Samsung captivate won't receive texts! Everything else is fine. - Captivate Q&A, Help & Troubleshooting

Hello
On Wednesday, I was sending and receiving multiple texts all day just fine.
Now starting Thursday morning, i sent out some texts to 15 different people, all said they received it and texted back.
My phone has not received a single text since wednesday. It can do everything else, send texts, phone calls, etc.
I'm on cognition 4 ROM, i've tried hard resetting it multiple times, called ATT and they said I should be getting them but I am not. I have full service. They also said i'm not the first person to call about this problem. I've also put my SIM in another phone and still no texts received.
Any ways to fix this?

Smitty50 said:
Hello
On Wednesday, I was sending and receiving multiple texts all day just fine.
Now starting Thursday morning, i sent out some texts to 15 different people, all said they received it and texted back.
My phone has not received a single text since wednesday. It can do everything else, send texts, phone calls, etc.
I'm on cognition 4 ROM, i've tried hard resetting it multiple times, called ATT and they said I should be getting them but I am not. I have full service. They also said i'm not the first person to call about this problem. I've also put my SIM in another phone and still no texts received.
Any ways to fix this?
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If you put the similar in another phone and you are still not getting them then it is a network issue. Are you using a 3rd party text app?

zelendel said:
If you put the similar in another phone and you are still not getting them then it is a network issue. Are you using a 3rd party text app?
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Nope. Stock texting.
That's what ATT is apparently telling me and it's pretty frustrating.

ATT needs to "re-activate" your phone.
I've had this problem 3 times. Sometimes it will take a few hours for all the old texts you missed to show up.

I had the same issue. Went to the ATT store told them I called customer service and that customer service said i needed a new SIM card. Got a new SIM card - problem solved. Then almost immediately all my texts started showing up.

vdubguy said:
I had the same issue. Went to the ATT store told them I called customer service and that customer service said i needed a new SIM card. Got a new SIM card - problem solved. Then almost immediately all my texts started showing up.
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Click to collapse
I agree. Sounds like a bad sim card, especially considering you didn't receive texts in the other phone you put your sim in.

Related

Troubleshooting: Some SMS don't get through (German Network)

Hey everyone,
I face a SMS sending problem. I'm texting to Australia quite often and I'm (different to my t-mobile button above) with E-Plus. A long time me and my partner down under had no trouble sending/receiving text messages. But lately only half my texts get through.
We had a problem earlier this year when she was with Optus. All of a sudden my messages did not get through anymore. All of them. Then she changed to Vodafone and it seemed to work. But E-Plus (I'm actually with MedionMobile, just using E-Plus network) made their messages cheaper and now I face this problem!
It's really anoying. Now -
when I have such a problem - does it have anything to do with my Radio / Rom installed on the phone? Or is this just a network fault?
Would changing to Vodafone solve this problem since Vodafone Germany and Vodafone Australia are partner networks?
It's just that E-Plus is so much cheaper (1/3 of the price for a SMS!)
Please try to help me!
Is your operator billing you for the txts? If so, you can be sure they're transferred to your operators server correctly and your phone's alright. But you probably won't be able to get a deeper insight into what happens after that- if and where your txts are lost....
Changing networks MIGHT help, but don't count on it.
You might wanna try sending your txts using an internet-based service?! just to check... and, btw, that might be cheaper, too. I remember seeing a tool that allows you to send txts via internet-based services from your xperia using your data connection. i just can't seem to find it right now.
first: thanks for your help!
My operator is billing me for the text messages, yes. So they send it correctly. I even tried out to get a confirmation for sent items, you know? I always get the message that it has been delivered. But then she does not get the message...
I tried out to send messages from two of my class mates and from my mums phone as well as from my dads phone. Their messages all get through...
I think I know what you mean with internet based SMS sending. Innosend is such a service, huh?
But items sent throught that service do not get stored in my SMS store...But I will try it out, I guess. As well as I try a Vodafone SimCard.
I hope there is nothin wrong with my phone...
Out of interest, what phone does your partner have?
Oh, I think you got me there. Long time it was a Sony Ericsson...older one. But she got a new one two weeks ago or so. But I don't think it's her phone because the fault occured on both, her old and her new phone. I'll write it in here as soon as I know...
Ah ok cool. The reason I was asking: When I got my Xperia I soon realised that my gf was only getting around half the texts I was sending. It drove me crazy as nothing seemed to fix it - I got my phone replaced, she got hers replaced, we both got new SIMs. Just like you, the texts were showing up on bills, and O2 could see them going through their message centre, so they could not identify the problem.
Eventually I figured it out, my gf did not receive my messages when they were longer than a single message. Anything more and it simply did not show up on her phone (LG Renoir), but still seemed to send successfully and show up on my bill. I then realised that the same thing happened when sending long texts to my friend (also an LG, but a Viewty). They can both get long messages from other people, just not me, so I think there must be some sort of incompatibility between the Brands/softwares.
Probably of no help to you really, but maybe you send long messages too?
No, it's fine since I experience such a thing on my own now. Thanks for sharing! I'm gonna ask her what kind of phone she uses now. Today I removed the SIM Card from my phone and replaced it. The Xperia did a new setup on my network and afterwards my 2 sent messages came through. Maybe I just had to do that because I flashed a new Rom and later a new Radio without renewing my network options...
As you, I do not have a clue where the problem is...But also takin my mums T-Mobile Sim Card in my phone she got all messages. I believe it's the operator...I keep you guys updated when I have my Vodafone card or if it should work normally now...
Thanks for your help. Always appreciated!
edit:yes, I experienced that longer messages have less chance to get through. Sometimes they are messed up or just the first part (first 160 characters) get through...hmm

[Q] All recevied calls straight to voicemail, can't recieve texts, on Bell (I9000M)

For the past day I haven't been receiving any texts. I've tried 3 different friends phones on 2 different networks and 1 on the same network. I can send texts fine though.
A couple hours ago I tried calling my phone from a land line and noticed it goes straight to voicemail. I can make calls fine as well.
All the settings look fine on the phone, is there any special codes to enter to further check things?
Bells customer service is gone 'til Monday....
did you unlock the phone, or using any TurboSIM card unlocker?
Stock rom, not rooted or done anything like that. The only new apps I can remember using yesterday is the bluetooth module for astro file manager and trying the bump app with an iphone. Does that work by the way, android/iphone bump app? It wasn't for me.
Also, a reset to stock from the privacy menu hasn't helped.
yes i have bump installed, but so far not seen any iphony user with bump to try it on
are you able to receive phone calls if you put your sim card on another phone?
Finally got the number for data support from one of the local stores and they were able to fix the issue which was something on their end.
Yup, that just sounded too weird too be a phone issue
Sent from my GT-I9000M using XDA App
Bell has been having outage problems. It's probably due to the surge of new users they're getting because of the SGS. I called them up and they reset it for me or something.

[Q] Rejected text message on CM 6.1.....

Hi Guys,
I'm running Cyanogenmod 6.1 (Android 2.2.1) on my G1.
I received a text message but the notification then said;
"Text message rejected due to storage full"
(or something along those lines)
My questions are;
1. Is there anyway to get that text message resent by the network? If the phone says it 'rejected it' then presumably this means it has a not-delivered status on the mobile providers SMS system?
2. Can text messages be saved to the memory card?
Thanks,
Mark.
Not as far as I know. I had something similiar happens to me and I could never re-receive it.
This happened to me once and it never, ever came through. I gave up on it. Though a few weeks later it had happened again for a different reason. I done a manual search roam, tried to join a different network, it failed, put me back to my original network and the latest message came through. It worked a good couple of times for me.
Chocolate Columbo said:
This happened to me once and it never, ever came through. I gave up on it. Though a few weeks later it had happened again for a different reason. I done a manual search roam, tried to join a different network, it failed, put me back to my original network and the latest message came through. It worked a good couple of times for me.
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I too thought this would work but it didn't...
Which network did it work on?
It worked for me on giffgaff. Though when it didn't work, I had left the phone for like 2 days before actually trying anything like that to retrieve rejected ones. When I got the reject message the last few times, I cleared space then done the roam thing straight away and it came through.
I don't need to be clearing space anymore really though. I just keep an eye on it even though I'm now flashing ROMs all the time. That roam change thing was when my a2ext wasn't configured/working properly and I was in the middle of conversations.
Arghh, this just happened to me with being on a magpieless Froyo rom and just being on a market binge.
Who's fault is this, the rom/phone not sending the correct response to the network, or the network being a ****?
I'm sure it should work, it used to be fine back in the day when texts went on the sim and you could have 10 so it happened all the time.
Its pants. The phone is supposed to send a confirmation back to the network of successful receipt. So either something isn't working with that or the networks aren't processing as they should.

sms failing but actually sending

regular sms (textra) will take minutes to send, usually failing once or twice. i was just informed that the failed texts are actually sending. this problem is new in the last 2 days and it's KILLING ME, any advice would be great.
edit: i have wifi calling and VoLTE off
further edit: this issue persists with and without data and wifi on and off. i've tried every combination. and when texts do send, they take at least 30 seconds to go through. i've been texting my google voice number and they're received on there before they're even marked sent on my phone. i'm in nyc, with full 4g LTE connection
Call customer service. Could be something they need to reset on their end. I had the same problem with my wife's note 3. They fixed it shortly after I called.
J
Sent from my SM-G920T using Tapatalk
pestilencec11 said:
Call customer service. Could be something they need to reset on their end. I had the same problem with my wife's note 3. They fixed it shortly after I called.
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I'm using Textra with T-Mobile just fine!

Texts stuck "sending" and other issues

Ok everyone figured I'd come here to where the experts live. Haven't been here in awhile.
Recently my S8, wifes S8, and our sons S8+ all have the same issues.
The first issue is texts get stuck "sending". This happens with WiFi on or off, with wifi calling on or off, and I even tried changing off LTE to just 4G/3G/2G and even 2g in settings to see if that would help. I'm on the latest firmware from TMO ending in QEF, well we all are.
The other one is apps like FB and others aren't alerting but they will show the number of alerts even after they've been checked. I've reinstalled these apps and the problem persists, and then I can reboot my phone or wifes phone and all the alerts start working again for awhile and then die eventually.
The texting issue though persists and is random when it will hang and when it doesn't.
According to TMO rep at the store it's a bug in the firmware with bixpy that was pushed out, but I frankly don't buy it and figured I'd hit the guru's up here and see if you guys have any thoughts.
Thanks in advance guys and gals....
I too have had the random "texts get stuck sending" issue. I haven't had it in a while though (now that I've said that I'm sure I will).
I unfortunately don't have any suggestions.
I ended up using googles version of messages due to this. Only on stock text app do i have any problems anymore. I also noticed on the stock app that my phone would say "sending" when the other side would actually get it, but it was at random.
You don't have a cellspot repeater or router do you? Last time I had it, my device was hung and needed reboots. Just a thought.
Thanks for the feedback, yes I have a cell spot, but I also have the issue other areas of town too with no real specific place thatbit always happens.
I'm going to reverse back from the qef firmware and see if that resolves things. This has been so annoying, and it just started about two weeks ago.
Thanks again everyone.
I have had the same issue with sending texts too. I have been using the stock messenger app. I may just switch to textra.
Same issue here. A temporary fix, try turning on airplane mode and off. Works for me a times
Also happening to me on the XAA firmware (have unlocked NA variant) with the stock messaging and Google messages.
So I'll ask the question begging to be asked (at least by me): How does one disable this messaging app and use "stock messaging" app?
Thanks in advance....
rabilancia said:
So I'll ask the question begging to be asked (at least by me): How does one disable this messaging app and use "stock messaging" app?
Thanks in advance....
Click to expand...
Click to collapse
Just get a app disabler for Samsung from play store like BK Disabler.
If I were you, just download Android Messages. It's simple and fast.
However, I do not recommend disabling stock messaging, unless you don't like getting EAS (Amber/Weather/Presidential Alert)
Having the exact same issues and it's driving me crazy because I really like this phone. I don't get notifications for any of my apps but when I open them I can see the new messages. A reset seems to fix the problem but it only lasts about an hour before it starts doing the same thing. I've tried using different messaging apps but the same thing. And the fact that I don't get notifications for other apps it can't just be a text messaging issue right?
Happened to me for almost 2 months but haven't had an issue in about a week. Called t mobile, they created a ticket and said they'll be working on it. Few days after speaking to them, problem went away.
This has been happening intermitantly for me as well. It's been bad the past three days. I'm currently in coversations with T-mo's engineering team and they seem to be coming up with a bunch of dead ends. It's not a location based thing as it's been happening over a 20 mile radius in the past few days for me. Other people on T-mo network that I'm freinds with or I work with aren't having any problems. I'm wondering if just a fresh SIM card could solve it?
I have data connection although it seems a little sluggish compared to when I originally got the phone. Similar to OP I've tried all the "G's" modes, with wifi calling on, with it off, with cellular network preffered with wifi calling on and off. With Textra, with stock messaging app. I've factory reset to no avail. I've pulled and re-inserted the SIM card to no avail. This is incredibly frustrating for a flagship phone on a network where I've had no previous issues.
UPDATE: T-Mobile sent me a new SIM card and that seems to have cleared up the issues. Not sure if it just hapened to coincide with T-Mo tower fixes or anything else like that in my area but I'm back to normal operation. Anybody else experiencing this I recommend you push customer service to send you a new sim.
my husband and i are having a strange issue where we can message pictures and video clips to other people that don't have the s8, or aren't on tmobile and they'll send and receive just fine, but when we try to send to each other, the first attempt to send fails, but the second attempt goes through?
balthuszar said:
my husband and i are having a strange issue where we can message pictures and video clips to other people that don't have the s8, or aren't on tmobile and they'll send and receive just fine, but when we try to send to each other, the first attempt to send fails, but the second attempt goes through?
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i had same problem one of you is not using stock message app, if you check it ull find pictures all there i think its new messages plus thing

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