[Q] power / lock button wont work - Captivate Q&A, Help & Troubleshooting

My captivate power button is stuck. Once i put my battery in it turns on i can get to clock work but its no use cause i cant select anything. Ive been running this rom for a while now and havent had a problem. Has anyone had this same problem? Is there anyway to fix it or do i need to get a new phone?
Thanks

What ROM are you running? Have you tried asking in that thread?

Does the button actually depress or are we talking physically stuck? You could always try 'adb reboot recovery' and installing a different kernel.
You installed a I9000 ROM didn't you?
Hold up+down volume buttons and insert usb cable while phone is off. Should bring you to recovery mode where you can one-click ODIN back to stock.

The power button is not replaceable on the i897. My advice is to open the phone up and slowly work the button with a pair of tweezers. I'd use a small can of white lithium grease and squeeze the smallest bit you can near the button to smooth the operation then re-assemble. Or if you under warranty, just ODIN back and send the phone in.

I was running continuum 5.5 GB, but thats not the problem cause i managed to flash back to stock and its still a problem. I had the back of the phone off and the button is clicking fine so either the button went bad or something stuck inside. I went to at&t today and they say no one on my plan has a upgrade available. So this blows, I'm gonna go to a customer service place tomorrow to see if they can do anything. Somehow i never had insurance on it so again that sucks.
Is there anything else i should do before i go to customer service I'm back to stock and i took all my pics and everything off of it. I also installed some apps and set up my widgets and stuff to look like it hasnt been modded.

You can always get a warranty replacement.
Sent from Gingerbread on a Captivate using XDA Premium App

I dont have a warranty though

Samsung warranty is one year and the phone's release was less than that. Have you tried calling Samsung?
Sent from Gingerbread on a Captivate using XDA Premium App

chrisd000111 said:
I dont have a warranty though
Click to expand...
Click to collapse
Why do you not have warranty?

Oh ok sweet, didnt know it had a factory warranty for that long. I meant i didnt have a warranty through AT&T. Im gonna go up to the customer service att tomorrow morning, let them know it has a factory warranty, and see if they can do anything quicker. If not ill call Samsung.
Thanks everyone. I'll let you guys know what happens tomorrow.

AT&T has repair centers that can replace the phone.
Sent from my Captivate

Yea thats where i went today and got a brand new captivate for free. Was in and out within 10 minutes.
Thanks guys for the suggestions

Glad to hear it worked out for you.
Sent from Gingerbread on a Captivate using XDA Premium App

my buttons were sticking to on my Samsung Captivate , it got to the point where the power button was no longer working and my cappy was out of warranty. I just decided to take my captivate apart and disassemble it (i used this video http://www.youtube.com/watch?v=2y8mRCcQ4jo ) and then i located the power button and used some " CRC QD Electronic Cleaner " and just sprayed it directly into the power button (when i say "spray" i mean i pushed the spray button for about 1 second). After spraying it i pressed the button like 20 times, then i sprayed some more and while spraying (spray for 1 second) i was pushing the button about another 20-30 times. I repeated the spray and push cycle about 10 times (which means i probably pressed the power button over 300 times ), I waited about 5 mins to make sure it was "dry" and then i put the battery back in and test it and It seemed to have cleaned it out and now my power button worked. Then i put everything back together.
Note: I tried to spray and press it with the cappy with the enclosure/case/body on but the button cover blocks the actual button and i was forced to actually disassemble the case, its not to hard just looks intimidating. whole process took me about 45 mins first time.
Note 2: CRC QD Electronic Cleaner can also be found at most local auto parts stores BE SURE TO GET THAT BRAND as it is non-conductive, i repeat GET THAT EXACT BRAND/MODEL Cleaner, cheaper brands might be conductive despite it saying it is safe or does not dry as fast and who knows what might happen, CRC is a known well brand and has a good rep)

samsung captive
I did this and it brought me to the screen downloading and it says dont turn off target and the little adroid is shoveling..is there anything i can do at this point?
offtopicjack said:
Does the button actually depress or are we talking physically stuck? You could always try 'adb reboot recovery' and installing a different kernel.
You installed a I9000 ROM didn't you?
Hold up+down volume buttons and insert usb cable while phone is off. Should bring you to recovery mode where you can one-click ODIN back to stock.
Click to expand...
Click to collapse

That is Download Mode...U can flash a Stock Rom of ur choice by using Odin or Heimdall. See the Stickied Thread for the Master One Click Collection in the Dev Forum.
http://forum.xda-developers.com/showthread.php?p=18370912
Sent from my SAMSUNG-SGH-I897 using xda premium

Related

[Q] I Actually Managed to Brick this Phone

Hey guys I think I actually did it. I was going to install the JPC Froyo Rom, and somehow booted into recovery in the ROM. Now whenever I turn the phone on it boots into recovery, and none of the button combinations work for putting it into Download mode so I can flash back to stock. On the i9000 thread it says that if you get into this situation you cannot flash back. Any of you guys run into this issue? If not then it looks like I'll be trying to convince an ATT rep to give me a new phone
Try powering off... Then hold vol up and down buttons then plug in usb.... That happened to me... Your not bricked
Sent from my SAMSUNG-SGH-I897 using XDA App
Connect to adb and run reboot command
Sent from my GT-I9000 using XDA App
Nope
Nope sorry guys I know all of what you just said. As for plugging in USB while holding volume buttons, it'll just go to that battery charging screen, and adb doesn't work because it doesn't boot past recovery. Sorry guys but yes it was bricked. It's okay though because I just went to ATT and since they can't identify the problem they just replaced the phone
Thought mine was bricked one night, too. Same scenario. Tried dropping the SIM and SD card out even though I didn't think it would make a difference, but it did. Got to download screen and reflashed with ODIN.
Good luck.
Sent from my SAMSUNG-SGH-I897 using XDA App
KCutrer1 said:
Nope sorry guys I know all of what you just said. As for plugging in USB while holding volume buttons, it'll just go to that battery charging screen, and adb doesn't work because it doesn't boot past recovery. Sorry guys but yes it was bricked. It's okay though because I just went to ATT and since they can't identify the problem they just replaced the phone
Click to expand...
Click to collapse
If you pull the battery, then put the battery in. hold both volume buttons buttons, and then plug the phone into the computer, it didn't boot to download?
Im curious if you even tried to use the Odin one click thread
There are 4 or 5 ways in that thread on how to get to download mode. And how exactly does this relate to development...just another curious thought. Well, you are getting a new phone, just hope that ATT or Samsung don't try to figure out the cause of your phone being "bricked".
AGAIN!
Okay after this I swear I won't be messing around with Froyo anymore. Here's the story: I got into download on the replacement captivate. Tried to install JPC froyo, but it never started flashing so I unplugged it from Odin and then tried to turn it back on. It goes to the normal "connect phone to computer" screen. However no attempts to get back into download mode have worked. Holding both volume buttons and power until second black screen doesn't work, booting while holding volume down doesn't work, holding both volume buttons and then inserting USB cable doesn't work. I think I'm stuck in this screen unless there's some incredible way I have yet to try. Anybody have any ideas? I would greatly appreciate feedback from the experienced users (Zilch25, designgears, kaik, reaver117), because I think I'd be pushing it trying to get it replaced a second time in such rapid succession
To flashman2002:
I put it in this section because it's in the development section that most flashing and such occurs so I thought there would be the greatest knowledge base. And yes I've pored over the one click thread and none of the methods mentioned there have any effect!
Jeez, I just scared the **** out of myself. I ran the remove lagfix script and it rebooted my phone but it was just a black screen. So I take the battery out. Bad Idea. It showed the ATT screen but just black after that. I could get it into recovery mode but not download. Then I messed some more and would only show a vague disconnected pic.
Finally I got it into download by doing this: (had odin open before hand)
1. took everything out including sim and usb cable.
2. quickly inserted battery and held volume buttons and very quickly inserted usb.
I'm pretty sure its the speed that matters because I tried about 4 times and only when I did it really fast did it work.
ThisWasATriumph said:
Jeez, I just scared the **** out of myself. I ran the remove lagfix script and it rebooted my phone but it was just a black screen. So I take the battery out. Bad Idea. It showed the ATT screen but just black after that. I could get it into recovery mode but not download. Then I messed some more and would only show a vague disconnected pic.
Finally I got it into download by doing this: (had odin open before hand)
1. took everything out including sim and usb cable.
2. quickly inserted battery and held volume buttons and very quickly inserted usb.
I'm pretty sure its the speed that matters because I tried about 4 times and only when I did it really fast did it work.
Click to expand...
Click to collapse
Nope. Unless you can do this with godly speed I dont think it'll work. I just got to the "Connect Phone to Computer" screen again.
You had the usb in before anything appeared on the screen right?
ThisWasATriumph said:
You had the usb in before anything appeared on the screen right?
Click to expand...
Click to collapse
Yeah originally. I can get to that screen now by just putting the battery in and holding power button. It seems to behave exactly like it normally would, just can't get out of it.
What screen? The screen you want has a big yellow triangle and says download.
ThisWasATriumph said:
What screen? The screen you want has a big yellow triangle and says download.
Click to expand...
Click to collapse
No it's on the phone...!...computer screen. That's what I'm saying, it's been stuck here for a while and none of the methods described on the one click thread work. I've been here before and just holding volume buttons and holding down power for it to boot twice and releasing would do it. Not so anymore. Can't get into download mode doing anything!
Well I read In the SRE thread I think that there are reports of newer phones not responding to any button combos. Bad batch they said not on purpose...
Also for the i9000 apparently you only have to hold the down volume key so since you flashed a i9000 rom try that if you haven't already.
You cant get into recovery right? Just holding volume and power then letting go of power after a bit?
Adb reboot download...
Sent from my SAMSUNG-SGH-I897 using XDA App
ThisWasATriumph said:
Well I read In the SRE thread I think that there are reports of newer phones not responding to any button combos. Bad batch they said not on purpose...
Also for the i9000 apparently you only have to hold the down volume key so since you flashed a i9000 rom try that if you haven't already.
You cant get into recovery right? Just holding volume and power then letting go of power after a bit?
Click to expand...
Click to collapse
Nope none of it works. I just got it replaced less then 3 hours ago and I already bricked it. I hope somebody finds out something that'll get this fixed. Maybe some way to force download mode through a computer application or something.
Well theres adb like mentioned above but im pretty sure that requires at least recovery mode working.
Like i said before i was stuck on the same screen so maybe theres still hope.
If all else fails someone will figure out how to JTAG these things eventually...
ThisWasATriumph said:
Jeez, I just scared the **** out of myself. I ran the remove lagfix script and it rebooted my phone but it was just a black screen. So I take the battery out. Bad Idea. It showed the ATT screen but just black after that. I could get it into recovery mode but not download. Then I messed some more and would only show a vague disconnected pic.
Finally I got it into download by doing this: (had odin open before hand)
1. took everything out including sim and usb cable.
2. quickly inserted battery and held volume buttons and very quickly inserted usb.
I'm pretty sure its the speed that matters because I tried about 4 times and only when I did it really fast did it work.
Click to expand...
Click to collapse
I know it doesn't help you out now, but when you remove the lag fix, just leave it set on the black screen. It's doing its thing. It will reboot when it's done. The home keys should still light up if you press them in this state...
Well thanks for your input anyway guys. Hopefully somebody figures something out. For now I guess I'll keep the SIM in my old iPhone 3G so I at least have a phone. Tomorrow I'll go to another ATT store in my area. Chances are the rep won't know what the hell that screen means and will replace the phone promptly.

[Q] Samsung Returns - How hard to they check?

So the power button on my phone went out, which made getting to download mode and flashing back to stock a lot of fun, let me tell you. I eventually had to buy a JIG.
Anyway, I run ODIN to flash back to stock. It completes and as I'm disconnecting the cable, the battery falls out. (I was able to get into download mode because CM7 auto boots when it had power, something stock does not do.)
So it's flashed back to stock, it didn't have a micro SD card in... but am I right in thinking that the internal cards contents are still there? I.E. My pictures and apps and... the cyanogenmod nightly zip I was using? I can't hit the power button to turn it on so I can't check.
Needless to say, without the power button I can't get my phone back on (Unless a wizard here has an idea?), so my question is... will the files still be there and if they are, how hard does Samsung check these things for voided warranties? Anyone got any experience with their returns? The AT&T store guy says they only reject warranties for water damage, but I didn't exactly volunteer that I had flashed my own rom. If I'm likely to get a $400 hit on my cell bill, I'd rather buy a newer unlocked phone.
TLDR: warranty voiding files might still be on unbooting phone. Will Samsung care?
Do you have an att service center near you? Luckily I did and I just walked in and they checked it a bit (tested it for like 20 minutes). After a quick conversation, the actually just replaced my phone. I told them I wanted a phone with working GPS.
Now if you have to mail it in, that's maybe another story.
It will be mailed.
I assume your jig still gets you into download mode, no? If so, use heimdall/odin to flash something and set it to auto reboot. You could flash something as small as the kernel or maybe just go back to stock once again.
I also want to say that heimdall has an option to try and kick you our of the "phone --!--PC" state and when I tested it while in download mode it just rebooted the phone.
These may be a few ways for you to kick the phone on to let it boot so you can clear the internal SD.
Also, when I take out the battery, insert the USB cable and hold down both volume rockers and put the battery in, I'm kicked into download mode. Perhaps yet another way to turn your phone on?
Use your jig to get into download mode, the use the heimdall one click unbrick in this post
http://forum.xda-developers.com/showthread.php?t=1153310
It will reboot your phone from download mode.
I'm certain the JIG would work, if the phone would power on. Without a functional power button (or a rom that auto boots when powered like CM7), I don't think I can get to DL mode.
bobby98989 said:
I'm certain the JIG would work, if the phone would power on. Without a functional power button (or a rom that auto boots when powered like CM7), I don't think I can get to DL mode.
Click to expand...
Click to collapse
You don't need use the power button to get into download mode. Just plug the jig in and your in download mode. also if your phone has captivate bootloaders just hold down the volume up/down buttons and plug in usb cable to a pc wait about 3 seconds and you should be in download mode, no need to touch the power button to get into download mode.
Ah, well I get no power up from JIG or USB cable hooked to PC holding vol up, vol down, neither or both. Nothing on the screen at all.
bobby98989 said:
Ah, well I get no power up from JIG or USB cable hooked to PC holding vol up, vol down, neither or both. Nothing on the screen at all.
Click to expand...
Click to collapse
plug your phone into a wall socket to charge the battery and leave it for a while, the come back and check to see if you can feel the battery getting warm. If it does get warm try the jig again. If it doesn't get warm you may have something else wrong then just the power button.
If there is nothing else hardware wise wrong with the phone besides the power button and your boot loaders are not corrupted (and as long as nothing is wrong with your jig) the jig should put you into download mode every time.
charged phone, battery didn't warm, but area just above it did. Tried booting with JIG and USB cable and all combinations of volume buttons, to the same black screen.
Sounds like you should go ahead try with your warranty replacement.
But, if i were you i would try an going to an att store or service center, sometimes there with a hardware defect like your power button they will swap the phone right on the spot quick and easy. if not, the worst they will tell you at the store is to send it in for a warranty replacement, no harm in at least trying.
Yeah, I went to the store and best they did was watch me talk to the warranty people on the phone.
The disconcerting thing with the return is that they send me a phone, then I send them mine and if they have a problem $400 magically appears on my bill and there's nothing I can do about it.
If I can get it warrantied, great. If I can't, I'd rather spend $400 on a newer, better phone (instead of a factory refurbished version of the same phone).
I'm surprised there aren't more people with returns experience here...
I did a return for my wife's captivate at the att store. Her phone had random soft reboots. They did not even look at her phone, and just swapped it out with a new captivate.
Sent from my SGH-I897 using XDA App
My cappy was bricked because Odin failed while flashing the boot-loader.....so no boot-loader or anything was on there. I went into the att service center and told them I realized it was off and I couldn't get it to turn back on. Every question they asked me I just said I dunno im not sure. The guy said let me trouble shoot this to see whats wrong....lol he came back and they gave me a new one on the spot.
It seems that you really don't know whats wrong with it so there is no morality issues........IF there were any before lol.
bobby98989 said:
Yeah, I went to the store and best they did was watch me talk to the warranty people on the phone.
The disconcerting thing with the return is that they send me a phone, then I send them mine and if they have a problem $400 magically appears on my bill and there's nothing I can do about it.
If I can get it warrantied, great. If I can't, I'd rather spend $400 on a newer, better phone (instead of a factory refurbished version of the same phone).
I'm surprised there aren't more people with returns experience here...
Click to expand...
Click to collapse
I've had two actual experiences. The first was a soft brick. This happened before anyone really knew about how to build a JIG. This happened within the first 30 days. I was basically in your boat, I had a bunch of crap on the internal SD card and I even still had some i9000 firmware still loaded to the phone. I exchanged it last October and never had any backlash.
The second time I messed up /efs. I was able to flash it back to stock and master clear the phone to remove traces that I had done anything to the phone. This time I dealt with samsung directly. They paid shipping both ways, made sure my phone was not water damaged and actually ended up replacing the mainboard (they seem to do that to fix a ton of issues).
Both experiences I mailed in my phone. I never dealt with a local service center.

No Power Button, Bootloop, No download mode

The power button on my Cappy is jammed in, so it powers up the second I drop the battery in. It also boots up straight into CM7's bootanimation and loops constantly. Since I can't use recovery mode (no power button), and I can't force it into download mode, what should I do?
Make or buy a JIG
If phone is out of warranty take it apart and clean the button. Its probably just some dust stuck in there.
You could try squirting compressed air in around the power button. Might keep you from taking it apart.
^that is a much better Idea than mine LOL. Taking a Captivate apart isnt to bad.
It's under warranty, but I can't flash back to stock to get it fixed, so....thanks I'll try air.
You tried putting the jig in while the battery is out, then putting in the battery?
mrhaley30705 said:
You tried putting the jig in while the battery is out, then putting in the battery?
Click to expand...
Click to collapse
I'm trying the compressed air. It's because the power button is jammed in. If that isn't the case, I'll try buying a jig, but I still would like my power button fixed.
Will a JIG even work if the power button is jammed in? Regular combos and adb force it into either recovery or a regular reboot.
No clue but its probably your best bet. They aren't that expensive to buy even less to make.
Today I'm trying compressed air and popping out the power button by taking it apart. Nothing else on my phone is broken, so I don't want to go through the hassle of Samsung. I'll try the jig if all else fails.
Edit: I'll buy a jig anyway for if/when my Cappy gets replaced.
Ok, so....I fixed it . I took a pen, popped out the button, and stabbed it for like 2 hours. It finally worked and I flashed to stock. Waiting for my warranty replacement.
Ur a cold blooded murderer Glad u fixed it though.

Samsung Captivate Power Key Stuck???

Well for some reason, I pulled out my phone, and my power key stopped working. I have had this happen before. What I did was use odin one click ji6 to flash back to stock 2.2. (I have a 1012 build so i didnt want to talk to risk of bricking.) I was on cyanogenmod when this last occured, but now I'm on legend 4 kk4, corn kernal v7.0A. The real problem is that the OS, Bootloader, or something thinks the power key is being held down, and so i cannot get into download mode without using ADB. I am scared that if i brick the phone, i wont be able to get into download mode. Also, i went to an amusement park a few days ago, and i went on a water ride, and my phone got a little wet, not too much, and the stickers for water marks are still white, but i do not have warranty. I am not sure if the key is broken, or if it is the OS. Also, when i put my battery in, it auto-reboots. So i cannot turn my phone off without removing the battery. Also, i cannot flash because my computer is at home. Any suggestions?
well i found out it was a hardware issue so i need to go get it fixed, but im not sure, it works, but it is like loose, it sometimes works, sometimes doesnt. anybody have any idea before i send it in?
I have the same problem, what I do is turn on volume rocker wake. To get into recovery I either use Rom manager, or hold the combo to get into recovery when you reinsert the battery into the phone. You have to hold it until the boot loader screen shows for the second time. Once in recovery, either search back or home will be used to select options, depending on the kennel. I read some where that if you take apart the phone and clean where the button makes contact it will fix it, but if I were you I would send it in
EDIT: just found this http://forum.xda-developers.com/showthread.php?t=1529320 it should help
Sent from my SGH-I897 using XDA
ya it isnt auto-rebooting, so I know its the plastic part of the key that is working. I actually tried volume rocker wake, and it didnt work out that well for me. I am actually on stock, ji6. I went to the att store and they told me to go get it fixed locally, so thats what im going to do. thanks for replying though

[Q] Screen broken, need to restore kernel for service

My screen broke yesterday, but the digitizer is fully working. I can unlock the phone and feel the vibrations from doing the pattern.
To be able to turn it in for service, I need to restore the kernel and remove root so my warranty isn't void. This really sucks.
I have my stock kernel, I havn't flashed any customs roms. I don't have usb-debugging enabled.
CWN is installed, so I should be able to boot into it and flash my stock kernel from there, but without a working screen I'm totally lost. So I would really need to have a full series of screens from CWM right up to the point where the new kernel is flashed. I can work out the navigation to the .zip if I just know how to get to the file listing I think.
Any suggestions on how to remove root?
Please help me =)
Hmmmm thinking logically, is the broken screen covered under warranty? If not then there is nothing to worry about. If you paying for it, you might as well have what ever you want.
are you sure that the warranty will cover the cost of broken screen
It is physical damage, so i guess the waranty is void, you will probably pay the full price for the screen, if you want it to be replaced
djoni_gitara said:
are you sure that the warranty will cover the cost of broken screen
It is physical damage, so i guess the waranty is void, you will probably pay the full price for the screen, if you want it to be replaced
Click to expand...
Click to collapse
Not a 100% sure now, but I belive it might. There's no physical harm to it from the outside. I.e, no breakage or anothing like that. I think it's a connector somewhere behind it or something. I have had it in my inner pocket of my winterjacket and it might be due to the humidity from the warmth of my body. Hopefully, the warranty will cover it.
I have issues with the camera aswell, so I won't turn it in just for the screen issue. So, I was going to restore the kernel anyway to turn it in for the camera issue, but alas, I have procrastinated and now I have received the payment for it =).
Best to boot into download mode and flash a stock ics rom. As no screen, just follow.
Power off.
Hold the vol down + power + home for 10 secs
Wait for 5 secs
Press vol up.
Open odin on pc and connect the usb cable to both.
If there is a yellow indication.. Try flashing the rom.
They dont care about any mods u made to the software.
Theyll just plug it in and flash default firmware and wipe whatever is or was on your device.
Sent from my GT-N7000 using xda app-developers app
kelthar42 said:
Not a 100% sure now, but I belive it might. There's no physical harm to it from the outside. I.e, no breakage or anothing like that. I think it's a connector somewhere behind it or something. I have had it in my inner pocket of my winterjacket and it might be due to the humidity from the warmth of my body. Hopefully, the warranty will cover it.
I have issues with the camera aswell, so I won't turn it in just for the screen issue. So, I was going to restore the kernel anyway to turn it in for the camera issue, but alas, I have procrastinated and now I have received the payment for it =).
Click to expand...
Click to collapse
Then the best way is following nokiamodeln91 steps, and you are good
nokiamodeln91 said:
Best to boot into download mode and flash a stock ics rom. As no screen, just follow.
Power off.
Hold the vol down + power + home for 10 secs
Wait for 5 secs
Press vol up.
Open odin on pc and connect the usb cable to both.
If there is a yellow indication.. Try flashing the rom.
Click to expand...
Click to collapse
+1
djoni_gitara said:
Then the best way is following nokiamodeln91 steps, and you are good
Click to expand...
Click to collapse
Have been thinking about this aswell. Does that up my rom-counter or whatever? I don't know what it is, really, but I think it might be important? Otherwise I'll do just that!
flash a stock rom will not increase the counter nor cause a yellow triangle. but it wont help if its there already
Thanks for all the replys, I have finally flashed it with my stock rom. The strangest thing has happened though. I first thought I couldn't get into download mode from boot and I remember having been able to do it when it was powered on. So I powered it on, held the buttons down and lo and behold, the screen showed the download screen.
Very strange indeed. That's the only time I get to see any pixels lit on my display.
Anyways, I flashed the ROM and everything is still dead. So now it's time for service. I guess it's not some physical failure then.
Very strange indeed!
Very strange indeed!

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