Database Develop

[Q] Stuck pixel/s - fix, return, or live with?

Hi guys,
So technically I'm on my third HTC One, the first bulged at the USB port with a scuff, and the second was opened in store and had similar bulging so I refused it.
The third seemed good, and so I took it. I went home, set it all up, checked for bad pixels and it was grand. So i set it up, installed all my stuff, unlocked the bootloader and rooted etc.
So, dial forward a week, and I notice a brighter spot on a white background, right on the edge of the screen, on the left. I'd guess its a few pixels, as it is kinda triangular, and bigger than just one I believe. Using a pixel tester tool, they only show up on green (looks more white) and white (looks brighter), not on black, red or blue. So, I'm guessing its a group of sub-pixels.
It's one of those things - it doesn't bother me that much except I know its there, so I get drawn to it, particularly on white browser screens. I've briefly tried a pixel fixer app but it didn't fix it. So, I need some advice really, I love the phone now that I have (had) one that was perfect, but this has disappointed me. I'd hate to get back into a cycle of more returns for more issues like overhang, camera etc, if they even have any in stock. So, has anyone any advice on a possible fix, as that would be the best solution?
If not, given I've unlocked the bootloader and rooted and stuff, am I likely to encounter some resistance trying to exchange this? I got it from Three, and I intend to call round to them shortly to talk about it, but wanted some advice first.
Thanks for any help,
Matt

If it isn't too annoying I say live with it. You'll get used to it eventually.
If you replace it again there's a good chance you'll get one with a worse problem.

Replaced
In the end, I went with the replacement - sat in the store and checked off a list of the common faults I've seen haha, from aluminium quality to video hissing!
Think I've finally got a great one; it had a different batch number, HT32WW, as compared to HT338W for both the previous two. Very pleased! I can hopefully now relax - bar any more sudden dead pixels!
I'll add that Three were really great about it, very apologetic, I dunno why they have a reputation for poor customer service, maybe their call centres? Anyway, yeah, kudos to them!

Anybody saying live with it is a total idiot. Its like buying a car and saying it has a crack on the window but live with it. If its broken, change it! Its free and you deserve a problem free device for the price.

Yeah, and given that attitude I had Amazon send me three devices in a row, and none of them is free of dead pixels (no gaps etc. nonetheless). If you're going for pure you might have to stay strong to finally receive the one you've been waiting for .

yellow tint to screen compared to ATT version?

I was one of the impatient people that tried to cancel their order for the developer edition (sent an email) and ran out on Friday morning and bought the ATT version. The next I noticed that orders were being shipped (mine being one of them). Long story short, I rented the ATT one for the $35 restocking fee for the weekend and now have my dev. edition in my hands.
I noticed one person mention a yellow tint to thier screen, and when I compared my phone to the ATT, sure enough it was very apparent. I have heard and come up with a few reasons why looking around online. I want to get your thoughts on what is causing this, if it will go away and if you can see it in yours. With that said I compared to my wife's S3 and it is still a load better than her screen in every way.
1. The phone was just recently built and the glue is still drying - not sure if I buy that one but it is a theory
2. Defective screens - could be, but I would think that would be easy to spot in any quality control process... no dead pixels that I can see (or stuck) but a uniform yellow tint across the entire screen
3. Could it be the ATT software tweaks that make thier's whiter? I almost feels like the "temperature" of the screen has just shifted toward a yellow / warm. Could this be the default screen settings and ATT actually did something GOOD to the phone rather than just installing apps, etc. Do they even have this ability?
Either way - I am going to keep the developer phone. If it is glue it will dry, if it is defective I will wait for stock to build up and exchange with LetsTalk, and if it is something ATT did, I will wait for a custom ROM to allow me to configure the settings.
Curious to everyone else's thoughts... and if they notice the same thing (or are able to compare to T-Mobile, etc)

pennektj said:
I was one of the impatient people that tried to cancel their order for the developer edition (sent an email) and ran out on Friday morning and bought the ATT version. The next I noticed that orders were being shipped (mine being one of them). Long story short, I rented the ATT one for the $35 restocking fee for the weekend and now have my dev. edition in my hands.
I noticed one person mention a yellow tint to thier screen, and when I compared my phone to the ATT, sure enough it was very apparent. I have heard and come up with a few reasons why looking around online. I want to get your thoughts on what is causing this, if it will go away and if you can see it in yours. With that said I compared to my wife's S3 and it is still a load better than her screen in every way.
1. The phone was just recently built and the glue is still drying - not sure if I buy that one but it is a theory
2. Defective screens - could be, but I would think that would be easy to spot in any quality control process... no dead pixels that I can see (or stuck) but a uniform yellow tint across the entire screen
3. Could it be the ATT software tweaks that make thier's whiter? I almost feels like the "temperature" of the screen has just shifted toward a yellow / warm. Could this be the default screen settings and ATT actually did something GOOD to the phone rather than just installing apps, etc. Do they even have this ability?
Either way - I am going to keep the developer phone. If it is glue it will dry, if it is defective I will wait for stock to build up and exchange with LetsTalk, and if it is something ATT did, I will wait for a custom ROM to allow me to configure the settings.
Curious to everyone else's thoughts... and if they notice the same thing (or are able to compare to T-Mobile, etc)
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Click to collapse
Well I'm not owning a HTC phone, but I had a yellow tint issue with my Xperia S(it happened to the fresh new ones, just after it was launched, some said the same thing you said at 1. (glue still drying), but the effects are still visible now, and the phone is 1 year old already. So, it may be something similar here. I am sorry for not being able to confirm as I don't have the phone, but I'm giving some info...

Pictures??
Sent from my GT-I9300 using xda premium

mine looks normal to me

kkk121 said:
Pictures??
Sent from my GT-I9300 using xda premium
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I am not sure if these really do the difference justice... but it is clear a day when side by side in person.

pennektj said:
I am not sure if these really do the difference justice... but it is clear a day when side by side in person.
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Click to collapse
The Dev edition is Warmer while the ATT is cooler. I can clearly see the difference. I'll have to compare the dev edition when it arrives tom to the T-mobile version.

I have an AT&T version and a 32GB unlocked and the color temperature of the 32GB unlocked is definitely a little warmer. I don't have any professional instruments so I can't measure the white point and tell you whether the AT&T version is too cold or the unlocked version is too warm, but honestly, if I didn't put them side by side, I don't think I would have noticed.
As to the cause, it could be simple device to device variance. Maybe some AT&T versions have a warmer color temperature as well. Or maybe the AT&T is using a panel from a different manufacturer. Or it could be the firmware. The AT&T version is running 1.26 and the unlocked version is on 1.29 with a slightly newer kernel. Maybe the warmer temperature is part of the newer software and the AT&T version will be that way too when it gets the update. Who knows.

I got the 32 gb unlocked today and it looks cooler like the att version in the pictures

There was a thread posted before talking about how the htc one may have different screen manufacturer's. So some may have a Samsung screen, other sharp etc etc.
Sent from my HTC One using xda premium

[Q] Switch sim card from scratched note 4

So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.

re: imei number
Androidfan80 said:
So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
Click to expand...
Click to collapse
All the phones have embedded IMEI code numbers in the phone itself as well
as on the bar code label and that's the very first thing Verizon or or any other
carrier checks when you turn in a phone or return a phone for any reason.
If the IMEI number is different than what they expect it to be you will get
yourself in a lot of trouble, they will either not refund your money or bill
you for the full price of the phone if it hasn't been fully paid off already.
There is no way to change or alter the IMEI number.
Good luck!

hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?

rookiegenius said:
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
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As bad as it sounds yes I'm trying to do that. I sort of feel justified to do that because when opening the account they ported my number to my wife's phone and i had no cell service.
I heard if i put a screen protector on it itmight hide the scratch a little bit but it's killing me that my 2 day old phone has a big scratch on it.

Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.

kgbeezr1 said:
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
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Click to collapse
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.

Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.

Androidfan80 said:
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Click to expand...
Click to collapse
Ohh, ok.
Androidfan80 said:
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Click to expand...
Click to collapse
The issue isn't returning and waiting for the Nexus, you can always do that, the issue is trying to return a phone with a scratch on the screen. The re-stock fee is just for opening the package, it doesn't cover damage. So really, the best answer you're going to get is either try to sell it on eBay - if there's no financing on the phone you could likely get close to what you paid, especially if you're willing to sell internationally, or, just take it back into the T-Mobile store and hope they don't notice. If you're really that determined and they refuse it, try taking it to other stores. It's not really ethical advice, but that's really your only option. Personally I would be way too mortified at the idea that i'm going to walk in, look the rep in the eye and expect him/her to take the phone with the scratch, it would look pretty shady. I would just sell it on eBay. But obviously it's up to you.

you scratched it, you own it...coming here asking for ways to pull a fast one isn't welcome, nor wanted...

Well, as entertaining as it would be to watch the onslaught here, this thread is going to be closed before it gets out of hand.
That being said, what you are wanting to do is not only immoral, but also illegal and unethical. No matter what screw ups you had to endure when they swapped your devices there is no justification for what you are attempting. This is equivalent to buying a new car, wrecking it, and returning it to the lot claiming this is how you received it.
You damaged the device, intentionally or not, and you must deal with the consequences of that action. Your carrier can hold you liable for the cost of both devices, in full, if you actually attempted to pursue this, not to mention having legal grounds to get you for fraud.
/End Rant

Anyone else RMA for a yellow tint and uneven color?

The bottom of my screen is more yellow than the top so I'm having Moto RMA it. I was just wondering if anyone else had a similar issue. If I wasn't so freak'n picky I'd probably ignore it, but I use landscape a lot and I see it most on the keyboard when in landscape.

Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.

Irish1842 said:
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
Click to expand...
Click to collapse
Curious as well. I'm thinking of re-purchasing now because I think some of the RMA replacement stock was bad batches (at least that's my hope) and the newer ones will have the screen issues sorted.

GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.

jm700wx said:
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
Click to expand...
Click to collapse
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.

jkc120 said:
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
Click to expand...
Click to collapse
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.

jm700wx said:
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
Click to expand...
Click to collapse
I think google definitely held back stock for RMAs, as I had no issues getting a 1st and 2nd RMA (for a total of 2 devices after my initial purchase). The problem is they were all manufactured on 10/21 or earlier and had issues so while they had stock to replace them, but were replacing with questionable quality I guess?

I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.

venturizhou said:
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
Click to expand...
Click to collapse
Curious to see how you make out with this. I am still waiting for my RMA'd device since 12/8. Spoke with someone at Moto this morning and they are shipping it today. I have heard that before and I will believe it when I see it. Still no shipping email as of 3:20 eastern time..... Their customer service has been horrible. Hope you have better luck. Keep us posted.

I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha

jkc120 said:
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
Click to expand...
Click to collapse
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...

jm700wx said:
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
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GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).

jkc120 said:
GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
Click to expand...
Click to collapse
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.

jm700wx said:
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
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Click to collapse
I guess that's one advantage to GPS. My 1st and 2nd RMA were shipped immediately, in one case the same day and I had the replacement the next day.

Well they sent me an ATT phone instead of t-mobile.. BUT the att doesnt have the issue. I'm hoping the correct device I get tomorrow will also be good.

Well my card was charged for $557 so I assume that they will be prompt in sending one out. It's not that big of a deal if it doesn't come in a hurry as long as one gets here without defects. I don't have to send in the defective one until my replacement gets here anyway.

I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.

tatoniss said:
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
Click to expand...
Click to collapse
Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.

venturizhou said:
Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
Click to expand...
Click to collapse
Agreed. I plan on keeping my phone for 2-3 years, so I need to make sure I'm completely happy with it. I just called Google to ask about having mine replaced. They said they're sending out a brand new unit, so we'll see how that one looks. I'll report back when I have it in hand.

My replacement came today. Its looks great. While my last phone had a little pink when at lowest brightness. This one has NONE.

Guys,Please post snap of your back panel, near the volume keys

I believe my back panel is slightly raised near the volume keys, I see small gap there. I don't have any other phone to post snaps at this moment, Will you please put zoomed snaps of your back panel near the volume keys.. Would like to confirm if it is a issue with my handset only or it looks same for other handset too.
Thanks a lot.

plss guys help

This has been brought up a few times in the forums already. From what I have heard, Moto has already acknowledged the issue and will take care of it. If you look at these two threads, you can see pictures of member's phones with the issue, from very minor all the way to extreme circumstances.
http://forum.xda-developers.com/nexus-6/help/cover-peeling-off-t3004941
http://forum.xda-developers.com/nexus-6/general/nexus-6-quality-issues-2-2-phones-t3002262
If you must have a photo, here is mine. The issue on my personal phone is very minor (I wouldn't have even realized it if it weren't for those links above) and gets just a little bit worse if the phone gets warm. However, even at its worst, I can barely get under the back cover with my fingernail.

I am not able to post a photo right now, but I can confirm the back cover is ever so slightly raised between power and volume buttons on my Nexus 6. I can't say if it has been like that from day one, but is so minor right now that it doesn't bug me. If it gets worse I'd probably get a cheap replacement back from eBay instead of going through an RMA process.

Here's a picture of mine, which has an almost undetectable gap. Unchanged since I purchased it.

Can I post a picture of potato?

badboy47 said:
Can I post a picture of potato?
Click to expand...
Click to collapse
can 1 (kăn; kən when unstressed)
aux.v. past tense could (ko͝od)
1.
a. Used to indicate physical or mental ability: I can carry both suitcases. Can you remember the war?
b. Used to indicate possession of a specified power, right, or privilege: The president can veto congressional bills.
c. Used to indicate possession of a specified capability or skill: I can tune the harpsichord as well as play it.
2.
a. Used to indicate possibility or probability: I wonder if my long lost neighbor can still be alive. Such things can and do happen.
b. Used to indicate that which is permitted, as by conscience or feelings: One can hardly blame you for being upset.
c. Used to indicate probability or possibility under the specified circumstances: They can hardly have intended to do that.
3. Usage Problem Used to request or grant permission: Can I be excused?
Click to expand...
Click to collapse
Going by the above, in the most cases I would suggest the answer would be "yes"

Thanks to all those who posted. Mine is quite similar to you guys, very slightly raised. I guess ill keep an eye , if its get worse then go for replacement.

I just took mine back yesterday to T-Mobile store and had it replaced. Mine was slightly raised at store then when I got home and set it up and actually played a few games I decided to take the back off because I felt dampness on my right hand and was confused. Thought maybe it was sweat, but to my surprise when I took case off the back panel had a huge gap/bulge right around the volume buttons.!? But what really freaked me out is the liquid that was coming out of it as well. I managed to push the panel back down and as I was doing this this liquid was oozing out from that whole side. I immediately call T-Mobile store where I purchased it and was told not to use the device and turn it off and don't charge it.
When I took device to store they where vary concerned and the rep. Actually called a rep. At Motorola about the situation. At least that's what the sale rep. At T-Mobile said. They immediately gave me a new device and a free case / cover for the phone and sent me on my way.
I don't know what the rep at Motorola told the sale rep. But he did say they are taking a serious look at this issue. It seems to be a battery issue and some batteries are actually bursting. IDK but I have a new one now with no issues and love this device.
Sent from my Nexus 6 using XDA Free mobile app

Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?

This means most of the devices have this back panel issue. Mine is 64GB one, so its not just 32GB that have the issue

I just called Tmo and they were very helpful and after 5 minutes of hanging up the phone they had shipped a new-brand device (as he told me they will). and i have to ship them the defective device. they also credit my account 10$ for me to ship the device
it should arrive tomorrow i hope the new one will be OK

prestige2 said:
Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?
Click to expand...
Click to collapse
I would return as soon as possible if your seeing any gaps in back panel. I not only had a bulge in mine but also had a mysterious liquid coming out of it. I know its hard to believe ,I wish I would have taken a picture but I didn't. Trust me just return it for another device.
Sent from my Nexus 6 using XDA Free mobile app

I have something similar however its very minor. If I push with my nail it maybe moves 0.5mm
Mine looks like this http://images.anandtech.com/doci/8687/IMG_0152.JPG

I replaced my back cover when they became available on ebay because there were some scuffs from the factory and the covers were only about $8. The new one is raised slightly. You can push it down but it raises back up over time. I would imagine any replacement will do the same until they address the adhesive on the back,