Database Develop

Screen changing shade issue

This is NOT about banding, horizontal lines, or blurry edges.
This is about the shade of white changing when looking at a white screen. (Market, white webpage, reddit, xda forums, etc).
Here is a video link showing the issue:
http://www.youtube.com/watch?v=G-mVWkBK41I
Symptoms:
When viewing white screen and scrolling up/down, notice a small, subtle change in the shade of the predominant color. (From a grey white to a lighter grey white, etc)
Steps to reproduce:
1. Turn brightness low for best results (automatic settings off)
2. Use phone in dark place for best results
3. Go to a page with lots of white/light colors for the background, (xda forums is a good example)
4. Just go about your business and read comments as you're scrolling down.
5. Notice a small change in shade/tint/hue every 5-20 seconds.
Notes:
1. I've tried to turn brightness very high to see if this countered the problem: Fail
2. I've tried turning on automatic brightness: Fail
3. I've tried mixed settings with automatic brightness, auto adjust screen power: Fail
4. I've tried to play with the phone in a well lit setting: Fail
---All of the tested conditions above, I was still able to see the change of shade
Questions:
1. Is this a hardware or software problem?
2. I've read that some people who have experienced this exchanged their unit. Did it fix the problem?
3. I heard reports of running the dead pixel app for 20 minutes might fix this issue. Any thoughts?
4. For those who never noticed the problem, could you try the steps above and see if it happens?
The reason that this is a problem is that it strains the eye. In ocular terms, adaptation is the eye's ability to adjust to various levels of dark and light. So when this change of shade occurs my eyes have to readjust to that shade, but it occurs so often that my eye is agitated from having to adjust over and over.
I have a few days left to send this unit back overseas (/sigh) so I'm trying to get as much info as I can here before I take the next step.
Thanks.

Update
Just upgraded to XXKL7.
I heard some users report that this issue is less visible and/or gone due to update.
I will test this more thoroughly tonight and report back.
Prior to the update I emailed the vendor, with screen shots. Still waiting for a response to see what their position is.
Here are the screen shots if interested
Image 2.1 - opened market
Image 2.2 - scrolled down a little, notice red tint
Image 2.3 - scrolled down more, notice tint went back to normal
Any other users that have this shade problem, please reply here if the newest update has fixed or alleviated your issues^^.

I reported it straight away. The hue change has gone with the update. It is not there any more.
Sent from my GT-N7000 using xda premium

indie said:
I reported it straight away. The hue change has gone with the update. It is not there any more.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Thanks for the response. I'm excited to hear the news.
Just to be double sure, have you tried with screen filter(app) on?
During my testing, using the screen filter showed the change of shades more convincingly than not.
Could I request of you to try it?
On another note, drawing on the s memo seems like the shades are changing a little bit. I'll keep that in mind for testing.

Confirmed gone on kl7 here too!
Sent from my GT-N7000 using xda premium

another update
Issue is definitely not gone after the update for me.
It has become more subtle than before but still apparent and annoying on the eyes.
Still waiting for response from vendor. Will update again then.

I have the same problem, in fact I've already commented on your youtube video before seeing this post. I have a video of my own up. The problem I have is my item is all packaged up ready for RMA. I don't know if I should try KL7 or not.

Strange. Mine and a few others its definitely gone. No more changes at all
Sent from my GT-N7000 using xda premium

I'm gonna try KL7 on mine now. I have obvious tinting which I doubt it will fix. I'll report back the moment it's done.
---------- Post added at 07:19 PM ---------- Previous post was at 06:48 PM ----------
Out of curiosity where did you buy your phones? Just about to flash KL7 now and I'll report back. Mine was bought from Expansys, shipped from France.
---------- Post added at 07:45 PM ---------- Previous post was at 07:19 PM ----------
Okay guys. I updated to KL7. Still massive changes in hue in the screen. I'll be sending the phone back on the 3rd so when I receive a replacement I'll let the OP know whether it helped.

I had the same issue, but in my case just turning off the automatic brightness fixed it.

zombizombi said:
I'm gonna try KL7 on mine now. I have obvious tinting which I doubt it will fix. I'll report back the moment it's done.
---------- Post added at 07:19 PM ---------- Previous post was at 06:48 PM ----------
Out of curiosity where did you buy your phones? Just about to flash KL7 now and I'll report back. Mine was bought from Expansys, shipped from France.
---------- Post added at 07:45 PM ---------- Previous post was at 07:19 PM ----------
Okay guys. I updated to KL7. Still massive changes in hue in the screen. I'll be sending the phone back on the 3rd so when I receive a replacement I'll let the OP know whether it helped.
Click to expand...
Click to collapse
Good to see im not the only one with problems. I got mine from expansys korean site shipped from hong kong. I heard they have horrible customer service. Sent an email about 5 days ago and no response.

You could try calling them. I'm fairly sure my phone came with a Korean ROM on it. Mine goes back on the third. Are you in Korea yourself?

Upgrading to KL7 made the issue go away for me as well.
Sent from my GT-N7000 using xda premium

same
Its happened once only to me, the screen changed to deep red, i restarted phone and its never come back.
Just to add to it, with brightness set to minimum and automatic disabled its not really any signs of hue change at all, im on rom kka and the only thing i do notice on sites that dont have white pages, like xdas creamy colour, is a bit of flickering when i scroll down.
I dont think its a hardware issue, if the problem can go away after flashing diff roms then it must be software, saying that, i was running Darkynote when it happened.

Problem is there are two of us here that have flashed a lot of ROMs, including KL7, and also tried everything everyone has suggested but we're still seeing the problems. It might be a software problem for some but so far it's looking like hardware problems for us.

I have a very similar issue. Change of hue (red, sometimes greenish) every 5-20 sec on white/grey background.
Auto brithness and auto screen adjustement doesn't change anything.
More visible on lower brightness setting but still there on highest.
Running KKA firmware until KL7 is proposed OTA here in france.
Crossing fingers that it's software... I would just hate to ship it back for servicing.

zombizombi said:
You could try calling them. I'm fairly sure my phone came with a Korean ROM on it. Mine goes back on the third. Are you in Korea yourself?
Click to expand...
Click to collapse
I'll be calling them today. Yes I'm currently in Korea. Expanysys Korea has their own warranty provider in Korea supposedly, with a free 3 month warranty extendable to 1 year for a price.
I'm really contemplating if I should root and try throwing on some custom roms to see if this issue is fixed. But I'm pretty noobish with all this.
Cheers and happy new year everyone!

Update:
Since expansys hasn't sent me a reply via email yet I FINALLY got a hold of expansys by phone.
Supposedly they claimed that Samsung told them that they will not fix this problem even though it's a known issue (I can't even trust that expansys even contacted samsung). But after Expansys looking at my screenshots they offered me an exchange. I'm going to get a full refund instead.
So I'll be returning the note tomorrow. After some thought, I'm going back to my S2. The Note is a beautiful phone, but I don't think it fits my life style.
Thank you everyone in the XDA note forums. I wish you the best with your note. I'm glad I was able to be a part of it.
Happy New Year
PS. Never ordering from expansys again.

Happy New Year to you too.
My phone should reach Expansys in France today. I really hope they replace it without me having to provide screenshots, the only thing I have is a video showing it very subtly changing colours. They did ask for screenshots but I told them it was almost impossible to capture it. I don't know if I should ask for a refund or replacement.

zombizombi said:
You could try calling them. I'm fairly sure my phone came with a Korean ROM on it. Mine goes back on the third. Are you in Korea yourself?
Click to expand...
Click to collapse
zombizombi said:
Happy New Year to you too.
My phone should reach Expansys in France today. I really hope they replace it without me having to provide screenshots, the only thing I have is a video showing it very subtly changing colours. They did ask for screenshots but I told them it was almost impossible to capture it. I don't know if I should ask for a refund or replacement.
Click to expand...
Click to collapse
I hope all goes well for you. I'm shipping mine off tomorrow. International returns are harder than I thought. Although I'm getting a refund I can't help but miss it already lol. Maybe in the near future I'll pick it up again... ics maybe? Hehe.
I'm extremely curious if CM9 has an answer to this issue =]. Any volunteers?

M preview camera

hello guys, i just wanna ask about the mirroring in the camera in M preview. its a bug or its only happening with me ? any app that use the camera ( snapchat, instagram, etc) gives a mirroring results.
any ideas ?
thanks

stricker said:
hello guys, i just wanna ask about the mirroring in the camera in M preview. its a bug or its only happening with me ? any app that use the camera ( snapchat, instagram, etc) gives a mirroring results.
any ideas ?
thanks
Click to expand...
Click to collapse
What do you mean exactly?

He probably means whenever you take a picture it flips it entirely upside down which is a bug in M which is the reason I reverted back to stock a week ago
Sent from my Nexus 6 using XDA Free mobile app

danarama said:
What do you mean exactly?
Click to expand...
Click to collapse
Yes what imablackhat said is totally true. It flips the images upside down and if you have words the look flipped

imablackhat said:
He probably means whenever you take a picture it flips it entirely upside down which is a bug in M which is the reason I reverted back to stock a week ago
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Ah ok. It's not actually a bug at all. All cameras flip the image upside down. They always have, always will. Look at your reflection in a spoon. It's upside down. Thats because when light reflects off a concave surface, the light that bounces off the top of the spoon bounces into the bottom of your eye. Similarly the light that bounces off the bottom of the spoon bounces into the top of your eye, flipping the image. The same is true of a camera lens. The light passes through, out the concaved side and onto the opposite top or bottom edge of the sensor. What the processing software then does is has to flip the image back to make it appear the right way round.
The issue here is that those third party apps have not yet been updated to do that on M. This usually happens when a new version of android is released.
None-the-less, the result is the same and will remain so until those apps are updated.

Never had that happen on M.

Take a picture with Snapchat on M it happens to anyone.
Sent from my Nexus 6 using XDA Free mobile app

the google cam, and any other camera that ive tried all work perfectly on m, I dont have any issues at all with the camera on m.
---------- Post added at 06:12 PM ---------- Previous post was at 06:11 PM ----------
imablackhat said:
Take a picture with Snapchat on M it happens to anyone.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I dont use Snapchat, sorry.

Having problems with the 2.5 version on the m preview with taking HDR pictures fast, seems after the 3rd quick one I won't be allowed to take anymore until they are done processing, also had some crashes and lost some photos that I taken, got caught up in processing in the background then seemed to have disappeared altogether from the device

wind784 said:
Having problems with the 2.5 version on the m preview with taking HDR pictures fast, seems after the 3rd quick one I won't be allowed to take anymore until they are done processing, also had some crashes and lost some photos that I taken, got caught up in processing in the background then seemed to have disappeared altogether from the device
Click to expand...
Click to collapse
This isn't just happening on the M preview. I am on 5.1.1 (Chroma) and it happens. I think it's a problem Google needs to fix.
Sent from my Chroma-powered Nexus 6

Version I have is 2.5.044, my N4 is on 2.5.050. The whole google camera has been disappointing honestly and I wish they would stop holding back on features and improvements, what's the problem already?

i did find a bug in the m camera. if using the flash, and you touch to focus on the screen, the camera will refocus right into the center and then take the shot.

M camera app was OK but camcorder needs work it was blurry

My camera is not focusing (auto/manual)

Hi there, my camera is having a real trouble right now.
I take my phone from the box and get the update from 4.0.2 to 4.0.3.
I did it.
Then I used like my daily phone but... the camera didn't Focus, manual or auto focus, just can't focus.
I did a wipe... Still the same problem.
I did a re-install of the 4.0.3 ROM. Still have problems.
What can I do?
Thanks.
Sorry about my english. I'm from Argentina.

If you've already wiped and re-flashed OOS, then it's likely a hardware issue.
I would contact OnePlus's warranty service prior to opening up the phone and trying to fix it yourself.

Anova's Origin said:
If you've already wiped and re-flashed OOS, then it's likely a hardware issue.
I would contact OnePlus's warranty service prior to opening up the phone and trying to fix it yourself.
Click to expand...
Click to collapse
That's something that I don't want to read.
God... What a luck.
Thanks mate =/

I've got the same problem. I wiped not the sdcard data on the phone (storage/emulated/0) but everything else I wiped with TWRP as I updated to the latest OOS 5.0.3: Problem still exists, nothing solved. The phone is running fine, but the camera doesn't autofocus, every picture is blurry.
Has someone information for me, on what to expect, when I contact the OnePlus support with this problem? Or has anyone tried to repair it by himself/herself?

I had same issue around 6 months back. Its a hardware issue so don't waste your time flashing different roms like i did. Then i went to OnePlus Exclusive Store and they checked my phone and they told me that, they will fix it for FREE (even if your phone is out of warrenty) its a well known issue for 3 & 3T which OnePlus noticed a year back, as many users started facing this. If you are facing same issue then just go to the service center and get it fixed (it wont take more than an hour)
Tip: There is a third party company called Regenersis, which is authorised service center for OnePlus and many other brands, you can get it fixed here as well.
Cheers!

Same problem for me, sent to repair under warranty.
If you shake the phone the focus point will change? this is what happens to me, for a couple of months I was shaking the phone every time that I was taking a picture, sometimes focus was in the right place and I could take the picture

nardustyle said:
If you shake the phone the focus point will change?
Click to expand...
Click to collapse
Yes, slight tapping of the phone in the palm of my hand sometimes made the phone focus for one time...
Thank you guys for your helpful answers! So I will try to contact the support. I'm in Germany and do hope to get the same good service as you did.

MartinMo said:
Yes, slight tapping of the phone in the palm of my hand sometimes made the phone focus for one time...
Thank you guys for your helpful answers! So I will try to contact the support. I'm in Germany and do hope to get the same good service as you did.
Click to expand...
Click to collapse
I live in Greece, is there any authorized OnePlus service center in my country?
---------- Post added at 12:13 PM ---------- Previous post was at 12:11 PM ----------
MartinMo said:
Yes, slight tapping of the phone in the palm of my hand sometimes made the phone focus for one time...
Thank you guys for your helpful answers! So I will try to contact the support. I'm in Germany and do hope to get the same good service as you did.
Click to expand...
Click to collapse
I live in Greece, is there any authorized OnerPlus service center in my country?

Hi folks, I asked OnePlus for a repair and they handled this quite well: My phone was back after eight days, now my camera is focusing again.
But now I'm questioning myself (and you, too )...:
A) What was the reason for this defect in the first place... Is there anything I can do to avoid it happening again?
B) I used different versions of the modded Google camera app in the past, but now I'm hesitating to install it again: could anything of this app might have damaged the focus of the camera module? Maybe the app tried to focus the camera out of its working range...?

MartinMo said:
A) What was the reason for this defect in the first place... Is there anything I can do to avoid it happening again?
B) I used different versions of the modded Google camera app in the past, but now I'm hesitating to install it again: could anything of this app might have damaged the focus of the camera module? Maybe the app tried to focus the camera out of its working range...?
Click to expand...
Click to collapse
A) Probably just a random hardware failure. It happens. Not much you can do about it. It's a mechanical component (the few left on phones these days) and can fail on day one, or not fail for years. Don't drop the phone too much, is probably the best you can do! lol
B) I doubt it was the fault of the Google camera app. I've been using the Google camera mod for a long time, with no issues.

redpoint73 said:
I've been using the Google camera mod for a long time, with no issues.
Click to expand...
Click to collapse
Thank you, good to know.
Have you used different ones, or only one specific? Which are u using now?

MartinMo said:
Have you used different ones, or only one specific? Which are u using now?
Click to expand...
Click to collapse
I used a couple different builds, but haven't messed with it for a very long time. I put 5.1.018Arnova8G2-V1.3 on there a long time ago (over a year) and haven't updated it since.
EDIT: I have no better explanation for my lack of updating the Google Cam mod, other than I just fell out of the loop. Your question made me realize how far that mod has come during that time! I just installed the recent version 6.1.021 by Arnova8G2 and giving it a try.

Note 9 Camera lag/freezing

I have been having issues with the camera freezing/lagging on my note 9. It happens often, for example I open to take a photo and on the screen it freezes and I have to wait sometimes force close to get it to work, it happens while recording video too. I haven't seen anything online about this yet so maybe just my device.
Anyone, have this issue?

Others found by going to another launcher such as Nova their frame drops and freezing stopped.
Sent from my [device_name] using XDA-Developers Legacy app

trebills said:
I have been having issues with the camera freezing/lagging on my note 9. It happens often, for example I open to take a photo and on the screen it freezes and I have to wait sometimes force close to get it to work, it happens while recording video too. I haven't seen anything online about this yet so maybe just my device.
Anyone, have this issue?
Click to expand...
Click to collapse
My husband has been having the same issue. We tried clearing the camera cache and rebooting and it stopped for a while, but resurfaced. 512gb us T-Mobile blue. No sd card installed.

Are you saying using Nova launcher helps? Or it's causing issues? I'm not sure why that would cause the issue. I got a replacement from Verizon and it was doing it on the new one before I even downloaded any apps. Seems to be a issue that no one else has noticed or maybe I got the only 2 phones with the issue.

On a side note, where did all the other camera modes disappear to? Gif mode, etc... On note 8 you could swipe left for many more modes.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
On a side note, where did all the other camera modes disappear to? Gif mode, etc... On note 8 you could swipe left for many more modes.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
The modes on mine are all across the top. Panorama, Pro, Live Focus, Auto, Super Slow Mo, AR-Emoji, Hyperlapse etc.

Semantics said:
The modes on mine are all across the top. Panorama, Pro, Live Focus, Auto, Super Slow Mo, AR-Emoji, Hyperlapse etc.
Click to expand...
Click to collapse
I miss that gif maker mode.
Sent from my SM-N960U1 using Tapatalk

trebills said:
Are you saying using Nova launcher helps? Or it's causing issues? I'm not sure why that would cause the issue. I got a replacement from Verizon and it was doing it on the new one before I even downloaded any apps. Seems to be a issue that no one else has noticed or maybe I got the only 2 phones with the issue.
Click to expand...
Click to collapse
They said using another launcher such as Nova stopped their frame drops, hang ups. They were thinking it had something to do with Samsung's skin. To them once they used another launcher all their issues with it were gone. May not help your issue but worth the try..
Sent from my [device_name] using XDA-Developers Legacy app

trebills said:
I have been having issues with the camera freezing/lagging on my note 9. It happens often, for example I open to take a photo and on the screen it freezes and I have to wait sometimes force close to get it to work, it happens while recording video too. I haven't seen anything online about this yet so maybe just my device.
Anyone, have this issue?
Click to expand...
Click to collapse
Are your pic and video saving to the SD card? If so, it might be your SD card. Try internal memory to see if it makes a difference.
Sent from my SM-N960U using Tapatalk

I use Nova and I had the camera temporarily freeze a couple of times today. The issue is with the camera software most likely. No SD card

I can confirm no sd card in ours either and also on Nova.
---------- Post added at 02:04 PM ---------- Previous post was at 01:38 PM ----------
We just encountered a "Warning: Camera failed" also.... Just cleared the camera app data/cache and cleared the system cache. We'll see if it happens again.

Limeybastard said:
I miss that gif maker mode.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Its there. You need to go into settings and scroll down to Hold Camera Button to and click it. Has options to Take picture, Take burst shot or create GIF

laureanop said:
I use Nova and I had the camera temporarily freeze a couple of times today. The issue is with the camera software most likely. No SD card
Click to expand...
Click to collapse
Sorry to hear this. That's not good. Hopefully if this is widespread Samsung can do a software update that will fix it.
Sent from my [device_name] using XDA-Developers Legacy app

Is there a way to bubble this up more?

YogiTye said:
My husband has been having the same issue. We tried clearing the camera cache and rebooting and it stopped for a while, but resurfaced. 512gb us T-Mobile blue. No sd card installed.
Click to expand...
Click to collapse
aznmode said:
Are your pic and video saving to the SD card? If so, it might be your SD card. Try internal memory to see if it makes a difference.
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
Thanks for the suggestion, I am running an SD card though I have already tried it without. I have also got a replacement phone and it does it on that too. Sometimes it just freezes without taking a photo just on the screen as the viewfinder. Also, the camera freezes within apps most notably for me in WhatsApp and the front flash goes off but the picture is still dark. So far this phone is definitely sub par out the gate.

Same experience here. One working with no issues, the other without an sd card with freezing/camera failures.

I have the same issue with Camera lag or freezing. It doesn't always happen, but it happens enough to be annoying. I am on Verizon with 128gb. So not sure what's the problem here.. Is this a Camera issue? Since not a lot of people are reporting the issue it seems..

I was taking pictures earlier and noticed this too.
It lagged that the flash and shutter was out of sync. Got a nice white out picture.
Verizon, 512gb. Save to internal memory.

torogi said:
I was taking pictures earlier and noticed this too.
It lagged that the flash and shutter was out of sync. Got a nice white out picture.
Verizon, 512gb. Save to internal memory.
Click to expand...
Click to collapse
Same thing was happening to me. I just replaced it with a 128gb one from verizon today. SO far it seems a lot better and smoother. Not sure if it is the 512gb ones that are the issue or just a random thing with some

Mine freezes up before even recording/taking photos. I'm on smart launcher.

issues with Camera at Zoom

I have included a photo to show what I mean. But blocked out the personal parts. I was at a wedding yesterday and when using zoom the camera was buzzing/humming on the back of the phone. And was getting a wavey effect on the pictures and wavey effect moving around while trying to take the pictures. I also had weird colour mismatches which I'm not sure was because of the lighting from fireworks but never had this issue before when I have taken photos of fireworks before. It happened over alot of the photos but have only included these.

Also this has happened before when taken photos on holiday aswell but don't take a lot of photos so only noticed it a few times not just yesterday. Thanks

Note 9 has that issue.. [emoji22]
Sent from my SM-N960F using Tapatalk

nathlynn22 said:
Also this has happened before when taken photos on holiday aswell but don't take a lot of photos so only noticed it a few times not just yesterday. Thanks
Click to expand...
Click to collapse
I've had this problem for a while and finally got around to doing something about it. I sure didn't have to look far to find a thread describing the problem. I'm hoping to get a warranty replacement before the next Note comes out, if there is no fix.

Please provide more info... Custom ROM? or Stock? Are you rooted? or not?... If you are on stock... Did you try to clear data of your Camera App through settings? and as a last resort.... Did you try to factory reset your device? ... just saying.. I might help and Others will help if those information are available in the main post