I called Motorola today and spoke with a supervisor, since I was incorrectly charged for tax. After not hearing back from them in 20 days, despite being told that I would get a response within 24-48 hours, I mentioned to her that the worst case scenario, I would just call my credit card company and tell them to adjust the charge. She said that if I were to go that route, Motorola would "remotely lock my device", due to a delinquent payment. I'm going to call BS on this. I can understand that if I were to not pay my bill with Verizon, they can disable my SIM card and kick me off their network, but how could a device manufacturer remotely brick my phone?
Acrono said:
I called Motorola today and spoke with a supervisor, since I was incorrectly charged for tax. After not hearing back from them in 20 days, despite being told that I would get a response within 24-48 hours, I mentioned to her that the worst case scenario, I would just call my credit card company and tell them to adjust the charge. She said that if I were to go that route, Motorola would "remotely lock my device", due to a delinquent payment. I'm going to call BS on this. I can understand that if I were to not pay my bill with Verizon, they can disable my SIM card and kick me off their network, but how could a device manufacturer remotely brick my phone?
Click to expand...
Click to collapse
yup, they can do it. and google has gone ahead and done it in the past, even scrambling the phones system files so its none working.
Related
I rang up trying to get a second hand handset (Sony k800i) SIM unlocked, cos i dont have a cable for it.
they said i would need to know the number of the sim that activated the phone to determine whether it had $80 of recharge or 6months use (which it has had both, but not on the original sim).
This is fine except i have no idea who was original activator. it is essentially now unfindoutable.
after explaining this to the girl (whom i assume was not in a call centre on this continent) 5 times, she repeated that i had to find it several more times, to which point i just hung up, because she was not willing to accomodate that i could not do it.
does anyone have a work around for this? (aside from spending money on a cable or on the online unlockers, i.e. get optus to come to the party?)
Cheers,
With my experience (used to be a supervisor in a call center), I handled several accounts (telecommunications, gaming console and some technical account) what they usually do is give you an unlock code if you are the original owner of the phone, but if not they will keep on asking you some information that you "really" don't know just like that girl asking you. For the reason "security purposes", they are thinking like you stole the phone or some what like that. They have the unlock code for that but they just won't give it to you. With samsung phones, it goes like this...if you got a second hand phone from someone and it is locked with..let's say verizon...and you want to use it with AT&T..first you have to call verizon to ask for their permission so you can use their phone with a different network, if you are lucky enough they'll give it to you and they'll advise you to call the manufacturer of the phone so you can have the rest of the unlock code. When you call the manufacturer of the phone, they'll ask you if verizon gave you any unlock codes and if you do have they'll give you the rest. Well, that's how it works with samsung. I am not particular with SE. Here's the thing man, if you think that their customer service is from a call center, never hang up the phone, stay on the line as long as you can, if you stay longer let's say more than an hour and keeps on insisting, that agent will give up on you, one of the reason is that in a call center they have this what they called "AHT..average handling time..etc" of course if differs defending on the account that they are handling so for example that girl is allowed to talk to you and resolved your issue in anyway (as in anyway like brush you off) within 8mins and you stayed longer than 8mins that will ruin her AHT, her score for that day, she will fail her daily AHT, weekly AHT, monthly AHT and so on and she might lose her job. So to make it short since I am explaining it too long already and since you want some other ways to unlock the phone by not paying online unlockers and buying a data cable just to unlock it..just stay on the phone longer, as long as you can, repeat everything but if she still refuses to help you ask for a supervisor/tier 2/level 2 wahtsoever ...she will say "my supervisor will tell you the same thing"..tell her to get lost and still insist for a supervisor/tier 2/level 2 wahtsoever. If you were able to talk to a supervisor then that might resolve that. But if that supervisor is as a**h**e as the agent then you're doom, no way to unlock you SE for free but to buy a data cable or have it unlock online. Whew...in the other hand I am a good supervisor and since I am a good one let me see what I can do to help you out, ok? PM me the SN, IMEI or CDA of that phone and let me see if I can still contact my old folks.
------
my friend emailed me this sites, try to check this out but still you need a cable
http://forums.se-nse.net/index.php?showtopic=6118
http://forums.se-nse.net/index.php?showtopic=16338
-------
well my friend said unlock codes does not work on all phones. some phone needs to be unlock via a software some just codes. k800i needs a software and of course a cable and he said you need a K800i.mbn firware etc...
-------
try this..maybe...you might find the original activator of that phone...
>*<<*<*
Where < or > are directions on the joystick, and * is the bottom left hand button on the keypad.
Cheers for your indepth response. i knew that it could be done, and i told her, just like you say, she repeated the script.
i had a look in the phone system menu (<*..<*) but not sure where to see how / when it was activated?
the phones IMEI is **
Network simlock is at setting 4, this obviously means locked, but does it mean anything else? is there some sort of code level list?
Optus customer service is crap at best, **** at worst....
Some how they manage to be worse than other fine outfits like dodo
Hello. I have been, for the last 48 hours, trying to switch my Flex account over to a Pre-paid account.
In the first 24 hours, which T-mobile asked me to wait while this was happening, my service was disconnected by Flex-pay.
So this inadvertently caused an error while this was happening because one representative (out of the twelve i've talked to already) stated that a migration could not happen unless I had service still with Flex-pay.
I called again yesterday and had my Flex-pay account restored; it was about 36-hours now without phone usage at this point.
Then the representative I talked to stated that I needed to call back in the morning (this made it 48 hours without service now at our current point) to finally migrate my Flex account to a Pre-paid account.
When I am ready to do this, I find out that the resumed-account is now suspended. So I am not able to use my phone still..
I am getting tired of all of this at this point. I just wanted Pre-paid service-
Does anyone know if another cell carrier will pickup my HD2?
I just got an HTC one a few days ago off ebay. I love it so far but I am having some issues. Running OMJ's sprint one rom. Flashed multiple times with full wipes, etc.
I keep getting invalid sim messages, sprint self service keeps opening randomly (even when in pocket, which then leaves phone unlocked and i start pocket calling)
It's starting to drive me nuts. Anyone else had these issues? Is my phone possibly not activated correctly? Lady i dealt with on phone activating seemed like a rookie... Is my sim card bad? 4g works at times, calls work, everything seems ok..
This happened to me on Stock non rooted after I activated my replacement.
Just contact sprint via chat ( I did LITERALLY 5 mins ago). It's caused by a Sprint error while inputting your UICC or something.
The chat guy just gave me a service update and a profile update, and voila! I'm getting my 4G back, all 1.25 Mbps of it!
I realize that you do get 4G sometimes, but would NEVER get it. Other than that, our problems are the same.
sauprankul said:
This happened to me on Stock non rooted after I activated my replacement.
Just contact sprint via chat ( I did LITERALLY 5 mins ago). It's caused by a Sprint error while inputting your UICC or something.
The chat guy just gave me a service update and a profile update, and voila! I'm getting my 4G back, all 1.25 Mbps of it!
I realize that you do get 4G sometimes, but would NEVER get it. Other than that, our problems are the same.
Click to expand...
Click to collapse
sprint chat, gave me slowest agent in world. took 25 mins for them to tell me to remove the sim and put it back in. Finally, they said my sim wasn't paired to my phone and I had to go to a store to fix.
So today, I go to store, wait around forever. I am told my sim is active on another account (uhh? no.. ) and the only way to fix is a new sim. Ok cool, give me a new sim and lets do this!
They dont have sim cards.... Corporate store, no sims. No way to order them, no way to get them, nothing. The only "solution" they have and I can't even do that. Driving me effing nuts. On phone again now trying to figure something out.
milkit said:
sprint chat, gave me slowest agent in world. took 25 mins for them to tell me to remove the sim and put it back in. Finally, they said my sim wasn't paired to my phone and I had to go to a store to fix.
So today, I go to store, wait around forever. I am told my sim is active on another account (uhh? no.. ) and the only way to fix is a new sim. Ok cool, give me a new sim and lets do this!
They dont have sim cards.... Corporate store, no sims. No way to order them, no way to get them, nothing. The only "solution" they have and I can't even do that. Driving me effing nuts. On phone again now trying to figure something out.
Click to expand...
Click to collapse
going on over an hour on the phone. Transferred from customer support, to tech support, to SALES, back to tech support, now waiting for who knows who. About 10 mins away from not having Sprint service anymore
milkit said:
going on over an hour on the phone. Transferred from customer support, to tech support, to SALES, back to tech support, now waiting for who knows who. About 10 mins away from not having Sprint service anymore
Click to expand...
Click to collapse
That's some bull. Demand a solution or a free early termination. I would punch somebody if I got service like that.
sauprankul said:
That's some bull. Demand a solution or a free early termination. I would punch somebody if I got service like that.
Click to expand...
Click to collapse
Sprint Technical Support "do you mean the memory card?" NO idoit. HTC one, one of your flagship phones, does not even have a memory card!!! She also told me to remove the battery, then decided wiping the phone was the way to go. I refused.
The guy at Sprint Corporate store told me to move my sim from old Note 2 into my HTC One to fix it.
Every person I talk to is clueless.
This error has nothing to do with your phone, as far as I know. Actually, you know what? Do another Sprint chat and ask for Corey N. If they ask you why, tell them someone else had the same problem and Corey fixed it a couple days ago.
Yeah, but keep at it. It's nothing to do with your phone. I told Corey that my phone was able to receive a 4G signal before I activated it. That is what triggered him to check the service info. Otherwise, I too was going to have to get a new SIM card. Tell them they have to use your UICC ID to give you a service update.
Good luck man. You'll probably need it.
sauprankul said:
This error has nothing to do with your phone, as far as I know. Actually, you know what? Do another Sprint chat and ask for Corey N. If they ask you why, tell them someone else had the same problem and Corey fixed it a couple days ago.
Yeah, but keep at it. It's nothing to do with your phone. I told Corey that my phone was able to receive a 4G signal before I activated it. That is what triggered him to check the service info. Otherwise, I too was going to have to get a new SIM card. Tell them they have to use your UICC ID to give you a service update.
Good luck man. You'll probably need it.
Click to expand...
Click to collapse
i became aware it wasnt the phone pretty quick. I spent 30 mins explaining that multiple times only be to told i was being transferred and notes would carry over, then new person wouldnt have any clue what i was calling about. I finally gave up and hung up on phone. Got on chat, and i told the lady how to fix it.
She was having me do reboots and stuff and I just said, listen... Here is my sim card #, can you tell me if that sim is activated on my phone or someone elses. She looked and said it was active on another account. I said ok, THAT is the problem. I told her to either send me a new sim, or get it off the other account and on to mine since it was obviously a mistake. After another 30 mins she got i working finally.
I've had a T-mobile Nexus 6 on Verizon network since Thanksgiving. I've had no problems at all UNTIL today. Woke up and my network symbol has an exclamation point next to it and when I try and make calls it sends me to Verizon's customer account services. Also, a dropdown bar with the words "sign into network" appear. After clicking on it it sends me to the Verizon's broadband page.
Anybody else have this problem and no what to do? Wanna run this by before I call and navigate customer service.
Edit: My account is fully paid and up to date
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
mordrukk said:
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
Click to expand...
Click to collapse
Yeeup. I've tried a factory reset and exchanging the sim. I put my wife's micro sim in and it deactivated her whole account. Verizon did this on purpose and I'm not happy. I've been using this phone for 3 months with NO problems
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
mordrukk said:
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
Click to expand...
Click to collapse
Okay, so I called Verizon and the tech could not get my phone activated. She said the phone number on that account wasn't working. While this was going on I randomly checked my EMEI number on Swappa and my phone was just reported Stolen/blacklisted! Although I bought on CL unopened in box with triple-checked clean ESN. I've used it for almost 3 months with no issues and a clean ESN. I even registered it through Motorola's website. I am beside myself. I didn't say anything to the tech because she was determined to get it working and I didn't want to be like "oh hey, yeah by the way I just realized this phone is reported stolen".
Well, it is still not working and tech pretty much gave up. So I'm gonna go down to Verizon and see if there is another workaround. I don't know if this is the reason it isn't working, but all evidence says so.
Anybody have any ideas on if this phone can be used again? Am I screwed?
That's sucks how that can happen. I to bought my nexus from someone and I sure hope he doesn't do the same thing. They should see one you activate it and use it for a period of time. Then all of a sudden reported stolen, that is a scam.
Sent from my Nexus 6 using Tapatalk
Haha! Figured it out.... Finally got to a tech who knew what was up. I'm on a family plan and unbeknownst to me my inlaw had an ipad stolen and reported it to Verizon, which in turn deactivated and reported device stolen. BUT, instead of reporting just the ipad, they reported the phone too. Doesn't make a whole lot of sense. But the tech fixed it.
I told him it up front it wasn't a verizon "branded" device, that I cut my micro sim card down to fit it and he said no problem he would get it working....AND he did.
Similar issue
I'm having exactly the same symptoms as you mentioned, but on Swappa my IMEI comes up clean. I've talked with Google, Motorola (source for my N6), and Verizon. This happened right after a *611 call related to a billing issue. The sim in the phone is a microsim cut from my S3. Worked for about a month, then boom. Finally talked to someone last night that "fixed" my issue, but it's flaky and temporary at best. The tech support person activated my phone as my old S3 somehow, but it does seem to work. One of the other Verizon techs put in a service request to add my IMEI to the Verizon database, but it was denied because of differences between the firmware/software on the Verizon N6's making mine "not safe" to be on their network. I'm looking for a long term solution. Every time I jump off WiFi I get the aforementioned network exclamation point and then it comes back. I'm wondering if the phone had Verizon's firmware version if they'd activate it? I think my IMEI is blacklisted?
I didn't want to start a new thread since this is similar.
Hoping I didn't break any other rules. Any help would be greatly appreciated.
Hi all,
Have a question for you. Bought a used S8 off of a guy on the internet awhile back. Phone worked fine for a few weeks, but now has developed a problem where it claims no service and as such there is no data/calling/texting. Factory resets sometimes do or don't fix this issue. If it is fixed with a reset, it reoccurs within some hours. I have sent this in five times to Samsung. It has been out of my possession for weeks and weeks with the constant shipping back and forth. It is currently being shipped back to me. I assume in a not-fixed state. The service center people can't replicate the issue because it magically doesn't occur when they run their suite of tests on the device. As a result, they literally do nothing to the phone and also won't replace it. What is the chance I could go into a T-Mobile store and have it replaced? Thanks for your time.
Deepcoiler said:
Hi all,
Have a question for you. Bought a used S8 off of a guy on the internet awhile back. Phone worked fine for a few weeks, but now has developed a problem where it claims no service and as such there is no data/calling/texting. Factory resets sometimes do or don't fix this issue. If it is fixed with a reset, it reoccurs within some hours. I have sent this in five times to Samsung. It has been out of my possession for weeks and weeks with the constant shipping back and forth. It is currently being shipped back to me. I assume in a not-fixed state. The service center people can't replicate the issue because it magically doesn't occur when they run their suite of tests on the device. As a result, they literally do nothing to the phone and also won't replace it. What is the chance I could go into a T-Mobile store and have it replaced? Thanks for your time.
Click to expand...
Click to collapse
Normally in order for T-Mobile to exchange the unit, they would need to access the original buyer's account and see the warranty status. I first thought your phone's IMEI could have been blocked by T-Mobile, but you mention that after factory reset it works sometimes. Use T-Mobile's IMEI checker website and see what it shows you. https://www.t-mobile.com/verifyIMEI.aspx If you phone is unlocked, try another sim card, from another provider such as AT&T.
Charkatak said:
Normally in order for T-Mobile to exchange the unit, they would need to access the original buyer's account and see the warranty status. I first thought your phone's IMEI could have been blocked by T-Mobile, but you mention that after factory reset it works sometimes. Use T-Mobile's IMEI checker website and see what it shows you. [SNIP, can't even quote links, apparently] If you phone is unlocked, try another sim card, from another provider such as AT&T.
Click to expand...
Click to collapse
I was just assuming it wasn't blocked since it works on and off, but yeah, that site is telling me it is blocked on their network. Thanks. Guess this was a complete waste of money.
Deepcoiler said:
I was just assuming it wasn't blocked since it works on and off, but yeah, that site is telling me it is blocked on their network. Thanks. Guess this was a complete waste of money.
Click to expand...
Click to collapse
I believe there is a chance that T-Mobile might unblock it depending on why it was blocked in the first place.