I have been having with all the ROM's (and I have tried haykuro, JF, Rogers cyano, ramjet, virtudude etc. with the same error message 'cannot create the account, please try again later.'
Now, Moxier, RoadSync Beta and Touchdown all work just fine with the same inputs (SSL, exchange server name, user, passwd, domain etc.) I am giving the HTC mail app.
I Think the problem is ISA. My company uses ISA security.
All the 3rd party apps (Moxier, TD etc.) all support ISA, but I don't think the HTC mail app supports it.
Reason for this post is two-fold:
-I know there were/are others who are in the same boat, thought I'd at least pass this along
-Question is, the new Mytouch 3G announced clearly mentions Exchange support, so I am wondering how that can be since I have tried all variations/ROM's based on cupcake here already with no avail.
The only thing I haven't tried is the stock cupcake update which i don' think has Exchange? So does the MyTouch have a customized ROM or would ISA probably not work on MyTouch as well?
I am guessing the later?
KG
I think i know what is the issue, the account you are trying to create is Secured, and HTC mail client is not secured, and you will have the same issue with MyTouch 3G ,i tried it myself and i've got the same error (
kgdg said:
... the new Mytouch 3G announced clearly mentions Exchange support...
Click to expand...
Click to collapse
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
username issue
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon
Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.
About the Exchange thing:
I imagine they're using advertising speak to say that you can get your Exchang email - which is possible over IMAP (depending on your Exchange server settings, obviously).
From what I understand, Google won't allow the "with Google" tag on phones that include ActiveSync.
The MyTouch3G most definitely is "with Google". So it's probably the IMAP thing.
I think it is the ISA issue. I also have the same problem with the stock HTC activesync exchange software. ISA option is the only difference I notice between the stock HTC activesync and the 3rd party apps (touchdown, moxier, etc)
lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
Here is where i saw it, under Communication, it says Exchange supported:
http://androidcommunity.com/wp-content/uploads/2009/06/t-mobile_mytouch_3g_fact-sheet_2.JPG
joners said:
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon
Click to expand...
Click to collapse
Jon, ya, i have tried everything on there....besides, i don't have a user/pwd issue, it just keeps saying 'Account cannot be created'.
ckrest said:
Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.
Click to expand...
Click to collapse
huh? this is not my decision to make. My company uses 2003, that's that. Dunno if/when they will upgrade to 2007, point was that 2003 works fine with Moxier, TD and Roadsync, that is all the other 3rd party apps work, only the HTC app doesn't work.
exchange contacts sync
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
linked directly from this very link you posted:
http://www.informationweek.com/news/internet/google/showArticle.jhtml?articleID=218100660
where i work we use Zimbra which has an "exchange" server. It utterly fails on any HTC exchange support
touchdown works perfectly, iphone exchange works perfectly. Pre exchange works perfectly.
Right now this is the single biggest "fail" with android.
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
there is zero support for exchange most official builds. the builds that do have it, use HTC's poor implementation.
mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
Here are some of my observations.
-JAC Hero - my HTC exchange works fine. Just can't seem to include original email in replies. I can't cut/paste either. No HTML.
**is this the same in Rogers builds?
-Dudes Rogers - wouldn't create account similar to you issue. Went back to hero.
JAC Hero - I reinstalled, but did not set up email durin begining phone setup. Later when configuring it would connect, show my folders, then fail to create account. I did a logcat and it is trying to delte an account that does not exist.
JAC Hero - reflashed and setup during phone setup and it works fine.
***anybody know the difference for HTC mail between Rogers and Hero??
I'd like to give Rogers a more solid try but need exchange.
-oldsk00lz
mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated
kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
Then go get a Windows Mobile phone people are trying to help you, no need to be so impatient. Who can you really blame if it is a compatibility issue between Exchange 2003 and the app? HTC or your company for not keeping things up to date?
Also, I wouldn't say this thread belongs in Android development.
kicker1 said:
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated
Click to expand...
Click to collapse
NO luck with new exchange account and imported contacts help help help!!
kicker1 said:
NO luck with new exchange account and imported contacts help help help!!
Click to expand...
Click to collapse
I have the same problems... I have 138 contacts. I plan to back them up and strip there content down, like removing comments and contact images and see if that helps.
I just updated to JI6 Froyo (Cognition) and now I am unable to connect to my corporate email account. I get a warning message that states my phone does not support security policies. Not sure what's changed from the 2.1 to 2.2, but I do know my Corporate email does indeed work with 2.1 eclair. One thing to note is that my corporate email requires a 4 digit lock pin, perhaps this is whats causing the issue?
Can anyone provide any insight into what changes were made to the email client in 2.2 Froyo, and why exchange email is no longer supported (in this particular instance)?
Thanks in advance.
-Nova
You should try to delete the email client and install the cyanogen one. I think that'd what sherpa did for his ''rom''
Yay no more fc
I'm pretty new to Android (Blackberry and WinMO power user). I'm assuming I would need to remove the client via ADB commands? I feel like its probably better just to wait for CM6.1 to get ported to the captivate.
Have you tried beta 5.5? I just installed and it has a new email client. It has fixed the forward/reply issues for me. May solve your issues too.
Sent from my SAMSUNG-SGH-I897 using XDA App
Eclair never really supported security policies. Froyo does. You should set the PIN then readd the account and it should start working.
Or just break down and get touchdown. So much better than the stock client. Especially from an enterprise exchange admin point of view.
Sent from my GT-I9000 using XDA App
tytdfn said:
You should try to delete the email client and install the cyanogen one. I think that'd what sherpa did for his ''rom''
Yay no more fc
Click to expand...
Click to collapse
is there a pointer as to how to do this?
Just went to Cognition 2.3b8 (froyo), mostly because I dont know any better and that appeared to be the most bug-free Froyo ROM for Captivate.
Anyway, I'm pretty happy with it so far, except that I cannot get Exchange email setup for work. I enter the same settings that I used in Eclair, but get the following error:
"Setup Could Not Finish. Unable to connect server".
The fully thing about that is, if I change my username or password to be wrong, I get an "incorrect username/password" error, which tells me that it is actually connecting to the server but something more subtle is wrong.
We do use Exchange 10 at work and I did attempt the solution posed by this thread:
http://forum.xda-developers.com/showthread.php?t=821297
Nothing....same problem. Anybody else have experience with this? Any fix or suggestions floating around?
Thx!
Nick
I had the same problem. I ended up using "Improved Email" from the market - it looks a lot like the stock email app but has a few enhancements (and is free). Turned out (I think) that my corporate exchange server needed security settings that stock email didn't have (and acknowledged as such). Try that app or check out one of the other email apps if you prefer.
FYI - from my research I think this is a known issue with 2.2 and was fixed with 2.2.1.
Sent from XDA App
Good to know - thx for the info Now I need to find a good basic 2.2.1 rom that isnt hacked to heck. Thats another post about that tho
Tried "Improved Email" but it didnt work either. Totally stumped our IT guys until I admitted it wasn't the standard Captivate ROM. They suggested I tried a program called Touchdown. It works but looks like total crap.
Oh well
I had a same problem when I flashed w/ Darky... I reflashed it and set up the email before I Ti restore... When Ti back up, unselect email restore... It works fine now... f
Just flashed to cog 3.0 and everything is working!
Slightly different exchange issue
I also recently took the plunge and flashed Cognition 2.3b8 (using the ODIN, one-click-download, master clear, ROM manager method). When setting up Exchange afterwards, I get the following error when trying to connect to the server:
Steup could not finish. This server requires security features your phone does not support.
Same result when trying to use the "Improved Email" app. I just re-flashed back to stock with ODIN and then installed Cognition 3.04, and I got the same error message when trying to connect to the Exchange Server with the stock app.
I know it's not the login credential--if I change them around I get a different error message telling me that I am using the incorrect username/password combination. I have also tried to set up the Exchange account before and after doing the Ti restore.
Has anyone else seen this particular error message with the Cog ROMs? Thanks in advance.
Hello,
There hasn't been a lot of action on this thread recently, but I just fixed my issue and I wanted to post it for people's reference.
Some background. Since the last post, I updated to Cog 3.04 and fixed my Android ID, both in the hopes of fixing the Exchange issue. They did not. At the suggestion of a friend, I tried installing Touchdown, a third party mail app made specifically to work with MS Exchange. It was in fact able to sync with the Exchange server, and I now have my work email, contacts, and calender on my cappy. Some complaints:
- No integration with stock calendar app (as near as I can tell)
- Pay version is $20, which is a little pricey (I'm working with the 30-trial version for now)
Other than that, it seems like a pretty slick app, probably an overall improvement over the stock mail app, but I'll have to play around with it in the coming days to have more of an opinion there. One improvement I noticed immediately: I can move messages between personal folders using Touchdown, which I was not able to do with the stock app. On a side note, Exchange contacts, unlike the calender, integrated just fine with the phone contacts.
In summary, I have no clue why this mail application succeeded in syncing with my company's Exchange server when the stock app could not. However, I wanted to get this out there as an option if anyone else is having similar issues after updating their Captivate to some flavor of 2.2.
Hi,
I haven't found any support for Exchange peak, off-peak sync support.
is there any way to put it?
thanks,
Hi,
You need to have Froyo 2.2.1 where the exchange email account has a "sync schedule" option.
Sent from my GT-I9000 using XDA App
Tumbling Dice said:
Hi,
You need to have Froyo 2.2.1 where the exchange email account has a "sync schedule" option.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
As far as I know, that doesn't exist in 2.2.1. I'm running Doc's rom now (which is 2.2.1), and I don't have that feature. I've never seen that in stock Android (including Gingerbread). It does exist on 3rd party Exchange clients such as RoadSync as well as on the HTC Sense e-mail.
If I'm wrong, and I can do this on my SGS, please do correct me, because I'd love to be able to! I have a license for RoadSync, but I hate the UI
John
I use the seven email client, they call it beta but it is 100% stable. Its free and can schedule. I came across this program as it is the company that supplied samsung with the social hub email client. This is a nice unified inbox for me with the ability to work with synced folders.
I'm using Darky's Rom 9.3
The exchange mail client in it, has the setting to schedule your method of getting the emails ("push" or "manual") according to your schedule ON/OFF peak. There's a bug though --- the roaming setting is defaulted to "manual". I can't seem to change it.
So for Froyo 2.2.1 -- such on/off peak setting exists.
jstegeman said:
As far as I know, that doesn't exist in 2.2.1. I'm running Doc's rom now (which is 2.2.1),
If I'm wrong, and I can do this on my SGS, please do correct me, because I'd love to be able to! I have a license for RoadSync, but I hate the UI
John
Click to expand...
Click to collapse
Did you try in 2.2.1 to set up a new exchange account in the stock email program ?
I did not have this peak / off-peak in 2.1 Eclair neither in 2.2 Froyo but was happy to finally get it in the stock email program from 2.2.1 JPY stock Froyo (I also had it this function in the custom ROMs I tried : Darky's & Doc's).
I have no idea why, but my phone won't include my reply in exchange emails. It just looks like I sent the original email back to the person. I searched all over and couldn't find any real answers. My phone has been fine for a while, this is a recent issue within the last week. Does anyone have some ideas on a solution?
Which email client are you using? I have only had luck with K9 mail for exchange servers.
Sent from my Cappy
Native client.
We have about 6-7 of these as company phones. This is the only time we have had this issue.