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Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
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Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.
If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.
they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
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Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.
I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me
aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
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Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath
Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel
Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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Click to collapse
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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Click to collapse
actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
Ok.... I have had my Tilt for a year & 1/2... My (then) 14 y/o son became very envious of my phone... We are not a "rich" family and my son saved up for months and finally could afford the phone last year... He bought it 100% on his own, as well as pays his own prepaid AT&T Go minuites for it....
About 6 months after he got it, we got the typical USB problems... We worked around them by syncing via Bluetooth, and buyign spare batteries as well as a stand alone battery charger.. Everything worked great until this week... Tuesday night, it said the Sim was not there... I tried the placing tape on the back of it, and that didn;t seem to help... tried a few other things I read, nothing seemed to help except when we first booted up the phone with it the keyboard slid out... As long as we didnt; close it, it would work (Atleast for TXTing)... But even that was sketchy at best... since then that stopped working completley, and as of lastnight the touchscreen died... Any suggestions at all? Please don't tell me to go search for answers on google... I have already looked.. If there is no hope, please send cash offers if you are intersted in buying it... Thanks in advance for your help....
Teej53214 said:
Ok.... I have had my Tilt for a year & 1/2... My (then) 14 y/o son became very envious of my phone... We are not a "rich" family and my son saved up for months and finally could afford the phone last year... He bought it 100% on his own, as well as pays his own prepaid AT&T Go minuites for it....
About 6 months after he got it, we got the typical USB problems... We worked around them by syncing via Bluetooth, and buyign spare batteries as well as a stand alone battery charger.. Everything worked great until this week... Tuesday night, it said the Sim was not there... I tried the placing tape on the back of it, and that didn;t seem to help... tried a few other things I read, nothing seemed to help except when we first booted up the phone with it the keyboard slid out... As long as we didnt; close it, it would work (Atleast for TXTing)... But even that was sketchy at best... since then that stopped working completley, and as of lastnight the touchscreen died... Any suggestions at all? Please don't tell me to go search for answers on google... I have already looked.. If there is no hope, please send cash offers if you are intersted in buying it... Thanks in advance for your help....
Click to expand...
Click to collapse
You can try to tighten all the screws around the sim card slot and make sure that nothing is obstructing the door from locking tight.
Try a hard reset to reset all the software. I would say to try to re-install the rom, but you say the usb port is bad. Other than that, it is warrantied for a year, call the store or HTC and see if there is anything that they can do for you.
I will try that... but I am thinking maybe it is the ribbion that connects the screen to the motherboard seeing as everything on that part id the problem (touch screen, sim card, screen flickering now).. it is defintley out of warranty as well
Teej53214 said:
I will try that... but I am thinking maybe it is the ribbion that connects the screen to the motherboard seeing as everything on that part id the problem (touch screen, sim card, screen flickering now).. it is defintley out of warranty as well
Click to expand...
Click to collapse
well, maybe you can fix the kaiser completely. cnn.cn is selling usb connectors http://cnn.cn/shop/htc-oem-connector-p-4745.html
and here you'll get a new htc kaiser flex cable assembly (thats the part name, google for it to find other offers) http://www.diytrade.com/china/4/pro...TN_II_Kaiser_HTC_P4550_Flex_Cable_Ribbon.html
Well, I guess is not so ethical what Im going to ask...
But, last mont my phone touchscreen stopped responding, going to service, 15 days without phone, phone working fine again.
After less than a week, touchscreen stop working again, back to service, phone working again.
What happen yesterday? touchscreen isnt working again
I wont deal with an obviously faulty phone again.
So, I want to kill it completely. I dont know if there is a way to kill even fastboot, but if anyone can help me, It will be great. Looks like it's the only way to get a proper replacement from moto
Doesn't sound like a good idea, , They'll proooooobably know if you been messing with it.
will5 said:
I wont deal with an obviously faulty phone again.
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Click to collapse
So don't... Tell them what kind of hassle you've already been through and that you want a replacement. If you have insurance, break the screen. Usually they don't ask what happened but if they do tell them your a contractor and you were doing some heavy lifting and it broke in your pocket.
Thanks for your answers.
Im not in the US. Here moto can hold your phone in repair for a maximum of 3 months
They dont care if you are dealing with service for the second or third time.
I guess I´ll use the hard way. It wont be so difficult
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
jaycbrf4 said:
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
Click to expand...
Click to collapse
crispy Droid 3 ..
here in mexico, my mom had a motorola cliq that had problems with the board (it crashed even after wipe without modding) sent it back returned (they just reflashed it) happened again and sent it back and they just reflashed it. this time i rooted and updated firmware. but anyway it failed again. sent it back (with sbf of original ) the they just re flashed the unit..
one more time it went back and for the most time (3 weeks ) it was well
on every call to support i told them that the problem was the board in the phone.
one fourth time sent it back and finally got the board replaced ... (this time imei was different but housing was the same.
i was very happy until i noted they closed the phone housing badly wrong .. but it was working. then it failed again but this time it was a new error. keyboard lights died because of a FRIED Sensor. but it was working.
but as using it at night was impossible. i returned it and as i had sent it back so many times they changed my phone (my mom didnt want another Motorola for now) for a Nokia N97 (i'm talking 2 years ago when android wasn't as popular as it is today.
today. my mom still has that phone. always trustworthy Nokia phone.
anyway wht im saying is that keep sending it back until they change at least the board or the screen.. but well
have you tried reflashing?
So i have a S3 mini VE, and i was flashing a stock firmware on my phone suddenly the USB cable disconnected during the process (ODIN) now when i try to turn on the phone, it doesn't come on at all. the only way to get the phone on is to charge it (AC). but it goes into loop every 5 seconds. So when i take the battery outta the phone and then plug the charger in. It shows this message (See below) but won't go into loop. It's seriously weird. The button combo are fully dead.
So basically i can't get into the phone i tried every method, even tried USB JIG from eBay. i seriously don't know what's going on with the phone, i need help fixing this issue.
has this happened to anyone else?
Button combo (DEAD)
Flashing with ODIN (DEAD)
Download Mode (DEAD)
Recovery Mode (DEAD)
Connecting to PC (DEAD)
So i've done all this, so please don't tell me to do these again i've done em
Thanks!
Same problem
Man! How I understand you!
Recently I came up with a similar problem only with my Huawai Ascend mate 7. Even though I am able to connect the device in FASTBOOT mode and flash the recovery It just won't boot into it because there probably some mess up have happened to the device's partitions So in particular it is Hard bricked.
Reading a bit here about a hard bricking I think our best bet is to send the device to an Authorized service center. And what they can do is basically two things, first is use some so called "Hardware tool" to force the ROM re-flash. This is an ideal solution for us and ( as the Warranty is not applicable to our phones anymore) in this case we will pay less money, but we still have to . The other solution might be to replace the "Chip" or entire "Motherboard" and which might cost an arm and a leg. I am not sure it worth it then, maybe buying a new phone better and just sell this one for spares.
Anyway I am waiting for solution for me for some more time and then I will contact some authorized Huawei Service here in my City.
Haha better of just selling our device, i know for a fact i won't be able to fix it coz i tried everything i could, even USB JIG. Also tge repair service i seen will cost me around $30 which my phone is worth around that price. So im just gonna sell it off or i might just wait for couple of days to find a solution...
Sent from my Xperia Z3C using Tapatalk
Adzkii said:
Haha better of just selling our device, i know for a fact i won't be able to fix it coz i tried everything i could, even USB JIG. Also tge repair service i seen will cost me around $30 which my phone is worth around that price. So im just gonna sell it off or i might just wait for couple of days to find a solution...
Sent from my Xperia Z3C using Tapatalk
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Click to collapse
Well, mine cost me around 500$ or even more(I did not pay in $). You are in a so much better condition