[Q] Can't sync data using apps - Hero CDMA Q&A, Help & Troubleshooting

I turned on my phone this morning and tried to connect to YouTube but the connection to the server timed out. The same thing happened with all of my other apps that require a data connection except for Google+ and the browser (which will load the default Google home page and nothing else). I definitely have a data connection because there is a 3g icon in my status bar. I'm not sure if this will help. But the 3g and the signal icons are normally green but they are currently white, which has nothing to do with my location. I tried wiping the cache but it didn't work. Has anybody else experienced this problem? Thanks.

What's your phone set up (rom or any tweaks). Usually if your running a 2.3 rom the white means that your not connected through ur gmail or google talk i believe. Check your settings go to settings>account&sync> make sure background data is checked.

14rcole said:
I turned on my phone this morning and tried to connect to YouTube but the connection to the server timed out. The same thing happened with all of my other apps that require a data connection except for Google+ and the browser (which will load the default Google home page and nothing else). I definitely have a data connection because there is a 3g icon in my status bar. I'm not sure if this will help. But the 3g and the signal icons are normally green but they are currently white, which has nothing to do with my location. I tried wiping the cache but it didn't work. Has anybody else experienced this problem? Thanks.
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Can you make phone calls? If you try and call and get a message saying "error 16", you will need to call sprint and have them reset you to a tower. I've had to do this twice recently. Check to see if your PRL reverted to an older one. I tried to just do an update of the PRL, but that didn't work...had to call Sprint. You will need to be on a Sense Rom in order for the process to work. I use/d a NFX version.
If not, do the advice from above to make sure that your data is turned on and that things are syncing properly.

I can make phone calls and my PRL is 60665 but I have no idea whether or not that's outdated. I'm running Cyanogenmod 7.0.3, so if I need to call sprint I'll just flash the stock HTC Hero ROM and Sense UI that's on their website. Background data is checked but once I had the problem, I've turned off all data connections because they drain battery and they're useless to me at the moment.

Related

Does anyone know the significance of greyed out network icons?

I upgraded to R3A last week and so far everything's gone smoothly.
The only thing that's bugging me is that the network icon (H) spends most of its time greyed out (see screenshot). I only ever saw it in that state briefly in previous firmware.
It doesn't seem to affect connection or call quality. It's not indicative of a bad signal, as it'll still go back to 2.5G when 3G is lacking. The resulting G will usually be grey as well.
Presumably it means something's less than optimal, but I can't find any info about it anywhere.
Clues anybody?
Are you sure you are able to connect to a data connection, for web browsing etc? Because the last time this happened to me, i was not able to connect, and had to do a hard reset to get it fixed.
bharat4ever said:
Are you sure you are able to connect to a data connection, for web browsing etc? Because the last time this happened to me, i was not able to connect, and had to do a hard reset to get it fixed.
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Data connection works fine. There appears to be no issue with functionality of anything.
The set of "custom" status icons (colored ones) doesn't contain icon for HSDPA (or something like this, dataconnection available in you location) so it is shown as standard icon (only black&white). I bet if you have only EDGE or GPRS available, there will be the same icon as the others are.
it should mean that data connection is unavailable at the moment (because it can get back in a later time) or something is wrong with your data connection (that is why we have sometimes to reset the phone to make it work back).
Guys,
I have a Xperia for almost one month, and last night it suddenly stopped to be connected with the network. I tried to connect manually, and it worked, but the calls still couldn't be done! One hour later, the same situation started again and my phone can not connect to the network.
I don't know what to do anymore, I have already hard reset the phone, and nothing happened!!
Help me!
bedlam_au said:
I upgraded to R3A last week and so far everything's gone smoothly.
The only thing that's bugging me is that the network icon (H) spends most of its time greyed out (see screenshot). I only ever saw it in that state briefly in previous firmware.
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Click to collapse
I get exactly the same thing, running Jacks latest lite-ROM, based on the R3A. Connection icons are greyed out, but I still have an excellent data connection.
What's more is that after a fairly long call, the phone usually looks like it's in flight mode. However, if I try calling myself from my second phone it works just fine, and I can recieve sms-es. But, I cannot send texts or call out, since the phone thinks it's cell-module is turned off. This always corrects itself after a soft reset, and usually passes by itself after about ten minutes. But the connection icons stay greyed out.
If I try to turn the phone-module back on, nothing happens.
Weird, innit?
-lb

App Blocking 3g Access

I currently have something on the phone not allowing 3g access. I can't seem to figure out what it is, but I believe I narrowed it down to an App. I did a wipe and clean rom install and 3g was working fine. I did a titanium backup restore of all apps with data and now 3g isn't working again. Anyone know of an easy way to pinpoint what is blocking my 3g? I tried ending all tasks in advanced task manager, but I'm guessing the phone would need a reboot to bring back 3g?
Have you check you settings-wireless & networks-mobile networks-use only 2g networks?
ya I tried using only 2g network, I even tried researching the network and it finds tmobile in the settings. I even went as far as getting a fresh sim card prior to wiping the phone. Somehow after an app/data restore from titanium back up, tmobile internet no longer works still. It's why I wiped in the first place.
1) Double check your APN settings in settings > networks > mobile networks
2) In dialer, dial *#*#4636#*#* > choose phone info > scroll down > verify that 'set preferred network type' reads WCDMA preferred.
3) Also in settings, make sure you didnt set 'use 2g only'. Same location as #2 above
Thanks for your help. I actually just did a nandrestore from an image I had that was a week old and internet came back, so it has to of been something I done within a weeks time. I just hope I don't end up hitting the app that stopped it, if I think it was one, because thats the only thing that makes sense to me.
I have your same problem could you be so kind as to attach the img you put so I try too? thanks
victor.barba said:
I have your same problem could you be so kind as to attach the img you put so I try too? thanks
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Then you will have his phone.
you mean....?
i Think i have a similar problem... I turn 3g on and after half an hour i cannot access the internet anymore... The sign in the notification area shows the "sent arrow" blinking but the receive arrow does nothing... I have apndroid to control my 3g usage... I unistalled it, did a reboot but again the problem persists... Do you have anything in mind???
I forgot to mention that the exact same thing happens with 2g network as well
victor.barba said:
you mean....?
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Click to collapse
When someone does a nandroid backup, it backs up all the data on the phone. All of it, if you restore it to your phone, you will be logged into google as him, you will have all his contacts, messages, settings etc. If one of you downloads something, it may download on both machines. The only way to fix it would be to wipe both of them.
i have the same problem. two days ago its working fine. i just turn on turn off the wifi and it just works again.
Can also try turning the airplane mode on/off. This problem occurs if you use APNdroid or similar, or toggle mobile connection on the Desire ROM.
tired of trying and try to wipe, reset, several rom, so I decided to send it to HTC in England ... and the problem is which has the bootloader unlock my ...

[Q] 3g will no longer connect

I installed CM6 onto my sister's Hero as well as my mom's Hero. My Mom's Hero works fine but my sister's will not connect to the 3g network! I have gone through and turned on/off all of the network settings and can't get it to re-enable the data services. Wifi works, calls/text work, just not the internet connection over the mobile network. I tried flashing Fresh to see if that would work and I get "Data Call Failure - Error Code 67 .Registration failure. Your PCS Vision username and/or password may be incorrect. Please try again." repeatedly. The 'Mobile Network' in the settings menu in Fresh stays stuck on "Turning on...". I don't get that error in CM6, however. I've tried reflashing/wiping as well with no luck. Is the 3g radio separate from the radio that does calls/texts? Is there a way to check it? I don't want to tell her that I broke her internet connection :/
What radio are u using on that phone? And what all have u wiped?
Root-Hack-Mod-Always™
I was using the most recent radio I believe, 2.42.01.04.27, and I tried wiped everything in recovery. I continued searching for an answer and was able to find a thread that solved my problem! http://androidforums.com/sprint-her.../13197-data-call-failure-error-code-67-a.html
I just had to go into system updates in about phone and perform a 'profile update'
When I first setup her phone she couldn't remember her gmail password so we reset it and she was able to log in. I completely forgot but her 3g worked for that day! the NEXT day we noticed it wasn't working and it stayed like that for a few days until I was able to fix it now. She set up her gmail account at the sprint store when she first got her phone, could her gmail password somehow be related to her PCS username/password so that changing it screwed up her ability to login into the sprint PCS service? I'm still confused as to why this happened on her's but not on my Mom's phone, and never on my phone!
I had this happen saturday night,, running dd 2.8.. data would not start for nothing.. I nandroided back.. and all is good!!

No data on cell signal

Annoying problem that started yesterday: on cell signal the bars are white and I've got no data connection, but on WiFi the bars are green and I've got connection.
Originally, I was running CyanogenMod 7.1. I checked the data settings, I did a battery pull, I wiped the phone and reinstalled Cyanogen, and I wiped the phone and installed a rooted stock N1 ROM. I even grabbed a ROM from MoDaCo and updated the baseband to 5.12.00.08. Still no data on mobile.
No dice all around. Anyone know of anything else I can try? I really hope it isn't a hardware problem with the radio, because I'm out of my warranty.
Green means you are in connection with the Google server (so you can access market sync gmail etc) and white means you only have connection to the internet. This is a feature that was added in on gingerbread.

[Q] No data connection - Phone or network?

Ok, first up - Stock ICS 4.0.4 ROM, custom kernel (HydraCore v4.3), nothing changed on phone recently prior to this occurring.
Some time during the night (presumably) my Note has decided it does not work when it comes to mobile data. On waking I found the stock weather widget had not updated, the stock browser would not load any pages and the Facebook app said could not connect. Over wifi, these all work fine. Calls and SMS work fine. The weird thing is the status bar indicates I'm connected to H+, H, or 3G, and the upstream and downstream indicator arrows light up whenever an app tries to access the net as though all is fine. I find it odd that this has happened without anything being changed or touched on the phone, and with it working flawlessly for months with the current setup.
The website for my provider indicates no faults located either at home or work, could this still be network related?
Short of loading ICS again, I've tried everything I can think of. Cycle power, double check and toggle all data/network settings, reset APN, etc.
Just thought I'd check here for any ideas or a simple fix I may be overlooking before I go flashing ROMS (which may or may not fix it).
Thanks for any help,
Nick
Did you try with another sim card dude.
Nick Sawyer said:
Ok, first up - Stock ICS 4.0.4 ROM, custom kernel (HydraCore v4.3), nothing changed on phone recently prior to this occurring.
Some time during the night (presumably) my Note has decided it does not work when it comes to mobile data. On waking I found the stock weather widget had not updated, the stock browser would not load any pages and the Facebook app said could not connect. Over wifi, these all work fine. Calls and SMS work fine. The weird thing is the status bar indicates I'm connected to H+, H, or 3G, and the upstream and downstream indicator arrows light up whenever an app tries to access the net as though all is fine. I find it odd that this has happened without anything being changed or touched on the phone, and with it working flawlessly for months with the current setup.
The website for my provider indicates no faults located either at home or work, could this still be network related?
Short of loading ICS again, I've tried everything I can think of. Cycle power, double check and toggle all data/network settings, reset APN, etc.
Just thought I'd check here for any ideas or a simple fix I may be overlooking before I go flashing ROMS (which may or may not fix it).
Thanks for any help,
Nick
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That might be an EFS partition corrupt, go to settings >> about device >> status >> IMEI
see if your IMEI is there or not

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