My Hd7 stopped working suddenly wouldn't load the os even after soft resett etc. - not dropped or anything. I took it to a repairer who said it neded new touch screen although there was no sign of any physical damage. He said it must have been due to power surge or something! Anyway new screen ($250) and everything seemed fine except no sound whatsover including when using the phone. Repairer said the speaker must be damaged and offered to repair it for the cost of the speaker kit ($65). However, new screen and speaker etc still no sound. Repairer thinks it might be 'the board' and is investigating. Has anyone else had a no sound problem and had it fixed? If so I would really like to know how. The HTC HD& is costing me a fortune and it still doesn't work.
Thanks for reading as I sob quietly to myself!
why didn't you send to htc service centre instead of 'unofficial' service centre.worried they might ask you to pay again fro the mistakes they have done.
Related
So the touchscreen on my Tilt randomly died yesterday evening. No response from any on screen commands, though it still goes from dim to bright when touched.
Anyone else have any issues with this? I guess I'll have to bring my phone to AT&T today...hopefully I'll be able to get a replacement..
Try a hard reset first (but sync your data with your pc before you do)
I had the same problem - a hard reset sorted it.
Just tried this, it boots to the "Tap the screen to set up your Windows Mobile based device" message that doesn't respond to tapping!
Great, now I have a brick.
Do you have a screen protector installed? I had a similar issue and when I replaced my screen protector with a new one, all was well again.
tinman831 said:
Do you have a screen protector installed? I had a similar issue and when I replaced my screen protector with a new one, all was well again.
Click to expand...
Click to collapse
None as of now. Worst part is, I'm pretty much stuck. No phone service, no Tilts in stock to swap out, and AT&T doesn't give out loaners anymore..
Guess I'm calling customer service...
Drift Monkey said:
None as of now. Worst part is, I'm pretty much stuck. No phone service, no Tilts in stock to swap out, and AT&T doesn't give out loaners anymore..
Guess I'm calling customer service...
Click to expand...
Click to collapse
If you get your phone less than 30 days, call AT&T customer service asking for a replacement, or ask for a discount compensation credit for your inconvenience. My Tilt got cracked (I think it is a manufacturer defect), and I talked to AT&T CS, and I got $200 credit. After all, I paid only $200 for the phone, but I have to pay to replace the screen. Luckily, I got American Express to pay for the repairing charges since I used the AE card to do the purchase. Try!
I have the same exact issue, except I spilled water on mine. When I am on a call for example the phone's dimmer lights up after tapping but no other responses. Everything else is great tho. Now I added a new rom and I can't get past the setup tap screen. Let us know what happened.
My Hd7 stopped working suddenly wouldn't load the os even after soft resett etc. - not dropped or anything. I took it to a repairer who said it neded new touch screen although there was no sign of any physical damage. He said it must have been due to power surge or something! Anyway new screen ($250) and everything seemed fine except no sound whatsover including when using the phone. Repairer said the speaker must be damaged and offered to repair it for the cost of the speaker kit ($65). However, new screen and speaker etc still no sound. Repairer thinks it might be 'the board' and is investigating. Has anyone else had a no sound problem and had it fixed? If so I would really like to know how. The HTC HD& is costing me a fortune and it still doesn't work.
Thanks for reading as I sob quietly to myself!
Good day to all members and gurus! Apologies if this issue have been issued already but I cnt find it here.
I have a HTC ONE (m7 international) for almost a year now, but it was only (2 software update ago) I have this touchscreen problem where in it selects anything on the screen, when keyboard is up, it will type anything, answer/end calls etc.
Went to the internet and found out that it's not just HTC One having this issue but other HTC models as well. Some say it's the digitizer, water issue, phone fell to the ground, malwares, incompatible apps, till it looks like everyone points to any possible cause.
Some went to their telcos and the companies just replaced the phone with new one but what about to others who do not have the warranty anymore? I talked the HTC Customer Rep. but as always they just gave me scripted answer and eventually asked me to go to HTC center, unfortunately for me, I need to fly just to get there.
So anyone here with a solution to this HTC-forsaken-issue? Install, uninstall something, anything that would end this misery.
Thanks alot!
izeekramos said:
Good day to all members and gurus! Apologies if this issue have been issued already but I cnt find it here.
I have a HTC ONE (m7 international) for almost a year now, but it was only (2 software update ago) I have this touchscreen problem where in it selects anything on the screen, when keyboard is up, it will type anything, answer/end calls etc.
Went to the internet and found out that it's not just HTC One having this issue but other HTC models as well. Some say it's the digitizer, water issue, phone fell to the ground, malwares, incompatible apps, till it looks like everyone points to any possible cause.
Some went to their telcos and the companies just replaced the phone with new one but what about to others who do not have the warranty anymore? I talked the HTC Customer Rep. but as always they just gave me scripted answer and eventually asked me to go to HTC center, unfortunately for me, I need to fly just to get there.
So anyone here with a solution to this HTC-forsaken-issue? Install, uninstall something, anything that would end this misery.
Thanks alot!
Click to expand...
Click to collapse
if you modded the phone, return to stock and see if the issue persist, if not modded, do a factory reset and check the issue. if it still occur, this is probably a faulty digitizer and you'll have to send the phone for repair.
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
Click to expand...
Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
Click to expand...
Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.
Google is supposedly a global company...
Let us know how it goes, and good luck.
Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.
Bought my phone in November and until May it was working perfectly, I thoroughly enjoyed the phone.
During the installation of the April security patch my phone got stuck and I had to reboot it.
As a result, Android didnt work anymore. Even after hard resetting the phone was super slow and full of errors.
I sent it back to an official Moto service center; so they could reset the firmware.
When I finally received my phone back, I notice there were marks on the back-glass that werent there before.
the "repair paper" said that "broken parts have been replaced".
The phone works quick again, except that the loudspeaker cracks really bad on 80% volume... and when calling I can hear a very soft but subtle abnormality in the speaker as well.
I also notice a small delay with the fingerprint scanner, which wasn't there before.
When I look into the android recovery menu I can see that this phone has a different serial number than the one I sent to them.
- Do you also think they gave me someone elses phone? Because my loudspeaker didnt crack at all at high volume.
- Is this legal ?
Simply repairing android doesn't require opening up the phone to "replace the motherboard", right?
Seems like they had to replace mainboard. Which is logical, because Android errors might have been a result of damaged memory.
At least this would explain serial number change.
And the speaker problem might be a result of incorrect assembly after the repair. (this happened once to me, when I received my Lumia 930 after the repair, headphones jack was not working correctly. It did not react when headphones were connected - fortunately, when I started to move the plug in the socket, the socket "jumped in" into its place and it started to work again)
I'd return the phone and request them to fix the problems you described. I don't think much more can be done on the discussion forum