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Hi,
I'm going to sent my Nexus one to the HTC repair centre, because he's been having this annoying random reboots.
My nexus has an unlocked bootloader, with a rooted custom rom. Is this going to be a problem for HTC? I mean, did I lost my warranty?
Because the problem is a hardware problem (I guess), so it has nothing to do with the custom rom...
Is there any possibility to lock the bootloader again and make the device look like how it looked when I bought it?
Thanks in advance!
are you sure this is a hardware problem? these kind of reboots are not uncommon with custom roms, have you tried chaing roms or kernels and seeing if that fixed it?
guybanda said:
are you sure this is a hardware problem? these kind of reboots are not uncommon with custom roms, have you tried chaing roms or kernels and seeing if that fixed it?
Click to expand...
Click to collapse
I've changed the kernels a few times. An I had the reboots on CM7 and on Miui.
Those roms are pretty stable I guess? And I haven't heard others complaining about reboots.
the reboots occur really randomly. Sometimes after a phone call, sometimes while browsing, sometimes while taking a picture. Sometimes I take my phone out of my pocket and it has rebooted, so I have to type in the PIN-code...
I tried factory reset and a clean install, with/without a2sd. with stock kernel, or with another kernel...
I don't know what to do anymore
After you flash any of these ROMs do your restore via titanium backup or similar because it happened to me once that every time I tried to open angry birds (weather it was normal seasons or beta) it would try to start then it would crash and it was no in the market and every time I would go to download it the phone would start the download then right before the install (when it hit 100%) it would go back to the cyanogen mod boot logo (I was running cyanogen obviously) so maybe it is something in your data that is screwing up and it keeps getting restored with titanium.
When you say a clean install, does this include MANUALLY wiping the /system partition?
Anyway, to your original question, unlocking your phone does void the warranty, that being said, HTC is usually good about replacing phones when it is a true hardware defect and keeping it as a warrantied repair. Most likely, when you get your phone back (if they don't replace it with a new one), it will be locked again with the stock OS on it.
But, your warranty is void, so HTC does not have any legal requirement to fix it under warranty. I am just telling you what I have noticed from other people's experiences.
bassmadrigal said:
When you say a clean install, does this include MANUALLY wiping the /system partition?
Anyway, to your original question, unlocking your phone does void the warranty, that being said, HTC is usually good about replacing phones when it is a true hardware defect and keeping it as a warrantied repair. Most likely, when you get your phone back (if they don't replace it with a new one), it will be locked again with the stock OS on it.
But, your warranty is void, so HTC does not have any legal requirement to fix it under warranty. I am just telling you what I have noticed from other people's experiences.
Click to expand...
Click to collapse
Yes, I manually wipe everything.
Ok, thanks for the answer.
Since the warranty is void, does it still matter with which rom I give them the phone?
If they see a non-rooted stock rom, maybe they won't think the problem is caused by a custom rom?
Probably not. For any hardware problem, I'd bet the first thing they are going to do is flash a completely stock ROM to verify it isn't some software bug.
It is just easier than trying to troubleshoot. I don't even know how many of them would turn it on and let the phone boot up as that takes away a lot of time depending on how many phones they service in a day.
Hi!
I have the same problem and I could assure you guys that's a Hardware issue!!!
Probably the same as the HTC Desire!
From my personal experience I've sent my Nexus One 2 times and the assistance resend it to me simply reinstalling Froyo 2.2! I've sent the phone another time and, actually, I already have to do it back!
So, my Nexus is away since 2 months, counting all the 3 times!
I hope this time HTC have completely repaired my device. But still waiting for it...
NOTE:
I have an unlocked bootloader too, and you know that there's no way (actually) to re-lock the bootloader.
So the only thing that I do, before send the device to assistance, was to install the original Rom (Froyo or Gingerbread doesn't matter) and the original Recovery!
Obviously you must Wipe ALL (cache, partition, etc), to not encounter some kind of error's.
For the unlocked bootloader question, I don't think HTC void the warranty, because the Nexus One IS a Developer's Phone!!!
So it might be OPEN!
I'll post back later when I have my Nexus back with me.
Sincerely,
Matthew
Iperzampem0 said:
Hi!
For the unlocked bootloader question, I don't think HTC void the warranty, because the Nexus One IS a Developer's Phone!!!
So it might be OPEN!
Click to expand...
Click to collapse
While it is a developer phone, when you go to unlock the recovery, it does state that it voids your warranty. But I think HTC is decent enough to realize when it is a hardware issue that they are willing to still honor their warranty. I know a lot of people who got their power button repaired with unlocked bootloaders, because HTC knows it is a valid defect. BUT... they are not required to honor the warranty as it is void the minute you unlock your phone.
Where can I find the stock recovery?
I'm afraid this is also going to happen with my nexus, that they send him back, but the problem is still there. I'va read it happens to al lot of people :S
It's not even sure they can reproduce the problem. It's not like the phone is rebooting every 5 minutes...
about the reboots:
I've read a alot about it on the forums. And it seems that lots of android devices have this problem. Does anyone knows what might cause these reboots?
Maybe it has something to do with heat, which damages the motherboard?
den_breacker said:
Where can I find the stock recovery?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=709340
Does your warranty center not support the advanced exchange? In the US, you can have them send you a new phone (while holding $520 of yours in reserve)... once you get the new phone, you send the old one back and they release your funds.
If you are that worried about it, I suppose you could just brick your phone yourself by screwing up a radio flash. That will prevent the phone from even booting, but I wouldn't/couldn't ever recommend doing this.
Tomorrow HTC is coming to pick my phone up
Hopefully they can fix the problem.
I've put the 2.3.4 OTA rom on the phone
Thanks for all the advice!
A friend of mine tried to root his white tmobile g1 and im not sure what he did to it. heres what im working with.
press power button goes to g1 screen and then to the factory android recovery (e2)
can wipe, factory reset and can select install update.zip
the phone wont take any update i throw at it and ive tried like 7-8 i have found here on xda. I have no idea what phone was on previously.
I CANNOT access the bootloader no matter what i do. i even went as far as to dissasemble the phone and replace the buttons (thought home might be sticking), anyone have any ideas on how i can possibly ressurect this?
without bootloader access i cant flash to downgrade. Im at a loss here and really hate getting outsmarted by a phone. I dont think its a brick... yet being i can hit stock recovery and that blue led test works.
If bootloader is truly gone, not just hidden from you, the phone can not boot. I know of no flash able update.zip for a bootloader in the stock recovery which unfortunately means this is a brick. The blue light mode is only helpful for JTAG, sorry
Sent from my Nexus 7 using xda premium
I finally managed to get the phone to boot by swapping the cables out of another phone. Weird issue but nice having a half dozen phones laying around for parts
Sent from my HTC One XL
First of all I experimented with some custom ROMs. But after a while I wanted to go back to stock and tried to install a RUU I already used succesfull. But during the installation it hung up and I had to cancel it. And now it is impossible to use everything. The phone just show me the black background with the HTC log and four triangles in the corners. I can't use the bootloader, go into recovery or use adb, first of all because my PC doesn't recognize my phone anymore. Already tried to use adb and some tools like the AIO bye anders and the XL Multi tool. I also tried the Forum search for bricked stuff, but nothing worked so far. Any idea how to fix it?
And please excuse my bad english. It was a long day. ^^
In pretty sure that's completely bring, idk how yous brick the sxl, ivebdonebso much stuff to mine and I wonder how mines still perfect, you might wanna look into some articles about jtag!
Don't know how, as I said. I did also do a lot of stuff to my phone, custom ROMs, Themes, Kernel etc. Now I just tried to go back to stock, relocked, went into fastboot, everything as prescribed.
And during the installation I've got said that the installation was aborted. The progress bar on the phone didn't react and the software stucked too. Additionaly, my PC is really potent, without any other software problems so far. So, Software forced to close and I had no other joice than to put the battery out of my phone to restart it. And so it happened.
Thanks for the info about jtag. As an Electrician, it is really inviting to buy such a machine. But I think, this time I'll bring it to repair and wait for the results. Let to the experts their job. But thanks for the reply.
Mr. Despair said:
Don't know how, as I said. I did also do a lot of stuff to my phone, custom ROMs, Themes, Kernel etc. Now I just tried to go back to stock, relocked, went into fastboot, everything as prescribed.
And during the installation I've got said that the installation was aborted. The progress bar on the phone didn't react and the software stucked too. Additionaly, my PC is really potent, without any other software problems so far. So, Software forced to close and I had no other joice than to put the battery out of my phone to restart it. And so it happened.
Thanks for the info about jtag. As an Electrician, it is really inviting to buy such a machine. But I think, this time I'll bring it to repair and wait for the results. Let to the experts their job. But thanks for the reply.
Click to expand...
Click to collapse
So if you turn on phone all you have is a black screen? What if you pull out battery and insert it and hold down volume down and power button? Does it go to bootloader or also just black screen? If black screen try adb devices and fastboot devices. And when connected look in control panel what it calls the phone. Perhaps it says qsusb or something?
Sent from my HTC Sensation Z710e using XDA Premium HD app
I'm not being rude I'm.just stating sxl is very hard to brick if you even try to, I'm not saying its your fault either, a fault USB cable could brick your phone if your half way through an installation if you can't get into bootloader, recovery or pick up your device in adb, I think the only solution is jtag! All the best!
ricky310711 said:
I'm not being rude I'm.just stating sxl is very hard to brick if you even try to, I'm not saying its your fault either, a fault USB cable could brick your phone if your half way through an installation if you can't get into bootloader, recovery or pick up your device in adb, I think the only solution is jtag! All the best!
Click to expand...
Click to collapse
before jtag , if the phone is under 2 years , always try to send it in for repair they cant boot up the device , then they cant see if it is unlocked
Very true Anders! Just hope he has warrenty!
anders3408 said:
So if you turn on phone all you have is a black screen? What if you pull out battery and insert it and hold down volume down and power button? Does it go to bootloader or also just black screen? If black screen try adb devices and fastboot devices. And when connected look in control panel what it calls the phone. Perhaps it says qsusb or something?
Sent from my HTC Sensation Z710e using XDA Premium HD app
Click to expand...
Click to collapse
When yo flash RUU the phone goes into kind an own bootloader. The black screen with a silver HTC logo. This is the only thing i get into, but with four triangles, in each corner of the display. It doesn't matter what I do, tried to pull the battery, use the key combo, adb/fastboot etc. When the phone starts, it shows directly the screen described above.
Sent in for repair today and just can wait now. But thanks guys for your replies.
How did it go? Did they fix your problem? Also this happened to me, I discovered that the cause was because installing the ruu relocks the bootloader before it wipes the Rom, and mine failed just before wiping the Rom,I had a custom Rom installed so it would not boot into it because the bootloader was locked so I re-unlocked the bootloader then the phone booted up normally!
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Hello,
I was using Cyanogenmod 11 and suddenly (possibly after an update) my phone wouldn't charge anymore. I tried many different scenarios and it turns out that the phone only charged when my phone was either off or just booted and the screen not locked yet. From the second I locked my screen, my phone would stop charging.
Naturally, I assumed that this was a problem with the last CM update, so I flashed a new ROM (SkyDragon GPE). And now, it charges only when turned my phone is turned off. Very weird.
Is anyone familiar with this problem? Do I need to return it to the store? And if so, is it best to return to stock ROM etc before returning it?
IanWinz said:
Hello,
I was using Cyanogenmod 11 and suddenly (possibly after an update) my phone wouldn't charge anymore. I tried many different scenarios and it turns out that the phone only charged when my phone was either off or just booted and the screen not locked yet. From the second I locked my screen, my phone would stop charging.
Naturally, I assumed that this was a problem with the last CM update, so I flashed a new ROM (SkyDragon GPE). And now, it charges only when turned my phone is turned off. Very weird.
Is anyone familiar with this problem? Do I need to return it to the store? And if so, is it best to return to stock ROM etc before returning it?
Click to expand...
Click to collapse
Do not return it! I am not entirely sure wheter the Recovery is responsible for charging or not.
If you don't fear losing all your data or if you've already backed them up, do a full RUU. This works that way:
http://forum.xda-developers.com/showthread.php?t=2632736 and go to this section : "You want to have stock software again? No Problem" it is the last one before the first post ends.
This will get you to stock bootloader, recovery and OS. But pay attention you need a Win7 PC!
This way we can test wheter the issue also exists with stock software. if yes -> returning to the seller is an option. But for now you shouldn't do that.
LibertyMarine said:
Do not return it! I am not entirely sure wheter the Recovery is responsible for charging or not.
If you don't fear losing all your data or if you've already backed them up, do a full RUU. This works that way:
http://forum.xda-developers.com/showthread.php?t=2632736 and go to this section : "You want to have stock software again? No Problem" it is the last one before the first post ends.
This will get you to stock bootloader, recovery and OS. But pay attention you need a Win7 PC!
This way we can test wheter the issue also exists with stock software. if yes -> returning to the seller is an option. But for now you shouldn't do that.
Click to expand...
Click to collapse
Thanks for your reply LibertyMarine,
I'm afraid I already returned my phone. I couldn't even do anything with my phone anymore: the battery was dead and there was no way to charge it.
IanWinz said:
Thanks for your reply LibertyMarine,
I'm afraid I already returned my phone. I couldn't even do anything with my phone anymore: the battery was dead and there was no way to charge it.
Click to expand...
Click to collapse
That's ok. If the battery was really dead and you can't turn it on again, then the chances that the repairteam from HTC won't be able to turn it on again either are high. So if you get lucky they make the decision that replacing the device is cheaper than repairing it and in that case they may not find out that it has been rooted.
Otherwise they may charge your for having to replace your motherboard as it's against HTCs policy to send back an altered motherboard. Just hope they don't find it out.
Good luck!
dear, sorry the English, but I need a help from you.
I made the installation of IMG extracted the KDZ and did flash the recovery, however, now my machine not the sign of life, the computer does not detect the device, the device does not turn on, not of any sign of life. already tried in various corners anything to help me have some solution. I did the procedure based on the stock rom flash D405 with img extracted files. After that the only active device the display if I put to load without the battery, which displays the battery with a question mark. The device does not enter download mode, does not go into recovery, does not display anything, as if completely dead. Does anyone have aware and know any solution to the problem? Note: I've tried the LG flahs tools, it does not detect the device.
You have probably the worst case of them all. I suggest you to take your phone to warranty and see if they can replace it (because there probably isn't any way to fix it). If your warranty is void, then, I'm afraid, you will have to get a new device. I have had this issue myself, and it was solved only by replacing whole internals of the phone. Good thing that I still had my warranty, so it didn't cost anything. Good luck.
linasj said:
You have probably the worst case of them all. I suggest you to take your phone to warranty and see if they can replace it (because there probably isn't any way to fix it). If your warranty is void, then, I'm afraid, you will have to get a new device. I have had this issue myself, and it was solved only by replacing whole internals of the phone. Good thing that I still had my warranty, so it didn't cost anything. Good luck.
Click to expand...
Click to collapse
but this happened to you because of flash ROMS? How long on average it took for you to get the unit back?
wmosquini said:
but this happened to you because of flash ROMS? How long on average it took for you to get the unit back?
Click to expand...
Click to collapse
Yes. I tried to flash a ROM (which requires an unlocked bootloader), but for some reason the bootloader wasn't actually unlocked, and flashing a ROM caused the device to be bricked. This is probably what you would call a hard-brick.
In my case, replacement took a little more than a week. But this could differ from country to country.
linasj said:
Yes. I tried to flash a ROM (which requires an unlocked bootloader), but for some reason the bootloader wasn't actually unlocked, and flashing a ROM caused the device to be bricked. This is probably what you would call a hard-brick.
In my case, replacement took a little more than a week. But this could differ from country to country.
Click to expand...
Click to collapse
But in time to take the assistance, you said what about it? The unit stopped working alone?
wmosquini said:
But in time to take the assistance, you said what about it? The unit stopped working alone?
Click to expand...
Click to collapse
Exactly. Since the device cannot be turned on, I don't think they have any way of checking if it was rooted or tampered with in any way. So your best bet is to just play dumb and tell them your phone doesn't boot up. That helped me to get it fixed for free.
linasj said:
Exactly. Since the device cannot be turned on, I don't think they have any way of checking if it was rooted or tampered with in any way. So your best bet is to just play dumb and tell them your phone doesn't boot up. That helped me to get it fixed for free.
Click to expand...
Click to collapse
Legal, tomorrow I will even take the guarantee to solve as fast as possible. Really the device not the sign of life at all. I will inform you that the device was carrying at night and just when I catch him in the morning, he was like that.
Thank you for your help. : D
My first L90 didn't have a functional GPS, was brand new (1 week), problem was I rooted in the first day
Factory reset, hid superuser app, got a new l90
Gud luck
bacitoto said:
My first L90 didn't have a functional GPS, was brand new (1 week), problem was I rooted in the first day
Factory reset, hid superuser app, got a new l90
Gud luck
Click to expand...
Click to collapse
hard reset does not remove all traces of root. There is RCT checking. u can be sure that have no traces of root when RCT was reset. On kit kat we have chance to reset it without reflashing. But on 5.0 only reflash
---------- Post added at 11:17 ---------- Previous post was at 11:11 ----------
wmosquini said:
dear, sorry the English, but I need a help from you.
I made the installation of IMG extracted the KDZ and did flash the recovery, however, now my machine not the sign of life, the computer does not detect the device, the device does not turn on, not of any sign of life. already tried in various corners anything to help me have some solution. I did the procedure based on the stock rom flash D405 with img extracted files. After that the only active device the display if I put to load without the battery, which displays the battery with a question mark. The device does not enter download mode, does not go into recovery, does not display anything, as if completely dead. Does anyone have aware and know any solution to the problem? Note: I've tried the LG flahs tools, it does not detect the device.
Click to expand...
Click to collapse
Did u flash it from 5.0 or 4.4? This problem may have solve without service center. But if u have warranty, it must not worry u.
@linasj
Hello, I just want to know that while booting, did your phone show the message "Secure booting error"?
I am getting this message at the LG logo and then device just shuts off.
No, I don't think I ever got this message.
Sent from my LG-D405N using XDA Free mobile app.
pick.orion said:
@linasj
Hello, I just want to know that while booting, did your phone show the message "Secure booting error"?
I am getting this message at the LG logo and then device just shuts off.
Click to expand...
Click to collapse
In my case, the device did not care and neither carried, gave no sign of life. I sent him for assistance in less than one week they made the repair by warranty.