Hello. I have been, for the last 48 hours, trying to switch my Flex account over to a Pre-paid account.
In the first 24 hours, which T-mobile asked me to wait while this was happening, my service was disconnected by Flex-pay.
So this inadvertently caused an error while this was happening because one representative (out of the twelve i've talked to already) stated that a migration could not happen unless I had service still with Flex-pay.
I called again yesterday and had my Flex-pay account restored; it was about 36-hours now without phone usage at this point.
Then the representative I talked to stated that I needed to call back in the morning (this made it 48 hours without service now at our current point) to finally migrate my Flex account to a Pre-paid account.
When I am ready to do this, I find out that the resumed-account is now suspended. So I am not able to use my phone still..
I am getting tired of all of this at this point. I just wanted Pre-paid service-
Does anyone know if another cell carrier will pickup my HD2?
Related
I've had my unlocked HTC Kaiser for 2 months now on the AT&T Network no problems. On Thanksgiving Day, my phone decided not to turn on after I left the phone to charge overnight. I figured it did not get a good charge so I tried recharging it. It was flashing red lights near the the top of the phone. So I go into AT&T on Friday to see if its the battery or the european charger that may be at fault. I played around a few combinations in the store and it suddenly/magically turned on. (I decided to buy the charger and extra battery anyways). The employee decides that for some reason or another, the phone needs a SIM Card. Well here is where everything went downhill.
After the new SIM card, I was unable to make or receive any calls, and no access to my data plan. Sometimes, I would have full signal bars but still was unable to make/receive phone calls. I've been able to make calls on very rare occasions; especially in this room in our school. What to give? So I went into another AT&T store and noticed that they had the incorrect IMEI number down in their system,. I asked for them to fix it but they said they couldn't change it for some reason and that the IMEI wouldn't be causing the problems I'm experiencing. So I finally called Customer Service Support on the phone and supposedly they were able to change it to the correct IMEI #. But still the same issues. I've done soft, hard, master resets, take out the battery + SIM card, you name it and still the same problem! When I took the SIM Card out of my phone and put it in a Blackberry, it did work! But when I took the Blackberry SIM Card into my phone, it did not. The support team told me that indicates that it is my phone; but I clearly told them that it could also be due to the fact that the towers just aren't recognizing my device no longer.
So I spoke to HTC about this and they said its the SIM card and they wanted me to go in and get another SIM card. So I went into AT&T today and got a new SIM card but same problem. Again, same issue. So I called AT&T Customer Support today and asked them to bump me up to Level II or III support. She says she cannot do that because my phone is unlocked (from HTC) and no support for that. I gave her the rundown on how my phone was working for 2 months until they put in the new SIM card and my cell phone activity clearly show that. Then she goes on to mention that other technical service reps that have helped me in the past few days clearly have pointed the culprit to be my device and not AT&T as they have exhausted all tests. And I told her, it's like taking a brand new car to a mechanic and then get the car back not running. If you ask the mechanic what did you do to my car, he's not going to admit to anything. She says that my device isn't being recognized by the towers. So then I brought up the point of "So is it my tower or is it really my phone?". I told her it's no problem getting a new phone but if I get a new phone, will it be unrecognized by the towers again. She said yes because it is unlocked. I said what about the thousands of other people who use unlocked Kaisers or any phone for that matter as they seem to have NO problems. They basically want you to buy the phone directly from them.
In all, I've spent nearly 10 hours on trying to get this thing to rework and be able to place/receive phone calls. Whether this is due to the events which ensued after the red light indicator on Thanksgiving Day OR the fact that AT&T switched my SIM Card and caused my device to be undetected by towers (whether it was due to the fact they put in the wrong IMEI in the first place or any adjustment they made to my account) remains to be determined.
The only options that remain is: 1) Go to TMobile and try out their SIM card on my phone and see if it works. I highly doubt they too will let me do that as they consider phone unlocked and don't want to help 2) Get a new phone through HTC and hope it'll work on AT&T again.
Any ideas or support??? heheh. your help is truly appreciated
I feel you pain Brother.......
I don't have a clue how IMEI and towers can just not register your device...though....but anyhow, did you check if you have the Phone in the Dialing screen-Menu-Options, then the tab BAND on the bottom and both of them selected as AUTO? if not, then try changing bands.......
If you know that then, I'm thinking only of AT&T could have blacklisted you or some sort.......but that is highly unlikely......
I had some problem like that when i'm out of the country using Foreign Chips, and it seems the Kaiser needs a bit of time to adjust to new sims, and that can take minutes, hours...or even days......who knows what is happening as the phone is "learning"....... hope this helped you a bit....
I've been using my Kaiser for several months now and I did not register my IMEI, I just popped the sim out of my 8525 and took off running. It sounds to me like your phone has failed in some way, especially if your new sim works fine in another phone. The question now really is, where can you get a Kaiser fixed in the US? I spoke with HTC on another subject and I get the feeling that it may be difficult. I got mine from a shop in Canada, guess I'd have to go thru them.
In any case, good luck, it will be interesting to see what it turns out to be.
I second RemE -- like him, I bought a Tytn II & plugged in the SIM from an older phone (in my case a Qtek 9100 not bought through AT&T/Cingular), and have had no problems.
i had a similar problem with my 8525. I bought a Tilt to replace it, and about a week later I gave the 8525 to my son to use. neither his SIM card or mine would work in the 8525, but they worked in other phones. I brought the phone to the AT&T store and the guy there did something on his computer, then the phone was able to work. I'm not saying that AT&T blacklisted it, because I don't really know. But it took a change by the AT&T rep at the store to get the phone working again.
I have been using Kaiser with ATT for three months now with no problem. I just used the sim card from my Blackberry and so far, no problems.
Hey, I have a of course "hacked" g1. I was living in another state that had T-Mobile service and recently moved to an area completely gray on their service map, and had my service disconnected. My phone can still roam off at&t towers, funny thing is, with service deactivated I can still access the internet, chat on IM programs, check my gmail. Is this a common occurence?
I just find it odd that I can do all of these things without a paid service.
Im on FlexPay and I didnt pay last months bill because I didnt have any money from my job....and still havent paid this month....and well I still have internet access via Edge and 3G.
So at least I know I'm not the only one. Rather interesting to say the least. Anyone know why this might be happening?
I don't know about T-Mobile, but I did a few years with Nextel (pre Sprint). I think the billing systems are similar though (It's provided to the carrier as a package from a software provider). Anyway..
The billing system is completely separate from the systems that your phone actually talks to. Changes are made in the billing system (such as cancellation, suspension of service). A message is sent over to the other systems, and you get a response back - Complete, Pending, Error .. etc. An error would supposedly get flagged for technicians to handle, but not always.. We sometimes would have customers calling in after weeks to find out why something hadn't been added or removed, and it would be because of an old error in the provisioning. Very possible that something similar has happened to you guys. May last months, may go away in 5 more min.. No way to tell.
Wow, that wound up longer than I expected. Sorry.
So I've got this nice new phone to replace my aging Captivate and I'm switching carriers while I'm at it, so I've already got everything set up with the carriers to transfer my number and cancel my AT&T account when the phone is activated.
Except my contract doesn't expire for another week and this HTC is just sitting on my desk, tempting me.
From what I understand, Sprint will go ahead and cancel my AT&T contract once the phone is activated, and at this point I'm looking at a $95 ETF from AT&T. I've been watching unboxing/activation videos and the activation seems to be automatic. Is there any way I can keep that from happening and bypass the activation so I can play with the phone and keep my AT&T account active until the contract ends?
The phone will attempt to activate every time you turn it on...if you've already set up your sprint account at a store and purchased the phone from retail chances are your number port is already in progress before you turn the device on(porting only takes a few minutes) unless they've activated a temporary number for you which we do sometimes. I would clarify with sprint that the port has yet to complete before activating your device.
Sent from my HTCONE using xda premium
I've got a text message at the original number stating that "the port has been approved" and to contact them at their number to complete the activation. I also spoke to a rep a couple of days ago stating that I shouldn't activate the phone until the contract ended because at that point the cancellation of my previous contract would be pretty much automatic.
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
numbawon said:
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
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If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
BACARDILIMON said:
If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
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You don't need a new sim to travel with. I've used my sim and carrier many times in UK and Germany with out issue, you just get to pay a premium for roaming.
If I wanted to use a local carrier and then the local rates, then I need to be unlocked and then a local carriers sim.
I called Motorola today and spoke with a supervisor, since I was incorrectly charged for tax. After not hearing back from them in 20 days, despite being told that I would get a response within 24-48 hours, I mentioned to her that the worst case scenario, I would just call my credit card company and tell them to adjust the charge. She said that if I were to go that route, Motorola would "remotely lock my device", due to a delinquent payment. I'm going to call BS on this. I can understand that if I were to not pay my bill with Verizon, they can disable my SIM card and kick me off their network, but how could a device manufacturer remotely brick my phone?
Acrono said:
I called Motorola today and spoke with a supervisor, since I was incorrectly charged for tax. After not hearing back from them in 20 days, despite being told that I would get a response within 24-48 hours, I mentioned to her that the worst case scenario, I would just call my credit card company and tell them to adjust the charge. She said that if I were to go that route, Motorola would "remotely lock my device", due to a delinquent payment. I'm going to call BS on this. I can understand that if I were to not pay my bill with Verizon, they can disable my SIM card and kick me off their network, but how could a device manufacturer remotely brick my phone?
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yup, they can do it. and google has gone ahead and done it in the past, even scrambling the phones system files so its none working.