Hi
My beloved HTC HD7 on O2 (Unlocked now) advises me that their is an update.
I imagine this is the pre-update to the No-Do update
However everytime i try to install i get to stage 6 and then the error 801812C is reported.
I have searched this and found the same answer in every article regarding-
"During Step 6 (Rebooting your phone), your Windows OS detects your phone as a new device and starts searching for driver updates online. This can be seen when you click on the little indicator with a spinning green circle in the bottom-right corner of your desktop called the notification area (you might need to click on Show Hidden Icons if it's hidden)."
"You have to *immediately* click on "Skip Obtaining Device Software Online" or Zune will time-out and show error 801812C1"
However i see no option come up on XP to allow me to stop such device updates. And i definatly have no hidden icons!
Someone please help with a better solution...
Jayne (Yes i am a girl so be nice, so sartactic answers please, I am Tech savvy but this one eludes me)
From what you post, it sounds as if maybe you have to right-click the notification icon in the system tray for that option.
From what i understand from the OP's first post, she doesn't have the icon so can't right-click it.
I know it's not really a solution, but have you tried updating on a Windows 7 machine? I've always thought that windows 7 is more compatible with WP7. I know this isn't excplicitly mentioned anywhere, but why else would the Dev Tools only be available in Win7? strange....
Windows 7
Many thanks
Yes indeed no notification is showing and I have set the taskbar not to hide inactive icons so nothing can be lurking!
I will see if i can find someone with Windows 7 as i'm a XP user through and through lol
Many thanks for the ideas so far but if anyone has another brain wave please contribute, I don't want to miss out on the proper upgrade when it arrives..this week fingers crossed eh!
same error here
Hi Jayneh,
I too have an HD7 on o2 (Sim unlocked, but stock otherwise).
I am also an XP sp3 user, and I'm getting the same error as you, 801812c1.
The update fails at step six. The phone will reboot and then show a picture on the screen suggesting I connect my phone to the pc, despite the fact it is connected already. I've tried three times with no joy so far.
I've done some searching and as you say, the current theory is that after rebooting the phone, the pc doesn't recognise it as WP7, but Wm, and proceeds to hunt for the right drivers. This will of course fail, and the update times out.
Several users on different model of phone have reported the error and Microsoft are advising you hold off updating until the issue is investigated.
A number of users are saying they are using Windows 7, so it can't be an Xp specific problem.
Several fixes have been reported by some users which include unplugging and re connecting the phone quickly, or stopping the pc hunting for non existing drivers by clicking the update icon in the notification area. This does not seem to work for everyone.
I have tried unplugging which didn't work for me. I looked for the update icon but can't see one, but in anycase, my machine runs incredibly slowly during the whole process so doing anything at all is frustrating.
One thing I haven't seen anyone reporting is whether they use the same machine to sync a WM6.1/6.5 device or not. I do, but I'm just grasping at straws here.
I'm also slightly worried as I only have a little over 10GB left on the laptop.
Here's hoping NoDo isn't a NoGo for us.
Garrickus
Many thanks Garrickus, as long as i'm not alone with this and it is being looked at, hopefully if all else fails the fab developers on here will soon have us an update rom we can port straight to our HD7's. Fingers crossed and hope the sucking up to the developers speeds this along
One solution to the 801812C1 error code
jayneh & Garrickus,
Do you have windows automatic updates turned off?
I had automatic updates turned off (XP Home 2002) and I had the same problem when I first tried updating.
After reading something elsewhere, I turned automatic updates back on and tried updating again 24 hours later. It worked, with the update running smoothly through all 9 steps without a hitch.
I don't know if you have to wait after turning automatic updates on, I just thought it would be prudent.
I'm also using an HTC HD7 on the o2 network. I hope this information helps you like it helped me.
Ian.
Automatic updates
Hi Ian,
Thanks for your feedback regarding automatic updates.
Unfortunately, I have automatic updates turned on, and PC and Zune are fully up to date, so that's not an option for me.
Interestingly, Zune had a minor update after a couple of failed phone updates and now when the little bubble pops up it describes my device as 'Zune' not 'Windows Mobile', but still getting same error code and updates fails exactly the same.
I see their is no specific response to this error code from Microsoft as yet
Are you still experiencing problems Jayneh ?
Garrickus.
Update
I was still having problems and my PC was/is up to date and automatic updates is on.
I say was because i now have the NoDo update having followed the brilliant update method by Petbede for updating without a gold card.
It went smoothly and here i am with a speedy phone and cut and paste. My god bejewelled loads so much quicker
frustration
Im using Vista, have the same problem as Garrickus. HD7 on Vodafone network. After reboot the device pops up as Zune device and computer tries to look for Zune drivers, after some time it gives up. I have tried all ways of updating drivers, nothin works.
Hi everyone,
I experienced that problem today downgrading my HD7 with Zune installed on XP SP3, three times it didn't work...then i closed all running app like firefox & other utilities...and the downgrade process worked at least...
My advice : just be patient!
Update WP7 driver on PC before running the WP7 upgrade
The error '801812C1' appears when the phone is wrongly identified as a 'Zune' device (MS MP3 reader !) after the phone restarts at step 6 of the WP7 March 2011 upgrade.
In order to set the correct WP7 device on the PC:
1. Shut down the phone (press & hold the power button)
2. Restart the phone and press & hold the camera button
3. A black screen appears on the phone showing a device connected to a PC
4. Connect the phone to PC on USB port
5. Open Device Manager on PC and check the entry for Portable Device: 'Schubert' (= HD7) or other name (depends on your phone).
6. Shut down the phone (press & hold the power button) and restart it.
7. Connect the phone to PC and run the WP7 upgrade from Zune.
The error '801812C' no longer occurs at step 6.
Imerda said:
The error '801812C1' appears when the phone is wrongly identified as a 'Zune' device (MS MP3 reader !) after the phone restarts at step 6 of the WP7 March 2011 upgrade.
In order to set the correct WP7 device on the PC:
1. Shut down the phone (press & hold the power button)
2. Restart the phone and press & hold the camera button
3. A black screen appears on the phone showing a device connected to a PC
4. Connect the phone to PC on USB port
5. Open Device Manager on PC and check the entry for Portable Device: 'Schubert' (= HD7) or other name (depends on your phone).
6. Shut down the phone (press & hold the power button) and restart it.
7. Connect the phone to PC and run the WP7 upgrade from Zune.
The error '801812C' no longer occurs at step 6.
Click to expand...
Click to collapse
This worked perfectly!! Thank you!!
I got a error "801812C0" and it said device couldnt be updated. i took the battery out and restarted it and it was updated wtf lol
Related
I've stuggled on with the unreliable ROM that my PDA2K came with because I have been unsuccessful at upgrading using my Mac and Virtual PC 7 (Windows XP).
I don't have access to a PC, and wondered whether anyone could give me any guidance.
Is it possible to upgrade the rom directly from the device itself, or are there ROM installers for other Blue Angel phones that would work via Virtual PC?
Any help very welcome - but please give as much detail as possible if telling me to install or change things manually. I've read posts about 'extended roms' and taking bits from here and there and I've no idea what this is about.
hello fellow mac user
What exactly is the problem?
ANy error messages? are you trying via BT or USB ?
HI,
When I tried to upgrade previously the PDA2K's screen showed USB but I got an error (sorry I cant remember the number code; radio upgrade error or something).
Recently, and I don't know what's changed, I just get Error 101: Connection Failure. When I try to run the upgrade the device does a soft reset at the beginning, then there is a long pause then I get the error. It seemed to manage more previously (may be that was an earlier from upgrade, but it never worked anyway!).
Have you been successful from your Mac?
Just looked back at my old posts on the howard forums, and discovered it was Error 114 I was getting previously (with the first ROM upgrade). I presume I'm getting the 101 connection error now that I'm trying to use the latest ROM upgrade.
One thing I'm about to try myself is to switch off both the windows and Mac OS X firewalls just in case they are interfering with the process.
Just to be more specific:
It comes up with the info from the phone and the upgrade, then I click next to start the upgrade; the device does a soft reset then repeatedly the device says it's connecting to host, the PC says reading info from device; then after a while I get error 101. As soon as the ROM upgrade installer quits, then Activesync reconnects the device (as guest).
Are the ERK files supposed to be run from the device? Will this help me? I've just downloaded one, and downloaded a thing called WinRAR but the resulting files say they aren't Win32 applications; and most of the contents of the folder are .rar files even after I extracted it. Wierd. Please can someone help!
Oh well, it's getting late here in the UK, I will just have to try again another time. Going to have to reinstall everything again now (as I have after every failed attempted at a ROM upgrade over the past few months). This is the last time I buy anything with a Microsoft operating system!!!!
Can anyone help?
Anyone?
Hi
Sorry but I don't think I am going to be much help.
I too am a Mac user with VPC and happily ActiveSync every day using VPC 7.01.
HOWEVER I would never try and use VPC to do something as basic as a ROM upgrade.
I managed to borrow a PC from someone at work and used that for the upgrade. I went on the basis that a ROM upgrade is so basic to the device and would likely need real PC hardware that I would not risk it.
Is there no colleagure, friend or workmate that can help you out?
Regards.
Robin
Hi,
Thanks for replying. I had bought Virtual PC because I just couldn't find any other way of getting a lot of the software onto the iMate. Having made this investment I hoped it would work with the ROM upgrade too.
I did manage to get use of a PC yesterday, but unfortunately it didn't work either. The PDA2K reset itself at the start, then after a delay the updater gave error 101 connection error, exactly the same as with Virtual PC.
Later, I managed to get someone really helpful at i-mate on the live support (and for once it didn't time out) and I went through a few things, including pressing power-reset-record (so that USB is displpayed) and trying from there. It still didn't work, I got Error 114 after the updater sat at 0% for several minutes.
This leads me to the exact reason I didn't want to have to rely on someone elses PC: having access to it for a limited time I tried repeatedly the ROM upgrade yesterday with no success. Later, at home, I got help from iMate and some ideas that will be trying again with a PC, but now I've got to wait for another opportunity to use a PC. What concerns me, is if I ever get a major problem the phone may be unusable until I next get access to a PC. Worse still - if the phone locks up when I'm using the PC and I don't have the time/knowledge to resolve it, I could end up with a non-functioning phone. It's much easier to tinker with these things in the comfort of my own home when time is less of an issue.
I just received my K700i yesterday. I decided enough was enough. I'm going to sell the PDA2K as soon as I've got the ROM sorted out. I really did try to get on with this device but it's caused me more grief than I have ever had with an electronic device before. I learned a lot, setting up GPRS, wifi, bluetooth, found all sorts of useful software, used VNC to control my Mac remotely etc etc, but at the end of the day I just couldn't rely on it. Some days I could get email, some days I couldn't. Some days people would receive the SMS I sent, some days they didn't. Sometimes the people I was calling could hear me, sometimes they couldn't. Sometimes the phone would stay switched off, sometimes it turned itself on and drained the battery. The list of problems I had with this phone were endless. Hence why I was trying to get the ROM upgraded.
I understand your concenr and problem.
I actually have the latest ROM installed on mine and I STILL get someof the problems you describe.
Only Microsoft could get away with writing such a crap operating system to run a phone.
And i-mates issues just compund the Windows issues.
Good luck.
Robin
ive never bothered even trying to run activesync thru vpc. It was a bit hit and miss on my XDA1 so as soon as my xda2i arrived i just bought missing sync from mark space. Hassle free syncing and installing, plus the ppc gets mounted like a mass storage device too.
Trouble is I use Outlook at work and need to sync it to my PDA.
I cannot even use Entourage as we are a) running to old a version of Outlook server and b) Missing Sync will not sync with Entourage.
I am stuffed both ways.
Robin
Me again!
Just thought I'd let everyone know that I did indeed succeed first time on a PC today (having pressed power-reset-record to go into bootloader mode first).
So, as everyone told me, it was necessary to use a PC, and Virtual PC on a Mac just wont work.
I'm getting on ok with my K700i, although the email seems a bit limiting (doesn't seem to have message titles displayed, and a short limit to the length of the email).
My plan: use the K700i for a few weeks and see how I get on, then perhaps I might try the newly upgraded PDA2K for a few weeks, and see which I prefer.
The other complicating factor is that the SIM free Treo 650 has just become available, but I'm going to hold fire on that for now. Perhaps if I'm not happy with either the K700i or the upgraded PDA2K then I might consider it...
Hi,
I am getting a bit frustrated over this.
When I connect my X1 to my Vista x86 nothing happens (well the USB task tray icon show for about a second and vanishes again).
When I disable the "advanced option" in the USB/PC connection settings in the X1 I at least get a USB connection with something identified as "PocketPC USB Sync".
Any idea why this is happening and how I can get a real connection with the win mobile device center?
Thanks for helping me out!
Cheers,
Tillman
maybe give this a try:
http://modernnomads.info/wiki/index.php?page=Windows+Mobile+Device+Center+Troubleshooting
I've once had the issues of not able to connect my Windows Mobile device with vista too, and it can get very annoying.. good luck with it.
You might want to try and disable the firewall and then connect the device. I had this problem with Sygate Personal Firewall (sygate was bought by symantec and personal firewall is now terminated and no longer available)
Thanks for the quick response guys!
I already tried disabling the firewall (nod32) but that did not help.
Also checked all services - everything is peachy in that department.
But still - no connection.
When I switch back to "legacy mode" (disabling the advanced option in usb/pc settings on the device) then the device will tell me that I need to install active sync 4.5 or higher and wmdc still does not connect.
This is really strange...and annoying and the same time.
Any more ideas or any way for me to debug what's going on?
Thanks for you help!
Have you intalled "Windows Mobile Device Center 6.1" on your Vista-PC?
The MobileDeviceCenter should be standard without the need to install...
At my Vista Home the X1 had no problems to connect.
Open the Mobile Device Center and delete all old connections of other PPC. Then start your PC again, Softreset your X1 and try again. This should help. I had the problems too, when first connecting, because he didn't liked my G900-connection which was first
After this I too could install my G900 again and no problems since yet (2 weeks).
pf said:
The MobileDeviceCenter should be standard without the need to install...
At my Vista Home the X1 had no problems to connect.
Open the Mobile Device Center and delete all old connections of other PPC. Then start your PC again, Softreset your X1 and try again. This should help. I had the problems too, when first connecting, because he didn't liked my G900-connection which was first
After this I too could install my G900 again and no problems since yet (2 weeks).
Click to expand...
Click to collapse
Well sometimes the Mobile Device center could stuff up or not work due to some issues such as installation of Mobile Device Center 6.1 went wrong. I have experienced that I think I didn't follow the procedures correctly and things just wouldn't work. Eventually I had to do some uninstall and reinstall many times to finally get it working.
When I first plugged mine it it installed some drivers but didn't show up in the Mobile Device Center; unplugging and replugging in caused it to work...did you change settings in between plugging in for the second time?
What I have tried so far (and nothing worked):
Uninstall / reinstall WMDC
Uninstall / reinstall Win Mobile Remote Adapter (yes, this does show up once I am connected with "advanced" USB mode)
Uninstall / reinstall "PocketPC USB Sync" (shows when X1 is set to legacy USB mode)
When in "advanced" mode I can also see a new LAN connection showing up in network overview.
The same X1 on a different Vista 32bit right next to this one will connect just fine. So it's definitely about a driver or config thing with this Vista.
This is driving me...well you know what.
btw, you did try restarting your comp when performing some of those steps, and you did try different USB ports right?
I know that you had to ask.
Yes I did. I have rebooted the system several times in between all those reinstallation tasks.
By the way. When I am in USB legacy mode and reconnect the USB cable then the X1 will show a messagebox telling me that it's connecting with the host and that the user credentials / user account (having to translate here) are correct.
But still NO connection visible in WMDC.
I had the same problem with my X1. I assumed that because my HTC Diamond worked the X1 would as well.
I finally installed WMDC from the SE install cd, and bingo!! al good. Hope it works for you...
Wow!
Even though it does not work (yet) it's showing some new signs.
Installing WMDC from SE disc fails at 99% progress and then rolls back.
There's gotta be some installation error log this, right?
Thanks for coming up with that suggestion. Really, I should try installing from vendor CDs more often instead of hunting down the latest version on the net.
TillmanZ said:
Wow!
Even though it does not work (yet) it's showing some new signs.
Installing WMDC from SE disc fails at 99% progress and then rolls back.
There's gotta be some installation error log this, right?
Thanks for coming up with that suggestion. Really, I should try installing from vendor CDs more often instead of hunting down the latest version on the net.
Click to expand...
Click to collapse
maybe give event viewer a try and check under Windows Logs (not sure if it will be application or system tho)
just in case you aren't sure, in vista either type in "Event Viewer" in the start menu search bar, or type in "eventvwr"
Don't you just like vista?
That helped (to install SE's WMDC). The issue was that my HTC Universal was still connected to one USB port (for testing purposes since that device is not recognized either).
As soon as I unplugged the HTC I was able to complete the WMDC installation.
Unfortunately though it still won't connect to my X1.
Any more ideas?
what is your settings in Windows Mobile Device Center connection Settings?
Well here is my settings that is working with my x1:
Allow USB connections checked
Allow connections to "DMA"
This computer is connected to "Automatic" (this shouldn't matter)
Allow automatic device authentication checked
Allow data connection on device when connected to PC (this shouldn't matter either)
also, while this link was in the first link that I have posted for trouble shooting, just want to make sure you actually tried The offical Windows Mobile Device Center troubleshooting guide?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx
namely these steps:
Quote"
If Windows Live OneCare is installed on your machine, it may be blocking the device connectivity. Please click here for the steps to configure Windows Live OneCare to allow the device to connect.
My device wasn’t connected during this installation.
While it is not a strict requirement that you have a device connected during the installation process of Windows Mobile Device Center, we highly recommend that you do.
"
I didn't have the DMA set (changed that now). Everything else already was like you described and it does not work.
This really freaks me out. I always hated my iTunes/iPhone connectivity but that honestly works much smoother. Of course I do understand that this behavior is non standard as I have experienced myself that the phone works with my other Vista machine but that does not really help me here.
Any update on this? I am having the same problem.
I'm having the _exact_ same problem too, but in Vista x64. I don't know why WMDC can be such a c**t sometimes, as I have never been able to 'sync' with my Media Center PC.
My only saving grace is that my laptop has Bluetooth, and syncing works great on it. I have never had success connecting the USB cable (with many options changed around of course) to either of these computers. Only Bluetooth syncing works for me...
Hopefully we can find the answer!
What USB cable are you using??? the one that came with Xperia??? Cos the one that came with my Xperia never worked out of the box, it could only charge...
I also got another extra cord which came in another box, that worked fine for both syncing and transferring data until today, now it says USB device not recognized, maybe I was trying the flash X1 with new ROM through SEUS, did the whole lower volume key and power button to get the 3 strips.
Now I am using the USB cable that came with my external HDD, that's currently working, hopefully it won't fail me.
so any ideas??? I don't want to keep changing cables...
When I plug my SGS Vibrant (I9000M) into my computer running Win7 Pro 64-bit the icon for drivers being installed pops up in the tray. However, all drivers for the phone fail to be installed. I have installed Kies, but it does not connect the phone, it does continuously try connecting to it though. I also notice the screen of the SGS is flashing. You can breifly see the USB sign on it, but then it just continuously alternates between that and the idle screen in rapid succession. On the idle screen I noticed the top had a bar mentioning mtp application. Any advice in solving this issue would greatly be appreciated. Thanks in advance.
you need try on a winXP computer
many people have reported problem on Vista / 7
you can try to do it again by "Run AS" administrator
I have the same effing problem man. Happened just now and was trying to find a solutions on the forums and your topic just popped up.
The very funny thing is that I am currently trying to connect the phone to my laptop ( WIN7 x64) and it doesn't work while at my office computer running also WIN7 X64 it works flawlessly.
Maybe somebody has an idea about this.
May I mention that I cannot see the phone in My computer and Kies just hangs at the loading forever
I also have the Connect/Homescreen screens dancing and changing back and forth in a rapid succession.
I've had some minor success. I've gotten 2/3 of the drivers installed, but the MTP usb device won't install. I've tried a couple of the ideas floating around when I googled the issue, but still no success with it.
More info in the issue in the FAQ
forum.xda-developers.com/showthread.php?t=723596
Hint: Search in page for "Wuala"
I'm downloading those drivers to try now. I'll get back with results if any.
I've gotten my computer to recognize the phone finally and the MTP USB device driver seems to be installed yet Kies still won't connect to the phone.
The steps I followed were:
1. Unmount Internal SD Card
2. Format Internal SD Card
3. Connect to computer
After those steps it connected fine except for Kies still messing around. The phone no longer does the connect/home dance, instead Kies is in a continuous loop of trying to connect while the phone says it is connected.
I'm thinking of trying the Windows XP Virtual Machine next.
I've tried for hours now with little success for my computer recognizing it, but the little success I had achieved with my previous post undid itself and now that fix no longer works. I've tried older versions of Kies, but the older versions of Kies don't support the SGS and the newer versions don't even recognize the phone. I've done almost everything I can possibly think of and find on google in getting my phone recognized by my comp. I'm so close to returning this phone to go back to my blackberry. If anyone can think of anything that may help, please advise. Thanks again.
Well, the problem has finally been solved. I had to completely reinstall windows to fix it. Hopefully this phone is wort the mad amounts of stress it has caused me so far.
wow, that was pretty insane, have to reinstall entire OS just to get KIES to work?
Hi guys,
I have my HD7 in hand and i've downloaded the latest version of zune v4.7
i've installed it and it runs perfectly, however when i was about to connect my device to my laptop. it just wont work, zune keeps on popup window saying that
"Connection Error. Can't connect to your phone. Disconnect it, restart it, then try connecting again."
i have tried for many times and even reinstalled zune. still cant get it fixed.
my computer is running Win XP SP2
Ideas? Anyone?
Thanks
cellur said:
Hi guys,
I have my HD7 in hand and i've downloaded the latest version of zune v4.7
i've installed it and it runs perfectly, however when i was about to connect my device to my laptop. it just wont work, zune keeps on popup window saying that
"Connection Error. Can't connect to your phone. Disconnect it, restart it, then try connecting again."
i have tried for many times and even reinstalled zune. still cant get it fixed.
my computer is running Win XP SP2
Ideas? Anyone?
Thanks
Click to expand...
Click to collapse
Hi
Same problem here on my laptop
LG Optimus 7
Windows 7 x64
I have install reinstall couple of times.. No luck...
But on my other computer with Windows 7 x32 is working fine..
Hope we find a solution
I had this issue and found that the problem was because I was running a Zune applet for my G15 keyboard. The applet required a different .exe file to load, so I switched back to my original and everything worked fine.
Hope this might help someone.
Scott Whitmore said:
I had this issue and found that the problem was because I was running a Zune applet for my G15 keyboard. The applet required a different .exe file to load, so I switched back to my original and everything worked fine.
Hope this might help someone.
Click to expand...
Click to collapse
hi,
Can you tell me what exe file?
Thanks
Same problem here with my LG optimus...
tigerpower said:
Same problem here with my LG optimus...
Click to expand...
Click to collapse
I have finaly reformat my computer and now works..
Iosu
Solution found for Zune Error
Hello everyone
the solution I found in Microsoft Support is:
windows Buttons ==> Run
enter certmgr.msc
go to personel => certificate; then look for a certificate contain zune, delete it, the disconnect your phone and turn off zune and restart them both, you should be able to connect .
N.B; I've tried it and it works just fine..
Solution found for Zune Error
here is the MS kb 2468307
Quote for the kb:
"To resolve this issue, create a new certificate:
If it is running, close the Zune software and disconnect your phone.
Open Certificate Manager. To do this, click Start, type certmgr.msc, and press Enter.
Expand Personal, and then expand Certificates.
Click the heading for the Issued By column to sort the column, and then look for one or more certificates that is issued to "zune-tuner://windowsphone/...".
Right-click that certificate and then click Delete. Click Yes.
From the File menu, click Exit.
Start the Zune software and connect your phone to create a new certificate."
I could have sworn XP SP3 was a minimum requirement...
In fact... from their site, http://www.zune.net/en-US/products/software/download/default.htm
Clearly states
*The Zune software won't work on versions of Windows earlier than Windows XP SP3. Download Windows XP SP3.
I have this problem, I have never managed to connect with the Zune, when I go to check the certificates do not see any. Anyone know who may be "I have never been able to connect, I tried it on several pc and none have worked.
Hi all, I have had the same issue. I'm using a standard Intel i5 board with Win 7 64-bit. I have been through a number of forums and tried all suggestion to no avail. I have tried 3 different USB ports on the PC with attendent phone reboots, I have re-installed Zune 4.7 3 times now. I have deleted the personal certificate and no luck, in fact the certificate is not getting re-created. I have tried to do this with anti-virus software disabled and windows firewall turned off - no success. In addition the phone refuses to connect to my wireless network even though an Apple iPhone 3GS will, my netbook PC does as does my media centre (both running Win 7 - netbook 32 bit; media centre 64-bit). Everything I have tried so far still result in the Connection Error message coming up.
Hopefully someone out there has a solution ... it seems Microsoft don't!
Very frustrated and stuck with a next to useless phone
Password Change
Have you changed your account password? I did this and Zune no longer worked for my phone as per your symptoms.
I created a new account and Voila all detected and working again. To prove my theory, i then changed password on the new account...yes Zune no longer recognised phone.
Another account created and back up and running....maybe Zune could tell us why and the fix other than account creation!
Good Luck
I have the same problem. I am using a Macbook Pro and neither Windows 7 or OSX recognizes my phone. It used to sync fine over USB and Wifi. I have pondered resetting my phone. But I have things on there that I don't want to lose (VIDEOS). I feel kind stuck here.
What version of win7 are ybusing home,pro,ulta?
Sent from the land were pigs fly
Hello All,
I have the same issue, Mozart with DFT 7714 Mango rom. Zune is refusing to recognise the device, when I connect it, it's trying to update Zune. I f I click yes, it says the software is up to date, if I click no, it's also not recognizing the phone.
I tried to delete the certificate, did not help. Reinstalled Zune, reinstalled phone, same issues. I'd doubt it's the new rom since Zune did this before with the factory rom.
Any idead please?
thanks,
Mark
Issue has been resolved. All you need to do is to download Zune 4.8 BETA (google it) and everything works just fine.
Now I'm stuck with my Windows Live ID, though the regional settings for the WL ID is set to Hungarian and the computer I'm using the Zune is also set to Hungarian, when I try to login in Zune, it says the regional settings are not matching.
It's such a pitty that Microsoft has to do it this way, the phone is great, the OS is great but the solutions are sometimes soo annoying! I forgot what it feels like while I was on Android.
Try this All is not lost
Hi you can try this. for Connection error.
1) Start up diagnostics
OR
Call ##634# (if you dont got the diagnostic "app" in the apps homepage
2) UNPLUG IF YOU HAVE THE PHONE PLUGGED
3) with the Diagnostics Menu, press *#7284#
4) Press an option that is not Zune Sync(E.g. Micro USB or Modem)
DONT KEEP PRESSING THE OPTIONS. PRESS ONCE ON ONE OPTION ONLY AS IT SOMETIMES GETS F-ed Up.
5) Wait for the reboot when prompted
*AFTER REBOOT, REPEAT STEPS 1-3, At Step 4, press Zune Sync again this time, and Wait for REBOOT when prompted again. Tedious, but rewarding.
6) On the Zune software on your Windows, Press Settings at the top Right
7) Press Software in main-menu ---> General in sub-menu
8) UNCHECK "Start the Zune software when I connect a compatible device
9) Hit "Ok", exit Zune
10) CONNECT PHONE TO WINDOWS
11) Connect Phone, not in locked screen(dont know if it affects)
12) Start Zune Software.
BOOM ***** YOUR DONE!
Better solution than creating new account
jayneh said:
Have you changed your account password? I did this and Zune no longer worked for my phone as per your symptoms.
I created a new account and Voila all detected and working again. To prove my theory, i then changed password on the new account...yes Zune no longer recognised phone.
Another account created and back up and running....maybe Zune could tell us why and the fix other than account creation!
Good Luck
Click to expand...
Click to collapse
http://timothygraves.com/2011/05/29/connection-error-when-syncing-win7-phone-with-zune/
This helped me a lot... Hope it helps others too!
hemyl said:
http://timothygraves.com/2011/05/29/connection-error-when-syncing-win7-phone-with-zune/
This helped me a lot... Hope it helps others too!
Click to expand...
Click to collapse
Thanks a lot man, it finally resolved my problem once and for all!!!!
[frustrating] HELP HD7 seen as "generic device" not as WP, drivers fail to install
So i got my wp7 today...i download zune on my windows7 pc, install, connect the phone....ERROR installing drivers, the phone is seen not as a mobile device, but as a generic usb composite device...in the device management window i have two "unknow device" icon...tried EVERY POSSIBLE SOLUTION i found on the internet...worked for others, not for me...
...then i think maybe it's my pc, so i try my xp netbook...SAME HAPPENS...
previous owner says he connected the phone to zune flawlessly on three different PCs...
i also did a full reset from the settings
HELP I'M DESPERATE
anyone?
It seems that your device is in diagnostic mode (the 2 unknown devices are typical for this...)
for now there is no way back, but if this is without you hacking something or so you could let it repair by warranty...
is it a complete new device?
thank you very much for the answer...
this is getting intresting
my situation is similar to his one
http://forum.xda-developers.com/showthread.php?t=937235
but that image isn't showing up on my hd7 and my two devices are "unknown devices" no shubert, just unknown device.
(EDITrobably because he has his pc set up to receive the phone in diagnostic mode, but my pc isn't)
Now what i think is that the previous owner did some tethering (he told me that), but didn't put it back into zune mode...then he did a hard reset before giving the phone to me...but i'm pretty sure the reset doesn't FLASH the plain rom, but only wipes data because it's too fast
so i'm stuck here with a half usable wp7...nice
elmerendeiro said:
thank you very much for the answer...
this is getting intresting
my situation is similar to his one
http://forum.xda-developers.com/showthread.php?t=937235
but that image isn't showing up on my hd7 and my two devices are "unknown devices" no shubert, just unknown device.
(EDITrobably because he has his pc set up to receive the phone in diagnostic mode, but my pc isn't)
Now what i think is that the previous owner did some tethering (he told me that), but didn't put it back into zune mode...then he did a hard reset before giving the phone to me...but i'm pretty sure the reset doesn't FLASH the plain rom, but only wipes data because it's too fast
so i'm stuck here with a half usable wp7...nice
Click to expand...
Click to collapse
Did you try right clicking the device in device manager and selecting update driver software, then click Search automatically for updated driver software?
Mine kind of did the same thing until I allowed it to connect to microsoft and got the driver from them.
Also you could also check HTC website for HTC HD7 driver software.
Yep, but it doesn't find any driver...even if i point it directly to the zune drivers folder...the only driver that seem to get installed is "windows phone USB device" or something like that..i have to install it manually, then one of the two unknown devices transforms into that wp USB..the other one remains unknown, unless i force it to install "Windows phone" from portable devices->microsoft...then it fails and give me error10, but still the icon changes to the portable device one...
From HTC i will probably get vague or dumb answers...like "try hard reset"
Tomorrow i will see the guy who sold me the hd7 and try to connect to zune on his pc...if it works i have to keep it otherwise he will refund me...he says he tried with hd2 to tether then uninstall the tether software without putting it back to zune mode and he says that it works with no issues...HELP
i maybe wrong, but maybe u can try to load one of those rom's for europe brands, it may re set all the settings on your hd7...
but the best will be for the first owner to show you the way he did it...
so when he didn't put it back into zune mode there is no way back at the moment..
i will tell you if i know more...
the diagnostic mode isn't set on your computer... it's on the Qualcomm SoC (System on a Chip)
The drivers you need are somewhere http://forum.xda-developers.com/showthread.php?t=922000 here (don't know exactly where)
but that won't help you much as you only get "HTC Diagnostic Interface" as Serial Device...
so you have to wait till there is a solution....
btw. I'm stuck in the same situation ;-) (Diagnostic Mode) xD
and there are lots of other people too, so you are not alone ^^
best regards
EDIT:
@truffle1234:
i tried flashing another rom a few weeks ago, but it didn't help...
so it's better for all to stay with the stock-rom at the moment because we cannot get back to it at the moment
it's better for warranty
So if the phone is in diagnostic mode, it shouldn't properly connect to zune on the previous owner's pc,right? Let's see
it shouldn't connect normally at any pc...
ok, did the same on his pc so i got refunded...now maybe i go omnia7...the loose volume rocker and the visible sim card through the back cover have really bugged me in just one day...in any normal company who's responsible for that crap would be insta fired...i mean, didn't they produce any test device before sending the papers to production???? meh...
wp7 was nice btw
got another hd7 (no see thru battery cover, and no loose volume rocker this time!) and connected to zune flawlessly...so definetly that one was stuck in diagnostic mode
Great news, hope you enjoy it. It's a decent device and a great OS!
jimbonics said:
Great news, hope you enjoy it. It's a decent device and a great OS!
Click to expand...
Click to collapse
well should be more than decent as it's supposed to be the top of htc wp7 line...but still...
i got a 2nd hd7 just because i hate big bezels around the screen...if omnia7 had a smaller case around that 4inch would definetly have been my choise
is there a fix for this? I feel like throwing my phone out the freaking window. ugh!!
What exactly is your problem turbo? What OS are you using, etc?
Here's what I can say about this.
Install Zune. Reboot your computer. Let your computer FULLY boot.
Plug in your phone. Seriously be patient and let your PC think for a good 3-5 minutes. The first time it goes through this it is NOT a quick process.