My wife and I both purchased the LG Thrill with promises from ATT store clerks of the android updates, in September. Now I don't know about you others, but we are pretty pissed off with ATT & LG. In most states, the law says that even a verbal contract IS a binding contract! I believe then, that those two companies are in breach of contract then. Besides, we all know the store clerks fib to make a sale/commission. That's ATT's problem. Their employees represent the company and speak for the company and clearly they've lied to hundreds of us.
We propose we start a nationwide class action lawsuit against both or one or the other, LG and ATT.
Think about it, hundreds of lied to customers.... it's an easy win for us in any court. Refunded contracts? And monthly payments?
Let me know what you think, please. We are serious about doing this. We need just basics to get it rolling. Name, contact info, purchase details, and the lies you were told. Message me for more details! Peace brothers and sisters.
Sent from my phone, duh...
Most companies DO NOT allow reps to make a promise on behalf of the company unless written documentation is provided with the promise from the company. Due to those stipulations you don't really have a case against AT&T but you do have a case against the rep who did make the claim.
Sent from my Galaxy Nexus using Tapatalk
I appreciate your comments. I think I would have to disagree though. I am a military veteran and now work in the oilfield and I can honestly say that once you put on that company uniform and your clock starts ticking, you are the company.
That's why some people in the spotlight resign once a bad image begins developing on them, to save face with whom they work for and represent.
Sent from my phone, duh...
I am a going by what is law. Think about it for a minute. Someone could infiltrate a workplace make promises and then quit. Now the company should be held liable for all those promises? A company can seriously get screwed by that scenario. This is why you hear that line "Get it in writing".
Sent from my Galaxy Nexus using Tapatalk
Tidbits said:
I am a going by what is law. Think about it for a minute. Someone could infiltrate a workplace make promises and then quit. Now the company should be held liable for all those promises? A company can seriously get screwed by that scenario. This is why you hear that line "Get it in writing".
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Didn't Google get it in writing? Plus, I was also told gb was coming in a couple weeks when I purchased my phone back in September.
Sent from my almost cm7 p925
lastdeadmouse said:
Didn't Google get it in writing? Plus, I was also told gb was coming in a couple weeks when I purchased my phone back in September.
Sent from my almost cm7 p925
Click to expand...
Click to collapse
Nope Google didn't get it in writing, and neither did you. If you listened to the CES. There was no start date stated, and they just "founded" a team to set guidelines.
I say go ahead and sue it doesn't matter to me much, but you CAN'T base your lawsuit based on what a rep said especially when they are NOT authorized to make a promise for the company without having it in writing from the company.
http://www.youtube.com/watch?v=8qlyG7cc8bA
there's the link. Honestly everyone expects since the release of this information that it would happen with the start of ICS devices. Current devices probably would get GB or ICS and that's it. Google does say devices from this point forward will receive updates in a "timely" way... Though they haven't even set those guidelines yet... Then it will be a question of what is timely? Kind of like that word "Soon" it could mean now til the end of the world if you know what I mean.
Am I the point of just waiting for an announcement for Nexus to hit at&t. Although I love the phone for its build and specs the updates on any android device (besides Nexus) is a big letdown and Google isn't doing anything about it. It should not take no more then 2 months to release an update for any phone if a team is dedicated to build it.
why not?
i think a lawsuit would be good even if we wouldnt win. i will give my information up ic you were serious, pm me when you are ready. either way i dont see how this could hurt anything, this phone really sucks with froyo and i feel like i wasted my upgrade, yeah ive been pissed for a while
AT&T contracts do not allow class action lawsuit. But it does say on lg site for the thrill that is is upgradable to gingerbread.
If that is true, we as consumers can still sue, independently if so. However, since the lawsuit would be on the basis of "breaching contract", then any clause they have prohibiting class action would be null and void, so to speak. I have studied contract law some years back and know a little about this. Did a corporate executive ever personally sign your contract? No. That's one key element in contract; a meeting of the minds. A computer cannot represent a person like this in contract. There are four simple basics in contract. ATT has violated their end of it, whether by neglect or false advertising or false promises. A rep of ATT is the face of the company. So what if they get fired for lieing to the customer and it causes a major lawsuit, their bad, their bad for lying to get a deal made.
I guess LG and AT&T failed to give us GB...
Sent from my SAMSUNG-SGH-I727 using XDA App
mystagog_inc said:
If that is true, we as consumers can still sue, independently if so. However, since the lawsuit would be on the basis of "breaching contract", then any clause they have prohibiting class action would be null and void, so to speak. I have studied contract law some years back and know a little about this. Did a corporate executive ever personally sign your contract? No. That's one key element in contract; a meeting of the minds. A computer cannot represent a person like this in contract. There are four simple basics in contract. ATT has violated their end of it, whether by neglect or false advertising or false promises. A rep of ATT is the face of the company. So what if they get fired for lieing to the customer and it causes a major lawsuit, their bad, their bad for lying to get a deal made.
Click to expand...
Click to collapse
Say I worked for you and you gave me no authorization to make any form of promise. I promised on your companies behalf that the first 100 people to private message me would get a $1,000,000. Would you honor it? Easy answer would be no you would not. It's the same thing when I was recruited into the USN. I didn't get any written documentation that I would be stationed here in the pacific at Pearl Harbor. The Navy recruiter is no longer a recruiter and in the Navy because he made a whole bunch of promises that he was not authorized to make for people that he wasn't authorized to make.
I have been down this road before and I am telling you now there is no "breach" of contract if a rep was not authorized.
As for the "meeting of minds" part of the contract. You don't have to be face to face for that to be honored.
Sent from my Galaxy Nexus using Tapatalk
We need to do something to get this update on track. At least a solid date!!!
I will join to make a point to at&t.
Sent from my LG-P925 using XDA App
I m piss off with att and lg too. I was wondering is there anything we can do to make lg release the source code for xda community? Since, the phone use b/c it used lunix code. I think it would be faster than sue freaking att.
Sent from my LG-P920 using XDA Premium App
count me in
Sent from my LG-P925 using xda premium
count me in as well. this is my first android phone and honestly when i went to buy it, i didnt know anything about any froyo or ics or gb. i just bought it. they didnt tell me anything, but after getting it, i read in a huge number of places how the gb was supposed to b released shortly after release date. count me in anyway....just for that +1
Class action lawsuits benefit one person. The lawyers. By all means put strain on a company to get some assholes paid to represent you. I'll continue to wait (not so) patiently or move on to another phone.
And the other thing is the vast majority of Thrill or really any phone owners don't really care that much about updates as long as their phone is working okay.
@donavo same here my first Android phone and I regret it only because its filled with
bugs and crashes because of froyo and at&t had said it would be updated within the month so I didn't return it for the galaxy s2 what a mistake that was..
Sent from my LG-P925 using XDA App
Related
What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?
I would demand my money back.
It's near useless for me as it is now.
Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
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Click to collapse
Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au
Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon
yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services
eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
Click to expand...
Click to collapse
IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.
Amazing. So far, 1/3 of people are happy to accept faulty goods.
http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
Yeah that's just the Samsung reps voting.
eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
Click to expand...
Click to collapse
Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.
There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.
I have been in contact with several friends of mine in the legal field who have direct friends in the class action field. They will be able to draft a complaint for us against HTC for their deceptive business practices. What we need is a list of those of us who have so far paid the actual 35 dollar restocking fee to AT&T because of this bootloader issue. I.e., we paid for the phone with the understanding that the bootloader would be unlocked per the statements of HTC's CEO. We purchased a phone with expectation of certain abilities and we are actively denied them. We are thus forced to return our phones and are charged a fee from AT&T/HTC.
I am assured that we will be able to mount a good attack on them because of these lies. Anyone willing to put their name down as representatives of the class? Im returning mine tomorrow and will be the first to sign my name on the dotted line with the receipt to prove that their deceptive business practices/outright lies by the CEO of the company have cost me 35 dollars.
Edit : And more.....
Andrew Ogden Feel free to message me if you would like to be included (I have received 33 messages in the last 13 minutes since this post). We are also drafting an FTC complaint against HTC. 1 hour ago · Like
HTC Hi Andrew - We're working on this, but unfortunately I don't have anything yet. Check out this thread for more: https://www.facebook.com/HTC/posts/10150571266758084 16 minutes ago · Like
Andrew Ogden Oh I am aware of that conversation. So are the 86 people so far who have messaged me on Facebook about their returns of the vivid already. I have 11 images of receipts showing the restocking fees that this debacle has been costing us. Once we hit 50 then complaint will be filed. Since it took 1 hour to get 11 confirmed customers damaged by the lies of HTC, I imagine well file by close of business tomorrow.
How about those of us who are unable to return the device? I hate to say it, but I'm looking on CL for Skyrocket trades.
rquinn19 said:
How about those of us who are unable to return the device? I hate to say it, but I'm looking on CL for Skyrocket trades.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1370333
rquinn19 said:
How about those of us who are unable to return the device? I hate to say it, but I'm looking on CL for Skyrocket trades.
Click to expand...
Click to collapse
We are still working on a way to include that in the statement. If you incur any costs going to another phone, as in paying EVEN more to get rid of your less than advertised phone, then we might be able to get it in.
First post updated. 11 confirmed receipts of those paying restocking fees over this issue so far. Once I get 50 the filing will go out. Keep the receipts coming.
36 receipts so far
Sent from my vivid which is going back to AT&T because of HTC's Lies about the bootloader
I'm returning my phone either today or tomorrow. Ill go back to my iphone till this is sorted.
Sent from my HTC PH39100 using XDA App
I won't return mine since I have 3 weeks left. If the phone is not s-off in 2 weeks, you'll have another receipt.
Sent from HTC Vivid!
Longcat14 said:
I won't return mine since I have 3 weeks left. If the phone is not s-off in 2 weeks, you'll have another receipt.
Sent from HTC Vivid!
Click to expand...
Click to collapse
+1 even tho i would like to say SUE THEM BASTARDS lol
Yea I already past my 30 Return with Best Buy so I am kinda SOL.
malickie said:
Yea I already past my 30 Return with Best Buy so I am kinda SOL.
Click to expand...
Click to collapse
the phone didnt come out until the 6th....its not the 6th of December yet
Yeah, let's line the pockets of lawyers with more $$$. Poor, broke lawyers. No wonder the rest of the world does not take us seriously.
AnyMal said:
Yeah, let's line the pockets of lawyers with more $$$. Poor, broke lawyers. No wonder the rest of the world does not take us seriously.
Click to expand...
Click to collapse
This is clearly a case where legal action is warranted. To do it well you need a lawyer, I dont see an issue there. Lawyers provide a needed service.
I'm returning mine on Sunday and will be more than happy to provide a copy of my receipt for you. That is if att allows me to return it. When I bought it they said I had returned too many phones this year. It's not my fault they sell crap
Sent from my HTC Ruby using xda premium
I'll be returning this phone and buying hence a more expensive model due to HTC lack of promise. I'll show you copy of my receipt when I return it and gladly sign on dotted line.
Sent from my HTC PH39100 using xda premium
I have heard a couple of mixed things about this...so maybe someone can clarify for me...
Is it they Are not going to and Refuse to unlock the bootloader
OR
Are they saying it just isn't available now at this moment and will get around to it?
...Cause I have heard both....but don't really understand enough to know what the truth or what is actually happening...
Thanks
StrangeShadow said:
I have heard a couple of mixed things about this...so maybe someone can clarify for me...
Is it they Are not going to and Refuse to unlock the bootloader
OR
Are they saying it just isn't available now at this moment and will get around to it?
...Cause I have heard both....but don't really understand enough to know what the truth or what is actually happening...
Thanks
Click to expand...
Click to collapse
a bit of both.
1. The CEO Stated on May 26th that HTC would "no longer be locking the bootloaders on our devices"
LIE Unlike Samsung, HTC Bootloaders are locked by default and users must jump through hoops, including signing away their right to warranty to unlock them... when an unlock is even available for their device
2. Many Devices, the HTC Vivid amongst them, have no unlock available
3. HTC's closest statement to an actual statement on the issue, is that they have no unlock available. They "continue to work with carriers to unlock devices"
4. AT&T sells Samsung phones unlocked by default, meaning this is not a carrier issue.
ClippinWings said:
a bit of both.
1. The CEO Stated on May 26th that HTC would "no longer be locking the bootloaders on our devices"
LIE Unlike Samsung, HTC Bootloaders are locked by default and users must jump through hoops, including signing away their right to warranty to unlock them... when an unlock is even available for their device
2. Many Devices, the HTC Vivid amongst them, have no unlock available
3. HTC's closest statement to an actual statement on the issue, is that they have no unlock available. They "continue to work with carriers to unlock devices"
4. AT&T sells Samsung phones unlocked by default, meaning this is not a carrier issue.
Click to expand...
Click to collapse
Thanks for the reply, yeah that would have been my next question, cause I know with some other carriers like sprint, It's the carriers decision.
I wonder...
im keeping my receipt for my restocking fee cause of this
randrewm97 said:
im keeping my receipt for my restocking fee cause of this
Click to expand...
Click to collapse
Same here
Sent from my LG-P930 using xda premium
what a bunch of losers!
i lost hundreds of $$$ at casinos, should i sue them for not helping me get back my money? hahahaha
http://www.forbes.com/sites/kashmir...betting-smartphone-thieves/?partner=yahoofeed
This is pretty sad lol.
Sent from my HTC Desire CDMA using XDA
Well since att obviously blacklist a phone and just refuse to do it, millions of $600-$900 PHONES have been stolen, ugh yeah, they shud do something about it
Sent from my ADR6425LVW using XDA
ksizzle9 said:
Well since att obviously blacklist a phone and just refuse to do it, millions of $600-$900 PHONES have been stolen, ugh yeah, they shud do something about it
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
and casinos putting all those atm machines in there just encouraging me to lose more money!
maybe i should sue the casinos. haha
Haha... Good enough. I remember a long time ago someone stole my blackberry and t mobile said they couldn't do nothing, but if I stole something myself and the police called t mobile, they would track down my location and find me that day
Sent from my MikG'd Boost Mobile HTC EVO 4G using XDA
netnerd said:
and casinos putting all those atm machines in there just encouraging me to lose more money!
maybe i should sue the casinos. haha
Click to expand...
Click to collapse
Nobody is stealing ur money, u are giving it away....It's not the same thing....but if someone stole ur phone, wouldn't it comfort u to know that the phone will be useless to anyone else
Sent from my MikG'd Boost Mobile HTC EVO 4G using XDA
Isn't this similar to the ESN policy that has been in place on CDMA carriers for years. Except you can get around a bad ESN by using it on another carrier. I don't see the issue its similar to the VIN system cars use.
Mr.Derp said:
This is pretty sad lol.
Sent from my HTC Desire CDMA using XDA
Click to expand...
Click to collapse
BS! More power to them. AT&T has an inherent duty to not activate the phone if they know it is stolen. Furthermore they have a duty to call the police when they run across one. Then let the police handle the matter from there.
Pawn shops are not allowed to buy merchandise they know is stolen. Why should AT&T be allowed to profit off of phones they know are stolen? And they profit twice. From the stolen cell subscription AND the sale of a replacement phone.
And the analogy from another post about atm's is bs also.
85gallon said:
BS! More power to them. AT&T has an inherent duty to not activate the phone if they know it is stolen. Furthermore they have a duty to call the police when they run across one. Then let the police handle the matter from there.
Pawn shops are not allowed to buy merchandise they know is stolen. Why should AT&T be allowed to profit off of phones they know are stolen? And they profit twice. From the stolen cell subscription AND the sale of a replacement phone.
And the analogy from another post about atm's is bs also.
Click to expand...
Click to collapse
Right on
Sent from my MikG'd Boost Mobile HTC EVO 4G using XDA
Yeah exactly. That casino comparison is pretty wrong. A real comparison is:
I went to the Casino, got mugged and robbed right in front of the casino's security camera's. They have video evidence of the guy that mugged me, yet they are sitting on their hands saying "sorry not our problem. but we'll ban that guy from coming back to our casino's, if that makes you feel better."
Now THAT's a true comparison to what AT&T would be doing in this situation. And yes, it's bull****.
Eh, re-read the article. I guess my comparison isn't that great either. It's just a bad situation either way.
DaRkL3AD3R said:
Yeah exactly. That casino comparison is pretty wrong. A real comparison is:
I went to the Casino, got mugged and robbed right in front of the casino's security camera's. They have video evidence of the guy that mugged me, yet they are sitting on their hands saying "sorry not our problem. but we'll make sure he doesn't make too much when he comes back in and plays with the cash he just stole from you. Would you like to buy some more chips to play with in our casino?."
Now THAT's a true comparison to what AT&T would be doing in this situation. And yes, it's bull****.
Click to expand...
Click to collapse
Fixed that for you.
Yah that's better....
Sent from my MikG'd Boost Mobile HTC EVO 4G using XDA
"A class action lawsuit filed in California on Tuesday, though, alleges that AT&T is liable for not doing this within its own network earlier. Hilary White, Jeff Pello and Natalie Warren have all had their iPhones stolen, and they think AT&T didn’t do enough to get them back"
that' what "phone insurance" are for, stupid!
"AT&T has “[made] millions of dollars in improper profits, by forcing legitimate customers, such as these Plaintiffs, to buy new cell phones, and buy new cell phone plans, while the criminals who stole the phone are able to simply walk into AT&T stories and ‘re-activate’ the devices, using different, cheap, readily-available ‘SIM’ cards,”
it doesnt matter what att do or didnt do.
you going to get a new cellphone anyway if your phone is stolen!
netnerd said:
"A class action lawsuit filed in California on Tuesday, though, alleges that AT&T is liable for not doing this within its own network earlier. Hilary White, Jeff Pello and Natalie Warren have all had their iPhones stolen, and they think AT&T didn’t do enough to get them back"
that' what "phone insurance" are for, stupid!
"AT&T has “[made] millions of dollars in improper profits, by forcing legitimate customers, such as these Plaintiffs, to buy new cell phones, and buy new cell phone plans, while the criminals who stole the phone are able to simply walk into AT&T stories and ‘re-activate’ the devices, using different, cheap, readily-available ‘SIM’ cards,”
it doesnt matter what att do or didnt do.
you going to get a new cellphone anyway if your phone is stolen!
Click to expand...
Click to collapse
WOW!!! The force are(sic) strong with this one!
You ever think that if people would not be able to use stolen phones they would become worthless and assholes would quit stealing them? But I guess that is are what phone insurance is are for!!!! Stupid!
85gallon said:
WOW!!! The force are(sic) strong with this one!
You ever think that if people would not be able to use stolen phones they would become worthless and assholes would quit stealing them? But I guess that is are what phone insurance is are for!!!! Stupid!
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is there a law requiring phone carriers to block stolen phones?
maybe you should blame the phone manufacturers. on my old sony ux280p 4.5" UMPC, i can put a password to enter bios or put a password on the hard drive.
No law that I know of. Seriously, the iphone folks need to get over it. The phone was stolen, probably had NO security installed on it and no insurance. The butthurt flows too well in the iphone camp. Decent enough device, way too rabid fan base. Although the same could be said for any OS.
Sent from my LG-P999 using XDA
sleepingturtle said:
No law that I know of. Seriously, the iphone folks need to get over it. The phone was stolen, probably had NO security installed on it and no insurance. The butthurt flows too well in the iphone camp. Decent enough device, way too rabid fan base. Although the same could be said for any OS.
Sent from my LG-P999 using XDA
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[slaps forehead] What difference does it make if it was an iPhone or no insurance? This will help all phone owners, not just iPhone owners.
And I am sure there are laws against it. But they are at the state level. And AT&T can turn a blind eye by saying "we don't track stolen phones". But this will force a centralized database where they will have no excuse now.
No carrier tracks stolen phones. They may restrict a particular device from being activated, that's it. If you have a hot device like the iPhone, etc. You should put some form of security on it yourself. It really is not the providers job to watch over your physical phone. The contracts are a promise to maintain service for a set period of time. For loss/stolen insurance, which is optional.
All this applies to u.s. carriers only. The other countries may have different rules.
Source: Me, a former Verizon service tech and customer service rep.
Sent from my LG-P999 using XDA
Many years ago, over on the sensible side of the pond, as people were getting their phones stolen so much (this was before smartphones too) to be used with new sims, our government had the bright idea to force providers to block the handsets once reported stolen.
It had a significant impact on the theft of phones.
One might say such action is logical, but then, I am on this side of the pond
xaccers said:
Many years ago, over on the sensible side of the pond, as people were getting their phones stolen so much (this was before smartphones too) to be used with new sims, our government had the bright idea to force providers to block the handsets once reported stolen.
It had a significant impact on the theft of phones.
One might say such action is logical, but then, I am on this side of the pond
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Really? When people realized that stolen cell phones were worthless people quit stealing them?
***EDIT:
Turned out most of the folks who responded to this thread were trolls who didn't read the OP anyways, so I've deleted it. If you want to see the original message, it was quoted many, many times (bummer I didn't add any photos). Since my entire point was to try to calm nerves and direct anger away from XDA, I'm deleting my OP. As of now, I'm giving this thread to the trolls. Enjoy.
Ineffective
Relatively good idea but ineffective. Reason? Google don't/won't give a damn anyway. They simply don't care and buying from another store won't make the slightest bit of difference.
What will make a difference is: Noise. And lots of it.
The only thing I think will work is if everyone who is irritated by the fact that their pre-orders are going to arrive AFTER retail stores stock and sell this device starts getting VERY noisy about it on Google+, facebook, anywhere where there is a community. Google+ would be ideal - there's already noise on there about this farce.
So it is ridiculous that a company can so blatantly alienate it's pre-order (and therefore most likely loyal and fervent) customers who would most likely evangelise about Google, it's services and products. It's the very definition of dumb and the sad truth is that they genuinely don't give a damn. They don't care at all.
I'm very tempted to simply cancel my order because if they don't care enough to organise things so that pre-order customers get their orders first then thank you very much but see you later. It's not a premium tablet and yet, I very much have a case of sour grapes going on here as I'm sure others here can relate too. It doesn't bode well for the ego in me to see that some others have ordered on other websites AND had their devices DELIVERED before Google themselves can even get their ass into gear and organise delivery for their loyal pre-order customer. I have to say - pre-ordering this product at such an early stage is/was genuinely an act of faith in that lots of us who did so didn't have all that much info to go on as to whether this product was any good. It seems that Google, like virtually EVERY other company out there simply doesn't believe or operate with the belief that treating customers well is good business sense - and why should they. They get by just fine without our tablet purchases from them thank you very much. I've invested a lot of time in Google's products and services. I'm a self-confessed, labelled "geek" and believe me - this has me pissed off enough to move to other services, and as the elder-geek in my circle of friends and family, I'd take them with me slowly but surely. Sour grapes indeed.
So: A: Google simply don't care
B: Make some noise!
alsheron said:
Relatively good idea but ineffective. Reason? Google don't/won't give a damn anyway. They simply don't care and buying from another store won't make the slightest bit of difference.
What will make a difference is: Noise. And lots of it.
The only thing I think will work is if everyone who is irritated by the fact that their pre-orders are going to arrive AFTER retail stores stock and sell this device starts getting VERY noisy about it on Google+, facebook, anywhere where there is a community. Google+ would be ideal - there's already noise on there about this farce.
So it is ridiculous that a company can so blatantly alienate it's pre-order (and therefore most likely loyal and fervent) customers who would most likely evangelise about Google, it's services and products. It's the very definition of dumb and the sad truth is that they genuinely don't give a damn. They don't care at all.
I'm very tempted to simply cancel my order because if they don't care enough to organise things so that pre-order customers get their orders first then thank you very much but see you later. It's not a premium tablet and yet, I very much have a case of sour grapes going on here as I'm sure others here can relate too. It doesn't bode well for the ego in me to see that some others have ordered on other websites AND had their devices DELIVERED before Google themselves can even get their ass into gear and organise delivery for their loyal pre-order customer. I have to say - pre-ordering this product at such an early stage is/was genuinely an act of faith in that lots of us who did so didn't have all that much info to go on as to whether this product was any good. It seems that Google, like virtually EVERY other company out there simply doesn't believe or operate with the belief that treating customers well is good business sense - and why should they. They get by just fine without our tablet purchases from them thank you very much. I've invested a lot of time in Google's products and services. I'm a self-confessed, labelled "geek" and believe me - this has me pissed off enough to move to other services, and as the elder-geek in my circle of friends and family, I'd take them with me slowly but surely. Sour grapes indeed.
So: A: Google simply don't care
B: Make some noise!
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Might I suggest reading the whole message before you start typing a reply next time?
..
noble effort, but i really dont think even the slew of pissed off people on here would make a dent.
plus, those other app stores suck.
Don't get me wrong, I'm a bit pissed about the whole shipping thing... but this is the first time google had ever pissed me off and I'm a long timer user.
A few days isn't going to make that big of a difference.
Except that we do get the best warranty coverage since we bought from the Play Store. Google is going to handle our warranty stuff instead of Asus, they will ship a new one out before as soon as we say something is wrong. And pay the shipping for our broken tablet to be shipped to them.
And while this might be slightly annoying, Google is and awesome company that I use every single day.
If you want to really protest do the following:
Step 1: Switch to HotMail.
Step 2: Change your Search Engine to Bing or Yahoo.
Step 3: Sell your Android Smart Phone and Tablet to buy an iPhone, have a ton of fun loading your awesome custom Rom's onto it.
agreed, while i am mad stores have them first, let's all take a deep breathe and relax here. I got my shipping emal saturday morning so i will have my device on Tuesday, i am happy and it and looking forward to my tasty treat!
What fiasco? Google started shipping when they said they would.
Get over yourself.
http://www.youtube.com/watch?v=0b7mwTK564o&feature=player_detailpage#t=88s
I've decided to be positive and think that it's a blessing in disguise...perhaps the early adopters will sort out issues for us so that we don't have to....
My life for Aiur
The delay isn't what bothers me. What has annoyed me is their handling of cancelling the order. It hadn't even been shipped and they were refusing to give a refund or stop the shipment. Ridiculous.
slack04 said:
The most effective protests are the ones that require minimal effort. Occupy would have been effective if everyone who agreed with the ideology could afford to spend a few weeks camping in a park. The Tea Party would have been effective if everyone who agreed could afford... um... high school? You get my point.
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That Tea Party line made me completely lol! Hilarious.
slack04 said:
Might I suggest reading the whole message before you start typing a reply next time?
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Might I suggest a less condescending attitude. There is nothing in my message that indicates that I didn't read your initial post.
Morning! Still aint got ****. I preordered 7/2. Got charged on 7/13 though.
I think those "kids", yes i said it, have never dealt with a mass distribution like this on a grand scale. They're geeks, what do they really know about the production line. All it would've took for those geniuses to make a ****ing priority list and ship preorders first, then ship to retailers, instead of giving them stock and say, "hey, don't sell it yet". How hard is that?
Its simple yet so hard for one person to realize that over there? Im with the OP. Where's the loyalty???
Sent from my SGH-T959
I SO AGREE with what your saying in op post. except we here on xda is a minority compared to all the android tablet users . There are not really enough of us to make a stand with the whole no buy from market thing. Nor do i think its fair. Google is really setup to sell or distribute hardware.Asus has been a mess for the past years and getting worse. I have a asus netbook that has a issue with the camera. The repair facility is 4 miles from my house. I had to mail the thing to them using UPS. THEN WAIT for them to repair it mail it to there shipping facility in chicago. 5 hours away and then ship it to me.. TRUE STORY.
SO with that all said this is a Android tablet (Kinda a TOY) .we will all get thru this launch shipping mess .We will be happy before you know it.. Lets just hope that asus has not messed up the build quality we would expect from google.
Good luck alll
You must live on youtube... look around ...
mnotme said:
What fiasco? Google started shipping when they said they would.
Get over yourself.
... there are plenty of people who pre-ordered, and haven't heard "squat" about shipping or order completion.
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I don't think it's fair to punish a mistake, as long as they acknowledge the mistake and apologize. I don't really believe in revenge. Google has been good as a company and doesn't warrant punishment in the form of boycotting the apps from their store in my opinion. It sucks though and really Hope that they straighten this out with an apology of some sort. Regardless, i don't think I'd preorder from Google again unless i have confidence that they'll learn from this fiasco.
My life for Aiur
Refuse shipment. Buy from someone who isn't Google or wait for the next hot thing. With all the screen issues and other QA issues, it's just waiting to receive your broken tablet and mail it back to them anyway. Refuse delivery, ship it back on their dime and buy it from a store where you can check the unit before you leave. Screw Google, screw their poor customer service and screw their Play Store.
I was tempted to cancel before but if you really wanted to stop your google from processing, refusing shipment, restocking fee, you can simply freeze ur cc or req a new card and new #. Why is that so difficult? U can also tell ur cc company its fraud, and they won't allow it to go through. BofA called me and I approved the charge.
Do it! Wake up
Sent from my SGH-T959
Also to be fair, it's not entirely Google's fault. If everyone did a told, this wouldn't have happened. There are more than one factor than Google messed up. And I'm not going to say "screw Google"when they brought us Android!
My life for Aiur
Why do we have to endure weeks of waiting for the release of a new Samsung device when it has been announced? All those people at the unpacked event waving the Note 4 and Edge around on stage or within the experience stands make me jealous but also make me angry.
I never see why the phones/devices cannot be on the shelves within a week of an announcement for contract free purchases. I understand there might be negotiations with carriers but why stop those with the cash in their hands?
I also would love to know who decides on which country gets a certain device and when.
Samsung is particularly bad at this. They drag their heels with pricing, release dates and availability. Surely this can be all in place prior to their events.
It's not wrong, you're right!
Apple does very well
I know. How long does it take to mole the circuit board, etc?
Its potential for cash cow. People say Oct 5th for T-mobile. Thats 4 weeks too long.
This is one thing Apple actually does very well. Release date generally follows announcement by less than 2 weeks. Pre-orders start just a few days after the announcement.
It is very annoying. I wish they'd just wait to announce until they're closer to release. Who cares if it leaks during production? Samsung isn't as bad as LG tho, they are terrible.
This article is another reason why the wait is irritating. http://www.gsmarena.com/nvidia_files_a_patent_lawsuit_against_samsung_and_qualcomm-news-9564.php
Samsung is terrible at this. Apple has almost always released within earshot knowing the hypetrain is still there. By the time Note 4 arrives iPhone6 will be on shelves. Noone outside the geekworld is hyped about a Note 4. Even casuals know a new and bigger iPhone are coming. After the S5 dissaponting sales you'd think Samsung would pull out all stops.
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
zergslayer69 said:
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
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preorders are already open on the sprint website and have been for a couple days http://www.sprint.com/landings/samsung_note4/index.html?ECID=vanity:galaxynote4
blame the carrier if yours isn't available for preorder yet.
tft said:
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
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Well I already stated that I understood why there was a delay for carrier testing but I am talking about those who wish to buy outright. And if Apple and HTC can get their stock out shortly after announcements then why can't Samsung? Saying this is normal practice does not make it acceptable.
The devices shown at the launch were not prototypes, the production process has already begun and could have been stepped up prior to the launch.
Also, it still does not answer the question on pricing, release dates and country availability (for carrier free devices) these things need to be finalised before launch or very shortly after. In my opinion it's all just a tactic to build up some sort of hype
tft said:
blame the carrier if yours isn't available for preorder yet.
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Preorder is not the same thing. I only see registration for email alert. Same as T-mobile.
I find it strange that Cellphone carriers do not even concentrate in advertizing for the release of the Note 4.
This is why its nice not having carriers mess and install a bunch of bloat. I don't think carriers mess around with iPhones and install their software on it, so less time wasted on things you don't need or care about. Just get the product out and sell it.
Anyways, just poor planning really, a month is a long time in the tech world and consumer electronic hype wears off fairly fast when something else new and shiny comes out in between then.
apprentice said:
Saying this is normal practice does not make it acceptable.
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People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
JasonJoel said:
People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
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Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
Thats why i am getting the Iphone 6 over the Note 4, it'll be available sooner and i need a high end phone bad. Good thing is ill be able to sell the iphone 6 at a great price and pick up the note 4 when its out.
apprentice said:
Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
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There is no answer other than that is how samsung chooses to do it.
Could they hold the announcement closer to the physical release? Yes, of course they could. They just prefer to do it this way, for whatever marketing reason.
If the marketing people thought it was strategic to announce closer to physical release, they would. But clearly they don't.
If Samsung "should" copy something apple does, its their method of announcing and SHIPPING a product very quickly post launch. That is their only major issue. Why allow other OEM's to get product out the door and lose sales and yes they do lose sales and now that apple is going big and bigger on their phones next week with a launch before the Note 4 hits stores that is a big deal and some would be Note 4 buyers will get a 5.5" iphone instead, (dumb move, but it's their choice).
I fully agree with the OP and carriers are very likely the issue. Negotiations would likely have been done already, in the US anyways its likely more about last minute bloatware and who has a "bigger" tower than anything else.
I blame Verizon, for everything lol.
Apple has more control over the carriers.
Apple has more control over the carriers and the supply chain, that is why their rollouts are quicker.
iPhone 6 on the 19th
I thought this thread would be exploding with comments about how Apple can do it in less than 2 weeks.
Anything over 30 days is crazy. The battery life on my Note 2 fading away, I've been eligible for an upgrade for months.
Now that I know the specifics of the Note 4 it has given my a chance to look at other phones S5, G3, M8 or wait for Nexus X.
The longer I wait the less likely that I'll make an 'impulse buy' I'm still excited about the Note 4 but I'm weighting the cost vs features.
What's up with the pre order pages on Samsung.com and Sprint.com? Did I actually pretty order or was it just an email notification? I didn't even receive an email confirmation.