I just bought a Galaxy S from ebay and am facing this problem. Everything works fine on the phone and it doesnt look like there is any water damage. When I try to make a call the screen goes completely blank. I cannot disconnect the phone or do anything since the screen is blank. The only thing that I can do is remove the battery and install it again. Based on my research it seems like its a proximity sensor. I even went ahead downloaded Z-deviceTest and all hardware seems fine. I also upgraded to the official 2.3.3 from Samsung so I dont have a custom ROM, no root nothing! What can it be? Should I ask the seller for a refund or there are any tweaks for it. Any help is appreciated.
mitrals said:
I just bought a Galaxy S from ebay and am facing this problem. Everything works fine on the phone and it doesnt look like there is any water damage. When I try to make a call the screen goes completely blank. I cannot disconnect the phone or do anything since the screen is blank. The only thing that I can do is remove the battery and install it again. Based on my research it seems like its a proximity sensor. I even went ahead downloaded Z-deviceTest and all hardware seems fine. I also upgraded to the official 2.3.3 from Samsung so I dont have a custom ROM, no root nothing! What can it be? Should I ask the seller for a refund or there are any tweaks for it. Any help is appreciated.
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I'm not an expert, but seems related to a faulty proximity sensor indeed...
Sent from my GT-I9000 using XDA App
I am pretty positive that it is the proximity sensor as when I insert the headset calls can be made without the screen going blank. I dont have a screen protector and I tried to put some compressed air to see if that changes anything.
When making a call and the screen goes blank can you cover the proximity sensor for a while and see if its turning on the display? I kinda have the same issue sometimes and covering the sensor would normally do the job.
Sent from my SGS using XDA Premium
Same problem here, seems that plugging headset does the job. It is kind of lose or lose situation, even turning off (any idea how?) proximity sensor would not help as screen would be touched by ear Any other solution anyone? Or some kind of calibration? Check? Most applications from marked I have checked are crashing or showing 5cm from sensor regardless.
Hi guys
I am not sure if this has been posted before, i did a quick search but nothing shows up.
Sometimes If I hold the pen close enough (but without touching) the screen would annoyingly picks it up. The problem is way more apparent if I hold the phone upside down, with the screen facing downwards and holding the pen inclined at an angle. Is this a common problem?
also >>
On incoming calls the screen will not lock and not allow me to answer the call. I am unable to slide the "answer bar" across the screen, to answer calls. It won't move. This does not happen on every call but on average about 6 out of 10 calls. I went to the Verizon store and they could not make the problem occur and said they have never heard of this problem. Has anyone else had this happen. I'm trying to determine if this is a hardware problem with my phone of if it is a software problem.
what we can do , i think we should send this conversation to Samsung , i dont know how ask Samsung about this problem , if any one can send link of this conversation to Samsung may be they replay , if it is hardware problem we will go to agent , if software we can solve it online
please please please we i need help
spen
spen has its calibration and when the phone is upside down
(or even tilted,..) it tends to lose itself.
It happens with everyone. So you are not alone.
first thank you , so what about a i can not answer
Does anyone else have this issue? It's really driving me crazy to the point where I feel like ditching the Nexus 6. It's not even every call, but it is enough to annoy me. Pull the phone away from my head and the screen wont wake up. All I can do is long hold power to force a reset. It's really annoying. I've tried the proximity fix for 5.1 but it still happens. I can't set "power to end call" because also sometimes the phone doesn't wake the screen when there is an incoming call so I have to press power to wake the screen to see who it is.
Does anyone have any idea how to get around this other than the two solutions above? This has happened on both my devices (Original and RMA) and I just can't take it any more.
I sounds like a faulty proximity sensor. And I've observed intermittent behavior like this on previous phones (but not my N6). You can test this with a number of apps. I've used "Sensor Box for Android", but there are several more. Prox sensor is located near the top LH corner. With the app open and on prox sensor, passing your hand over it should register on the app.
You are so active on this forum that I won't even ask about a screen protector....
The proximity sensor seems to work fine under all tests that I have done. I actually use Tasker to utilise the proximity sensor to set ringer volume based on whether it is activated or not (eg in my pocket, proximity sensor CLOSE, set ringer high).
Its not every call either and multiple Nexus 6 devices have had this issue for me too. Proximity sensor works in every test
That's weird. I've had no issues at all. I assume you have the issue on the stock ROM too.....
I suppose I'll have to test though I don't really want to run stock.
What about disabling Tasker and trying it out.
Happens with or without tasker. It's pretty much always done it since 5.1
There are known issues with the prox being flaky on this device. I just need to find a way to overcome this.
Remember, we need to separate problem solving from the idea of how we want our phone to look and perform. Once you've identified the root cause, you can then decide what steps you want to take to solve it.
*Sigh* Yes I know. But it's so intermittent I won't know if it solves it for a looooong time. It would be quicker to return to stock, sell it and buy something else
I've literally never ran stock on the nexus 6.
Like Camera indicated, I'd try removing the screen protector if you have one and see if it's better.
It's not a protector issue.
Let's assume I've done all the obvious things except flash stock
Edit. I'm going to try and use power button ends call. Just to see of its an active call that causes it.
Hopefully it will happen when I can take a log cat but inise the phone very rarely.
Try this app in the Playstore.
https://play.google.com/store/apps/details?id=com.vorlan.screenoncall.free
I had a similar issue where the screen would time out while I was on a call and wouldn't wake when I moved the phone away from my face. I had to hit power button to wake phone and enter pin just to end a call. I make/recieve over 100 calls per day and it was getting old til I found this app. Works perfectly every time.
Thanks but that's not the same issue. Mine will not wake at all. I have to force a reboot to get display
You might give the app a try just to see. It keeps the screen on during a call but the proximity sensor still shuts the screen off unless you are on speaker phone. It may not work, but worth a try to keep your N6!
I've seen the same thing with my N6, display goes black (randomly, not even related to a call) and the only thing I can do is reboot. Haven't wasted any time looking for a solution, 'cause I don't think there is an easy one and there is no way to know if something you try is even going to work! I just reboot and move on.
Just posting to let you know you are not crazy and there is someone else out there with the same problem!!!
I'm not sure what you mean. I've been recommended this app before but I don't like the idea of mybscreen being on.
What do you mean it keeps the screen on but proximity still shuts it off? .
Thanks for confirming
Basically it doesn't let the screen timeout. Proximity sensor still functions like normal.
I would try it and see.
If it helps good, if not no harm. It definitely fixed my issue, even if my issue wasn't exactly what you're experiencing.
Well power button end call didn't help. I don't think it is a proximity sensor issue. Let's hope it happens when I can get a logcat. Unlikely. Maybe a job for tasker.
I had this issue too. I eventually thought it was tied to UV, but then I installed all stock and didnt change anything and it still happened. Maybe a bug in lollipop.
If I get a call while the phone is in my pocket, the touch screen is unresponsive.
The screen will become responsive again if I press the power button (causing me to ignore the call).
I've been having this issue with the phone for a long time now (ever since I bought it, I think), and I know now that this phone is not the only one to suffer from this issue but haven't found any solution.
I know for a fact that it is not related to defective screen or "problematic" screen protector.
Has anyone suffered from the same bug, and if so did you find a solution ?
Diviner said:
If I get a call while the phone is in my pocket, the touch screen is unresponsive.
The screen will become responsive again if I press the power button (causing me to ignore the call).
I've been having this issue with the phone for a long time now (ever since I bought it, I think), and I know now that this phone is not the only one to suffer from this issue but haven't found any solution.
I know for a fact that it is not related to defective screen or "problematic" screen protector.
Has anyone suffered from the same bug, and if so did you find a solution ?
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i had similar problems too. mine was caused by a lock screen.
Hi guys,
So I had to replace my broken screen.
I replaced and everything was working fine until one day, after 1 month, I start getting some ghost touchs in my screen.
There are some spots that triggers the touch at random times and keep pressed.
I've attached a screenshot showing one touch, that of course it is not mine, but keeps pressed for some reason.
If I press that region very hard sometimes the ghost touch disappear which leads to conclude that something is wrong with the screen that I bought, BUT if I reboot the phone it also fixes it, and that is what bothers me the most, I think it is not a physical problem but a software thing.
Can anyone help me break down this problem?
solution?
Do you had any solution for that?
Was it a hardware or software problem?
Best regards,
Spasshawwe