Database Develop

Brick? Bad new generic cable? Bad port? -- FIXED

Current Scenario:
Phone is stuck at AT&T screen. Can get to download mode. XP cannot installing drivers.
Questions:
Has anyone encountered anything like this? I know some people report issue with some data cables not being able to connect. But I am surprised I can get to download mode with it so am questioning if the cable could be the issue. Could it be a bad port? Since my original cable has gone bad could it have messed up my port? I saw a posts about this but no follow up.
Notes:
Cognition 2.3b6
USB Drivers from (http://forum.xda-developers.com/showthread.php?t=731989) I've obviously have been able to connect prior to these issues to upgrade my ROM.
Kies and Kies Mini were previously installed. I since deleted since having these issues.
Uninstalled iTunes as suggested in other posts.
History:
My phone is stuck at the AT&T boot screen. Using my original Samsung cable I could not get my phone into download mode. So I went out and made the jig to get it into download mode. This worked but win XP won't recognize the phone once I put my original cable in. I realized that my original cable might be internally frayed, so I went out and bought a generic USB cable. Now I can get my phone into download mode (without using the jig) which shows that my original cable has been damaged at some point. This would also explain that when my phone is off and I plugged it in using the old cable the phone would turn on.
Anyway, using this new generic cable, XP/ODIN won't recognize my phone. When trying to put it in download mode (two button/insert cable/no SIM/no SD), I see XP popup: Found New Hardware, USB device, Samsung USB Composite Device, USB device, Samsung USB Composite Device, then get the Found New Hardware Wizard with message Cannot Install the Hardware, problem installing this hardware: USB Device.
Thanks in advance.

Oh and not sure if it matters but I cannot get into recover mode either. Cannot get past AT&T boot screen.

Um... make sure you remove all traces of the Kies stuff.
Re-install USB drivers over the top of the existing ones.
I might suggest buying a "sumsung" cable from an AT&T dealer.
AND - make sure your using the USB port that is on your mobo - apparently it makes a difference.
I had my phone in a "bricked" state and had to re-install drivers on my Win7 box. it found the phone and recognized it enough for ODIN to start up.
Also.... to find out if the phone is being recognized - I would recommend d/l'ing the Android SDK and doing the ADB command - adb devices and see what pops up.
Heh - last thing.. please say you had the phone in "USB Debugging" mode before things went south?

Here's a link to a thread containing another variant of the Captivate USB Drivers:
http://androidforums.com/captivate-.../123644-captivate-usb-drivers-links-here.html
I can't remember which I used, but if the above suggestions don't work for you, it won't hurt to try these!
And for what it's worth, I don't believe the problem to be within the USB cable. I use everything EXCEPT the Samsung USB cable. Anything from Monoprice.com cables, to my old Blackberry cable... A MicroUSB cable is just that...generic or not. As long as it's a 5 pin cable, you should be good.

@avgjoegeek
avgjoegeek said:
Um... make sure you remove all traces of the Kies stuff.
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Uninstalled and deleted program files/samsung/kies*. Would I need to look through registry as well?
Re-install USB drivers over the top of the existing ones.
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Click to collapse
Done. Multiple times. Even tried drivers from Samsung support site. Currently I'm using the ones from the Stock ODIN thread. (Uninstalled all. Rebooted. Installed drivers from ODIN thread. Rebooted.)
I might suggest buying a "sumsung" cable from an AT&T dealer
Click to expand...
Click to collapse
Called AT&T said they didn't carry any data/sync USB cables. Which I found was odd. Have one coming from Amazon soon that looks-like and is listed to be OEM.
AND - make sure your using the USB port that is on your mobo - apparently it makes a difference.
Click to expand...
Click to collapse
Tried all of them.
I had my phone in a "bricked" state and had to re-install drivers on my Win7 box. it found the phone and recognized it enough for ODIN to start up.
Also.... to find out if the phone is being recognized - I would recommend d/l'ing the Android SDK and doing the ADB command - adb devices and see what pops up.
Click to expand...
Click to collapse
Returns: List of devices attached (nothing else)
Heh - last thing.. please say you had the phone in "USB Debugging" mode before things went south?
Click to expand...
Click to collapse
Upgraded to Cog v2.3b6 before things went south. I normally keep USB Debugging mode as defaulted. Wondering if the update would have caused it to be unchecked. I think I checked that once and rarely make changes. Either way, are you suggesting that if that option is not set that I am pretty much hosed?
@norcal einstein: I will have to try your suggestion from a new machine. My work just locked (McAfee) our machines due to virus going around.

Hi there ... I've run into this similar problem before.. The link you posted's instructions:
"plug usb then open odin"
NO!!!!
#1 odin oneclick must be open before you connect your phone. (and i didnt see in previous posts that you did this?)
Here's the rest....
From a soft-bricked state the Samsung I897 displays a "gadget" screen involving
icons of a phone + exclamation + computer. It is still possible to boot into download mode from this point (which is before the att logo) there your phone can.
Apparently you've been able to get into download mode .
When my phone was soft-bricked and I finally figured out how to put it in download mode I got the "gadget serial device driver not found" bs. I had already opened odin-oneclick and it said "added". So I tried and it worked.
There is no better source for drivers than the manufacturer. So i suggest using those drivers instead. Also the usb port on a captivate IS a generic usb plug.... it's just offset to the side a little bit to add STYLE.

Thanks to everyone that replied. I just want to provide a my resolution for others that might be search for similar issues.
My Captivate is now back up and running. Loaded with Cog2.3b6.
The generic cable proved not to be the issue. I know some people reported having issues with cables but I believe as long as the cable is labeled to be a sync or data cable you should be fine. Avoid the charger cables as it will be just that - a charger cable only.
The jig worked like a charm to get to download mode. Just connect the two leads (4 and 5; closest to the center of the phone) using 301k resistors worked. I used 3x100k and 1x1k. Although, I later learned that my OEM cable went bad on me and just getting a new cable I can get into download mode fine. If some of you are having issues might want to consider keeping a extra cable just to rule out cable issues before trying out the jig. The jig IS very easy to do but finding a micro-b USB plug or adapter that gives easy access to the 4 and 5 leads might be hard.
Out of ideas what was wrong (being stuck at AT&T boot screen, being able to get to download mode, my laptop not being able to detect my phone) I borrowed a laptop running Vista. This worked! Vista and ODIN detected my phone and I was able to get back to stock.
So still not sure what's wrong with MY laptop. Hoping to get it resolved by the time they get the AT&T Froyo update out. But I am very much guessing our tech department tightening up McAfee restrictions (like being able to download exe(cutables) might be the culprit. I will have them remove the restrictions so I can re-install the USB drivers and see if that works.
If you are looking for instructions for how to get download / ODIN working, all the instructions from all the many threads work. I will not repeat those instructions here. But a couple notes: I didn't find any difference with leaving SIM card in or out. Might be best to just leave it out. I've tried both inserting cable last and inserting battery last. Both ways works. So if you can't get one way working chances are you probably won't be able to get it working the other way either. I personally use the battery first, both volume buttons then cable. Once I had to wait 10 mins before getting it to work. That was probably once in about 10 times I've done download mode.
And BIKERBOY8989 is correct, if you can get to the AT&T boot screen chances are you SHOULD be able to get into download mode. Might want to check cables and/or try on another machine. As I mentioned already.
Good luck!!!

unable to connect USB

So I've searched through threads and can't seem to find any solutions. I'm running Axura 2.1CE w/ JK3 kernel. I've used multiple cables, on different computers and none of the computers are able to even detect the device. Any thoughts?

autocorrelation said:
So I've searched through threads and can't seem to find any solutions. I'm running Axura 2.1CE w/ JK3 kernel. I've used multiple cables, on different computers and none of the computers are able to even detect the device. Any thoughts?
Click to expand...
Click to collapse
I had this happen to me a couple of times. One time i just needed to restart my phone, and at least once it was a bad flash and I just had to reflash over and master clear. never had it become a permanent problem.

used2hvatreo said:
I had this happen to me a couple of times. One time i just needed to restart my phone, and at least once it was a bad flash and I just had to reflash over and master clear. never had it become a permanent problem.
Click to expand...
Click to collapse
I've tried rebooting more than once and also it won't connect to ODIN =\

autocorrelation said:
I've tried rebooting more than once and also it won't connect to ODIN =\
Click to expand...
Click to collapse
can you not get into download mode using hardware buttons?

The usb cable that came with the phone is not working for you even after installing the proper samsung usb drivers? What windows OS are you trying on?

Make sure it is a data cable and not a charge only cable. Look at the tag that is on the cable and it should tell you what it is.

Like UpNSmoke said.. make sure your using the correct cables.
It is suggested that if your having issues with a computer recognizing your phone to plug the cable in to the USB Port that is on your Motherboard on your Computer.
I would also suggest that if you haven't already - use the drivers that are in Design Gears ODIN 1 Click Back to Stock (links also provided in the sticky here as well). These are the one's I've been using since I've had my phone - and haven't had any issues.
Another thing you can do is - plug in your phone - and then re-install the drivers while the phone is plugged in.
And lastly.. I seem to have better luck with my Windows 7 box then my work's Windows XP machine. Good luck..

used2hvatreo said:
can you not get into download mode using hardware buttons?
Click to expand...
Click to collapse
I've put it into download mode, though nothing comes up
upNsmokeAllDay said:
The usb cable that came with the phone is not working for you even after installing the proper samsung usb drivers? What windows OS are you trying on?
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Click to collapse
The cable I used was the one that came with the phone, what's odd is that I've never had this problem until earlier this week. I've tested it on Win7 x64 and Win7 x86
avgjoegeek said:
Like UpNSmoke said.. make sure your using the correct cables.
It is suggested that if your having issues with a computer recognizing your phone to plug the cable in to the USB Port that is on your Motherboard on your Computer.
I would also suggest that if you haven't already - use the drivers that are in Design Gears ODIN 1 Click Back to Stock (links also provided in the sticky here as well). These are the one's I've been using since I've had my phone - and haven't had any issues.
Another thing you can do is - plug in your phone - and then re-install the drivers while the phone is plugged in.
And lastly.. I seem to have better luck with my Windows 7 box then my work's Windows XP machine. Good luck..
Click to expand...
Click to collapse
Tried ODIN 1-click and every machine I've run it on is windows 7.

I haven't had any luck getting a decent connection to my phone yet either. I've tried several different drivers, x86 and x64, different versions of each. Different versions of Kies and Kies Mini. I've tried suggestions from online. Nothing has gotten me anything reliable. I almost forgot, I've tried 2 different phones also. It would be one thing if it just NEVER worked, but for it to work sometimes and other times not, mostly not, is frustrating. I'm afraid to try a new ROM since everything I see about unbricking a Captivate requires a USB connection.

You definitely need to have to have a working USB connection before flashing... and plus you need it to return to stock using ODIN.
Have you tried re-installing the drivers with the phone plugged in and no dice?

I've tried plugged in, not plugged in. USB hub, USB motherboard connection. Just about everything I've seen online I've tried. Some don't work at all and others work briefly but usually within a day refuse to work more than it does work.

[Q] Computer wont recognize phone

Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?

I had similar problems, and did a system restore on my Windows 7 64 computer. Some updates didn't allow the phone to mount.
I'm not saying this is your case, but it's worth a shot.

kant5t1km3 said:
Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?
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A little more info would help. What is your PC specs? There are some known issues on Win7-64.

ya i have Windows 7 64 bit

Its Win7 64 I had similar trouble
first try right click Mini Kies run as Administrator, then plug in phone when Kies says to, Windows will recognize it if it has the usb drivers if not it will look for them and will install, then try again ..good luck

it worked not what. my phone doesnt show to "Mount".

You are in debugging mode, right?

rwj5279955 said:
You are in debugging mode, right?
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Click to collapse
ya, i am and i dont know what to do.

Now work shows the icon on my phone but it freezes when i click on it and i have to battery pull to get it back to normal.

Are you on a custom rom or stock? If custom, which rom?

i am on firefly 2.5

Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?

ya ive tried different cables, computers, roms everything i went into recovery with the usb plugged in and clicked mount usb and it works then but i dont want to do that every time.

still doesn't work after a few days

http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

thanks ill try it after school

Johnnie5000 said:
Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?
Click to expand...
Click to collapse
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...

stinkynoon said:
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...
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ya thats exactly whats happening but i have two different cables and they both dont work

Is it all possible to swap cords with an AT&T store? I'm sure it's unlikely that both cords are fruity...but it'd be worth a try if possible.

xwiljar said:
http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
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Click to collapse
well I have the same issue but I'm running linux ubuntu. I don't think it is a cables fault it must be the phone or ROM.
Sent from my SAMSUNG-SGH-I897 using XDA App

USB Driver issues

I've been having USB driver issues for a while now with my captivate (On serendipity 4.2 right now, finally decided to try to get to the root of this issue and update); I've used the SAMSUNG_USB_Driver_for_Mobile_Phones_x86.exe (and I am on 32 bit Windows XP SP3), and have always received a "USB Device has malfunctioned" message whenever I have tried to plug my Captivate in.
My computer has 2 USB Ports; one of them has a USB 1.0 hub plugged in (which has a keyboard & Plantronics Microphone plugged in as well) and the other has a Logitech mouse. I've tried both of the main USB ports, as well as the hub. The hub's been plugged in when installing and uninstalling (I'm trying to give as many details as possible in the hopes that one of these might trigger a red flag).
Anybody know what the problem might be? Maybe I've been uninstalling the drivers incorrectly? (I've done it through device manager & restarting the computer before reinstalling)
EDIT: No Kies on this computer, has never been installed; I have been mounting the device via the notifications menu but it still gives me a malfunction error.

Hmmm.. You've done everything that I would try as well...
At this stage I can't really say it's anything specific... Have you tried it on any other computers by any chance? Or got it working before?

venomio said:
Hmmm.. You've done everything that I would try as well...
At this stage I can't really say it's anything specific... Have you tried it on any other computers by any chance? Or got it working before?
Click to expand...
Click to collapse
Should mention that I got it working by turning on USB Debugging mode on after installing the drivers, then plugging the device in, and after that it began to function as normally.

So is it working now or not? Sorry, the latest post is a bit confusing...

I think that's a known issue. I usually can not get my computer to recognize my captivate without enabling debugging
Sent from my SGH-I897 using XDA App

venomio said:
So is it working now or not? Sorry, the latest post is a bit confusing...
Click to expand...
Click to collapse
Yes, it is working 100% as it should be.

[Q]Not able to get computer to recognize me[Debugging]

So I've been reading threw the forums on EVERY phone not just the Captivate on how to get my phone recognized on my computer when I'm in debugging mode/download mode nothing works. I haven't even ROOTED my phone which is why I was trying to get my phone to connect in the first place but I can't even get this far. Maybe rooting just wasn't meant for me.
ANY help will be greatly appreciated whether it be links to something you think I may have missed or actual information regarding this issue.
Either way, Thank you in advance, and happy holidays.
Also more info on what I've tried already, Re-installing drivers, restarting, trying different USB ports.
I'm willing to go back threw these steps if they are different from the ones I have tried before, hell I'll be willing to go back and try it again even if I have done it if it seems to have worked for you or someone else.

Did u see this thread ?... Captivate Connection Issues and Download Mode Help

Yes and although that didn't work, I have gotten my phone to connect to my computer... its just not staying connected...

Does it disconnect when the phone screen turns off? Or is it mostly random?

Bad cable maybe?
Are you using the USB port on the motherboard and not an auxiliary port?

Same issue for me as well. I'm using only ports attached to the mobo. I've tried 4 different known good cables and 3 different machines using the connection troubleshooting tips posted and still nothing. My phone will charge and with go into download mode but only with a jig. I have tried on windows 7 32 bit, 64 bit and windows XP. Also tried out osx with heimdall but still no dice.
my MB860 using xda premium

Time to boot up the Linux machine. Google wubi installer.

tried again today on a fresh ubuntu install and it cannot detect the device. In Windows I always get unkown device error and now in Linux it just plain doesn't see that a device is attached. I know that the majority of the usb pins on the micro connector must be good because my jog successfully gets it into download mode and I can charge it fine and also getting "unknown device" error constantly. I am at my wits end with it. I took it apart to check the condition of the usb connector and there doesn't appear to be any damage or bad solder joints at all. Just bizarre and extremely frustrating!

rmriggin said:
tried again today on a fresh ubuntu install and it cannot detect the device. In Windows I always get unkown device error and now in Linux it just plain doesn't see that a device is attached. I know that the majority of the usb pins on the micro connector must be good because my jog successfully gets it into download mode and I can charge it fine and also getting "unknown device" error constantly. I am at my wits end with it. I took it apart to check the condition of the usb connector and there doesn't appear to be any damage or bad solder joints at all. Just bizarre and extremely frustrating!
Click to expand...
Click to collapse
You have to setup udev rules for UBUNTU
Sent from my SGH-I897 using xda premium

b-eock said:
You have to setup udev rules for UBUNTU
Sent from my SGH-I897 using xda premium
Click to expand...
Click to collapse
What?i never did that and Ubuntu sees both my phones, regardless of the firmware on them. I would think, at most, he might need to install libusb-1 (or something like that).
Op, have you tried a new cable?

mrhaley30705 said:
What?i never did that and Ubuntu sees both my phones, regardless of the firmware on them. I would think, at most, he might need to install libusb-1 (or something like that).
Op, have you tried a new cable?
Click to expand...
Click to collapse
For libusb just type this in terminal
sudo apt-get install libusb-1.0.0
Sent from my SGH-I897 using xda premium

I will try that as well just so I have using my linux box as an option but I finally did get all of my computers to detect the phone with any of my 4 cables. I got desperate and took apart the phone to see if there were any visible issues with the USB port. It looked as though there was lint or grease between couple of the pins to the board on the USB port so I took a toothbrush and some rubbing alcohol and cleaned it up. I let it dry and reassembled the phone and then much to my delight it was detected! I promptly got it into download mode and flashed back to a rooted stock 2.3.5 with GB bootloader and CWM boog kernel. Phone is so much smoother than it was with 2.1