Where did my DTMF go? - Kyocera Zio M6000

I have an issue with my Zio (stock updated version) that the touch tones don't register on IVR systems. In other words,any time I'm on an IVR or voicemail system that I need to press an option or dial an extension or something, nothing happens when I use the keypad. The odd thing is, I can manually dial numbers just fine. I've tried the *228, remove the battery, soft reset, etc, nothing helps. I've taken it to a corporate store, and they can't seem to find out what's causing this. Anyone have any ideas? Thanks!

Related

Voicemail indicator always on..

Hey guys- i am hoping you could help me with this wierd problem. I have an ATT sim in an unlocked cingular phone. Everything works great, except lately, the voice mail indicator wont go away, even when i have none. If i click on it, it just says new voice message, and thats it. Going into my voice mail confirms i have nothing waiting for me.. basically, i am really lost.
Any advice? It has gone under numberous resets, and still shows it. It isn't a big issue, but it has meant i have missed voicemails i should have been told about (since it will never alert me to new ones now).
Thanks guys.
i have had the same problem, unfortiently ATT/Cingular voicemail system is retarded, so what i did is i called Cingular.ATT and i told them to reset my voicemail account, and then it worked fine, but a little while later i had the same problem again, and i found out when you recieve a message you press "7" to delete it and then press "*" to confirm DO NOT PRESS END, press "*" as the system tells you, and then you should be fine!!

[Q] Dialing Within A Call?

Today I tried to call a customer service number for a business on my Captivate - you know the ones, press 1 for English
Anyway, once I made the call, I figured out how to and pulled up the dial pad within the call and hit the number for my selection... Nothing happened. I tried this multiple times and the computer on the other end acted like I didnt do anything. I tried calling my cell providers customer service knowing they had a similar system, and they too couldnt recognize my key strokes to enter my mobile number.
Has anyone else had this problem? Its like the phone isnt broadcasting the tones over the line while dialing or something. Am I doing it wrong, or is this just a problem my phone has? Very odd...
~T.J.
Mine works fine. I use it everyday to check my work voicemail.
I don't have any issues dialing within a call either.
Sent from my SAMSUNG-SGH-I897 using XDA App
Havent had that issue yet on my phone.
works fine here
Works fine for me.
02CWRX said:
Today I tried to call a customer service number for a business on my Captivate - you know the ones, press 1 for English
Anyway, once I made the call, I figured out how to and pulled up the dial pad within the call and hit the number for my selection... Nothing happened. I tried this multiple times and the computer on the other end acted like I didnt do anything. I tried calling my cell providers customer service knowing they had a similar system, and they too couldnt recognize my key strokes to enter my mobile number.
Has anyone else had this problem? Its like the phone isnt broadcasting the tones over the line while dialing or something. Am I doing it wrong, or is this just a problem my phone has? Very odd...
~T.J.
Click to expand...
Click to collapse
You're not going home and re-entering the dialer program are you?
The best way is to go to speaker phone so you can hear it then hit dial pad from the call screen.
If you go to the home screen you are still in the call but hitting the phone icon will let you find or edit contacts, but will not broadcast unless you hit the call button but I don't think it will broadcast to the active phone call, it would likely try to start a 3-way.
from the home screen you must return to the call from the status bar.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
The problem seems to have fixed itself, as it worked the next day to dial an extension to get a hold of my girlfriend at work. Very odd. My procedure was to dial the number, then while in the call look at the screen and hit the button for "dial pad' which of course brings it up. Then, enter the numbers I needed to enter.
~T.J.
I have had this before on another phone
It was likely because of a bad signal. It was just strong enough to reveive the signal but not strong enough to have your phone communicate to the tower. Thus on the other side of the line they never got the tones even though they were being dialed. Considering it did not happen again it appears this is the most likely cause.

captivate sms text problem

So I have had my Captivate for a little over a month now and I have the basic mods done to it, rooted and sideloading enabled and have used everything on the phone with no problems up until now. A few days ago I installed anycut and was messing with the settings and set it to gsm only and tried some other things with no success. It seems that maybe a day after that all my texts were failing to send, however I can still receive text messages. My data still works, phone switches from edge to 3g with no problem, everything works, I just cant send texts now. I have done EVERYTHING that i can think of to try to solve the problem by resetting the phone, tried reverting to a backup taken by titanium backup, reverted to a complete rom backup, even completely loaded the phone back to stock non rooted/sideloaded and none of those things fixed the problem. is there some setting somewhere that I can check/verify that might affect me being able to send text?
LOL i did the same mistake and did the same thing you did to try to fix it.
I figured out that i deleted the sms center number so i could receive texts but not send(not good when your girlfriend is having a breakdown btw). So nerdy me went into the secret phone settings(service menu's) to put back in the sms center and kept getting an error.
Baffled I called att and had a facepalm moment when they told me to go to the stock messaging app and go to settings and input the sms center number from there.
Short Version: Open Stock Messaging app -> Settings -> message center option input +13123149810
Im gonna go look for the other number if that one doesn't work
Edit: Try this one if the other doesn't work +19703769301
Wow thanks! that fixed it. Man what a dumb move on my part.
*82
My messages where also failing sporadically. I checked for the call center number and I did have it. It turns out my problem was because I was using *82 in the contact phone number.
I hid my number from being displayed to others by going to home - settings - call settings - all calls - show my number - hide. And I added *82 in front of just family member phone numbers. But sms / texting was incompatible with *82. So I changed the family mobile phone numbers to ###-###-#### and added a second phone number with *821-###-###-####.
I use my cell phone for business and personal use so that is why I have it configured this way.

google voice: either rings forever or fails

Hey guys,
I use Google Voice as my forwarding voicemail. I'm on Sprint. And I've been having a lot of problems with my voicemail for a long time. Thought I'd see if you guys have any idea how to fix.
When people call and I don't want to pick up, the phone will ring several times, stop, then ring another several times again. To the caller, it sounds like the phone is ringing 10+ times, and so most people just think I'm on the other line or my VM is broken and don't leave a message.
In the past, I've tried flashing a sense rom and that usually accomplishes a minor improvement: If people are willing to let the phone ring for 10+ times, Google Voice will kick in with my voicemail. But the issue of the phone ringing forever doesn't seem to be solved. I've called Sprint and they have no clue what to do with a "rooted" phone (I didn't say it was rooted, of course).
Any help would be greatly appreciated!
Thanks.
I'm also on sprint and use GV as my voicemail provider. I've had the exact situation you described off-and-on for quite some time. Callers also occasionally get an error message from google saying my number has been disconnected. This is an EXTREMELY frustrating as I really like GV extra functionality yet hate these random problems. I've searched the all over and lots of people seem to have this same issues.
One possible solution that seems to help some (yet sadly not me) is to turn OFF 'Call Screening' via GV's web interface. Settings->Calls->Call Screening
It's supposed to go 'straight to voicemail' whenever your Sprint # forwards the call to the GV #. The GV# isn't supposed to ring at all. (Mine still seems to sometimes)
glad to know I'm not alone!
I do have that call screening setting turned off already, sadly. Doesn't seem to make a bit of difference.
seems i read someone post the set the do not disturb option on and it helped.
I had the same problem and I had to change my Google # to fix it.,. Ill try to find the link for instructions and post later
Sent from my HTC Hero CDMA using XDA App
I think enabling "Do Not Disturb" did the trick from the Google Voice app on the Hero.
just had my roommate call me and it went straight to voicemail!!! It still rang a few times (like it should) and then, instead of pausing and ringing again, it just went straight to google voice.
I'll update if something goes wrong but until then, thank you dpeeps!
dpeeps74 said:
seems i read someone post the set the do not disturb option on and it helped.
Click to expand...
Click to collapse
Thx man I've never heard that one before! I'll give it a shot.
Try youmail from the market
If you still haven't found a solution
My phone was ringing up to 12 times sometimes! This did the trick:
Well I guess I can't post links if I am new member until I have eight posts under my belt, so just google the article: "Techerator and How to Prevent Extra Rings using Google Voice as Voicemail"
*Solution*
^ this article does have the fix, and here it is:
1. Go to Google Voice in your web browser
2. Settings
3. Phones
4. The "Edit" button under your phone
5. Show Advanced Settings
6. Select the radio button "Go straight to voicemail" (instead of "Ring my other phones before going to voicemail").
7. Save. Problem should be solved.

Moto Voice Problems

My Moto Voice seems to be playing up. I've only properly noticed it today.
Here's how it goes when the device is sleeping.
Me: What's up Moto X
Voice: beep
Me: Send text to wife
Voice: Ok. What's your message?
Me: hello
Voice: Ok sending. Say or type a pin.
Me: 1234
Screen says 'message sent' but it doesn't send the message!!
Same problem when I ask it to set a timer!
I'm seeing the same problem on a Samsung SG3. There is a recently introduced bug in the recent Search update. This was reported on Android Central. Article here.
I'm glad to see it formally reported, I have been searching the heck out of it and coming up with nothing. I've reinstalled GNL, Search & Hangouts to no avail.
In my case, when using Voice Command for a text, I get a "no SMS app installed" error, despite having Hangouts as my default message app.
I'm hoping they get this sorted quickly. My phone has had this bug for the past week or two.
It's not your brand new phone acting up, it's Search software bugs.
Right I changed my launch phrase to something else and now I can set a timer. but sending a message still not working. I'm running the stock Messaging app. Anyone else experiencing this??
Messaging still not working when using Moto Voice. I've note opened a support case with Motorola. I've made sure Messaging is the default app, used different launch phrases, tried restarting my phone.
Anyone else experiencing this?
My voice command text messaging is back. I recieved a Gmail update the other day, probably serendipity. I tried voice command texting today & it worked! I can also set an alarm via voice command, but not the countdown timer. The alarm is used for all timer sets now. Go figure, maybe server side on Google's part.
Motorola advised me to restart in safe mode and try again but no luck.
Now they're advising me to do a factory reset of the phone but I'm reluctant to do this as I'll lose ALL my settings and apps. Will try and make some time tonight or tomorrow to perform this. Will need to make a list of all my apps and folders I've created.
Still no go? That kind of stinks. They're just telling you the standards, factory reset, etc. Your apps should come flying back as you log back into your Google account after a factory reset. It's just time consuming to factory reset.
Moto Voice just released an update a little while ago. Give that a try.
I've managed to fix the issue after narrowing it down.
It was only not working when texting my wife. It worked for others.
I deleted her number from Contacts app and created it again and now it's working perfectly.
The Moto Voice update didn't make a difference as I tried that. Didn't bother with a factory reset in the end as it just takes too long and pointless.
Hopefully this helps others who get the same issue.

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