Database Develop

AIM problems. Can anyone help?

I'm using AIM (AOL Instant Messenger) and it suddenly kicked me offline. It said I had "signed on from another location", but messages went to my phone (which is what I had it set to do when I went offline), which means my account never got signed into. Now I can't login, and it says my password is invalid. It is the same password that I have been using since I got the account. I tried resetting my password, but it says my information is incorrect (but it isn't, it is the same information I registered with.)
They have no place to contact them, so one of you guys knowing is my last hope

recomend switchng off all connections for 12 hours then just tryn one

Connection Problems. HELP!

Hi all,
I'm new to windows-base phone, there are two problems that I have with my TD2, and I don't seem to find the answers on the forum.
For some reasons, my TD2 has no problem of updating weather, but it cannot go online at all. I don't how to fix it. Recently, it pops up two windows constantly,
One says " Cannot Connect. Dialed: The answering modem has disconnected. To check your connection settings and change them if needed, tap Settings."
Second one says: "There is a problem connecting to the GPRS service in your registered home network."
I bought my phone in Hong Kong, and I just installed Hard-SPL to change the language back to English. Ever since I installed it, the phone keeps popping up those two windows. I have tried to re-installed it, it worked until yesterday. I also tried factory reset, it is still not working. I really don't what the problems are and how to fix them.
HELP, PLZ!!!!!!!
Thanks,
Avril

Just a thought: borrow a SIM on a different network from a friend and replace your SIM with it, and the phone should offer to import the new network settings.
Then put your SIM back and the phone should re-import your network settings again. It's just a stab in the dark really...
The other thought (which affects users in the UK on t-mobile) the phone imports a "proxy server" setting from the SIM which is wrong. You have to delete this in Settings/Connections before you can go online with Opera.

I tried your thought #1, but it didn't work. I don't live in UK. I'm USA, and using AT&T. Are there any other ways that I can do it?
Thanks,
Avril

[Q] Anti theft software ?

Hey all ...
I just got my WP7 stolen :-(
I tried to use the tools we have with hotmail to locate, close etc our phones.
And you know what ?
I just discovered that they all use text messages to send the commands to your phone with your phone number !!!
And of course if the thief take off your sim card then you are f*cked up.
So I have been digging around to see if there are more serious solutions and found some much better application on Windows Mobile 6 or Android for example that can detect if you change the sim card, send messages, autolock and such ....
Anyone know if that kind of application exist on WP7 ?

Actually I'm wrong ....
Looks like it can also use push messages directly from hotmail to your phone.
By default that's what it tries, but if your phone isnt logued on on the hotmail push service (or something like that) then hotmail ask you for your phone number and try to lock it with a SMS. And of course if the thief changed your SIM it wont works.
But if i get it right, if the thief change the SIM card and turn your phone on with a full internet data access and let your phone log on on your hotmail account then it receive a push message that will lock it.
I'm not sure exactly how it works, specialy now because I have bought another HD2 and Flashed it exactly like my previous one, so on my hotmail account there's 2 phones and I there's some mixed stuff happening ... ( Makes me think of I ll create another temporary account to use my new phone til I give up on trying to lock my stolen one)
I tried to call Microsoft Hotline, talked with a guy for 20 minuts, he tried to get more info on how it is working exactly and called me back the next day but he couldnt get much more detailed explanations ...
I tried to check on the web but I can t get anything else than just the regular documentation saying how to lock or map your phone ...

the problem is that almost anyone could quite easily get around this, unless the thief is a complete numpty there is little that can be done.
There was some fantastic progams on WM that could be built in to the ROM, so short of flashing a new ROM, it would always report home on what ever SIM card was inplace.
With the tools we have, you have probably got a window of abut an hour before it will be reset, airport moded sim removed or reflashed, after than, unless they are stupid, is a gonna. In saying all of that, even the location tool is mostly useless, unless you catch them going home, once they are in the house it uses network triangulation, which depending on where they live could give you 200 houses to check! inshort, the second you know its gone, find a PC and lock and locate it.
Dont forget to get pictures of the IMIE and serial numbers pus any identifiable marks, even finding it is useless unless you can prove its yours.
as for WP7, there is nothing available yet, i doubt there would be anything useful in the near future either.

I know only antitheif which is only work for 6.5.

Problems with Motorola's website and purchasing Motocare

I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.

rester555 said:
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
Click to expand...
Click to collapse
Option 1: You could try revoking the Motorola website login connect on you Google account page and re sign up.
Option 2: Sign up with a different gmail or email account on Motorola support then register the IMEI # of the Nexus 6 on that account.
I was on call support for 30 mins trying different things and the last option was the only one that worked. The first option was said to work for some people.

I tried option 2 and I still can't get to that page.
Sent from my Nexus 6 using XDA Free mobile app

Same for me
I have tried signing up for moto care about five time since receiving their offer email on Dec 5. Absolutely no luck. Once I got as far as registering the device, but it didn't like my IMEI (keep in mind that I purchased it from motorola.com). Can't even add the device My Stuff, because Verizon isn't a value in the drop down box.
Was in a chat with CR yesterday and he was unable to resolve the issue. He told me that someone from insurance would call within an hour and, guess what, nobody called.
My frustration grows, as I'm sure that the process will exceed the 30 day purchase window and for me will no longer be a valid option.

That is unacceptable and I would raise hell if this happens.
Sent from my Nexus 6 using XDA Free mobile app

Same exact thing happened to me. I've used the chat with them 3 times and called once. Still having the issue. They said i should still be able to add it on. They also said i should be able to call tomorrow and add it, but i doubt that'll be the case. This is all kinds of FUBAR and regardless, to make it good customer service, it should be added on regardless of time frame, since there is plenty of record of me trying to add it. Only makes sense.

I would hope you're right.
CS does seem receptive. However, I have been promised a call back from their higher tiered (forgot the name) CS twice now "within the hour" of my call and have gone unfulfilled. Hate to say it, but I'm having flashbacks to Comcast CS. Getting real tedious.

Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...

Just Got the Phone With Customer Support
Well, it seems Motorola does not have this issue figured out. I called. They promised to call me back every day that the issue is still unresolved. Hope for the best...
UPDATE
Motorola seems to be trying to address the problem. I can now type my IMEI number and get a successful response from the website. But it is a false positive because my N6 still is not showing up in MyStuff.

Here's the weird trick I used to purchase MotoCar for my N6.
I use both macs and PCs. After failure after failure on both platforms I tried one last thing. Using safari on my mac I went to the "my stuff" page. It failed to load after several attempts, like everyone else. Then I selected the entire page to be shown in the mac dashboard.
When I opened my dashboard, sure enough, there was the loaded Moto "my stuff" windowed page loaded and working. I then went to add devices and from there, within dashboard, I selected my N6 and added MotoCare.
Can anyone else try this and let me know if it works? I've been reading this thread for weeks and have been hesitant to tell others to try it because it doesn't make sense that it did work.

comprookie2000 said:
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
Click to expand...
Click to collapse
I have the same issue. I can't add my phone to "My Stuff" because there is no option under Device Administrators on my device to activate Motorola Device Policy!!
I've had multiple conversations with Motorola and I've been getting the run around. Can't believe how big of a headache this has been.

I have tried everything and cant get my devices to show up under My devices. I have a ticket in and every time I call they just say that someone will call me back but no one does. Been working on this since the 14th of December.

I was able to get my device added (supposedly) just a few minutes ago. I selected "Don't Know" for my device and then entered my IMEI and on the next page rather than giving me directions to activate the "Motorola Device Policy" it simply had my IMEI in a text field with an "Add It" button. After clicking said button I was congratulated on adding my device to My Stuff...but
It still does not show up in the My Stuff page. Frankly, I'm getting pretty pissed about this....

I managed to get mine into my stuff after encountering the difficulties mentioned here. I think i added the device logged into in my motocare forums id and added the device through my profile. Make sure you are allowing popups from the moto site. Ibget the option to purchase moto care. Problem is i purchased it already when i got the device. I opened a ticket for that.
Ill try post the exact instructions i used if i can walk thru them later. I know I was on my laptop.

Well, after all the garbage I went through last night entering my IMEI multiple unsuccessful times, I logged in again this morning and had 5 duplicate devices in my stuff and was able to purchase the protection plan and remove the duplicates. It would seem the problem has been resolved... Hopefully
So it would seem the device was indeed added but there is a delay before it would show up. I don't know if it makes a difference but I could not see it in Chrome on my phone. I had to use boat browser set to desktop user agent.

Ok I was able buy moto care and got my nexus6 added to mystuff by getting my device registered @ Motorola Support Forums Device Registration.
I can't post the links

HELP Locked out of phone after leaving N Beta

A few weeks ago after Google I/O I decided to give the N Beta preview a try. I enrolled my phone and everything worked fine. However over the last week or so I've been getting a lot of app crashes and slowness that has been frustrating so I decided to roll back to Marshmallow and un-enrolled my Nexus 6 from the program. Immediately my phone started downloading the latest Marshmallow software update and after reading the warning that all data would be deleted from the phone I installed the update.
Once installed the phone activated the cellular service and the Welcome Screen appeared. I then connected the phone to wifi and was prompted to enter my Google account (email address) and password which it seems to accept but then I get a message that pops up that states "Please sign in using one of the owner's accounts for this device". and it bounces me back to the screen asking for my email address again.
I have 2 google accounts that I've used on this phone and neither seem to work. I have clicked on the "Need help finding your account?" link and answered the questions and I get a window pop up that states " Verify your number Google will send a one-time text message to confirm that (xxx)xxx-xxxx is yours." with the options to verify or try another way to sign in. Verify does nothing, since I can't get in the phone to check the text message they are trying to send and "try another way to sign in" sends me to g.co/recover which has a bunch of options for recovering a lost account but not how to fix this issue I'm having with the phone not recognizing my correct Google account.
So I am really sure where to go to get help to get back into my phone.? Any help or direction would be greatly appreciated. Thanks.

First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier

jj14 said:
First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier
Click to expand...
Click to collapse
I'm using the same google account to try to sign in to the phone now as I used with the N preview, so I really don't understand why it's such an issue.
Unfortunately I think I screwed myself up. Initially I thought that my password was wrong (I wasn't paying attention) and I did change it, so based on what you say I will have to wait until Sunday morning to do anything.
I do have 2 factor set up and can get into my Google account on my computers and my Nexus 7 but I don't think it's is helpful at this point since I did change the password. Additionally I don't have a 2nd phone to move my SIM card to.