Dual camera won't focus, makes crackling sound (water damage?) - Sprint HTC One (M8)

Last Tuesday my phone got wet while on a bicycle ride where it started to rain. The phone got wet enough that it started to randomly jump to different screens. I turned it off and put it in my pocket. Once I got home and dried the phone it seemed fine, and in fact the next day used the dual cameras to take a pic with no problem. There seems to be no water damge indicator in the dual flash.
Today tried to take a picture using the dual cameras and immediately got this crackling sound and the cameras wouldn't focus. I've done a search and couldn't find this exact problem elsewhere. The best way to understand what the cameras are doing is to show a video taken with them:
https://youtu.be/rms54f8O4vA
You can both see the inability of the cameras to focus and hear the crackling sound they make while trying to focus.
If I shift to the front facing camera it works just fine.
What to do? are the dual cameras kaput?

No one huh
Sent from my 831C using XDA Free mobile app

I have similar problem. Just bought it on ebay. Other camera works well. So just buy the new module for 25$ on ebay and replace it.

Which module?

rhe12 said:
Which module?
Click to expand...
Click to collapse
I think they mean the camera.
http://www.ebay.com/itm/OEM-HTC-One...ll-Assembly-/262017982132?hash=item3d017d1eb4

Oh OK thanks, that makes sense. In fact I found this which seems to confirm it:
https://www.ifixit.com/Answers/View/211994/How+do+I+replace+rear+camera+on+HTC+One+M8
Same symptoms, same suggested handling. I don't think I want to try and do it myself though, will have to find somebody who can do it for me...

Related

Camera makes clicking sound??

Since day one i noticed that the camera makes a clicking sound when it focuses or when its focused. After testing a bit it seems like the camera is hitting the the plastic/glass that is covering the lens.
Is this just me or other people have this as well? I would have cared less but today i made some videos is quite areas and when you manually focus you can hear the camera hitting the plastic/glass and the fact that the auto focus is not suttle but very jumpy. The clicking sound gets recorded which is really annoying.
It's the auto focus. Many other phones do that to.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Yes i know its the auto focus, it just really annoying because that noise gets recorded as well.
My SGS never did it so this seems odd, can anyone confirm there does this so i don't think its a defect?
I'm curious what kind of testing you did because as far as I can tell, the camera is just like any other phone camera in that it has no mechanisms that control focus other than software.
Yea, the sound is generated by the software
Sent from my HTC PH39100 using xda premium
jebise101 said:
Yes i know its the auto focus, it just really annoying because that noise gets recorded as well.
My SGS never did it so this seems odd, can anyone confirm there does this so i don't think its a defect?
Click to expand...
Click to collapse
yeah mine does the same.... kind of annoying but oh well, right?
SlashAdams said:
yeah mine does the same.... kind of annoying but oh well, right?
Click to expand...
Click to collapse
not oh well, if its a defect then i will go exchange it. But if its normal then i guess i will have to live with it.
I'm not talking about the shutter sound its when you focus that when i hear the noise as it focuses the lens.
Mine does the same unfortunately. Maybe it is a thing with the majority of the vivids?
I just went to the ATT store to see if this is just a problem with a few phones. The display model did the same thing. I guess I am not too worried as you really do not need to manually focus while taking a video, as this would be the only way the noise would effect anything.
yeah i confirmed with a friends raider same results. Sad really that a $600 device would have this issue.
jebise101 said:
yeah i confirmed with a friends raider same results. Sad really that a $600 device would have this issue.
Click to expand...
Click to collapse
It bugs me, but I guess I just won't take videos and manually focus. Other than that it is most certainly the best android device I have owned.
Yeah, just tested it on mine too. Agreed, that a $600 device shouldnt have that problem. It just surprised me just how loud the noise actually is...
The refocusing sound IS software generated. If you are running RumRaider, a user posted a camera.apk that does not have the software refocusing sound. The Actual refocusing lens make a very faint sound that is barely audible.
dizzyraider said:
The refocusing sound IS software generated. If you are running RumRaider, a user posted a camera.apk that does not have the software refocusing sound. The Actual refocusing lens make a very faint sound that is barely audible.
Click to expand...
Click to collapse
thats is really stupid then. Any way to install the apk on current stock?
Turn the phone around and watch the camera while you focus. It most certainly looks like it is hitting the glass which is what makes it click. It is indeed faint, but when recording videos it is highly audible.
jebise101 said:
thats is really stupid then. Any way to install the apk on current stock?
Click to expand...
Click to collapse
You probably can't without root access since you need to replace the camera.apk in the system folder.
russ9127 said:
Turn the phone around and watch the camera while you focus. It most certainly looks like it is hitting the glass which is what makes it click. It is indeed faint, but when recording videos it is highly audible.
Click to expand...
Click to collapse
I don't think its actually hitting the front lens, it's just the lens inside moving as you would with any regular camera. Its not any design flaw that affects the longevity of the camera.
dizzyraider said:
You probably can't without root access since you need to replace the camera.apk in the system folder.
I don't think its actually hitting the front lens, it's just the lens inside moving as you would with any regular camera. Its not any design flaw that affects the longevity of the camera.
Click to expand...
Click to collapse
Well i do have root access so no issues there. Also when i created this thread it seemed to me the lens is hitting the glass. Im hopeful its just software and not hardware
jebise101 said:
Well i do have root access so no issues there. Also when i created this thread it seemed to me the lens is hitting the glass. Im hopeful its just software and not hardware
Click to expand...
Click to collapse
The loud refocusing sound is software generated to make it sound like a normal camera, the faint one that you hear is the actual lens trying to refocus. Truthfully I wouldn't be too worried as I hear the same refocusing sound from other phones camera that has the capability to focus.
Hello,
I can hear on mine phone the same thing what you describing. But is not so loud. Spoken with HTC support and they said that this sound is normal. So our phones are safe.
I have the same issue with my HTC Raider
dizzyraider said:
The refocusing sound IS software generated. If you are running RumRaider, a user posted a camera.apk that does not have the software refocusing sound. The Actual refocusing lens make a very faint sound that is barely audible.
Click to expand...
Click to collapse
My Raider makes the annoying lens focusing sound as well. It's not the shutter sound. My EVO 3D never has this kind of issue when recording.
I've recorded a short video using my Raider to demonstrate the lens mechanical focusing sound. Here's the link: youtube.com/watch?v=lh7m5JPhpBU
Note: the sound is much quieter on Youtube than viewing the original file on my computer. I think Youtube somehow manage to reduce the noise. But that's not the solution, obviously.
Edit: Here's another video a guy shot using HTC Vivid (Raider/Holiday) on Youtube. Link: (youtube.com/watch?v=6xaV8CzPeq8&list=PLF12EB9E9EA26EE3A&index=8&feature=plpp_video).
If you jump to 1:02 through 1:32, you'll hear the "clicking" sound when the lens is trying to focus.
Another HTC Raider Lens Focusing Sound Demo I recorded on purpose: youtube.com/my_videos_edit?ns=1&feature=vm-privacy&video_id=0Jye4CsUGHI

Rattling / ticking noise from back of HTC One

Has anyone else encountered a rattling and/or ticking noise when they place their HTC One onto a firm surface (e.g. wooden table)?
It's quite easy to recreate by tapping the back of the phone - on the top half, near the camera - with your knuckle.
Possible causes: autofocus module, OIS, sim tray
I'd be very grateful to find out if anyone else has experienced the same, as I'm trying to work out whether it's just my phone or if it's normal!
Thank you!
It's the camera module as always, like u said autofocus module and there is a mechanical gyroscope element in the camera, your device is normal
Don't OCD
Yep, same problem here
trister67 said:
Has anyone else encountered a rattling and/or ticking noise when they place their HTC One onto a firm surface (e.g. wooden table)?
It's quite easy to recreate by tapping the back of the phone - on the top half, near the camera - with your knuckle.
Possible causes: autofocus module, OIS, sim tray
I'd be very grateful to find out if anyone else has experienced the same, as I'm trying to work out whether it's just my phone or if it's normal!
Thank you!
Click to expand...
Click to collapse
I have the same rattle coming from the camera lens area. Easy to hear if you tap the top back edge of the phone. Seriously rattles hard when the phone vibrates, which if it is the focus I imagine can't be good for it. It also makes it sound a bit cheap with the rattle on vibrate as it's easily noticeable.
I was tossing and turning whether I should exchange it after setting the phone up for 2 days but looking around forums it seems like a common problem not limited to the HTC One. Great phone otherwise.
SomethingTwisted said:
I have the same rattle coming from the camera lens area. Easy to hear if you tap the top back edge of the phone. Seriously rattles hard when the phone vibrates, which if it is the focus I imagine can't be good for it. It also makes it sound a bit cheap with the rattle on vibrate as it's easily noticeable.
I was tossing and turning whether I should exchange it after setting the phone up for 2 days but looking around forums it seems like a common problem not limited to the HTC One. Great phone otherwise.
Click to expand...
Click to collapse
Mine does the same. Its the only issue I have with this phone, otherwise its an amazing phone. I have two friends in work with the same phone so I'm going ot see if they have the same issue too. Seems its on all of them so far so I wont do anything about it until I hear of a repair down the line.
Chimo
Every phone I've had in past 3yrs has some kind of rattle, just don't shake it
Sent from my HTC One using xda app-developers app
pifsworld said:
Every phone I've had in past 3yrs has some kind of rattle, just don't shake it
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
same here... a lot of phones have it. very annoying. My new htc one has it... not sure if i should exchange.. they might look at me like im crazy and tell them why i want to exchange
Every phone will rattle due to the auto focus. This is brought up every year and is a non issue .
Sent from my HTC One using xda app-developers app
ste1164 said:
Every phone will rattle due to the auto focus. This is brought up every year and is a non issue .
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
ohh so every htc one will have this tick, or rattle anyway?
Nickslife89 said:
ohh so every htc one will have this tick, or rattle anyway?
Click to expand...
Click to collapse
Not just every HTC, every phone.
My htc one hasn't really got any rattle but my iPhone rattles like a child's rattle and so did my nexus4. But like you say nothing to worry about
Sent from my HTC One using xda app-developers app

[Q] Camera issues

My phone dropped from about a meter (3 feet) off the ground the other day on to some concrete. Luckily there were no cracks or scratches on the phone so I thought it was fine.
A little while later I used the camera and noticed it looked a bit weird. The screen had lines all over it and the photos came out with a red tint. I thought that maybe it was just the app screwing up, so I tried a different camera app but came out with the same results.
I recorded a video of it happening: (but I can't post links since I'm a "new" user. So here's a gif and the picture I took.)
The front camera is completely fine, so I guess something in the rear got damaged when it hit the ground.
Is this problem fixable? Or is the rear camera broken for good? I'm thinking of buying a replacement lens online somewhere and opening the phone and swapping it for the broken one, but I'm not sure if the water resistance will remain intact.
That's unlucky man I'm guessing you will need a new lens and I'd probably get someone proper to do it so you can blame them if anything happens
Sent from my C6603 using xda app-developers app
I doubt it's the lens. Broken camera module.

[Q] S5 camera will not focus. is there a plastic coating on sensor?

Hi,
I mostly love my att S5, rooted and some xposed framework modules running.
But the camera fails to focus most of the time. I'm coming from the S3 which had a macro focus mode that worked well. The S5 doesn't seem to have a macro mode and when I first tried to focus on something close is when I noticed things aren't right. But the problem happens most of the time at other distances to the subject too.
The failure to focus happens with the Google camera as well.
I googled around and I'm not the only one with the problem. The only suggestion I saw was that there is a protective film on the camera that a lot of people don't see. This seems irrelevant to the sensor failing to judge the proper distance to the subject. I did have the film but it has a hole cut out so the camera's view is unobstructed, I took it off anyway.
I looked at the sensor and it does have an un-glasslike wavey-ness to it.
I started picking away at the edge but it seemed like I might be scratching it and nothing started peeling up. I need to look closer but cant find my magnifying glass. I'm leaning towards no film on there. Does anyone know for sure or have any fix for the focus issue?
Thanks.
I am having the same issue now. Anyone know how to fix?
Try zooming in one step before trying to focus for a macro shot. Works like a charm for me.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I'll try zooming in first, possibly a great tip but, that picture you posted is a great example of a crap macro. No offense.
You are certainly not the only one. The autofocus is god awful on my S5. Even at normal distances it will often fail to focus. It's something I've just had to accept and live with.
daveyian said:
I'll try zooming in first, possibly a great tip but, that picture you posted is a great example of a crap macro. No offense.
Click to expand...
Click to collapse
Which is why i removed it. I selected the wrong one when uploading and then lost all will to upload the correct one. It does work though. Unzoomed I could not get the camera to focus on the coil at all. One zoom step in and it focused immediately.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
same problem with my phone
daveyian said:
Hi,
I mostly love my att S5, rooted and some xposed framework modules running.
But the camera fails to focus most of the time. I'm coming from the S3 which had a macro focus mode that worked well. The S5 doesn't seem to have a macro mode and when I first tried to focus on something close is when I noticed things aren't right. But the problem happens most of the time at other distances to the subject too.
The failure to focus happens with the Google camera as well.
I googled around and I'm not the only one with the problem. The only suggestion I saw was that there is a protective film on the camera that a lot of people don't see. This seems irrelevant to the sensor failing to judge the proper distance to the subject. I did have the film but it has a hole cut out so the camera's view is unobstructed, I took it off anyway.
I looked at the sensor and it does have an un-glasslike wavey-ness to it.
I started picking away at the edge but it seemed like I might be scratching it and nothing started peeling up. I need to look closer but cant find my magnifying glass. I'm leaning towards no film on there. Does anyone know for sure or have any fix for the focus issue?
Thanks.
Click to expand...
Click to collapse
I've been having the same issue with my S5 and the back ward facing camera (as the forward facing one works fine). However, I've tried resetting the phone,
I love the phone, but the camera will focus sometimes and sometimes it won't. Resetting the cameras cache and all of it's settings sometimes works and sometimes doesn't.
It's still under warranty as I purchased it in Dec of 2014. Called samsung and they will take in for repair, but I'm out the phone for about two weeks!!
Is there something else I can try. I know it's not an app as the hard reset wiped out everything on the phone.

Rattling Noise from Camera

Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.
pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
Sent from my SM-N960U1 using Tapatalk
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
That does seem a little loud
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
Click to expand...
Click to collapse
The sound persists even when the camera app is open
KyleLee088 said:
The sound persists even when the camera app is open
Click to expand...
Click to collapse
Must be faulty. Any drops?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Must be faulty. Any drops?
Click to expand...
Click to collapse
Never dropped before
KyleLee088 said:
Never dropped before
Click to expand...
Click to collapse
I wouldn't worry about it then. If pics are fine.
Sent from my SM-N960U1 using Tapatalk
So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?
I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.
I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
Sent from my iPhone using Tapatalk
Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT

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