Related
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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Click to collapse
They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
Hi All
I'm about to sell my kaiser but my daughter dropped it outside recently and it damaged the casing, so does anyone know where to get a replacement outer case (& buttons) from?
I've seen kits on ebay for around £35 and although they have everything I need they include a keyboard which I don't!
Can anyone help??
Thanks in advance
Have a look at this link:
http://cnn.cn/shop/p4550-tytn-kaiser-c-277_447.html
I see the whole assembly on eBay for £35 including buttons & keyboard. if it has more parts than you need simply resell them on xda or feeBay & you'll recoup some of the initial costs too.
Thanks mister b but unfortunately only the keypad appears to be in stock so maybe I am looking at £35 on feebay!
Unless I can sell it as it is of course
I have a friend looking for a Kaiser.
Post or PM me photos showing current condition network lock status, price ect & I will pass it on to him.
yep ok will do, just so you know it is fully boxed with unused accessories that came in the box and is unlocked completely so it can be loaded with whatever rom you choose from here. At the moment it has a DUTTY rom on it, win 6.1 I think.
I'll take some photos as soon as I can!
Hi
Just sent you an email with piccys
I've just checked and the rom is exactly what it says on my sig. I thought I might have changed it since I put my sig up but I haven't!!
Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.
I would be suspicious...but that's my nature. Be sure the IMEI under the battery matches that on the box. If there's a talk time indicator that can't be reset, be sure the phone hasn't been used. It could be a previous customer return, etc. Who is the 3rd party seller? You may want to mention it to Amazon. "Legit" reason or not for opening it, new in box means new in box, not opened between Samsung and your house.
Call up the distributor and ask him........
Or get it replaced if you can........A sealed device should come sealed and there is no reason whatsoever for the distributor/seller to open the device.
Btw, I can relate to being picky about sealed devices......When I had went to the mobile shop to go get a Droid Razr , the guy told me the shop only had the display model available for sale - rest were all sold out.I got the Note-which came sealed , thankfully !
Beethoven9th said:
Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.
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Click to collapse
nothing picky man. u spent money to buy a product and u deserve a right as a customer to be the first one to have ur hands on it, not someone who would replace the seal. check the talk time as the advice given above, and if you don't feel good abt it, get it replaced.
+1 on getting it replaced. You bought a new unopened device. The seal means just that. Return at expense of the company for not complying. its assumed you'd get a new device for the price.
Sent from my GT-I9100 using xda premium
What kind of charger did it come with? Is it U.S.? (Your profile doesn't show your location...) If so, they may have opened it to put the charger in, as no Notes come with U.S. chargers since it hasn't been released here.
OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.
Same with mine. Done to check out product to ensure all pieces are there and work etc. No big deal imo but to each his own
Sent from my GT-N7000 using xda premium
inurb said:
OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.
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Click to collapse
same here the orange seal still shows a samung seal and when the orange top layer on the seal is disturbed or removed a watermark showing VOID appears i believe they do this as to place the converter for the euro charger to american in the box but mines workin fine cept for heating up a bit
Got mine from "Global Mobiles" (Prime shipping overnight) and my seals were both in-tact.
A lot of distributors does this.
Either to add stuff to the package, to upgrade software or add configuration / special firmware.
If you check your warranty and that shows the correct start date, I'd just ignore the sticker.
-KJ
Sent from my GT-N7000 using Tapatalk
I'd send it back. New should be sealed.
Mine was sealed but had a USA adapter for the German plug in the amazon box (not in the sealed Note box).
Thanks to everyone!
Thanks to everyone who responded. I ended up sending my Note back at the seller's expense, and now I'm waiting for my refund once it's delivered. I had felt uncomfortable with the transaction because the seller kept giving me unusual answers to simple questions.
Anyway, it all worked out for the best (assuming my refund goes through) because I ended up getting a Note on eBay for $629!
Thanks again, guys, and Happy Holidays.
Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.
Weird my box only had one seal period. the other side of the box didn't have a broken seal or a seal at all. Mine came from l2d2 and had the usa adapter in the box.
Sent from my GT-N7000 using xda premium
I think that the first place to check if the device is really new or not is the battery connectors.
The battery side of those is often mate color and gets a bit shinier after insertion and rubbing with the main unit pins.
I guess this would be a good tell-tale of weither it s been turned on before or not.
I buy all my phones on the grey market here in China/Hong Kong, and this is the first place I check.
Also not sure about the note (will get one soon ), but the bottom of the SGS2, for example is shinny plastic that gets little scratches VERY easily, also could be a place to check
Hope this will help a little!
I bought my GNote from an Australian online seller after seeing a post on XDA about it being the worlds best price at $630 with post. Shopping Square. From Sydney it should take 2 days post (Aus Post is worlds fastest 80% of the time).
The site said it might take anything up to 10 days. It took 12 and came from Hong Kong with a German manual, european power supply and Australian converter plug.
The screen when loading the Market shows light and dark patches of gray. The box had both seals broken. I suspect its a used warranty return. If i had known then i would have kept my money to buy a definately new one for more or definately second hand for less. Aside from the suspicious uneven gray i cant see screen problems at any other times.
The site doesnt explicitely say the product is new. But phone shops selling new phones dont say that either. I will just have to love it how it is. Fast and getting faster when i fix software problems ;-)
Sent from my GT-N7000 using xda premium
eksasol said:
Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.
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Click to collapse
OEM Shop seems like a good seller. I saw their listing and specifically asked them if the Note was factory sealed. They answered with an honest 'No' and stated that the seals are broken although the phones are still brand new, never been used. I appreciated the honest reply.
But the seller I ended up going through told me that their Note was indeed factory sealed, yet when I received it, the box had been opened (re: my original post). Chances are, the phone was probably OK, but I just don't like being told something that's less-than-true, especially when I'm throwing down this much money.
Anyway, I have since received my Note from the eBay seller, and I was happy to find that this Note was in fact factory sealed.
ANY suggestion where to find a feasible price dell streak lcd screen replacement , its price is tripled within couple months !
I have a broken one laying around, the screen is fine though, I dropped it and it won't turn on, except for a battery with an exclamation mark in it.... You can have it for postage costs... For the price of a crate of beer I'll send you a Mugen 4800 battery (no cover, they all broke, they cost approx 15 dollars for a set ), the oem cable, a set of chinese batteries, a charger(us and japan plug)and an otterbox commuter case as well.
Sent from my GT-N7000 using XDA
I'm wondering if maan76 doesn't grab the batteries could i have em?
Sure first come first serve. Send me your address, I'll send you the stuff and you can PayPal me the amount of the beer after you received it.
Sent from my GT-N7000 using XDA
you try fixing it? shoot. I'll take it to fix it
misternagoya said:
I have a broken one laying around, the screen is fine though, I dropped it and it won't turn on, except for a battery with an exclamation mark in it.... You can have it for postage costs... For the price of a crate of beer I'll send you a Mugen 4800 battery (no cover, they all broke, they cost approx 15 dollars for a set ), the oem cable, a set of chinese batteries, a charger(us and japan plug)and an otterbox commuter case as well.
Sent from my GT-N7000 using XDA
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PM me your paypal , I will transfer you the money
THANK YOU SO SO MUCH
PM me your paypal , I will transfer you the money
THANK YOU SO SO MUCH
no please , I want them I have opened this post asking for help , I am using a damages LCD phone and looking for a screen
misternagoya said:
I have a broken one laying around, the screen is fine though, I dropped it and it won't turn on, except for a battery with an exclamation mark in it...
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Click to collapse
My streak occasionally does this - if I plug it into a PC that's booted into Windows, then it starts charging !
Once it's started charging, after a couple of minutes I can power on the Streak and then disconnect and move back to the mains charger and it carries on charging just fine...
Tried it.... no success, so I got myself a galaxy note instead.... still love the dell though and if someone can use it for an "organ transplant".I'll happy to pass it over.
Sent from my GT-N7000 using XDA
i am also looking for any cheap LCD screen. cheapest that i found is for 89,99. but this price is too big :-/
If the screen is good, I'm interested in it.
Still need a cheap screen
My streak occasionally does this - if I plug it into a PC that's booted into Windows, then it starts charging !
Once it's started charging, after a couple of minutes I can power on the Streak and then disconnect and move back to the mains charger and it carries on charging just fine...
Click to expand...
Click to collapse
...I also have this problem sometimes, but mostly when using a USB extension cable. To get round it I have to plug the phone cable directly into the mains charger and then once the phone powers onto the "Dell" logo I can swap it for the extension cable again. I'm guessing it is due to the phone not thinking it is getting the correct voltage or something like that. Might be a similar problem for yours misternagoya
....anyway we digress...
I have replaced my screen 3 times (got to love my kids!!) each time the screen cost around £25 (last time being just before Christmas). My daughter has once again customised my display permanently and I now can't find anything for less than £90.
One, kindly offered, spare is really good for the lucky soul who gets it but the bigger question is still.....
Does anyone know where you can get cheaper replacement screens for the Dell Streak 5" ?
....and does anyone know why the price has sky rocketed???
RESULT!!!
Found a dell streak screen for just under £30 at...
ecrater
(put the H T T P and WWW in front and CO. UK after as I can't put links on as I haven't done enough posts yet )
search for streak on their home page and trawl through. There are a few different screens but one is on for £29.36
Just ordered one I'll let you all know what it's like when it arrives ....if it arrives
wow great price. if it arrives let us know ! thanks =) but he dont ship to SLOVAKIA =(
Cavocavo said:
...
....and does anyone know why the price has sky rocketed???
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Click to collapse
I think the manufacturer has stopped producing them and now there is a limited quantity. That's my hunch though.
I too am desperately looking for one also.
frustrating screen shortage
I have replaced my screen twice, and am ready for a third, but these prices are killing me! I actually broke my streak about 2 weeks ago and have been hoping some more screens would come on the market. We're at the sad, sad point where replacement screens are going for more than new phones.
if anyone else has an extra old/broken streak that might have a functioning screen, please let me know!
Yeah,
Anyone willing to sell a spare working lcd cheaper than these ridiculously prices?
It'd be nice!
---------- Post added at 11:52 PM ---------- Previous post was at 11:47 PM ----------
Cavocavo said:
Found a dell streak screen for just under £30 at...
ecrater
(put the H T T P and WWW in front and CO. UK after as I can't put links on as I haven't done enough posts yet )
search for streak on their home page and trawl through. There are a few different screens but one is on for £29.36
Just ordered one I'll let you all know what it's like when it arrives ....if it arrives
Click to expand...
Click to collapse
Any update from the seller?
Did they happen to be out of stock?
Any news on this subject? I just broke mine!
Ill buy a broken streak (with good LCD) or the LCD itself.
Any update on the eCreater item?
i found some streaks for spare parts with good LCD in polland. price 63 euro for one piece =) i am going to buy one
I bought an S10 on amazon and it came with no shrink wrap, just a circle sticker holding the box together. Is this how everyone got their phone or should I be worried that I got a refurb or a used phone? From my previous phone purchases (never bought samsung new before), they all came shrink wrapped. Let me know your experience please so I can proceed with return or not. Thank you
Ya there is no shrink wrap just a sticker holding it together.
morphius88 said:
I bought an S10 on amazon and it came with no shrink wrap, just a circle sticker holding the box together. Is this how everyone got their phone or should I be worried that I got a refurb or a used phone? From my previous phone purchases (never bought samsung new before), they all came shrink wrapped. Let me know your experience please so I can proceed with return or not. Thank you
Click to expand...
Click to collapse
You can check refurb with this app
Phone info
https://www.google.com/url?sa=t&source=web&rct=j&url=https://play.google.com/store/apps/details%3Fid%3Dorg.vndnguyen.phoneinfo%26hl%3Den%26referrer%3Dutm_source%253Dgoogle%2526utm_medium%253Dorganic%2526utm_term%253Dphone%2Binfo%2Bplay%2Bstore%26pcampaignid%3DAPPU_1_o6jrXc_9CrG_lwS7s6DoCg&ved=2ahUKEwiP28_v0aPmAhWx34UKHbsZCK0Q8oQBMAB6BAgPEAM&usg=AOvVaw2pZCVy_O9hm-t3tEW51NrW
zabhi said:
You can check refurb with this app
Phone info
https://www.google.com/url?sa=t&source=web&rct=j&url=https://play.google.com/store/apps/details%3Fid%3Dorg.vndnguyen.phoneinfo%26hl%3Den%26referrer%3Dutm_source%253Dgoogle%2526utm_medium%253Dorganic%2526utm_term%253Dphone%2Binfo%2Bplay%2Bstore%26pcampaignid%3DAPPU_1_o6jrXc_9CrG_lwS7s6DoCg&ved=2ahUKEwiP28_v0aPmAhWx34UKHbsZCK0Q8oQBMAB6BAgPEAM&usg=AOvVaw2pZCVy_O9hm-t3tEW51NrW
Click to expand...
Click to collapse
I tried using the app and it seems to be a new device. Although there doesn't seems to be a specific line testing refurb status (unless I missed it). But seems like everything checks out fine. Thank you