Nexus - repair centre HTC - Nexus One Q&A, Help & Troubleshooting

Hi,
I'm going to sent my Nexus one to the HTC repair centre, because he's been having this annoying random reboots.
My nexus has an unlocked bootloader, with a rooted custom rom. Is this going to be a problem for HTC? I mean, did I lost my warranty?
Because the problem is a hardware problem (I guess), so it has nothing to do with the custom rom...
Is there any possibility to lock the bootloader again and make the device look like how it looked when I bought it?
Thanks in advance!

are you sure this is a hardware problem? these kind of reboots are not uncommon with custom roms, have you tried chaing roms or kernels and seeing if that fixed it?

guybanda said:
are you sure this is a hardware problem? these kind of reboots are not uncommon with custom roms, have you tried chaing roms or kernels and seeing if that fixed it?
Click to expand...
Click to collapse
I've changed the kernels a few times. An I had the reboots on CM7 and on Miui.
Those roms are pretty stable I guess? And I haven't heard others complaining about reboots.
the reboots occur really randomly. Sometimes after a phone call, sometimes while browsing, sometimes while taking a picture. Sometimes I take my phone out of my pocket and it has rebooted, so I have to type in the PIN-code...
I tried factory reset and a clean install, with/without a2sd. with stock kernel, or with another kernel...
I don't know what to do anymore

After you flash any of these ROMs do your restore via titanium backup or similar because it happened to me once that every time I tried to open angry birds (weather it was normal seasons or beta) it would try to start then it would crash and it was no in the market and every time I would go to download it the phone would start the download then right before the install (when it hit 100%) it would go back to the cyanogen mod boot logo (I was running cyanogen obviously) so maybe it is something in your data that is screwing up and it keeps getting restored with titanium.

When you say a clean install, does this include MANUALLY wiping the /system partition?
Anyway, to your original question, unlocking your phone does void the warranty, that being said, HTC is usually good about replacing phones when it is a true hardware defect and keeping it as a warrantied repair. Most likely, when you get your phone back (if they don't replace it with a new one), it will be locked again with the stock OS on it.
But, your warranty is void, so HTC does not have any legal requirement to fix it under warranty. I am just telling you what I have noticed from other people's experiences.

bassmadrigal said:
When you say a clean install, does this include MANUALLY wiping the /system partition?
Anyway, to your original question, unlocking your phone does void the warranty, that being said, HTC is usually good about replacing phones when it is a true hardware defect and keeping it as a warrantied repair. Most likely, when you get your phone back (if they don't replace it with a new one), it will be locked again with the stock OS on it.
But, your warranty is void, so HTC does not have any legal requirement to fix it under warranty. I am just telling you what I have noticed from other people's experiences.
Click to expand...
Click to collapse
Yes, I manually wipe everything.
Ok, thanks for the answer.
Since the warranty is void, does it still matter with which rom I give them the phone?
If they see a non-rooted stock rom, maybe they won't think the problem is caused by a custom rom?

Probably not. For any hardware problem, I'd bet the first thing they are going to do is flash a completely stock ROM to verify it isn't some software bug.
It is just easier than trying to troubleshoot. I don't even know how many of them would turn it on and let the phone boot up as that takes away a lot of time depending on how many phones they service in a day.

Hi!
I have the same problem and I could assure you guys that's a Hardware issue!!!
Probably the same as the HTC Desire!
From my personal experience I've sent my Nexus One 2 times and the assistance resend it to me simply reinstalling Froyo 2.2! I've sent the phone another time and, actually, I already have to do it back!
So, my Nexus is away since 2 months, counting all the 3 times!
I hope this time HTC have completely repaired my device. But still waiting for it...
NOTE:
I have an unlocked bootloader too, and you know that there's no way (actually) to re-lock the bootloader.
So the only thing that I do, before send the device to assistance, was to install the original Rom (Froyo or Gingerbread doesn't matter) and the original Recovery!
Obviously you must Wipe ALL (cache, partition, etc), to not encounter some kind of error's.
For the unlocked bootloader question, I don't think HTC void the warranty, because the Nexus One IS a Developer's Phone!!!
So it might be OPEN!
I'll post back later when I have my Nexus back with me.
Sincerely,
Matthew

Iperzampem0 said:
Hi!
For the unlocked bootloader question, I don't think HTC void the warranty, because the Nexus One IS a Developer's Phone!!!
So it might be OPEN!
Click to expand...
Click to collapse
While it is a developer phone, when you go to unlock the recovery, it does state that it voids your warranty. But I think HTC is decent enough to realize when it is a hardware issue that they are willing to still honor their warranty. I know a lot of people who got their power button repaired with unlocked bootloaders, because HTC knows it is a valid defect. BUT... they are not required to honor the warranty as it is void the minute you unlock your phone.

Where can I find the stock recovery?
I'm afraid this is also going to happen with my nexus, that they send him back, but the problem is still there. I'va read it happens to al lot of people :S
It's not even sure they can reproduce the problem. It's not like the phone is rebooting every 5 minutes...
about the reboots:
I've read a alot about it on the forums. And it seems that lots of android devices have this problem. Does anyone knows what might cause these reboots?
Maybe it has something to do with heat, which damages the motherboard?

den_breacker said:
Where can I find the stock recovery?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=709340
Does your warranty center not support the advanced exchange? In the US, you can have them send you a new phone (while holding $520 of yours in reserve)... once you get the new phone, you send the old one back and they release your funds.
If you are that worried about it, I suppose you could just brick your phone yourself by screwing up a radio flash. That will prevent the phone from even booting, but I wouldn't/couldn't ever recommend doing this.

Tomorrow HTC is coming to pick my phone up
Hopefully they can fix the problem.
I've put the 2.3.4 OTA rom on the phone
Thanks for all the advice!

Related

Hard Bricked Galaxy Note GT-N7000 - Possible Fix?

Hello!
During flashing leaked kernel my phone was on soft brick, I wiped cache partition and data in CWM. This was the end of my beloved Note, it is 100% dead and none of the possible fixes posted works so far.
I have heard there is a possible fix by re partitioning and connection the phone in Linux environment, this way the computer reads the phone and can be fixed by repartitioning and could get into download mode. Please let me know if anybody confirms this.
Alternatively, what is the next step. My phone is still under warranty but I am scared if Samsung would find out the history of rooting or as my Phone is 100% dead they would not be able to find out, confused.......
If the motherboard needs to be replaced, how much would it cost, where should I take and most important if my phone recovers can I still play around with custom ROMs?
Look forward to suggestions bring my phone live as I purchased it on loan and it brings immense pain to pay emi for a dead phone.
Regards,
AK
Even it bricked by emmc bug, there shud be download mode still available
-First try to get other charged battery (or charge yours) and try to put in download mode, and look to Lt upper corner what is your flash score. If it is zero, simply reclain warranty.
-Otherwise try this
http://forum.xda-developers.com/showthread.php?p=26285877
dr.ketan said:
Even it bricked by emmc bug, there shud be download mode still available
-First try to get other charged battery (or charge yours) and try to put in download mode, and look to Lt upper corner what is your flash score. If it is zero, simply reclain warranty.
-Otherwise try this
http://forum.xda-developers.com/showthread.php?p=26285877
Click to expand...
Click to collapse
Thanks. I tried using charged batteries but still does not get into Download Mode also after reading somewhere I tried to connect using Odin assuming screen would be black but Odin detects. Even this did not work
So, no way of getting DM or looking at binary count.
Regards.
AK
Your phone is under warranty yet you are asking for costs? Those "recovery" method will give you a "crippled" device in terms of mem capacity.
So go and claim warranty. They wont know anything since your phone is totally dead anyway.
Sent from my GT-N7000 using xda app-developers app
praetorius said:
Your phone is under warranty yet you are asking for costs? Those "recovery" method will give you a "crippled" device in terms of mem capacity.
So go and claim warranty. They wont know anything since your phone is totally dead anyway.
Sent from my GT-N7000 using xda app-developers app
Click to expand...
Click to collapse
Hey, I just cam back from SS service. they said it could be a motherboard issue and they are replacing the motherboard.
Does that mean they would install the Stock Rom from fresh, I am sure yes.
Waiting for my recovered phone and educating myself to safely play around with custom ROMs.
One last question, which is the best stable custom ROM available for Galaxy Note, in terms of UI and better battery life?
Many Thanks.
AK
avinay4you said:
Hey, I just cam back from SS service. they said it could be a motherboard issue and they are replacing the motherboard.
Does that mean they would install the Stock Rom from fresh, I am sure yes.
Waiting for my recovered phone and educating myself to safely play around with custom ROMs.
One last question, which is the best stable custom ROM available for Galaxy Note, in terms of UI and better battery life?
Many Thanks.
AK
Click to expand...
Click to collapse
Congrats on the replacement;
Custom ROM's are kind of personal preference, Best bet is to do your research now while you wait and you can decide for yourself which features you like / want / need in a ROM..
Suggestions to check would be ParanoidAndroid / CleaNote from my point of view, I've tried both but still run Stock ICS with custom Kernel.. Suits my needs...
while gaming, my phone suddenly hang and i decide to restart the device itself. upon booting, i am stuck at the "samsung" logo. I have tried flashing stock rom and kernel but to no avail. i can still go into download mode and recovery mode. Anybody know whats gone wrong?
And if i send for waranty, it is a one to one exchanged?
driftkids said:
while gaming, my phone suddenly hang and i decide to restart the device itself. upon booting, i am stuck at the "samsung" logo. I have tried flashing stock rom and kernel but to no avail. i can still go into download mode and recovery mode. Anybody know whats gone wrong?
And if i send for waranty, it is a one to one exchanged?
Click to expand...
Click to collapse
what is the current rom on your phone? have you tried going to recovery and wiping dalvik cache? still same thing? If it is, worst case you can try (since both Recovery and Download works still) is to wipe data in recovery and restart your phone again(Don't try doing this if your using an infected kernel and/or in ICS Rom)
Going back,
You have a soft bricked phone.. Why would you exchange it for warranty? you can easily fix your issue without returning it to Samsung.
letters_to_cleo said:
what is the current rom on your phone? have you tried going to recovery and wiping dalvik cache? still same thing? If it is, worst case you can try (since both Recovery and Download works still) is to wipe data in recovery and restart your phone again(Don't try doing this if your using an infected kernel and/or in ICS Rom)
Going back,
You have a soft bricked phone.. Why would you exchange it for warranty? you can easily fix your issue without returning it to Samsung.
Click to expand...
Click to collapse
i am currently using stock ics 4.0.4 with GL NOTECORE kernel. i have tried wipe dalvik cache but still didnt solve it. i will try wipe date later. thanks
ya, format data does solved it. i am wondering whether will soft brick cause any damage to the hardware?
help
hello
Same problem...pls HELP !!!
I tried to install a custom rom and then the horror began. I can't turn it on geto to download or recovery mode.. I sent it to service because I still have a warranty but I don't know will they see the history of installed roms. The man I talked to said to me that they can do it but I read a comment that it is impossible to see so I got a hope. They also told me that it could be about motherboard and that they will do everything they can to save it. I am really afraid of losing my Note. I hope you guys will help me and tell me sth good.. I am also interested is it possible to fix it with usb jig. ?
thanks, my regards..
Already it's with samsung. If they cant do anything to revive, its a motherboard replacement.
Sent from my GT-N7000 using xda app-developers app
ive been trying to get my note n7000 fixed now way to get it to work jtag just doesn't work boot loader wont go in the phone at all new phone it is
nedzad95 said:
I tried to install a custom rom and then the horror began. I can't turn it on geto to download or recovery mode.. I sent it to service because I still have a warranty but I don't know will they see the history of installed roms. The man I talked to said to me that they can do it but I read a comment that it is impossible to see so I got a hope. They also told me that it could be about motherboard and that they will do everything they can to save it. I am really afraid of losing my Note. I hope you guys will help me and tell me sth good.. I am also interested is it possible to fix it with usb jig. ?
thanks, my regards..
Click to expand...
Click to collapse
Don't worry, if it is with samsung alrd. They'll sure give you replacement of the motherboard if they can't do anything to your existing one. This is considered as the "manufacturing fault", and therefore, they must be able to replace it.
1st few batches, N7000 came out under gingerbread 2.3.6 technology, and it worked very well without the eMMC brick bug. It is happened only when they upgrade to ICS, with their own stock kernel, which triggered the brick bug.
So long as they are delaying the fix for their own stock kernel with the eMMC brick bug removed, I think samsung is still liable to give replacement to user, no matter what you did to your device. As long as it is eMMC brick bug, and you have your warranty.
Why ?
very simple... Even most of the samsung sales person on their respective outlets, they know a lil bit or perhaps don't know at all about this bug. Unless the sales person is those who likes to play with handphone like most of us here.
And if they do know... they won't tell you as well about this bug. Otherwise, will you buy it ? :fingers-crossed:
So as a consumer, we have the right to be replaced if the bug has been triggered due to factory reset / wipe of data, since no one told us about this. **peace**.
Really do hope you get your replacement once they call you to take your phone.
Good Luck !
Sent from the corner of this rounded earth.
antique_sonic said:
Don't worry, if it is with samsung alrd. They'll sure give you replacement of the motherboard if they can't do anything to your existing one. This is considered as the "manufacturing fault", and therefore, they must be able to replace it.
1st few batches, N7000 came out under gingerbread 2.3.6 technology, and it worked very well without the eMMC brick bug. It is happened only when they upgrade to ICS, with their own stock kernel, which triggered the brick bug.
So long as they are delaying the fix for their own stock kernel with the eMMC brick bug removed, I think samsung is still liable to give replacement to user, no matter what you did to your device. As long as it is eMMC brick bug, and you have your warranty.
Why ?
very simple... Even most of the samsung sales person on their respective outlets, they know a lil bit or perhaps don't know at all about this bug. Unless the sales person is those who likes to play with handphone like most of us here.
And if they do know... they won't tell you as well about this bug. Otherwise, will you buy it ? :fingers-crossed:
So as a consumer, we have the right to be replaced if the bug has been triggered due to factory reset / wipe of data, since no one told us about this. **peace**.
Really do hope you get your replacement once they call you to take your phone.
Good Luck !
Sent from the corner of this rounded earth.
Click to expand...
Click to collapse
Thanks man.. you really encouraged me.. So they should give me a replacement.. I am still worried because the man that I talked to told that this kind of problem where I installed a bad rom is not under warranty so that is what scares me the most..
thanks for help...
Just to say:
Galaxy Note GT-N7000, ICS 4.0.4
regards...
driftkids said:
while gaming, my phone suddenly hang and i decide to restart the device itself. upon booting, i am stuck at the "samsung" logo. I have tried flashing stock rom and kernel but to no avail. i can still go into download mode and recovery mode. Anybody know whats gone wrong?
And if i send for waranty, it is a one to one exchanged?
Click to expand...
Click to collapse
seems to be peculiar issue.. they should exchange for sure.. Sorry, I don't have much idea on this..
i'm very impatient..
Hey guys,
I just want to inform you that my Note is at service for 3-4 days... I am contacting them every day and they say it's not done yet.. So I hope it means that they're working on it... I will write if something new happens..
My Regards, Nedzad
Hey
I contaced service and they told they couldn't do anything yet.. Repairman told me that they will get a new JTAG repair box in 20 days and then they will fix it for free.. I think it is a good news
gr8

[Q] Phone only charges when turned off

Hello,
I was using Cyanogenmod 11 and suddenly (possibly after an update) my phone wouldn't charge anymore. I tried many different scenarios and it turns out that the phone only charged when my phone was either off or just booted and the screen not locked yet. From the second I locked my screen, my phone would stop charging.
Naturally, I assumed that this was a problem with the last CM update, so I flashed a new ROM (SkyDragon GPE). And now, it charges only when turned my phone is turned off. Very weird.
Is anyone familiar with this problem? Do I need to return it to the store? And if so, is it best to return to stock ROM etc before returning it?
IanWinz said:
Hello,
I was using Cyanogenmod 11 and suddenly (possibly after an update) my phone wouldn't charge anymore. I tried many different scenarios and it turns out that the phone only charged when my phone was either off or just booted and the screen not locked yet. From the second I locked my screen, my phone would stop charging.
Naturally, I assumed that this was a problem with the last CM update, so I flashed a new ROM (SkyDragon GPE). And now, it charges only when turned my phone is turned off. Very weird.
Is anyone familiar with this problem? Do I need to return it to the store? And if so, is it best to return to stock ROM etc before returning it?
Click to expand...
Click to collapse
Do not return it! I am not entirely sure wheter the Recovery is responsible for charging or not.
If you don't fear losing all your data or if you've already backed them up, do a full RUU. This works that way:
http://forum.xda-developers.com/showthread.php?t=2632736 and go to this section : "You want to have stock software again? No Problem" it is the last one before the first post ends.
This will get you to stock bootloader, recovery and OS. But pay attention you need a Win7 PC!
This way we can test wheter the issue also exists with stock software. if yes -> returning to the seller is an option. But for now you shouldn't do that.
LibertyMarine said:
Do not return it! I am not entirely sure wheter the Recovery is responsible for charging or not.
If you don't fear losing all your data or if you've already backed them up, do a full RUU. This works that way:
http://forum.xda-developers.com/showthread.php?t=2632736 and go to this section : "You want to have stock software again? No Problem" it is the last one before the first post ends.
This will get you to stock bootloader, recovery and OS. But pay attention you need a Win7 PC!
This way we can test wheter the issue also exists with stock software. if yes -> returning to the seller is an option. But for now you shouldn't do that.
Click to expand...
Click to collapse
Thanks for your reply LibertyMarine,
I'm afraid I already returned my phone. I couldn't even do anything with my phone anymore: the battery was dead and there was no way to charge it.
IanWinz said:
Thanks for your reply LibertyMarine,
I'm afraid I already returned my phone. I couldn't even do anything with my phone anymore: the battery was dead and there was no way to charge it.
Click to expand...
Click to collapse
That's ok. If the battery was really dead and you can't turn it on again, then the chances that the repairteam from HTC won't be able to turn it on again either are high. So if you get lucky they make the decision that replacing the device is cheaper than repairing it and in that case they may not find out that it has been rooted.
Otherwise they may charge your for having to replace your motherboard as it's against HTCs policy to send back an altered motherboard. Just hope they don't find it out.
Good luck!

Constant Rebooting

First off, I apoligize if this has been mentioned before. I did do a search and looked at a few pages to find that this hasn't really been brought up much. Or at least not often or recently.
I have a M8 now, but I gave my old M7 to my dad whos been attempting to use it (and enjoyed it while it worked fine.) But now the phone will reboot itself almost every 10 minutes no matter what I do.
I have
- Unlocked the Bootloader
- Relocked Bootloader and ran an RUU
- Unlocked Bootloader and Installed Custom Rom (AHRD)
all of which have not fixed the constant reboot problem. I was wondering, could the issue involve the firmware of the phone? Or is it a hardware defect.
When I gave my dad the phone he had to take it to best buy to replace, assuming they gave him a refurb I am curious whether or not that could be an issue of a loose part as well.
I have not tried to install a nonsense ROM.
.Ryker said:
First off, I apoligize if this has been mentioned before. I did do a search and looked at a few pages to find that this hasn't really been brought up much. Or at least not often or recently.
I have a M8 now, but I gave my old M7 to my dad whos been attempting to use it (and enjoyed it while it worked fine.) But now the phone will reboot itself almost every 10 minutes no matter what I do.
I have
- Unlocked the Bootloader
- Relocked Bootloader and ran an RUU
- Unlocked Bootloader and Installed Custom Rom (AHRD)
all of which have not fixed the constant reboot problem. I was wondering, could the issue involve the firmware of the phone? Or is it a hardware defect.
When I gave my dad the phone he had to take it to best buy to replace, assuming they gave him a refurb I am curious whether or not that could be an issue of a loose part as well.
I have not tried to install a nonsense ROM.
Click to expand...
Click to collapse
it's a hardware problem return it to Best Buy again
clsA said:
it's a hardware problem return it to Best Buy again
Click to expand...
Click to collapse
Thank you, will do.

[Q] Bricked L90

dear, sorry the English, but I need a help from you.
I made the installation of IMG extracted the KDZ and did flash the recovery, however, now my machine not the sign of life, the computer does not detect the device, the device does not turn on, not of any sign of life. already tried in various corners anything to help me have some solution. I did the procedure based on the stock rom flash D405 with img extracted files. After that the only active device the display if I put to load without the battery, which displays the battery with a question mark. The device does not enter download mode, does not go into recovery, does not display anything, as if completely dead. Does anyone have aware and know any solution to the problem? Note: I've tried the LG flahs tools, it does not detect the device.
You have probably the worst case of them all. I suggest you to take your phone to warranty and see if they can replace it (because there probably isn't any way to fix it). If your warranty is void, then, I'm afraid, you will have to get a new device. I have had this issue myself, and it was solved only by replacing whole internals of the phone. Good thing that I still had my warranty, so it didn't cost anything. Good luck.
linasj said:
You have probably the worst case of them all. I suggest you to take your phone to warranty and see if they can replace it (because there probably isn't any way to fix it). If your warranty is void, then, I'm afraid, you will have to get a new device. I have had this issue myself, and it was solved only by replacing whole internals of the phone. Good thing that I still had my warranty, so it didn't cost anything. Good luck.
Click to expand...
Click to collapse
but this happened to you because of flash ROMS? How long on average it took for you to get the unit back?
wmosquini said:
but this happened to you because of flash ROMS? How long on average it took for you to get the unit back?
Click to expand...
Click to collapse
Yes. I tried to flash a ROM (which requires an unlocked bootloader), but for some reason the bootloader wasn't actually unlocked, and flashing a ROM caused the device to be bricked. This is probably what you would call a hard-brick.
In my case, replacement took a little more than a week. But this could differ from country to country.
linasj said:
Yes. I tried to flash a ROM (which requires an unlocked bootloader), but for some reason the bootloader wasn't actually unlocked, and flashing a ROM caused the device to be bricked. This is probably what you would call a hard-brick.
In my case, replacement took a little more than a week. But this could differ from country to country.
Click to expand...
Click to collapse
But in time to take the assistance, you said what about it? The unit stopped working alone?
wmosquini said:
But in time to take the assistance, you said what about it? The unit stopped working alone?
Click to expand...
Click to collapse
Exactly. Since the device cannot be turned on, I don't think they have any way of checking if it was rooted or tampered with in any way. So your best bet is to just play dumb and tell them your phone doesn't boot up. That helped me to get it fixed for free.
linasj said:
Exactly. Since the device cannot be turned on, I don't think they have any way of checking if it was rooted or tampered with in any way. So your best bet is to just play dumb and tell them your phone doesn't boot up. That helped me to get it fixed for free.
Click to expand...
Click to collapse
Legal, tomorrow I will even take the guarantee to solve as fast as possible. Really the device not the sign of life at all. I will inform you that the device was carrying at night and just when I catch him in the morning, he was like that.
Thank you for your help. : D
My first L90 didn't have a functional GPS, was brand new (1 week), problem was I rooted in the first day
Factory reset, hid superuser app, got a new l90
Gud luck
bacitoto said:
My first L90 didn't have a functional GPS, was brand new (1 week), problem was I rooted in the first day
Factory reset, hid superuser app, got a new l90
Gud luck
Click to expand...
Click to collapse
hard reset does not remove all traces of root. There is RCT checking. u can be sure that have no traces of root when RCT was reset. On kit kat we have chance to reset it without reflashing. But on 5.0 only reflash
---------- Post added at 11:17 ---------- Previous post was at 11:11 ----------
wmosquini said:
dear, sorry the English, but I need a help from you.
I made the installation of IMG extracted the KDZ and did flash the recovery, however, now my machine not the sign of life, the computer does not detect the device, the device does not turn on, not of any sign of life. already tried in various corners anything to help me have some solution. I did the procedure based on the stock rom flash D405 with img extracted files. After that the only active device the display if I put to load without the battery, which displays the battery with a question mark. The device does not enter download mode, does not go into recovery, does not display anything, as if completely dead. Does anyone have aware and know any solution to the problem? Note: I've tried the LG flahs tools, it does not detect the device.
Click to expand...
Click to collapse
Did u flash it from 5.0 or 4.4? This problem may have solve without service center. But if u have warranty, it must not worry u.
@linasj
Hello, I just want to know that while booting, did your phone show the message "Secure booting error"?
I am getting this message at the LG logo and then device just shuts off.
No, I don't think I ever got this message.
Sent from my LG-D405N using XDA Free mobile app.
pick.orion said:
@linasj
Hello, I just want to know that while booting, did your phone show the message "Secure booting error"?
I am getting this message at the LG logo and then device just shuts off.
Click to expand...
Click to collapse
In my case, the device did not care and neither carried, gave no sign of life. I sent him for assistance in less than one week they made the repair by warranty.

HTC One M7 access to bootloader but can't select Fastboot.

Okay, so my brothers phone for whatever reason today decided to just die on him. (Battery still there etc) When attempting to boot the device I get the HTC logo screen and then it just goes black. However, I can access the bootloader. But this in itself for some reason entails another issue. Pressing power to select something causes the bootloader to freeze entirely. As far as I can tell at least. The device is completely stock. Obviously the best case scenario would be to unlock the bootloader flash TWRP and try to see if a ROM could fix the issue. Wondering if anyone has any advice on how I can first of all... Get the device into fastboot USB mode?
ollie1132 said:
Okay, so my brothers phone for whatever reason today decided to just die on him. (Battery still there etc) When attempting to boot the device I get the HTC logo screen and then it just goes black. However, I can access the bootloader. But this in itself for some reason entails another issue. Pressing power to select something causes the bootloader to freeze entirely. As far as I can tell at least. The device is completely stock. Obviously the best case scenario would be to unlock the bootloader flash TWRP and try to see if a ROM could fix the issue. Wondering if anyone has any advice on how I can first of all... Get the device into fastboot USB mode?
Click to expand...
Click to collapse
Bootloader crashing is normally a sign of something seriously wrong. Normally hardware related. i.e damaged Emmc chip.
Unfortunately to flash anything at this point will require a stable bootloader. Without out that your pretty much screwed I'm afraid. A long shot but if it's still covered by warranty that would be your best bet.
Sent from my HTC One M9 using Tapatalk
Danny201281 said:
Bootloader crashing is normally a sign of something seriously wrong. Normally hardware related. i.e damaged Emmc chip.
Unfortunately to flash anything at this point will require a stable bootloader. Without out that your pretty much screwed I'm afraid. A long shot but if it's still covered by warranty that would be your best bet.
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Unfortunately it is not. But I have called it quits on attempting to resolve the issue!

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