Screen changing shade issue - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

This is NOT about banding, horizontal lines, or blurry edges.
This is about the shade of white changing when looking at a white screen. (Market, white webpage, reddit, xda forums, etc).
Here is a video link showing the issue:
http://www.youtube.com/watch?v=G-mVWkBK41I
Symptoms:
When viewing white screen and scrolling up/down, notice a small, subtle change in the shade of the predominant color. (From a grey white to a lighter grey white, etc)
Steps to reproduce:
1. Turn brightness low for best results (automatic settings off)
2. Use phone in dark place for best results
3. Go to a page with lots of white/light colors for the background, (xda forums is a good example)
4. Just go about your business and read comments as you're scrolling down.
5. Notice a small change in shade/tint/hue every 5-20 seconds.
Notes:
1. I've tried to turn brightness very high to see if this countered the problem: Fail
2. I've tried turning on automatic brightness: Fail
3. I've tried mixed settings with automatic brightness, auto adjust screen power: Fail
4. I've tried to play with the phone in a well lit setting: Fail
---All of the tested conditions above, I was still able to see the change of shade
Questions:
1. Is this a hardware or software problem?
2. I've read that some people who have experienced this exchanged their unit. Did it fix the problem?
3. I heard reports of running the dead pixel app for 20 minutes might fix this issue. Any thoughts?
4. For those who never noticed the problem, could you try the steps above and see if it happens?
The reason that this is a problem is that it strains the eye. In ocular terms, adaptation is the eye's ability to adjust to various levels of dark and light. So when this change of shade occurs my eyes have to readjust to that shade, but it occurs so often that my eye is agitated from having to adjust over and over.
I have a few days left to send this unit back overseas (/sigh) so I'm trying to get as much info as I can here before I take the next step.
Thanks.

Update
Just upgraded to XXKL7.
I heard some users report that this issue is less visible and/or gone due to update.
I will test this more thoroughly tonight and report back.
Prior to the update I emailed the vendor, with screen shots. Still waiting for a response to see what their position is.
Here are the screen shots if interested
Image 2.1 - opened market
Image 2.2 - scrolled down a little, notice red tint
Image 2.3 - scrolled down more, notice tint went back to normal
Any other users that have this shade problem, please reply here if the newest update has fixed or alleviated your issues^^.

I reported it straight away. The hue change has gone with the update. It is not there any more.
Sent from my GT-N7000 using xda premium

indie said:
I reported it straight away. The hue change has gone with the update. It is not there any more.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Thanks for the response. I'm excited to hear the news.
Just to be double sure, have you tried with screen filter(app) on?
During my testing, using the screen filter showed the change of shades more convincingly than not.
Could I request of you to try it?
On another note, drawing on the s memo seems like the shades are changing a little bit. I'll keep that in mind for testing.

Confirmed gone on kl7 here too!
Sent from my GT-N7000 using xda premium

another update
Issue is definitely not gone after the update for me.
It has become more subtle than before but still apparent and annoying on the eyes.
Still waiting for response from vendor. Will update again then.

I have the same problem, in fact I've already commented on your youtube video before seeing this post. I have a video of my own up. The problem I have is my item is all packaged up ready for RMA. I don't know if I should try KL7 or not.

Strange. Mine and a few others its definitely gone. No more changes at all
Sent from my GT-N7000 using xda premium

I'm gonna try KL7 on mine now. I have obvious tinting which I doubt it will fix. I'll report back the moment it's done.
---------- Post added at 07:19 PM ---------- Previous post was at 06:48 PM ----------
Out of curiosity where did you buy your phones? Just about to flash KL7 now and I'll report back. Mine was bought from Expansys, shipped from France.
---------- Post added at 07:45 PM ---------- Previous post was at 07:19 PM ----------
Okay guys. I updated to KL7. Still massive changes in hue in the screen. I'll be sending the phone back on the 3rd so when I receive a replacement I'll let the OP know whether it helped.

I had the same issue, but in my case just turning off the automatic brightness fixed it.

zombizombi said:
I'm gonna try KL7 on mine now. I have obvious tinting which I doubt it will fix. I'll report back the moment it's done.
---------- Post added at 07:19 PM ---------- Previous post was at 06:48 PM ----------
Out of curiosity where did you buy your phones? Just about to flash KL7 now and I'll report back. Mine was bought from Expansys, shipped from France.
---------- Post added at 07:45 PM ---------- Previous post was at 07:19 PM ----------
Okay guys. I updated to KL7. Still massive changes in hue in the screen. I'll be sending the phone back on the 3rd so when I receive a replacement I'll let the OP know whether it helped.
Click to expand...
Click to collapse
Good to see im not the only one with problems. I got mine from expansys korean site shipped from hong kong. I heard they have horrible customer service. Sent an email about 5 days ago and no response.

You could try calling them. I'm fairly sure my phone came with a Korean ROM on it. Mine goes back on the third. Are you in Korea yourself?

Upgrading to KL7 made the issue go away for me as well.
Sent from my GT-N7000 using xda premium

same
Its happened once only to me, the screen changed to deep red, i restarted phone and its never come back.
Just to add to it, with brightness set to minimum and automatic disabled its not really any signs of hue change at all, im on rom kka and the only thing i do notice on sites that dont have white pages, like xdas creamy colour, is a bit of flickering when i scroll down.
I dont think its a hardware issue, if the problem can go away after flashing diff roms then it must be software, saying that, i was running Darkynote when it happened.

Problem is there are two of us here that have flashed a lot of ROMs, including KL7, and also tried everything everyone has suggested but we're still seeing the problems. It might be a software problem for some but so far it's looking like hardware problems for us.

I have a very similar issue. Change of hue (red, sometimes greenish) every 5-20 sec on white/grey background.
Auto brithness and auto screen adjustement doesn't change anything.
More visible on lower brightness setting but still there on highest.
Running KKA firmware until KL7 is proposed OTA here in france.
Crossing fingers that it's software... I would just hate to ship it back for servicing.

zombizombi said:
You could try calling them. I'm fairly sure my phone came with a Korean ROM on it. Mine goes back on the third. Are you in Korea yourself?
Click to expand...
Click to collapse
I'll be calling them today. Yes I'm currently in Korea. Expanysys Korea has their own warranty provider in Korea supposedly, with a free 3 month warranty extendable to 1 year for a price.
I'm really contemplating if I should root and try throwing on some custom roms to see if this issue is fixed. But I'm pretty noobish with all this.
Cheers and happy new year everyone!

Update:
Since expansys hasn't sent me a reply via email yet I FINALLY got a hold of expansys by phone.
Supposedly they claimed that Samsung told them that they will not fix this problem even though it's a known issue (I can't even trust that expansys even contacted samsung). But after Expansys looking at my screenshots they offered me an exchange. I'm going to get a full refund instead.
So I'll be returning the note tomorrow. After some thought, I'm going back to my S2. The Note is a beautiful phone, but I don't think it fits my life style.
Thank you everyone in the XDA note forums. I wish you the best with your note. I'm glad I was able to be a part of it.
Happy New Year
PS. Never ordering from expansys again.

Happy New Year to you too.
My phone should reach Expansys in France today. I really hope they replace it without me having to provide screenshots, the only thing I have is a video showing it very subtly changing colours. They did ask for screenshots but I told them it was almost impossible to capture it. I don't know if I should ask for a refund or replacement.

zombizombi said:
You could try calling them. I'm fairly sure my phone came with a Korean ROM on it. Mine goes back on the third. Are you in Korea yourself?
Click to expand...
Click to collapse
zombizombi said:
Happy New Year to you too.
My phone should reach Expansys in France today. I really hope they replace it without me having to provide screenshots, the only thing I have is a video showing it very subtly changing colours. They did ask for screenshots but I told them it was almost impossible to capture it. I don't know if I should ask for a refund or replacement.
Click to expand...
Click to collapse
I hope all goes well for you. I'm shipping mine off tomorrow. International returns are harder than I thought. Although I'm getting a refund I can't help but miss it already lol. Maybe in the near future I'll pick it up again... ics maybe? Hehe.
I'm extremely curious if CM9 has an answer to this issue =]. Any volunteers?

Related

[Q] Galaxy Note Screen Issues!!!

Dear friends...
Im new here so Ill try to be breif.
I bought a galaxy Note and I have an issue.
Im not familiar with terms so I dont know if my problem is called banding or anything else of the kind.
In a page that has a white backround (happens with some other backgrounds too but especially with white) I notice this:
The white changes shades... for ex.: it could take a pink-ish shade or a green-ish shade or a light blue one. All this ofcourse as a shade and not eye-popping differences. Just noticable.
Does anyone have knowledge on this issue?
What I'm really sick about finding out is if others are facing this problem also or if this is just my devise because Im an extremly lucky person and I dropped it right out of the box!!! So my worry is if I did some damage to the screen, or if this is just an issue with the hd led display.
Any help would be highly appreciated because as you understand, I will feel much less stupid if this is a common problem, rather than having caused it myself.
Thanking in advance
Gus
Uh... sounds like you need to return it. It shouldn't change shades when displaying white.
^^^Copy that, you need to get that replaced.
Gus Hayabusa said:
The white changes shades...
Click to expand...
Click to collapse
Does the white change shades while you are looking at the phone directly or when you are moving it sideways and viewing from varying angles?
Same problem here
I have the same issue with the screen you describe! I thought I am the only one...Could it be a wide-spread problem and other don't notice it? it is a very faint hue change from pink to green with a variable frequency but on low-brightness is annoying as it distracts me from reading... I do not know if it is a problem with the device or a feature of the superamoled display; I did not see this on my Galaxy s1 nor S2.
So, my concern: is this going to stay like this, to degenerate or to cure by itself.
I may return the phone but due to the stock shortage I will have to stay without it and I am quite hooked by this device...
Also due to the fact that this is barely visible it may not be accepted for servicing.
I know exactly what you are talking about, and i have seen it in my device. Do not fear, it is not a hardware fault, and is not caused by your drop:
Go to settings / display and scroll down. You will see 'auto adjust screen power' and when this is checked it seems to cause this, although i agree it is barely noticeable.
I keep mine checked because i prefer the potential power savings
I want to thank everyone for their replies!
Thank you Gahshn and dannstarr.
You cant imagine what a releif it is to know I didnt cause this problem myself.
Dannstarr thank you VERY much for your settings suggestion.
Im under the impression that it DID reduce the frequency of the problem quite much but it didnt completely stop.
Nevertheless, it is an improvement.
The fact that Im not alone on this, is a releif by itself but,
anyone else who is facing the problem and has more suggestions on this, please reply!!!
I guess there's no point on taking it to Samsung now.
They'll just do a factory reset and I'll loose what ever free apps and progress within apps and games I've made.
directly my friend
Different light intensity
I have a similar problem. I don't so much see shades with different colors, but different light intensities, horizontally across the screen if you hold it in portrait mode (typical way of holding in one hand).
You mostly notice it when all the display is grey, but also a bit on white.
You can see it by downling the free tool "Screen test" and going to the third page (first is white, second black and third grey).
I made a picture of it.
Do you have this issue?
I wonder if it makes sense trying to replace it.
@ Hironimo
Yes my friend, I downloaded the app that u said and these lines DO appear maybe not as intense as shown on the photo but visible.
As far as my issue, its very nerve braking because it doesnt appear at once so if you wanna show someone what ur talking about its very difficult.
Its more vissible with low brightness and with apps with white backround like gmail or browsing etc. You observe the screen for a minute or less, and it appears.
I think we hit the jackpot with this screen and I think we should all contact samsung in Korea because they are enjoing almost my one month salary and I am getting dizzy by reading within their so called hd super amoled screen! If I only knew......
Hironimo said:
Do you have this issue?
I wonder if it makes sense trying to replace it.
Click to expand...
Click to collapse
I have a similar issue - horizontal banding in landscape view and hue change of white between pink and green (!) - barely visible in plain light but annoying whan screenfilter is on (screenfilter is a free app to reduce the brightness for use at night); I have not seen other phone (none of my friends have this model) but on previous phones I had I did not notice this type of problem.
I do not think it is a defect - is more like a variation in quality of the pentilematrix I would not expect from a manufacturer this screen.
Sending for replacement may look bizarre because it is a minor problem and you may be told that no screen is perfect and have issues like this to some extent.
Yes, this is also my take on it.
It is no major defect, and indeed if I send it in for repair they may say there is nothing wrong. And if I send it back to amazon saying it is faulty they will replace it (once) and I may get a screen with the same issue.
I do have to say that on the photo it appears clearer as when you normally look at it, and in normal use you seldomly notice it.
But when I compare it with my "old" galaxy s2 I know what evenly lit means ...
My friend also tells me i thinks the defect is not big enough to do something about it.
In so many other respects I love the note.
Especialy that FINALLY they have volume controls on the headset.
But I'm very intersted to see how many others have this or similar issues...
Maybe if we are enough we can contact Samsung and get a statement.
What about creating a poll?
edit: sorry, other topic.
nagi603 said:
Uh, on the topic of screen issues.... here is mine: the super-duper-black is not that black.
See the pic, that is supposed to be full black. Granted, this was taken in total darkness and with a long shutter, but it can still be seen. Hell, I noticed it yesterday when I wanted to take notes on a black background, under standard room lighting conditions.
(This is a review device, so I'll return it anyway.)
https://lh5.googleusercontent.com/-PenHKWU42S4/Trr-m06n30I/AAAAAAAAYx8/H1R7gIutbxI/s1247/wtfNote.jpg
Click to expand...
Click to collapse
Is it visible under normal viewing conditions? i.e. not when taking long exposures in total darkness. Serious question btw. I'm just unsure from your post if this is something you can see generally.
Hironimo said:
Yes, this is also my take on it.
It is no major defect, and indeed if I send it in for repair they may say there is nothing wrong. And if I send it back to amazon saying it is faulty they will replace it (once) and I may get a screen with the same issue.
I do have to say that on the photo it appears clearer as when you normally look at it, and in normal use you seldomly notice it.
But when I compare it with my "old" galaxy s2 I know what evenly lit means ...
My friend also tells me i thinks the defect is not big enough to do something about it.
In so many other respects I love the note.
Especialy that FINALLY they have volume controls on the headset.
But I'm very intersted to see how many others have this or similar issues...
Maybe if we are enough we can contact Samsung and get a statement.
What about creating a poll?
Click to expand...
Click to collapse
My friend I have no idea on creating polls but Im with you all the way.
Taking a stance is always better than nothing!
Gus Hayabusa said:
Dear friends...
Im new here so Ill try to be breif.
I bought a galaxy Note and I have an issue.
Im not familiar with terms so I dont know if my problem is called banding or anything else of the kind.
In a page that has a white backround (happens with some other backgrounds too but especially with white) I notice this:
The white changes shades... for ex.: it could take a pink-ish shade or a green-ish shade or a light blue one. All this ofcourse as a shade and not eye-popping differences. Just noticable.
Does anyone have knowledge on this issue?
What I'm really sick about finding out is if others are facing this problem also or if this is just my devise because Im an extremly lucky person and I dropped it right out of the box!!! So my worry is if I did some damage to the screen, or if this is just an issue with the hd led display.
Any help would be highly appreciated because as you understand, I will feel much less stupid if this is a common problem, rather than having caused it myself.
Thanking in advance
Gus
Click to expand...
Click to collapse
Wow, I also have this problem and really thought it was just me because nobody had mentioned it so far. It's a problem that doesn't feel big enough to send the phone back, but is a big enough problem to annoy the hell out of me.
I have so far chosen to ignore the issue, but agree with the other comments regarding the fact that tinkering with the settings does make it less apparent. And again, I agree that I love the phone so much, I don't want to send it back for repair (if that's what it needs), but the underlying problem is... does it need a repair? or is it a feature?
paulshields said:
Is it visible under normal viewing conditions? i.e. not when taking long exposures in total darkness. Serious question btw. I'm just unsure from your post if this is something you can see generally.
Click to expand...
Click to collapse
No. Not on mine.
paulshields said:
Is it visible under normal viewing conditions? i.e. not when taking long exposures in total darkness. Serious question btw. I'm just unsure from your post if this is something you can see generally.
Click to expand...
Click to collapse
So far only under moderate light and a black background. Which is what I'd use for e-book reading or writing into the note app during a session.
edit: tried it with fbreader, on night mode. You won't notice it during the evening, even with minimum brightness, unless there are a couple of empty lines. Then it looks as if the screen would be dirty.
denialnw10 said:
Wow, I also have this problem and really thought it was just me because nobody had mentioned it so far. It's a problem that doesn't feel big enough to send the phone back, but is a big enough problem to annoy the hell out of me.
I have so far chosen to ignore the issue, but agree with the other comments regarding the fact that tinkering with the settings does make it less apparent. And again, I agree that I love the phone so much, I don't want to send it back for repair (if that's what it needs), but the underlying problem is... does it need a repair? or is it a feature?
Click to expand...
Click to collapse
Judging from the fact that there are many of us, it seems that it is not a matter of repair.
But... Im surprised that not all users have noticed and I sure would like the opinion of a samsung technician or a professional. Just to make sure.
But I also have difficulty turning it in...
Thats why we are here
To be convinced that it is a general issue and not individual.
Gus Hayabusa said:
The white changes shades... for ex.: it could take a pink-ish shade or a green-ish shade or a light blue one. All this ofcourse as a shade and not eye-popping differences. Just noticable.
Click to expand...
Click to collapse
I have the same issue, and I haven't dropped mine. But it's subtle enough that I wouldn't be surprised if many ppl don't even notice it. It hasn't been bad enough to bother me... Just kinda makes me wonder if I'm setting things sometimes

Would you return this phone? (Video)

Please watch the following video of my screen and tell me I'm not crazy for wanting to return this based on it's screen which seems to be flickering between cold and warm hues. If you watch the grey areas carefully you can see it switching between having a blue tint, to having more of a red tint.
http://www.youtube.com/watch?v=7fmraqenxno&feature=youtu.be
I'm worried that because the issue is so slight they won't accept the return, what do you guys think? Is it obvious to you? A fault is a fault right?
I found someone that also has the same problem!
http://www.youtube.com/watch?v=G-mVWkBK41I
First of all, no offense, but that video is mostly blurry.
Secondly, I think it looks fine. By all means, return 10 of them until you get the perfect unit, but it looks fine as per your grainy video. Yes I watched in 1080p.
It seems people are so over obsessive about every little bitty thing about phones these days. It looks fine to me.
Maybe u set your setting to Auto adjust screen power.
Try disable it Setting>Display>Auto adjust screen power.
See if the problem solved.
It's already disabled - thanks for the suggestion though. Why should someone put up with a screen that's changing colour temperature constantly? Secondly I'd rather not take the risk of this developing into a larger problem in six months and end up with £500 mess of a phone. Also it doesn't matter that the video is blurry is it pertains to colour not clarity. If the first video isn't clear enough take a look at the second, the problem is very obvious in that one.
zombizombi said:
It's already disabled - thanks for the suggestion though. Why should someone put up with a screen that's changing colour temperature constantly? Secondly I'd rather not take the risk of this developing into a larger problem in six months and end up with £500 mess of a phone. Also it doesn't matter that the video is blurry is it pertains to colour not clarity. If the first video isn't clear enough take a look at the second, the problem is very obvious in that one.
Click to expand...
Click to collapse
Not to be rude, but just because you see some blue->red change (very slight, I couldn't even see it) on your screen, that makes the phone A MESS? Wow... Not to mention you have a 24 month warranty on it and if you have a problem with in in the next 23 months you can take it back to either get it fixed or have it replaced.
If the phone doesn't satisfy you, PLEASE return it. There is no need to post here and ask for advice if you think the phone will be a mess in a few months because of a slight color change (in your eyes, once again, I didn't see it). You should do what you think best. I really don't think you should take people's opinions into account if you believe your phone will not satisfy you. It's a personal choice.
I for one LOVE this phone! It's the greatest phone I've had since my SGSII lol.
lol zkyevolved you mad?
OP is just asking for peoples opinion
zkyevolved said:
Not to be rude, but just because you see some blue->red change (very slight, I couldn't even see it) on your screen, that makes the phone A MESS? Wow... Not to mention you have a 24 month warranty on it and if you have a problem with in in the next 23 months you can take it back to either get it fixed or have it replaced.
If the phone doesn't satisfy you, PLEASE return it. There is no need to post here and ask for advice if you think the phone will be a mess in a few months because of a slight color change (in your eyes, once again, I didn't see it). You should do what you think best. I really don't think you should take people's opinions into account if you believe your phone will not satisfy you. It's a personal choice.
I for one LOVE this phone! It's the greatest phone I've had since my SGSII lol.
Click to expand...
Click to collapse
Not to be rude, but read more carefully. I never said the colours currently make the phone a mess. I said that what is initially a small problem could turn into a larger one in time - why would anyone in their right mind take such a risk by not returning? The secondary reason I posted is because I thought others might have similar problems - and indeed they do, and now we have a thread relating to this SPECIFIC screen problem. It's documented, it's not useful to you, but it might be to one of the other people that will inevitably experience the same problem.
Upgrade to the kl7 update if it is available over the air. It will fix the hue problem in changing colour when scrolling. This way you still have warranty. If it doesn't work return the unit.
Sent from my GT-N7000 using xda premium
DPMAce said:
lol zkyevolved you mad?
OP is just asking for peoples opinion
Click to expand...
Click to collapse
Mad? Not at all! I find it funny, that's all. If I am not satisfied with my phone, I'd return it. I wouldn't look to others to help me with it. Not to mention, we can't know how it will be in 6 months because no one has had this phone that long to know if it will turn into something more serious.
zombizombi said:
Not to be rude, but read more carefully. I never said the colours currently make the phone a mess. I said that what is initially a small problem could turn into a larger one in time - why would anyone in their right mind take such a risk by not returning? The secondary reason I posted is because I thought others might have similar problems - and indeed they do, and now we have a thread relating to this SPECIFIC screen problem. It's documented, it's not useful to you, but it might be to one of the other people that will inevitably experience the same problem.
Click to expand...
Click to collapse
I never said it was a current mess, sounds like you could also read a little bit more carefully .
zkyevolved said:
Not to be rude, but just because you see some blue->red change (very slight, I couldn't even see it) on your screen, that makes the phone A MESS? Wow... Not to mention you have a 24 month warranty on it and if you have a problem with in in the next 23 months you can take it back to either get it fixed or have it replaced.
If the phone doesn't satisfy you, PLEASE return it. There is no need to post here and ask for advice if you think the phone will be a mess in a few months because of a slight color change (in your eyes, once again, I didn't see it). You should do what you think best. I really don't think you should take people's opinions into account if you believe your phone will not satisfy you. It's a personal choice. .
Click to expand...
Click to collapse
From the screen issues thread there are a multitude of different issues, ranging from black blocks in videos, banding, changing in hues of colors (which a lot of people are claiming has disappeared in the newest KL7 rom just released), etc. It's a very generic thread only specific to the screen itself.
Regardless, I understand your point. I'm sure a lot of people will find it helpful. All I was implying is that if YOU are not happy with the phone then YOU should return it. I personally didn't see much of a change in your videos, but if it's something that bugs you, then you should return it! No one can tell you how it will evolve because no one has had this phone for more than 2 months. So in 18 it could be the worst experience ever, or it could be exactly the same, or it could get fixed with software enhancements. I don't know. Sorry if it sounded as if I were mad, or offensive, it wasn't my intention. All I wanted to express was that if you weren't happy with it, then you should do what makes YOU comfortable, and not what others say here.

Is anyone else having issue with the camera focusing ?

It seems it will not focus properly. sometimes it does and i can take a really good picture. but most of the time all it takes is blurry pics. has anyone else had this issue and no of anything to fix it ?
Did you take the protective film off the lens?
Sent from my SM-N910T using XDA Free mobile app
mine does the same thing, and i don't know what to do.. i hope it's a software issue and samsung can fix it.
Go to settings and check what type of metering you have it set to? Is it centered Matrix?
I've always just kept it on matrix as I found it to work the best for general shooting...
Less than 10 of us have reported this issue in the tmo forum. I was hoping it was a software issue too but we're all running the same software. Exchange it.
Had this exact problem and exchanged mine. New one is perfect.
Do you guys use video stabilization on the camera settings?
Glad I'm not alone with focusing problems...
Here is my topic : Note 4 camera won't lock focus + blurry edges on pictures with far focus
Best regards,
Chris.
particle1 said:
It seems it will not focus properly. sometimes it does and i can take a really good picture. but most of the time all it takes is blurry pics. has anyone else had this issue and no of anything to fix it ?
Click to expand...
Click to collapse
Is your camera MODE on Selective Focus?
Did anyone find a fix for this? My wife's 2 week old note 4 has started doing this. It doesn't do it all the time and it happens with the Samsung camera and the Google camera. Yesterday I got it to fix itself by zooming but today that didn't help.
mntgoat said:
Did anyone find a fix for this? My wife's 2 week old note 4 has started doing this. It doesn't do it all the time and it happens with the Samsung camera and the Google camera. Yesterday I got it to fix itself by zooming but today that didn't help.
Click to expand...
Click to collapse
Phone is defective.
BAD ASS NOTE 4
Haven't had problem with camera. Read this thread. Fires up camera. Now I experiencing slow mo focusing.
---------- Post added at 12:01 PM ---------- Previous post was at 11:54 AM ----------
Soft reboot solves it.
A soft reboot definitely solves this, had this experience with the previous Note series as well. Either the phone is overheating or the camera app is running in the background and the user forgot to force close the app especially if the camera was overextensively recently used; remember this is a phone camera, not professional grade SLR.
@rbiter said:
Haven't had problem with camera. Read this thread. Fires up camera. Now I experiencing slow mo focusing.
---------- Post added at 12:01 PM ---------- Previous post was at 11:54 AM ----------
Soft reboot solves it.
Click to expand...
Click to collapse
winlinmac001 said:
A soft reboot definitely solves this, had this experience with the previous Note series as well. Either the phone is overheating or the camera app is running in the background and the user forgot to force close the app especially if the camera was overextensively recently used; remember this is a phone camera, not professional grade SLR.
Click to expand...
Click to collapse
Nope. My phone has come nowhere near overheating. Fired up the camera on the whim of this thread. Closing camera from and force stopping in application manager did not do anything to resolve the issue. Tried some a couple other things. No dice. Soft reboot. Fixed. It's a bad random bug. Thanks touchwiz.
Overheating is one of many causes; others can also be the camera app running the background, especially for too long. A soft reboot is the only solution, but this occurred to me on other Note models as well; hey, its another samsung thing, argh.
@rbiter said:
Nope. My phone has come nowhere near overheating. Fired up the camera on the whim of this thread. Closing camera from and force stopping in application manager did not do anything to resolve the issue. Tried some a couple other things. No dice. Soft reboot. Fixed. It's a bad random bug. Thanks touchwiz.
Click to expand...
Click to collapse
My phone is less then 2 weeks old and this is happening. I went to the tmobile shop I bought It from and they reset it and told me if it happened again to call tmobile for a replacement. They weren't trying to replace it. Tmobile is sending me a replacement exchange. Hopefully this one works better cause my wife's is fine. Tired of coming upon issues like this when purchasing phones that cost this much. Worst part is I argued over the phone with tmobile to send me a new phone, they wanted to send me a refurbished phone. They said it will be a new phone, hopefully it is otherwise I'm returning all of them.
Sent from my SM-T800 using XDA Premium HD app

Display jello/wavy effect when scrolling!

Noticed this as soon as I setup the phone. I don't think I've ever seen an AMOLED panel do this. It's almost like it's refreshing each line of pixels too slowly/unevenly during a single frame?
Here's an album of images and video captured from 240 FPS video. View them one after another. The screen refreshes by starting in the bottom left corner and finishes the frame in the top right corner... the icons and text on each line of apps goes out of alignment as I scroll.
Text and elements on the screen stretches out when scrolling down, and smushes together when scrolling up. Straight lines look wavy when scrolling left or right as well!
https://goo.gl/photos/Rx8nZCnzj8jSWXGJ7
https://goo.gl/photos/iwi5JdruMAveRkFN8
https://www.flickr.com/photos/[email protected]/sets/72157682480018604
youtube.com/watch?v=rCgzHvui4K8&feature=youtu.be&t=7m42s
Is this what you are talking about?
Lets hope they manage to fix this.. I wonder if this is related to hardware or just a software issues.. Guess we'll see when more custom roms and kernels come in.. other than that, could this issue be related to vsync or framerate?
Nah, its a FEATURE.....
fawef3 said:
youtube.com/watch?v=rCgzHvui4K8&feature=youtu.be&t=7m42s
Is this what you are talking about?
Click to expand...
Click to collapse
I don't think so - that sounds like frame dropping, and I have noticed that too.
Chrizzter said:
Lets hope they manage to fix this.. I wonder if this is related to hardware or just a software issues.. Guess we'll see when more custom roms and kernels come in.. other than that, could this issue be related to vsync or framerate?
Click to expand...
Click to collapse
Hopefully software since it's the same panel as the 3T. I don't think it's vsync, because if that were disabled it'd result in tearing. I really have no idea what's going on.
On the up side, an assistant head moderator on the OnePlus forums forwarded this information to the developers... other people are complaining about this same issue there as well!
Nitemare3219 said:
Noticed this as soon as I setup the phone. I don't think I've ever seen an AMOLED panel do this. It's almost like it's refreshing each line of pixels too slowly/unevenly during a single frame?
Here's an album of images and video captured from 240 FPS video. View them one after another. The screen refreshes by starting in the bottom left corner and finishes the frame in the top right corner... the icons and text on each line of apps goes out of alignment as I scroll.
Text and elements on the screen stretches out when scrolling down, and smushes together when scrolling up. Straight lines look wavy when scrolling left or right as well!
https://goo.gl/photos/Rx8nZCnzj8jSWXGJ7
https://goo.gl/photos/iwi5JdruMAveRkFN8
https://www.flickr.com/photos/[email protected]/sets/72157682480018604
Click to expand...
Click to collapse
Yea. I've had it since first boot and notice it every time I use the phone. I can't wait for updates.
Still having this issue after today's OTA.
Nitemare3219 said:
Still having this issue after today's OTA.
Click to expand...
Click to collapse
Same here. It seems to be a Software issue
---------- Post added at 17:04 ---------- Previous post was at 16:38 ----------
To be Precise the upper part of the screen reacts slower. The thing that makes me nervous is that it's the same Spot when using horizontal.
Anyone can check if this issue is also when scrolling in twrp, if yes it's a Firmware issue or even Hardware.
If this was a Software issue we would see a Glitch while scrolling but it's a smooth Jello effect
I've did couple of Tests. And it seems it's the screen itself and not the Software. As recording the screen with an App will not show the issue. I hope it can be fixed with a Firmware Update.
We need an Update for the amoled screen driver.
Thank god I'm not the only one noticing that straight away. It pretty much ruined my experience since I got this phone. At first a thought its just me beeing OCD again and checking the screen for failures far too often.
It's hard to not see it when scrolling and it is very irritating!
Like a Jello / Wobble / Warping effect.
This needs to be addressed asap! If I Google this issue, it comes up a thread on OnePlus forums "The first thing I did when I got my OnePlus 5, I immediately installed the ... screen starts moving before the top half, giving a "jello" effect when ..".If I click on it, it says "OnePlus Forums - Error
The requested thread could not be found".
Seems like they removed the thread?
If the issue isn't getting worse when underclocking cpu&gpu with Ex kernel it's sure no Software issue. Then it's rather Hardware or Firmware (Panel driver)
But I simply can't imagine an amoled screen having such a Hardware issue.
kimw said:
Thank god I'm not the only one noticing that straight away. It pretty much ruined my experience since I got this phone. At first a thought its just me beeing OCD again and checking the screen for failures far too often.
It's hard to not see it when scrolling and it is very irritating!
Like a Jello / Wobble / Warping effect.
This needs to be addressed asap! If I Google this issue, it comes up a thread on OnePlus forums "The first thing I did when I got my OnePlus 5, I immediately installed the ... screen starts moving before the top half, giving a "jello" effect when ..".If I click on it, it says "OnePlus Forums - Error
The requested thread could not be found".
Seems like they removed the thread?
Click to expand...
Click to collapse
The thread got merged with another thread. Here's the one - https://forums.oneplus.net/threads/...-sync-to-improve-touch-responsiveness.553718/
Nitemare3219 said:
I don't think so - that sounds like frame dropping, and I have noticed that too.
Hopefully software since it's the same panel as the 3T. I don't think it's vsync, because if that were disabled it'd result in tearing. I really have no idea what's going on.
On the up side, an assistant head moderator on the OnePlus forums forwarded this information to the developers... other people are complaining about this same issue there as well!
Click to expand...
Click to collapse
It's the same panel (better say a variant of the panel), but what people don't know is that it seems it's mounted inverted on the OP5. So this wobbly effect seems to manifest more because of this condition.
I noticed this when evaluating some stuff on the source code I could backport to the 3T.
Let's hope it's just a weird overlay panel calibration or something similar and not a processing issue from design choices.
Only time will tell.
eng.stk said:
It's the same panel (better say a variant of the panel), but what people don't know is that it seems it's mounted inverted.
I noticed this when evaluating some stuff I could backport to the 3T.
Let's hope it's just a weird overlay or something similar from the ROM and not a processing issue from design choices.
Only time will tell.
Click to expand...
Click to collapse
Problem is that time is limited due to the 15 days return period
Oh my.... I'm not experiencing anything like this... I'm sorry guys :/
EDIT: I have this effect also, but very minor. The 15-day return starts on delivery, or on ordering date? (So if i ordered the phone on the June 21st, this return thing will expire at July 6th?)
K9
kimw said:
Problem is that time is limited due to the 15 days return period
Click to expand...
Click to collapse
Exactly i can't take that chance they may or may not fix this issue or are they just going to sweep it under the carpet and pretend no one noticed, One thing is for sure if i decide to keep it and they don't resolve this awful screen latency, scrolling, stuttering lag this will be my 1st and last OP phone, it shouldn't have even come to market with this issue.
The panel is mounted inverted?! WTH?! The OP5 will be the new OP2 at this rate.
oh my.... i receive mine today in possibly a few minutes.... U people are making me more and more regretting buying this thing.....
OcazPrime said:
oh my.... i receive mine today in possibly a few minutes.... U people are making me more and more regretting buying this thing.....
Click to expand...
Click to collapse
mine arrives tomorrow, i'm still on the fence of returning it or not
hauhauhau7 said:
mine arrives tomorrow, i'm still on the fence of returning it or not
Click to expand...
Click to collapse
I know! It's getting worse every second I'm on this forum... I wonder if maybe this is a batch set thing or if this is a region thing. I haven't read through the whole thing. But, if my screen has a weird effect like this which I will now watch for, I'll report it here.
****s gonna hit the fan when most people will be receiving them this and next week, hope they've fixed it by then before their customer support has a meltdown.

Post your questions for XZ3 owners here.

I got the XZ3 on launch day and I'm pretty confortable with my technical knowledge. If you guys have any questions or requests (such as running commands and dumps), please post them here. I'll probably edit this post with a mini-review if I have the time this week.
Geo2160 said:
I got the XZ3 on launch day and I'm pretty confortable with my technical knowledge. If you guys have any questions or requests (such as running commands and dumps), please post them here. I'll probably edit this post with a mini-review if I have the time this week.
Click to expand...
Click to collapse
Any idea how to bring back double-tap on the XZ3?? Sony removed it since the Xperia X, but I'm wondering if there's a way to bring it back or if you've heard/read anything to indicate they might bring it back??
Thanks!
Does anybody know why Sony phones don't support the Google Camera ports? I checked on my XZ3 that camera api2 is supported fully! What is it holding back? No devs doing it or a Sony specific restriction?
With gcam support this XZ3 would be the perfect pixel 3xl alternative without notch!
---------- Post added at 10:12 PM ---------- Previous post was at 10:07 PM ----------
RockStar2005 said:
Any idea how to bring back double-tap on the XZ3??
Click to expand...
Click to collapse
Simply activate the always on screen. Then you can use double-tap to wake.
Gcam needs Raw support that's why HDR+ doesn't work on Xperias
madphone said:
Does anybody know why Sony phones don't support the Google Camera ports? I checked on my XZ3 that camera api2 is supported fully! What is it holding back? No devs doing it or a Sony specific restriction?
With gcam support this XZ3 would be the perfect pixel 3xl alternative without notch!
---------- Post added at 10:12 PM ---------- Previous post was at 10:07 PM ----------
Simply activate the always on screen. Then you can use double-tap to wake.
Click to expand...
Click to collapse
Ok thanks!
Just wish they had double-tap to sleep again too. Not sure why they would remove that?
Hello,
I have several questions for xz3 users
- what about SOT? why no one completes that forum section?
- when you activate stamina mode, does it turns off all vibrations? (including ringing/notification vibrations?) - that is how stamina acts at my old Z2,
- a user in sonytalk forum, mentions soemthing like a gap between screen and body. can someone install a pressure app to see if there is a gap for real?
thank you
pilifida said:
Hello,
I have several questions for xz3 users
- what about SOT? why no one completes that forum section?
- when you activate stamina mode, does it turns off all vibrations? (including ringing/notification vibrations?) - that is how stamina acts at my old Z2,
- a user in sonytalk forum, mentions soemthing like a gap between screen and body. can someone install a pressure app to see if there is a gap for real?
thank you
Click to expand...
Click to collapse
- The SOT is worse for me than the XZ Premium and Pixel 2 XL which I've have for several months. I'll get back to you with some numbers on monday if they matter that much to you.
- Stamina mode now has 3 modes, 4 if you count ultra stamina. They indeed, turn off vibrations, but I haven't checked all of them.
- Yes there is a gap between the metal frame and the glass panels, both on the front and the back. I suppose this is done to provide impact absorption when you drop the phone. Look for HTC U11 drop tests if you need to know why these things exist. That phone is perfectly smooth, has no ridges, but also cracks very easily.
Geo2160 said:
- The SOT is worse for me than the XZ Premium and Pixel 2 XL which I've have for several months. I'll get back to you with some numbers on monday if they matter that much to you.
- Stamina mode now has 3 modes, 4 if you count ultra stamina. They indeed, turn off vibrations, but I haven't checked all of them.
- Yes there is a gap between the metal frame and the glass panels, both on the front and the back. I suppose this is done to provide impact absorption when you drop the phone. Look for HTC U11 drop tests if you need to know why these things exist. That phone is perfectly smooth, has no ridges, but also cracks very easily.
Click to expand...
Click to collapse
Hi Geo,
I returned my XZ3 due mostly to the camera being a step-down from the XZ2 P. Didn't play around with the phone as much as I should have, but ok I'm glad to hear that Stamina Mode still lets you configure how it saves the battery. Not every phone does that I think.
Battery life seemed really good though I didn't get to test it all that much.
pilifida said:
Hello,
I have several questions for xz3 users
- what about SOT? why no one completes that forum section?
- when you activate stamina mode, does it turns off all vibrations? (including ringing/notification vibrations?) - that is how stamina acts at my old Z2,
- a user in sonytalk forum, mentions soemthing like a gap between screen and body. can someone install a pressure app to see if there is a gap for real?
thank you
Click to expand...
Click to collapse
SOT: With ambient display set to always on: 3 hours
With ambient display set to smart activation: 5 hours
With ambient display set to off: 6.5-7 hours.
^above tests with wifi on all the time, with about 30 minutes LTE usage
Gap: Gap is present, but still water resistant. Phone fell into the tub while I was giving my dog a bath (I was talking on the phone with my mom).
Sorry, I've misread previous post, nvm
Has anyone tried this phone on Verizon yet? I know they say it won't work, but if it has the right LTE bands it just might.
I own a xz3 for a week now and i'm having some problem with lagging on homescreen with nova and stock launcher... Anybody else experienced this... When i restart phone it's normal lag free again?
fil--21 said:
I own a xz3 for a week now and i'm having some problem with lagging on homescreen with nova and stock launcher... Anybody else experienced this... When i restart phone it's normal lag free again?
Click to expand...
Click to collapse
If it doesn't go away soon I'd run Sony Companion on it. Just download it to your PC then connect phone to PC when it says to and do a system repair or whatever.
RockStar2005 said:
If it doesn't go away soon I'd run Sony Companion on it. Just download it to your PC then connect phone to PC when it says to and do a system repair or whatever.
Click to expand...
Click to collapse
No i think this is pie related.. Nobody have this issue?
I am experiencing no lag but I'm on stock launcher, no Nova. I also disabled a bunch of apps (Facebook, all Google apps except maps and YouTube) and Netflix. H9493 which has 6GB RAM.
augie7107 said:
I am experiencing no lag but I'm on stock launcher, no Nova. I also disabled a bunch of apps (Facebook, all Google apps except maps and YouTube) and Netflix. H9493 which has 6GB RAM.
Click to expand...
Click to collapse
Just bought the OnePlus 6T from T-Mobile. Gonna throw the GCam mod available here on XDA onto it too once I get it. OP seems to be more on the color accurate side than the likes of Samsung, Apple, etc. Maybe Huawei too. Getting $300 off ($580 is total price) for trading in my V30, so not bad! lol Plus the software is fantastic (like Sony) and their charger (Dash charger) is simply the best, and I can CONFIRM first-hand that it definitely outdoes Quick Charge 3.0. But let me allow the lady to explain it better. lol
I could've got something like the P20 Pro, Note 9, or Pixel (all of which have T-Mo Volte btw, unlike the XZ2 P ((F U SONY!! lol))), but I felt like there's a strong chance I'm gonna upgrade again next spring cuz we got the XZ3 Premium, S10+, OP7, and P30 Pro coming out around then. So why get something overly expensive? lol All are expected to be incredible phones. But we know which one I'M hoping to have (if it doesn't P me off like the XZ3 did that is lol)!
Enjoy, see you on the Premium forum in the spring
Play hard, go Plus
Has anybody received 1 year of playstation+ within the lounge app. I bought the phone on day one and i'm still waiting.
At least here in Germany they advertised one year of free ps+ membership for ealry adopters.
Anyone else get this issue where if you restart the phone, the "last full charge" in the battery > settings menu says something like 30+ days ago? @madphone @augie7107
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
Anyone else get this issue where if you restart the phone, the "last full charge" in the battery > settings menu says something like 30+ days ago? @madphone @augie7107
iArvee said:
Anyone else get this issue where if you restart the phone, the "last full charge" in the battery > settings menu says something like 30+ days ago? @madphone @augie7107
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
Anyone else get this issue where if you restart the phone, the "last full charge" in the battery > settings menu says something like 30+ days ago? @madphone @augie7107
Click to expand...
Click to collapse
Mine currently says three hours ago which is accurate. After restart is shows "0 minutes ago".

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