Well, I guess is not so ethical what Im going to ask...
But, last mont my phone touchscreen stopped responding, going to service, 15 days without phone, phone working fine again.
After less than a week, touchscreen stop working again, back to service, phone working again.
What happen yesterday? touchscreen isnt working again
I wont deal with an obviously faulty phone again.
So, I want to kill it completely. I dont know if there is a way to kill even fastboot, but if anyone can help me, It will be great. Looks like it's the only way to get a proper replacement from moto
Doesn't sound like a good idea, , They'll proooooobably know if you been messing with it.
will5 said:
I wont deal with an obviously faulty phone again.
Click to expand...
Click to collapse
So don't... Tell them what kind of hassle you've already been through and that you want a replacement. If you have insurance, break the screen. Usually they don't ask what happened but if they do tell them your a contractor and you were doing some heavy lifting and it broke in your pocket.
Thanks for your answers.
Im not in the US. Here moto can hold your phone in repair for a maximum of 3 months
They dont care if you are dealing with service for the second or third time.
I guess I´ll use the hard way. It wont be so difficult
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
jaycbrf4 said:
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
Click to expand...
Click to collapse
crispy Droid 3 ..
here in mexico, my mom had a motorola cliq that had problems with the board (it crashed even after wipe without modding) sent it back returned (they just reflashed it) happened again and sent it back and they just reflashed it. this time i rooted and updated firmware. but anyway it failed again. sent it back (with sbf of original ) the they just re flashed the unit..
one more time it went back and for the most time (3 weeks ) it was well
on every call to support i told them that the problem was the board in the phone.
one fourth time sent it back and finally got the board replaced ... (this time imei was different but housing was the same.
i was very happy until i noted they closed the phone housing badly wrong .. but it was working. then it failed again but this time it was a new error. keyboard lights died because of a FRIED Sensor. but it was working.
but as using it at night was impossible. i returned it and as i had sent it back so many times they changed my phone (my mom didnt want another Motorola for now) for a Nokia N97 (i'm talking 2 years ago when android wasn't as popular as it is today.
today. my mom still has that phone. always trustworthy Nokia phone.
anyway wht im saying is that keep sending it back until they change at least the board or the screen.. but well
have you tried reflashing?
Related
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
Click to expand...
Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
Click to expand...
Click to collapse
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
Click to expand...
Click to collapse
actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Click to expand...
Click to collapse
They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
Ok.... I have had my Tilt for a year & 1/2... My (then) 14 y/o son became very envious of my phone... We are not a "rich" family and my son saved up for months and finally could afford the phone last year... He bought it 100% on his own, as well as pays his own prepaid AT&T Go minuites for it....
About 6 months after he got it, we got the typical USB problems... We worked around them by syncing via Bluetooth, and buyign spare batteries as well as a stand alone battery charger.. Everything worked great until this week... Tuesday night, it said the Sim was not there... I tried the placing tape on the back of it, and that didn;t seem to help... tried a few other things I read, nothing seemed to help except when we first booted up the phone with it the keyboard slid out... As long as we didnt; close it, it would work (Atleast for TXTing)... But even that was sketchy at best... since then that stopped working completley, and as of lastnight the touchscreen died... Any suggestions at all? Please don't tell me to go search for answers on google... I have already looked.. If there is no hope, please send cash offers if you are intersted in buying it... Thanks in advance for your help....
Teej53214 said:
Ok.... I have had my Tilt for a year & 1/2... My (then) 14 y/o son became very envious of my phone... We are not a "rich" family and my son saved up for months and finally could afford the phone last year... He bought it 100% on his own, as well as pays his own prepaid AT&T Go minuites for it....
About 6 months after he got it, we got the typical USB problems... We worked around them by syncing via Bluetooth, and buyign spare batteries as well as a stand alone battery charger.. Everything worked great until this week... Tuesday night, it said the Sim was not there... I tried the placing tape on the back of it, and that didn;t seem to help... tried a few other things I read, nothing seemed to help except when we first booted up the phone with it the keyboard slid out... As long as we didnt; close it, it would work (Atleast for TXTing)... But even that was sketchy at best... since then that stopped working completley, and as of lastnight the touchscreen died... Any suggestions at all? Please don't tell me to go search for answers on google... I have already looked.. If there is no hope, please send cash offers if you are intersted in buying it... Thanks in advance for your help....
Click to expand...
Click to collapse
You can try to tighten all the screws around the sim card slot and make sure that nothing is obstructing the door from locking tight.
Try a hard reset to reset all the software. I would say to try to re-install the rom, but you say the usb port is bad. Other than that, it is warrantied for a year, call the store or HTC and see if there is anything that they can do for you.
I will try that... but I am thinking maybe it is the ribbion that connects the screen to the motherboard seeing as everything on that part id the problem (touch screen, sim card, screen flickering now).. it is defintley out of warranty as well
Teej53214 said:
I will try that... but I am thinking maybe it is the ribbion that connects the screen to the motherboard seeing as everything on that part id the problem (touch screen, sim card, screen flickering now).. it is defintley out of warranty as well
Click to expand...
Click to collapse
well, maybe you can fix the kaiser completely. cnn.cn is selling usb connectors http://cnn.cn/shop/htc-oem-connector-p-4745.html
and here you'll get a new htc kaiser flex cable assembly (thats the part name, google for it to find other offers) http://www.diytrade.com/china/4/pro...TN_II_Kaiser_HTC_P4550_Flex_Cable_Ribbon.html
Hi i just thought of sharing you guys what happened to my X1. I had my x1 for almost 4 mos. and been flashing roms almost once a week. Then a wierd thing happened when i was about to reply to a sms i switched to landscape mode the screen turned blank i tried reflashing my current rom and even updated via SEUS but to no avail the problem still there. I brought the phone the next day to a Sony Ericsson service center and they told me that they need to replace a hardware called Rigid Flex. It cost around $64 and unfortunately its out of stock and will arrive 3 to 4 weeks... Guess i need to get used in typing via virtual keyboard for now. I just thank that there is an alternative to the stock keyboard.
That's exactly what happened to my phone, but I've never flashed a ROM. I've sent mine into SE repair in which they received it on the 22nd of July and won't be receiving parts until the 21st of August. By that time my phone will be held hostage for 23 business days and of course a freaking months time. Additionally, if you include the 5 days it took for shipping, SE repair time that will eventually happen and shipping the phone back to me, it will be an eternity without my phone. It really pisses me off that they don't have those parts in stock or their stubborness in not just replacing my phone.
I'm finally getting my phone back after basically a month without it. They repaired the Flex Cable/Rigid Flex on my unit. Hopefully when I get it back, there are no new issues and lets hope one of my roommates is home to sign for it!
its probably something wrong with the cable that goes from the lower part of the phone to the upper (screen) part. When I took my Xperia apart this cable looked really flimsy and poorly placed IMO, almost as if it would wear out after a certain number of slides.
I already went to 2 SE service centers requested for the parts and they told me the same thing that i have to wait for a month.
Hopefully the replacement shall be more sturdy and reliable though i am getting used to typing via touch screen but the device feels incomplete without the landscape mode
My screens turns blue after sliding out i had first the problem that it went out when sliding out.. after repairs and 2 days later it went blue
So now i can go back to the store ..
sopdogg said:
I'm finally getting my phone back after basically a month without it. They repaired the Flex Cable/Rigid Flex on my unit. Hopefully when I get it back, there are no new issues and lets hope one of my roommates is home to sign for it!
Click to expand...
Click to collapse
How's your phone now?
Works like a charm. No issues thus far, here's to keeping it that way. I love having my Qwerty back!
Have two sitting here that need that flex ribbon...very hard to find it...
Regards,
WC
sopdogg said:
Works like a charm. No issues thus far, here's to keeping it that way. I love having my Qwerty back!
Click to expand...
Click to collapse
Good then. Still waiting for that rigid flex... 2 weeks already and counting.
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
liav12 said:
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
Click to expand...
Click to collapse
My red One went for a camera repair. They sent it in a better condition than what I sent it in
They had polished it, etc.
No, they're experts in this. The phone ideally wont be damaged by HTC Service Centre
dont worry man , my red htc one went in repair too, motherboard died too, flashing summat wrong lol, they gave it back in top condition , not one scratch man , best of luk
They have a special machine that opens these phones without damaging it. Apparently. Personally, I believe that they just send you a new phone because mine came back with a different IMEI number for a problem that had nothing to do with the motherboard.
liav12 said:
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
Click to expand...
Click to collapse
Like the guy above me said, they have a tool to open it. Plus it's HTC, not the repair shop down the street. I would trust that they take the utmost care in fixing your product. Any company is supposed to do that. They made the phone, they can disassemble it with ease. You're worried because you saw these stupid people who try to disassemble their phones in ridiculous ways. They have a tool, dint worry
Thank you guys for the fast replies.
i've never had a situation when i needed the repair service before, but there is always a first time.
i'll post back when ill get the phone, hope it will be as good as new
I can get it work for a while after reinstalling the firmware or after a hard reset. Then when I open the settings it keeps rebooting up to 20 times then it stops rebooting when I take the phone and open anything it reboots again and again. I reinstalled the firmware and did hard reset many times. Any Idea what to do? Thank you!
I've just flashed a firmware for another country, nothing changed. Same old boot loop... It worked very good for 6 months. Whatever happened, happened on the day I downloaded Here Maps...
I will try to flash another rom and that's it... If it doesn't work I will not touch the phone until windows phone 10 is out...
If phone is connected to a malfunctioned charger it will try to stop connection with reboots!
Try a new one. Finally use NSU for retail to find a suitable ROM , i mean ORIGINAL rom, for your phone
Thank you for your answer.
I sent the phone to Nokia Service Center because it never turned on again. They told me they would change the main board if I agreed on the price which was more expensive than a new phone's price. I told them I can buy 2 second hand phones with that money. They sent the phone back to me and I disassembled it myself. I think they never opened the phone because everything inside looked brand new. After trying little bit more I broke everything in it and I threw it in the trash. This way was a lot cheaper than their way.... At least I learned something. Never try to get anything repaired by Service centers. Just put it in the trash... I don't know why but I kept the camera...
Thank you for your answer.
I sent the phone to Nokia Service Center because it never turned on again. They told me they would change the main board if I agreed on the price which was more expensive than a new phone's price. I told them I can buy 2 second hand phones with that money. They sent the phone back to me and I disassembled it myself. I think they never opened the phone because everything inside looked brand new. After trying little bit more I broke everything in it and I threw it in the trash. This way was a lot cheaper than their way.... At least I learned something. Never try to get anything repaired by Service centers. Just put it in the trash... I don't know why but I kept the camera...