Database Develop

Warranty device swap

My Nexus One has developed a stuck pixel. As a launch week buyer, I have 2 more months on my warranty. I also don't own any other phone compatible with my carrier, so I'd prefer a device swap over waiting for a repair - especially since I'm located in Canada.
Any experiences to report involving warranty swaps now that the Nexus One is no longer sold?
Also, I have a little scuff on the corner of my phone, which may or may not count as normal wear and tear. Has anyone here ever been charged for phone damage after a device swap?
I've rooted it but the bootloader is still locked. I was thinking that if I restore to stock via PASSIMG, Google shouldn't know the difference. Perhaps I'll even be able to restore the nandroid backup of one phone to the other.
Sent from my Nexus One using XDA App

Feh. The device swap is no longer an option unless I use a US address. I'm not incredibly excited at the prospect of having to cross the border and pick up my device in a strange place in order to obtain warranty service.
And since I don't currently own any other phone that'll work on WIND Mobile, sending it in for warranty is not an option either.
My choice is, cough up some money for an interim replacement phone, or cross the border for a device swap.

You can have it shipped to my house...

LOL, i just shipped mine out, using a dumb phone is really freakin me out!
Miss my Nexus one already.

v0kal said:
You can have it shipped to my house...
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Heh thanks, but Baltimore is pretty far from Vancouver.
I'll mull over my options. Warranty ends early in January, but I have a 1-year extension due to my credit card's extended warranty program. I could go with a receiving service in Blaine or Point Roberts but it's just a pain. Or alternately I could get myself a secondary phone to tide me over... which costs money.

Off topic, But did you have to call google to setup the exchange? My power button is beginning to not want to work all the time so i'm thinking about warranty exchanging it. However, my phone is rooted with s=off think that will be a problem?

cmstlist said:
Heh thanks, but Baltimore is pretty far from Vancouver.
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I'm in Washington state...
Sent from my Nexus One using XDA App

Where in WA?
If I go ahead with it via a US address, I could always use The Letter Carrier in Point Roberts. Still it's a pain.
danger-rat said:
I'm in Washington state...
Sent from my Nexus One using XDA App
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Sent from my Nexus One using XDA App

I'll PM you...
Sent from my Nexus One using XDA App

Remember that HTC uses SLCD on their Nexus One phones. I called Warranty Repair to setup a swap and she said that all phone are exchanged with the new SLCD screens.
So if you have an AMOLED and you don't want an SLCD just think of your options. Either deal with the pixel and keep Amoled or swap to a new SLCD. Some people say that they've swapped and they've gotten AMOLED in return, so I think its a 50/50 chance.

I've seen the SLCD Desire models. I think I actually like them better because the jagged edges of the Pentile matrix give me a headache after a while. So that wouldn't bother me too much. However it would make ROM Manager useless until Clockwork Recovery is updated to support SLCD. So I'd need to flash Amon recovery manually via flash_image.
Sent from my Nexus One using XDA App

Phone dead after a week

A warning to anyone considering this phone... I spent $600+ on this phone unlocked and had it for about a week. It is now completely dead. New battery didn't work, either. Wont charge, power on ...nothing.
HTC has failed me once again. I'm done with them. Done.
Sent from my MB860 using XDA App

why dont you get a replacement then?

And you're the first such case.

That's when the warranty comes in handy
Sent from my mobile

erhm if this is for real, and since u aint sending it back to htc....
can ive it? xD

Are you trolling ?
Never heard of guarantee ?

Please don't fed the troll and let the thread die.
To the OP, all electronics have faliures, I bought a Dyson that was DOA, hasn't made me swear alegance to Hoover. Take it back and get a replacement, like you would anything else that broke within a week
Sent from my HTC Incredible S using Tapatalk

Hog Milanese said:
A warning to anyone considering this phone... I spent $600+ on this phone unlocked and had it for about a week. It is now completely dead. New battery didn't work, either. Wont charge, power on ...nothing.
HTC has failed me once again. I'm done with them. Done.
Sent from my MB860 using XDA App
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based on the "bolded" words..I think he tried to unlock his phone using xtc..but failed and bricked it?
if that's the case thats your own fault.

verizon sells it for $440.. $600 ouch..

Much happier with my Nexus S.
And no, I didn't try to modify or root my IS in any way. It was just a pos.
Sent from my Nexus S using XDA App

It's electronics. Doesn't matter what manufacturer you run the risk of getting a dud. Coming from someone who sells phones. I've seen many blackberries, galaxy s's, iphones, and phones from every manufacturer come back with issues. Or just simply not turn on out of the box. Quit being a drama queen
That's what warranties are for.
Sent from my HTC Incredible S using XDA App

Jumping ship :(

In the midst of fighting with verizon over getting a working revo i jumped ship and bought a Moto RAZR on craigstlist for cheap. I appreciate all the help y'all have given over the last year and how hard everyone(especially mtmichaelson) has fought to make the revo a damn good phone. I have to admit, after tasting ics, gingerbread is just bland! Thanks again guys, and good luck on keeping the revo at least moderately caught up in the wake of all the new JB and ICS phones on the market!

I'm almost about ready to do the same. It's weird how this phone is a little over a year old and already obsolete.
Sent from my VS910 4G using xda app-developers app

I'm looking at jumping ship as well and buying a Droid 4. I know it uses a microsim and ours uses a full sim card. Do I need to do anything other than cut it down to micro size or will it just work when I stick it in the new phone? Do I need to contact Verizon for activation or anything? Thanks.

The Kraken! said:
I'm looking at jumping ship as well and buying a Droid 4. I know it uses a microsim and ours uses a full sim card. Do I need to do anything other than cut it down to micro size or will it just work when I stick it in the new phone? Do I need to contact Verizon for activation or anything? Thanks.
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Micro is a completely different size and card. You would have to contact Verizon. You can go into a corporate store also. They have extras they can activate for you. Last I knew they were free with a sales pitch for an add a line our upgrade lol.
Sent from my VS910 4G using xda app-developers app

Haha, yeah. I'm sure there would be a sales pitch. lol Definitely.
Thanks for your answer but are you sure about the card? I've read that as long as you keep the circuitry and contact points intact cutting a sim down to a micro sim will still function. Or is there yet another kind of card I'm getting this confused with?

I recall seeing a how-to cut down the SIM card quite a few months ago. A video even. I'm certain Google would point you to something useful.
Sent from my VS910 4G using Tapatalk 2

Bait-Fish said:
I recall seeing a how-to cut down the SIM card quite a few months ago. A video even. I'm certain Google would point you to something useful.
Sent from my VS910 4G using Tapatalk 2
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I got a new Rezound on ebay for around $300 and sold the Revo for a $100 and I could not be happier once I got ICS on the Rezound

You'd spend more time watching the video and doctoring your card than you would spend at a Verizon store getting a free replacement of the correct type....just sayin'....
Sent from my Sony Tablet S using xda premium

Danzdroid said:
You'd spend more time watching the video and doctoring your card than you would spend at a Verizon store getting a free replacement of the correct type....just sayin'....
Sent from my Sony Tablet S using xda premium
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I completely agree. I would go with free over cutting based off of a YouTube video.
Sent from my VS910 4G using xda app-developers app

Thanks for the replies. I think I will just go into Verizon for the freebie card as suggested.

Spectre1206 said:
Micro is a completely different size and card. You would have to contact Verizon. You can go into a corporate store also. They have extras they can activate for you. Last I knew they were free with a sales pitch for an add a line our upgrade lol.
Sent from my VS910 4G using xda app-developers app
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I just switched to a galaxy nexus, which uses a micro sim and they just switched it out for me at the Verizon store; no sales pitch.
---------- Post added at 12:39 PM ---------- Previous post was at 12:34 PM ----------
SomeFknGuy said:
In the midst of fighting with verizon over getting a working revo i jumped ship and bought a Moto RAZR on craigstlist for cheap. I appreciate all the help y'all have given over the last year and how hard everyone(especially mtmichaelson) has fought to make the revo a damn good phone. I have to admit, after tasting ics, gingerbread is just bland! Thanks again guys, and good luck on keeping the revo at least moderately caught up in the wake of all the new JB and ICS phones on the market!
Click to expand...
Click to collapse
I did the same thing. Picked up a galaxy nexus off of craigslist for pretty cheap. After owning the original droid I'm happy to be back to vanilla android (ICS this time). My revo had become way to slow for my liking, even with mtmichaelson's rom (which made it way better than stock).

I destroyed verizon. Revo out. Samsung Galaxy S3 to replace. for free.
This is my wife's phone and we've had it for about 6-7 months. I rooted it, ROM'd it (1st Gingervolt, then Broken Out). I'm on the latest firmware update, and again rooted and flashed Broken Out. All throughout, there were issues with bluetooth, Vibe of Death, screen freezes.
I complained just the other day - hey it was Sunday on Labor Day weekend and I had a moment. 1st Verizon rep was willing to send a replacement Revo. I told her that was unacceptable, that all the forums I've read detail that the defects I've cited are baked into the phone, it is a lemon and should be recalled and that sending me the same lemony phone was unacceptable. I urged her to elevate my claim. I was insistent and was really quite angry that she was not getting it.
I then spoke with a really great rep - technical support - to whom I mentioned all I had done (except for rooting and flashing a rom) and truthfully told her that I had upgraded to latest firmware and still had screen freezes and bluetooth problems. I told her about what I read on the forums and how the phone is just fatally flawed. I also mentioned 20 years as a Verizon cell phone customer, my family plan with 5 phones, all with data, and that what I was asking for - a different model replacement phone - was neither outrageous nor unexpected.
She asked what phone would I prefer. I first said a Razr, but said the Galaxy S3 would be great, but I doubt they'd substitute. Without a moment of delay, she said I could have the Galaxy S3 and what color, blue or white... It was shipped immediately and we are awaiting it.
So pretty soon, on ebay, you are going to see our used LG Revolution...
The moral of this story is get past the first level of customer support and stand your ground. insist on a replacement. Tell them that the Revolution is a huge disappointment and does not provide the basic functions a phone should.

Man...i wish my experience with trying to get different phones was better... I did the same thing, insisted that i would rather go to another service than get a revo back... They didnt give a rats ass... The only reason i'm still with verizon is due to the razr i found for dirt cheap. ICS is so nice in comparison!

idivorceyou said:
This is my wife's phone and we've had it for about 6-7 months. I rooted it, ROM'd it (1st Gingervolt, then Broken Out). I'm on the latest firmware update, and again rooted and flashed Broken Out. All throughout, there were issues with bluetooth, Vibe of Death, screen freezes.
I complained just the other day - hey it was Sunday on Labor Day weekend and I had a moment. 1st Verizon rep was willing to send a replacement Revo. I told her that was unacceptable, that all the forums I've read detail that the defects I've cited are baked into the phone, it is a lemon and should be recalled and that sending me the same lemony phone was unacceptable. I urged her to elevate my claim. I was insistent and was really quite angry that she was not getting it.
I then spoke with a really great rep - technical support - to whom I mentioned all I had done (except for rooting and flashing a rom) and truthfully told her that I had upgraded to latest firmware and still had screen freezes and bluetooth problems. I told her about what I read on the forums and how the phone is just fatally flawed. I also mentioned 20 years as a Verizon cell phone customer, my family plan with 5 phones, all with data, and that what I was asking for - a different model replacement phone - was neither outrageous nor unexpected.
She asked what phone would I prefer. I first said a Razr, but said the Galaxy S3 would be great, but I doubt they'd substitute. Without a moment of delay, she said I could have the Galaxy S3 and what color, blue or white... It was shipped immediately and we are awaiting it.
So pretty soon, on ebay, you are going to see our used LG Revolution...
The moral of this story is get past the first level of customer support and stand your ground. insist on a replacement. Tell them that the Revolution is a huge disappointment and does not provide the basic functions a phone should.
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They made me send mine back.This I guess was so I did not have to extend my contract date.

patsoxfan said:
They made me send mine back.This I guess was so I did not have to extend my contract date.
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I didn't know it at the time, but we have to send our Revo back. Still, getting a S3 for the Revo is a home run.

Mannn121 said:
I'm almost about ready to do the same. It's weird how this phone is a little over a year old and already obsolete.
Sent from my VS910 4G using xda app-developers app
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This phone was obsolete when it was released honestly. The Droid Charge came out before it and was a better phone for the most part. The only reason I bought it was for the unlocked bootloader but I guess none of the Android developers did because we only had limited development (not a knock against the people who did develop, but for all the developers who complained about locked bootloaders and then didn't jump on one that was unlocked)
Sent from my DROID BIONIC using Tapatalk 2

How much longer do you have?

Those with this "awesome" phone known as the LG Revolution. How much longer do you have until your upgrade? Will you be staying on board with LG or go over to a different company? If so, what phone currently has your attention?
My upgrade is on 1/28/13 and seriously can't wait for it. As my first Android phone, this Revolution really did leave a bad impression. I doubt I'll stick with LG once I'm eligible for an upgrade. The GS3 has caught my eye. I'm lucky enough to be able to mess with it from time to time at my job. It's going to be a bit weird since all the years I have been on Verizon, all my phones were LG.
Sent from my VS910 (B.O. 2.0.1) 4G using xda app-developers app

I am up in February. This is/was not my first android phone but my overall experience with Android has not been the most ideal. I use my phone for 3 basic things, Phone calls, Texting, and Email. Android fails for me at 2 of these. Random black screen of death and a constant error message when it checks my email.
I'm bailing on Android and going to give WP8 a shot.

Well hopefully that works out for you. I'm fine with Android really. It does want I want it to. It's just I don't have the proper device lol. I might have suffered more if I didn't have Broken Out 2.0.1 on this phone. LG's UI is simply horrendous.
Sent from my VS910 (B.O. 2.0.1) 4G using xda app-developers app

I warrantied out of my Revo about 6 months ago into a Bionic. Have yet to have an issue with it. I'll never go LG again ... even If the rumors are true about them making a Nexus device.
Sent from my Bionic w/ Unofficial CM10

My first phone was an HTC Eris and it was a great little phone. The stock android sucked, the ROMS were great, email worked but other issues existed, LG phone, while my hardware is generally stable, Android will randomly go into a black screen of death usually during a phone call making so I have to pull the battery to end the call. My phone is rooted stock, running an alternative home. I tried BO, it and my phone did not agree, it was always unstable for me, happens no biggie. I am older now and much less patient then I was a few years ago. I expect it to work, the error message when checking my corporate email annoys me. It has almost no documentation on the web for the error and no one has found a fix, Invalid userID or PWD but then if you hit refresh it successfully checks and downloads the email. I think WP8 will suit me fine, if I don't like it, I will change back... nothing ventured nothing gained.

Yeah I hate that random black screen I get sometimes during a call (I thought that was only me lol). Not sure how I would feel going to Motorola though to be honest, but it's most likely better than what LG has been doing. Well WP8 certainly is something different, I've seen less than a handful of people use Windows Phone.
Sent from my VS910 (B.O. 2.0.1) 4G using xda app-developers app

I have another full year on this thing. =/ I'm looking at selling the phone online and getting a different one, though. It's soured me on LG products, generally. Using LG's support network was horrible, and the phone itself is just too quirky.

well, I'm here for the long haul. Just upgraded in Dec, so i got a while. Hopefully PG can fix the pink screen issue in cm9. iirc, other than that its good to go. Can't wait.

KaneOfMars said:
I warrantied out of my Revo about 6 months ago into a Bionic. Have yet to have an issue with it. I'll never go LG again ... even If the rumors are true about them making a Nexus device.
Sent from my Bionic w/ Unofficial CM10
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How do you warranty out of this piece of garbage? I've had mine since December and have already had to have it replaced twice for the same issue...and it's starting with the same symptoms again. (It'll start slowing down and acting goofy, not receiving texts, then it'll stop booting)
If I can't get out of it, I'm stuck with it until August before VZW will let me upgrade on contract although I'm eyeballing Craigslist for anything that's better...

TheRandom1 said:
How do you warranty out of this piece of garbage? I've had mine since December and have already had to have it replaced twice for the same issue...and it's starting with the same symptoms again. (It'll start slowing down and acting goofy, not receiving texts, then it'll stop booting)
If I can't get out of it, I'm stuck with it until August before VZW will let me upgrade on contract although I'm eyeballing Craigslist for anything that's better...
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Just tell them it does it in safe mode and you want to try something else. As long as the phone is still under warranty, all you have to pay for is a new battery and battery door. Some have been able to push the issue and get into a galaxy nexus or RAZR. Usually they offer a tbolt, charge, or bionic.
Sent from my XT875 using Tapatalk 2

KaneOfMars said:
Just tell them it does it in safe mode and you want to try something else. As long as the phone is still under warranty, all you have to pay for is a new battery and battery door. Some have been able to push the issue and get into a galaxy nexus or RAZR. Usually they offer a tbolt, charge, or bionic.
Sent from my XT875 using Tapatalk 2
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That someone was me... I warranty swapped out to a Galaxy Nexus and it cost 53 bucks for the extended battery and door. So psyched!

Good enough for now
I have two of them and they work fine for me. I'm holding off to see what new models are coming (Galaxy S4 etc), and I am going to have to buy my new phones un-subsidized because I don't intend to lose my unlimited data. I use tablets for the fun stuff and the Revolution for calls. The Revolution phones my wife and I have are working fine and rooted. The only problems I have had is that both of our batteries failed at the same time (bad batch I think). I jut bought cheap OEMs off of eBay and moved on.

I escaped from the nightmare this past week.
After three replacements, I was able to get a RAZR.
My trick was that I called up and told them I wouldn't accept another Revolution.
I insisted that I wanted to lateral into something else, or I would demand that my early termination fees be waived.
The gentleman asked what I wanted, and I said a RAZR if it's possible.
"Not a problem!"
and the rest went from there.

2/13/13 for me. Not too long, really. My main concern is keeping my unlimited data whole keeping the other two on the family plan happy. Not sure if that's going to be possible . . . Thinking about Samsung. Nexus is compelling.
Anyone here likely to spring for the upcoming LG Nexus device rumored. I'm betting not!
Sent from my VS910 4G using Tapatalk 2

I'm done with LG. Unless they release a phone with an unlocked bootloader and stock Android. Which is impossible. Samsung seems to be the company to go with atm.
Sent from my VS910 (B.O. 2.0.1) 4G using xda app-developers app

Kenpachi 91 said:
I'm done with LG. Unless they release a phone with an unlocked bootloader and stock Android. Which is impossible. Samsung seems to be the company to go with atm.
Sent from my VS910 (B.O. 2.0.1) 4G using xda app-developers app
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They are doing the next nexus, so that should have an unlocked bootloader and stock Android... Unless I misunderstand what all that means.

And it won't matter who makes it. People will develop for a Nexus. It is supposed to be based on the Optimus G, which sounds like a winner, except possibly for battery life.

Be warned that when you upgrade, if you currently have unlimited data, you will lose it if you take the subsidized price with a new contract. If you pay full price and don't sign a new contract, you get to keep unlimited data. If you go that route, there's really no reason waiting on getting a new device because it will cost the same either way .
Sent from my VS910 4G using Tapatalk 2

I wish I was still under warranty. I have the insurance but don't want to pay for the replacement since my REVO went into the river for a few seconds. Works great still. Hate the fact that I bought many accessories for a phone I want to switch out now lol. Buying the Nexus for the wife. Will see if she wants to switch lol
Sent from my VS910 4G using xda app-developers app

I'm well aware that I will lose my unlimited data. I like Android, it's just that this phone from LG has really been a subpar experience for me as my first smartphone. If I have to lose my unlimited data to have a good android device, so be it. Gotta love how Verizon thinks.
Sent from my VS910 (B.O. 2.0.1) 4G using xda app-developers app

Insurance claim thru Verizon

So my phone is pretty ****ed up, and if I can't fix it I am just gonna have to break it physically and take advantage of the insurance I got on this phone.
My question is, since the LG REVO is pretty old now a days, and they don't even sell it at verizon anymore, at least not online or at any of the stores in my area, and the lady I talked to on the phone from verizon said they don't sell em anymore. But what I was wondering and didn't ask her, was if my phone breaks and I claim the insurance for a replacement phone, and since they don't have my phone anymore, what will they do? Will they go backwards and give me a ****tier phone or will they be cool and give me the next step up. Either way I assume it will be a refurbished phone but I was just curious what kind of phone they might give me.
Any thoughts?
Sent from my VS910 4G using xda app-developers app

If your phone is messed up and your still under contract they may still send you a replacement at no cost to you... So call them first to try to warranty it out instead of paying for the insurance replacement.... But that's my thoughts on it.... Either way they probably going to send you another Revo
Sent from my Broken Out 2.1 VS910 4G powered by Mt using xda app-developers app

Yeah, most likely it'll be a refurb Revo, though you might be able to say, "look, I had trouble with it before it physically broke, can I get something else?" And they might say yes. Some have gotten Razrs that way,one got a Droid 4, someone even got a Gnex. More likely they'll offer something like a Spectrum. I'd be stunned if they tried to give you something inferior to the Revo.

"Inferior to a Revo"? You mean like a 5" chunk of 2x4 with icons and buttons drawn on it with a Sharpie?
Sent from my Sony Tablet S using xda premium

In all seriousness, while my time with the revo wasn't bad, it'd be hard for them to come up with an inferior replacement now that phones have come so far. I mean they'd have to go back to something that doesn't have 4g for one thing...not gonna happen.

Danzdroid said:
"Inferior to a Revo"? You mean like a 5" chunk of 2x4 with icons and buttons drawn on it with a Sharpie?
Sent from my Sony Tablet S using xda premium
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That made my day. I'm counting the minutes until I can get a new phone.