Hi there, my camera is having a real trouble right now.
I take my phone from the box and get the update from 4.0.2 to 4.0.3.
I did it.
Then I used like my daily phone but... the camera didn't Focus, manual or auto focus, just can't focus.
I did a wipe... Still the same problem.
I did a re-install of the 4.0.3 ROM. Still have problems.
What can I do?
Thanks.
Sorry about my english. I'm from Argentina.
If you've already wiped and re-flashed OOS, then it's likely a hardware issue.
I would contact OnePlus's warranty service prior to opening up the phone and trying to fix it yourself.
Anova's Origin said:
If you've already wiped and re-flashed OOS, then it's likely a hardware issue.
I would contact OnePlus's warranty service prior to opening up the phone and trying to fix it yourself.
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Click to collapse
That's something that I don't want to read.
God... What a luck.
Thanks mate =/
I've got the same problem. I wiped not the sdcard data on the phone (storage/emulated/0) but everything else I wiped with TWRP as I updated to the latest OOS 5.0.3: Problem still exists, nothing solved. The phone is running fine, but the camera doesn't autofocus, every picture is blurry.
Has someone information for me, on what to expect, when I contact the OnePlus support with this problem? Or has anyone tried to repair it by himself/herself?
I had same issue around 6 months back. Its a hardware issue so don't waste your time flashing different roms like i did. Then i went to OnePlus Exclusive Store and they checked my phone and they told me that, they will fix it for FREE (even if your phone is out of warrenty) its a well known issue for 3 & 3T which OnePlus noticed a year back, as many users started facing this. If you are facing same issue then just go to the service center and get it fixed (it wont take more than an hour)
Tip: There is a third party company called Regenersis, which is authorised service center for OnePlus and many other brands, you can get it fixed here as well.
Cheers!
Same problem for me, sent to repair under warranty.
If you shake the phone the focus point will change? this is what happens to me, for a couple of months I was shaking the phone every time that I was taking a picture, sometimes focus was in the right place and I could take the picture
nardustyle said:
If you shake the phone the focus point will change?
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Yes, slight tapping of the phone in the palm of my hand sometimes made the phone focus for one time...
Thank you guys for your helpful answers! So I will try to contact the support. I'm in Germany and do hope to get the same good service as you did.
MartinMo said:
Yes, slight tapping of the phone in the palm of my hand sometimes made the phone focus for one time...
Thank you guys for your helpful answers! So I will try to contact the support. I'm in Germany and do hope to get the same good service as you did.
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I live in Greece, is there any authorized OnePlus service center in my country?
---------- Post added at 12:13 PM ---------- Previous post was at 12:11 PM ----------
MartinMo said:
Yes, slight tapping of the phone in the palm of my hand sometimes made the phone focus for one time...
Thank you guys for your helpful answers! So I will try to contact the support. I'm in Germany and do hope to get the same good service as you did.
Click to expand...
Click to collapse
I live in Greece, is there any authorized OnerPlus service center in my country?
Hi folks, I asked OnePlus for a repair and they handled this quite well: My phone was back after eight days, now my camera is focusing again.
But now I'm questioning myself (and you, too )...:
A) What was the reason for this defect in the first place... Is there anything I can do to avoid it happening again?
B) I used different versions of the modded Google camera app in the past, but now I'm hesitating to install it again: could anything of this app might have damaged the focus of the camera module? Maybe the app tried to focus the camera out of its working range...?
MartinMo said:
A) What was the reason for this defect in the first place... Is there anything I can do to avoid it happening again?
B) I used different versions of the modded Google camera app in the past, but now I'm hesitating to install it again: could anything of this app might have damaged the focus of the camera module? Maybe the app tried to focus the camera out of its working range...?
Click to expand...
Click to collapse
A) Probably just a random hardware failure. It happens. Not much you can do about it. It's a mechanical component (the few left on phones these days) and can fail on day one, or not fail for years. Don't drop the phone too much, is probably the best you can do! lol
B) I doubt it was the fault of the Google camera app. I've been using the Google camera mod for a long time, with no issues.
redpoint73 said:
I've been using the Google camera mod for a long time, with no issues.
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Thank you, good to know.
Have you used different ones, or only one specific? Which are u using now?
MartinMo said:
Have you used different ones, or only one specific? Which are u using now?
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Click to collapse
I used a couple different builds, but haven't messed with it for a very long time. I put 5.1.018Arnova8G2-V1.3 on there a long time ago (over a year) and haven't updated it since.
EDIT: I have no better explanation for my lack of updating the Google Cam mod, other than I just fell out of the loop. Your question made me realize how far that mod has come during that time! I just installed the recent version 6.1.021 by Arnova8G2 and giving it a try.
Related
I got my SGS a couple of weeks ago. Haven't used it much yet. Anyways, I left if off the last three days and turned it on today and i notice that there is a continuous vertical line of faulty pixels! It is quite centrally located. I have just flashed it with the new fw last week, other than that I haven't done any modifications.
Is that an hardware or software error? How could that have happened? Any suggestions what I could do?
Regards
edit: can't post a pic since the only digicam I got atm is the one on the Galaxy...
edit2: sorry, this slipped into the wrong section, wanted to post it to General.
iv4nhoe said:
I got my SGS a couple of weeks ago. Haven't used it much yet. Anyways, I left if off the last three days and turned it on today and i notice that there is a continuous vertical line of faulty pixels! It is quite centrally located. I have just flashed it with the new fw last week, other than that I haven't done any modifications.
Is that an hardware or software error? How could that have happened? Any suggestions what I could do?
Regards
edit: can't post a pic since the only digicam I got atm is the one on the Galaxy...
edit2: sorry, this slipped into the wrong section, wanted to post it to General.
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it sounds like a hardware problem, what you could do is factory reset the device and see what happens, then you can be quite certain its not a software problem.
For me it doesn't sound like a ROM issue, but others can answer that better than me.
FrezoreR said:
(...)For me it doesn't sound like a ROM issue, but others can answer that better than me.
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But it could be... I'd try to restore it to stock as much as possible, to see if the problem persists, and obviously also to be able to return it in conditions that won't void the warranty.
Rizlo said:
But it could be... I'd try to restore it to stock as much as possible, to see if the problem persists, and obviously also to be able to return it in conditions that won't void the warranty.
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Click to collapse
That's the thing... the phone was branded. Tried a factory reset but it didn't help. I haven't found the providers fw online, as expected. If I will return it I will go there with my phone turned on and hope they won't notice. I got ahold of the original fw-info, I guess if I would be able to re-flash it it won't help me though... damn it
Hello again friends,
So,after a while of asking and comparing devices,I finally got My Z1 yesterday,but guess what?I found out that it has the touchscreen problem!I realized it after doing the test..now I dont know if it can be fixed by some software or something or if I must return it to the store and wait a loooong time till they bring me another one which will probably have the same problem |-(
What can I do?any thoughts?
Please man, use the search button, we have A LOT of posts about this problem, we have a possible solution for it, just serach on the forum and you will find.....
ghostman2 said:
Please man, use the search button, we have A LOT of posts about this problem, we have a possible solution for it, just serach on the forum and you will find.....
Click to expand...
Click to collapse
I've seen a few threads about it and in all of them everybody were asking,didnt quite see a solution..I would appreciate it if you can give me a hand,if not,then Thank you anyway
Ok, some questions, On the box of your phone is write "Made in Brazil"? If you put your phone on a flat surface, wait 30 sec and try to scroll a page it will fail? When you are playing a game and the phone is hot your touch fails? If yes you have a hardware problem, ask for a replacement, i had to change my phone 3 times until find a working one, my other 2 Z1 was made in Brazil, now the working one is made in China, some people with the China one have this problem too, but is rare. The Brazilian version is having an assembly problem, causing bad contact, if this is your case change the phone.
ghostman2 said:
Ok, some questions, On the box of your phone is write "Made in Brazil"? If you put your phone on a flat surface, wait 30 sec and try to scroll a page it will fail? When you are playing a game and the phone is hot your touch fails? If yes you have a hardware problem, ask for a replacement, i had to change my phone 3 times until find a working one, my other 2 Z1 was made in Brazil, now the working one is made in China, some people with the China one have this problem too, but is rare. The Brazilian version is having an assembly problem, causing bad contact, if this is your case change the phone.
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Click to collapse
made in china also have this problem. :crying:
ghostman2 said:
Ok, some questions, On the box of your phone is write "Made in Brazil"? If you put your phone on a flat surface, wait 30 sec and try to scroll a page it will fail? When you are playing a game and the phone is hot your touch fails? If yes you have a hardware problem, ask for a replacement, i had to change my phone 3 times until find a working one, my other 2 Z1 was made in Brazil, now the working one is made in China, some people with the China one have this problem too, but is rare. The Brazilian version is having an assembly problem, causing bad contact, if this is your case change the phone.
Click to expand...
Click to collapse
Thanks man for the follow up
To answer your Q,my phone is made in china,tried putting it on a flat surface waited 3os and i was able to scroll down without a problem,as for gaming,I still didnt do that i only got the phone yesterday
MakaMika said:
Thanks man for the follow up
To answer your Q,my phone is made in china,tried putting it on a flat surface waited 3os and i was able to scroll down without a problem,as for gaming,I still didnt do that i only got the phone yesterday
Click to expand...
Click to collapse
Ok, make a try with games and see if the problem will appears, i recommend you to do the following, pick a camera and record the problem when it appears, then take to store and change the phone, BUT before you go out test if the problem will come on the new phone, that was what i did, i stayed 3 hour inside the store testing
@MakaMika Sorry to say but you can join us here http://forum.xda-developers.com/showthread.php?t=2540950
Anyway, still some chance to fix this touch screen problems with a software, a good new FW which we wait for it but I will not wait until that and I will send the phone back to the store when you bought it a tell them to fix it or replace with a new device, like I did. The phone still under warranty and should be issues free and it's not so you have the rights to send it back. Sony Service will decide if repair or replace.
3 hours???LOOL I guess i ll try the gaming test,what game do you recomand to heat up the phone quickly?
MakaMika said:
3 hours???LOOL I guess i ll try the gaming test,what game do you recomand to heat up the phone quickly?
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Click to collapse
Dead Trigger 2, 10 minutes of gaming, or 2 missions the problem appeared for me
eclyptos said:
@MakaMika Sorry to say but you can join us here http://forum.xda-developers.com/showthread.php?t=2540950
Anyway, still some chance to fix this touch screen problems with a software, a good new FW which we wait for it but I will not wait until that and I will send the phone back to the store when you bought it a tell them to fix it or replace with a new device, like I did. The phone still under warranty and should be issues free and it's not so you have the rights to send it back. Sony Service will decide if repair or replace.
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Click to collapse
Yo eclyptos, have you checked the sony forums? one of the mods replied that a software fix that will cure our ****ty problem will be released in the next update. Cross fingers for that.
My problem occurs even when browsing pictures, swiping in the pattern lock and gaming especially Shooting games like CK2
brapicoco said:
Yo eclyptos, have you checked the sony forums? one of the mods replied that a software fix that will cure our ****ty problem will be released in the next update. Cross fingers for that.
My problem occurs even when browsing pictures, swiping in the pattern lock and gaming especially Shooting games like CK2
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Is that for sure dude?but what if it is a hardware issue?
MakaMika said:
Is that for sure dude?but what if it is a hardware issue?
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Click to collapse
This hardware issues can be managed via software that is why we wait for that FW. BTW we are not sure when and how and if it's hardware or software related but new FW should definitely help. They are aware about this issues and they point the FW in that way to fix it.
eclyptos said:
This hardware issues can be managed via software that is why we wait for that FW. BTW we are not sure when and how and if it's hardware or software related but new FW should definitely help. They are aware about this issues and they point the FW in that way to fix it.
Click to expand...
Click to collapse
Hmmm,I see.You know im really confused now
MakaMika said:
Hmmm,I see.You know im really confused now
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Click to collapse
Me too. I try to clarified, Sony never confirmed it's a hardware problem of they touch screen. People has different Touch Screen issues, someone when touch the aluminium frame the Touch Screen start working well again, someone else don't have that but have problem scrolling pages or opening the phone with pattern even if they touch the aluminium frame or not. So here is the confusion, who have to touch the aluminium frame to let working the Touch Screen saying it's a hardware related (kind of wrong phone sealing) and others who have the problem even when touching the aluminium frame or not saying it's a software related. Many said also after the update to 4.3 the touch screen get worse, like mine. Now do you understand the confusion? Many send the phones back via warranty, many waiting for a FW pointed to fix this issues. Developers are aware about this Touch Screen problem so they try to fix it, even if seems hardware related, with the release of the new updated FW .114, .124 or 136, who know?
Yes,I get you.mine works well when touching the aluminum frame.I guess after all i should return it,didnt even enjoy the few days of having it
Are you sure that a hardware problem can be solved with software update? I mean, i know that software can turn around some issues, but this is not certain
ffp. said:
Are you sure that a hardware problem can be solved with software update? I mean, i know that software can turn around some issues, but this is not certain
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Click to collapse
Exactly, we don't know this yet. We have to wait for a new FW pointed to fix this problem. If they do it's a software issue.
---------- Post added at 04:59 PM ---------- Previous post was at 04:09 PM ----------
MakaMika said:
Yes,I get you.mine works well when touching the aluminum frame.I guess after all i should return it,didnt even enjoy the few days of having it
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Click to collapse
You definitely should send it back. The FW I think it's the last chance.
It seems it will not focus properly. sometimes it does and i can take a really good picture. but most of the time all it takes is blurry pics. has anyone else had this issue and no of anything to fix it ?
Did you take the protective film off the lens?
Sent from my SM-N910T using XDA Free mobile app
mine does the same thing, and i don't know what to do.. i hope it's a software issue and samsung can fix it.
Go to settings and check what type of metering you have it set to? Is it centered Matrix?
I've always just kept it on matrix as I found it to work the best for general shooting...
Less than 10 of us have reported this issue in the tmo forum. I was hoping it was a software issue too but we're all running the same software. Exchange it.
Had this exact problem and exchanged mine. New one is perfect.
Do you guys use video stabilization on the camera settings?
Glad I'm not alone with focusing problems...
Here is my topic : Note 4 camera won't lock focus + blurry edges on pictures with far focus
Best regards,
Chris.
particle1 said:
It seems it will not focus properly. sometimes it does and i can take a really good picture. but most of the time all it takes is blurry pics. has anyone else had this issue and no of anything to fix it ?
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Is your camera MODE on Selective Focus?
Did anyone find a fix for this? My wife's 2 week old note 4 has started doing this. It doesn't do it all the time and it happens with the Samsung camera and the Google camera. Yesterday I got it to fix itself by zooming but today that didn't help.
mntgoat said:
Did anyone find a fix for this? My wife's 2 week old note 4 has started doing this. It doesn't do it all the time and it happens with the Samsung camera and the Google camera. Yesterday I got it to fix itself by zooming but today that didn't help.
Click to expand...
Click to collapse
Phone is defective.
BAD ASS NOTE 4
Haven't had problem with camera. Read this thread. Fires up camera. Now I experiencing slow mo focusing.
---------- Post added at 12:01 PM ---------- Previous post was at 11:54 AM ----------
Soft reboot solves it.
A soft reboot definitely solves this, had this experience with the previous Note series as well. Either the phone is overheating or the camera app is running in the background and the user forgot to force close the app especially if the camera was overextensively recently used; remember this is a phone camera, not professional grade SLR.
@rbiter said:
Haven't had problem with camera. Read this thread. Fires up camera. Now I experiencing slow mo focusing.
---------- Post added at 12:01 PM ---------- Previous post was at 11:54 AM ----------
Soft reboot solves it.
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Click to collapse
winlinmac001 said:
A soft reboot definitely solves this, had this experience with the previous Note series as well. Either the phone is overheating or the camera app is running in the background and the user forgot to force close the app especially if the camera was overextensively recently used; remember this is a phone camera, not professional grade SLR.
Click to expand...
Click to collapse
Nope. My phone has come nowhere near overheating. Fired up the camera on the whim of this thread. Closing camera from and force stopping in application manager did not do anything to resolve the issue. Tried some a couple other things. No dice. Soft reboot. Fixed. It's a bad random bug. Thanks touchwiz.
Overheating is one of many causes; others can also be the camera app running the background, especially for too long. A soft reboot is the only solution, but this occurred to me on other Note models as well; hey, its another samsung thing, argh.
@rbiter said:
Nope. My phone has come nowhere near overheating. Fired up the camera on the whim of this thread. Closing camera from and force stopping in application manager did not do anything to resolve the issue. Tried some a couple other things. No dice. Soft reboot. Fixed. It's a bad random bug. Thanks touchwiz.
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My phone is less then 2 weeks old and this is happening. I went to the tmobile shop I bought It from and they reset it and told me if it happened again to call tmobile for a replacement. They weren't trying to replace it. Tmobile is sending me a replacement exchange. Hopefully this one works better cause my wife's is fine. Tired of coming upon issues like this when purchasing phones that cost this much. Worst part is I argued over the phone with tmobile to send me a new phone, they wanted to send me a refurbished phone. They said it will be a new phone, hopefully it is otherwise I'm returning all of them.
Sent from my SM-T800 using XDA Premium HD app
Hi all, my rear camera went blurry all on a sudden. I couldn't able to understand the cause. Currently phone is rooted running on stock oos 4.5 and using magisk module
Any help is appreciated
gopinath_shiva said:
Hi all, my rear camera went blurry all on a sudden. I couldn't able to understand the cause. Currently phone is rooted running on stock oos 4.5 and using magisk module
Any help is appreciated
Click to expand...
Click to collapse
This might sound stupid but have you tried cleaning the glass on the camera? And make sure that it is not scratched/cracked.
Yes. I tried cleaning camera lens several times yet still no positive ?
gopinath_shiva said:
Yes. I tried cleaning camera lens several times yet still no positive
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Click to collapse
post some photos of the blurry image here. Post a landscape and portrait photo of a close subject. my friend also had same problem, he changed the camera module himself and all is good now. luckily the module is cheap if u bought directly from china. not degrading in picture quality overall.
I've seen a similar issue on other users phones in OnePlus forums and elsewhere. Everyone seems to be having this issue on the 4.5.XX update. Do a clean flash back to 4.1.x and see if it's fixed. If not, your focus sensor is dead.
As thes3usa mentioned, Seems like many users are facing issue after OOS 4.5.x update. But still its not confirmed whether the issue is related to hardware or software.
Its also reported in the OnePlus community that flashing old version of OOS doesn't help either
Can anyone tell me whether can i claim warranty for this camera issue ?
Any update to the issue friends?
gopinath_shiva said:
As thes3usa mentioned, Seems like many users are facing issue after OOS 4.5.x update. But still its not confirmed whether the issue is related to hardware or software.
Its also reported in the OnePlus community that flashing old version of OOS doesn't help either
Can anyone tell me whether can i claim warranty for this camera issue ?
Click to expand...
Click to collapse
Hey,
Where did you buy your device from? OP Store? or a reseller in your country? Whichever it is, unless you've given the device a hard drop or something like that, I think you should be able to claim warranty on camera failure, since it's an internal error, and not done by your own hands.
P.S.: Next time, use the reply function when you're replying or quoting another post.
Cheers!
My 108mp camera is not focusing on things that are far away.If I give the phone a heavy shake ,its back to normal till the phone is stationary for a longer time.Seems there are many with the same issue. Am going take it to samsung today.
Had the same issue, it had to visit the repair centre. Took roughly a week
arknailed7754 said:
Had the same issue, it had to visit the repair centre. Took roughly a week
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What did they do? Replace the sensor?
They replaced the unit yeah. It's fine now, it's definitely not software much as I hoped it was lol
arknailed7754 said:
They replaced the unit yeah. It's fine now, it's definitely not software much as I hoped it was lol
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I too thought it was just the software!
Yeah I hoped it was then had an update, nothing changed
They replaced all the camera sensors on mine!!
They've done it already?
Yup. I had to make them understand that the device was actually Australian, not Indonesian coz I had flashed Indonesian firmware on it. Other than that things went fast.
[email protected] said:
Yup. I had to make them understand that the device was actually Australian, not Indonesian coz I had flashed Indonesian firmware on it. Other than that things went fast.
Click to expand...
Click to collapse
As an owner in Aus this gives me hope
[email protected] said:
My 108mp camera is not focusing on things that are far away.If I give the phone a heavy shake ,its back to normal till the phone is stationary for a longer time.Seems there are many with the same issue. Am going take it to samsung today.
Click to expand...
Click to collapse
Same here after october update... Samsung remote support tested My phone remotely anda Say me its a software issue and have to wait next security update... But it's to much people with same problem ir You search in Google...