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Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
Gosh.. this phone is giving me so much headache recently.. first my PC can't detect my phone.. still haven't fixed it yet..
Now.. when I did a sprite backup restore.. The phone freezes!! what wrong with this phone? It's stuck on the main screen now.. all I can do it press the power button!!
Hey buddy all I can suggest (because this HAS happened to me once before).. Restart or shut down and turn the comp back on, make sure your phone isn't connected. Then soft reset your phone and let it completely boot up. Then try plugging it in and it should sync. If this doesn't help, then hard reset. I know it sucks especially if you have never backed up your phone but it usually is the only fix for certain problems. to hard reset, hold down the 2 soft keys and then insert your stylus into the soft reset hole. Leave it pressed until you see a grey screen and then follow the instructions.
ericc191 said:
Hey buddy all I can suggest (because this HAS happened to me once before).. Restart or shut down and turn the comp back on, make sure your phone isn't connected. Then soft reset your phone and let it completely boot up. Then try plugging it in and it should sync. If this doesn't help, then hard reset. I know it sucks especially if you have never backed up your phone but it usually is the only fix for certain problems.
Click to expand...
Click to collapse
That's not my main concern now.. the problem now is it freezes after a seconds.. I can't do anything..
get a calculator.. it's fail safe.
DVS_WiNdz said:
That's not my main concern now.. the problem now is it freezes after a seconds.. I can't do anything..
Click to expand...
Click to collapse
I'm not sure what you mean by "it freezes". Is it your phone all by itself or is it your phone connected to your pc or is it your pc connected to your phone?
Anyway, when there is a connection and your phone is synchronizing, it sometimes freezes for a while, it comes back after synchronizing. Its annoying and mostly a vista thing
Mesias said:
I'm not sure what you mean by "it freezes". Is it your phone all by itself or is it your phone connected to your pc or is it your pc connected to your phone?
Anyway, when there is a connection and your phone is synchronizing, it sometimes freezes for a while, it comes back after synchronizing. Its annoying and mostly a vista thing
Click to expand...
Click to collapse
The phone just froze when it boots up.. Nothing happens when I touch the screen or press the buttons. I waited for 15 minutes to see if it was only a phases.. which it was not..
But it is fixed now after hard reset and restoring again.
I was on the site earlier, and decided to install a bunch of stuff for my Tilt. I thought during the time it would be smarter to wait to reboot until all the apps/programs were installed. Upon doing the reset now my Tilt won't get past the initial AT&T screen. How can I reset my Tilt to get it back to normal? I can't access it thru Activesync since it is never starting up all the way just trapped on the intial At&T screen displaying the following please help:
R 1.27.14.09
G 22.45.88.07H
D 1.62.00.00
have you tried a hard reset?
what did you install? Obviously you tried a soft reset by inserting stylus....
Try a hard reset?
Hard reset = hold down both soft keys and insert stylus. If you did it correctly the device will inform you to continue on with tapping the send key twice.
All the installed apps will be removed as well as everything else in the phone. I hope you have your contacts saved to your sim.
Anyone in Tilt world please help
I can't hard reset because I can access the device, if I am understanding you correctly.... can u please clarify?
I thought I was becoming a semi expert but now I'm in trouble I think since I can't get the Tilt to load like normal.... I do have a replacement Tilt @ home I was waiting on screen protectors from. Let me ask should I just pop my battery and SIM out, and install it in the new phone? Will this problem carry on to my new phone or will swapping the Tilt solve?
I am wondering that once I put my SIM and battery in the new Tilt will it just be default and require me to add my apps again?
so I will lose all my stuff but it will free the Tilt.... if I have a backup on the storage card will I be able to restore?
jaycage said:
so I will lose all my stuff but it will free the Tilt.... if I have a backup on the storage card will I be able to restore?
Click to expand...
Click to collapse
Depends on what you backed up. But if installing certain software led you to this, why would you want it back?
I held the soft keys, inserted the stylus, and got the warning message.... yet the phone is in the same place again
no the backup was much earlier just got to happy downloading today
the send is the square button in the middle correct?
jaycage said:
so I will lose all my stuff but it will free the Tilt.... if I have a backup on the storage card will I be able to restore?
Click to expand...
Click to collapse
Relax, you didn't break the phone just do the hard reset as described above. It will reset the phone as it was when you took it out of the box.
At the warning message press the send (green button )
semi pro my ass
which key is the send key?
this is so embarrassing
the green one on older phones its called the "talk" key
redbandana said:
the green one on older phones its called the "talk" key
Click to expand...
Click to collapse
Is there an echo in here ?
yeah that's what I say no but if I remove SIM and battery and put in a new Tilt body will it come back as default..... or can someone send me a facking pic for what the damn send button is on the Tilt?
LOL! wow the send button is the above the windows button and if you dont know where that is its next to the internet explorer button and if you dont know where that is. wow. just wow.
jaycage said:
yeah that's what I say no but if I remove SIM and battery and put in a new Tilt body will it come back as default..... or can someone send me a facking pic for what the damn send button is on the Tilt?
Click to expand...
Click to collapse
There u go.
huh?
dude listen its simple.
Hold down the two soft keys (they may be displayed as calender and contacts on your device) and insert the stylus into the reset hole that is next to the usb port.
If you do this correctly a warning will appear.
Now click send key twice as instructed. It is the green key which is located on the upper left of the shiny silver pad.
1.) I changed new rom
2.)It freezes when i was using youtube panel
3.)I turned off and when i turn on again wont load
4.) I tried hard reset , taking out the battery and memory card still wont load
5.) couldn't connect to pc
anyone know how to fix ?
well i had the same issue few moments ago. but now i get rid of it by using a very easy method.
- While the phone is off -hold down the front left and right buttons on the X1 and insert your stylus into the soft reset hole all at the same time.
- After i did this i was presented with a blue screen that told me to press R to reset and delete all my existing stuff. Then i had to callibrate the stylus and the same stuff the day you got it.
I tried that way too, after it said restart i pressed spacebar to restart and its still stuck at loading screen...
you press R... not space
poetryrocksalot said:
you press R... not space
Click to expand...
Click to collapse
R to hard reset, SPACE to restart.
If the phone has finished its hard reset (it's telling you to press SPACE) and you can't just remove the battery and turn the phone on. Maybe your keyboard is dirty and it's not reading the SPA.CEBAR presses
OT: hey poetry, where'd you been? did you sell your X1?
Sorry for my bad english , but it did restarted after pressing the spacebar but it still freezes for some reason and ive done like 5`6 hard reseting it ;/
harveydent said:
R to hard reset, SPACE to restart.
If the phone has finished its hard reset (it's telling you to press SPACE) and you can't just remove the battery and turn the phone on. Maybe your keyboard is dirty and it's not reading the SPA.CEBAR presses
OT: hey poetry, where'd you been? did you sell your X1?
Click to expand...
Click to collapse
yes I sold my X1. I wanted to try out the Nokia E90, and my X1 was in such a bad shape that I had to sell it before it lost value.
i know this is old post, but i have that problem now, any solution.
i changed my rom 20x till now but now stack on XPERIA logo, soft reset hard reset not working, any help....
solved. entered boot loader, three color screen, run task 29 utility 8-12 times, every time connected disconnected usb cable, removed inserted battery and then suddenly update progres was shown on phone. huh. flashing my X1 was easy till today. Good luck to all...
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
mashk said:
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
Click to expand...
Click to collapse
As I mentioned above, I can hardly do anything from that fastboot screen. Up, down and power button is not working as I cannot navigate to recovery or factory reset. Even pushing power button wont do.
When I connect the phone to PC, nothing happen. It is because the phone is out of battery i suppose?
The problem is when I start to charge the phone, it will keep looping. But if I dont, the phone is death and I cant do anything.
I honestly dont know. I suspect you have
Fast boot selected under Settings>power.
You've got to try till you can get into fastboot otherwise send it for repairs.
Sent from my HTC One_M8
evelucife said:
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Click to expand...
Click to collapse
looks like an hardware defect, maybe your power button is stuck?
alray said:
looks like an hardware defect, maybe your power button is stuck?
Click to expand...
Click to collapse
I dont think so man. It seems working normal for me. But thanks anyway
evelucife said:
I dont think so man. It seems working normal for me. But thanks anyway
Click to expand...
Click to collapse
"To restart the phone, keep pushing the power button for (x) second" with x is the count down number.
Click to expand...
Click to collapse
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
alray said:
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
Click to expand...
Click to collapse
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
evelucife said:
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
Click to expand...
Click to collapse
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
alray said:
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
Click to expand...
Click to collapse
Thanks man. I will see if i can do.