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High pitched sound when having headphones in

So I just got my Bionic today, and I tried to play some music on it. The phone's speaker is fine, but for some reason, when I plug headphones in and start playing music, I will hear a faint high pitched sound in the background. And when I press pause and the music stops, the high pitched sound will still be there for a few seconds, and then no sound.
Does anyone else have this problem? Did I just get a faulty unit? I tried with all the headphones in my house, and the same thing happens.

I'm hearing the same thing when the phone is plugged into the car dock and plugged into my car stereo. It's very faint but it is there. Seems to go away after I start playing music. It's not there when the music stops.

I'm definitely getting the same thing on my over the aux cable in my truck tried other cables too same thing
Sent from my DROID BIONIC using Tapatalk

I've got the same problem here as well. It m to new the thing I can focus on with the headphones in.

Ya this is a huge problem. My friend, who got his phone yesterday, has the same problem.as well. He is going to verizon to see about it, but it looks like to be a design defect.

I notice it, only if i have my headphones plugged in and i'm not playing music....... its not a big deal to me, because why would I have my headphones plugged in with NO music playing??

Its definitely there for me. It sounds like the type of noise that can be induced from a ground loop in the charging circuit from a car. The sound is there for me even when I do not have a charger connected through...

Not to sound crazy, but I get the exact thing happen to my G2X.
Wrong forum yes but I couldn't help but comment on this. I hear that sound when the screen is off. Goes away when screen is on.
Happens on stock and custom ROM.

>> Ya this is a huge problem ...
More of a minor annoyance in my opinion. I barely notice it.

cmhfdisker said:
>> Ya this is a huge problem ...
More of a minor annoyance in my opinion. I barely notice it.
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Alrighty, I think it's safe to say that everyone is getting this. We don't really need 5 pages of "I have this too."
I guess we'll have to wait for an update for Moto to address day-one bugs.

Add me to the list of those with this problem.
High pitched whine when listening to headphones(tried multiple headphones) through 3.5mm jack. Goes away ~3 seconds after pause playback. Only hear while playing media. Easiest to detect when media volume turned way down. and/or quiet portion of song.

This thread is being used to track % of phones that have the issue. Take a moment to reply.
High Pitch Noise Test & Stats
supportforums.motorola.com/message/467392

I sent them an E-Mail and was told to do a factory reset (which I had already done, but for another reason). I told them I did this and they then said I was the first person to mention this problem and it must be unique to my phone. I then sent them 3 links to various forums with members discussing it, many of whom had also contacted support. I told them it was a very well known problem and I was obviously not the first person to contact them. They ended our conversation by basically saying the phone has a 1 year warranty from Motorola and I may take it back to a Verizon Wireless store at any time and if they can replicate the problem, the phone will be replaced

yesterday i got bluetooh head phones from the verizon store that were 50% off and they sound great. no noise at all. i think that it might have something to do with the wire. maybe the bionic has a faulty ground because alot of people are complaining about noise with headphones.

manolith2011 said:
yesterday i got bluetooh head phones from the verizon store that were 50% off and they sound great. no noise at all. i think that it might have something to do with the wire. maybe the bionic has a faulty ground because alot of people are complaining about noise with headphones.
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I use the Motorola S9-HD Bluetooth Stereo headset and it sounds great as always. It must be a problem with the wiring, but I do find it strange how the noise varies in volume a lot and when audio stops the whine stops within 2-3 seconds too. That makes me wonder if perhaps it is a software problem. Oh well who knows, once I start playing music, I can barely notice it, but for video it is a bit annoying. I may take Motorola up on their offer of returning it on their 1 year warranty if in a month or so they quietly fix the problem in the next batch of Bionics Verizon receives. There are a few people who say they don't have the problem, but I think those people are just in the group of people who can't hear sounds that are that highly pitched (like the mosquito ringtone). Perhaps in their mid 30's or older, or just not the best hearing. Anyway, it's hardly worth me returning them for the problem, and like I said, if it is fixed in the next year at any point, I will return and exchange them on Motorola's warranty

So quick dumb question. I bought my Bionic off contract / retail price, anyone know if the 14 days return vzw has only applies to subsidized phones or to full retail price phones as well? (my phone has this problem as well which is why I am wondering if I have till Thursday or longer to return it).

jstrangfeld said:
So quick dumb question. I bought my Bionic off contract / retail price, anyone know if the 14 days return vzw has only applies to subsidized phones or to full retail price phones as well? (my phone has this problem as well which is why I am wondering if I have till Thursday or longer to return it).
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14 day return applies regardless of price paid. Probably the restocking fee too.
Sent from my DROID BIONIC using xda premium

The problem lies with the fm receiver. Try using titanium to freeze the FMradioservice 2.3.4. If this does not solve your problem then it is a hardware issue. I have become an avid slacker radio user and this seems to have solved it for me but, I just did it so haven't had time to really test it. Please let me know if this works for you or not. If you are not rooted then there is no solution for you other than to become rooted.
Sent from my DROID BIONIC using xda premium

I have this too

yutzyscott said:
The problem lies with the fm receiver. Try using titanium to freeze the FMradioservice 2.3.4. If this does not solve your problem then it is a hardware issue. I have become an avid slacker radio user and this seems to have solved it for me but, I just did it so haven't had time to really test it. Please let me know if this works for you or not. If you are not rooted then there is no solution for you other than to become rooted.
Sent from my DROID BIONIC using xda premium
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According to a user over on the motorola support forums:
"Freezing FMRadioService does nothing."

Ear Piece broken??

So earlier today I was trying to make a call to my gf and I didnt think the call was going through. She said she could hear me just fine. So I did a couple baterry pulls and still a no go. I haven't dropped it or gotten any moisture on my bionic or anything like that. I have no idea what's wrong? How can it just break out of nowhere? If I call voicemail it works only on speaker phone.
Sent from my DROID BIONIC using xda premium

So update... only the speaker phone works. So I guess the ear piece is done for. Don't know how though. I could try to unroot or do a factory reset but I'm sure that isnt going to fix anything.
Sent from my DROID BIONIC using xda premium

They say to steer clear of launch day phones, IMO it's just a matter of luck. Some phones have problems, while others don't...

I've had to exchange one for a buzzing earpiece. The build quality is not as good as the OG Droid as far as the speaker is concerned.

Regression: High Pitch Noise on .247

Remember back when the Bionic was new and a high pitched noise was heard through wired headphones/ear buds?
Search google: "droid-bionic-owners-complaining-about-mysterious-high-pitched-sound"
It was eventually patched (*fixed*).
It seems it is back with .232 and .247. I have been running 232 for a couple months and just installed 247. Both versions have reintroduced the high-pitched whine over my headphones.
Using in-line attenuation reduces the whine.

I'm patiently waiting on .232 with the noise present. I was hoping that it would be fixed for OTA

I was hopeful too. Unfortunately, all signs point to 247 being the eventual OTA (unless something bad happens in the soak test). Maybe this noise will be the *bad* thing?
Regardless, 247 does feel like a new phone, and even from 232. 232 was a bit unstable for me (switching from dock mode and back). I've yet to encounter the same stability issues.

Go to system settings, sound, wired devices, uncheck enable audio effects.
Not perfect but definitely better.
Sent from my Droid Bionic on ICS 232 w/Tapatalk 2™

.246 OTA has noise too
I didn't expect any different. But, yes, the official .246 OTA for the BIONIC has the high-pitched noise.

The whine is absolutely back, and it's about the same as it was a year ago. Motorola's quick response was one of the major reason I kept the phone. I'm a bit of an audiophile, and say what you will about Bluetooth, but it doesn't come anywhere close to studio monitor quality. I may have to upgrade to a new phone early.

I too have the OTA of ICS and am having the headphone buzz. I have worked with Verizon on multiple times to no avail. They transferred me to Motorola support and the tech folks I spoke to seemed like they knew nothing of the issue and I currently have an open incident with them.
In working with Verizon, they issued me a warranty swap. The replacement phone came with the latest Gingerbread load and did not exhibit the sound issue. Once I updated to the OTA ICS load, the issue showed it's ugly face. In multiple calls to Verizon, they are unwilling to work with me. They offered for me to:
A) Buy a new phone at the full retail price
B) Buy a factory refurbished phone at the full refurbished price
C) Buy a used phone off of the internet
D) Just wait for Motorola to issue a software update
I asked if they would be willing to allow me to upgrade early and I got a resounding NO. I asked if they could give me any kind of discount on a new or refurbished phone and I got a resounding NO. I asked if they would waive my early termination fee and I got a resounding NO. I asked what they WERE willing to do and they said, buy a new or refurbished device or just wait for the update.
I just wish either Verizon or Motorola would man up and just cut their loses and help the consumer out.
Sent from my DROID BIONIC using xda premium

According to Motorola, they are not aware that this is an issue. If you are experiencing it, please call Verizon Wireless tech support and ask them to open a case with Motorola.
Sent from my DROID BIONIC using xda premium

I called vzw yesterday to report my HP buzz and as soon as I mentioned it they asked if I wanted a new bionic to which I said yes it should be here by Wednesday so we'll see if it too has the buzz if it does I will be calling holly @ vzw support back and requesting a non moto device and its bs that moto I unaware of it I tweeted with motorolamobility and they said their dev team is aware and working on a fix but that was Oct.22 and we still don't have any sign of a fix
Sent from a Eclipsed XT875 by brantuck84 aka bionic_bran

Brantuck84 said:
so we'll see if it too has the buzz if it does I will be calling holly @ vzw support back and requesting a non moto device
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I hope you have better luck than I did with the factory refurbished device. I went round and round with probably 4 or 5 Verizon associates about some sort of deal to where they could help me out a bit with a new device but no joy. They wouldn't even let me speak with a supervisor.
I am not looking to get a free phone, I just want to be allowed to upgrade early or have my early termination few waived. I really don't think that is an unreasonable request...
Sent from my DROID BIONIC using xda premium

Man I hate to hear that cuz they where super nice to me and did everything I ask but I've been a vzw customer since before they where called vzw
Sent from a Eclipsed XT875 by brantuck84 aka bionic_bran

I've had VERY mixed + & - experiences with VZW over the last 10 years. The network is the only reason why i stay with them. I also have this issue and its annoying now that I use it at the gym. Hopefully it will be taken care of with JB.

Well here's an update on my quest to resolve my HP whine with vzw I received yesterday a warranty replacement refer dished bionic and was not surprised when I plugged in my HP the whine was there so I called vzw again now they are sending me a third replacement if this is bad the guy said he could get me a diff device. On another note the referb bionic they sent sucks so even if it didn't have the whine I would send it back if I put it in my pocket when I take it back out it will be shutdown and I'll have to start it it also the slightest bump will make it reboot and 4g is barely better than when I had GB. So much to my dismay I'm really starting to not like moto because of all the bs I've put up with from the bionic. Oh and I also talked to a moto rep and they all but called me a liar saying that this headphone issue is isolated to me alone even though I have read numerous threads about it. That really pissed me off so if I can after this return I'm leaving moto
Sent from a Eclipsed XT875 by brantuck84 aka bionic_bran

Getting better headphones fixed my problem. But I mean way better headphones. I switched from cheap $3 earbuds from Amazon to $100 Bose earbuds. They were a gift and they are awesome. No whine at all.Maybe there are cheaper solutions though. The high pitched whine is a huge bummer. There's always Bluetooth earbuds. Costco had Motorola stereo Bluetooth earbuds on sale for $40 (regularly $60) a month ago. I'm sure you can find a deal like that somewhere.
Sent from my Galaxy Nexus using xda app-developers app

Earpiece too loud/distort/buzz

Long version:
Made my first call with the Nexus 4 yesterday. The call volume was surprisingly loud and it sounded distorted. I had to turn down the volume in order to not hurt my ear. Initially I thought I was having bad reception and so the call quality was bad. But after making a number of calls at different locations, I concluded that the earpiece will start to distort/buzz whenever the call volume is set above 50%.
Called Play customer service line today, explained the issue, and I was told that they had received a number of reports of the same problem. They quickly proceeded to send me a replacement as well as a UPS label for me to send the phone back after I got the replacement. They also told me that my replacement will arrive in 3-5 business days, so at least the replacement devices are not backordered.
TL;DR:
Contacted Play support, and I was told this is a known hardware problem. They immediately proceeded to send me a replacement. If you have this problem, RMA it.

I don't really understand the issue. If it too loud it distorts? Can you keep it at good listening level without it distorting?
sent via xda premium with nexus 7 while waiting for my shiny new Nexus 4!

Problem is what happens when the new one has the same problem? Mine has the hiss and buzz but I haven't RMA it yet
Sent from my Nexus 4 using xda app-developers app

Richieboy67 said:
I don't really understand the issue. If it too loud it distorts? Can you keep it at good listening level without it distorting?
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At max volume it's too loud, mostly too trebly. Above 50% it start to buzz/distort (not hissing noise), yet at 50% it's too quiet most of the time. Good listening level is around 75-80%, but it buzzes at this volume.

I agree, the earpiece is really loud but that's good thing. I hear everything loud and clear. This phone is perfect. The back speaker is surprisingly loud as well.
Sent from my Nexus 4 using xda app-developers app

robollama said:
Problem is what happens when the new one has the same problem? Mine has the hiss and buzz but I haven't RMA it yet
Sent from my Nexus 4 using xda app-developers app
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Same here is there a limit on the number of days after purchase where we can ask for a replacement or does it all fall under the 1yr warranty. I rather deal with Google and have them ship me a new phone rather than ask lg for a replacement
Sent from my Nexus 4 using xda app-developers app

pretty sure RMA advance replacements are first 15 days. for the next year it is normal warranty you send it they assess weather repair or replace with new device. this is normal procedure with most companies HOWEVER! with google play i have heard of people getting advance replacements way after the 15 day period so not 100% sure.

noobdeagle said:
pretty sure RMA advance replacements are first 15 days. for the next year it is normal warranty you send it they assess weather repair or replace with new device. this is normal procedure with most companies HOWEVER! with google play i have heard of people getting advance replacements way after the 15 day period so not 100% sure.
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The first 15 days is if you want a refund, I believe the RMA is covered under the 1 year warranty. Either way Google just sends replacements if there is a problem with the device.

If you guys have this problem down the line, don't worry too much. The earpiece is very easy to separate from the phone, and is on a plastic piece with the vibrator. Should be inexpensive on eBay, but RMA for sure if you are within warranty.

I bought two 16gb models, one sounds great, the other has horrible buzzing/distortion, especially at higher volumes. There's definitely a major difference, so I called google and they immediately offered to send me a replacement. I wonder how many phones have this problem?

Same problem here. Just called Google and they're sending a replacement. Hoping for a buzz-less phone this go around. Love the N4 otherwise.

I had the same issue, posted a thread about it, basically over time it "broke in" so before rushing to RMA I would put another hour or two of calls through the phone at a lower volume and go from there.

i can't say the same about mine. Earpiece seems just right when i turn the volume all the way up, and the speaker i wish was a little louder but it's ok. Buzzing in the earpiece is annoying. Not too loud, constant when the screen is on or off when next to my ear during conversations. None of my phones buzz like that. Nice work, LGoogle.

Same here, one good other is going back to google

I'm still waiting for my replacement.
Today was the first time plugging in a pair of headphones to my N4 and I notice static noise that many have mentioned....
For those who have problems with the earpiece, do you also have this problem with the headphone jack? Are they somehow related?
Sent from my Nexus 4 using xda premium

On my device no buzzing noises.
However earpiece (and speaker) are loud.
For me this is more of an advantage coming from I9100 where I had to ask people to speak loud finally a device to I can hear them!

waiting for my replacement as well. sucks because everything was perfect EXCEPT for the earpiece.
it sounds as if the earpiece speaker is over tuned, making for a buzz everytime the opposing party speaks.

In the same boat here. Ordered two, one is fine, the other has the buzzing earpiece. Mine buzzes no matter what the volume is.

Would I have to wait 6 weeks for a replacement? I have the earpiece problem but I don't wanna wait that long
Sent from my Nexus 4 using Tapatalk 2

hunterhp said:
Would I have to wait 6 weeks for a replacement? I have the earpiece problem but I don't wanna wait that long
Sent from my Nexus 4 using Tapatalk 2
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Mine is shipping sometime this week... I RMAd on Sunday morning
Sent from my Google Nexus 4

Moto X on Sprint - Call quality issues?

I've had it for a week and am noticing some call quality issues on Sprint. Is anyone else noticing a hissing/distortion when people talk? I get it while on the earpiece in the phone or when using ear buds. I haven't tried speaker phone yet as I don't use that very much.
There was a post on Sprint's community forum about a couple other people having the same issue. I exchanged mine for a different phone and the new one does the same thing as well.

Yeah i get that same problem as well. There were couple threads earlier about this same problem. I am not sure if there is a solution. But I noticed that it started after that over the air update for camera.
Sent from my XT1056 using xda app-developers app