Database Develop

[Q] Is this considered physical damage/abuse?

Hey guys,
My warranty for my captivate ends 08/23 and my phone has stopped charging.
I checked if it would charge with different USB cables and chargers but it still won't charge. So I guess it's a hardware problem.
The phone was dropped once probably from 5 ft. to rough concrete(Im 6'1 btw).
I had a skinomi screen protector since I had this phone so the screen is fine.
It has some minor scratches around the phone but you can hardly see them.
The scratches in the pictures below is what's making ask this question.
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I would like to know if AT&T would consider this physical damage? Don't want to send the phone and be charged because of this.
Also I have a Device support center in my area.
Should I replace it by phone or should I visit the support center?

Well, that one is pretty iffy. My experiences with AT&T is that if you take it to a support center, it really depends who happens to be working the desk. They could look at it and replace it, or tell you that it is too damaged and "abused" and you are basically out of luck. Over the phone may work a little better, because you could mitigate (or bend the truth, whichever phrasing you prefer) the amount of damage, and the call warranty centers *seem* to replace just about anything. So it's really up to you.
Also, did it stop charging before or after you dropped it? That one could matter. You could also lie ahem bend the truth.
I replaced my hard bricked Cappy yesterday at a customer support center, they looked at it for 2 minutes and then decided it was "dead". So if that's anything for you, take it or leave it.

I dropped it months before this problem started. Ill probably go tomorrow to the service center. If they can't replace it ill just hard brick it and replace it over the phone.
Thanks
Sent from my SAMSUNG-SGH-I897 using XDA App

I had the same issue with a return then got a case (body glove) dropped it several times aand no visible damage. At any rate I ended up having to do the return over the phone.
Edit: also, with the case on my phone has been thrown atleast 20ft down an asphalt road with no visible damage still. I didn't throw the phone by the way. Long story lol.
Sent from my i897 running MIUI 1.8.12 with TalonMTD kernel.

agv03 said:
If they can't replace it ill just hard brick it and replace it over the phone.
Click to expand...
Click to collapse
No argument there lol

No need to hard brick lol just flash stock!
Sent from my i897 running MIUI 1.8.12 with TalonMTD kernel.

xijar said:
No need to hard brick lol just flash stock!
Sent from my i897 running MIUI 1.8.12 with TalonMTD kernel.
Click to expand...
Click to collapse
Ive been running stock for two weeks already. My power button was stuck and I couldnt get into download mode. Then one day it got unstuck and I didn't want to take any chances so I flashed stock. Stock is killing me lol
Thanks for your responses
Sent from my SAMSUNG-SGH-I897 using XDA App

Yeah, if you really want it replaced, I would go ahead and hard brick it. Just flash a bad bootloader and you're good xD. Isn't it scary that we know how to break these things better then we know how to fix them?

I couldnt replace it cause the usb cover is broken they said it voids the warranty.
Luckily I got the mobile insurance but now I have to pay $125 to replace it.
I'll make sure to take care of the replacement

Yea that's what I said. Accidents happen though and I use my phone way too much for these things not to happen. Get a case! Bodyglove ftw!
Sent from my i897 running MIUI 1.8.12 with TalonMTD kernel.

agv03 said:
Hey guys,
My warranty for my captivate ends 08/23 and my phone has stopped charging.
I checked if it would charge with different USB cables and chargers but it still won't charge. So I guess it's a hardware problem.
The phone was dropped once probably from 5 ft. to rough concrete(Im 6'1 btw).
I had a skinomi screen protector since I had this phone so the screen is fine.
It has some minor scratches around the phone but you can hardly see them.
The scratches in the pictures below is what's making ask this question.
I would like to know if AT&T would consider this physical damage? Don't want to send the phone and be charged because of this.
Also I have a Device support center in my area.
Should I replace it by phone or should I visit the support center?
Click to expand...
Click to collapse
Christ. I'd hope the gorilla glass does its job and buy a protector for the rest of the phone going forward.

Bigest phone fail you ever had.

I have never seen any thing like this fail I had with my 1st Droid Razr 4G LTE/CDMA.
Video: http://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel
The new one I got does not do this and has a better screen. LOL
So post your bigest/oddest phone fail on this thread.
Now post

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Adw decided to freak out one day
Sent from my ADR6300 using Tapatalk

1) yup thats some phone fail right there
2) My old razr did some thing like this, but I did not video it and well I could not do any thing with the phone so I had to leave it off and some how it just worked again. (I still have no idea what happened or WHY the bleep it messed up so badly for.)
3) How did you fix it or did it just do it?

When my nexus decided it didn't need buttons
Sorry for crappy screenshot the XDA app didn't want to upload the higher resolution one...
Sent from my Galaxy Nexus using XDA

Were you able to still use the phone?

Yea, Sucks.
Holy Cow Dude that looks terrible. I've not had an epic fail yet but I've overdone it recently. my Rooted HTC HD2 seems to have a habit of failing, freezing or rebooting right when I need it. I'm on my way home, i need to make multiple calls back to back and what happens friggin android phone freezes. I kill all tasks try to bring it back up, crashes again then instantly into a reboot.

LG Envy Touch.
Biggest piece of crap I have ever owned.
Complained so much to Verizon that two months after getting my upgrade, they let me get another two year upgrade price on a droid x and keep the envy. Lol. Sold it on Ebay for over $200.

Yea it sucked big time.
I had to deal with 3-4 phone reps and 4-5 store guy's before I got a new phone.
I will tell what they said:
1 phone rep said I needed to leave the phone off over night. ( Say what)
1 phone rep said I needed to clear all in all internet apps. ( So did not fix it)
2 store reps said I was being "slowed down for lot's of data use".
3 reps said it needed a fac reset. ( Did not fix it for long, came home and bam 600kbs)
Any way the new one is all good, but it was a pain becuase "it's the best phone they have". ( I am like I just want the thing to work right, telling me this crap does not make me feal better.)

4ktvs said:
Were you able to still use the phone?
Click to expand...
Click to collapse
Yeah it just requires a reboot but it happens every now and then not as often as the random reboots though

I think this phone or verizon is crap.
Well I should have not said all good with the new one, but a lot better so far. It has droped Data 2 times and fell back to 3G one time in the 2 days I have had it.
I don't know at this point if verizon is crap or the razrs are unstable. I know motorola is better than this so I think it's just the 4G LTE gsm and CDMA trying to work at the same time fail.
Edit: It's now doing it to. This is my 2nd phone and less than 3 days it start's pulling this crap.

Bigest phone fail us the Samsung intercept. It's the definition of crashes, freezes, slowness, freak outs, and miss sends and barely any apps work with it

Biggest fail for me was the Nokia N90.
Nice phone with nice camera features, but every now and then it drove me crazy with random resets or, sometimes, with unnoticed shut downs. It just resetted or shutted down in my pocket.

4ktvs said:
I have never seen any thing like this fail I had with my 1st Droid Razr 4G LTE/CDMA.
Video: http://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel
The new one I got does not do this and has a better screen. LOL
So post your bigest/oddest phone fail on this thread.
Now post
Click to expand...
Click to collapse
Hey! What launcher were u using on ur Droid Razr 4G LTE/CDMA in that video. I like the transititons...

jj_95nano said:
Hey! What launcher were u using on ur Droid Razr 4G LTE/CDMA in that video. I like the transititons...
Click to expand...
Click to collapse
It was the stock launcher. I liked it too, so I used it.

My phone runs out of memory with 12 apps
OC'ed to 710MHz from 524, no GPU, can't upgrade

[Q] Am i missing anything?

Hi all i got this sensation xl cheap it had a crashed screen so i bought a replacement its shipping but as I looked around the phone i found this hole and am curious how it looks on somebody else's phone . i would appreciate if somebody took a picture and post it . thanks
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Mine does not have hole in there
Sent from my GT-N7105 using xda premium

deth667 said:
Hi all i got this sensation xl cheap it had a crashed screen so i bought a replacement its shipping but as I looked around the phone i found this hole and am curious how it looks on somebody else's phone . i would appreciate if somebody took a picture and post it . thanks
Click to expand...
Click to collapse
Normally in that hole there is a little socket, I'm pretty sure it is for testing purpose and it is not used normally. So nothing to worries about
Sent from my Sensation XL using XDA Premium HD app

deth667 said:
Hi all i got this sensation xl cheap it had a crashed screen so i bought a replacement its shipping but as I looked around the phone i found this hole and am curious how it looks on somebody else's phone . i would appreciate if somebody took a picture and post it . thanks
Click to expand...
Click to collapse
as you requested

so i am missing something ...is it crucial if its gone? can the phone still work. i ask because i flashed the phone and all seemed nice cmw working android started.. i powered it down and took a look around i saw this hole and it was looking like somebody removed something, after i picked at it with ear bud to clean it phone would not start..so is it bricked or did i messed something up with cleaning? man i feel stupid now -.-

deth667 said:
so i am missing something ...is it crucial if its gone? can the phone still work. i ask because i flashed the phone and all seemed nice cmw working android started.. i powered it down and took a look around i saw this hole and it was looking like somebody removed something, after i picked at it with ear bud to clean it phone would not start..so is it bricked or did i messed something up with cleaning? man i feel stupid now -.-
Click to expand...
Click to collapse
It does nothing. I don't think it is bricked. Try reflash rom
Sent from my Sensation XL using XDA Premium HD app

i cant get to cwm or anything its black on black no response..maybe the battery is empty but when i connect it to power source nothing happens like a brick phone ..so... i think its bricked

deth667 said:
i cant get to cwm or anything its black on black no response..maybe the battery is empty but when i connect it to power source nothing happens like a brick phone ..so... i think its bricked
Click to expand...
Click to collapse
take it apart again , and check that all connection is connected correct, and also check that nothing in that hole is making a short

took it apart cleaned with caned air looked for shorts .. and nop again.. connecting the phone to power source does nothing no charge ..to pc same ..its bricked..must be .. dono what else.. how to be sure its bricked?

deth667 said:
took it apart cleaned with caned air looked for shorts .. and nop again.. connecting the phone to power source does nothing no charge ..to pc same ..its bricked..must be .. dono what else.. how to be sure its bricked?
Click to expand...
Click to collapse
look in controlpanel -> find device manager and see what it calls the phone when it is connected.
is screen always totally black after you have cleaned it and it was not black before you cleaned it ? if you took phone apart, something is not sitting correctly for sure. that should not be able to brick phone that way

well i tried dismembering it again an reattaching everything again to no avail. BLACK SCREEN.. i took a photo of the phone before doing any soft updates to it and i noticed now it said it was s-on, now i am a hd2 user and at that moment didn't realize.. so is it possible that it is bricked because it got flashed with a rom on a s-on mode? cause any other thing is that testing point that i am missing that was strangely connected with a small wire in the middle but it worked with that so... any repairman around or something like that ...help..please

[Q] Screen Died!!! Half screen turned Black by itself! anyone had same problem!?

yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
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?????

It's an hardware problem, not software...
So, no, i never see this prob.

That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD

altimax98 said:
That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
what do you mean. why would you take hd photos of it before handling over to the repair dpt?

rikki_sun said:
yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
Click to expand...
Click to collapse
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.

stevedebi said:
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.
Click to expand...
Click to collapse
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.

rikki_sun said:
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.
Click to expand...
Click to collapse
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.

stevedebi said:
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.
Click to expand...
Click to collapse
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:

rikki_sun said:
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:
Click to expand...
Click to collapse
Oh, sorry. I thought a reset fixed it! I hope it works out.

HTC ONE M7 gets turned off when the battery reaches 25%

HTC ONE M7(rooted, running cm 12.1) gets turned off when the battery reaches around 25% below without any warning. Might be some issues with the battery indication. Can anyone suggest me any solutions. Moreover the standby time is terrible. I Lose about 10%-15% battery over night WIFI turned on.

You should try calibrating the battery. Also what rom do you use? Maybe another rom with other kernel ?

D_Angelos said:
You should try calibrating the battery. Also what rom do you use? Maybe another rom with other kernel ?
Click to expand...
Click to collapse
I'm currently using cm12.1, but I had the same issue before rooting.
How to do calibration.
Sent from my One using XDA Free mobile app

Your wear level is ~25%.
Send it to HTC in case you still got warranty on it. They will replace the battery for free within the 2 years as you can't replace it yourself.

I have the same issue as the OP. On mine when it gets close to 10% then it rapidly drains and in less than a minute the phone is "dead".
What I find worrying is that today I was watching some Youtube videos, and the battery was at 30%. Then, without warning, the phone turned off and when I plugged in the charger it said I had 7% left???
Is a battery calibration the solution for my case?
I am out of warranty

bliblablub said:
Your wear level is ~25%.
Send it to HTC in case you still got warranty on it. They will replace the battery for free within the 2 years as you can't replace it yourself.
Click to expand...
Click to collapse
It is out of Warranty. Can anyone explain me how to do battery calibration
Sent from my One using XDA Free mobile app

My stand-by time & screen-on time is poor too
Sent from my One using XDA Free mobile app

I had similar issues with mine.
Phone dying without any warning whether it had 15% or 50% battery left.
Took me three (3) warranty repair trips to get it solved. And since I live in Finland that means a Poland trip for the phone, HTC's service center.
Between the second and third trip I had collected well over 60'000 lines of battery statistics (60s interval) on my phone using BMWP after the store clerk said that it would be "wise to test the phone before sending it in for repair again". Well, let's just say my testing period strained a tad longer than I intended, LOL.
Sent the phone to the third warranty trip with all that data and so on, which clearly showed the issues I had.
The phone came with with OS reinstalled and claimed to have been tested and working OK.
At this point I could have dismantled the trade. I was pissed at HTC and was going to
Here in Finland the law says that if the problem isn't fixed after three warranty repairs I am entitled to dismantle the trade and get most of my money back.
I ended up testing the phone one last time, for one day. It still had the issues, gee really, software doesn't fix hardware issues. This was on thursday.
The next day before I went back to the store to dismantle the trade, I thought about talking to HTC Finland's tech support.
After explaining stuff and telling my story, the tech rep said he could contact the service center if I were willing to give it one last go.
Well, I got nothing to lose. I love everything else about the phone besides the camera and battery and all I want is to get the phone fixed under warranty.
Took it back to the store on Friday, sent it in for repair.
Yesterday evening I got an email from HTC telling me that my "consumer complaint/reclamation had been processed and after thorough review we'll be exchanging your phone".
Well, that came from "behind the bush" as we tend to say here in Finland. Apparently the message/information the tech rep guy said to send to the service center somehow got escalated to a reclamation along the way. Might have something to do with this being the fourth repair.
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I'll have to see what I get back. Asked the tech support today, same model or different model depending on what they have available.
Factory refurbished. Depending on which One Mx I receive, might be a M8. I'd imagine they're running low on M7's considering it's been over 2½ years since it's announcement/release date.
What it might be, I may put it up for sale immediately.. Easier to sell/more value on the phone right now as it will have the warranty of the original phone which is until february 2016.
Honestly, my finger is itching to press the buy button on a green Xperia Z5..
And the reason I'm thinking about switching brands is because my faith in HTC is at an all time low. This repair crap I've gone through, no more HTC Sense TV, no more excellent "do not disturb" mode which was replaced with priorities (WHY?!) and so on. That do not disturb mode was one of the features I loved the most. And they replaced it with priorities. I just..

The same thing happens to my M7. I'm trying this link to solve the issue, but because I haven't done it just yet, I can't tell you whether or not I've had luck with it. Good luck!