Long version:
Made my first call with the Nexus 4 yesterday. The call volume was surprisingly loud and it sounded distorted. I had to turn down the volume in order to not hurt my ear. Initially I thought I was having bad reception and so the call quality was bad. But after making a number of calls at different locations, I concluded that the earpiece will start to distort/buzz whenever the call volume is set above 50%.
Called Play customer service line today, explained the issue, and I was told that they had received a number of reports of the same problem. They quickly proceeded to send me a replacement as well as a UPS label for me to send the phone back after I got the replacement. They also told me that my replacement will arrive in 3-5 business days, so at least the replacement devices are not backordered.
TL;DR:
Contacted Play support, and I was told this is a known hardware problem. They immediately proceeded to send me a replacement. If you have this problem, RMA it.
I don't really understand the issue. If it too loud it distorts? Can you keep it at good listening level without it distorting?
sent via xda premium with nexus 7 while waiting for my shiny new Nexus 4!
Problem is what happens when the new one has the same problem? Mine has the hiss and buzz but I haven't RMA it yet
Sent from my Nexus 4 using xda app-developers app
Richieboy67 said:
I don't really understand the issue. If it too loud it distorts? Can you keep it at good listening level without it distorting?
Click to expand...
Click to collapse
At max volume it's too loud, mostly too trebly. Above 50% it start to buzz/distort (not hissing noise), yet at 50% it's too quiet most of the time. Good listening level is around 75-80%, but it buzzes at this volume.
I agree, the earpiece is really loud but that's good thing. I hear everything loud and clear. This phone is perfect. The back speaker is surprisingly loud as well.
Sent from my Nexus 4 using xda app-developers app
robollama said:
Problem is what happens when the new one has the same problem? Mine has the hiss and buzz but I haven't RMA it yet
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Same here is there a limit on the number of days after purchase where we can ask for a replacement or does it all fall under the 1yr warranty. I rather deal with Google and have them ship me a new phone rather than ask lg for a replacement
Sent from my Nexus 4 using xda app-developers app
pretty sure RMA advance replacements are first 15 days. for the next year it is normal warranty you send it they assess weather repair or replace with new device. this is normal procedure with most companies HOWEVER! with google play i have heard of people getting advance replacements way after the 15 day period so not 100% sure.
noobdeagle said:
pretty sure RMA advance replacements are first 15 days. for the next year it is normal warranty you send it they assess weather repair or replace with new device. this is normal procedure with most companies HOWEVER! with google play i have heard of people getting advance replacements way after the 15 day period so not 100% sure.
Click to expand...
Click to collapse
The first 15 days is if you want a refund, I believe the RMA is covered under the 1 year warranty. Either way Google just sends replacements if there is a problem with the device.
If you guys have this problem down the line, don't worry too much. The earpiece is very easy to separate from the phone, and is on a plastic piece with the vibrator. Should be inexpensive on eBay, but RMA for sure if you are within warranty.
I bought two 16gb models, one sounds great, the other has horrible buzzing/distortion, especially at higher volumes. There's definitely a major difference, so I called google and they immediately offered to send me a replacement. I wonder how many phones have this problem?
Same problem here. Just called Google and they're sending a replacement. Hoping for a buzz-less phone this go around. Love the N4 otherwise.
I had the same issue, posted a thread about it, basically over time it "broke in" so before rushing to RMA I would put another hour or two of calls through the phone at a lower volume and go from there.
i can't say the same about mine. Earpiece seems just right when i turn the volume all the way up, and the speaker i wish was a little louder but it's ok. Buzzing in the earpiece is annoying. Not too loud, constant when the screen is on or off when next to my ear during conversations. None of my phones buzz like that. Nice work, LGoogle.
Same here, one good other is going back to google
I'm still waiting for my replacement.
Today was the first time plugging in a pair of headphones to my N4 and I notice static noise that many have mentioned....
For those who have problems with the earpiece, do you also have this problem with the headphone jack? Are they somehow related?
Sent from my Nexus 4 using xda premium
On my device no buzzing noises.
However earpiece (and speaker) are loud.
For me this is more of an advantage coming from I9100 where I had to ask people to speak loud finally a device to I can hear them!
waiting for my replacement as well. sucks because everything was perfect EXCEPT for the earpiece.
it sounds as if the earpiece speaker is over tuned, making for a buzz everytime the opposing party speaks.
In the same boat here. Ordered two, one is fine, the other has the buzzing earpiece. Mine buzzes no matter what the volume is.
Would I have to wait 6 weeks for a replacement? I have the earpiece problem but I don't wanna wait that long
Sent from my Nexus 4 using Tapatalk 2
hunterhp said:
Would I have to wait 6 weeks for a replacement? I have the earpiece problem but I don't wanna wait that long
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Mine is shipping sometime this week... I RMAd on Sunday morning
Sent from my Google Nexus 4
Related
So I just got my Bionic today, and I tried to play some music on it. The phone's speaker is fine, but for some reason, when I plug headphones in and start playing music, I will hear a faint high pitched sound in the background. And when I press pause and the music stops, the high pitched sound will still be there for a few seconds, and then no sound.
Does anyone else have this problem? Did I just get a faulty unit? I tried with all the headphones in my house, and the same thing happens.
I'm hearing the same thing when the phone is plugged into the car dock and plugged into my car stereo. It's very faint but it is there. Seems to go away after I start playing music. It's not there when the music stops.
I'm definitely getting the same thing on my over the aux cable in my truck tried other cables too same thing
Sent from my DROID BIONIC using Tapatalk
I've got the same problem here as well. It m to new the thing I can focus on with the headphones in.
Ya this is a huge problem. My friend, who got his phone yesterday, has the same problem.as well. He is going to verizon to see about it, but it looks like to be a design defect.
I notice it, only if i have my headphones plugged in and i'm not playing music....... its not a big deal to me, because why would I have my headphones plugged in with NO music playing??
Its definitely there for me. It sounds like the type of noise that can be induced from a ground loop in the charging circuit from a car. The sound is there for me even when I do not have a charger connected through...
Not to sound crazy, but I get the exact thing happen to my G2X.
Wrong forum yes but I couldn't help but comment on this. I hear that sound when the screen is off. Goes away when screen is on.
Happens on stock and custom ROM.
>> Ya this is a huge problem ...
More of a minor annoyance in my opinion. I barely notice it.
cmhfdisker said:
>> Ya this is a huge problem ...
More of a minor annoyance in my opinion. I barely notice it.
Click to expand...
Click to collapse
Alrighty, I think it's safe to say that everyone is getting this. We don't really need 5 pages of "I have this too."
I guess we'll have to wait for an update for Moto to address day-one bugs.
Add me to the list of those with this problem.
High pitched whine when listening to headphones(tried multiple headphones) through 3.5mm jack. Goes away ~3 seconds after pause playback. Only hear while playing media. Easiest to detect when media volume turned way down. and/or quiet portion of song.
This thread is being used to track % of phones that have the issue. Take a moment to reply.
High Pitch Noise Test & Stats
supportforums.motorola.com/message/467392
I sent them an E-Mail and was told to do a factory reset (which I had already done, but for another reason). I told them I did this and they then said I was the first person to mention this problem and it must be unique to my phone. I then sent them 3 links to various forums with members discussing it, many of whom had also contacted support. I told them it was a very well known problem and I was obviously not the first person to contact them. They ended our conversation by basically saying the phone has a 1 year warranty from Motorola and I may take it back to a Verizon Wireless store at any time and if they can replicate the problem, the phone will be replaced
yesterday i got bluetooh head phones from the verizon store that were 50% off and they sound great. no noise at all. i think that it might have something to do with the wire. maybe the bionic has a faulty ground because alot of people are complaining about noise with headphones.
manolith2011 said:
yesterday i got bluetooh head phones from the verizon store that were 50% off and they sound great. no noise at all. i think that it might have something to do with the wire. maybe the bionic has a faulty ground because alot of people are complaining about noise with headphones.
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Click to collapse
I use the Motorola S9-HD Bluetooth Stereo headset and it sounds great as always. It must be a problem with the wiring, but I do find it strange how the noise varies in volume a lot and when audio stops the whine stops within 2-3 seconds too. That makes me wonder if perhaps it is a software problem. Oh well who knows, once I start playing music, I can barely notice it, but for video it is a bit annoying. I may take Motorola up on their offer of returning it on their 1 year warranty if in a month or so they quietly fix the problem in the next batch of Bionics Verizon receives. There are a few people who say they don't have the problem, but I think those people are just in the group of people who can't hear sounds that are that highly pitched (like the mosquito ringtone). Perhaps in their mid 30's or older, or just not the best hearing. Anyway, it's hardly worth me returning them for the problem, and like I said, if it is fixed in the next year at any point, I will return and exchange them on Motorola's warranty
So quick dumb question. I bought my Bionic off contract / retail price, anyone know if the 14 days return vzw has only applies to subsidized phones or to full retail price phones as well? (my phone has this problem as well which is why I am wondering if I have till Thursday or longer to return it).
jstrangfeld said:
So quick dumb question. I bought my Bionic off contract / retail price, anyone know if the 14 days return vzw has only applies to subsidized phones or to full retail price phones as well? (my phone has this problem as well which is why I am wondering if I have till Thursday or longer to return it).
Click to expand...
Click to collapse
14 day return applies regardless of price paid. Probably the restocking fee too.
Sent from my DROID BIONIC using xda premium
The problem lies with the fm receiver. Try using titanium to freeze the FMradioservice 2.3.4. If this does not solve your problem then it is a hardware issue. I have become an avid slacker radio user and this seems to have solved it for me but, I just did it so haven't had time to really test it. Please let me know if this works for you or not. If you are not rooted then there is no solution for you other than to become rooted.
Sent from my DROID BIONIC using xda premium
I have this too
yutzyscott said:
The problem lies with the fm receiver. Try using titanium to freeze the FMradioservice 2.3.4. If this does not solve your problem then it is a hardware issue. I have become an avid slacker radio user and this seems to have solved it for me but, I just did it so haven't had time to really test it. Please let me know if this works for you or not. If you are not rooted then there is no solution for you other than to become rooted.
Sent from my DROID BIONIC using xda premium
Click to expand...
Click to collapse
According to a user over on the motorola support forums:
"Freezing FMRadioService does nothing."
I just got off the phone with motorola and they are processing my 4th replacement device . anybody have a droid 4 over 2 months old that does not have a problem with the ear speaker. i mainly use speakerphone and when i use the ear piece i dont go above level 3. i have been doing alot of reading and many people are having this problem. i tried the suck trick and it worked temporarily but it keeps getting worse everyday. is anyone not having this issue that has had this phone for over 2 months. i am considering another phone but i really dont wanna lose the keyboard. any information would really help.
sh4d0w1021 said:
I just got off the phone with motorola and they are processing my 4th replacement device . anybody have a droid 4 over 2 months old that does not have a problem with the ear speaker. i mainly use speakerphone and when i use the ear piece i dont go above level 3. i have been doing alot of reading and many people are having this problem. i tried the suck trick and it worked temporarily but it keeps getting worse everyday. is anyone not having this issue that has had this phone for over 2 months. i am considering another phone but i really dont wanna lose the keyboard. any information would really help.
Click to expand...
Click to collapse
I don't know how it will help, but I don't have any problems and I've had mine since March.
No problems either. Had since February :/
Sent from my DROID4 using xda premium
I've had mine since march and I have been experiencing the same issue... bout to call Motorola also....
Sent from my DROID4 using XDA
sh4d0w1021 said:
I just got off the phone with motorola and they are processing my 4th replacement device . anybody have a droid 4 over 2 months old that does not have a problem with the ear speaker. i mainly use speakerphone and when i use the ear piece i dont go above level 3. i have been doing alot of reading and many people are having this problem. i tried the suck trick and it worked temporarily but it keeps getting worse everyday. is anyone not having this issue that has had this phone for over 2 months. i am considering another phone but i really dont wanna lose the keyboard. any information would really help.
Click to expand...
Click to collapse
My wife and I have both had Droid 4s since release day and aren't experiencing the issue.
I have had my droid 4 since the day it was released with no such problems. The only I can think that would cause speaker problems is if:
a) dust and gunk are getting stuck in the speaker
b) the connector for the speakers is becoming loose... do you ever try and clean around the edges of the phone, like in between the bezel and the frame? If so, you might be damaging a connector when you do so...
Other than that, maybe its a factory issue, it is a very thin top piece that holds the speaker and the screen, etc.
Hope this helps...
sh4d0w1021 said:
I just got off the phone with motorola and they are processing my 4th replacement device . anybody have a droid 4 over 2 months old that does not have a problem with the ear speaker. i mainly use speakerphone and when i use the ear piece i dont go above level 3. i have been doing alot of reading and many people are having this problem. i tried the suck trick and it worked temporarily but it keeps getting worse everyday. is anyone not having this issue that has had this phone for over 2 months. i am considering another phone but i really dont wanna lose the keyboard. any information would really help.
Click to expand...
Click to collapse
I started having this problem about 3 weeks ago and I've had my D4 for about 2 months.
Guess I need to call in for a replacement...what a pain. I used my OG Droid for almost 2 years without the need for a replacement. Then I picked up the D3 and went through about 6 phones in 6 months with a move to the D4 hoping things would be better.
What's the suck trick? My wife's is one day old and ear speaker sounds blown
Sent from my Galaxy Nexus using XDA
suck trick
The suck trick is, if u suck on the speaker with your mouth it will temporarily fix the speaker.
Same issueI
I bought a Droid 4 two months ago and about within a month it started up with the same thing you are speaking of, a tinny, blown speaker sound coming from the ear piece. I did the whole sucking speaker deal and it would fix it , only to sound like junk again later. I returned it to Verizon, where they said that they had not heard of anyone else having the same problem, so Motorola sent me a "like new" Droid 4. I have had this phone for a month and just this morning it began with the blown speaker garbage again.
I looked more into it and read that it could be the glue which is holding the speaker in heats up and fails, causing the speaker to release from where it is seated and with that rattles, or vibrates, giving the effect of a blown speaker
This would make sense why by sucking into the speaker it stops, because you are basically popping it back into place temporarilly
Either way, I am returning this phone later today and plan on telling Verizon, I want a new one, not some "like new" refurbished piece of junk. I paid for a NEW phone, not one with problems motorola "fixed"
I hope all works out next, cause I really love the keyboard and could've gotten a Rzr for a few bucks more.
try running this app 2x times. once normally with the bol up and another time with the vol up during a call... fixed the sound for me
https://play.google.com/store/apps/details?id=com.ninesixapps.speakercleaner&hl=en
myfishbear said:
try running this app 2x times. once normally with the bol up and another time with the vol up during a call... fixed the sound for me
https://play.google.com/store/apps/details?id=com.ninesixapps.speakercleaner&hl=en
Click to expand...
Click to collapse
I believe this app is meant for the speaker on the phone, not the earpiece that people have problems with.
GermanGuy said:
I believe this app is meant for the speaker on the phone, not the earpiece that people have problems with.
Click to expand...
Click to collapse
Yea I tried this on the first d4 I sent back with no change...
Sent from my DROID4 using xda app-developers app
I just got a "like new" replacement phone for having the same problem. I had my phone for about five months before noticing a problem with the speaker. I had the same problem on four different DroidX phones. Verizon acted like it was such a big deal, and they'd never had any problems with the Droid4. The woman at the Verizon store tried to convince me that my Otter Box case was causing the problem. Verizon's customer service department is such a joke sometimes. So far so good with my replacement though.
Sent from my DROID4 using xda premium
GermanGuy said:
I believe this app is meant for the speaker on the phone, not the earpiece that people have problems with.
Click to expand...
Click to collapse
if you make a call and run it it runs in the earpiece.
to clean it right
1wipe it off
2 clean it with a airduster if you got one
3 with a q tip and a little bit of alcohol
4 dry it than call you house and pick up the phone
5 than run the app incall 3x times
it should be good than
also in /settings/sound/speaker settings set it to custom turn off surround sound and turn the eq to bass punch or lower.
Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.
That sucks. Does it happen on all volumes or just max?
all the time..fml
Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one
That sucks munchy. I'm glad I got a good one. I hope you get everything straightened out.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 03:43 PM ---------- Previous post was at 03:41 PM ----------
munchy_cool said:
Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one
Click to expand...
Click to collapse
Yeah I hate the way they do rma's at Google. Why not just charge you if you don't return the old one in a certain amount of time like most other companies? Is it your fault you got a bad one? No!
Sent from my Nexus 4 using Tapatalk 2
Thanks Ryan, lets hope I get a new one which is fine soon, I am happy that the one that I sent to John aka VT is good, the moment I found the f**king issue in my phone I emailed him to check his and his is fine, as I ordered 2 and assuming they both were from the same manufacturing lot I guess it's a bug in LG's assemble line
Good luck. Mine makes a very slight nose from the earpiece speaker. It kinda sounds like the soc doing it's thing. I imagine it's fairly normal. I don't have any sounds like you. I feel bad for you because we waited so long and now you got a dud. The one good thing about Google's method of RMA is you can use the old one as much as you like before getting the new. What I don't understand is they have our cc info on file and they still insist on holding the funds. You won't have to pay tax or shipping again though. I had to go through it twice with my nexus 7 so I know how bad it was.
At the same time I do understand why they do it because people could just file an RMA and take off with both devices by removing the card from wallet.
Anyway, I'm sure everything will work out for you. You are good people and I look up to your kindness bro.
Sent from my Nexus 4 using Tapatalk 2
Thanks again Ryan, you know how we roll ..bad things do happen to good people I guess
OP updated with some more information.
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I don't think so , if you can add a new card/account maybe you can as they send you a link wherein you already have the n4 already in cart and you click on purchase
Sent from my Nexus 4 using xda app-developers app
They only charge 349 for a 16 GB ; no taxes and shipping ; its just an auth on your card
Sent from my Nexus 4 using xda app-developers app
Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4
FallN said:
Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4
Click to expand...
Click to collapse
yeah ..they are sending another one in ..let's see when that gets here ...given there shipping issues I am not sure when a new one will come in and how good will it be
munchy_cool said:
Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.
Click to expand...
Click to collapse
Ouch man thanks for the video it the first time I could here this bonked up speaker for myself. Hope your new device is all you expect and more when you get it.
Sent From My Buttery Smooth LG Nexus 4
I guess mine is too borked to keep
Sent from my Nexus 4 using xda app-developers app
blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I have heard and I don't know if its true but I remember hearing that you can send in your faulty device then when they receive it they will send you a new one. I'd look into that cause that s just not OK to hold you at bay because you don't have additional funds for there f*ck up.
Sent From My Buttery Smooth LG Nexus 4
I've had zero issues with my N4, actually I love it! Only issue is the screen gets hot but that's expected.
Sent from my Nexus 4 using xda app-developers app
This phone should be recalled and we should all get new revised hardware with no issues and usb otg working. Fking ridiculous. I doubt my replacement will be any better and that's why i'm keeping the first phone until replacement arrives.
i've got same problem, although mine is not as severe. Most interesting part is that when I use google talk or skype, this problem does not exist, and it seems to come up only when making regular phone calls!
My Nexus 7 has horrible speaker distortion on every piece of media as soon as I turn the volume above the 50% mark. The distortion gets worse closer to 100% and makes the speaker unusable at high volume. Is there any way I can fix this short of placing some bubble wrap under the speaker grille? I'm not prepared to do that since it'll void both my warranty and the 2-year insurance policy that I have on it.
Note: This seems to be ROM-independent - running both stock 4.2.2, stock 4.1.2 and Paranoid Android 3.0+ nightly seems to exhibit the same issues.
I had this problem. I just got a warranty replacement. There is a thread that says people were able to fix by removing the cover and pressing on the speaker. Didn't work for me.
Sent from my Nexus 4 using xda app-developers app
Nexus speakers suck and blow, just like a shop vac.
http://www.portatronics.com/index.php?cat=c467_Google-Nexus-7.html
I know NOTHING of this place, just happened to find it the other day. I plan on buying a new assembly for mine eventually, I have (temporarily) fixed them half a dozen times.
The same thing happened to mine last week. I messed around with it pressing on the speaker and it didn't seem to fix it. The next day I tried again and the "distortion" went away. If it happens again I will send it in for fixing.
band8266 said:
The same thing happened to mine last week. I messed around with it pressing on the speaker and it didn't seem to fix it. The next day I tried again and the "distortion" went away. If it happens again I will send it in for fixing.
Click to expand...
Click to collapse
Why would you send it in for 3+ weeks vs just buying a $12 speaker assembly?
Just to let you know it does seem to be device specific and some type of manufacture defect.
I took my phone in to the store where I got it here in the UK (Carphonewarehouse) and they too thought it was very low. They brought out another Nexus 5 and the sounds was A LOT louder.
They swapped it out then and there!
I now have a brand new Nexus 5 with great sound
Sent from my Nexus 5 using xda app-developers app
JonM1988 said:
Just to let you know it does seem to be device specific and some type of manufacture defect.
I took my phone in to the store where I got it here in the UK (Carphonewarehouse) and they too thought it was very low. They brought out another Nexus 5 and the sounds was A LOT louder.
They swapped it out then and there!
I now have a brand new Nexus 5 with great sound
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
yeah my co worker also has a nexus 5 and his speaker is also louder than mine. Beside the low speaker, my nexus is perfect no dead pixels, dust under the screen or loose power button. I am not going to chance doing an RMA. I hope we get a software fix from google soon about the sound.
dazz87 said:
yeah my co worker also has a nexus 5 and his speaker is also louder than mine. Beside the low speaker, my nexus is perfect no dead pixels, dust under the screen or loose power button. I am not going to chance doing an RMA. I hope we get a software fix from google soon about the sound.
Click to expand...
Click to collapse
You know you can send back the replacement unit if it's not better than your n5 now, right? You can choose to keep the one you already have.
RJM7787 said:
You know you can send back the replacement unit if it's not better than your n5 now, right? You can choose to keep the one you already have.
Click to expand...
Click to collapse
I think Google is changing their policy where now they are wanting you to return your first, then they will sent out the replacement. I read couple of recently post on the RMA thread
dazz87 said:
I think Google is changing their policy where now they are wanting you to return your first, then they will sent out the replacement. I read couple of recently post on the RMA thread
Click to expand...
Click to collapse
Wow, crazy. I guess it was because there was a lot of RMA's. I was lucky I guess. I am able to continue using my device until my RMA device gets here in a week or so. And I was told I can deny it if it's no better. Anyway, maybe it's worth a call to see if you're eligible to do the same. Good luck.