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Why carriers aren't offering early upgrade price for HD7?

So I was all pumped about getting an HD 7 and thought since WP 7is brand new to market, they would be opening up upgrade pricing to anyone. But, have come to find out, that's not happening. They can do it with iPhone releases and its just OS updates as WP 7 is. Someone tell me I'm not going to have to pay full price, especially since I got my HD 2 about 8-9 mths ago and was the only reason I switched to T-mobile.
Sent from my HTC HD2 using XDA App

Anyone?.....

I called Tmobile and they said they dont have any info until later this week. Cant wait! I hate my Samsung Vibrant

the hd7 is on O2 not t-mobile, this could be one reason they wont offer an upgrade to it.
You can buy it on pay as you go for £380 (really good price) or do what i did and sell your phone and use the cash to buy out the contract then get a new one (my dad bought my desire and I paid off my contract and still had some cash left to buy my wife some jeans and shoes).

kentrey said:
I called Tmobile and they said they dont have any info until later this week. Cant wait! I hate my Samsung Vibrant
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Yeah, I called them too and they seemed pretty firm on not budging on allowing any kind of early upgrade for me (said to wait 6 mths and I started service with them in Mar. getting my HD2) at release time. They said I'll just have to wait until it comes out and could see what happens with them selling it for a lower\non-contract price.
lumpaywk said:
the hd7 is on O2 not t-mobile, this could be one reason they wont offer an upgrade to it.
You can buy it on pay as you go for £380 (really good price) or do what i did and sell your phone and use the cash to buy out the contract then get a new one (my dad bought my desire and I paid off my contract and still had some cash left to buy my wife some jeans and shoes).
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It's on Tmobile here in the USA exclusively. I thought about selling my HD2, but I really want to keep that phone forever. I've sold every other one (sometimes not needing to) and everyone now and then I regret it. So, I promised I would never give up the HD2. It was the beginning of an era and the best thing winmo ever ran on.

Oh oops my bad i keep forgetting that there is a world outside of this tiny island lol

lumpaywk said:
Oh oops my bad i keep forgetting that there is a world outside of this tiny island lol
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LOL! No, I totally understand and maybe $500 or so will be worth it. It's just the uncertainty of WP7 (although I'm sure I'll love it) missing some of the things I've become accustomed to.

The only time Tmo budges on upgrades is if a customer has been with em for more then 2 years or/and is over 14 months since their last upgrade and with that said all that depends on the rep/sup you talk too...only reason is tmo is coming out with so many new phones between now and Q2 due to the new hspa+ network....and if they continue to hand out early upgrades each time a new phone comes out we are losing a lot of money...also with it being around Christmas all tenure customers are calling in wanting full discounts....and when customers are wanting a full discount on a $550 phone before thier commitment time that difference comes out of tmo pocket....Tmo sells the phones not make em...
Remember you're not dealing with ATT or apple here so u cant really compare it to the iphone release....maybe u can call HTC and see if they'll switch it out for you lol im just saying...You made a choice of signing a 2 year contract 8-9 months ago to get a discount on the HD2....Tmo is out to make thier customers happy but everytime a new phone comes out we cant continue to hand out cause YOU feel its the right thing to do since u switch from a diff provider...They still have to run a company
And just so you know the only reason ATT offered the upgrade early for the iPhone 4 is because June 1st they increased their ETF to $375 so they were getting thier customers under this new contract policy by giving out early upgrades when the Iphone 4 released on July 27th
Sooo with all that said good Luck on getting that full discount...u might talk to the right rep and they will work it out for u

lisap006 said:
The only time Tmo budges on upgrades is if a customer has been with em for more then 2 years or/and is over 14 months since their last upgrade and with that said all that depends on the rep/sup you talk too...only reason is tmo is coming out with so many new phones between now and Q2 due to the new hspa+ network....and if they continue to hand out early upgrades each time a new phone comes out we are losing a lot of money...also with it being around Christmas all tenure customers are calling in wanting full discounts....and when customers are wanting a full discount on a $550 phone before thier commitment time that difference comes out of tmo pocket....Tmo sells the phones not make em...
Remember you're not dealing with ATT or apple here so u cant really compare it to the iphone release....maybe u can call HTC and see if they'll switch it out for you lol im just saying...You made a choice of signing a 2 year contract 8-9 months ago to get a discount on the HD2....Tmo is out to make thier customers happy but everytime a new phone comes out we cant continue to hand out cause YOU feel its the right thing to do since u switch from a diff provider...They still have to run a company
And just so you know the only reason ATT offered the upgrade early for the iPhone 4 is because June 1st they increased their ETF to $375 so they were getting thier customers under this new contract policy by giving out early upgrades when the Iphone 4 released on July 27th
Sooo with all that said good Luck on getting that full discount...u might talk to the right rep and they will work it out for u
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Man, you must work for them for sure Especially with the "we" references. lol and JK. But, I understand your point and I'm sure tmob makes that difference up in the price I pay for service Or else they would never offer or upgrade people early. And besides that, I don't even care if they update my contract and extend 2 yrs from the day they give me the discount. So, increasing my contract every time I do that would benefit them, I would imagine? And I don't want to change phones every time one comes out. ONLY a great one from HTC, which at most may be every year, as slow as we get things here in the US. lol. Didn't know the stuff about ATT and the iPhone upgrade, so thanks for that piece of knowledge. All I'm saying is, I can disconnect a line and add a line at Wal-Mart, for cheaper (don't really care what phone number I have), so Tmob might as well put that money in their pocket and save the hassle. I have 3 lines (all ready to buy a new phone) and still have 2 lines with ATT. So, it's no joke with my service and ATT learned the hard way about not keeping up with device releases as they lost a lot of people for simply not carrying and providing what their customer's asked.

Miss my Aria

I bought the Aria in its first days, when there were only 2 roms not including stock!(CM7 and liberated froyo) and im glad to see tht this beast has come so far! Its little but it will compete! now i have a Cappy running at 1.6 GHz wish i still had my old aria...
Wish we could have achieved S-OFF sooner tho...
Sent from my Cappy at 1.6 GHz, V6 supercharger, KAK tweaks, and 3G booster using the XDA Premium App!

The Aria is a great phone! I've had mine since last July and have flashed every ROM that has come through the development section. Currently I'm running the Evolve AOSP rom that came out not to long ago, loving it.
Sadly my days with the Aria are coming to an end though. Due to some issues with ATT dealing with Tech support, Actual Service and Customer care I'm paying the ETFs on both of my lines, switching to T-mobile and waiting for my T-Mobile G2Xs to arrive today.

That's a bold move. Is it costing a lot? I've thought about it. And what do think will happen when the -- very unfortunate, but probably inevitable -- t-mobile sale goes through?

It's will run me about 180 dollars a line but I'm not willing to deal with ATT for the remainder of my contract. Besides the technical issues I'll be saving about 40 dollars a month on my plans and we get the G2Xs for free. Since I'm in the military I get a 15% discount and waived activation, so no up front costs besides the ETFs.
I'm hope that the merger does not go through, however even if it does at least I have a T-mobile contract for two years regardless of what happens. After the two years maybe things have changed.
One other thing to note, T-mobiles ETFs are considerably less. They start at 200 dollars, 100 for 12 months and I believe 50 for the last 6 months of a contract.

seangprice said:
It's will run me about 180 dollars a line but I'm not willing to deal with ATT for the remainder of my contract. Besides the technical issues I'll be saving about 40 dollars a month on my plans and we get the G2Xs for free. Since I'm in the military I get a 15% discount and waived activation, so no up front costs besides the ETFs.
I'm hope that the merger does not go through, however even if it does at least I have a T-mobile contract for two years regardless of what happens. After the two years maybe things have changed.
One other thing to note, T-mobiles ETFs are considerably less. They start at 200 dollars, 100 for 12 months and I believe 50 for the last 6 months of a contract.
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I'm jealous!!! I'm a former iPhone user who wanted to try Android and unfortunately I started with the Aria. It is an incredible slow phone that would have been perfect for my 11 year old. Thanks to AT&T and their lack of customer service, I'm stuck with this phone for another year. I've looked at everything to get out of my contract....nothing! Thank God for this forum for helping me screw with my phone (Root) and have a little fun with it. When I see the new Android phones out there I want to cry. I'm hoping I can terminate before my contract is up, since I don't want to wait 'till next July for a new phone and I am absolutely NOT re-upping with those Mother Bucklers at AT&T!!!!!! AT&T sucks!!!!!!!! Heck, I'll get a Tracfone before I go back to AT&T!!!!!!! Congrats my Military Friend, stay safe and enjoy your non-AT&T Phone!!!!!!!
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seangprice said:
The Aria is a great phone! I've had mine since last July and have flashed every ROM that has come through the development section. Currently I'm running the Evolve AOSP rom that came out not to long ago, loving it.
Sadly my days with the Aria are coming to an end though. Due to some issues with ATT dealing with Tech support, Actual Service and Customer care I'm paying the ETFs on both of my lines, switching to T-mobile and waiting for my T-Mobile G2Xs to arrive today.
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If you don't mind me asking, what is 'Evolve AOSP?'
Gino

That's unfortunate. Its been my experience that All Carriers have their issues with things. I can't complain about att anymore than I could when I had t mobile or Verizon. In fact the only complaint with att was how slow they got going with Android..but they have an excellent selection of phones now and the service had been great for the two plus years i've had them. I've never had to deal with customer support though so I can't vouch for that...but I guess that's a good thing. As for the Aria its been a great phone for me since I got in June of 2010 and now it will be a dedicated work phone in a week when I finally upgrade.
Sent from my Liberty using Tapatalk

You know, you guys made me think of a question.
What will become of your Aria after new phone??
Maybe someone can create a Console Aria ROM to run like a Sega Genesis or a DS!

I love my aria. But I am sad because most of the good stuff is HDPI. My aria expires next september, and I will keep it in the case for backup. And when next september comes, I will make sure I get a phone that can run MIUI.

Note 4 - Canadian Thread

So far we've been left in the dark as to the release day and price of the Note 4 but here is all the information that I have so far.
Pre-order Info:
Samsung Stores (Brick and Mortar) are doing a "pre-order" where you can either stop in or call and leave your information and which color of phone you want. When they get either a demo model or the actual phones to sell (my guess is the former), they'll contact you so you can have a look and secure your pre-order. My guess is that at this point they may require a deposit but I'm not 100% sure on that, neither was the person I spoke with.
Best Buy and Future Shop are also doing a pre-order where you have to put $50 down and you can save 20% off an accessory when the phone comes in. This is in store only. Scroll down a bit to see the advert, and it doesn't mention the $50 deposit online however it said that in the flyer.
BB http://www.bestbuy.ca/en-CA/categor...spx?path=b364a01690d452db534a54a7b0c62a26en01
FS http://www.futureshop.ca/en-CA/cate...spx?path=a432f45c3e0aad5c68a07dead707b842en01
Costco
I spoke with someone at Wireless Etc. which is located in Costco stores and he said that they had training on Oct. 7 for the Note 4 and that he presumed it would be an Oct. 17 launch day however nothing for the launch date had been confirmed.

http://forum.xda-developers.com/showthread.php?t=2888858
Expansys.ca will ship "no later than Thursday" of you want to give them all your money. Apparently.

Don't
Before giving them 1000$+ be sure the model # is sm-n910w8 or else you will be very disappointed.

Expansys.ca
Ok, so I just confirmed that Expansys.ca ships the Exynos version.

gqman69 said:
Ok, so I just confirmed that Expansys.ca ships the Exynos version.
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You'd better double-check, maybe triple-check, because they told me it was Exynos first, then said:
"Jorge is incorrect. The SnapDragon model is the one that we will be receiving "
My confidence in them is quickly fading
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gqman69 said:
Ok, so I just confirmed that Expansys.ca ships the Exynos version.
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Ok, just confirmed again, and it is the Exynos model they are getting - no Canadian LTE, so I'll be passing.

I don't understand why Samsung doesn't just sell unlocked phones. That would make things so much easier.

Squirrel_Master said:
I don't understand why Samsung doesn't just sell unlocked phones. That would make things so much easier.
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I know, I find it completely ridiculous that so many of us WANT to spend our money on their phones, but it's so god damn difficult. My brother wanted an iPhone 6, he got it no problem. Me? Wait several weeks after launch and still don't get a price or delivery date... then have to find loopholes to get an unlocked phone without selling my right arm in the process.
Yo, Sammy! I've got money, so let me spend it! :victory:

Well have you seen how the iphone 6 launch was rushed. All the iOS 8 problems and iphone 6 issues. Samsung want to keep those problems as minimal as possible. The wait is going to be worth it

duykhang524 said:
Well have you seen how the iphone 6 launch was rushed. All the iOS 8 problems and iphone 6 issues. Samsung want to keep those problems as minimal as possible. The wait is going to be worth it
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I don't mind a wait, but we don't even know how long we'll be waiting or how much we'll have to spend in the end. It's a really poor business practice.

Squirrel_Master said:
I don't understand why Samsung doesn't just sell unlocked phones. That would make things so much easier.
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EP2008 said:
I know, I find it completely ridiculous that so many of us WANT to spend our money on their phones, but it's so god damn difficult. My brother wanted an iPhone 6, he got it no problem. Me? Wait several weeks after launch and still don't get a price or delivery date... then have to find loopholes to get an unlocked phone without selling my right arm in the process.
Yo, Sammy! I've got money, so let me spend it! :victory:
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It sucks too because I am in the position where renewing on a 2 year contract and losing my amazingly cheap 6GB plan would cost me more in the long run then buying the phone out right.
So I will be buying mine in full (hopefully not outrageously priced).
I find it ridiculous that they don't allow us to buy an unlocked clean from carrier bloat version off their website, however there is way if you live in Vancouver lol. In the Metrotown mall there is our 1 and only Samsung store in Canada and you can get the phones from there and I believe they are unlocked but you half to walk in to get them >_<
However unlocking a carrier one isn't a big deal anymore, because of the new CRTC ruling the carriers half to give you unlock codes if you want them and its limited to a max price of $50, but you can simply go to one of those 3rd party cell unlocking sites and get the Samsung unlock codes for your phone for $30 which is what I've always done to unlock my phones from Bell.

What bothers me too is that some places won't even sell a no term Note 4. I understand with the iPhone that Apple bars the selling of no term phones for 3 months because they want customers to come directly to them. However with Samsung it's different as there are not nearly as many Samsung stores as Apple stores and no matter what you can't buy the phone unlocked from Samsung it had to be liked to a carrier. They need to offer the phone through their online store and retail stores unlocked, it's as simple as that. Whether they ever smarten is another story.
The same goes for their launches, take a page out of Apple's book and have everything ready and 2 weeks out at most after the initial release party. Also they need to have prices when they do the unveiling. For all of us here it will be delayed gratification as we're getting the phone we know we want. But what about the how many other people out there that didn't want to wait and are now owning a new 6+. They may have the (imo) inferior device but they also didn't give Samsung a dime. People want things now at least in North America and are not willing to wait.
What does everyone think the Note 4 will cost? Same price as last year? I can't think off hand if the dollar has changed much in they last year which would bump our costs up. American pricing seems the same as last year I believe so maybe $750?

So it looks like it's Oct. 17 for Canada http://mobilesyrup.com/2014/10/01/samsungs-galaxy-note-4-to-arrive-in-canada-on-october-17/
It's funny because I had just talked to 2 Telus stores, and one said either the 4th or 14th and the other said their was a dealer forum happening on the 9th so it would be just before our after that.
Still no pricing yet.

Squirrel_Master said:
So it looks like it's Oct. 17 for Canada http://mobilesyrup.com/2014/10/01/samsungs-galaxy-note-4-to-arrive-in-canada-on-october-17/
It's funny because I had just talked to 2 Telus stores, and one said either the 4th or 14th and the other said their was a dealer forum happening on the 9th so it would be just before our after that.
Still no pricing yet.
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All the Canadian Note 4 firmware's have been released on Samsung's Kies firmware update servers, Sammobile has them downloaded already for anyone who wish to get them as well. This is good news for us as Samsung Canada has a habit of making sure the firmware's are pre-available close to a release date to make sure that things go smoothly and on the off chance something needs to be reinitialized the full firmware is there for repair/recovery.
So with this our version of the phone should be just around the corner ^_^ , lets hope for no delays!

i got tired of waiting and got myself the Exynos version. using on Bell now, loving it. Didnt even have to setup access point for data.

shollywood said:
i got tired of waiting and got myself the Exynos version. using on Bell now, loving it. Didnt even have to setup access point for data.
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What model from what region did you get? Most likely though you do not have the LTE access with the imported phone or only 2600MHz band in select few citys which isn't very good.

got the 910U...says 4G...im finding it way faster than my G3 that was on LTE???

shollywood said:
i got tired of waiting and got myself the Exynos version. using on Bell now, loving it. Didnt even have to setup access point for data.
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From where? What was the total price?
---------- Post added at 07:28 PM ---------- Previous post was at 07:27 PM ----------
shollywood said:
got the 910U...says 4G...im finding it way faster than my G3 that was on LTE???
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Do a speed test and post a screen shot please

shollywood said:
got the 910U...says 4G...im finding it way faster than my G3 that was on LTE???
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Often outside of North America a lot of phones firmware's will use the term 4G for H+ (because of a technicality) and then for LTE they will show it as 4GLTE or just LTE.
You should be able to find more information on what the phone is using in the About section.

Thats not the case. It switches between 4G and H+. I use slingplayer everynight on my commute home. There is always minimum 4 spots where the video cuts out for at least 30 seconds each time. Tonight, my first with this device, never happened once. Also the clarity of the pictures and colour was bar far better than any other device ive used. My last 3 devices were Note 3, Z2 and LG G 3. Suggest somewhere for me to do a speed test and ill post results tomorrow.
Hope this info helps people.

Pre Orders gone live with Bell and Pricing revealed!
http://www.bell.ca/Mobility/Products/Galaxy-Note-4
$799 CAD Buyout not bad, glad it didn't explode past that point.
They also revealed that the official launch date is the 24th when you mouse over the Order button.

For Anyone Who Ordered Direct from Samsung

I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!

Chikenbok said:
I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!
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I had also preordered the Coral Blue Note 7 directly from samsung.com and chose T-Mobile as the carrier. After reading your post, I called up samsung customer service too and they told me that those that preordered will be receiving the first batch before August 19th. I'm not sure if its just a T-Mobile thing though, since I see that you ordered from Verizon. Maybe you should try calling Verizon too to verify this information before you cancel.

I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
Sent from my HTC6545LVW using Tapatalk

The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
Sent from my SM-N920T using Tapatalk

Rx8Driver said:
The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
Sent from my SM-N920T using Tapatalk
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Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
Chikenbok said:
I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
Sent from my HTC6545LVW using Tapatalk
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Sent from my SM-T713 using XDA-Developers mobile app

DionWhite33 said:
Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
Sent from my SM-T713 using XDA-Developers mobile app
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Lol here's the deal- money talk and sh*t walks. Samsung will make WAY more money from idiots who haven't a clue what a bootloader even is thru samsung pay alone than what they'd lose if EVERY XDA member who's ever registered decided not to buy because of it...it's a no brainer for them. And as much as I've loved my Note devices (all of them since the N2) it's a real kick in the teeth smh makes me not want to buy one at all smh except I'll just wait on the 930F or get the Chinese 6gb model imported and activate on BYOD...
Sent from my SM-N920T using Tapatalk

Will T-mobile let us keep the note 7 for free?

Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?

My mother always told me (nothing in life is free) lol
Sent from my SM-N930T using Tapatalk

ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.

ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk

shook187 said:
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
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I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/

Found this out at a TMO store when the first recall happened. IF your Note 7 was "lost or stolen" you'd have to pay the $175 deductible BUT that deductible went towards the cost of the replacement phone...let that sink in for a minute. Of course your "lost or stolen" phone would be blacklisted on the Tmo Network.
This was only for the Note 7.
BTW if you damaged or damage your Note 7, you do NOT have to pay an insurance fee due to the recall. You get a Get Out Of Jail Free card with this one.

douger1957 said:
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
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That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk

shook187 said:
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
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Then maybe Verizon should update their website. I take that as their official word over whatever some flunky customer service rep says.

. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol

phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:

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RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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Then there's the chance that they'll shut your service off by the IMEI.

Wow, if this true x-mas coming early this year, I can always use tablet and still have my N3 for phone calls, my only regret is updating the phone to latest firmware (seems I can't learn this lesson, don't fix it if it ain't broke, updates are mostly not for my benefit), I wish I could root it now, more than ever. If I was rooted I could change IMEI to one of my older phones, I'm such an idiot for updating.

Nope, but I can confirm they let you keep EVERYTHING it came with. Just swapped mine for the S7edge again. They gave me the pen as a keepsake...lol, and didn't want the box or anything else.

LOL

phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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Not mine. It still showing up on my account.

Eip still showing up on mine too...i dont want a refund lol I want my note 7 with future updates and support. This blows. I really hate downgrading. T mobile did tell me there isn't a time frame for a return/refund. So I'm keeping it at least until the beginning of the year or given a time limit. I also heard they are releasing the s7 edge in blue coral. I make swap the note 7 out for that if we can't keep these notes for free (which I doubt)

but if the phone is lost or stolen, are they going to charge you full price for it? all those returned phones should be going to landfill and I'm not sure they will be paying for shipping back to Samsung, which could be dangerous all by itself. Also, I'm not a lawyer but if they keep charging you for the phone, they keep the sale of the phone valid and possibly liability attached to that sale. If the sale is void and you're instructed to return the phone either to Samsung or Tmo store, then I would think liability would shift to person not following the instructions? I don't know, but we will see soon. I also don't think there should be a time limit, so what happens if I return the phone 6 months from now? In 10 months we should have Note 8 (or whatever rebranding they come up with). I'm going to wait and see, I think I have higher chance of getting injured by texting distracted driver than my phone catching fire and I wouldn't even dream of not driving anymore.

RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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I so agree i am torn to stay with samsung or maybe try the new LG V20 but no other phone out there says damn i need to have that like the Note 7, I am thinking of going to the Samsung Galaxy S7 Edge or just back to Note 5 because at this point i got the Gear fit 2 the Gear VR and the 256gig card was just shipped so best bet is just to stay with Samsung and wait till something better comes out.

douger1957 said:
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
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I've had exceptional customer service with them through this ordeal. The local store wouldn't refund me for my LED case or Seidio case since it wasn't purchased from their store. I made a call to T-Mobile and told them I wasn't pleased with the experience and was credited on my bill for the two cases - just asked me how much I paid for them.