Screen Dead Zone (unresponsive to touch) - Droid Bionic - Motorola Droid Bionic

A 1/4" section from top to bottom on the left side (in portrait mode) of my Bionic seems to be paralyzed (see attached pic). Anything which falls in that zone is inaccessible. First noticed the problem when sending a text and was unable to access letters and commands in the "dead zone".
I've done the ultimate trouble shoot and did a factory reset. I suspected this was a hardware problem and I think I was proven right when restoring factory defaults didn't work. Called up Verizon and replacement is in the mail. I was told that's not an ongoing issue and my case may be the first (yeah right)...
Wondering whether or not I should unroot before sending in the replacement (can't deal with refurbish this early ). I mean I deleted all bloatware without backing up and don't feel like searching for all those apk's to restore them all.
This thread is meant to help others with the same issue...don't waste your time. It's a hardware problem. Get a replacement.

I wouldn't worry about it. If it's a hardware issue, they usually won't bother. I returned by Incredible for a replacement when the screen went dead for some odd reason. Returned a Charge (for the Bionic) in person with it rooted, running GummyCharged.
Sent from my DROID BIONIC using xda premium

Yeah if its hardware, it goes to a different department than if it was a software issue. For a hardware problem, they wont even look at the files in most cases.

Personally I would return it to bone-stock before I returned it. I understand the chance is very, very slim that they will decide to make the software modifications and issue, but I personally would not be willing to make a $600 bet on it. That just me and YMMV.
Good luck.

Geezer Squid said:
Personally I would return it to bone-stock before I returned it. I understand the chance is very, very slim that they will decide to make the software modifications and issue, but I personally would not be willing to make a $600 bet on it. That just me and YMMV.
Good luck.
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The thing is every time you root/unroot you run the risk of bricking. With my luck that may just happen, thus my hesitation. Guess I'll be a guinea pig in this one and report the results later. Got 4 more days left to return so may just change my mind and unroot.

have you tried using some painting app to test it? there is a one-click restore back to stock script made by dhacker floating around. check rootzwiki bionic forum.

Re screen 'deadzone'
I've noticed some funkiness in the left edge responsiveness too. I use K9 Mail and have multi-select on which adds checkboxes along the left margin. Sometimes they don't want to turn into checkmarks. Other times- as in just now, it's no problem

the only time i noticed touchscreen becoming unresponsive is when the phone is charging. i hope its a software issue and the next ota fixes it.

Related

Camera button peeling off

From what I heard, this is a common issue for both Droid and Milestone. Mine has started recently, though it's later than I thought, but looking at it is kind of annoying.
Mine is out of warranty, so Moto is gonna charge me extra $25 for entry fee, not worth it I'd say. I tried searching, but did not find any decent fix for this issue.
What's your experience on this? Did you manage to restore the coating, or customize it with some DIY works?
Two of my friends also had this issue.
Mine's still unaffected - god knows why.
But I don't know if it's reasonable to try to fix it on your own.
You'd have to remove the button from the case in order to repaint it neatly - but disassembling the Milestone is semi-destructive and will cause you more trouble than benefit (afaics on the 'How to disassemble' videos)
Yes, I have seen that video on YouTube, horrifying at first sight.
I'm also surprised that mine is not affected until this moment. But come what may, I have to either deal or live with it now.
I'm thinking bout just using a fine brush and paint over the button without removing it
Sent from my Milestone using XDA App

I'm on my 9th Droid 3 replacement...

Thought I'd share my story with you all in hopes that some of you may have had similar problems I've had with the Droid 3, perhaps in an effort to give me hope that one day I'll receive one that isn't shot to hell in some way shape or form.
1.) Brand-new, upgraded from the Droid 2 around the first week of August. This one lasted about a month before the slider just gave out and became so loose that it would open up by itself if I held the phone horizontally. No case was used on it prior, so I'm not sure what caused this. Never dropped it either (I baby the hell out of my phones).
2.) Replacement came in, no big deal. Attempted to slide it open right out of the box. Guess what? Wouldn't budge. Literally jammed shut. Sent it back the same day.
3.) Boot-looping from hell and 3G drop all the time in places where I should have full reception (i.e., my house). 5.6.890 was not released at this time.
4.) - 7.) Every single one had a completely jacked up sliding mechanism that would either squeek, crack, scratch, jam, or completely tear apart the left plastic portion next to the keyboard within just 5-10 slides. Unacceptable. 1 or 2 of these (lost count) also loved to boot-loop for no apparent reason. Mind you, I tried every trick in the book. Tried never installing ANY apps, tried replacing the extended battery with the stock one, tried replacing the SD-card with a different one, and hard-resetted several times. To no avail.
8.) Replacement #8. 5.6.890 is released, no more boot-looping it seems, but this one has a vibrating mechanism from hell. Whenever it would vibrate, it would sound like electricity. Haptic feedback on it felt like voltage. Unacceptable.
9.) Just received replacement #9 today. This <MAY> be a stupid thing to complain about, but wherever I press on the phone, the damn thing squeeks like it's falling apart. Press the home button ever so slightly...*squeek.* Press the back button...*rattle*. Wipe the phone down with a cloth...*rattle rattle crackle crackle squeek squeek squeeeeeeeeek*. No matter how little pressure I use, it squeeks as if its falling apart. The sliding mechanism, however, feels solid and amazing on this one. Clicks and holds tight, but OH MY GOD IS SQUEEKS AND RATTLES SO MUCH. Never had/heard this problem on the other 8 replacements.
Someone shoot me =/
Also, none of these problems arose post-root nor did I root any of the ones I owned. I have rooted my brothers and I'm currently using his to text out new ROMs and such....but it's freaking annoying. I want my own to play with and flash.
Does anyone else have weird problems? I may be a little OCD when it comes to stuff like this, but I sure as hell didn't pay 230 dollars for a boot-looping/voltage vibrating/3g dropping/SQUEEKING phone.
...does anyone else's "squeek" or "rattle" when the press down on the bottom-right or top-right corners of the phone when it's closed?
I have 2 DROID 3 have not had any issues with them. Have had them for 12 weeks now still solid
Sent from my DROID3 using xda premium
Also on 9th Droid 3
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Man, sounds like you got stuck getting all the bad batch phones = / I'm really rough on my phone, and I've had none of these problems. Hopefully you can get a good one, cuz this phone is quite fantastic once rooted and rom'd. The only complaint I've ever had was the weak stock battery life, but even that isn't that bad since I've modded it.
sent from my MONSTERDroid3 from the XDA app
Yea that's what I'm thinking...I just got a really bad batch. I want to finally be able to keep just one and ROM it ASAP. Ughhhh
ajhallx said:
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
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You've replaced it just as many times as well huh? That's crazy.
the same thing happened with my droid x they all sucked they acutely had to send me a brand new one still in the box ....to fix the issues i was having ... lets just say thank God Verizon not selling cars there 100 point inspection test dosent work very well .. every time i call vzw they insure me it was put to the test i say well some one must of been blind because there is a light shining throw the screen when i just put the battery in it lol
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Yea I'm not too sure about this 100-point inspection they keep referring to. How the hell do they miss something like what you mentioned...or an insanely squeeky/loose screen? Or even a 100% jammed screen that won't slide up? 100-point my ass.
Also, just to clarify...I absolutely love the Droid 3; I just want one that isn't jacked up. Even if they offered me a brand-new Bionic or something, I'd refuse. I love the D3, I just want one that isn't insanely jacked.
eww245 said:
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
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Oh yea, I forgot to mention that I've had the light-bleeding around the softkeys as well (specifically the last one I got, number 8). It was only on the bottom-right portion. Very noticeable and very annoying.
its sad becuse the razr looks nice but seems how i have had so many issues with droid x to droid x2 to droid 3 i think i am all out of spending my money on them but there attenna design is by far the best .... oh i am so torn ... i just miss 2 years ago having my droid in my hands .. life was good back then ...
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
wootizzle said:
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
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I did, after the 6th. I got a supervisor and she was a real B-word. I tore her apart and she refused to send me a new one. Don't think they ever would, because I was on the phone with her for about 15 minutes and she refused.
believe me i have but they just changed there policy you can keep getting as many refurbish phones. it used to be after 5 they would try to get you into something else ... well lets see the offered me the charge and tunderbolt i exsplaned to them that the only comparable device to this dorid 3 is the bionic and they wont offer that .. i am not going to down grade a dul core with the crap of last year test market no thank you ...
Wow, you must have the luck of an Irish to receive this many defective phones consecutively.
Sent from my DROID3 using Tapatalk
I'm on my second...first one had a lotta dust under the screen
Sent from my DROID3 using xda premium
first one and ive dropped it so many times (ruggedized case *lol*) and i havent had any 'manufacturer' problems
Defect Looping?
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
pgzerwer said:
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
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Lmao. Well, considering they are all pre-owned "like new" devices...there is the probability that they were returned for the same reasons I'm returning them.
I get yet another one in the mail tomorrow...
Create a sob story and they send you a different phone. Its how i went from the droid x to the droid 3 without having an upgrade :] keep complaingin on the phone and say you want a different more reliable device thats in the same range. Then say something about the bionic {or differen phone} and they will give up and give it to you for free. just have to pay for a battery

[Q] Bricked it HARD...anyone recommend a repair shop?

It seems I have a hardware issue as right after installing a nightly CM9, it seemed to be working fiine when I went to install a simple batery level mod and I got the "UI has stopped working" warning and when I went to reboot to reflash the OS, it suddenly displayed the BSOD (with tightly spaced black thin lines) and now NOTHING I've tried will get it to respond.
I've done all the button push combos, plugged it into the computer, left it on charge overnight....nothing...absolutely nothing.
This was a very stable TP before this episode.
So after diagnosing it with an HP chat session...and volunteering the CM9 install, of course my warranty is void and they want $235 to repair it...I could replace it cheaper.
So, any independants doing repairs on these yet? Preferably in the midwest.
I don't think they'd repair it anyway if you sent it in (even if warranty is still on) because it has a 3rd party OS on it. You may just get it returned in the mail despite them knowing it beforehand.
I bricked my Nook Color running CM7 after installing a battery app. from the market before, and someone warned me against them here on XDA saying this is not uncommon.
Now I try to avoid installing any now on my TP and just use the built in battery reader. With my Nook, I did manage to unbrick it via button reset combos. Hope you sort it out with your TP.
Tried webos doctor? I have seen it fix this.
Sent from my SGH-T989 using xda premium
WebOS Dr. can't see it due to it not turning on....
Doug Harden said:
WebOS Dr. can't see it due to it not turning on....
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There is a guy on webosnation.com who repairs Touchpad.
Try this forum (I dont remember his name): http://forums.webosnation.com/hp-touchpad/
might be helpful, ive recovered a few "completely bricked" Tp's to perfect factory condition, it might look confusing/overwhelming, but its easier than it looks, and better than paying someone to fix it
http://forum.xda-developers.com/showthread.php?t=1564938
My problem is that my TP doesn't show the 1st sign of life....nothing....
Doug Harden said:
My problem is that my TP doesn't show the 1st sign of life....nothing....
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to me it sounds like either a "hard" soft-brick, or a definate hardware failure.
the TP cant be hard bricked at all, its the best feature about it and can always be recovered with a little elbow grease and carpel tunnel
as for the hardware failure, if the TP is under warranty still, HP will fix the issue or send you a refurb, but at a hefty price...and the problem with sending it to a user to fix is that they might not be able to find/resolve the problem, and you'll still have to go back to HP or move on to a new tablet and sell the TP for parts...
now as for recovering it yourself, have you done any testing to see if you can get the hardware to detect on PC by hearing the "usb connected" sound? there are 3 methods to try this, 1 is just plugging in and hard resetting, the other is to go to the regular download mode, and the last is the dev download mode (i cant remember how to do that one again, you might have to search for it)
if either of these give you the usb connected sound, even for a second, then you are in luck and its just a soft brick which is recoverable.
if not, try to "charge" for a few hours, repeat the test and see if it yields any results. if not, then its a hardware failure, and the smartest bet is to send to HP for repair/refurb
If it is hardware bricked, try seeing if they will accept it back under warranty without telling them about the different OS (unless you already gave them all your info). They may be able to recover it or replace it without knowing. If they find it and want that price, then tell then to shove it and find another.
The chance that they will not discover the OS is pretty good if it is hardware bricked, so absent another good alternative - give it a try.
unfortunately, one look at the partition table, and HP will send it right back, no follow up investigation whatsoever, and include a memo stating price to repair a "voided-warranty" touchpad
i know it sucks, but thats the price we pay (pun unintentional/intended) for quality aftermarket OS's beyond the scope of support
EDIT** Doug, any luck?
No luck...am currently looking for a cheap broken screen TP for parts.....and am guessing I need the logic board.
In the mean time, I bought an Asus TF300T tablet....nice
Doug Harden said:
No luck...am currently looking for a cheap broken screen TP for parts.....and am guessing I need the logic board.
In the mean time, I bought an Asus TF300T tablet....nice
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hahaha id stop looking, thats a fantastic replacement!
and it sucks that the TP died, its a decent quick use tablet, but it is one of those literal "you get what you pay for" products
I would still sent it in.
If it is so badly bricked that they cannot activate it enough to see anything - you should get a replacement. Otherwise, you should have the option of them shipping it back - unless you just want to forgetaboutit at that point.
Found a parts TP on eBay...so now when it and the tools I ordered arrive..we'll see how "fixable" it may be
Doug Harden said:
Found a parts TP on eBay...so now when it and the tools I ordered arrive..we'll see how "fixable" it may be
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unbelieveably fixable (youll love the size of the battery ), the worst part is the reassembly of the screen with the rubber gromit/gasket that goes around it, what a niusance!
excellent breakdown here: http://www.ifixit.com/Device/HP_TouchPad
Solidus_n313 said:
hahaha id stop looking, thats a fantastic replacement!
and it sucks that the TP died, its a decent quick use tablet, but it is one of those literal "you get what you pay for" products
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i dont know about that. I think you get a bit more than you pay for. I would say it's worth about 250 (w/ android) considering a smaller and less specced kindle sells for 200.
hockey4life0099 said:
i dont know about that. I think you get a bit more than you pay for. I would say it's worth about 250 (w/ android) considering a smaller and less specced kindle sells for 200.
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that really depends on the users needs, especially if the require fully working camera, bt etc. and full H/W accel video (and proper manuf. support/updates)
the touchpad is an excellent "fun" tablet to muck about with, and an amazing cheap tablet (i still use webOS once in a while too! ), but if you need something reliable, lightweight, and fully supported, then any of the big 5 are an excellent choice for that.
having said that, i 100% agree with you (especially if purchased on firesale) the TP is prolly the only current/next gen tablet ill ever own anyway because it does everything that i need in a tablet and then some
EDIT** and when i said "you get what you pay for" i literally meant you buy it, its yours, and it is what it is unless you are willing to take the risk (no real support from HP)
WOW...^^ I fixed it!! I was waiting (still am ) for a parts TP I bought from eBay and thought I'd try just putting it all back together...(I'd taken it apart awaiting the parts)...and I'll be damned it came back on and has been fine!!
My guess is that the charging circuit in these things is ultra sensitive and demanding of it's own proccess. I still am not sure why mine glitched and died, but simply removing the battery for a period of time and reinstalling it seemed to fix the problem. Battery was at 35% when it awoke...when it died it was around 85%.
Thanks for all the ideas and help......now if I could just get my $$ or the TP from eBay (it's been 11 days) I'd be even happier.....

[Q] Marks on screen in low light

I got my GSM Dev Edition last week and in the last few days I've noticed dark, asymmetrical streaks that almost look like scratches or claw marks in the bottom left quarter of the screen. These only show up on dark blue/gray backgrounds (such as the dialer and settings screens) and in low light - such as in the dark - I noticed it when i play around with it in watching TV in bed. I cleaned the display thoroughly to rule out dirt and oil, and I also noticed the marks don't show up in screenshots. My wife has a Verizon Moto X, and she doesn't have the streaks, but I did notice a few dark dots/spots that appear in similar situations.
I called Motorola, and even though I unlocked the bootloader, they will give me an RMA and evaluate the phone, but I'd have to ship it and then wait 7-10 business days to get it back. I was hoping they might say they'd just exchange it so it'd be a quicker process.
Is anyone else noticing something like this, or notice it now that I've pointed it out (sorry!)? Since I dropped close to $700 on this phone, it should be perfect, so it's hard to "unsee" it now even if it is borderline (or flat-out) nitpicking. But it doesn't affect functionality or even viewing in normal lighting, it doesn't show up on any other colored screens, and I really don't want to have to send my phone away and be without it for probably 3 weeks minimum. I've never had an issue with any phones or devices before where I've had to send them back for warranty repair or evaluation. Anyone have any advice or thoughts on this? Is it worth my time? Thanks!
mohlsen8 said:
I got my GSM Dev Edition last week and in the last few days I've noticed dark, asymmetrical streaks that almost look like scratches or claw marks in the bottom left quarter of the screen. These only show up on dark blue/gray backgrounds (such as the dialer and settings screens) and in low light - such as in the dark - I noticed it when i play around with it in watching TV in bed. I cleaned the display thoroughly to rule out dirt and oil, and I also noticed the marks don't show up in screenshots. My wife has a Verizon Moto X, and she doesn't have the streaks, but I did notice a few dark dots/spots that appear in similar situations.
I called Motorola, and even though I unlocked the bootloader, they will give me an RMA and evaluate the phone, but I'd have to ship it and then wait 7-10 business days to get it back. I was hoping they might say they'd just exchange it so it'd be a quicker process.
Is anyone else noticing something like this, or notice it now that I've pointed it out (sorry!)? Since I dropped close to $700 on this phone, it should be perfect, so it's hard to "unsee" it now even if it is borderline (or flat-out) nitpicking. But it doesn't affect functionality or even viewing in normal lighting, it doesn't show up on any other colored screens, and I really don't want to have to send my phone away and be without it for probably 3 weeks minimum. I've never had an issue with any phones or devices before where I've had to send them back for warranty repair or evaluation. Anyone have any advice or thoughts on this? Is it worth my time? Thanks!
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In case anyone cares, after talking with them again, Motorola is letting me straight-up return the phone (even with unlocked bootloader). Then I'm just going to turn around and buy another new one - or perhaps even save a few hundos and get a gently used AT&T or T-mobile version (I like this phone so much as-is that I feel like I don't even need the unlockable bootloader). Why it can't just be an outright exchange where I send them this phone and then they ship me out another, I have no idea. At least the marks will be gone after going through this trouble..
mohlsen8 said:
In case anyone cares, after talking with them again, Motorola is letting me straight-up return the phone (even with unlocked bootloader). Then I'm just going to turn around and buy another new one - or perhaps even save a few hundos and get a gently used AT&T or T-mobile version (I like this phone so much as-is that I feel like I don't even need the unlockable bootloader). Why it can't just be an outright exchange where I send them this phone and then they ship me out another, I have no idea. At least the marks will be gone after going through this trouble..
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Yes! I have them as well. I didn't even know how to describe them until I saw your post. White AT&T model. I filed a warranty claim through AT&T and they are sending me out a replacement. I thought about just letting it go since they are basically not visible unless it's a gray type background but just knowing they are there erks me to no end.
capathy21 said:
Yes! I have them as well. I didn't even know how to describe them until I saw your post. White AT&T model. I filed a warranty claim through AT&T and they are sending me out a replacement. I thought about just letting it go since they are basically not visible unless it's a gray type background but just knowing they are there erks me to no end.
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Yeah seriously, I couldn't stand seeing them anymore, and this morning was prepared to ship my phone away for 3 weeks to have it repaired. I'm glad they're just letting me return it. It feels tainted to me and I want a perfect one, especially for full retail price. Glad to know I'm not alone.
If anyone else is looking for them (again, sorry in advance), they're easily visible in the background of Titanium Backup and "Notification Toggles" app by j4velin. Also can see them in between stuff on the dialer and anywhere in the settings.
mohlsen8 said:
Yeah seriously, I couldn't stand seeing them anymore, and this morning was prepared to ship my phone away for 3 weeks to have it repaired. I'm glad they're just letting me return it. It feels tainted to me and I want a perfect one, especially for full retail price. Glad to know I'm not alone.
If anyone else is looking for them (again, sorry in advance), they're easily visible in the background of Titanium Backup and "Notification Toggles" app by j4velin. Also can see them in between stuff on the dialer and anywhere in the settings.
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Oh for sure, Basically 700 bucks for a phone with tax it better be perfect. I don't blame you at all. Just curious, did you try a factory restore? I am almost certain it's a hardware defect but I thought about trying that.
Thanks
capathy21 said:
Oh for sure, Basically 700 bucks for a phone with tax it better be perfect. I don't blame you at all. Just curious, did you try a factory restore? I am almost certain it's a hardware defect but I thought about trying that.
Thanks
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Yes, I ruled that out too. Flashed back to stock everything using the images in the FXZ but the marks are still there. It almost looks like the glass itself is stained or something where these "streaks" appear. No idea.

Screen Died (and I'm unlocked) - Suggestions?

I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
derekk1 said:
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
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I have something I have just discovered 2 days ago.... When I was playing real racing 3, my tablet turned off as the battery got discharged. I connected the charger and turned the tablet on, then all I could see was gliches on the screen. The colors were hazy.And the touchscreen was not usable. I think it is a hardware issue because it did not affect only android but also the asus logo that appears before loading the os. I tried to reboot several times in vain. Fortunatlely, I found out how to get rid of those glistches. Very simple: when the os boots, I lock the screen then unlocked it. Yeah very weird!!! the problem was reproduced as well as the solution... However, I dont know if it happens only when the tablet goes off while gaming or does it happen every time the tablet gets discharged. Other than that, everything works flawlessly!!!
You unlocked it which means no you no longer have a warranty. ASUS are quite clear on this. You can send it back to Asus and they will charge you to fix it.
Or you could open the back and check the ribbon hasn't come lose? Same with the other one, get a screen from eBay and fix it yourself. Probably some vids you can use on you tube.
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I have a feeling he loves it... Win for us!
Sent from my K00C using Tapatalk
So, I opened the tablet. Angry Dinosaur was right, it really is easy. Unfortunately, the cables connecting the display to the board look fine. I haven't seen any spare TF701T screens on Ebay, but I will keep looking. If anyone knows of a place, please let me know. Thanks.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I'm bored A week speaking Japanese and nothing but Japanese TV and crappy BG WiFi modem I need some normality. That's you guys with your broken gadgets.
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
derekk1 said:
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
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It'll be in the smali code probably. A good question for someone like @elesbb who loves these challenges. it's not a question of being bored for this one, I don't have the tools with me to decompile the apk.

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