My screen broke yesterday, but the digitizer is fully working. I can unlock the phone and feel the vibrations from doing the pattern.
To be able to turn it in for service, I need to restore the kernel and remove root so my warranty isn't void. This really sucks.
I have my stock kernel, I havn't flashed any customs roms. I don't have usb-debugging enabled.
CWN is installed, so I should be able to boot into it and flash my stock kernel from there, but without a working screen I'm totally lost. So I would really need to have a full series of screens from CWM right up to the point where the new kernel is flashed. I can work out the navigation to the .zip if I just know how to get to the file listing I think.
Any suggestions on how to remove root?
Please help me =)
Hmmmm thinking logically, is the broken screen covered under warranty? If not then there is nothing to worry about. If you paying for it, you might as well have what ever you want.
are you sure that the warranty will cover the cost of broken screen
It is physical damage, so i guess the waranty is void, you will probably pay the full price for the screen, if you want it to be replaced
djoni_gitara said:
are you sure that the warranty will cover the cost of broken screen
It is physical damage, so i guess the waranty is void, you will probably pay the full price for the screen, if you want it to be replaced
Click to expand...
Click to collapse
Not a 100% sure now, but I belive it might. There's no physical harm to it from the outside. I.e, no breakage or anothing like that. I think it's a connector somewhere behind it or something. I have had it in my inner pocket of my winterjacket and it might be due to the humidity from the warmth of my body. Hopefully, the warranty will cover it.
I have issues with the camera aswell, so I won't turn it in just for the screen issue. So, I was going to restore the kernel anyway to turn it in for the camera issue, but alas, I have procrastinated and now I have received the payment for it =).
Best to boot into download mode and flash a stock ics rom. As no screen, just follow.
Power off.
Hold the vol down + power + home for 10 secs
Wait for 5 secs
Press vol up.
Open odin on pc and connect the usb cable to both.
If there is a yellow indication.. Try flashing the rom.
They dont care about any mods u made to the software.
Theyll just plug it in and flash default firmware and wipe whatever is or was on your device.
Sent from my GT-N7000 using xda app-developers app
kelthar42 said:
Not a 100% sure now, but I belive it might. There's no physical harm to it from the outside. I.e, no breakage or anothing like that. I think it's a connector somewhere behind it or something. I have had it in my inner pocket of my winterjacket and it might be due to the humidity from the warmth of my body. Hopefully, the warranty will cover it.
I have issues with the camera aswell, so I won't turn it in just for the screen issue. So, I was going to restore the kernel anyway to turn it in for the camera issue, but alas, I have procrastinated and now I have received the payment for it =).
Click to expand...
Click to collapse
Then the best way is following nokiamodeln91 steps, and you are good
nokiamodeln91 said:
Best to boot into download mode and flash a stock ics rom. As no screen, just follow.
Power off.
Hold the vol down + power + home for 10 secs
Wait for 5 secs
Press vol up.
Open odin on pc and connect the usb cable to both.
If there is a yellow indication.. Try flashing the rom.
Click to expand...
Click to collapse
+1
djoni_gitara said:
Then the best way is following nokiamodeln91 steps, and you are good
Click to expand...
Click to collapse
Have been thinking about this aswell. Does that up my rom-counter or whatever? I don't know what it is, really, but I think it might be important? Otherwise I'll do just that!
flash a stock rom will not increase the counter nor cause a yellow triangle. but it wont help if its there already
Thanks for all the replys, I have finally flashed it with my stock rom. The strangest thing has happened though. I first thought I couldn't get into download mode from boot and I remember having been able to do it when it was powered on. So I powered it on, held the buttons down and lo and behold, the screen showed the download screen.
Very strange indeed. That's the only time I get to see any pixels lit on my display.
Anyways, I flashed the ROM and everything is still dead. So now it's time for service. I guess it's not some physical failure then.
Very strange indeed!
Very strange indeed!
Related
My power button broke and can't get it to power up. So I can put it back to stock and send it in for warranty, I thought since it don't power up they wouldn't know. thank you
That's impossible - if the phone is powered off, adb/fastboot cannot detect it.
billyjr2 said:
My power button broke and can't get it to power up. So I can put it back to stock and send it in for warranty, I thought since it don't power up they wouldn't know. thank you
Click to expand...
Click to collapse
Plus you can't re-lock the bootloader so they are going to know either way that it is not stock. Apparently, they are still covering hardware warranties even if the phone is rooted. Good luck.
PS- Wrong section. This should go in Q & A.
I read something about pulling the battery while charging. Try that.
putting in stock won't help either.. Your bootlader is forever unlocked once it's done.
billyjr2 said:
My power button broke and can't get it to power up. So I can put it back to stock and send it in for warranty, I thought since it don't power up they wouldn't know. thank you
Click to expand...
Click to collapse
- power off your phone
- plug the charger (led is orange)
- pull the battery and put it back really quick BEFORE the led starts to blink orange and green
Amon_RA said:
- power off your phone
- plug the charger (led is orange)
- pull the battery and put it back really quick BEFORE the led starts to blink orange and green
Click to expand...
Click to collapse
Wow this really work, thnx never knew this.
Amon_RA said:
- power off your phone
- plug the charger (led is orange)
- pull the battery and put it back really quick BEFORE the led starts to blink orange and green
Click to expand...
Click to collapse
Very interesting!
Got to try that... interesting.
yea I figured out that trick by mistake...I was about to suggest it.
MOD EDIT - Moved to Q&A
You can also plug the phone into usb and it usually automatically boots once it's fully charged.
THATTON said:
Plus you can't re-lock the bootloader so they are going to know either way that it is not stock. Apparently, they are still covering hardware warranties even if the phone is rooted. Good luck.
PS- Wrong section. This should go in Q & A.
Click to expand...
Click to collapse
+1 to this - unlocking the bootloader only voids software warranty, so hardware failure should still be covered.
Mine is at HTC right now for the power button and I left Froyo on it when I sent it in. I sent it yesterday and they said 5 days from the time I gave it to FedEx, so I think it will be back Saturday or Monday. I will post back if theres any trouble with the warranty.
MaximReapage said:
+1 to this - unlocking the bootloader only voids software warranty, so hardware failure should still be covered.
Click to expand...
Click to collapse
Not true. There is no separation in the warranty since unlocking could affect the hardware if, for example, you loaded a dodgy kernel that overclocked the cpu too far and burnt it out.
You might very well find that if it's something like a power button, they will still do it under warranty since there is no way unlocking could have caused that, BUT they are within their rights to charge you for the work if they are feeling particularly nasty
Anecdotal evidence here seems to suggest that they do cover this kinda thing under warranty but it's always best to know where you stand, legally.
Great trick!
I were also tried finding this secret boot method when I did this:
- Pulled the battery while the phone was ON, an put in back in right away
- Plugged in the charger (no more than 2 seconds later)
The phone gave me a burst of 7-8 vibrations, but did not boot. Does anyone know what it is trying to tell me?
(stop pulling my battery, you jerk?)
fubaya said:
Mine is at HTC right now for the power button and I left Froyo on it when I sent it in. I sent it yesterday and they said 5 days from the time I gave it to FedEx, so I think it will be back Saturday or Monday. I will post back if theres any trouble with the warranty.
Click to expand...
Click to collapse
Update already!
They said it would take 5 days from the time I dropped it off at FedEx to the time I got it back but I dropped it off at FedEx about 1pm monday and it's going to be delivered back to me tomorrow. Nice.
They didn't say it was fixed, but they said they would call if they had any problems, questions or it was going to cost my any money to fix it and all I got was a "thanks for using HTC, please fill out this survey" email and a shipping confirmation from FedEx, so I assume it's good as new and there was no warranty problem.
EDIT: Got it back today only to find that instead of fixing the button, they replaced it with an unrooted phone running 2.1.
I have a moto cliq and if I remember correctly if you hold the camera button down and plug it into usb power while holding camera button it turns on. Maybe nexus has a trick that is similar.
does the "put the battery before the light turns orange to green" work if my battery is full??
the thing is the power button failed when my phone was being charged....
or do i have to wait for the battery to decrease and try the method then?
It doesn't matter. Usually, you can just put the battery in while the phone is plugged in and it will turn on. If it doesn't work right away, keep trying. You should get it in a few tries.
My captivate power button is stuck. Once i put my battery in it turns on i can get to clock work but its no use cause i cant select anything. Ive been running this rom for a while now and havent had a problem. Has anyone had this same problem? Is there anyway to fix it or do i need to get a new phone?
Thanks
What ROM are you running? Have you tried asking in that thread?
Does the button actually depress or are we talking physically stuck? You could always try 'adb reboot recovery' and installing a different kernel.
You installed a I9000 ROM didn't you?
Hold up+down volume buttons and insert usb cable while phone is off. Should bring you to recovery mode where you can one-click ODIN back to stock.
The power button is not replaceable on the i897. My advice is to open the phone up and slowly work the button with a pair of tweezers. I'd use a small can of white lithium grease and squeeze the smallest bit you can near the button to smooth the operation then re-assemble. Or if you under warranty, just ODIN back and send the phone in.
I was running continuum 5.5 GB, but thats not the problem cause i managed to flash back to stock and its still a problem. I had the back of the phone off and the button is clicking fine so either the button went bad or something stuck inside. I went to at&t today and they say no one on my plan has a upgrade available. So this blows, I'm gonna go to a customer service place tomorrow to see if they can do anything. Somehow i never had insurance on it so again that sucks.
Is there anything else i should do before i go to customer service I'm back to stock and i took all my pics and everything off of it. I also installed some apps and set up my widgets and stuff to look like it hasnt been modded.
You can always get a warranty replacement.
Sent from Gingerbread on a Captivate using XDA Premium App
I dont have a warranty though
Samsung warranty is one year and the phone's release was less than that. Have you tried calling Samsung?
Sent from Gingerbread on a Captivate using XDA Premium App
chrisd000111 said:
I dont have a warranty though
Click to expand...
Click to collapse
Why do you not have warranty?
Oh ok sweet, didnt know it had a factory warranty for that long. I meant i didnt have a warranty through AT&T. Im gonna go up to the customer service att tomorrow morning, let them know it has a factory warranty, and see if they can do anything quicker. If not ill call Samsung.
Thanks everyone. I'll let you guys know what happens tomorrow.
AT&T has repair centers that can replace the phone.
Sent from my Captivate
Yea thats where i went today and got a brand new captivate for free. Was in and out within 10 minutes.
Thanks guys for the suggestions
Glad to hear it worked out for you.
Sent from Gingerbread on a Captivate using XDA Premium App
my buttons were sticking to on my Samsung Captivate , it got to the point where the power button was no longer working and my cappy was out of warranty. I just decided to take my captivate apart and disassemble it (i used this video http://www.youtube.com/watch?v=2y8mRCcQ4jo ) and then i located the power button and used some " CRC QD Electronic Cleaner " and just sprayed it directly into the power button (when i say "spray" i mean i pushed the spray button for about 1 second). After spraying it i pressed the button like 20 times, then i sprayed some more and while spraying (spray for 1 second) i was pushing the button about another 20-30 times. I repeated the spray and push cycle about 10 times (which means i probably pressed the power button over 300 times ), I waited about 5 mins to make sure it was "dry" and then i put the battery back in and test it and It seemed to have cleaned it out and now my power button worked. Then i put everything back together.
Note: I tried to spray and press it with the cappy with the enclosure/case/body on but the button cover blocks the actual button and i was forced to actually disassemble the case, its not to hard just looks intimidating. whole process took me about 45 mins first time.
Note 2: CRC QD Electronic Cleaner can also be found at most local auto parts stores BE SURE TO GET THAT BRAND as it is non-conductive, i repeat GET THAT EXACT BRAND/MODEL Cleaner, cheaper brands might be conductive despite it saying it is safe or does not dry as fast and who knows what might happen, CRC is a known well brand and has a good rep)
samsung captive
I did this and it brought me to the screen downloading and it says dont turn off target and the little adroid is shoveling..is there anything i can do at this point?
offtopicjack said:
Does the button actually depress or are we talking physically stuck? You could always try 'adb reboot recovery' and installing a different kernel.
You installed a I9000 ROM didn't you?
Hold up+down volume buttons and insert usb cable while phone is off. Should bring you to recovery mode where you can one-click ODIN back to stock.
Click to expand...
Click to collapse
That is Download Mode...U can flash a Stock Rom of ur choice by using Odin or Heimdall. See the Stickied Thread for the Master One Click Collection in the Dev Forum.
http://forum.xda-developers.com/showthread.php?p=18370912
Sent from my SAMSUNG-SGH-I897 using xda premium
So the power button on my phone went out, which made getting to download mode and flashing back to stock a lot of fun, let me tell you. I eventually had to buy a JIG.
Anyway, I run ODIN to flash back to stock. It completes and as I'm disconnecting the cable, the battery falls out. (I was able to get into download mode because CM7 auto boots when it had power, something stock does not do.)
So it's flashed back to stock, it didn't have a micro SD card in... but am I right in thinking that the internal cards contents are still there? I.E. My pictures and apps and... the cyanogenmod nightly zip I was using? I can't hit the power button to turn it on so I can't check.
Needless to say, without the power button I can't get my phone back on (Unless a wizard here has an idea?), so my question is... will the files still be there and if they are, how hard does Samsung check these things for voided warranties? Anyone got any experience with their returns? The AT&T store guy says they only reject warranties for water damage, but I didn't exactly volunteer that I had flashed my own rom. If I'm likely to get a $400 hit on my cell bill, I'd rather buy a newer unlocked phone.
TLDR: warranty voiding files might still be on unbooting phone. Will Samsung care?
Do you have an att service center near you? Luckily I did and I just walked in and they checked it a bit (tested it for like 20 minutes). After a quick conversation, the actually just replaced my phone. I told them I wanted a phone with working GPS.
Now if you have to mail it in, that's maybe another story.
It will be mailed.
I assume your jig still gets you into download mode, no? If so, use heimdall/odin to flash something and set it to auto reboot. You could flash something as small as the kernel or maybe just go back to stock once again.
I also want to say that heimdall has an option to try and kick you our of the "phone --!--PC" state and when I tested it while in download mode it just rebooted the phone.
These may be a few ways for you to kick the phone on to let it boot so you can clear the internal SD.
Also, when I take out the battery, insert the USB cable and hold down both volume rockers and put the battery in, I'm kicked into download mode. Perhaps yet another way to turn your phone on?
Use your jig to get into download mode, the use the heimdall one click unbrick in this post
http://forum.xda-developers.com/showthread.php?t=1153310
It will reboot your phone from download mode.
I'm certain the JIG would work, if the phone would power on. Without a functional power button (or a rom that auto boots when powered like CM7), I don't think I can get to DL mode.
bobby98989 said:
I'm certain the JIG would work, if the phone would power on. Without a functional power button (or a rom that auto boots when powered like CM7), I don't think I can get to DL mode.
Click to expand...
Click to collapse
You don't need use the power button to get into download mode. Just plug the jig in and your in download mode. also if your phone has captivate bootloaders just hold down the volume up/down buttons and plug in usb cable to a pc wait about 3 seconds and you should be in download mode, no need to touch the power button to get into download mode.
Ah, well I get no power up from JIG or USB cable hooked to PC holding vol up, vol down, neither or both. Nothing on the screen at all.
bobby98989 said:
Ah, well I get no power up from JIG or USB cable hooked to PC holding vol up, vol down, neither or both. Nothing on the screen at all.
Click to expand...
Click to collapse
plug your phone into a wall socket to charge the battery and leave it for a while, the come back and check to see if you can feel the battery getting warm. If it does get warm try the jig again. If it doesn't get warm you may have something else wrong then just the power button.
If there is nothing else hardware wise wrong with the phone besides the power button and your boot loaders are not corrupted (and as long as nothing is wrong with your jig) the jig should put you into download mode every time.
charged phone, battery didn't warm, but area just above it did. Tried booting with JIG and USB cable and all combinations of volume buttons, to the same black screen.
Sounds like you should go ahead try with your warranty replacement.
But, if i were you i would try an going to an att store or service center, sometimes there with a hardware defect like your power button they will swap the phone right on the spot quick and easy. if not, the worst they will tell you at the store is to send it in for a warranty replacement, no harm in at least trying.
Yeah, I went to the store and best they did was watch me talk to the warranty people on the phone.
The disconcerting thing with the return is that they send me a phone, then I send them mine and if they have a problem $400 magically appears on my bill and there's nothing I can do about it.
If I can get it warrantied, great. If I can't, I'd rather spend $400 on a newer, better phone (instead of a factory refurbished version of the same phone).
I'm surprised there aren't more people with returns experience here...
I did a return for my wife's captivate at the att store. Her phone had random soft reboots. They did not even look at her phone, and just swapped it out with a new captivate.
Sent from my SGH-I897 using XDA App
My cappy was bricked because Odin failed while flashing the boot-loader.....so no boot-loader or anything was on there. I went into the att service center and told them I realized it was off and I couldn't get it to turn back on. Every question they asked me I just said I dunno im not sure. The guy said let me trouble shoot this to see whats wrong....lol he came back and they gave me a new one on the spot.
It seems that you really don't know whats wrong with it so there is no morality issues........IF there were any before lol.
bobby98989 said:
Yeah, I went to the store and best they did was watch me talk to the warranty people on the phone.
The disconcerting thing with the return is that they send me a phone, then I send them mine and if they have a problem $400 magically appears on my bill and there's nothing I can do about it.
If I can get it warrantied, great. If I can't, I'd rather spend $400 on a newer, better phone (instead of a factory refurbished version of the same phone).
I'm surprised there aren't more people with returns experience here...
Click to expand...
Click to collapse
I've had two actual experiences. The first was a soft brick. This happened before anyone really knew about how to build a JIG. This happened within the first 30 days. I was basically in your boat, I had a bunch of crap on the internal SD card and I even still had some i9000 firmware still loaded to the phone. I exchanged it last October and never had any backlash.
The second time I messed up /efs. I was able to flash it back to stock and master clear the phone to remove traces that I had done anything to the phone. This time I dealt with samsung directly. They paid shipping both ways, made sure my phone was not water damaged and actually ended up replacing the mainboard (they seem to do that to fix a ton of issues).
Both experiences I mailed in my phone. I never dealt with a local service center.
Hi all,
I woke up this morning and my note's screen hasn't been working. I didn't drop it or spill anything on it, it just doesn't turn on. I know the phone is on because i can hear and see the capacitive buttons light up when i touch them. Does this mean i need to replace the Super AMOLED/digitizer unit?
The only thing i can see is the white Samsung logo (very faintly at that) when its booting up.
I found a site that sells replacement units but i don't want to buy it unless i have to.
I need some advice.
junior19871 said:
Hi all,
I woke up this morning and my note's screen hasn't been working. I didn't drop it or spill anything on it, it just doesn't turn on. I know the phone is on because i can hear and see the capacitive buttons light up when i touch them. Does this mean i need to replace the Super AMOLED/digitizer unit?
The only thing i can see is the white Samsung logo (very faintly at that) when its booting up.
I found a site that sells replacement units but i don't want to buy it unless i have to.
I need some advice.
Click to expand...
Click to collapse
Did you try go to recovery or download mod?
If it samething you need to change the screen.
Good luck
avetny said:
Did you try go to recovery or download mod?
If it samething you need to change the screen.
Good luck
Click to expand...
Click to collapse
Hey thanks for the reply. But i my phone is not even rooted. it was working fine last night.. the only thing i did different was i didn't charge it over night. So i thought at first it was a battery issue. I'm so sad... lol
sounds like the backlight is burnt out... unfortunately this is not something that can be replaced itself... the digitizer/lcd will need replaced. now is the fun part... either find the country your note is made for and mail it to the warranty dept, or have it fixed by a reputable repair shop out of warranty...
No need to have root, to go to stock recovery
Just switch off device, keep holding vol up + Home + Power
when light turns, release power button, but keep holding other two.
If you able to enter in recovery, N can read on screen, means screen is intact.
wipe cache, wipe data
N still error remains, flash Stock ROM
Hello,
I have an LG P880 and I had the Torch app with the flash on.
I accidentally dropped the phone and it fell with the screen down and the flash went off.
When I went so see what happened I noticed that the battery was still attached.
I tried to turn on the phone but to no avail. The power button seems to be working as I can hear it click, but the screen doesn't turn on.
Later tried to connect the phone to my PC to check if it connected in download mode, but it didn't. ADB doesn't recognize any devices either.
I don't know what else I can try.. I had some notes on the internal memory that I can't reach and I really needed them..
Does anyone know of a way to extract information from the internal memory?
The phone is still on warranty and I don't see any screws that have a void stamp. If needed I can disassemble it.
It was running CM 10.1 stable.
Thank you for your time
tyraek said:
Hello,
I have an LG P880 and I had the Torch app with the flash on.
I accidentally dropped the phone and it fell with the screen down and the flash went off.
When I went so see what happened I noticed that the battery was still attached.
I tried to turn on the phone but to no avail. The power button seems to be working as I can hear it click, but the screen doesn't turn on.
Later tried to connect the phone to my PC to check if it connected in download mode, but it didn't. ADB doesn't recognize any devices either.
I don't know what else I can try.. I had some notes on the internal memory that I can't reach and I really needed them..
Does anyone know of a way to extract information from the internal memory?
The phone is still on warranty and I don't see any screws that have a void stamp. If needed I can disassemble it.
It was running CM 10.1 stable.
Thank you for your time
Click to expand...
Click to collapse
try removing the battery, plug a usb connected to a pc, whilst holding volume down, if it goes into software download mode, you can restore it by flashing the original firmware through kdz.
zri said:
try removing the battery, plug a usb connected to a pc, whilst holding volume down, if it goes into software download mode, you can restore it by flashing the original firmware through kdz.
Click to expand...
Click to collapse
Thank you for your reply, but I have already tried that. The screen doesn't even turn on.
Another interesting thing that I found is that in complete darkness, I remove and insert the battery and try to turn it on. The lights on the touch buttons slightly blink and the phone doesn't do anything else.
tyraek said:
Thank you for your reply, but I have already tried that. The screen doesn't even turn on.
Another interesting thing that I found is that in complete darkness, I remove and insert the battery and try to turn it on. The lights on the touch buttons slightly blink and the phone doesn't do anything else.
Click to expand...
Click to collapse
If the phone does not turn on, something has probably broken inside the phone, due to you dropping it. You could try to get it repaired and hope the info will stay on it, or you could disassemble yourself and see if you can spot the problem and repair it yourself.
chasepoes said:
If the phone does not turn on, something has probably broken inside the phone, due to you dropping it. You could try to get it repaired and hope the info will stay on it, or you could disassemble yourself and see if you can spot the problem and repair it yourself.
Click to expand...
Click to collapse
Thank you for your reply, I will send it to warranty tomorrow probably. I disassembled everything except the touch screen and it seems everything is in place, since I'm don't have the knowledge for anything else and don't want to break any seals if any exist
More information: I can turn it on to the APX mode apparently (volume up + volume down + power on), however Windows says it is an "Unknown device" and doesn't even provide a vendor/device ID so no driver can be installed for the device..
Hope they can salvage my data or I'll have a hard time trying to remember my notes lol
tyraek said:
Thank you for your reply, I will send it to warranty tomorrow probably. I disassembled everything except the touch screen and it seems everything is in place, since I'm don't have the knowledge for anything else and don't want to break any seals if any exist
More information: I can turn it on to the APX mode apparently (volume up + volume down + power on), however Windows says it is an "Unknown device" and doesn't even provide a vendor/device ID so no driver can be installed for the device..
Hope they can salvage my data or I'll have a hard time trying to remember my notes lol
Click to expand...
Click to collapse
probably something inside the phone has broken as stated above, i have never heard of this APX mode and i wouldn't mess around with it, i have bricked my LG devices several times and have only fixed it with kdz
zri said:
probably something inside the phone has broken as stated above, i have never heard of this APX mode and i wouldn't mess around with it, i have bricked my LG devices several times and have only fixed it with kdz
Click to expand...
Click to collapse
The APX mode is like recovery mode but on a deeper level. You use nvflash with it. If you can't get to this mode nothing else will work more info here
I sent it to warranty, they said they will contact me within 5 days
tyraek said:
The APX mode is like recovery mode but on a deeper level. You use nvflash with it. If you can't get to this mode nothing else will work more info here
I sent it to warranty, they said they will contact me within 5 days
Click to expand...
Click to collapse
well thats some good news, goodluck with that