Database Develop

[Q] Bionic Black Screen of Death

Hi guys, haven't been here since my WIN MOB days. Glad the place is hopping as usual.
Bionic users seem to be experiencing a total lockup on sleeping handsets. There is a rather extensive thread over Moto support and the mod seems to be paying attention.
Just popped in to ask your experiences and the frequency with which you guys are seeing this and any possible remedies.
I've seen a couple of very short threads here, but nothing with any follow-up.
Thanks,
RMD

I have had this happen on multiple occasions, the power/wake-up button stops working and the only way to get the phone back is pulling the battery. The last time it happened was last night, and even after the battery was pulled it wouldn't come back up. I only got my phone back after switching out the battery with my extended battery.
Does anyone have a link to the thread at Moto support?

Seems like it happens more often when the phone has been sleeping for longer than 30 mins for me. Go for a run, come back and can't wake the phone up. Or go to sleep and wake up in the morning with it blacked out.

This happened to me for the first time today, but it happened twice within about 2 hours. Pulling the battery was the only way to get it back.

This has been happening to me for the last few days, only things is Im rooted, I was considering unrooting until customer roms and kernels come out.... but seeing that you guys are having this issue with the phone stock.... quite weird, hopefully a firmware update will come out for this soon

I've got mine rooted and have never had this issue before. I have not removed or frozen any apps though.
Also I leave my system on performance mode in the battery profile.
In fact, I left it on my nightstand last night without plugging it in. Woke up a few times and checked the time each time and the phone always woke right up.

So, I want to say mine started locking up when I selected "in pocket detection."
I just now thought about it reading one of the post here talking about going for a jog. I just turned it off and will see if that makes a difference. I get a lock at least once a day.

I have been rooted since day 1 and have had Bloat removed since day 2 and "knock on wood" have never had this issue.

I've been getting this too. It only seems to happen at home where I have only 3g available. Are you guys that are having this happen in a 4g area or is it just 3g as well?

I had this issue on the second day and never since, but being how "lucky" I am as I post this I will have the issue...

Had this happen once to me today while i was severely multitasking then hit the power button by mistake. I gave up after about 5 seconds and pulled the battery

I have had this happen to me about 3 times now. Once during texting, once after breakfast, and once after movie. I think this is pretty damn unacceptable for a $600 device that was delayed so much.

Never had the black screen. However after long standby times the pattern screen doesn't register correctly the first few times. Unrooted.
Sent from my DROID BIONIC using XDA App

Luckily Chicago and the suburbs are 4g so im it all the time. So far inly in 4g has it happen to me
Sent from my DROID BIONIC using Tapatalk

Second day it happened but nothing since this and the huge 3G drop error is big on the moto site maybe an update soon
Sent from my DROID BIONIC

mine did it once, but after i rooted i havent had it happen since.

Chbimmer said:
So, I want to say mine started locking up when I selected "in pocket detection."
I just now thought about it reading one of the post here talking about going for a jog. I just turned it off and will see if that makes a difference. I get a lock at least once a day.
Click to expand...
Click to collapse
I had this same issue on Day 2 of having my blessid Bionic... Didn't realize why my screen kept going to sleep every 5 seconds. So after taking my phone to VZW to have it looked at (and the rep had no clue what was going on)--I realized that my in-pocket detection setting may have been the culprit.

Not happening to mine. However I do notice apps deleting themselves when transferred to my SD card. Rumor is they are prepping an update soon... I sure hope so. But the good news is the screen is growing on me, and I love the phone. It reminds me when I first bought My Samsung LED TV w/240 refresh rate. My eyes took forever to adjust, now I cant watch tv any other way.

Rip Syntaxx said:
I had this same issue on Day 2 of having my blessid Bionic... Didn't realize why my screen kept going to sleep every 5 seconds. So after taking my phone to VZW to have it looked at (and the rep had no clue what was going on)--I realized that my in-pocket detection setting may have been the culprit.
Click to expand...
Click to collapse
So, I turned in pocket detection off and it has not had an issue since I posted last.

Chbimmer said:
So, I turned in pocket detection off and it has not had an issue since I posted last.
Click to expand...
Click to collapse
Good deal... Glad to hear it. It was gonna drive me nuts. This was my first time being an "early adopter". I usually wait about 3-6 months before buying a popular phone to allow all the bugs to be worked out. So getting this phone 2 days after its debut--you can see why I was nervous to have a fully-functioning phone!

[Q] Help! Random Reboots on New Note

Hi,
Got a Note in the UK just last week, brand new, and within two days I flashed it to the German stock ICS update. I can't say that I noticed issues in the first few days, but that could be because I didn't get a lot of time with it.
Since then, however, now that it is all set up and configured, I'm noticing random spontaneous reboots during sleep on the device, anything between every 2 to 6 hours, no warning, just the phone suddenly flashing into life with the model splash screen, followed by startup animation.
Reading around I've followed all kinds of anecdotal cures... I've removed Apex Launcher and Widget Locker, and returned to TWLauncher and stock dialer. I've moved all my apps from external SD to phone internal and deleted App2SDpro. I've cancelled all automatic syncs. I'm not rooted and don't have any iffy software on it.
Does anyone please have any ideas on this?

No ideas?

Since the update mine does exactly the same thing. Sometimes it reboots after every hour or so but then sometimes it happens every 5 hours. Its completely random and has started happening since the ICS update.

Hmmm. I'm wondering if I should do another full install, or if this is a bug that will be absent in the official UK version of the new OS/firmware update.
I wonder if it is somehow specific to UK users?
It annoys the pants off me, because it will happen, then I'll delete a load of software and restart manually, then it will behave sometimes (like today) for 11-12 hours. And then it does it again. And again. I've had 12 hours between reboots from yesterday to today, and then today I've had three in four hours, including one after just an 11 minute interval, while the phone was on standby.
Is there anything that can be a 'variable' on an 'international' Note which might be an incompatibility in one territory but not another?
Sim? Network? Wifi?

I'm in UK, and was on German Ics official until today . Started experiencing fcs on random apps, from what I've read elsewhere that can be the start of a superbrick. I would highly recommend flashing back to stable GB immediately.
Sent from my GT-N7000 using xda premium

Well... We may be seeing an improvement.
When I installed German ICS on my UK Note I did it as an upgrade. So yesterday afternoon I put the note to sleep and then rebooted into hard reset. I got myself a nice clean system and after lots of restoring files and reinstalling apps, I now have a Note that spent all night charging and hasn't restarted itself since 6am. It still could... But hasn't yet.
Something else odd I noticed...
When I first installed ICS (without tweaks, messing, only on stock ROM) and came to install SwiftKeyX for Phone it refused, allowing me only to install the tablet version... This depressed me a little because the skin I use is nicer on the phone version than tablet. Oddly, this time, after the reinstall, the note would only install the phone version of SwiftKeyX, and not the tablet.
Not sure what changed and why, but I can only imagine that something was broke and is now fixed...
Time will tell. I think battery might be a little better now too. And I use JuiceDefender.
If I get a full 24 hours without reboots I might dare to try App2SD again and move some apps to card storage.
So far so good.

Arse. 19 hours later and the reformed Note spoiled itself with a random reboot during sleep.
Back to the drawing board.
So is this a hardware or software fault. Its so new that I could do with knowing... I can insist it be swapped. But am I going to get the same again? Has anyone been able to trap this erroneous reboot in logs or anything? Do we know what it is?
Are there just a few of us, or many? Former would suggest hardware, latter could be software.

I'm having this issue too. We need help here
Sent from my GT-N7000 using Tapatalk 2

Mine hasn't rebooted all night while on charge. I would also like to know if there are any logs that can pin point the issue
Sent from my GT-N7000 using xda premium

I would suggest turn it off (be sure, it is turned off)
Remove the battery
Leave it this way for an hour
Insert the battery
Perhaps it would be good idea to go back to your area GB also (following drKetan guides).
I had the same anectodal thing happening with my new note just when i purchased it. After 1..2 days it went grazy. Then it blacked totally out. But just by chance it woke up after resting without battery for a day.
Personally, I think, the cache should be cleaned - BUT i definitely will not recommend a wipe cache in LPY (though it worked with me - but then again, it COULD NOT work with you - and the loss... what a loss it would be). (worked with me - that means it did not brick my phone when i upgraded few days ago and that did not have anything to do with my troubles when I purchased the note (few months ago)).

I'm discouraged that there are either so few people suffering this that we're simply 'on our own' with it, or so many people who have it but have learned to accept it.
It seems preposterous to not have attention to such a big fault.
And I realised that I've seen this before, and have the sneaky feeling that it is a dirty little secret of Android....
I bought an ASUS Transformer last June. It had this issue from day one on Honeycomb. Random reboots at unpredictable times, at least two per day. Over the last 9 months it went back to ASUS three times and each time they 'fixed' something totally unrelated to the problem before eventually telling me that they had no replacement units to give me and were authorising a full buy back - a refund.
I had anecdotal indications that it only occurred when I had an SD card installed. That was my growing suspicion, but I now no longer have a unit to test it.
Other Galaxy range users have been reporting random or looped reboots, and have pinned blame on using an sd card, especially in conjunction with App2SD.
I have an HTC Flyer with an SD card installed, running App2SD, and have no random reboot problems. Its as solid as a rock on stock Honeycomb.
Similarly, though, some users have reported that their Galaxy phone model has random reboots relating to having a sim card installed...
You see where this is going. Its getting to the place where we're accepting that the only way our expensive device works is if we disable key functionality and surrender our expectations of its advertised features doing the job they were intended to.
It is scandalous that this device should malfunction as a result of using the advertised features, and that no fix would be found nor explanation offered.
I now have an SD in the unit, but have not moved apps with App2SD. I have established that the reboots occur with all three of my SD cards of varying sizes, soit is not caused by a corrupt or faulty SD... If it is caused by an SD at all, it is 'all' SD's. Since so many users have the Note with SD's installed, and they run perfectly, I can't believe there is an issue with SD cards, although I did wonder if the manufacturers are now phasing out SD slots in their devices because 'cloud computing' is all the rage, or rather because this volatility caused by SD in the now unfixable evolving Android code means that they are minimising their embarrassment by simply dispensing with the faulty variable.
I have also begun setting static IP's for all my stored wlan's in case this is a DHCP issue caused during momentary wakes from sleep for polling or sync. If only we had an app that could store, like a seismograph, a persistent record of device events which trigger the reboot and then capture the reboot events also. Closest I've found uses ram to store the events log and then blanks the log on reboot starting from the reboot instead of maintaining the record prior to the reboot.
Getting close to wits end with this, and now deeply regretting my purchase.
Nothing like this on my Xperia Arc S.
Even an iPhone is better than this!

opsakas said:
I would suggest turn it off (be sure, it is turned off)
Remove the battery
Leave it this way for an hour
Insert the battery
Perhaps it would be good idea to go back to your area GB also (following drKetan guides).
I had the same anectodal thing happening with my new note just when i purchased it. After 1..2 days it went grazy. Then it blacked totally out. But just by chance it woke up after resting without battery for a day.
Personally, I think, the cache should be cleaned - BUT i definitely will not recommend a wipe cache in LPY (though it worked with me - but then again, it COULD NOT work with you - and the loss... what a loss it would be). (worked with me - that means it did not brick my phone when i upgraded few days ago and that did not have anything to do with my troubles when I purchased the note (few months ago)).
Click to expand...
Click to collapse
Can you direct me to that guide?
And is it likely that it is the DE ICS release that just doesn't like UK devices? Why would that be so?

Looks like i'm going to get stuck with this problem until I move on to a next phone. What a waste
Sent from my GT-N7000 using Tapatalk 2

Maybe you should have waited for a stable release built using the UK or wwe equivalent rom? You didn't even give the stock more than a couple of days, what was the rush?!
Sent from my GT-N7000 using xda premium

Maybe, yes.
Naivete, perhaps.
I'll tell you exactly why.
I had an Xperia Arc S on ICS which I loved. I was tempted by the Note. I bought one expecting a Samsung flavored ICS experience, and got tossed back to GB. I basically had 7 days to return the Note or learn to like it, and during that period DE f/w was released and I had to know...
Note was rebooted using static ip's and is nowraring to go...
So far so good @ 18 hours

BashyUK said:
Maybe you should have waited for a stable release built using the UK or wwe equivalent rom? You didn't even give the stock more than a couple of days, what was the rush?!
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Did you even read my other posts? Problem started when i was still in gb.
Sent from my GT-N7000 using Tapatalk 2

Still going... No reboots. And excellent battery performance to boot.

l0rd_almighty said:
Did you even read my other posts? Problem started when i was still in gb.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
But if that was when your phone was still new why didn't you just return it for a replacement rather than root and flash a phone that wasn't stable in the first place? For all you know it may be a hardware issue and likely so as I've not heard any apart from you and the op mention it.
Anyway, your phone, your call what you do with it but it makes no sense to me to blame the manufacturer and model when you've not even followed basic steps to deal with an issue.
Sent from my GT-N7000 using xda premium

The first note I had in December 2011 rebooted at random. It was a hardware issue. It only started after owning it for 3 weeks, stock GB. Not roiled or modified in anyway. I had it replaced.
G
Sent from my GT-N7000 using Tapatalk 2

BashyUK said:
But if that was when your phone was still new why didn't you just return it for a replacement rather than root and flash a phone that wasn't stable in the first place? For all you know it may be a hardware issue and likely so as I've not heard any apart from you and the op mention it.
Anyway, your phone, your call what you do with it but it makes no sense to me to blame the manufacturer and model when you've not even followed basic steps to deal with an issue.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Basic steps i didn't follow? Enlighten me... I never mentioned that this happened when my phone was new. I said this started when i was still in GB. Notice the difference? If you can't help us figure out what's causing this just go troll on somebody else's thread.
Sent from my GT-N7000 using Tapatalk 2

[Q] Random crashes. *death grip update*

Hi All,
I don't want sound like a complete n00b, but there is no other way to describe this. Since a week or 2 my sensation XL is rebooting randomly. I'm running stock rom. First i thought it was a bad app or something. I did a factory reset, updated it to ICS 4.0 & no apps installed. But it keeps rebooting! hell! it is getting worse! i'm now rebooting countless times a day! sometimes when i Unlock, during browsing, calling, absolute RANDOM!
The phone is about 2 months old, not branded. no damages or anything.
Hope someone can help me!

If you have a warranty on it. Send it.
If not, honestly could be a million reasons for this problem.
Surely this is a problem with hardware.

Yeah what stona said. Sounds like a dodgy mobo
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2

Thought so, and I already intended to return it. But strange thing is that it happened after several weeks working perfectly.

This is micro electronics. A little moisture and integrated circuits are raging.

So here is an update.
I went back to the shop with my phone and they sent it back to HTC. After about 10 days i got note to pickup my repaired phone. The random reboot has been solved due a "boardswap". But the connection loss I also had frequently was still there. I googled this issue and saw the term "death grip" also known problem with the Iphone4.
Today at work i made the below video.
youtu.be/NsdT9v4NW7M
Awaiting your comments.

I've found that if you hold it round the bottom white insert on the bottom, my wife always drops a bar? Happens on every rom.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium

Laue said:
So here is an update.
I went back to the shop with my phone and they sent it back to HTC. After about 10 days i got note to pickup my repaired phone. The random reboot has been solved due a "boardswap". But the connection loss I also had frequently was still there. I googled this issue and saw the term "death grip" also known problem with the Iphone4.
Today at work i made the below video.
youtu.be/NsdT9v4NW7M
Awaiting your comments.
Click to expand...
Click to collapse
To avoid that, do like me. For 4 months in Hogwarts i learned to lift, unlock or take a call without touching the phone

Okay, so this means I have to accept that this phone drops 3 bars of signal when i hold it pretty normal if you ask me.
I've been an HTC fan for almost 10 years now but i'm not sure if i'm gonna accept this with my new phone...

Laue said:
Okay, so this means I have to accept that this phone drops 3 bars of signal when i hold it pretty normal if you ask me.
I've been an HTC fan for almost 10 years now but i'm not sure if i'm gonna accept this with my new phone...
Click to expand...
Click to collapse
Seriously now.....i have same issue when i hold it, but i am a bit in not good covered area. When i hit downtown no matter how i hold my phone it has full reception. I don't know why that happens but it is not a biggy for me.
Nothing personal but to be a fan these days is not wise. You say you will not accept that. Well wait 1 year and you wish to have such quality like now

Death grip a fact?
I have a similar issue with my own Sensation, and mine is only 4 months old. Almost every 1 in 2-3 calls ends in an reboot during the call. I have no idea why. I thought it was due the duration of the call, and the phone overheating, but it happens sometimes as soon as I answer the phone. Does it have something to do with the apps on the phone taking up too much memory? Or is it this unproved death grip idea? I don't know.
Is there any light you can shed on my problem? Thanks!

mgar7006 said:
I have a similar issue with my own Sensation, and mine is only 4 months old. Almost every 1 in 2-3 calls ends in an reboot during the call. I have no idea why. I thought it was due the duration of the call, and the phone overheating, but it happens sometimes as soon as I answer the phone. Does it have something to do with the apps on the phone taking up too much memory? Or is it this unproved death grip idea? I don't know.
Is there any light you can shed on my problem? Thanks!
Click to expand...
Click to collapse
I also experienced this kind of problems, to me it seemed that cleaning the battery contacts did the trick, you should try it and see if it works or not.
You could try to clean them with a toothpick or if the the phone is older and you don't care that much for the battery contacts with a screwdriver (i used to do this on older phones like my old and trusty Nokia N95, also had random reboots )
Other than this i don't know what to say, as for the ROM, it did this kind of things on stock ICS, modded ICS, sense 3.6, sene 4.0, sensless, it didn't matter what rom or kernel i used, so this what i believe was the problem.
Hope this helps

I had my phone flashed since I experience this so called death grip - random crash. does rooting help to resolve this? my phone is now 1 year old since I bought it.

[Q] Random Reboots

I received my Vz Dev Edition phone on Mon. Still running bone-stock with the 4.4 update. The first night, while I was talking on the phone, the phone rebooted twice. Once more in the evening, it rebooted while in its holster.
Since then, it's rebooted once or twice a day, always when I haven't been using it (I've felt it buzz, and taken it out of the holster and seen it booting).
Anyone else experience anything like this? I'm holding off on unlocking, since I'd prefer no argument if I need to send it back.
-Jim

Not normal at all. You can try a reset to default(wiping the phone) and/or reflashing it completely with rsdlite. If that doesn't fix it then I'd most certainly have it replaced. I've never had a random reboot on either of my Moto X's.

That was my suspicion. I've had occasional reboots with prior phones, but never with a stock image. The fact that no one's posted here about reboots made me pretty suspicious.
-Jim

BeagleBoy said:
That was my suspicion. I've had occasional reboots with prior phones, but never with a stock image. The fact that no one's posted here about reboots made me pretty suspicious.
-Jim
Click to expand...
Click to collapse
I posted this before. Nobody responded :crying: lol. I had the same exact problem. I called them up and had the replace it. It took another 10 days, but it was worth it. My new one has no problems as of now. I ran a logcat and saw that basically, the RAM was failing.

aooga said:
I posted this before. Nobody responded :crying: lol. I had the same exact problem. I called them up and had the replace it. It took another 10 days, but it was worth it. My new one has no problems as of now. I ran a logcat and saw that basically, the RAM was failing.
Click to expand...
Click to collapse
Well now we know who they shipped your original phone too...

Steve-x said:
Well now we know who they shipped your original phone too...
Click to expand...
Click to collapse
lol. I almost knew for a fact that Verizon did that when I was with them. Their "like new" was basically just someone else's defective phone.

I've come to two realizations.
1) my phone has always been in my holster when it rebooted (when it happened while I was talking, I was using Bluetooth).
2) you can reboot this phone by long-pressing the power button, even when locked.
You can guess where I'm headed with this. So for the next few days, I'm putting my phone in the holster with the buttons up instead of down. Then I'll see if I need to post an embarrassed-smiley follow-up.
Sent from my XT1060 using Tapatalk

BeagleBoy said:
I've come to two realizations.
1) my phone has always been in my holster when it rebooted (when it happened while I was talking, I was using Bluetooth).
2) you can reboot this phone by long-pressing the power button, even when locked.
You can guess where I'm headed with this. So for the next few days, I'm putting my phone in the holster with the buttons up instead of down. Then I'll see if I need to post an embarrassed-smiley follow-up.
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
lol. Hopefully, because getting a replacement is a HUGE pita.
My phone did it sitting on a table without it even being setup.

Phone just died?

Okay, so this seems to be a recurring thing here. I've seen a few threads about this now. I don't understand what's going on and why there are no answers. I was literally sitting here texting my girlfriend and my phone froze then rebooted. Booted back up fine, and then 5 minutes later did the same damn thing again. This time though it just keeps boot looping. It'll get to the point where it's optimizing all my apps and get part way through, freeze, and do it all over again. I'm stock unrooted, and I'm quite pissed off at this. This should not be happening to these phones, and my phone has been perfectly fine with no problems for a while now and all the sudden it just wants to do this. Also, if I pull the battery and put it back in it won't turn back on or charge for 10 minutes, and then just keeps looping.

It's not looking good for us bro... Sorry.. Seems as if the MotherBoards are no good. I've tried a few different data recovery options nothing seems promising. Taking my phone to T-Mo today..

celsius0010 said:
It's not looking good for us bro... Sorry.. Seems as if the MotherBoards are no good. I've tried a few different data recovery options nothing seems promising. Taking my phone to T-Mo today..
Click to expand...
Click to collapse
I ended up taking mine in yesterday, getting a warranty replacement. I'm just hoping since their already used devices that there are no problems with it. The rep told me if I get 3 bad phones though they allow me to switch to a different phone.

H4rryTipp3r said:
I ended up taking mine in yesterday, getting a warranty replacement. I'm just hoping since their already used devices that there are no problems with it. The rep told me if I get 3 bad phones though they allow me to switch to a different phone.
Click to expand...
Click to collapse
You were just lied to. There is no set rule to say that if you get three bad phones, that you'd get to choose a different phone.
Sent from my LG-H811 using Tapatalk

Sfkn2 said:
You were just lied to. There is no set rule to say that if you get three bad phones, that you'd get to choose a different phone.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Oh well, my new phone hasn't had any problems so far. Actually it's quite better than my old one. I'm getting 4G and LTE in places my old phone only came up with 2G.

Sfkn2 said:
You were just lied to. There is no set rule to say that if you get three bad phones, that you'd get to choose a different phone.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
It actually did use to be that way. It was that you had to have had the phone replaced 3 times (basically 4 same bad phone) then they offered you a different phone that was comparable to what you had.

truckerdewd said:
It actually did use to be that way. It was that you had to have had the phone replaced 3 times (basically 4 same bad phone) then they offered you a different phone that was comparable to what you had.
Click to expand...
Click to collapse
As a courtesy, not a set rule.
Sent from my LG-H811 using Tapatalk

Mine did the same thing too since two days ago. At least you got a replacement, mine wasn't warrranty covered because it had a little crack on the screen. Thinking of jumping ship to another phone now :/

KCuadrado said:
Mine did the same thing too since two days ago. At least you got a replacement, mine wasn't warrranty covered because it had a little crack on the screen. Thinking of jumping ship to another phone now :/
Click to expand...
Click to collapse
Sorry to hear that, the only thing out of shape with my old phone was the leather back. The new one they sent me has been amazing though. If anything I'd jump to the v10. It sucks though because all the new flagship are right around the corner.