Database Develop

Beware - WEAK Gorilla Glass! Scratches out of nowhere

I had my Nexus 4 wrapped in plastic pretty much all day yesterday. Only in the evening I had taken it off. It had no contact with anything that might cause the scratches. This morning I found it had 3 nasty scratches on the screen. How that is possible - I have no idea. The phone was not dropped nor abused!

Maybe the phone you got was in a bad batch, I doubt it's covered by warranty.

So the Gorilla Glass is weak because you have no idea what happened?

Scratches are not caused by thin air friction like you seem to imply. Pocket with keys or change, something that shouldn't have grinded on it did. Please tell us something more convincing than "it was sitting there with the plastic on".
Its gorilla glass 2.. the exact same thing as about 50% of the phones on the market and your is scratched by air?

Thoughtful said:
So the Gorilla Glass is weak because you have no idea what happened?
Click to expand...
Click to collapse
MatAuc12 said:
Scratches are not caused by thin air friction like you seem to imply. Pocket with keys or change, something that shouldn't have grinded on it did. Please tell us something more convincing than "it was sitting there with the plastic on".
Its gorilla glass 2.. the exact same thing as about 50% of the phones on the market and your is scratched by air?
Click to expand...
Click to collapse
No pockets with change, had it empty specifically, plus had plastic wrap at all times. At home I had it charging either on the wooden table or the chair - Wood scratched the class?
The phone was face-down on both.
Trust me, I'm shocked...

MatAuc12 said:
Scratches are not caused by thin air friction like you seem to imply. Pocket with keys or change, something that shouldn't have grinded on it did. Please tell us something more convincing than "it was sitting there with the plastic on".
Its gorilla glass 2.. the exact same thing as about 50% of the phones on the market and your is scratched by air?
Click to expand...
Click to collapse
Pretty much nailed it, it's like when my dad tells me "fish screensaver" installed itself on his computer rofl.

Sabotage from someone.

Time for a screen protector then. They can do a decent job of concealing scratches for you.

AntonJart said:
No pockets with change, had it empty specifically, plus had plastic wrap at all times. At home I had it charging either on the wooden table or the chair - Wood scratched the class?
The phone was face-down on both.
Trust me, I'm shocked...
Click to expand...
Click to collapse
It had the original plastic on or you had it wrapped in some sort of plastic?

Some pics would be appreciated...

TheFiveDots said:
It had the original plastic on or you had it wrapped in some sort of plastic?
Click to expand...
Click to collapse
I had it in original plastic, I was hoping screen protector of ebay would be in today...

Some pics would be good. that way we can try to help you figure out if it was maybe a rogue bear or Beaver. Or maybe ghosts. Most ppl fail to realize how scratchy ghosts are. At any rate, I digress, post some pics. I am an honorary Chipoqua Scout from 18 years ago, I might be able to tell.
:laugh:

AntonJart said:
I had my Nexus 4 wrapped in plastic pretty much all day yesterday. Only in the evening I had taken it off. It had no contact with anything that might cause the scratches. This morning I found it had 3 nasty scratches on the screen. How that is possible - I have no idea. The phone was not dropped nor abused!
Click to expand...
Click to collapse
Obviously something went wrong, it's like a person complaining about armour plating when they got hit at point blank range.
Motorola Atrix (AOKP JB)
Nexus 7 (Stock+ Root)
Desire HD ~ overheating rebooting.
N900 ~ usb broken off.

AntonJart said:
I had my Nexus 4 wrapped in plastic pretty much all day yesterday. Only in the evening I had taken it off. It had no contact with anything that might cause the scratches. This morning I found it had 3 nasty scratches on the screen. How that is possible - I have no idea. The phone was not dropped nor abused!
Click to expand...
Click to collapse
I blame sleepwalking.

We all know its not scratch proof.
Sent from my GT-I9100 using xda premium

Angry cat maybe? Are you ignoring your pets due to playing on your phone?

Tiny grains of sand can easily scratch gorilla glass. Easier than keys or coins.

They are not visible unless I use flash. Right bottom corner, two are in X shape and one near the edge.
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Maybe it's your good looks. Be lucky it didn't shatter. In the future, take more care of it. I've owned nearly a dozen devices and have never had problems except for the time I let a friend use the stylus on the phone and pressed way too hard.

mi7chy said:
Maybe it's your good looks. Be lucky it didn't shatter. In the future, take more care of it. I've owned nearly a dozen devices and have never had problems except for the time I let a friend use the stylus on the phone and pressed way too hard.
Click to expand...
Click to collapse
I've owned a lot of devices myself, never had a single scratch on them. This is the first time, I cant even think of what have I done to this phone to get scratches like that.

[Q] Is this really Gorilla Glass 3?????!!!!!!!

oh guys...!!! i just put my guitar on the bed and the z1 was on the pillow ! the impact was totally nothing..less than one cm ... no doubt on that..
it was not a impact that makes the screen like it..
considering that there is no anti shatter film ( which there is one ! ) the gorilla glass 3 should break out this easy???!!!
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And... the touch is not working .the screen goes crazy when i turn it on and the upper half isn't working at all...
check the pics

NiM72NiK said:
considering that there is no anti shatter film ( which there is one ! ) the gorilla glass 3 should break out this easy???!!!
And... the touch is not working .the screen goes crazy when i turn it on and the upper half isn't working at all...
check the pics
Click to expand...
Click to collapse
who said Z1 using gorilla glass 3 dude?
check THIS out !!
see under Protection: Shatter proof and scratch-resistant glass there's no one said Z1 using gorilla glass eve in worldwide
that doesn't mean that Z1's screen unbreakable! but just scratchless, hope this helpful for you.... next time see detail specs and consider carefully before bought something

Sony Xperia Z1 is using Dragontrail on the front and Gorilla glass on the back, that impact was just a bad luck

Man y'know, guitars r heavy (if it is electro)
Sent from my C6903 using XDA Premium 4 mobile app

MARKOZD15 said:
Sony Xperia Z1 is using Dragontrail on the front and Gorilla glass on the back, that impact was just a bad luck
Click to expand...
Click to collapse
thats exactly correct...that was a real bad luck!
dnzdeniz said:
Man y'know, guitars r heavy (if it is electro)
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
man! its not electro and i just put the bottom in the bed gently and the head just felt on the screen so much lightly ! the impact was noting at all!
bad luck ,...

NiM72NiK said:
thats exactly correct...that was a real bad luck!
man! its not electro and i just put the bottom in the bed gently and the head just felt on the screen so much lightly ! the impact was noting at all!
bad luck ,...
Click to expand...
Click to collapse
WTH? Our phone is that unprotected? I wasn't expecting that :/
Man, I wish your phone (and you) get better.

Z1 isn't hard to replace the screen. Did for mine with no issues. Check witrigs.com for instructions and all the needed parts.

dnzdeniz said:
WTH? Our phone is that unprotected? I wasn't expecting that :/
Man, I wish your phone (and you) get better.
Click to expand...
Click to collapse
i'm shocking because of that! i dont know. maybe there are some weak points or that was quite a bad bad bad luck
but i think a screen guard ( which i removed 3days ago) could protect it a little bit better.maybe It wouldn't break if the screen guard was installed.by the way , I was expecting the touch to stand working but now my z1 is useless totally! keeps yours safe and try using a front covered case.
Spectre51 said:
Z1 isn't hard to replace the screen. Did for mine with no issues. Check witrigs.com for instructions and all the needed parts.
Click to expand...
Click to collapse
man the problem is money ! in Iran these parts are totally expensive (about 250 US$) just for screen!which 1$ is 3000Tomans and i just earn 600,000Tomans each month
but thanks for noticing. I may one day try to replace it by my own!

It's just bad luck m8, I feel for you but the fact of the matter is the devices now cracked and it'd be impossible to convince Sony or your provider of how it happened and to get a sympathetic ear, looks to me like you'll have to either fix it yourself or claim on insurance.
Did you insure it? How old is it if not? You may be able to add insurance on from your provider, I know EE in the UK offer this service at any time.

It's actually Dragontrail glass. But both Gorilla and Dragontrail are NOT unbreakable: they are harder, so they are less likely to scratch, but that makes them more prone to break. Diamonds, for example, are the hardest material known; but they break/chip very easily. Our phones are like that, if there's a light impact on the wrong angle the screen will shatter easily.

ryandxter said:
who said Z1 using gorilla glass 3 dude?
check THIS out !!
see under Protection: Shatter proof and scratch-resistant glass there's no one said Z1 using gorilla glass eve in worldwide
that doesn't mean that Z1's screen unbreakable! but just scratchless, hope this helpful for you.... next time see detail specs and consider carefully before bought something
Click to expand...
Click to collapse
The Z1 scratches quite easily. My S4 remained pristine after over a year of use, so did my Galaxy Note. This scratched within a month and continues to get minor scratches over time.

I hear you with the scratches, i've had cases on my phone since day one and there are scratches on the back of the phone, it's never been without a case and i take very good care of my devices, the front and back now have Zagg shields on them so they're ok now but yea it does scratch very easily, especially the back.

Its breakable anyhow.
It's quite breakable as far as i noticed, and also scratcahble All tested and failed..
---------- Post added at 07:13 PM ---------- Previous post was at 06:47 PM ----------
By the way, the touch screen is too expensive like 200 euros..
It's realy looks like i gonna sell it out soon..

I was walking to my car today and dropped my phone...It landed flat on the screen. Picked it up and it had about 5 pretty bad scratches on it, but when I got home I took the stock screen protector off and it looks brand new now.
Sent from my C6916 using Tapatalk

Lancerz said:
I was walking to my car today and dropped my phone...It landed flat on the screen. Picked it up and it had about 5 pretty bad scratches on it, but when I got home I took the stock screen protector off and it looks brand new now.
Sent from my C6916 using Tapatalk
Click to expand...
Click to collapse
That can be only coincidence. Have you ever noticed or heard that it's getting scracthed while all protecters on ?
Wonder why they produce so expensive mobiles that breaks so easly... I think we are the lazy consumers who don't search enough

It's all about luck chaps, i've dropped a phone from the top of a cupboard which is around 9 feet up onto slate, one single dent nothing else and yet i've seen someone drop the same phone from less than 2 feet and the whole screen has smashed ? Not worth trying to figure out, once that phones in free fall it's simply a case of luck.
Oh i forgot, we also threw a 9320 blackberry down some stairs, concrete covered with lino, around 50 steps. Some bumps and bruises but no cracks

In my phone too

by the way since i dont have enough money to buy a new phone ( z1 or z2 or any other new phones) I decided to repair it :laugh: and planning for the z3 . beacuase in Iran there is no insurance for phones ( just for HTC ) and no warranty and even if I had the bootloader is unlocked so its voided . the only concern here is for replacement cares. most of repairers dont care enough so you will see the repair marks on body.
one question , the new lcd even the original one (which i want to use) has the same quality ? does it fit on body completely? the colors? every thing is the same?

I think so

Cracked Screen

This really stinks a 2ft drop to ceramic tile flooring and it must have hit just right. I have never broken a phone yet and now my week and a half phone is damaged. The funny thing is my case is coming in the mail today! I'm not blaming the phone, just my bad luck!!
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Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Did you buy it with a credit card? If so you may be able to make a claim.

No, best buy gift card. At least I got the $200 off at purchase. I have the AT&T insurance so it will be like I paid full price. Lol!
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Where abouts are you? I have a repair shop in the UK and I can sort that for £45
Sent from my Nexus 5 using Tapatalk

dannstarr said:
Where abouts are you? I have a repair shop in the UK and I can sort that for £45
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I'm pretty far away(USA - Pennsylvania ), thanks tho. I have AT&T warranty that I will use.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Ha ha ha, come on... What thats too far?
Sent from my Nexus 5 using Tapatalk

Thx for the videos....the hammer test is a little bit too much but funny to see

I agree
Sent from my SM-N910P using XDA Free mobile app

I would blame your phone, my 2 week old Galaxy Note 4 has a nice big scratch down it despite not being put near anything significant (like a set of keys in my pocket,etc). Hardly very scratch resistant so i imagine not drop resistant either in real life situations. They should try and find a better material than Gorilla glass.
I wonder if this screen is replaceable? just the front bit of course, which seems like what you need as well.

Ouch!!!
With every new Samsung flagship here at XDA there always seems to be that ONE unlucky guy who manages to break their display within the month of release, same happened early last year with the S4 I remember, the thread is still going last I checked.
I'd be so gutted, even though I have insurance, I'd be just so done. The good thing is that Samsung do a thorough job with repairs. My S4 had a display issue, took it to Samsung, got fixed in a day and came with a whole new front panel fitted, phone looked brand spanking new.

Sucks to hear... I am glad they opened a Samsung repair center about a 30 minute drive from where I live for times like this...

POLO_i780 said:
Ouch!!!
With every new Samsung flagship here at XDA there always seems to be that ONE unlucky guy who manages to break their display within the month of release, same happened early last year with the S4 I remember, the thread is still going last I checked.
Click to expand...
Click to collapse
That was me :laugh:. But i never dropped it just put it in my pocket.... And Samsung told me go away!

Add my phone to the 2foot drop screen drstroyed
Sent from my SM-N910W8 using GeekBytes, powered by appyet.com

captainbirdseye86 said:
I would blame your phone, my 2 week old Galaxy Note 4 has a nice big scratch down it despite not being put near anything significant (like a set of keys in my pocket,etc). Hardly very scratch resistant so i imagine not drop resistant either in real life situations. They should try and find a better material than Gorilla glass.
I wonder if this screen is replaceable? just the front bit of course, which seems like what you need as well.
Click to expand...
Click to collapse
There is a much more scratch resistant material, in fact impossible to scratch with anything softer than a diamond. Its called sapphire crystal, and my watch has it. Its a truly amazing material, but apparently too expensive to make a 5.7in screen from it.

drew68 said:
This really stinks a 2ft drop to ceramic tile flooring and it must have hit just right. I have never broken a phone yet and now my week and a half phone is damaged. The funny thing is my case is coming in the mail today! I'm not blaming the phone, just my bad luck!! View attachment 2987626
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
Sorry to hear this bro, I feel your pain.

Cost of glass
My note fall down from about 1.5m
He hit the edge of screen and only gorilla is cracked.
Screen is reacting on touch and amoled is working.
Is it possible to change only gorilla how much will it cost me?

Sikorek said:
My note fall down from about 1.5m
He hit the edge of screen and only gorilla is cracked.
Screen is reacting on touch and amoled is working.
Is it possible to change only gorilla how much will it cost me?
Click to expand...
Click to collapse
Check from ebay the cost of gorilla glass

Sikorek said:
My note fall down from about 1.5m
He hit the edge of screen and only gorilla is cracked.
Screen is reacting on touch and amoled is working.
Is it possible to change only gorilla how much will it cost me?
Click to expand...
Click to collapse
If you are going to go this route, make sure you opt for the high quality OEM glass. Its usually around 10 bucks and many hong kong sellers have it. You can tell because it usually has a red tag on it in the pictures. Stay away from 3 dollar glass. It will just break very easily and waste all of your hard work.

its hurt to see a falling Note4 <3 best of luck next time mate

[Q] Broken back glass : manufacturing problem or bad luck ?

Dear XDA users,
I bought my Mi 9 early April and after less than a month I have found the back glass broken like this when taking the phone out of my jeans pocket :
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The phone never fell (it has absolutely no marks on the outer metal), I did not perform any special/unusual move with the phone in my pocket, and there was no other items in that pocket (I am used to carry all my phones that way for years).
But this time I just found the mobile like that when I took it out. Note that I am not using any kind of protection.
So I wonder if I just had extreme bad luck or if more devices may have a fragility on their back glass ?

Maybe there was some keys or coins in you pocket and sitting with jeans make some pressure on phones

emprazol said:
Maybe there was some keys or coins in you pocket and sitting with jeans make some pressure on phones
Click to expand...
Click to collapse
No as I wrote above there was nothing else in my pocket. I am used to live and travel with all my phones like that for a dozen years, and I never put anything else in the same pocket to avoid damaging the screen. It worked fine until now...

I wonder if it accidentally got hit or something, I know you said no but it looks like that section near the usbc port is took a hit of some sort.
I had my oneplus back crack, only a few weeks old, never dropped etc but I chalked it up to it must have inadvertently got hit somehow/someway without be knowing as I didn't find others with the same issue.

Ducter said:
I wonder if it accidentally got hit or something, I know you said no but it looks like that section near the usbc port is took a hit of some sort.
Click to expand...
Click to collapse
The cracks in the glass seem to start from the bottom indeed, but I can assure you that the metal all around the usbc is totally clean (there is a small white reflection there on the picture which may be seen as a damage, but it's not).
I cannot exclude that I missed a "hit" on my pocket during the hour which elapsed since the previous phone usage, but it would still be extremely weak for a gorilla glass 5 to break with a "hit" that I wouldn't have felt or noticed :/

kalhimeo said:
The cracks in the glass seem to start from the bottom indeed, but I can assure you that the metal all around the usbc is totally clean (there is a small white reflection there on the picture which may be seen as a damage, but it's not).
I cannot exclude that I missed a "hit" on my pocket during the hour which elapsed since the previous phone usage, but it would still be extremely weak for a gorilla glass 5 to break with a "hit" that I wouldn't have felt or noticed :/
Click to expand...
Click to collapse
Just looking around, can order a new back glass for $10 and it looks simple to replace. That's good at least.
Back removal
https://youtu.be/Pj-6LN53RbE
Replacement back here

It's 3D glass. NEVER leave it unprotected.
2.5D glass on iPhones are much weaker as well (like the front of the Mi 9 which is very close).
3D glass or Edge-Glass (think Samsung Galaxy S7/8/9/10) is also amongst the worst.
No one should go without, AT LEAST, the included case, just because the camera glass isn't sapphire-crystal (9H) but sapphire-glass (5.5H) - like JerryRigEverything test has shown.

Ducter said:
Just looking around, can order a new back glass for $10 and it looks simple to replace. That's good at least.
Back removal
https://youtu.be/Pj-6LN53RbE
Replacement back here
Click to expand...
Click to collapse
Thank you very much for the links. I don't have the tool to heat the back but I may try to get it done in a repair shop.
RedWave31 said:
It's 3D glass. NEVER leave it unprotected.
2.5D glass on iPhones are much weaker as well (like the front of the Mi 9 which is very close).
3D glass or Edge-Glass (think Samsung Galaxy S7/8/9/10) is also amongst the worst.
No one should go without, AT LEAST, the included case, just because the camera glass isn't sapphire-crystal (9H) but sapphire-glass (5.5H) - like JerryRigEverything test has shown.
Click to expand...
Click to collapse
I had a Galaxy S7 before the Mi 9, two years in my pocket exactly the same way with no protections, never had a scratch on the screen or back

Same issue repeated with the rear glass on Mi9
My phone is in a robust case and the rear glass has been broken 3 times now! I have never broken any screen before and I have had phones for over 25 years.

Hi,
I just realize that I forgot to provide feedback here.
So I bought this back cover on Aliexpress : https://www.aliexpress.com/item/33009357325.html
An this heat gun : https://www.aliexpress.com/item/32966891985.html
I replaced the back cover myself and it was quite easy. Have a look at video like this one before : https://www.youtube.com/watch?v=Ta_vYqOfK0Q
Since then, I am enjoying my Mi 9 and never had any problem with broken back or front glass anymore (although I still don't use any cover and hold the phone in my pocket...).
I think that the original back cover that I had was faulty, although Xiaomi never accepted that and refused to repair under warranty.
Good luck with yours !
Laurent

Thanks I will give it a try.
I have purchased all of the replacement screens do far from eBay..

Looks like bad luck. I don't use a case on my Mi 9 with no issues. The back is all scratched up, but no cracks.

Camera protector

So I bought display glass protectors that included protectors for the camera aswell.
Before applying the screen protector I noticed the factory installed screen protector. It was just barely visible and I had to google if this was a protector and that I do not break anything by removing it
So back to the camera protector. I can't really tell if there is a camera protector installed already. I couldn't find anything regarding this.
Does anybody know? I don't wanna break anything by trying to remove something that isn't there.
Thanks in advance

No, buddy, there's no camera protector. Apply it soon. I can't purchase it locally due to crappy market and already dinted. It's so tiny but i know its there. Drives me nuts.

There is indeed a factory installed cam protector just like the Note 10+
Just use a case with a raised guard around it and it will do fine.
After over 1 year there's zero damage to my 10+'s.
You may need to remove the back panel if you need to replace it but so what?
The add on cam protector isn't needed but a good case is for these Notes. They are corner hit happy and one unprotected drop is all it takes.

I too bought a 4 pack of screen protectors that came with 3 camera protectors as well figured why not right? WRONG once installed they make the flash useless as the flash hits the glass and glares out the photo horribly. No matter how perfect you get the cutout for the flash this issues still happens. I had mine on perfectly even used a lighted magnifying inspection glass to verify when I was installing it.

Same issue here. It causes too much glare when using flash

guys, really put something protective on there! loads of people reported that their camera glass broke without any big impact, including me. Samsung only offers a lenghty repair service instead of admitting their mistake. it's annoying and makes my telezoom lense almost unausable in certain light situations.

Frau Son said:
guys, really put something protective on there! loads of people reported that their camera glass broke without any big impact, including me. Samsung only offers a lenghty repair service instead of admitting their mistake. it's annoying and makes my telezoom lense almost unausable in certain light situations.
Click to expand...
Click to collapse
Get a good case with a raised cam assembly guard. Jeeeesze.

blackhawk said:
Get a good case with a raised cam assembly guard. Jeeeesze.
Click to expand...
Click to collapse
I had one on the day I got the phone. Didn't make a difference. Camera cracked in two places, people on Samsung Members are complaining about the same thing. Not one drop, not one time set on the table roughly. Broken just 3 days after it arrived.

Frau Son said:
I had one on the day I got the phone. Didn't make a difference. Camera cracked in two places, people on Samsung Members are complaining about the same thing. Not one drop, not one time set on the table roughly. Broken just 3 days after it arrived.
Click to expand...
Click to collapse
That's not a good case! Finding a good one tough. You absolutely need a raised guard for the cam and screen.
I use the Zizo Bolt on my 10+, while I don't intentionally test it, it's survive around half a dozen drops onto concrete from 2-3 feet with zero damage.

Nillkin makes a case for the S20FE which has a sliding panel to protect the lens.
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I've purchased this on Ali express on HM lucky store.it was not easy to find with the cut out model so you won't get any blurred pictures.

blackhawk said:
Get a good case with a raised cam assembly guard.
Click to expand...
Click to collapse
+1, why you would want to use a £500 phone with no case?
archipelago said:
Nillkin makes a case for the S20FE which has a sliding panel to protect the lens.
Click to expand...
Click to collapse
This looks quite cool, but looks bulky -
Don1003 said:
I've purchased this on Ali express on HM lucky store.it was not easy to find with the cut out model so you won't get any blurred pictures.
Click to expand...
Click to collapse
However I like the idea of adding this even with a case, Do you have a direct link to the product page..?

.delete.

b1k3rdude said:
+1, why you would want to use a £500 phone with no case?
This looks quite cool, but looks bulky -
View attachment 5192261
However I like the idea of adding this even with a case, Do you have a direct link to the product page..?
Click to expand...
Click to collapse
https://a.aliexpress.com/_mKxjXJj
You still have to open and a drop while you take pictures with that case won't prevent you could drop it on a small rock with that big size glass. That's why I still prefer a protector strait on the camera. Tomorrow I have to pick up from post office and post picture afterwards with a case.

Ah so I see its just tempered glass with a film to outline the camera lens and flash, clever.

Received today. It's a aluminum Matt Finnish protector. The black is a spigen case and it's still inside the cover.

Nice, doesn't look half bad