has updated their app. Nice... since I purchased Rhapsody earlier today
Sent from my Nexus 4 using xda app-developers app
If you goto https://www.google.com/dashboard/ ...and sign into to your Google account....Just look at all the "stats/searches/etc" they save.. I have had my Google account since the old school T-Mobile G1 Days...and they have tracked me since then.. under my gps it says Distance Traveled: 7130229 meters...They also save voice searches, documents, printers and more....AGAIN I had no clue Google stored THIS MUCH info about us..Anyone else find this oddly interesting?! Or am I just being paranoid? :good::cyclops::good:
Heres some more info it saves:
Play Music
Playable tracks 8053 tracks
Most recent: Drake - Started From The Bottom on May 24, 2013
Playlists 15 playlists
Play Store
Installed applications 331
Most recent: My Data Manager on May 23, 2013
Reader
Subscriptions 63 total
Speech
Personalized recognition: 44 voice recordings
Most recent: on Nov 18, 2012
Anonymize recognition
Voice
History 211 calls
Voicemail 39 voice mails
Forwarding phones 2 phones
Web History
Web History: Enabled for searches only
Web
Most recent: google account dashboard at 4:15 PM
Images
Most recent: app drawer icon on May 14, 2013
Products
Most recent: android tablet on Jun 2, 2010
Video
Most recent: Iron Man 3 on May 24, 2012
Maps
Most recent: Chicago IL. on May 5, 2013
Books
Most recent: cook book on Jan 9, 2011
Location history and reporting
Location: Updated automatically
Most recent: (EDITED) USA at 3:49 PM
Google Location History: Enabled
Distance Traveled: 7130229 meters
Docs
Opened by me 4 documents
Most recent: Xylon Mako Changelog on May 23, 2013
Cloud Print
Connected printers: 5
Books
My Library 18 items
Number of bookshelves 10
Purchased 6 items
Reviewed 0 items
Recently viewed 10 items
Browsing history 12 items
Clear 'Browsing history' 0 items
Android devices
Name: LGE Nexus 4 T-Mobile
More data stored about this device
Name: asus Nexus 7
More data stored about this device
Name: HTC One S T-Mobile
More data stored about this device
Name: HTC Gingerbread on Dream T-Mobile
More data stored about this device
Name: HTC HTC Sensation 4G T-Mobile
More data stored about this device
Name: HTC HTC Sensation 4G T-Mobile
More data stored about this device
Yes I've known about this. I only wish it was easier to manage some of the info. Everything should be consolidated and easier to work with. Think it still held info from when Google was doing the buzz thing... But if I tried to delete that info it would ask to delete Google plus.
Anyway. Google knows me and can provide me with many services because it has all my info. I worry more about what someone could do if they got my password.
This is nothing new, they probably have more data than this, but this is all we have access to. I wouldn't think too much of it, but is it creepy.. Yes.
Get out your tin foil hats:laugh:
I knew about this for some time. It speaks to the transparency of Google. It's one thing for a company to track you or store information about you. For them to actually tell you what they know is commendable.
Sent from my Nexus 4 using xda app-developers app
rogerski1 said:
I knew about this for some time. It speaks to the transparency of Google. It's one thing for a company to track you or store information about you. For them to actually tell you what they know is commendable.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
+100 I agree it shows the type of company Google is which is why you shouldn't think too much of it.
heat361 said:
+100 I agree it shows the type of company Google is which is why you shouldn't think too much of it.
Click to expand...
Click to collapse
Most people should already know all this info is subject to Google's eyes so to speak.
You didn't think you were getting free access to email, VoIP phone numbers, maps and other stuff for nothing? That is how Google makes their money, by 1's and 0's! But like others said, Google is up front about it and em' are the brakes.
Sent from my Nexus 4 using xda premium
Anybody see total distance on maps application? Why google delete this feature in app?
Sent from my Nexus 4 using xda premium
Nothing new. It has been there for quite a long time. It helps Google know more about you and have better information relieve red to you. The more you have, the more accurate your search and information results.
Sent from my Nexus 4 using Tapatalk 2
They send me an email everything month reminding me of my account dashboard and the location history reporting. If you didn't know this, you are pretty uninformed.
This is one of my fave features of my Google account. I can't see an issue at all. Google has way too much info on too many people (with or without an android device) to worry about them picking on little old me and it's only the same as what other companies would track. I trust Google 100% with my data and I always try and use as many of their apps and services as possible even if they are inferior to others (like Keep, it's a long way from being Catch or Evernote). This is one of the reasons I got a Nexus device as my old HTC and Samsung devices were pretty intrusive and I think I'd rather keep all my eggs in one basket rather than let every man and his dog know what filth I'm getting up to. It's funny how nobody seems to worry about the antivirus software they have running on their PC that checks every file and can connect to the internet anytime it wants.
Sent from my Nexus 4 using Tapatalk 2
Why the exclamation points in the title.
Google saves this info and you get to see what they have on you, unless you would rather it be Microsoft and say they don't save info on you , and then have Skype save all your conversations with out you knowing.
I get so tired of this google is the most upfront company about your personnel info they gather. But when one complains about "look at all this info they have on me". Then the same person would never even think, to what other social networks, wireless provider, or ISP providers are taking in and not informing me to the info they track and then sell. Well its mind boggeling
News flash: Google is a data company. Either accept this or get a flip phone.
Lol Facebook would never do this and force you to turn down your privacy settings.
Sent from my Nexus 4 using xda app-developers app
Well, It seems that Google scheduled an event for the 24th of July. Sundar Pichai, the Android an Chrome lead will be hosting it, so I'll give you a few guesses as to what it's about.
Source: http://www.engadget.com/2013/07/17/google-press-event/
A new Nexus 7 and 4.3. Everyone already knows what's coming
Beat me to it. I posted this in the nexus 7 forum
bozzykid said:
A new Nexus 7 and 4.3. Everyone already knows what's coming
Click to expand...
Click to collapse
The Nexus 7 seems fairly likely and 4.3 is bound to hit at some point (especially given the leak of the Google Play Edition ROM). I'm just hoping this isn't another example of what they did at Google I/O (announcing the new Maps for Android 2 months before actual release) and with the Google Play Edition phones (saying they will come on June 27 only for that to be the pre-order date). I just don't want to wait excitedly for next Wednesday only for them to mention that the Nexus 7 will be on the Play Store in 3 weeks and Android 4.3 will be released on that day.
http://forum.xda-developers.com/showthread.php?t=2331282&page=40
OMG, I'm STOCKED!
rayiskon said:
http://forum.xda-developers.com/showthread.php?t=2331282&page=40
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Click to collapse
Didn't see that. Oh, well.
I hope its a Google TV announcement...
Sent from my Nexus 4 using xda premium
Keeping my fingers crossed...
Hopefully he learned how to update our horrible old blutooth version
Sent from my Nexus 4 using xda app-developers app
Moto X, Google TV, Android 4.3, Nexus 7 2, and maybe so more stuff on Chrome's future.
nviz22 said:
Moto X, Google TV, Android 4.3, Nexus 7 2, and maybe so more stuff on Chrome's future.
Click to expand...
Click to collapse
I doubt Moto X will be mentioned. Motorola is its own division and Pichai doesn't really have anything to do with it. Guy Kawasaki had the recent intimate event with the press that Leo Laporte, Robert Scoble, etc. were invited to. However, Kawasaki actually serves as an advisor to Motorola, so that makes sense. The leaked videos of Moto X show something close to stock, but it's still skinned; unless a Google Play Experience version is released, I wouldn't expect it to come up at all.