Hero freezes when you touch screen - Hero CDMA Q&A, Help & Troubleshooting

so all of a sudden my cdma heros touch screen got messed up. I tried restarting the phone and where it used to say android at the boot screen is just a blank screen now. It does restart but i am stuck at my lock screen. If i touch my screen at all it freezes up. I cant even click one dot on the lock screen. I can receive calls but the screens blank and my hard buttons work. Also i cant go into recovery and i tried wiping my storage by holding the home button and back key but when i go through with it, it does not hard reset and all of my settings are still their an i get stuck at lockscreen after restart. can anyone please help me out?

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[Q] Unlocked Atrix HD from AT&T, now stuck at grey screen

Hi, I received an unlock code and I followed the directions.
I put in my T-Mobile sim card and started my Atrix HD. When it finished loading, it went to this grey background screen that asked for the unlock code with either option of "Enter"ing or "Dismiss"ing. I inputted my code, and pressed Enter to unlock it. After that, the two options disappeared as well as the bar for entering the code, but stayed on that same grey background screen with nothing but that and the time, signal strength, battery life, etc. on the top of every android. About 5 seconds later, my phone picked up T-mobile and was finally unlocked (I was getting texts, etc), but it was still on the grey background screen. I've been waiting for over 2 hours now, and it is still stuck on the grey screen. I have tried pressing the home button, the back button, and the tabs button, but none of them does anything and stays on the grey screen. I am able to turn the screen off and on and adjust the sound with the physical buttons, and everything works at the locked screen. When I try unlocking the screen, opening the camera, opening the phone or text, it all goes back to the grey screen. Also when I try turning off the phone with the physical button, no option of powering off appears on screen, it just stays on the grey screen.
Help! How do I get rid of this grey screen. I have not tried restarting because I do not know how to restart the phone without being given the option by pressing the power button. I've held the power button, but that did nothing.
Solution
themare said:
Hi, I received an unlock code and I followed the directions.
I put in my T-Mobile sim card and started my Atrix HD. When it finished loading, it went to this grey background screen that asked for the unlock code with either option of "Enter"ing or "Dismiss"ing. I inputted my code, and pressed Enter to unlock it. After that, the two options disappeared as well as the bar for entering the code, but stayed on that same grey background screen with nothing but that and the time, signal strength, battery life, etc. on the top of every android. About 5 seconds later, my phone picked up T-mobile and was finally unlocked (I was getting texts, etc), but it was still on the grey background screen. I've been waiting for over 2 hours now, and it is still stuck on the grey screen. I have tried pressing the home button, the back button, and the tabs button, but none of them does anything and stays on the grey screen. I am able to turn the screen off and on and adjust the sound with the physical buttons, and everything works at the locked screen. When I try unlocking the screen, opening the camera, opening the phone or text, it all goes back to the grey screen. Also when I try turning off the phone with the physical button, no option of powering off appears on screen, it just stays on the grey screen.
Help! How do I get rid of this grey screen. I have not tried restarting because I do not know how to restart the phone without being given the option by pressing the power button. I've held the power button, but that did nothing.
Click to expand...
Click to collapse
Nevermind! I found the answer to own question. Since the lock screen still works, I just went to the lock screen and without unlocking the screen, I pressed the power button and the power off options appeared on the lock screen. So I was able to restart my phone that way. The grey screen is gone after I restarted. Hope this helps.
themare said:
Nevermind! I found the answer to own question. Since the lock screen still works, I just went to the lock screen and without unlocking the screen, I pressed the power button and the power off options appeared on the lock screen. So I was able to restart my phone that way. The grey screen is gone after I restarted. Hope this helps.
Click to expand...
Click to collapse
Yes, i faced the same thing and had to reset phone!
How did you reset?
Im encountering the same problem after entering an unlock code... except that I do not have acces no any other options on my phone.
I introduced the unlock code and now I have a grey screen...
Any ideas?
marcelarr said:
Im encountering the same problem after entering an unlock code... except that I do not have acces no any other options on my phone.
I introduced the unlock code and now I have a grey screen...
Any ideas?
Click to expand...
Click to collapse
Just press the power button once (without holding it) like you're locking the phone. The screen will turn black, now press it again, you'll see the lockscreen now press and hold the power button till you see the power off option coming up.
Sent from my MB886 using Tapatalk 2

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