Database Develop

A nice trip to B&N (Success Story)

Yesterday, I took a trip down to B&N to get a new charger since I'm still under warranty. (This is my second NC charger btw) The end that plugs into the nook just comes loose and wobbles up and down. This has happened both times (Don't know if it's just me or what).
The first time I went in, I just had to prove that I had a NC and I got my charger for free and it was as easy as that.
The second time however, the guy at B&N was a total prick. He had to look up my serial number and this and that, and he said the only way to find it was within the software (to identify that i bought it from B&N since best buy and walmart now sell it).
So I was a bit worried (I'm running Nookie Froyo 0.6.8 haha).
So the guy just kept my nook on the charge til we could boot it up to "find the serial".
Once it was booted up, this guy was just blown away. He was so impressed by the custom rom and the fact that I was just running A2.2 that his whole attitude changed.
After that it was like "wow man, you really know your stuff" "that's so cool!" "Let me see what I can do about a charger for you!" and so on.
In the end I got 2 new chargers. 1 In the mail from B&N customer service, and one in store once they get their shipment.
Moral of the story, The whole "Warranty is void" stuff doesn't really matter if the guy at B&N thinks you have an awesome device.
Oh, and for future reference for those of you who don't know, you can locate the serial number within the Micro SD Card slot. (as long as you have that, then you have a warranty)

Glad you had a good experience, my wife had the total opposite.
Same issue, my thoughts are that the mini-USB charging port that they use is longer than a "standard" plug port, thus the leverage issues causing the connector to easily bend out of whack.
Anywho, so my wife takes in the non-recharging nook and cord, and I had put the stock image back on but didn't know that I needed to do the 9-reboot system image refresh, so there were still some rooted elements on the phone.
Worker drills down into the "extras" menu and sees the rooted apps still on the device, then proceeds to berate (with a manager standing behind her!) my wife on how rooting the nook voided the warranty and how what she was tired of "people tampering with their machine and then asking us to fix everything" for 5 minutes in a voice loud enough for half the store to hear.
Needless to say my wife (a non-techie) was extremely embarassed and upset. She at least had the presence of mind to ask the employee to try out the cord on one of the store nooks and (surprise surprise!!) it didn't work!
Since the nook wasn't the issue the store replaced the cord (wonder if this is a recall-worthy issue?) and my wife left. I have since sent a letter to the regional manager expressing my disappointment at how she was treated, but wanted to give a word of warning that if you suspect the cord just take the cord itself into the store and ask them to try it on one of their in-store devices rather than have to deal with irate and rude salespeople for an unrelated issue.

Oh man, that is EXACTLY what i was afraid of.
That really sucks that your wife had to go through that. I can only imagine how my girlfriend would have handled that. (and me when she got home :| ) haha.
The guy i talked to at B&N said that he even wanted me to show his supervisor and that she had wanted 2.2 on her NC as well.
I even left my contact info for them to reach me if they ever wanted me to do so for their nooks.
I'm just glad it went over so well because it's not likely to happen most of the time.
And I think you're totally right about the length of the charger. It IS too long and it makes it easy to bend to become lose and break!

Cstanner17 said:
Moral of the story, The whole "Warranty is void" stuff doesn't really matter if the guy at B&N thinks you have an awesome device.
Oh, and for future reference for those of you who don't know, you can locate the serial number within the Micro SD Card slot. (as long as you have that, then you have a warranty)
Click to expand...
Click to collapse
That's a great story. I'm glad it all worked out.
I had to return my nexus one and it had an unlocked boot loader. People say a lot about "warranty" without actually reading it. And a lot of haters will tell you its void cause they never took that step.
Most of the time if the problem has nothing to do with rooting or if it's a hardware problem you're good
oldweasel said:
Glad you had a good experience, my wife had the total opposite.
Same issue, my thoughts are that the mini-USB charging port that they use is longer than a "standard" plug port, thus the leverage issues causing the connector to easily bend out of whack.
Anywho, so my wife takes in the non-recharging nook and cord, and I had put the stock image back on but didn't know that I needed to do the 9-reboot system image refresh, so there were still some rooted elements on the phone.
Worker drills down into the "extras" menu and sees the rooted apps still on the device, then proceeds to berate (with a manager standing behind her!) my wife on how rooting the nook voided the warranty and how what she was tired of "people tampering with their machine and then asking us to fix everything" for 5 minutes in a voice loud enough for half the store to hear.
Needless to say my wife (a non-techie) was extremely embarassed and upset. She at least had the prexsence of mind to ask the employee to try out the cord on one of the store noos and (surprise surprise!!) it didn't work!
Wince the nook wasn't the issue the store replaced the cord (wonder if this is a recall-worthy issue?) and my wife left. I have since sent a letter to the regional manager expressing my disappointment at how she was treated, but wanted to give a word of warning that if you suspect the cord just take the cord itself into the store and ask them to try it on one of their in-store devices rather than have to deal with irate and rude salespeople for an unrelated issue.
Click to expand...
Click to collapse
This never happens to me or my wife . I have a talent for embarrassing purple in public. One I almost never get to use since I believe people shouldn't be treated that way. I would have probably taken a trip down there to chat with them. Good job on the letter and keeping your cool. This was all done In front of the manager? And what is their machine? It wasnt "ours" on the receipt....

One thing I noticed over the weekend on a car trip - it seems that the charger from my droid works just fine on my Nook (though not vice-versa due to the prong length), so if they give you warranty hassles you might have a cord lying around to use as a backup.

My charger is doing the same thing. I have had my nc since saturday, the plug was already bent slightly. I thought ok, it must be that way on purpose until sitting with it charging and my hand bent it back the right way. Recall sounds about appropriate. I think if it gives up. I will pay the 25 bucks to avoid such cases... you never know how they are going to react to the warranty/rooted thing.
I did have a similar scare with my phone. It was severly tweaked. The screen went wacky and when i called to get an insurance replacement, they sent a warranty replacement instead. Needless to say i was never so glad that they acidentally sent the replacemet to california rather than colorado. In the extra trip time, my phone died completely and i still haven't been charged for the warranty/rooting issue
Whew...
Moral is, I have had my NC for less than a week and may need a new charger soon...
Sent from my Nook Color using taptalk

A standard Micro USB charges the Nook just fine, just takes a little bit longer then the Nook cable. I keep the nook one by my bed, and just use the cable that came with my Samsung Moment for my desktop/laptop.

Nburnes said:
A standard Micro USB charges the Nook just fine, just takes a little bit longer then the Nook cable. I keep the nook one by my bed, and just use the cable that came with my Samsung Moment for my desktop/laptop.
Click to expand...
Click to collapse
Does the standard cable have the neat glowy bit? Though I agree its a good substitute when you need a new one. They should fix their **** and not use our rooting as an excuse.

Nburnes said:
A standard Micro USB charges the Nook just fine, just takes a little bit longer then the Nook cable. I keep the nook one by my bed, and just use the cable that came with my Samsung Moment for my desktop/laptop.
Click to expand...
Click to collapse
Yea i do the same. I bought some cheapos from Monoprice.com and they work excellent.
and for those of you that have not heard of monoprice. I ordered 4 10 foot gold plated connectors, w/ ferret magnet HDMI cables, and 4 10 foot Micro USB cables for 30bucks shipped.
Shameless plug but saving money is good.
-RioT- said:
Does the standard cable have the neat glowy bit? Though I agree its a good substitute when you need a new one. They should fix their **** and not use our rooting as an excuse.
Click to expand...
Click to collapse
I'm telling you right now if i need to replace my USB cable i'm walking w/ an old one and walking out with a new one. The USB cable has nothing to do with the rooting process. nor the rooted device. It's completely a defective part regardless of the condition of the device.

Nothing like lousy customer service to upset your customer base. When you receive lousy service you're more likely to talk about it with family and friends then you are if you receive good service. That's not to mention the fact that your spending money in their store/place of service is what pays their salary.
Good for you for writing to the regional manager and calling the employee and manager out on their lousy service.

amstarshine said:
Nothing like lousy customer service to upset your customer base. When you receive lousy service you're more likely to talk about it with family and friends then you are if you receive good service. That's not to mention the fact that your spending money in their store/place of service is what pays their salary.
Good for you for writing to the regional manager and calling the employee and manager out on their lousy service.
Click to expand...
Click to collapse
lol so true. Look ad this thread for example. It was actually about a god experience but one bad employee (and a bad manager) set off a chain of ugly.

For some reason these types of employees have this mindset that they are helping the company's bottom line by pulling this kind of stuff when it comes to returns, exchanges, warranty. In reality...this kind of treatment is exactly why people start boycotting stores and taking their business elsewhere.
Like they say...don't bite the hand that feeds you.

come on guys just read all the threads on here about people returning their 'broken' nooks to b&n after they screwed them up.
obviously this person had too many bad experiences and took it out on someone they shouldn't have.
just try to think about what these people have to deal with every day before you get all judgmental.

lafester said:
come on guys just read all the threads on here about people returning their 'broken' nooks to b&n after they screwed them up.
obviously this person had too many bad experiences and took it out on someone they shouldn't have.
just try to think about what these people have to deal with every day before you get all judgmental.
Click to expand...
Click to collapse
When you work in customer service you can't go all ape**** on someone just because you had a bad day. That's just not a valid excuse. Either you give them what they want or you deny them in a courteous and respectful manner. If they don't accept your answer that's what your manager is there for. In this particular scenario, it sounds like the manager was already there. But regardless...you should never put yourself in a position where the customer can say that you were treating them poorly. Even if you were correct in your assessment of the situation, things can still go bad for you.
If you can't keep your cool, you probably don't want to have a job where you have direct interaction with customers.

My job is nothing but customer service all day. Do I deal with people who drive me nuts and try to advantage of me? Of course! But that doesn't mean I let them know that. There are professional ways to handle those types of situations and then there are the ways that get your company talked about in a negative manner on forums such as this.
I'm not judging. I have over 20 years of customer service experience. I know what good service is and what it means. It's what keeps people coming back to the place you work. It's what pays your salary at the end of the day. That and honesty.
Let's be honest here...do you keep going back to places of business where you get lousy service time after time after time? Most people don't.

New Nook nicer screen!

I returned my Nook and got a new one and was amazed at how much better the screen is. Mine had a slight bleed at the bottom I wasn't sure if that was all of them or not.
Anyways aside from the bleed gone, the screen is much more vibrant and clear. Just an fyi if anyone has a weird screen don't settle!

Cool, mine has a dead pixel that appeared only 2 days after I purchased it - I've been debating whether or not it's worth the time to reflash back to stock, etc... etc... and exchange it. I think I will.

My first nook had white splotches on the screen. I took it back to the store and the guy wouldn't exchange it. As soon as I told him I wanted my money back he changed his mind and gave me another one. He was a ****.
Then, after a week, the nook started creaking and squeaking all around the bezel. I called to get it exchanged. They said I had to go into the store. I went into the store. They said I had to do it online or on the phone. I called on the phone and argued with some lady for 30 minutes after which she told me that if I sent my current nook back and they didn't think anything was wrong with it, they'd charge me $250. I hung up and called right back and got a woman who was ok and told me the other lady was an idiot. Thanks guys.
I received my third nook in the mail. The A/C charger jack was broken. I couldn't put the jack in. So i called to get this replaced and argued with some guys in India for an hour and finally got a replacement.
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.

Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.

I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!

indagroove said:
I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!
Click to expand...
Click to collapse
is the return policy at best buy 14 days too?

wpbear said:
Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.
Click to expand...
Click to collapse
When I called BN phone support, they were not in India.

t3rabyte said:
tldr..
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.
Click to expand...
Click to collapse
My wife and I both got a NC, same store, about a month apart. Both of ours work perfectly.
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)

The only issue with my screen is some binding/pinching where the bezel meets the LCD which causes slight bright spots at the bottom edge. I've seen this same issue with lower quality LCD monitors. Otherwise pleased with screen quality. Having worked in electronics manufacturing, I came to learn how variable quality control can be with some manufacturers.

Best Buy has one month reuturns but after that your screwed unless u buy insurance. my 1st NC ate an 8 gig microUSB and started bleeding by the vol. B&N took sent another straight away with postage paid for the return. NO PROB and they do have a vibrant screen from all angles.
a case would keep your nook safe from most screen probs, and be shure to line up your mcards.

EverythingNook said:
is the return policy at best buy 14 days too?
Click to expand...
Click to collapse
Technically yes, but they will help with warrenty issues after that date to some degree as well.
n8nmad said:
Best Buy has one month reuturns but after that your screwed unless u buy insurance.
Click to expand...
Click to collapse
I did buy the insurance, but didn't have to use it even though it was something like 45 days or more after I bought it. I brought it in planning to use the insurance (which is a one time shot apparently), but she told me they could just do it as a warranty exchange since it was so new. I'm not really sure how long they extend it for, but I was happy.

khaytsus said:
tldr...
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)
Click to expand...
Click to collapse
Wow, yeah, my post was just soooo long.
If you read it, it said I had three bad nooks (Yes, I said 3). I never said everyone has bad ones. I said I won't buy from them again because their support sucks and their products are defective.
Maybe next time you comment on a post, read it first.

My first NC was defective. It had a bad accelerometer and/or a bad power button. Essentially, if you set it down occasionally it would act as if you pressed and held the power button and then tapped OK to shut down the tablet.
Here's a vid I took of it to convince the BN store staff I wasn't going nuts:
YOUTUBE DOT COM/watch?v=Zfit4oG4WaA
I'd bought the extended warranty but this happened within the first week of ownership. I talked to the manager of the store where I bought it and she swapped it for a new one and applied the warranty to NC #2. I'd heard the phone support was horrible, so made it a point to buy it locally. I'm glad I did.
I'm loving my new one. I'm going to Hawaii in a week and, for the first time in my life, will be travelling without a laptop. All I'm taking is my NC and a BT keyboard for it.

Are you sure you had a problem? Because khaytsus bought one for himself and his wife and didn't have any issues LOL
Wow, good thing the store owner was helpful. The guy on staff at my local BN refused to do anything and said all returns or exchanges definitely needed to go through the website.
I'm still not happy with my current Nook. The panel below the "N" button is depressed on both sides. But I'm sticking with it for now.

Backlight bleeding is pretty much the norm for any LCD screen. I've seen it on desktop monitors, TVs, laptops, tablets...etc. It will exist on even on the top of the line models and "best" brands.
If you just have only some slight backlight bleeding, I would discourage you from trying to exchange it. You're likely to get something worse like dead pixels.

I spent half an hour one the support line a second ago because my USB cable fried. The lady tried to have me enter my credit card number for some reason so I could buy "NOOKBooks". I argued with her for about 5 minutes and then she told me all I need to enter is my shipping address. She said that they would mail the replacement cable free of charge in 24 to 48 hours.
I didn't spend anytime on hold even though the automated message said that they are flooded with tech support calls.

wpbear said:
it might not be so bad if the scripts were taken away and they just hired smarter people.
Click to expand...
Click to collapse
Smarter people ask for a lot of money (if they are paying more money then whats the point of outsourcing) even in India only those who can't really find another job for themselves take up job's in call center's.

well I just returned my nook with a transformer incoming... i sure hope it has as good of a screen or ill prob end up another nook. lol

Won't power on AND this happens when it does

?? any idea and it just stays like that

Have you tried a hard reboot? What is the status of your NC? Rooted? Stock 1.2? CM7? Had you "done" or "loaded" anything just before? Is there a bootable uSD in the slot?
Bit more info would be spiffy here.

With so little to go on, it's hard to say what's happening; but it looks like a problem with the hardware to me. Particularly, the LCD panel seems to be on the fritz.
How old is the Nook? Had it been working fine for more than just a few days before this problem occurred? Any drops or spills in the recent past?

When was it purchased? Seems like the LCD panel is busted. If it's rooted or not, take it to the BN Store and have it replaced.

It was a trade and it was fine it for weeks and then one day started doing this, and now just hardly ever get it too turn on and it does that when it does.
i nor he never moded it in any way, hardware or software. it's stock

Oh and it does it with or without a SD card in it, i recently made the SD card into a clockwork one to try and fix it but no luck since it wont even come on hardly ever and sticks there and sometimes gets to the big U but never past there

manderw82 said:
It was a trade and it was fine it for weeks and then one day started doing this, and now just hardly ever get it too turn on and it does that when it does.
i nor he never moded it in any way, hardware or software. it's stock
Click to expand...
Click to collapse
Well, everything made by man breaks eventually an this one is definitely broken. If there is no sign of obvious trauma or water damage, you can probably get a warranty replacement.
I'd say it's time to take it to your local B&N store and get a new one. I imagine they would like to see the receipt, but I'm not sure.
If you can't get the receipt from your friend, you might have to try to sell it to the guy in this thread:
http://forum.xda-developers.com/showthread.php?t=1145789
You could also try calling B&N Digital Support like the guy in the last post of that thread suggested.
Good Luck

I realize its the screen, even when I put in the SD with clockwork it goes haywire. Where on earth do you get a screen???

manderw82 said:
I realize its the screen, even when I put in the SD with clockwork it goes haywire. Where on earth do you get a screen???
Click to expand...
Click to collapse
You don't get a new screen. You get a replacement unit from B&N, more than likely refurbished.

csrabear said:
You don't get a new screen. You get a replacement unit from B&N, more than likely refurbished.
Click to expand...
Click to collapse
But the refurb Nook Color - I received - along with many others - looks and works like Brand new device.

I guess I am stuck. This was bought way past any exchange period. I think the unit is all bad anyway, besides the screen it will hardly ever turn on.

Returning my Nexus 7 to Google Deutschland

Hi all,
I just wanted to share my experience with Google Play in Germany. I am a native of Australia, but I have been living in Germany for about three years. As such, my German language skills are pretty good, but I often find it hard to speak over the phone. I noticed that my Nexus 7 has left side screen lift a week ago; I have a C8O, which is otherwise perfect, but I figured I should be completely happy with the device and not just partially happy. I also wanted to avoid any possible problems in the future. Additionally, the capacitors in my charger sound like they are going to pop at any second, so that was also of concern.
Anyway, I called their customer support, and the person I dealt with (Annette) was fantastic. She was patient with me, and when I described the problems, she straight away offered an exchange for a new device. So, I will order a new device today, and ship the problematic tablet back after I receive the new one. Which means I am not tablet-less; another surprise. Lets see how the return process goes, but so far, so good. Fingers crossed I receive a C9O with no manufacturing defects and a charger which doesn't sound like its about to explode!
Cheers,
0

That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...

once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..

erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.

erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I am hoping that this won't be the case - They have not yet informed me that I will need to purchase a second device in order the RMA the first I purchased. Until they tell me that, I will wait and see. Regardless, German banks are, in my experience, very particular about fraud; I have contacted my bank previously about a charge which I didn't recognise and it was reversed the same day. I will see what happens, but thanks for the heads up

google will send you a email with a link in it. This link is to start the replacement process. What it does is charge your card for a second device. They send it to you. When you receive it you send them the old device.. Then you have to wait . after 14 days you call them to get the charge taken off your card. then it takes them about 3 weeks to get back to you. then a week or so later if you keep calling it will show up in google wallet that its been refunded.. (This is where im at in the process) . Im told by google they have given me my money back and to call my bank. My bank says THEY HAVE NOT and to file fraud charges. This cost 65.00 per device so i have waited and been putting pressure on google.. I will file the charges monday. I Asked my lawyer friend and he says that he might be able to MAKE Google come to Kentucky for a small claims case for the charges .
I Would if you can try to contact asus and see if they can let you send it to them to be REPAIRED.. atleast you know someone will be looking at it . If you go thru all of the above and end up with another bad device . Asus thou i think there support is lousy here in the us.. Are for better then Google..
Just my opinion sorry if i took this thread in the wrong direction.. But its something that many are having issues with and you have the right to know. Some people have had good experience in the exchange process. But it seems only a few .
Good Luck ..

UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!

lanyao1920 said:
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
Click to expand...
Click to collapse
one bad pixel most likely doesn't turn your device into a faulty one. i am not sure how they deal with that problem, however my experience on other devices were, that they will replace the device only if it had like 7+ dead pixels.
just throwing in my 2 cents.
Wilks3y said:
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
Click to expand...
Click to collapse
In the end they will advertise with the most sold tablet just cause everyone had to buy another one for the exchange process on RMA
the0bserver said:
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
Click to expand...
Click to collapse
Hope everything is fine.
I noticed my N7 had a faulty speaker yesterday and I brought it back to my retailer ( about 21 days passed after purchase ). I had my fingers crossed to get an immediate replacement there. But well they decided to send it to ASUS. So i am stuck with that. Guess it will take a few days longer that way. As the speaker problem is quite common, i am expecting a replacement. However now i am tablet free for the next 2 weeks i guess. Don't want to buy a new one just to cancel the deal within 14 days. Who knows, instead of returning the money, they'll just give me a gift card.
If anyone is interested, I'll update.

So - Long awaited update.
After two replacements with the same problem, they agreed to refund me once I had sent the tablets in and they were checked to ensure that they were not damaged (Of which they definitely weren't). I flashed both back to stock and relocked the bootloaders before I sent them in - They were as-new (aside from the sh*tty manufacturing problems).
The two replacement tablets were sent in on 30.10.2012. They confirmed that the tablets were received in The Netherlands on 31.10 via overnight express. I am still waiting for my refund, even though I was told it would take 'a maximum of 14 days once the tablets are received'. Its now been 42 days. The rep I have been dealing with tells me constantly that she has done all she can for me, and that she is waiting to hear back from another department. When I suggested that perhaps she should escalate the situation to a manager, she supplied me with a physical address where I could 'send my concerns'.
For a company laying claim to being the biggest internet company in the world, their customer service is nothing short of sh*t. I've experienced better customer service from Vodafone in the past - and that's saying something.
I have learned my lesson here - if you must buy Nexus products, buy them from a bricks and mortar store - NEVER BUY THEM DIRECT FROM GOOGLE.

[Q] Droid 4 Touchscreen and Lockscreen issues

Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!

WhyDroidWhy said:
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
Click to expand...
Click to collapse
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!

Airman1947 said:
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
Click to expand...
Click to collapse
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone

WhyDroidWhy said:
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
Click to expand...
Click to collapse
Ah, ok. Well, that's still pretty crazy that it happened. Sorry for the delayed response, but anyway glad to hear that you've got a new one on the way, and a new case coming too.
Yeah, I'm the same way. I got the D4 cuz I really like having a keyboard. Unfortunately, it looks like it may be the last keyboard phone to come out for a while, if ever. But on a sidenote, a lot of the newer phones with big screens have really good touchscreens that I think wouldn't be so bad to type on. My girlfriend's GS3 is awesome. I think I could get used to it. And even if you get touchscreen only phone, I do believe that there are a number of third party keyboards you can buy that will plug into the phone. That will probably be the way to go in the future.