Hi,
Last night I knocked a small table and my girlfriends phone and a remote for the TV fell off.
We noticed that her phone now has a ring of black dots on the screen, mostly visible with a white background (E.G websites) but also from the home screen and the like.
We think she's cancelled her phone insurance, as she's never had a payment out to the company.
Can anyone tell me if its a Digitizer (What is one of these? Is it just the touch screen sensitive part of the phone?) Or the actual LCD Screen itself?
If you click on the photo it will load a larger image
Thanks for any assistance, kinda annoyed about this and wondering if I can repair myself with the parts on ebay. Or does anyone know how much HTC Charge to repair similar? Either in $USD, £GBP or €Eur, I can convert and get a ball park figure.
Hi
First of all is the phone still in warranty? If so take it back to an HTC dealer they should repair it for you for free. TD2 screens are not very good and it's a common fault. ( i had to have mine repaired after just only 3 weeks! )
The TD2 screen is made out of 2 parts, The touch screen or the 'digitizer' as you call it and a normal LCD screen underneath. You need to establish which has gone faulty.
If the touch screen still operates normally i.e the screen does not lock up or freeze and allows you to navigate normally then its the lcd screen below. If the touch screen is faulty one good way of checking is to put a piece of tape over the damaged area and try to lift it up a little to see if the marks / dots disappear and functionality can temporarily be restored.
Its hard to tell from your picture which it is..... sorry
I'm not sure how much a replacement by a dealer would cost, but i'm sure you can replace either yourself. ebay is a good place to look
Hope this helps.
I've had a reply from HTC UK who said the following:
That looks like there are a bunch of very small cracks in the screen. the black stuff is likely the Liquid Crystal from inside the display that has leaked out. If the dots get larger then it would definitely seem that the screen has got some cracks in it.
if this is the case, the standard charge for replacing the LCD is around £180 as sadly it is all one complete unit on the diamond 2, so it is not just the LCD underneath that needs to be replaced, but the whole screen assembly including the touchscreen layer and the actual LCD.
I hope this information helps you to make up your mind.
best regards,
Pete W
HTC
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Reply was fast, I think <1hr from my first email!
I'll see if I can find any HTC Dealer who will send it off on my behalf, but may just end up buying this: http://cgi.ebay.co.uk/LCD-Screen-Di...UK_Mobiles_Accessories_RL?hash=item588362a12d
Hi mate,
had the same problem...
the item you psetd from ebay is not the one you need to change.
you need a digitizer, not an lcd screen.
i got one from ebay (http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItemVersion&item=290376721935&view=all&tid=393718237019), it includes both the lcd and the digitizer, you can check ebay to find other auctions offering the digitizer only.
you can change the digitizer on your own if you don't mind loosing the waranty of your phone.
cheers
Hi,
I had already found this: http://cgi.ebay.co.uk/Touch-Screen-...UK_Mobiles_Accessories_RL?hash=item5882e7ef74
Will buy in a bit, funds are a bit short today.
The Touch Screen's functionality hasn't changed at all though, no sticking buttons or anything. So I suspect that its the LCD Screen thats damaged but will follow you're advise as you're going to have more experiance than me (and its the cheaper part to begin with!)
Scrap the above post.. my g/f has just told me that the dots on her phone are bigger/worse. Looks like its the LCD Screen afterall
i still believe it is not the LCD.
the digitizer is actually sitted on a glass, and the LCD is below that. it is very difficult to harm the LCD. i also though it was the LCD (at least i wasn't sure which was broken) so i ordered both of them.
if you disasseble the phone you will be sure if it is the LCD or not.
i vote for the digitizer
good luck, if you need any help, i'll be pleased to help you..
Just to update, A few days after I posted and got helpful advice on here.. she called me up to say the dots have disappeared, and they have still gone now a few days after.
She said she put it in the office where she works, under a printer paper tray, and the office was warm. Something has (maybe only temporarily) fixed it.
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Well F**K me! just bought a second hand diamond 2 to replace my xperia...
...seemed to work great checking it out... went home with the phone in my pocket... and as soon as I turn it on the touch screen doesn't work
dissected the whole phone only to discover the digitizer is glued to the bezel!
I ordered this from Ebay, will update if I got it working with the brand new housing + digitizer: http://cgi.ebay.it/ws/eBayISAPI.dll?ViewItem&item=380166349182&ssPageName=STRK:MEWNX:IT
fingeres crossed
Please report back here on this thread if it works
fluke said:
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Click to expand...
Click to collapse
Can any one help with this matter?
fluke said:
Can any one help with this matter?
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Click to collapse
If you can make some photos of the digitizer and the lcd dissasembled maybe, but It seems unlikely to break the lcd when you didn't completely trashed your digitizer.
jodeltje said:
If you can make some photos of the digitizer and the lcd dissasembled maybe, but It seems unlikely to break the lcd when you didn't completely trashed your digitizer.
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Click to collapse
Thanks for the reply as I said previously:
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Click to expand...
Click to collapse
Also the LCD didn´t had any marks at all, but i´m going to buy the TS+LCD and replaced by parts first the lcd because it´s a lot easier to replace then if the problem persists the TS.
I will post the result later when i get the parts to replace.
Superman_1122 said:
I've had a reply from HTC UK who said the following:
Reply was fast, I think <1hr from my first email!
I'll see if I can find any HTC Dealer who will send it off on my behalf, but may just end up buying this: http://cgi.ebay.co.uk/LCD-Screen-Di...UK_Mobiles_Accessories_RL?hash=item588362a12d
Click to expand...
Click to collapse
Can anyone confirm the above link as being both Lcd and Digitizer? I'm sure it doesn't mention it in the listing but the picture looks like it's showing both connectors.
Most likely only the LCD that's my conclusion if you look at the sellers store.
But to be sure e-mail the seller and ask.
http://stores.shop.ebay.co.uk/Elect...QQ_sidZ195653022?_nkw=diamond+2&submit=Search
Soooooo, as I've already posted here, My digitizer was busted on the phone I just bought... what I didn't tell was that I ordered a digitizer, then checked if I could remove it easily...came to the conclusion that I couldn't... and ordered a digitizer+housing so I could easily fit it on.
the mail brought me the digitizer today, and while knowing a better solution was on it's way I couldn't resist and try if I could make it work.
Turns out it super easy to seperate the digitizer from the bezel using a hairdryer (softening the glue) and a knife:
Take your phone apart, just the 4 screws, click the plastic center off it. Remove the digitizer cable, the touchscreen cable and the speaker cable.
now you are able to remove the green plate which holds all chips and stuff.
underneath that is the screen, lift it up gently going under it from the gap the removal of volume buttons leaves, put it away safely.
Now remove the speaker, the buttons under the zoom bar, and the power button(don't forget the the power button, and rubbery thingy that falls out of the bottom, the hole needs to be at the bottom when putting it back in).
your phone should be completely empty by now... just the front and the digitize glued together.
make the front of the phone reaaaaaaaaaallllly hot, put the knive between the metal and the digitizer (I started at the part where the zoombar is) and gently push it between the two parts... (from the inside of the phone to the oudside). Now just keep the whole thing above the dryer to keep it warm and slowly slice your way around the phone (no secret wires are there that you can cut through).
I used some random glue I had lying around to glue the front back to the new digitizer... perfect!
so the screen is like new now
ps bought this digitizer: http://cgi.ebay.nl/Touch-Screen-Dig...wItemQQptZPDA_Accessories?hash=item45eed6effc
Thanks for that jodeltje.
It sounds exactly the same as when i replaced the digitizer on an Omnia. Really not as hard as one might imagine. Taking your time and being careful are the most important things.
Hey guys,
I came into same boat last night.
Dropped my T-Mobile MDA Compact V from 2.5ft table, Backwards (Not towards LCD) and now it has black dots on screen. I guess the LCD has pressed backwards by chip sets.
Here is a screenshot.
I think its LCD damaged but I don't have cash to replace nor device warranty.
Do you think the problem solves eventually? Coz once I had dropped sony mobile and it too had same issue but solved after many days.
Hopefully it solves.
BTW; does LCD affixed to Digitizer? by seeing service manual, it doesn't look like it is. And I afraid to get cheap hongkong LCD screens for about 30$ since they won't be true quality display. i.e blueish.
Thanks...
Best Regards
hello CRACING,
sorry about what happened to you...
from the picture i can say that you have a problem with the digitizer...
your LCD is ok.
i tend to have this problem over and over again the last 1,5 years... i replace the digitizer (or the glass on which the digitizer is attached to) every 3-4 months..
yes the ones you get from ebay are not that good quiality, but well it keeps the phone working...
if you need assistance on replacing the digitizer, i can help you, by providing pictures and istructions...
cheers
So my touch all of a sudden stoped working. I tried everything including hard resseting. Then I noticed that at the top left corner, the screen was sticking out or something, it was much higher tan the surounding metal. When I tried peelinig it back I saw the underneath plastic of the diamond. So I stopped peeling it, and for some reason now, my screen is responsive again. Did my digitizer stick to my screen and unpeeling it unstuck or something. I'm worried I have a hardware problem I temporarily fixed. The top left area where the word htc is, is kind of wrinkly and not flat and taught like the rest of the screen like a piece of plasticd is on top of it or the plastic is disorted. It was that way before I tried to peel it back.
Definitely collapsed layers of the digitizer.
Does this mean I should get my digitizer replaced? I have the UK Diamond 2 so I am not sure where I would send it to get it fixed. Is this problem likely to happen again? And i'm a bit confused on why you said collapsed layers, does the digitizer have multiple layers?
it probs would be best to contact HTC UK customer services on their website. they will give you more information
how long have you had it, if less than a year then it may come under a warranty repair
but don't quote me on that.
supreme_one333 said:
Does this mean I should get my digitizer replaced? I have the UK Diamond 2 so I am not sure where I would send it to get it fixed. Is this problem likely to happen again? And i'm a bit confused on why you said collapsed layers, does the digitizer have multiple layers?
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Search the forum for 'digitizer' or 'newton rings' to learn more about the issue. It does seem to be a common problem with the Topaz, but not so much with the Pure. Yes, it has 2 layers. There are also detailed replacement instructions if you search.
If I leave the problem as is since its working now, will the problem return or get worse? I bought it on ebay so I'm not sure I am under warrenty and the previous owner I believe got it in May 2009 so its been over a year. Also I did not have oily rings or anything visible on my screen when I had the problem. So I'm guessing my digitizer pieces got stuck as opposed to having Newton rings. Also could I send it somewhere besides HTC UK to get the digitizer fixed. I'm iff about replacing it myself especialy since it seems to require soldering.
supreme_one333 said:
If I leave the problem as is since its working now, will the problem return or get worse? I bought it on ebay so I'm not sure I am under warrenty and the previous owner I believe got it in May 2009 so its been over a year.
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I suspect it will return. You may want to start searching for the part, I don't believe they cost too much, but you would do better to prepare of the worse.
Thanks. I checked ebay and their cheap, but I'm more concerned about installing it.
Hello guys have a problem with my htc vivid's(have 2 of them)!
To start the story with i got a cracked vivid phone from ebay and thought of replacing the screen, i also got a digitizer from some hong-kong seller, the screen arrived and i looked up some videos on youtube and fixed the screen myself, everything seemed to have gone fine, but when i switched on the phone after replacement the bottom half of the screen would not work! only the top hald of the screen worked, i assumed it was a faulty digitizer and ordered another digitizer!
Meanwhile i got another vivid off ebay, this was also a damaged one ( the seller told the LCD was dimming but digitizer was working) so i thought of replacing its LCD and got it off, this phone also arrived so i had one phone with bad digitizer and other with bad LCD i ordered an LCD also so b4 it arrives i thought i would change the digitizer from the bad LCD phone to the bad digitizer phone so i will have one complete working phone!
When i started to open the bad LCD phone i realised it was a water damaged phone, but the digitizer was fine so i removed its digitizer carefully and put onto the bad digitizer phone and switched it on, but again the same problem! top half woking bottom half not working! so i thought ill change the motherboard of the bad digitizer phone with the bad LCD phone and after doing that the digitizer would not work at all!!
i dunno what to do now i dunno where im going wrong any sort of help or duggestions would be greatly appreciated, and if you guys are having hard time understanding any part of the story let me know will try to explain that part as clearly as possible, thanks in advance! hope i get ou of this problem soon
Are you sure that both motherboards were in working order.? I would suspect the motherboard you installed is faulty...is that motherboard the one which was on the waterdamaged phone? If it were me I would put the motherboard back in that at least had the screen half on and then troubleshoot from there....I've replaced a few screens but not enough to give a good resolution...I would proceed by process of elimination on components you know, for sure, are working before you install them...and its totally plausable that a new replacement part can be faulty...I'm not sure man, just my two cents worth...I would scour xda for others who have had screen issues..one post probably won't fix your particular issue but a few different ones might...ill look too and post link if I find something...
Sent from my HTC One X using xda premium
The very right side edge of the screen isnt working on my wifes phone. Is it a hardware issue? or just in need of recalibration? Known issue? Thanks
It's a hardware issue. The digitizer is going bad. There are posts about people "repairing" them with hair driers and ovens. You can also buy a replacement on ebay and attempt to replace it.
Hey! I got the same issue on my A853 Milestone (ghost touch, then some parts of the screen not working anymore). The problem is not necessarily on the digitizer. I suggest you to disassemble the phone and to verify the integrity of the flex cable. Mine was very used and I made the same mistake - I spent money on a new digitizer without checking the other component. So, first check that then buy the right part. Good luck! Best wishes from RO!
Hi,
Is there a way to calibrate the Spen? Its accurate for about 90% of the screen but when i move to the left most part of the screen it doesnt follow. It stops about 1/4 of an inch and doesnt reach the end of the screen
I dont have any case on it
No screen protectors as well
No magnetic items to interfere with the spen
Tried the "touch all four corners" trick but didnt fix it
Any other ideas?
Thanks
I dont think that the issue is the s pen, it is most likely the screen digitizer, if the s pen was faulty, the problem would arise anywhere on the screen, take your device for warranty claim ASAP
Try changing or reinstalling the SPen tip...
winol said:
I dont think that the issue is the s pen, it is most likely the screen digitizer, if the s pen was faulty, the problem would arise anywhere on the screen, take your device for warranty claim ASAP
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I agree. The walcom digitizer is probably broken.
Thanks for the suggestions guys. Tried it with a different Spen from another Note 8. Still the same problem. My digitizer must be broken. Ill send it for repairs. First time to claim warranty on a samsung Note product since the Note 1. Note 7 is an exception since that was just faulty for everyone
The note 7 was not faulty for me, I still have it, works really fine
Just got my note back from the service center. took them one day to fix it. You guys were right, it was a faulty digitizer.
lucky for me. they changed the whole screen assembly, i now have a new scratcheless screen. They also said they replaced the battery since the front assembly comes with a new battery since its suppose to be glued to it
Really glad to hear it worked so good for you! , that is the benefit of purchasing legally/oficially distributed devices some want to save money, but the peace of mind is most important
Hi guys
I have the same problem .If I replace just touch screen ,will the problem be solved???Or is it LCD?
Because I disconnected touch screen cable and saw that pen digitizer still is working and I guessed that pen digitizer is connected to LCD?Am I right??
winol said:
The note 7 was not faulty for me, I still have it, works really fine
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It seems that the majority of the Note 7s that had issues with the battery were restricted to the US. As I can't find issues with the Note 7 in other regions of the world...
HamiTakar said:
Hi guys
I have the same problem .If I replace just touch screen ,will the problem be solved???Or is it LCD?
Because I disconnected touch screen cable and saw that pen digitizer still is working and I guessed that pen digitizer is connected to LCD?Am I right??
Click to expand...
Click to collapse
You need to replace the entire AMOLED display under the glass panel, which is no easy task. As you need a very clean room to do it to ensure that you do not have any specs of dust on it.