***EDIT:
Turned out most of the folks who responded to this thread were trolls who didn't read the OP anyways, so I've deleted it. If you want to see the original message, it was quoted many, many times (bummer I didn't add any photos). Since my entire point was to try to calm nerves and direct anger away from XDA, I'm deleting my OP. As of now, I'm giving this thread to the trolls. Enjoy.
Ineffective
Relatively good idea but ineffective. Reason? Google don't/won't give a damn anyway. They simply don't care and buying from another store won't make the slightest bit of difference.
What will make a difference is: Noise. And lots of it.
The only thing I think will work is if everyone who is irritated by the fact that their pre-orders are going to arrive AFTER retail stores stock and sell this device starts getting VERY noisy about it on Google+, facebook, anywhere where there is a community. Google+ would be ideal - there's already noise on there about this farce.
So it is ridiculous that a company can so blatantly alienate it's pre-order (and therefore most likely loyal and fervent) customers who would most likely evangelise about Google, it's services and products. It's the very definition of dumb and the sad truth is that they genuinely don't give a damn. They don't care at all.
I'm very tempted to simply cancel my order because if they don't care enough to organise things so that pre-order customers get their orders first then thank you very much but see you later. It's not a premium tablet and yet, I very much have a case of sour grapes going on here as I'm sure others here can relate too. It doesn't bode well for the ego in me to see that some others have ordered on other websites AND had their devices DELIVERED before Google themselves can even get their ass into gear and organise delivery for their loyal pre-order customer. I have to say - pre-ordering this product at such an early stage is/was genuinely an act of faith in that lots of us who did so didn't have all that much info to go on as to whether this product was any good. It seems that Google, like virtually EVERY other company out there simply doesn't believe or operate with the belief that treating customers well is good business sense - and why should they. They get by just fine without our tablet purchases from them thank you very much. I've invested a lot of time in Google's products and services. I'm a self-confessed, labelled "geek" and believe me - this has me pissed off enough to move to other services, and as the elder-geek in my circle of friends and family, I'd take them with me slowly but surely. Sour grapes indeed.
So: A: Google simply don't care
B: Make some noise!
alsheron said:
Relatively good idea but ineffective. Reason? Google don't/won't give a damn anyway. They simply don't care and buying from another store won't make the slightest bit of difference.
What will make a difference is: Noise. And lots of it.
The only thing I think will work is if everyone who is irritated by the fact that their pre-orders are going to arrive AFTER retail stores stock and sell this device starts getting VERY noisy about it on Google+, facebook, anywhere where there is a community. Google+ would be ideal - there's already noise on there about this farce.
So it is ridiculous that a company can so blatantly alienate it's pre-order (and therefore most likely loyal and fervent) customers who would most likely evangelise about Google, it's services and products. It's the very definition of dumb and the sad truth is that they genuinely don't give a damn. They don't care at all.
I'm very tempted to simply cancel my order because if they don't care enough to organise things so that pre-order customers get their orders first then thank you very much but see you later. It's not a premium tablet and yet, I very much have a case of sour grapes going on here as I'm sure others here can relate too. It doesn't bode well for the ego in me to see that some others have ordered on other websites AND had their devices DELIVERED before Google themselves can even get their ass into gear and organise delivery for their loyal pre-order customer. I have to say - pre-ordering this product at such an early stage is/was genuinely an act of faith in that lots of us who did so didn't have all that much info to go on as to whether this product was any good. It seems that Google, like virtually EVERY other company out there simply doesn't believe or operate with the belief that treating customers well is good business sense - and why should they. They get by just fine without our tablet purchases from them thank you very much. I've invested a lot of time in Google's products and services. I'm a self-confessed, labelled "geek" and believe me - this has me pissed off enough to move to other services, and as the elder-geek in my circle of friends and family, I'd take them with me slowly but surely. Sour grapes indeed.
So: A: Google simply don't care
B: Make some noise!
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Click to collapse
Might I suggest reading the whole message before you start typing a reply next time?
..
noble effort, but i really dont think even the slew of pissed off people on here would make a dent.
plus, those other app stores suck.
Don't get me wrong, I'm a bit pissed about the whole shipping thing... but this is the first time google had ever pissed me off and I'm a long timer user.
A few days isn't going to make that big of a difference.
Except that we do get the best warranty coverage since we bought from the Play Store. Google is going to handle our warranty stuff instead of Asus, they will ship a new one out before as soon as we say something is wrong. And pay the shipping for our broken tablet to be shipped to them.
And while this might be slightly annoying, Google is and awesome company that I use every single day.
If you want to really protest do the following:
Step 1: Switch to HotMail.
Step 2: Change your Search Engine to Bing or Yahoo.
Step 3: Sell your Android Smart Phone and Tablet to buy an iPhone, have a ton of fun loading your awesome custom Rom's onto it.
agreed, while i am mad stores have them first, let's all take a deep breathe and relax here. I got my shipping emal saturday morning so i will have my device on Tuesday, i am happy and it and looking forward to my tasty treat!
What fiasco? Google started shipping when they said they would.
Get over yourself.
http://www.youtube.com/watch?v=0b7mwTK564o&feature=player_detailpage#t=88s
I've decided to be positive and think that it's a blessing in disguise...perhaps the early adopters will sort out issues for us so that we don't have to....
My life for Aiur
The delay isn't what bothers me. What has annoyed me is their handling of cancelling the order. It hadn't even been shipped and they were refusing to give a refund or stop the shipment. Ridiculous.
slack04 said:
The most effective protests are the ones that require minimal effort. Occupy would have been effective if everyone who agreed with the ideology could afford to spend a few weeks camping in a park. The Tea Party would have been effective if everyone who agreed could afford... um... high school? You get my point.
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That Tea Party line made me completely lol! Hilarious.
slack04 said:
Might I suggest reading the whole message before you start typing a reply next time?
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Click to collapse
Might I suggest a less condescending attitude. There is nothing in my message that indicates that I didn't read your initial post.
Morning! Still aint got ****. I preordered 7/2. Got charged on 7/13 though.
I think those "kids", yes i said it, have never dealt with a mass distribution like this on a grand scale. They're geeks, what do they really know about the production line. All it would've took for those geniuses to make a ****ing priority list and ship preorders first, then ship to retailers, instead of giving them stock and say, "hey, don't sell it yet". How hard is that?
Its simple yet so hard for one person to realize that over there? Im with the OP. Where's the loyalty???
Sent from my SGH-T959
I SO AGREE with what your saying in op post. except we here on xda is a minority compared to all the android tablet users . There are not really enough of us to make a stand with the whole no buy from market thing. Nor do i think its fair. Google is really setup to sell or distribute hardware.Asus has been a mess for the past years and getting worse. I have a asus netbook that has a issue with the camera. The repair facility is 4 miles from my house. I had to mail the thing to them using UPS. THEN WAIT for them to repair it mail it to there shipping facility in chicago. 5 hours away and then ship it to me.. TRUE STORY.
SO with that all said this is a Android tablet (Kinda a TOY) .we will all get thru this launch shipping mess .We will be happy before you know it.. Lets just hope that asus has not messed up the build quality we would expect from google.
Good luck alll
You must live on youtube... look around ...
mnotme said:
What fiasco? Google started shipping when they said they would.
Get over yourself.
... there are plenty of people who pre-ordered, and haven't heard "squat" about shipping or order completion.
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I don't think it's fair to punish a mistake, as long as they acknowledge the mistake and apologize. I don't really believe in revenge. Google has been good as a company and doesn't warrant punishment in the form of boycotting the apps from their store in my opinion. It sucks though and really Hope that they straighten this out with an apology of some sort. Regardless, i don't think I'd preorder from Google again unless i have confidence that they'll learn from this fiasco.
My life for Aiur
Refuse shipment. Buy from someone who isn't Google or wait for the next hot thing. With all the screen issues and other QA issues, it's just waiting to receive your broken tablet and mail it back to them anyway. Refuse delivery, ship it back on their dime and buy it from a store where you can check the unit before you leave. Screw Google, screw their poor customer service and screw their Play Store.
I was tempted to cancel before but if you really wanted to stop your google from processing, refusing shipment, restocking fee, you can simply freeze ur cc or req a new card and new #. Why is that so difficult? U can also tell ur cc company its fraud, and they won't allow it to go through. BofA called me and I approved the charge.
Do it! Wake up
Sent from my SGH-T959
Also to be fair, it's not entirely Google's fault. If everyone did a told, this wouldn't have happened. There are more than one factor than Google messed up. And I'm not going to say "screw Google"when they brought us Android!
My life for Aiur
Related
Funny thing here when I see some phones sell for $200 and then 2 more people come and put it up for $400 or $600. What I don't get is why can't you guys follow the regular market? You won't get the best price for selling stuff here because almost everyone knows the device and how much it's worth. Ebay/Craigslist are usually the ones that sell for higher because you have a bigger audience. In a dev forum, I think that people would be looking for the best price. I bought a touch hd for $300 from the marketplace. That was a great value. Somepeople bought it for $500. I mean great, but seriously. Having things like putting up a fuze for $400 even if it's BNIB and Xperia for over $500? You may not agree and say it's my personal opinion on pricing and blah blah but I would suggest you take a look at how much devices sold for here and on eBay and then post your asking price. I saw ridiculous things such as someone asking the same amount as a brand new one from retail. It's ridiculous. I admit I'm trying to sell a device here, but not saying like $300. I am selling one with a broken screen, and all I did was look at the price for what they were regularly selling it for, find a medium, take that price, subtract money for screen. I thought that was reasonable, but I guess others don't. I don't care about getting the best sell out there. I just want to sell it to someone who knows what they're doing unlike people who buy the iPhone to show off, etc.
I agree wholeheartedly. I was actually selling a phone recently and found a buyer on Craigslist. I researched on ebay/CL first.
If never ceases to amaze me that someone thinks they can get more money for the previous gen's unlocked price than someone would pay for the current gen phone without contract. Capitalism is great and all but it's pretty easy nowadays to get right to the real market value. If you get tons of responses at one price it probably could have gone a little higher and that's how you would know.
While I can both agree and disagree, I must point out that it is at the sellers discretion what he/she may sell a device at. Likewise, it is at the buyers discretion what he/she will pay for a device. Yes, I've gotten some great deals on here. Yes, I've essentially called someone a moron here for trying to sell a device for much more than it's worth. Yes, I've been responded to on both situations. However, A devices' value will vary from one person to the next. It's all in the eyes of the techie that wants it.
With that said, I do agree that asking full retail or more for a device, regardless of its' condition, is a bit..well.. stupid. However, if someone wants the device bad enough, they'll pay the price. Case-in-point, Expansys has the Touch Pro 2 (http://www.expansys.com/d.aspx?i=179097) for 499 Sterling ($826.99 USD, for those of us who spend in USD instead of British Pounds). While I can only say "WTF ARE YOU ON", there's no doubt in my mind that Expansys is selling these devices on a regular basis. The value is all in the eyes of the buyer. Is it worth it for me to spend $830.00 on a phone? No. Is it worth it to someone else? Probably. I can't fault Expansys for trying to make some money, but I can't say that I'd be one of the suckers buying from them either.
It's all a game of perception. Regardless of market value, you'll still see some things selling for extreme prices. At the same time, you'll still see some users just about giving a device away. Final case: I got my HTC Athena (8gb MicroDrive, Window Mount, Car Charger, House Charger, Sync Cable, VGA Cable, and HTC USB Splitter (for sync + wired headset) for 200 + 15 shipping. Ebay says it sells for between 350 and 1200. The seller was interested in selling, I was interested in buying.
That's my $.02, it'll cost you $9,999.99. I take Cash, Money Order, and PayPal (verified only).
-John
Kraize said:
...
You may not agree and say it's my personal opinion on pricing and blah blah but I would suggest you take a look at how much devices sold for here and on eBay and then post your asking price.
...
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[rant]
your points of view are valid and you are allowed to have your opinions,
opening a thread to discuss it is a good way to handle it
but to regurgitate it in every post in which you disagree about the asking price is a bit rude
(if you don't agree with the price don't bid,
make a counter offer but don't laugh at or insult the sellers, which your bargaining technique seems to be)
I never sold anything online, so
I tried to sell here 1st (I'll assume others do it for the same reason)
because eBay is a hassle (and the fees)
and
it's always nice to pass it on to someone who knows how to get the most from a device
turns out eBay was less hassle then here
my conclusion is that eBay is better for newer Devices in great condition
and forums might be better for less than good condition or older devices / parts
eBay/Craigslist nets a better price because the buyer gets what they want when they want it
scouring the forum(s) for a deal takes longer and more effort
to each buyer and seller his/her own, that’s capitalism
[/rant]
It's a good idea to mention it in every post I see unfit. Just reminds them that they won't be able to sell it that high and it'll be a waste of time. I'm saving them that time
I do agree with Kraize.
It is definitely an interest from the buyer and seller. Unusual price is not really helping anyone and just waste of time. Besides seller has to keep in mind that it is a forum, not like....eBay...
Its a marketplace my friend. Who we are to determine what people should ask for their phone. Your points are valid & rather it resembles to my wishful thinking as well, but you know its about market, how can we control it when US govt itself couldn't. Let them have the best price for their device if they feel then can get one here. But yes one should not feel bad about low balls for sure.(Who-M3 must be in agreement with me in this case) LOL
Hey guys, I have an HTC Fuze. It's for sale, $699.99.
That includes shipping to anywhere in the world (that I can ship stuff to.)
It's in great shape. The battery cover is worn a bit, but hey, I'll buy you a new one and have it sent to your door. Included!
Drop me a PM if interested.
Kraize said:
It's a good idea to mention it in every post I see unfit. Just reminds them that they won't be able to sell it that high and it'll be a waste of time. I'm saving them that time
Click to expand...
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judging from your past posts and choice of phrases
seems like a pompous and abrasive attitude, you obviously enjoy it,
there is just a more civil way to voice your aversion to the price
just because we can and are "free" to do something, doesn't mean we should.
There is a perfect match always.
What I mean is that if someone decides to sell his device in $700 and someone else decide to buy it that´s ok!
Even if we know that this is not the real price.
It is different to try to scam people than the value you put your device, that is so personal.
My Univeral for me has a value of much more than it´s real price and if someone thinks like me sure if he decides to sell it will be in a superior price
There is the real value and the sentimental value...
So we just have to help to improve security for scammers, but for regular trustable members, let them sell their devices to the price they think it´s ok!
Just my opinion.
Respectfully,
Sir.B said:
judging from your past posts and choice of phrases
seems like a pompous and abrasive attitude, you obviously enjoy it,
there is just a more civil way to voice your aversion to the price
just because we can and are "free" to do something, doesn't mean we should.
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Click to collapse
I understand you wanting to make your point, and I understand Kraize wanting to make his. However, can you do me a favor when making yours, and STOP hitting the return key. Let the word-wrap do it's job. My head is hurting trying to figure out why you keep doing that. Let the software do its' job. It's wasting my bandwidth! :-(
That said, his attitude and posts may appear to be pompous and abrasive to you, but to others his posts can be interpreted as guidance. At the same time, your post above can be seen as pompous and abrasive. However, just as you've indicated towards Kraize, it may be the way you prefer to handle this situation.
Again, with everything we have said in mind, these forums are Moderated by a team of people who do their best to stay unobtrusive. They may see some of the posts above and say "You know, that's just crossing the line". Hell, I've reported posts with less attacks for that type of stuff. At the same time, they may agree with you, or with Kraize, but that doesn't mean they'll let everything stay. That's my $.02, and I want my $9,999.99 now..
-John
Sir.B said:
judging from your past posts and choice of phrases
seems like a pompous and abrasive attitude, you obviously enjoy it,
there is just a more civil way to voice your aversion to the price
just because we can and are "free" to do something, doesn't mean we should.
Click to expand...
Click to collapse
O! Hai! Guys! We have a genuine person here! He can tell what type of attitude I have just by looking at how I post! I mean there are no emotions or expressions shown through text, but this guy obviously gets it! Psh. Know what you're talking about before you say it please. Doesn't matter how I convey my opinion (as long as it's within civil limits), I can get my point across. Obviously I am a lot more immature. That comes with my age. I can't help being agressive when you people post stuff for such high prices, but it doesn't matter. It really does save people time from having to bump their thread, re-think their pricing, posting, rejecting, etc.
Market v. Extrinsic v. Intrinsic Value
If I may . . . I think you are all tugging and pulling at the distinctions between market value, extrinsic value, and intrinsic value. In reverse, intrinsic value of something is said to be the value that the thing has “in itself" and for its own sake. In a sense it has value because it "is". By this reckoning: Even the trade name "HTC" has value in that the goodwill that it generates makes people buy its products over say, a Palm product. I would argue this is precisely why some of you inherently react differently to characterizing a device as an "Athena" v. "Advantage" v. "Dopod" v. a "Thoth"; this-without regard to the sub-model designation, or the network carrier, if so assigned. Although it's insufficient to put it that extrinsic value is the opposite of intrisic value, for brevity, it'll do here. So, as one of our members so astutely put it "if X is in a world of letters out there, and among them, another letter, K is willing to buy X's item for $700, then the price for the item is $700". This is NOT the "Market Price" however. It is the price for THAT item; and it is reasonable between the parties. As to Market Price, that is what you get when you take the amalgamation of all like-kind transactions, based on arms-legnth negotiations, bargained-for-in-exchange resulting in an overall price scheme. (P.S. Mucking around with any of these does not affect the presence of fraud or the lack thereof. Nor does it relate much to the question of quality assurance. X can still swindle K; X can still sell K a brick. This above analysis remains unchanged).
I DO follow a rule of "tennor". A rule most of you are writing about without actually addressing it. That is: If you don't get along with the person, or find their posts insulting (even quietly insulting to your sensibility); if you have no meeting of the minds at the outset of an introductory email or PM or post, is it rational to expect you would have such a meeting of the minds when a transaction goes south? The only thing that surprises me about this . . . is that people keep getting surprised when such things occur.
Funny?
|Jason8| said:
Hey guys, I have an HTC Fuze. It's for sale, $699.99.
That includes shipping to anywhere in the world (that I can ship stuff to.)
It's in great shape. The battery cover is worn a bit, but hey, I'll buy you a new one and have it sent to your door. Included!
Drop me a PM if interested.
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Click to collapse
Is it me or is it pretty funny that someone tried to jack this thread to sell their Fuze for $700?
I think mods are on holiday. This thread should have not been here. It affects independent functioning of market place.
Who-m3 said:
I understand you wanting to make your point, and I understand Kraize wanting to make his. However, can you do me a favor when making yours, and STOP hitting the return key. Let the word-wrap do it's job. My head is hurting trying to figure out why you keep doing that. Let the software do its' job. It's wasting my bandwidth! :-(
…
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Sorry, I am using a small screen device, it's just easier to write that way, I'll try and curb that habit. I had no idea carriage return burns bandwidth, how so?
Kraize said:
O! Hai! Guys! We have a genuine person here! He can tell what type of attitude I have just by looking at how I post! I mean there are no emotions or expressions shown through text, but this guy obviously gets it! Psh. Know what you're talking about before you say it please. Doesn't matter how I convey my opinion (as long as it's within civil limits), I can get my point across.
...
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I never claimed to know your intentions, I simply say that your comments are harsh, you can say all the same things less derisively and more politely.
Kraize said:
...
Obviously I am a lot more immature. That comes with my age. I can't help being agressive...
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I made no assumptions about you as a person, and you yourself admit to having an aggressive approach to discourse, something I disagree as necessary. Just doesn't seem to go with "respectful" philosophy implied in forum rules.
i thought i might see a real info on pricing but here
ITS THE WWF SHOW.
what if you people had been like a buyer and a seller in a market arguing on the price of something in real life, man i am sure u people wouldve smacked eachother hard. lol
thats y i say
xda rules!
Hey!
What ever are our points of view, let´s keep this thread in peace and respect, so Mods can leave it open for continuing with this hot debate.
Just a suggestion
katzung said:
i thought i might see a real info on pricing but here
ITS THE WWF SHOW.
what if you people had been like a buyer and a seller in a market arguing on the price of something in real life, man i am sure u people wouldve smacked eachother hard. lol
thats y i say
xda rules!
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LOL. You know, if this was in real life, I'm sure that if someone told me an outrageous price, I would've smacked them, shook my head, and laughed.
Thread moved to off-topic.
The marketplace is for buying / selling / trading only.
Thanks
Dave
I think many of us (especially us Canadians who are still mostly N7-less) are pretty pissed off at how Google handled the pre-orders. I think many of you would agree that it's a reasonable expectation that pre-orders from the supplier should come before retailers are able to put theirs on the shelf. This is especially reasonable when you consider that we were charged 2-day shipping via UPS without any other alternative from Google. It has also been reported that some Canadians are getting 4-day shipping estimates even though they paid for supposed 2-day shipping.
I know that many of you will probably tell me to stop whining and just suck it up because they didn't break any promise as to the plain writing contractual agreement. But that doesn't mean that there are implicit expectations which should be met in good faith. This is especially true for a company that has a history of catering to its users and still holds the informal motto of "don't be evil".
I know that Google has always been a pretty open company and listened to feedback, and I still trust that they uphold these values. Is there anything we can do as a group of people to voice our opinions directly to them and let them know? I am sure that many of us are also developers hoping to get their first hands on the device as well. And I'm sure that Google would like to keep its developing community happy.
Addendum:
I just wanted to say why I wrote the post. This is was not meant to be a rant. If you re-read the OP, you will see that I am actually looking for a way to collectively voice to Google our discontent. That's because I believe Google to be a high-quality company that listens to its users. And I do WANT to order from Google Play again for the next device, but not before helping them improve their process by vocalizing our disappointments to them.
A rant in itself is useless, but what I am looking for is a way to let Google know where they can improve so we can enjoy a better Play store in the future.
no point of pre-ordering if we are not given any exclusivity ><
Stop whining.
Sent from my Galaxy Nexus using Tapatalk 2
Not mad at all, I am getting what I paid for.
It's funny when people say that they aren't upset that they over paid for a product that they'll get after people that didn't pre-order.
Sent from my Nexus 7
ibopm said:
I think many of us (especially us Canadians who are still mostly N7-less) are pretty pissed off at how Google handled the pre-orders. I think many of you would agree that it's a reasonable expectation that pre-orders from the supplier should come before retailers are able to put theirs on the shelf. This is especially reasonable when you consider that we were charged 2-day shipping via UPS without any other alternative from Google. It has also been reported that some Canadians are getting 4-day shipping estimates even though they paid for supposed 2-day shipping.
I know that many of you will probably tell me to stop whining and just suck it up because they didn't break any promise as to the plain writing contractual agreement. But that doesn't mean that there are implicit expectations which should be met in good faith. This is especially true for a company that has a history of catering to its users and still holds the informal motto of "don't be evil".
I know that Google has always been a pretty open company and listened to feedback, and I still trust that they uphold these values. Is there anything we can do as a group of people to voice our opinions directly to them and let them know? I am sure that many of us are also developers hoping to get their first hands on the device as well. And I'm sure that Google would like to keep its developing community happy.
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awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
Maybe you should launch Angry Birds at them?
I'm a little upset I paid for the shipping from the play store when I could have e just ordered from games top.. Not pay the shipping and get my n7 sooner. It's not that big of a deal for me but everyone will forget later today when they get their devices.
Sent from my SCH-I535 using xda app-developers app
you got/will get it a week after everyone else. how will you manage to live?
Angry is probably too strong, but i'd have hoped (as with pre-ordering anything) that you'd at least get the thing delivered on launch day. Wouldn't expect to get it early necessarily and there are clear commercial reasons why this wouldn't go down well for a product thats being sold via third parties as well as from Google directly. And if the courier is struggling to keep up then its probably Google's fault for apparently giving regional exclusivity to any single company. After all, the likes of Amazon seem to cope quite well using multiple couriers and getting large volume launches of items out on time.
And certainly the communication side of things could've been alot better done than it has been, not to mention the customer services element for those who tried unsuccessfully to can pre-orders a week or more ago.
Isn't this what that OTHER thread is for?
ikn0wagh0st said:
Stop whining.
Sent from my Galaxy Nexus using Tapatalk 2
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infamousjax said:
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
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Can't tell if trolls or just stupid.
Did either of you even read the OP? He had an extremely valid point. We paid for required two-day shipping, supposedly in an effort to receive our products on or before the day everyone else could receive theirs. Of course this was not guaranteed by Google, but the fact that it didn't happen makes it unlikely that I'll ever preorder another Google product unless they adapt the same philosophy used elsewhere, like Amazon and Apple.
I followed the rumors since the 370T, preordered within minutes of availability, paid extra for mandatory expedited shipping, and it's finally being delivered tonight. Folks simply wandered into stores last week and picked theirs up. That's not how it should work. I'm not whining - I just believe Google should handle things differently in the future.
infamousjax said:
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
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That's not my point as Jiggavolt has also explained. I would gladly have paid $5 or $10 shipping to get 3-week shipping rather than the 2-day shipping. But since we were required to purchase $20 (Canadian) 2-day shipping (which turned out to NOT be 2-DAY shipping AT ALL), I think it's fair to say that I feel a little cheated. Beyond that, there are implicit expectations that have not really been followed through or at least communicated. Even a simple apology to say that they were a bit slow would satisfy me.
_MetalHead_ said:
Isn't this what that OTHER thread is for?
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No, I'm seeking an avenue to communicate discontent with Google in a collective way.
ibopm said:
No, I'm seeking an avenue to communicate discontent with Google in a collective way.
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Ha! Since you stated that so eloquently, I just can't argue with it
Yeah, I could see being upset, actually. I ended up just calling all of the Gamestop stores within 15 miles (probably 6 of them) before I found one that had one in stock.
I would be angry too, but mainly about the 2 day shipping issue. However, I believe that UPS is at fault here if they cannot deliver within two days, not Google. I did not want to pay for shipping so I picked mine up at Staples on Sunday.
It's easy. Next time Google comes out with another device. DO NOT ORDER FROM THE PLAY STORE no matter what they say. You will get PLAYED again. They named it the PLAY store for a reason.
In my mind, Google has botched the entire process from start to finish.
1. Mystery specs - for the longest time, nobody could figure out if it had MHL or HDMI out, USB OTG, external storage, etc. Even media sites were conflicted on these features.
2. Saying that it will only be available on the Played store when it wasn't.
3. Shipping to retailers FIRST before fulfilling their own pre-orders hoping that retailers will hold them for an unspecified amount of time.
4. Shipping devices in no discernible order (FIFO, LIFO), etc.
5. Shipping 8GB orders first before 16GB, and then 16GB before those that also bundled a case with it.
6. 2 day shipping questionable... existing posted screenshots showing estimated time of delivery of 4+ days confirms this.
7. Canada gets brown back and US gets black back. WTF?
8. No able to cancel orders and no response from e-mails (at least for emails from Canada).
9. No specific launch date except mid-July. It's mid-July already, and some haven't even seen movement on their orders.
10. No explanation from Google over this fiasco.
The only redeeming feature was the price.
I don't know if this is Asus' fault or not, but Google is to blame. I think what Google should have done is hold shipping to retailers until they fulfilled their own Played store pre-orders first. None of this "everyone gets it at the same time" crap... WE OBVIOUSLY DIDN'T ORDER IT AT THE SAME TIME, so why go this route? If retailers don't have stock to sell, they can't sell it. However, if they do and it is taking up space, you can bet somebody is going to break the rule... esp. when there is no specific date to sell it.
The Played store is the premiere store for buying google branded devices. Google should make sure that when you order from there, you are at least guaranteed to get it the same time, if not earlier, than all other retailers at launch. Otherwise it is pointless to pay shipping when you could just walk to your local B&M and buy it right away for the same price - minus shipping. As it stands now, you would be a fool to order from the played store for the next device no matter how exclusive it will be.
The next time around, not ordering devices from the played store will be a good lesson for google.
If Steve Jobs were alive and this was an Apple product, he would have made it right by now. God rest his soul, he's probably laughing in his grave right now.
In the words of Justin Timberlake... Cry me a river.
I can't say I'm exactly thrilled over the situation. I found out Staples has them on the shelf right now. Meanwhile, I've received nothing from Google regarding my pre-order. No status update, no shipping notification, nothing. It stings a little bit to realize I'm paying more to get it later when you factor in the shipping cost... especially when I could have one within 5 minutes since Staples is just down the road...
I'm not exactly angry to go to war with Google over this, but this is definitely some serious food for thought for future purchases. I can't see myself possibly pre-ordering through Google again.
Anyone who pre-ordered with the expectation of receiving it before those who didn't pre-order, had the wrong expectations. I've been involved with many pre-orders and known of many many more. I've never seen one with that expectation.
However, you should expect to receive it on the generally available (GA) date. That's where this release broke down. Whether it's Google or Asus, it doesn't matter. The process failed.
However number 2. When I saw that pre-orders were paying for shipping and taxes, a flag went up for me. I decided to not pre-order as it would be cheaper for me to walk into a store and buy on the GA date. I saw little value in pre-ordering.
Am I the only one here thinking that it was part of google's plan to make it look like they sold a bunch of N4s in order to get the media's attention by bragging about how many they sold? Just Google: "nexus 4 sold out". You will find many websites reporting that nexus 4 are selling like hot cakes/or are sold out. I'm going to have to look at the next news paper, I bet we will see it in the headlines. This is wonderful news for Google. Great advertisement.
More over I would like to know what you guys think of this. Don't you think that such a rich company like Google would have for seen this?
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
Chances are they have a lot on stock but want to sell only a certain amount for the time being.
Now what would concern me is, if it actually is the truth that they ran out of supply. I mean, LG? There are few people who have faith in LG, their android update policy is enough to associate that company with incompetence.
Even with the nexus phone being an LG, they already managed to leave a bad impression in countries with no play store by announcing a price which could be nearly up to double the price of the nexus 4 in the play store.
What if LG is not able to keep up with demand? What is your say? What do you think is going on?
I visited a site that mentioned that Google has done this before, in order to see how high the demand is and to fulfill the needs a few days/weeks/month later. Was not following the galaxy nexus sale , anyone that experienced this here?
Hope this thread doesn't get closed, I could imagine some interesting discussion going on
no, just scumbags trying to make a profit by hogging all the stock
AznDud333 said:
no, just scumbags trying to make a profit by hogging all the stock
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I think it its engineered, why not Apple do it all the time
Naw, I mean, there really weren't any commercials over it or anything. Google has the money to spend on advertising for it, but they honestly didn't. I feel they just weren't too sure on when to do it themselves and that we were probably making more out of it than needed to be.
dahmmy said:
I think it its engineered, why not Apple do it all the time
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Click to collapse
google's site never lags
it lagged today.
It's a big global conspiracy to ruin your day. Mission accomplished.
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
Ravynmagi said:
It's a big global conspiracy to ruin your day. Mission accomplished.
Click to expand...
Click to collapse
The Illuminati. Yes! They are watching us!
@above: hmmm. I prefer Lg is incompetent
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
mke1973 said:
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
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.... Or maybe not. That's quite the stretch.
shadehh said:
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
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It is Google's policy not to release sales figures. So it indicates absolutely nothing. Asus released some Nexus 7 sales figures last month and apparently Google was not too happy.
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
FallN said:
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
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Click to collapse
very true... i had an N4 in my cart 8 times today (EIGHT freakin times) and each and every time i tried to proceed, i got that craptastic yellow banner telling me that something happened on the back end. their servers were absolutely hammered.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
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I'm happy with the low price and even if I have to wait a year to get a nexus 4 I'm so happy Google set new standards. I don't find the price too cheap, they could have easily added 50 bucks more for all I care. But I'm glad they set new standards for great hardware all others phone manufacturers must now adjust
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
oceansaber said:
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
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Click to collapse
man, i feel you. i sold my gnex and my backup (g2x) device in anticipation of the nexus 4. I'm old and tired. So, i'm just going to go to my tmobile store and pick up a note 2. I got one for my wife last week and she has been completely satisfied with it. I'll re-evaluate the state of android in a couple months, whereby I might sell the note 2 to finally get the nexus 4. we'll see.
If you believe that its all a conspiracy, put your aluminum foil hat back on and go sit in the corner.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
Click to expand...
Click to collapse
Finally someone who understand economics.
Put gas half price today. Guess what will happen. Even if gas stations prepared. EVERYONE will gas and you can't prepare for that. Supply is driven by how valuable it is to sell. Demand is determined by how much value you get. They released a 600$ phone at 300$. Take off your tinfoil hats and go to school.
There is no conspiracy. We are talking about about a relatively small cell phone player in LG and a device with a small profit margin. Considering that both these companies are banking on the same profit model, ie, google wants large volume sales for ads and LG wants large volume to compensate for smaller net profits per phone. With the next big phone literally always around the corner, to delay sales in any way is very bad for both companies.
shadehh said:
I don't find the price too cheap, they could have easily added 50 bucks more for all I care.
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Click to collapse
Then it is too cheap If people are willing to pay $400 or $450, and they sell it for $350, that's too cheap. That's why demand is (and should be!) so high.
I don't think they did this intentionally, they have a great device at a great price and it sold out.
Going to start by saying PLEASE DON"T TURN THIS INTO AN ATTEMPT AT A SHIPPING STATUS THREAD
OK - I've been silent enough and think now's the time when I weigh in. I'm a logistics guy that worked for a mobile device manufacturer for 14 years, and currently stuck in queue as part of the Nov 27th US sale date. I will summarize the likely scenarios for the uninitiated, and those that flat out haven't been following the saga on the previous million posts to the shipping info thread - good info there but getting buried in "mine shipped today" posts.
We have in US 4 parties in the Supply Chain: Google, LG, UPS Logistics and the angry mob of customers.
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So Google exists in the cloud - taking orders (sometimes), processing payments (haphazardly), communicating (ha!) status info to customers, creating individual shipments & associating those shipments into a consolidated manifest that they transmit to UPS, and dropping purchase orders to LG for devices. Basically looking like this:
What is unclear is:
Does Google have just one massive PO that LG is attempting to build and ship against, and thus may be the fundamental reason why we have no inclination at all about shipment dates?
If it is broken down, how closely is Google managing their PO schedule lines and why aren't they communicating information publicly?
Odds are Google owns the inventory as soon as it leaves LGs docks - knowing the way UPS logistics works, they likely have segregated inventory pools, and likely 2 separate pick/ship areas. Inventory pools are by use IE round 1 orders, round 2 orders and customer satisfaction/warranty. Pick/ship is broken into some attempt at FIFO sales order managed queue, and RMA/replacement device/pissed off customer satiating. Question here is who is controlling what shipments from LG go into what pool, Google? UPS? The guy on the forklift? Important implication for (4) below
Google is transmitting order info to UPS, tracking numbers get assigned, and whole groups of tracking numbers get assigned to a manifest to be wave picked and processed. Whether Google is doing this or UPS is doing this really just depends on how the contract was written. The speculation is coming from how manifested orders are getting assigned to those pools of inventory - is there really a pool/sale date tie, is it FIFO/LIFO in one big vat, or FIFO/LIFO by pool assignment?
IMO here's how things should be working - meaning Google should be directing how inventory gets into which bucket for processing and also what that processing order is:
And so here begins my open letter to Google:
Your purchasing department/buyers better be riding LG like a horse, managing those schedule lines. Not doing so is the quickest way to guarantee continued loss of customer faith in the backend. Me coming from a mobile device manufacturing arena - either you guys just totally blew the forecast, LG has totally overstated their manufacturing capacity (shame on Goog for not sending IEs in to verify it), or there is such a high manufacturing failure rate in final test.... The last one scares the hell out of me since I'm in the process of handing you $700. FIX IT. You own it.
Your group managing accessory fulfillment needs a 3 Stooges style realignment of attitude as well. You may as well just pull the bumpers off the website and say "we have no accessories at this time". We get kinda pissed when you dangle nice things in front of us and we can't have them. PS - where the hell are the orbs? YOUR MARGIN IN ACCESSORIES IS HUGE. There is no excuse - how long has the Nex4 been in your product roadmap? FIX IT. You own it.
Likewise the person that is liasing with UPS Logistics needs a stern talking to. Either there's no direction of the inbound inventory causing good inventory to go to pools out of order, bad communication of order management info to UPS, or UPS is just in the weeds doing the pick/ship. I'm inclined to believe it's the first - the implication is that if orders are transmitted to UPS in batches or manifests and assigned to a pool, they get picked shipped FIFO by pool only when inventory arrives and gets put in the rack (which seems to be what we are seeing). Somebody dumps inventory into pool 3, and December orders start shipping before November ones. FIX IT. You own it.
Oh yeah - given the price point of these items - can you please send everything signature required? I know your contract declared value per shipment is probably set at like $100, and you are playing the numbers game - what's your true device cost vs how many get lost. But it sucks for that ONE customer whose been waiting 7 weeks to get their tracking number, a delivery notification, and comes home to find an empty porch. I can't begin to describe the suckage that person feels. At most it will cost you $1 per shipment, and make us all very happy and our fault if we say "no go ahead, driver release it" and it disappears. Bad enough us UPS MyChoice people have to try and redirect shipments before the first attempt anyway...
Your project manager for this product launch and your IT service managers for both the Play store and Wallet either have their heads in the ground for what their true capacity for order management is, or you didn't give them the budget to make the systems & services robust enough to handle what happened. Twice. Not saying someone here needs to fry, but I personally tried to order first round, had devices fail getting into my cart 4 times, cart itself crashed twice, and Wallet just continually was vomiting. Second round devices went into cart smoother, but cart did crash twice. The Wallet handoff went ok this second time. However, there's an distinct lack of flexibility in being able to manage payment after order confirmation but before product shipment. Orders are taking so long that my credit card expired and I had to activate a replacement. Fine, I update payment methods, but it didn't flow through to the order. Your CSRs advice to me? Cancel your order and re-enter one. ARE YOU FRIGGIN KIDDING ME? Somebody needs to take a deeper look at the tier 1 call center scripts, and maybe take a harder look at allowing things to go to tier 2 a little more often. FIX IT. You own it.
Lastly, your relationship management with us is sucking balls at the moment. Lack of information to us allows us to fester and boil blood in environments like this - and causes people like me to come out of the woodwork. I'm not a Google hater, I think you are driving innovation further with every single product you unveil. I don't resent that you knocked my old employers private parts in the dirt - shame on them for not paying attention. I do hate that you also are falling in the trap that most in the mobile device arena do - know your end customers expectations and be there for us. We hate the carrier subsidy market as much as you do. We're willing to hand you their part of the margin so that we don't have to put up with their bloatware. We LOVE the open developer community you have built for us. We really want to show off our new phones and say eff you Apple fan boys, look what I got. We are trying to hand you our hard earned money. Please give us a Merry Christmas.
To the folks that may get a bit of a smackdown for anything I wrote above - sorry. But ya gotta scream and yell on our behalf, or we're going to scream and yell on our behalf. Keep fighting, learn from any mistakes made, and move forward - not just onward. I wish y'all continued prosperity and a Happy Holidays.
Now give me a tracking number.
I'm gonna take a wild guess and say you haven't received your Nexus yet?
---------- Post added at 11:53 AM ---------- Previous post was at 11:46 AM ----------
In all seriousness it's an enormous logistical fail of epic proportions. LG and Google are pretty big names so it begs all sorts of "how" and "why" questions that could make one go crazy...Any excuses really are almost unfathomable. There isn't one good reason that things shouldn't have been brought back on track by now. Any big launch can have problems. But typically they're remedied fast enough to be forgotten about.
RealiZms said:
I'm gonna take a wild guess and say you haven't received your Nexus yet?
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Click to collapse
:crying:
RealiZms said:
In all seriousness it's an enormous logistical fail of epic proportions. LG and Google are pretty big names so it begs all sorts of "how" and "why" questions that could make one go crazy...Any excuses really are almost unfathomable. There isn't one good reason that things shouldn't have been brought back on track by now. Any big launch can have problems. But typically they're remedied fast enough to be forgotten about.
Click to expand...
Click to collapse
Agreed - typically. I guess that's the puzzling part for me, it's seemingly just not getting better. As a barometer, the pace of posts in the shipping thread has slowed a bit for sure, but lawdy it still grows, and new horror stories still being added. And non-US folks are showing it's a systemic issue. Very sad.
Well done,OP.
Ordered my Nexus 4 on the 13th. Still waiting.
Lifo fifo avco.
Well said OP. I hope someone at Google sees that.I have my N4 but my wife wants one too. I cant deliver cause Google can't Now she wants a iphone 5
I'd just like to add that here in the UK, we're in exactly the same situation; orders shipped randomly to people that ordered a couple of hours after the sales opened, and all but a handful of those who ordered within the first hours have received nothing.
Now, Google UK delegate their distribution to a company called 'Computer 2000', with TNT handling delivery. This isn't just an issue of 'UPS forklift driver hates your guts' or pick/ship allocations falling into a black hole, it's a worldwide failure of Google's logistics setup.
I pre ordered on the 1st November with my network here in Denmark. Expected delivery date has changed weekly and today was supposed to be the launch day here and I would receive my phone on Monday. Today they tell me that it will more than likely be at the end of January, possibly later because of LG.
I've purchased a dozen different kind of screen protectors, a few Qi chargers, cases, a bumper all in excitement of getting the nexus in my hands, and it's like I was a 12 year old child today who dropped their ice cream - I was extremely frustrated and I've reached a point where I've had enough of waiting.
I'm done. I cancelled my pre-order and will be looking for something else. Well done LG
I'll be back when the Nexus is given to someone more capable of handling a little demand.
well said , not sure why someone would rate it 1 star (a Google employee I guess)..just rated it 5..brings it to a decent 3 star
munchy_cool said:
well said , not sure why someone would rate it 1 star (a Google employee I guess)..just rated it 5..brings it to a decent 3 star
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Click to collapse
I'm sure some [email protected] over at Google is getting a good laugh, while playing on his Nexus, refreshing this and the shipping thread
twistedh said:
I pre ordered on the 1st November with my network here in Denmark. Expected delivery date has changed weekly and today was supposed to be the launch day here and I would receive my phone on Monday. Today they tell me that it will more than likely be at the end of January, possibly later because of LG.
I've purchased a dozen different kind of screen protectors, a few Qi chargers, cases, a bumper all in excitement of getting the nexus in my hands, and it's like I was a 12 year old child today who dropped their ice cream - I was extremely frustrated and I've reached a point where I've had enough of waiting.
I'm done. I cancelled my pre-order and will be looking for something else. Well done LG
I'll be back when the Nexus is given to someone more capable of handling a little demand.
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Same here mate.
Sent from my HTC One X using xda app-developers app
That post was epic. To me this whole situation could of been avoided by one simple thing: Preorders! Why in gods name would they not take them? Seriously, not only do you assure everyone who wants one at launch gets one, but you get a good forcast on your demand and can properly supply enough product to meet everyone's needs.
It never made one bit of sense to me why they didn't take pre-orders. They didn't even really give anyone a clear idea when exactly the nexus 4 would be available for purchase on the 13th! As far as product launchers goes, this has to be the biggest joke in history
And yeah their silence is driving me nuts. Have a representative take 20 minutes to write a statement and send it to Engadget, Android Central, or another news site. Would it be that hard? 20 minutes just to give us an update on what's going on. Truth is none of us know whats going on, and all we can do is speculate because there is zero info out there!
Very well considered and informed post. They do seem to be managing or not so as the case may be some fairly large problems. With the shutdowns coming over Christmas this is likely to get a little worse before it gets better.
Sent from my Nexus 7 using xda premium
Cor-master said:
That post was epic. To me this whole situation could of been avoided by one simple thing: Preorders! Why in gods name would they not take them? Seriously, not only do you assure everyone who wants one at launch gets one, but you get a good forcast on your demand and can properly supply enough product to meet everyone's needs.
It never made one bit of sense to me why they didn't take pre-orders. They didn't even really give anyone a clear idea when exactly the nexus 4 would be available for purchase on the 13th! As far as product launchers goes, this has to be the biggest joke in history
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It is not so easy in reality unless you are an established player with a pretty much predictable customer base, like for example a certain well known fruit factory.
Otherwise given the finite production rate you will either be forced to close the preordering (would cause the same customer fuming as the current "sold out")
or will be forced to constantly push back date of availability causing equally severe fuming.
Their current "6-7 weeks" availability schedule is in fact nothing but preorders. But somehow everyone is still unhappy.
Which brings us to the root cause of this mess: LG production is unable to keep up with demand. And no logistical mumbo-jumbo can't do anything about that.
:thumbup:Well done OP well done...:thumbup:
Using Tapatalk 2
draugaz said:
Which brings us to the root cause of this mess: LG production is unable to keep up with demand. And no logistical mumbo-jumbo can't do anything about that.
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Yep, I think LG is having a hard time keeping up with demand and the proof was all over my Nexus 4. It looks like someone over the whatever sweatshop they are using to package the phones left nasty, greasy sweaty fingerprints all over my phone when they "factory sealed" it. QC issues like this plus other problems I've been hearing on this phone leads me to believe that they are shipping them out as they make them, greasy fingers and all.
Cor-master said:
It never made one bit of sense to me why they didn't take pre-orders. They didn't even really give anyone a clear idea when exactly the nexus 4 would be available for purchase on the 13th! As far as product launchers goes, this has to be the biggest joke in history
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I actually think this IS a pre-order situation, but some douche-in-a-suit was adamant about not calling it that publicly - in the mobile device industry for some reason pre-order had a negative connotation. That and product roadmaps never being on time.
draugaz said:
It is not so easy in reality unless you are an established player with a pretty much predictable customer base, like for example a certain well known fruit factory.
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Click to collapse
Actually it is quite easy. We're talking exactly ONE distribution channel here = retail, direct sales. And by now with as long as the Play store has been online, they damn well know their customer base. Not to mention being able to log every IP that has visited the product info page. How much more demographic information do they need?
Globally Google has outsourced their distribution. That means it is infinitely scaleable. There's absolutely no excuse for this. It's evident from all the non-US issues, that this is a Google orchestration failure on all levels. Plain and simple. I hope Bill Gates sent the project manager a really nice box of cigars as a thank you. The G just boosted Windows phone users tremendously. At a minimum it's making a lot of us go hmmmm. I guess maybe Finland should send some cigars too - because suddenly the Lumia family doesn't look so bad.
| And I kind of swore never to look at another Nokia device again |
Thank you to all those that appreciated my OP.
I'm gonna take a guess here and say the OP worked for RIM.
Sent from my HTC Dream using xda app-developers app
wilsonlam97 said:
I'm gonna take a guess here and say the OP worked for RIM.
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BUZZZ. There's 2 lines in my above post. Read between them. :laugh:
cvfl said:
Actually it is quite easy. We're talking exactly ONE distribution channel here = retail, direct sales. And by now with as long as the Play store has been online, they damn well know their customer base. Not to mention being able to log every IP that has visited the product info page. How much more demographic information do they need?
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After reflection, and knowing there are really intelligent folks on here - I'll go aheaad and correct myself now. I know full well there's not one distribution channel. There was the potential to be, but there was a decision not to. I'll explain.
Let's take the US. We all know it's a subsidy market sure - sharing revenue, cocking up the software etc. There was a huge potential to thumb their nose at the carrier segment, and say guess what? We value our customers, and we're giving them a direct opportunity to buy from us. Sorry, your in store carrier offering is going to have to wait 6 months. So that would have meant only 1 distribution channel in column C, per country. Easy peasy. Not to mention the effect on margin to Google and protection of their core brand. But no, now we have a situation where not only the total demand for all of column C blew the forecast out of the water, but I'm sure every segment (each country level distribution channel) forecast blew up the farm.
Now what happens you might ask? Grab your popcorn kiddos. Allocation mode ensues. Each country manager now has a decision to make - send volume a) to the carrier - who is a guaranteed sale, is going to be taking future Google products, who will provide some marketing spend to give us prominent placement in holiday ads and shelf space; or b) cvfl - who just wants to hand us $660 for 2 8gb variants. And guess what? The carrier makes you screw up your manufacturing capacity, because now you have a viariant that has their SW, multiple colors, multiple accessory bundles, because all the carriers want to be "differentiated". So now there goes 250K volume from the direct channel, to TMOUS. How screwed up is that?
You had a chance fellas, and you blew it. And now all these outstanding people, NOT in an 'entry' product category, are pissed off and REALLY know how your business works. You country managers better start whipping up a plan to make things whole with us - like free Orbs or Bumpers, and bust out the customer satisfaction cost center. And start talking to us - because <insert deity here> bless the internet, we talk to each other.
This internet thing sure is a hoot.
And if someone in Mountain View actually does read this - I wonder if I haven't burned a bridge here, I wanted to let you know that me and my merry band of project folks are available to come in and let you know exactly how to make sure this NEVER happens again, or even how to dig yourself out now. I'll let you know now we have fairly standard level consulting fees - but the difference is we actually earn that hourly rate both in quality and speed. I say that because at this time most of us actually have other gigs (myself I started my own biz in a totally unrelated industry), so we'll have to gingerly plan how timing wise things could work. We're a very experienced team of PMP certified, SAP and other SCM software knowledgeable folks. You can even use your existing core IT teams - we play nice. Just remember I'm a no BS kinda guy - I speak my mind, and always wear jeans. I also have the ability to talk to board members, but remember that I have integrity so I don't lie on anyone's behalf.
Dear all
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Sorry again.
Dan
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Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
erosgulo said:
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
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What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
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granted, some people are drama queens, but there are many people who still haven't received their order from Nov 13, and don't forget all the backordered folks from the initial release. Still there's some 1-2 weekers who have not received shipping emails. There's also the issue of ppl not receiving their devices in proportion to their order time. Furthermore, he's also apologizing about their lack of communication, which was another issue.
Also, providing an example of a greater failure doesn't justify this one haha.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
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Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
WHAT???!!! AN APOLOGY FOR LATE SHIPPING???!!! WHO CARES! FK HIM AND HIS APOLOGY!!!!
Where's an apology for USB/OTG and all the hardware issues??? Who needs an apology, recall this phone and start over again. They need to be hit where it hurts, in the wallet. Apologies don't hurt them financially. Fk that.
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
yahoowizard said:
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
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I wonder if/when google will bring the nexus line to motorola if we'll see an actual big player rise in the smartphone world. I imagine if google put in an actual real solitary effort into the nexus line (instead of these half assed cooperative efforts) and advertised its product well, we would see a legitimate competitor in the smartphone market. There is some money to be made with the rise of android in the past year. I hope google will consider augmenting its objectives for the nexus line in the near future.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
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What mess? Lol too funny
Sent from my Nexus 4 using Tapatalk 2
estallings15 said:
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
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Because people like posting =)
Not to mention people ordering later than others but still get their phones shipped sooner...
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
The only mistake???
Pfft.
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
I find it hard to believe how cynical everyone is. I had a few issues as well with Google, but I called and talked through it all. I know some of the customer service representatives are a little clueless, but those who have't got their device yet, probably could have done something about it. Also, Google is new to this game, you can't expect everything to be perfect their first try.
And yes I know they've sold devices before, I have purchased almost all of them, but I don't believe they have ever had such a high demand.
Just relax and enjoy the holidays.
munchy_cool said:
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
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Ermmm... what's with that announcement? Did not correctly estimate sandy schedule?
biffsmash said:
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
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Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
I do not see LG getting another Nexus after this.
Sent from my Nexus 4
bass++ said:
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
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The preorders would run out as fast as orders, so you still won't be happy. Preorders don't magically speed up production.
No company on this earth has an infinite supply chain flexibility. Or they are grossly mismanaged. I don't see how it is a failure.
I do not see LG getting another Nexus after this.
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Dunno, I suppose LG probably won't even bid for another nexus. And the next OEM will be Compal, ZTE, Huawei or something.
Or even Motorola, like "dear OEMs, if you don't elect supplying us with a new platform, Motorola will. This is not a threat, we repeat, this is not a threat!"
---------- Post added at 03:10 PM ---------- Previous post was at 03:02 PM ----------
vanmarek said:
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
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There woudn't be any supply problems, sleepless nights and anxiety So el goog wouldn't fail and everyone would be happy
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
neim81094 said:
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
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What bugs are these that require new devices?