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I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
DBordello said:
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
Click to expand...
Click to collapse
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Good luck, I had the same luck as well, wasnt even a week of having my tilt and it fell in a bunch of clothes and had a small crack the slowly did the same results of your screen, I had to go through hoops to get a replacement from AT&T, not my most favorite people to say the least.. :-\ Just got my replacement yesterday as the phone died Monday.
petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
Ya, they will charge you with either buying a refurb phone, let you get a junky replacement phone if you cant afford it, or 3, raise hell with 611, and in the local AT&T athorized store you bought it from.
I've seen a few replacement screens on ebay if you have the guts to take your phone apart you could try one of those.
petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
regarding 2, I heard that visa offers some sort of protection plan for items purchased with it. I wasn't planning on back charging it.
I was unable to find any screens on ebay, but I'll keep looking. I found a replacement service for $170.
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
http://www.pocketpctechs.com/main~unit~ATT_Tilt-974~area~repairs~action~updateunit.htm
LCD and touchscreen replacement service.
A7LAS said:
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
Click to expand...
Click to collapse
That doesn't look like too bad of an option. I need to read about what is involved to install it. I think i have seen some posts of people have issues even after replacing the screen (incompatability?).
Also, that is in Hong Kong, yuck. Perhaps I can find one that is in the US and includes the tools required.
Thanks for pointing me in the right direction though.
I just purchased this screen:
http://cgi.ebay.com/ws/eBayISAPI.dl...em=270204431330&_trksid=p3984.cTODAY.m238.lVI
Does anybody forsee any issues replacing it? I found directions online.
I actually changed my mind about repairing the screen myself after reading the directions. It seems risky that I'd break it myself.
1. Do you recommend I get a 3rd party to repair it? Pocket pc techs is an option ($170)
2. I called HTC today, they said screen replacement starts at $193. I am guessing that it is worth the extra $20 to have it done by HTC, perhaps it won't void the (rest) of the warranty?
-Dan
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
wshader said:
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
Click to expand...
Click to collapse
Check thi site, there is a manual how to dismantle kaiser. Could be helpful:
http://michael-channon.spaces.live....smantling+%2f+Disassembling+Guides+HTC%2fETEN
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing. And alot of steps missing to get it this way.
wshader said:
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing.
Click to expand...
Click to collapse
OMG, that had to hurt.
Yeah, kid was playing basketball and fell out of his pocket. I guess the kid has broke 4 phones this month... curve, tilt, 2 pantec duos. Told my friend to get him a $20 go-phone now lol. And use the savings to get me a tilt
I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
wshader said:
Yeah, and I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
Click to expand...
Click to collapse
I hope u repair it. Wish u luck.
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
I suggest trying to find one broken on ebay and using the 2 you have to make one working phone. Even a broken Tilt can run for $200 on ebay though.
Anyone notice that case has already been replaced at some stage as it has a camera hole (not standard for Tilts) a keyboard without the white part and no logo. Perhaps the replacement was weaker than the original one. If the O/P searches the forum here for LCD Screen replacements there's loads of links to different companies supplying parts for Kaiser variants. I have no experience using any of them though so cant suggest which ones are best.
@Planet Neo
Yeah I was thinking that but was hoping it wouldn't come to that. Would suck to spend $200 for parts just to find the motherboard is broke or something to that effect. Was hoping someone knew of a place to buy a new cable or had one to sell. Also was hoping someone with some experience could let me know if they think I'd need a new tilt assembly.
@Flying Kiwi
Lol, I used a picture from kaiser disassembly guide to show what i was referring to. It has the standard tilt case. I'll be taking pictures of what I have as soon as I have the phone in my possession.
Okay I assume that its going to be very hard to get the ribbon and you're going to need housing. I believe that it will be the same as making a new tilt, because the screen is as good as dead without the ribbon so all you could do is get new housing and a new screen and it should rack up about $150-200. Which in my opinion is much easier and faster and better than frustrating on getting a ribbon.
Just my 2 cents.
Kraize
Planetneo said:
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
Click to expand...
Click to collapse
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
Mysterious Stranger said:
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
Click to expand...
Click to collapse
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
Planetneo said:
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
Click to expand...
Click to collapse
These things are made in Shenzhen so where you think the parts come from?
Stop talking &*%(* and I'll stop correcting your posts Instead of saying something is a fact say it's your opinion. It's not a 'rare' part - and they ship WORLDWIDE. It's not as if he'll get one from a local mom and pop store - it's gonna be mail order wherever you get it from and looking at the seller's feedback is a good judge - all my parts come from China - so why pay a middleman such as yourself extra $ just so it has a US stamp on the package?
Someone needs to act as quality control on your posts and it looks like it's gonna have to be me if you keep posting [email protected]
M.S
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!
Greetings form Greece,
Need your help
After several weeks of waiting my moto X came today form US. Was so happy to have such a unique custom device!!
Once i got it from my US based friend I entred my local carrier shop to get a nano-sim, opened the box and inserted the sim to get moto X woriking.
Seconds after I left the shop the phone accidentaly fell to the pavement. I saw two small dents in the side corners and got really sad I did this to my new device.
However soon i realized that the problem was much bigger. My screen went totaly black!
There is no sign of damage or anything, just a small dent in the plastic bezel.
I am sure the phone is working, I hear sounds of booting and shutting down and I feel vibrations from the the digitizer touch.
The screen shows only some green pixels on the botom right corner.
I am really sad
Do i need a new screen or it is smth with a cable connection?
Is it reasonable for the device to be ruined form a 2 feet drop?
I am will not find any spare parts in Greece/Europe. Shall I send to my local Motorola service repair to check?
Any other memeber with similar issues.?
Please help!
go to motorola tech service, is the only solution, you need a new screen, or a new phone
Well, I feel bad for you, but you need to change either the screen or the entire phone.
Sent from my XT1058 using xda app-developers app
I dropped my moto twice and screen is fine
I went today to the Greek local moto repair center,
First time they saw such device, they thought it is moto G.
Awaiting a call if it is a full LCD or a cable maybe. they have no idea if Motorola will provide parts.
If it is a full LCD, how easy is for me to find the part?
I have seen some lcd parts quoting around $250, (nearly the price of the device).
It is a lovely phone, in case i don't find a solution in my country shalll i try to send it to US for repair?
is anybody willing to order and send me overseas a new?
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
Gana21 said:
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
Click to expand...
Click to collapse
live chat on moto site, they may offer you a change. good luck.
yghrv said:
live chat on moto site, they may offer you a change. good luck.
Click to expand...
Click to collapse
spoke with them, they need to mail the phone to them, they cannot repair customized devices just issue something like a refund
Hello.
I have to change the small motherboard, or like I see it also called daughter-board, because phone vibration stopped working and even changing the motor didn't work.
My board is with number 50H10209-02M-A (2012-12-21). But I found that there's also the same board with number 50H10209-32M-A (2012-12-21) which I can get a little cheaper. Do you know if there is any difference and if I can buy 50H10209-32M-A or I have to stick with 50H10209-02M-A?
I tried to find information in Internet but nothing...
Any help will be appreciated. Thanks!
papinho said:
Hello.
I have to change the small motherboard, or like I see it also called daughter-board, because phone vibration stopped working and even changing the motor didn't work.
My board is with number 50H10209-02M-A (2012-12-21). But I found that there's also the same board with number 50H10209-32M-A (2012-12-21) which I can get a little cheaper. Do you know if there is any difference and if I can buy 50H10209-32M-A or I have to stick with 50H10209-02M-A?
I tried to find information in Internet but nothing...
Any help will be appreciated. Thanks!
Click to expand...
Click to collapse
get the same one or else this will happen, (http://forum.xda-developers.com/htc-one/help/phone-rebooting-loop-replacement-t3442504#post68312039) do you have an unlocked model?
Oh noes....my volume down switch went bad so I just blindly ordered a daughter board from eBay
(no part numbers given on listing, lulling me into a "they are all the same" attitude)
What are the chances I got the wrong one and am no closer to getting it 100% working??
It arrived today but I am not going to attempt fitting it yet or comparing part numbers as I am still waiting on a new screen/digitizer to arrive from China/ HK
The fewer times I have it open the fewer chances of screwing it up
Not having a working volume down I suppose I can live with in a worst case scenario
(this phone is NOT for me and the new owner - My Mrs - is not going to go anywhere near recovery/fastboot/bootloader and is currently back to stock and having it jammed on full volume /may/ mean she will actually hear the phone ringing and increases the chances of her picking it up!)
Regards
Rob
Sure enough, the board I ordered - despite the image of the 50H10209-02M-A board the seller sent me a 50H10209-32M-A
He wants me to send it back to China before a refund is given (at my cost)
As I only paid £7 for the board I guess I'm stuck with it and out of pocket as postage would likely be more than that
The screen also arrived and works great - but the LED's under home and back button have been stuck down wrong - so the LED's don't light the buttons by the HTC logo... but put an annoying glaring white light into the screens corner :/
Seller asked if a partial refund would make me happy which I just replied yes to
A whole £1 refund was waiting for me when I got home...sigh
There's a lesson to be learned here but I'm 100% sure I will get bitten a few more times before I put principals before the wallet
Off to find ways of disabling the home and back LED before it drives me round the twist
Regards
Rob