Database Develop

Does your camera rattle loud?

EDIT: Ok I'm not alone.
http://forum.xda-developers.com/showthread.php?t=2713803

MattMJB0188 said:
EDIT: Ok I'm not alone.
http://forum.xda-developers.com/showthread.php?t=2713803
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for me, it rattles when it's not in use.. WTF did Samsung do? I thought this was nothing when I first noticed it on Thursday, but now it's annoying the hell outta me!

deepen915 said:
for me, it rattles when it's not in use.. WTF did Samsung do? I thought this was nothing when I first noticed it on Thursday, but now it's annoying the hell outta me!
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Click to collapse
Yeah. I played with the S5 at Best Buy today and confirmed it wasn't just mine. The S5's camera is much more audible than the S4, Note 3's cameras. Very annoying.

It has image stabilization, that causes it to rattle. My nexus 5 is the same way.
Sent from my SAMSUNG-SM-G900A using Tapatalk

MattMJB0188 said:
Yeah. I played with the S5 at Best Buy today and confirmed it wasn't just mine. The S5's camera is much more audible than the S4, Note 3's cameras. Very annoying.
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so do you think this is something Samsung will address? Repair? etc? Or will we have to live with this? I never saw this issue on my S4.

deepen915 said:
so do you think this is something Samsung will address? Repair? etc? Or will we have to live with this? I never saw this issue on my S4.
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Click to collapse
You didn't notice it your S4 because it didn't do it. It's a byproduct of image stabilization, which the S4 didn't do, but the S5 does.
It's not a defect, there is nothing to fix, it's just how it is.
Sent from my SAMSUNG-SM-G900A using Tapatalk

harlenm said:
You didn't notice it your S4 because it didn't do it. It's a byproduct of image stabilization, which the S4 didn't do, but the S5 does.
It's not a defect, there is nothing to fix, it's just how it is.
Sent from my SAMSUNG-SM-G900A using Tapatalk
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Click to collapse
that's a shame.. because it makes it seem like some cheap plastic parts moving inside if somebody notices. Bad manufacturing process by Samsung IMO. and image stabilization? As far as I know there is no physical optical image stabilization on the S5, it just has the software stabilization. The odd thing is that the rattle happens only when the camera is not in use. When I open the Camera app, the rattling is gone.

I don't kmow, I just assumed it was ois like everyone else does it. If not, then I'm not sure where the rattle is coming from. My nexus 5 makes a lot more noise when shaken than the S5 does.
Sent from my SAMSUNG-SM-G900A using Tapatalk

I have a rattle, but I have to shake my phone like the bejeezus in order to hear anything and even then it's faint. I have to put my phone up to my ear to hear it.

Have not noticed this yet. Ha Ha now when shaking it slightly I do hear a little rattle. These types of things usually bother me, but if it has a purpose I don't think it will.
It's in my pocket most times staying very quiet lol.

I didn't even notice until I read this post. My phone is in an Otter box defender case, so its mostly quiet.
Sent from my SAMSUNG-SM-G900A using xda app-developers app

Can you hear the rattle in the camera when you tap the front of the phone(specifically near the top)?

I had to shake the crap out of it right next to my ear to hear it. I do not hear it just with normal use of the phone though. I try not to shake my phone that much :laugh:

deepen915 said:
that's a shame.. because it makes it seem like some cheap plastic parts moving inside if somebody notices. Bad manufacturing process by Samsung IMO. and image stabilization? As far as I know there is no physical optical image stabilization on the S5, it just has the software stabilization. The odd thing is that the rattle happens only when the camera is not in use. When I open the Camera app, the rattling is gone.
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Click to collapse
My wife has a 1500.00 Digital SLR with image stabalization, guess what same rattle, that's how it work, nothing for Sammy to address.

This seems to be going around/asked even on other forums with people thinking their phone is broken or something wrong. Nothing is wrong, it's b/c of image stabilization, even high end cameras have a similar rattle.

I just assumed it was a pedometer. The s health app can track your steps
Sent from my SAMSUNG-SM-G900A using xda app-developers app

cstayton said:
My wife has a 1500.00 Digital SLR with image stabalization, guess what same rattle, that's how it work, nothing for Sammy to address.
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Click to collapse
That's optical stabilization which the S5 does not have.

Lostatsea23 said:
That's optical stabilization which the S5 does not have.
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Click to collapse
yes the S5 has image stabilization and considering i can turn my wifes dslr off and make it exhibit the exact same behavior as the S5 im going to have to go with thats how it works.

cstayton said:
yes the S5 has image stabilization and considering i can turn my wifes dslr off and make it exhibit the exact same behavior as the S5 im going to have to go with thats how it works.
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Click to collapse
No... the rattle is the lens elements not image stabilization it doesn't have it it has software IS which wouldn't warrant camera rattle. It's the 6 lens elements that make the noise and it should be loud like some people are saying. Mines is loud to the point of the vibrate making a terrible noise. My other s5 doesn't do this thus it being a defect of sorts. I am a photographer and also have a dslr with a lens that has IS so I know as well...
Sent from my SAMSUNG-SM-G900A using Tapatalk

Lostatsea23 said:
No... the rattle is the lens elements not image stabilization it doesn't have it it has software IS which wouldn't warrant camera rattle. It's the 6 lens elements that make the noise and it should be loud like some people are saying. Mines is loud to the point of the vibrate making a terrible noise. My other s5 doesn't do this thus it being a defect of sorts. I am a photographer and also have a dslr with a lens that has IS so I know as well...
Sent from my SAMSUNG-SM-G900A using Tapatalk
Click to expand...
Click to collapse
all i know is that both devices make the same distinct "Rattle" when powered off and since my wife is the photographer not me i tend to go with what she tells me.

New Camera for the M8

I love everything about this phone but, the camera sux. Hope HTC gives current M8 owners a special deal. I doubt it, lol
http://www.gottabemobile.com/2014/09/26/new-htc-one-m8-release-could-deliver-improved-camera/
Swype via M8 with root privileges

I'll pass, nothing wrong with my camera, higher Megapixels means larger file size. Pain in the ass trying to send pics through MMS. I'll wait for the M9, full glass screen looks sexy.

Once i cleaned that film off the lense the camera has been perfect.

My focus seems to lock on faster too after cleaning the lenses.
Sent from my 831C using XDA Free mobile app

I could have used the 13 megapixel camera the other day verses the 4 MP. Took a picture that I wanted to blow up poster sized that turned out grainy...
That is the one thing that I dislike about HTC, they keep releasing phone after phone after phone with additional features and functions. So when you paid for the latest and greatest you have outdated technology...

weidnerj said:
I could have used the 13 megapixel camera the other day verses the 4 MP. Took a picture that I wanted to blow up poster sized that turned out grainy...
That is the one thing that I dislike about HTC, they keep releasing phone after phone after phone with additional features and functions. So when you paid for the latest and greatest you have outdated technology...
Click to expand...
Click to collapse
There is this other technology called a real camera if you wanted a poster size picture. Even with a 13 megapixel cellphone camera it is going to look grainy compared to a SLR camera.

benny3 said:
Once i cleaned that film off the lense the camera has been perfect.
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Click to collapse
I did the same thing, one day the pics looked horrible then I read up on it and did the toothpaste and cotton swab trick and my pics have been great. Very strange how it went bad like that, but, as it was said the pictures for me do what I need.

Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges

http://www.youtube.com/watch?v=09k9t3Y2BJg
robbo10 said:
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
Click to expand...
Click to collapse

http://www.androidauthority.com/one-m8-eye-specs-price-535776/

robbo10 said:
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
Click to expand...
Click to collapse
I personally had better luck with the corner of a credit card method. I tried the toothpaste and swab but I guess it wasn't gritty enough (not enough baking soda in the paste) or something. For me it just made the film on the lens worse, then I tried the credit card method and worked like a charm.
Sent from my 831C using XDA Free mobile app

I agree that the camera on this phone sucks. Looking forward to Nexus6.

schmeggy929 said:
There is this other technology called a real camera if you wanted a poster size picture. Even with a 13 megapixel cellphone camera it is going to look grainy compared to a SLR camera.
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Click to collapse
Exactly. I don't know why people think higher megapixels = better pictures. This camera is fine to me.

ajones7279 said:
Exactly. I don't know why people think higher megapixels = better pictures. This camera is fine to me.
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Click to collapse
+1 on this. Folks gotta keep in mind that the camers isnt an Olympus or a Nikon. Its a phone camera. There are alot of editing apps out there to make the pics you take with a phone much much better. I use SnapSeed for editing with some pretty impressive results.

The camera on this thing sucks. Period. The front camera is ridden with distortion as is the back camera. I have a pro camera as I am a photographer, howvwer I expect my phone that was advertised as having amazing camera. to at least take decent pics. It just doesn't. I do like take the occasional selfie, but never end up using it because there is just too much distortion. People say we expect too much from cell phone cameras. BS. I had a G2, it took excellent pics. As did all of my iPhones. This phones camera is a POS
Sent from my 831C using XDA Free mobile app

Success100 said:
The camera on this thing sucks. Period. The front camera is ridden with distortion as is the back camera. I have a pro camera as I am a photographer, howvwer I expect my phone that was advertised as having amazing camera. to at least take decent pics. It just doesn't. I do like take the occasional selfie, but never end up using it because there is just too much distortion. People say we expect too much from cell phone cameras. BS. I had a G2, it took excellent pics. As did all of my iPhones. This phones camera is a POS
Sent from my 831C using XDA Free mobile app
Click to expand...
Click to collapse
I honestly have no issue with the camera on this device. Ask the selfies I've taken turned it great. Maybe your camera lenses need to be cleaned?

I've had two m8's. Both have suffered from terrible distortion. Start your front camera and take a pic of yourself. Notice how if the camera Is on anything but the same plane as your face your head gets distorted. The top of your head looks stretched out, etc. There have been a lot of other people complainging about the distortion and that isn't caused by a dirty lens
Sent from my 831C using XDA Free mobile app

Success100 said:
I've had two m8's. Both have suffered from terrible distortion. Start your front camera and take a pic of yourself. Notice how if the camera Is on anything but the same plane as your face your head gets distorted. The top of your head looks stretched out, etc. There have been a lot of other people complainging about the distortion and that isn't caused by a dirty lens
Sent from my 831C using XDA Free mobile app
Click to expand...
Click to collapse
As a photographer you should know that even with a dslr you get distortion depending on focal length and lens.. You expect better from a front facing cell cam??I Don't personally use the front cam as I don't take selfies but rear cam has produced some great shots, but it's a cell phone so instagram is all that I use it for. Wouldn't dare pull it out to take pics of clients.
Sent from my 831C using XDA Free mobile app

ronniemayo said:
As a photographer you should know that even with a dslr you get distortion depending on focal length and lens.. You expect better from a front facing cell cam??I Don't personally use the front cam as I don't take selfies but rear cam has produced some great shots, but it's a cell phone so instagram is all that I use it for. Wouldn't dare pull it out to take pics of clients.
Sent from my 831C using XDA Free mobile app
Click to expand...
Click to collapse
You are absolutely right, but they also have in camera software that automatically corrects it under certain conditions. Or you fix it in post. Heck it also depends on the lens manufacturer. One lens can be 50mm with almost no distortion, the next 50mm lens could be riddled with distortion so it also depends on the lens you choose. Also with SLR cameras there a thousand lenses so it's a different ball game. This is one lens, one phone, one focal length, with absolutely repeatable results. That could not have been possibly been missed during the testing of this phone. If they wanted to keep costs low, understandable because it IS just a phone canera, but they could have easily compensated by fixing it in the cameras software It's bad enough to a point where I'm ready to switch devices... as much as I love this phone. If you don't take selfies that's fine, but for us that do, having your head elongated and your facial features distorted if the phone is not absolutely 100% perfectly parallel to your face is to me, absurd..considering there are a ton of other phones, similarly equipped camera wise, that do not suffer from this issue.
It boggles me. I can deal with a little distortion. However the distortion in the "selfie" camera is extreme. Ruins every shot. This should have been a situation in which during testing and software development, which IM SURE THEY EXPERIENCED, that they have put a script in there to fix the distortion. They knew they put a wide angle lens in the front camera assembly, and should have put the software fixes there to correct it, because every m8 experiences it (I've tried SEVERAL. and there are tons of complaints about it) Do I expect too much? NO! There are a thousand other camera phones that have wide front elements, that do NOT suffer from the same level of distortion, and if they do have it, they were smart enough to have the software fix it before it spits out the final picture to you. Flagship android device, ruined by a terrible front facing camera. My opinion
Sent from my 831C using XDA Free mobile app

Success100 said:
You are absolutely right, but they also have in camera software that automatically corrects it under certain conditions. Or you fix it in post. Heck it also depends on the lens manufacturer. One lens can be 50mm with almost no distortion, the next 50mm lens could be riddled with distortion so it also depends on the lens you choose. Also with SLR cameras there a thousand lenses so it's a different ball game. This is one lens, one phone, one focal length, with absolutely repeatable results. That could not have been possibly been missed during the testing of this phone. If they wanted to keep costs low, understandable because it IS just a phone canera, but they could have easily compensated by fixing it in the cameras software It's bad enough to a point where I'm ready to switch devices... as much as I love this phone. If you don't take selfies that's fine, but for us that do, having your head elongated and your facial features distorted if the phone is not absolutely 100% perfectly parallel to your face is to me, absurd..considering there are a ton of other phones, similarly equipped camera wise, that do not suffer from this issue.
It boggles me. I can deal with a little distortion. However the distortion in the "selfie" camera is extreme. Ruins every shot. This should have been a situation in which during testing and software development, which IM SURE THEY EXPERIENCED, that they have put a script in there to fix the distortion. They knew they put a wide angle lens in the front camera assembly, and should have put the software fixes there to correct it, because every m8 experiences it (I've tried SEVERAL. and there are tons of complaints about it) Do I expect too much? NO! There are a thousand other camera phones that have wide front elements, that do NOT suffer from the same level of distortion, and if they do have it, they were smart enough to have the software fix it before it spits out the final picture to you. Flagship android device, ruined by a terrible front facing camera. My opinion
Sent from my 831C using XDA Free mobile app
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Click to collapse
Completely understand, and maybe that's why in the new phone models they went in a different direction with the front cam.
Sent from my 831C using XDA Free mobile app

Dual camera won't focus, makes crackling sound (water damage?)

Last Tuesday my phone got wet while on a bicycle ride where it started to rain. The phone got wet enough that it started to randomly jump to different screens. I turned it off and put it in my pocket. Once I got home and dried the phone it seemed fine, and in fact the next day used the dual cameras to take a pic with no problem. There seems to be no water damge indicator in the dual flash.
Today tried to take a picture using the dual cameras and immediately got this crackling sound and the cameras wouldn't focus. I've done a search and couldn't find this exact problem elsewhere. The best way to understand what the cameras are doing is to show a video taken with them:
https://youtu.be/rms54f8O4vA
You can both see the inability of the cameras to focus and hear the crackling sound they make while trying to focus.
If I shift to the front facing camera it works just fine.
What to do? are the dual cameras kaput?

No one huh
Sent from my 831C using XDA Free mobile app

I have similar problem. Just bought it on ebay. Other camera works well. So just buy the new module for 25$ on ebay and replace it.

Which module?

rhe12 said:
Which module?
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Click to collapse
I think they mean the camera.
http://www.ebay.com/itm/OEM-HTC-One...ll-Assembly-/262017982132?hash=item3d017d1eb4

Oh OK thanks, that makes sense. In fact I found this which seems to confirm it:
https://www.ifixit.com/Answers/View/211994/How+do+I+replace+rear+camera+on+HTC+One+M8
Same symptoms, same suggested handling. I don't think I want to try and do it myself though, will have to find somebody who can do it for me...

Rattling Noise from Camera

Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.

KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.

KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk

My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.

KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.

pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.

pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl

KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
Sent from my SM-N960U1 using Tapatalk

KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
That does seem a little loud

KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.

stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
Click to expand...
Click to collapse
The sound persists even when the camera app is open

KyleLee088 said:
The sound persists even when the camera app is open
Click to expand...
Click to collapse
Must be faulty. Any drops?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Must be faulty. Any drops?
Click to expand...
Click to collapse
Never dropped before

KyleLee088 said:
Never dropped before
Click to expand...
Click to collapse
I wouldn't worry about it then. If pics are fine.
Sent from my SM-N960U1 using Tapatalk

So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?

I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.

I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
Sent from my iPhone using Tapatalk

Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT

Question My phone started to rattle...

Hey all, It's a strange situation, but I just noticed that my phone rattles... By saying that I mean there is sound of some loose component from the inside while gently moving/shaking the phone.
Probably it wasn't the case since day 1 because I would notice it earlier during phone call or something.
Important facts:
1. I did not drop my phone (it's less than two weeks in my hands)
2. The noise do not come from buttons / lenses
3. It looks like everything is working, but this sound isn't optimistic.
There is a link for short video:
VID_20210427_002302.mp4
MP4 File
1drv.ms
Should I be worried? I never had such situation with any phone.

BaltazarIX said:
Hey all, It's a strange situation, but I just noticed that my phone rattles... By saying that I mean there is sound of some loose component from the inside while gently moving/shaking the phone.
Probably it wasn't the case since day 1 because I would notice it earlier during phone call or something.
Important facts:
1. I did not drop my phone (it's less than two weeks in my hands)
2. The noise do not come from buttons / lenses
3. It looks like everything is working, but this sound isn't optimistic.
There is a link for short video:
VID_20210427_002302.mp4
MP4 File
1drv.ms
Should I be worried? I never had such situation with any phone.
Click to expand...
Click to collapse
That's your camera rattling. It happens in almost all phones with optically stabilized cameras. Mine has it too. Don't worry, it's normal.

enigmaamit said:
That's your camera rattling. It happens in almost all phones with optically stabilized cameras. Mine has it too. Don't worry, it's normal.
Click to expand...
Click to collapse
Shake, rattle and roll... seems oddly appropriate for a camera
Canon L lens make all kinds of cool little sounds. It's when they stop that you have to be concerned...

Thanks for answers, I feel kinda stupid I even tried to "shake" S20+ and some sound is also present (much quieter). Anyways I'll watch football game today with my friend which have S21U too, he won't stop me to shake his unit I have to be sure!

BaltazarIX said:
Thanks for answers, I feel kinda stupid I even tried to "shake" S20+ and some sound is also present (much quieter). Anyways I'll watch football game today with my friend which have S21U too, he won't stop me to shake his unit I have to be sure!
Click to expand...
Click to collapse
Yea don't shake his unit too much though....