At&t Captivate - Warranty problems - Captivate Q&A, Help & Troubleshooting

I have the samsung captivate.... I updated to the froyo 2.2 using odin a couple months ago, fully aware that it could void my warranty, But due to my external speakers no longer working. A Hardware issue.... I am forced too try and go through the warranty... But Before i went to Froyo 2.2 i backed up all the files on my phone in a folder.
My question is.... Can i just Replace the folders from the backup i made or is there a way i can get around it without void'ing out my warranty? I also thought about when i get the new phone i could possibly clone my damaged one with the new one.... If thats possible? Or if there is a 2.1 official version that i could put on there and they never find out?
ANY AND ALL HELP IS APPRECIATED!!

Go to a warranty store I had an issue with my lcd it was rooted he just looked over my screen didn't check if it was rooted or anything then swapped the battery and SD card into the new one and put the old one in a bin to send back to htc.
Sent from my Desire HD using XDA Premium App

I'm a Rep with Att...just flash back to stock on Odin. There's a link on here about that
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Related

Backup Before HTC Repair

I cracked the glass on my N1 a few months back and think I'm going to send it into HTC for repair. My phone is rooted, so prior to sending it in is doing a nandroid backup in recovery, pulling the SD card, then doing a full whip the best procedure before mailing it in? I know I'll have to root it again when HTC sends it back. If I'm not mistaken this will put my phone exactly back where it was before I mailed it in.
yeah last time when I sent my phone in for repair of the power button, they sent it back unrooted and fresh install of android.
I sent it in by flashing the stock rom, that you can download using rom manager and just flash it from there.
They Replaced screen for $140 and returned my phone exactly how I sent it. Just popped sim and SD in and booted. G2G
Sent from my Nexus One using XDA App

[Q]KIES MINI not updating phone

I'm trying to update to official 2.2 to return the phone to warranty but its not updating. The progress bar gets to about 3/4 of the way then it says the upgrade could not be completed. Anyone know why?
Sent from my SGH-I897 using XDA Premium App
did you get the phone with stock 2.2? If not I would just flash back to stock jf6 as that erases any trace of custom ROMs (from what I've read).. and even if the phone came with 2.2 it may not matter if they get it back and it's 2.1. Beats me, just a thought.
Coreym said:
did you get the phone with stock 2.2? If not I would just flash back to stock jf6 as that erases any trace of custom ROMs (from what I've read).. and even if the phone came with 2.2 it may not matter if they get it back and it's 2.1. Beats me, just a thought.
Click to expand...
Click to collapse
They don't keep track of what version the phone was on when it was sent. Simply use Odin3 one clck downloader and it will clear everything that would void your waranty.
Sent from my Mosaic powered I896 using Tapatalk
BWolf56 said:
They don't keep track of what version the phone was on when it was sent. Simply use Odin3 one clck downloader and it will clear everything that would void your waranty.
Sent from my Mosaic powered I896 using Tapatalk
Click to expand...
Click to collapse
I didn't think so but wasn't sure.. thanks for clarifying
Nvm i went they didnt do anything wasted an hour of my life and then i called the warranty number and got a replacement on the way in 10 minutes
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bricked a phone using odin....what went wrong?

I'm not new to this sort of stuff either. I used odin one time on my phone with no issues what so ever. my wife just had to make a warranty claim on her phone and we just got the replacement, asked her if she wanted me to root and put cognition on and she said sure
Well it had stock 2.2 on it and it wouldn't install clockwork recovery. upon reading that it was the update causing the problem I figured id just use odin to take the phone back to 2.2. I used a brand new charge cable I've only had for 3 weeks and things started fine but eventually the screen went black and odins progress bar stopped moving... 15 mins went by and nothing was happening... so I knew it was messed up and I unplugged it...
And $125 later I have an ins replacement on the way. Understand that I've been doin this for six months and this is the first time I've ever had a problem... so what happened? major hit to my confidence here!
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Cor-master said:
I'm not new to this sort of stuff either. I used odin one time on my phone with no issues what so ever. my wife just had to make a warranty claim on her phone and we just got the replacement, asked her if she wanted me to root and put cognition on and she said sure
Well it had stock 2.2 on it and it wouldn't install clockwork recovery. upon reading that it was the update causing the problem I figured id just use odin to take the phone back to 2.2. I used a brand new charge cable I've only had for 3 weeks and things started fine but eventually the screen went black and odins progress bar stopped moving... 15 mins went by and nothing was happening... so I knew it was messed up and I unplugged it...
And $125 later I have an ins replacement on the way. Understand that I've been doin this for six months and this is the first time I've ever had a problem... so what happened? major hit to my confidence here!
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Your prob is due to the new phones that come with 2.2 don't always work with one click Odin. Should use the recovery work around for it instead
should of known....ugh... wish I would of known this yesterday I would of been $125 richer and minus one angry wife. What about my phone now? its runing cognition 4.4.2. In light of what's happened I'm thinking about going back to stock myself and staying there... Will odin work on my phone or is there another way?
Sent from my SAMSUNG-SGH-I897 using XDA App
you could use the Odin one click for JH6, that'll take you back to eclair and you can use the Kies mini to update to 2.2 KB1
or...
you could use full odin to flash the 2.3.3 basic theres a great TUT for it. let me grab some links...
the TUT; http://forum.xda-developers.com/show...&highlight=tut
the odin to Eclair: http://forum.xda-developers.com/showthread.php?t=731989&highlight=odin+one+click
if your going to choose the gingerbread path make sure you READ a lot.
And I wouldn't lose to much confidence over it. If you look at some of the "big shots" they usually have hard-bricked a captivate.
Thanks for the reply... yeah my confidence is bruised but its hard to turn back now. Just def don't ever wanna find myself in this situation ever again. I am interested in going to gingerbread, in fact very interested. I've started to look into it I'm gonna read more before I make the big jump.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks for the reply... yeah my confidence is bruised but its hard to turn back now. Just def don't ever wanna find myself in this situation ever again. I am interested in going to gingerbread, in fact very interested. I've started to look into it I'm gonna read more before I make the big jump.
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Click to expand...
Click to collapse
Good to know, just follow the tutorial to a T and you'll be all set
Sent from my captivate flying firefly!
Different versions of the captivate brick when you use the 1 click Odin. Use this:
http://forum.xda-developers.com/showthread.php?t=995143
Wow same thing happened to me aswell, it scares you for future flashes.
Sent from my SAMSUNG-SGH-I896 using XDA App
Next time, (hopefully there won't be a next time for you) you should first hit up samsung warranty first. If you have att, try them before samsung. I hard bricked my phone, sent it to samsung, they fixed it, no charge and sent it back. It took about 12 days, but it was FREE. Just an fyi.
Sent from my GT-I9000 using XDA App
Jeepin' Rock Climber said:
Different versions of the captivate brick when you use the 1 click Odin. Use this:
http://forum.xda-developers.com/showthread.php?t=995143
Click to expand...
Click to collapse
What happens if your running a gingerbread rom with updated bootloaders and you decide that you want to go back to froyo and elair. Is your only option odin one click to restore the bootloaders?, what if your captivate is one of those unlucky ones that like to brick with odin one click? Would you be stuck on gingerbread?
You can use 2.2 roms with gb bootloaders, they are backwards compatible. Just make sure there are no bootloaders in the rom you flash.
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Oh I see thanks.
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Wait so if i flashed gingerbread bootloaders and my phone is not compatible with odin one click, is there no way to get back onto froyo/eclair bootloaders? I understand that you can still flash froyo roms without bootloaders but you can always make a mistake and flash froyo bootladers bricking your phone.
You can use the regular JH6 flash back just not the one with the three button mod, this is because the three button mod replaces 1 out of 2 bootloaders and they won't match but the JH6 only replaces both (or none not sure) and they do match
Sent from my captivate piecing together mosaic!
What's the difference between jf6 and jh6?
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Check stuff from studacris on this forum. He's very knowledgeable and helpful. I saw somewhere where he wrote about using odin one click to flash stock with any build. You'll get a bootloop, or a soft brick, and then put in download and flash the jf6 secure with odin. That way you have boots and stock. Don't quote me on any of this. I'm going off memory and might have some of this wrong. Don't want anyone mad at me for the wrong info. Just read into his posts, before trying any of this. You'll definitely learn a lot.
Sent from my SAMSUNG-SGH-I897 using XDA App
This was what I was taking about.
studacris said:
sounds like you have a later build phone that doesnt like odin one click...thats all your gonna get out of it is a bootloop
get into download mode and use this package:http://forum.xda-developers.com/showthread.php?t=995143
if you go to gingerbread and want to revert back to stock bootloaders you will have to use one click, even though you will end up in a bootloop and then use the package i posted to get it up and running completly sotck.
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Click to collapse
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Sent from my SAMSUNG-SGH-I897 using XDA App

Urgent help needed please!!!

Hi all.
My wife hqs a I9003. She was running rooted stock 2.2.1 KB1FW on it. Everything was fine untill about 4 days ago. Thay's when without reason the whole Android system started to fail. Clock, Maps, Messaging, TW Launcher, etc all gave error and forced closed. She only had about 10 or 15 apps installed and all on phone memory. So I did a Factory Restore thinkg it would help but it was all still the same.
So I flashed KPE (all 4 files) and a new error started: after 1 or 2 after the factory restore on new FW, phone crashes and goes in to a boot loop (Samsung logo and intro screen). Once I manage to get back to Android, it's reset to factory settings (install wizzard). I've flashed KPH, KB1, KB3 etc and it's the same problem all the time. Was flashing the APBOOT file from KPE a mistake?? How can I fix this?? I don't have a backup and even if I did, I can enter download mode but not restore mode (Vol Up + Home + Power).
Please, I need help urgently
Thanks
Sent from my GT-I9000 using XDA App
Before this all started did she install some unknown kinda software/app from the market?
Also while flashing did you use Latona.pit file?
Sent from my GT-I9003 using Tapatalk
Nope. Thay's the weird thing. On mine, I'm constantly installing/deleting from the market, blackmarket and other sources and have no problems. All the apps she had, I installed myself and were all "safe".
As far as the pit file, I used it first joint with the other 4 files (like I did for my I9000) and after I used it on it's own. I've tried first the pit file, then the FW files, just the FW files and the pit + FW files with and without re-partition checked... I'm running out of ideas and getting desperate...
Sent from my GT-I9000 using XDA App
Sounds to me like the phone has developed a hardware fault.
Things do just up and die sometimes..
Could it be the battery??? She hasn't dropped or banged it at all. Mine had a slight swim.and is still perfect. If I flash it back to a European KB1, would the warranty still cover me??
Sent from my GT-I9000 using XDA App
Try to do the following:
Select only latona (.pit) and repartition in odin. Put the phone in download mode and flash.
Next reset all. Select pda, modem, csc file from XXKB3 firmware. Dont choose repartition and flash.
hope it works
Sent from my GT-I9003 using Tapatalk
Tell me teh method what you followed to flash? Like first, the pit file with re-partion,auto-reboot and F.reset time checked. And, then, the other 4 file of the SAME Fw with the auto-reset unchecked. Also, Did you click on the reset button after flashing the pit file?
Try to do the following:
Select only latona (.pit) and repartition in odin. Put the phone in download mode and flash.
Next reset all. Select pda, modem, csc file from XXKB3 firmware. Dont choose repartition and flash.
hope it works
Sent from my GT-I9003 using Tapatalk
Click to expand...
Click to collapse
Had done that before but just did it again. So far it has crashed once but didn't revert back to factory default this time and I now have the recovery mode again.
Tell me teh method what you followed to flash? Like first, the pit file with re-partion,auto-reboot and F.reset time checked. And, then, the other 4 file of the SAME Fw with the auto-reset unchecked. Also, Did you click on the reset button after flashing the pit file?
Click to expand...
Click to collapse
I've done it various ways as I explained in the first post. With and without re-partition, with and without the pit file, etc.
But I had a minor brainwave this morning after the first crash on XXKB3. The microSD she had in her phone was an 8GB she got with her old Xperia. It was used under Symbian and when I put it in her Galaxy, I think I had formatted it with the PC but not with the phone. Can't remember (she has it since May). In any case, she didn't have apps stored on the SD but she did have all wallpapers, photos, music, ringtones, etc. I've now removed the SD and see how it goes. Just thinking that maybe the SD is f****d and could be creating a shortcut or inestability with the phone... Worth a try as I'm all out of ideas.
Thatnks to everyone for the help you're providing me with this issue. I suppose it's weird that after flashing many different ROMs the problem persists and is still the same. If all else fails and I re-flash the XXKB1, do yo guys think Samsung will take responasability for the problem?? I have it unlocked with the app thats on the market, but AFAIK I have the EFS folder backup stored somewhere.
Well phone still switching off with the XXKB3 FW. It's only switching off now tho... No boot loop. And at least now I know it's not the SD at fault. I'll try re-flashing XXKB3 tomorrow as I only flashed it once today. Then I'll do a factory format and reset battery stats once I flash the CWM. If after that it's still the same, I gues I'll have to restore the EFS folder, flash the XXKB1 FW and send it off to Samsung and hope for the best... Unless anyone has any other idea I can try???
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i am not sure bout this but if you flash xxkph it shouldnt void varanty since its official rom? right o.o
xGiox said:
i am not sure bout this but if you flash xxkph it shouldnt void varanty since its official rom? right o.o
Click to expand...
Click to collapse
No. Anything that is done using Odin voids your warranty so when visiting service centre just flash to the firmware that your phone came out of the box then tell the service centre staff the phone just went crazy or anything like that just dont talk about Odin to them. And try this out.
1. Download an app called Rom manager from the market.
2. Make sure you are rooted.
3. Go into rom manager and hit fix permissions.
4. Reboot.
That should do it. Or else its the service centre.
Sent from my GT-I9003
crazbanditz said:
No. Anything that is done using Odin voids your warranty so when visiting service centre just flash to the firmware that your phone came out of the box then tell the service centre staff the phone just went crazy or anything like that just dont talk about Odin to them. And try this out.
1. Download an app called Rom manager from the market.
2. Make sure you are rooted.
3. Go into rom manager and hit fix permissions.
4. Reboot.
That should do it. Or else its the service centre.
Sent from my GT-I9003
Click to expand...
Click to collapse
i mean they wont know if he used kies or odin.
xGiox said:
i mean they wont know if he used kies or odin.
Click to expand...
Click to collapse
But if you dont come from russia which the csc says ser which is russia then they will know its definite you used Odin as there is no other ways you could get to a firmware of another region where you don't even come from using Kies unless you hacked Kies which also voids the warranty.
Sent from my GT-I9003
crazbanditz said:
But if you dont come from russia which the csc says ser which is russia then they will know its definite you used Odin as there is no other ways you could get to a firmware of another region where you don't even come from using Kies unless you hacked Kies which also voids the warranty.
Sent from my GT-I9003
Click to expand...
Click to collapse
LOL., you can say you travel to RUSSIAN..
madi3d8 said:
LOL., you can say you travel to RUSSIAN..
Click to expand...
Click to collapse
Then the warranty will be voided didnt you see they said warranty will be voided if not bought within the country or something like that.??
Sent from my GT-I9003
That is complex! In, India, You just go into the service center and tell him your problem! He will check the FW version and tell that you void warranty. Just SHOUT at him and tell him you are a developer ..VOILA! He will service it! He will take a hell lot of time for a small problem though!
And if I'm willing to pay for the repair?? Or maybe load a europe CSC file on it... Had a bit of a bright idea today: switch batteries. She's using my I9000's battery at the moment. Let's see if it doesn't turn off. My I9000 fell yesterday, had a rubber cover on it so the bang wasn't bad BUT my loud speaker has blown out seems easy enough to replace and I do laptop repairs so shouldn't be too much hastle to sort it myself. But so much for the Galaxy S being the iPhone 4 killer... Sem to be quite delicate phones...
Bit of off topic: anyone know anything about the Galaxy S 3??? If and when it's coming out and some type of details.. Galaxy S 2 was a big failure with more problems than the one I have according to what I've read on the internet...
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DigiRay said:
And if I'm willing to pay for the repair?? Or maybe load a europe CSC file on it... Had a bit of a bright idea today: switch batteries. She's using my I9000's battery at the moment. Let's see if it doesn't turn off. My I9000 fell yesterday, had a rubber cover on it so the bang wasn't bad BUT my loud speaker has blown out seems easy enough to replace and I do laptop repairs so shouldn't be too much hastle to sort it myself. But so much for the Galaxy S being the iPhone 4 killer... Sem to be quite delicate phones...
Bit of off topic: anyone know anything about the Galaxy S 3??? If and when it's coming out and some type of details.. Galaxy S 2 was a big failure with more problems than the one I have according to what I've read on the internet...
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
1) Galaxy S3 will be launched once Nexus Prime is out (also being made out by Samsung)
2) Nexus Prime will be released some time in October so S3 will probably be released late October or sometime in November (more or less - to compete with iPhone5)
3) Galaxy S2 is one of the hottest selling item in the WORLD right now - i guess you have read some biased reports about its performance issues.
Just thought I'd give you all a quick update on what's happened with my wife's I9003.
After trying everything possible to fix it via flashing, the whole internal memory collapsed. It wasn't even able to finish installing the last firmware I flashed on it.
I took it to the shop, told them what happened and the sent it off to the technical repair service. That was on the 5th of this month.
Got it back today fully working!!!
They changed the main board as a faulty part, so even though it was unlocked with no EFS backup and was flashed numerous times, the guarantee took care of the repair
Tomorrow I'll root it and install ROM Manager and do a backup of the firmware before I flash it to Gingerbread, as they've returned it with Froyo and carrier boot screen. And this time I'll keep a backup of the EFS folder too LOL
I wonder is there anyway to force a main board to break via software, would be interesting for those that have voided their warranty by unlocking or flashing, if the board is broke, any changes become untraceable.
While I'm here, just a quick question: When I do the backup via ROM Manager, will it backup only the PHONE part of the firmware or will the MODEM & CSC be included too?? If it's only the PHONE file, how can I backup the others???
Thanks to all of you that responded to my original post and tried to help me with the phone.
Sent from my GT-I9000 using XDA App

Back to stock for warranty

Hello users,
I just let my phone fall on the ground and the result is that the whole screen is broken.
Now i need to get back to stock and unrooted because I want to use my insurance to let them fix it.
Can anyone pass me a link or a guide on how to get back to an unrooted stock?
Thanks!
Sent from my Optimus 2X using xda app-developers app
Already found the back to stock rom flashing with cwm.
Can anyone help me finding the unroot?
Sent from my Optimus 2X using xda app-developers app
SuperOneClick which I used to root my phone also has a "Unroot" button that worked for me when returning it for replacement.
I also formatted each and every partition before reflashing the stock ROM. And after that also did the Android standard factory reset.
Just to be sure all my private data was gone.
A non-standard baseband may also be suspicious.
You can check with this link what kind of stock ROM would be installed for your IMEI:
http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=12345
Just replace 12345 with your phone's IMEI number.

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