Database Develop

[Q] HTC One Silver Batch Problem - Batch HT338W ? Poll

I am awaiting my 3rd replacement handset from 3 UK
My first handset had an issue when using the camera to record video - despite the room being quiet the video had loud hissing on it
http://www.youtube.com/watch?v=VQ1xApO0wN8
My second hadset has a problem with the screen where it is not sealed correctly at the top and also a proximity sensor issue
(which I discovered this morning)
3 uk are as said sending me a third replacement handset out and have said after the 3rd handset if there is a fault it has to go to HTC for repair which isn't right and I will be fighting that (however im hoping that the 3rd is perfect)
Both handsets I have had so far have been from the batch HT338W.
I have just spoken to HTC who say they are not aware of a batch issue and explained their repair service which has a 5 day turn around
I wanted to know if you have a HTC One in Silver from the batch HT338W and want to know have you any issues with it ?
I have set up a poll ....
simply
No issues
Minor issues
Major issues - Kept Phone
Major Issues - Returned for replacement
Can you also reply back to explain what your issues are if there are any and also where you got the phone from (eg phones4u, 3 uk, Amazon etc)
I am hoping to escalate to HTC regarding this batch and would like some evidence
Thanks

I'm not sure if this is just your batch... I just tested my camera and also hear continuous loud hissing. My batch number is FA33K ...

I have a hissing noise present when I play all audio, video included, no matter how I am playing the audio (bluetooth speakers, headphones, the phones speakers, etc). Play a quietish song through decent headphones (the ones in the box?) at the lowest volume, thats when the noise is most noticeable.
Edit- Also have you tried playing the video recorded by the phone on another device?

In my opinion give it back and buy it next month.

HTC are aware of the hissing and its a software issue.
Sent from my HTC One using xda app-developers app

HTC are aware of the hissing and its a software issue.
Click to expand...
Click to collapse
I rang them and they categorically stated that they are not. Other people on this forum have said that they have no issues with hissing, suggesting that it is a hardware issue.

This is my 4th HTC One. Also bought from 3uk. Camera issues. While having shiny white things in focus, black stripes were running over the object. For example i focused a white car. Phone made it black striped bright blue. This one however has no issues. Runs smoothly. They have to change it for you. Accept no repair bull****. Good luck!
Sent from my HTC One using xda premium

Four is bad thought I was doing good with three replacements
Just out of curious we're they all the same batch ?
Believe me I won't be accepting a repair as I'm within 28 days I've documented all faults by picture or video
What's the serial of your perfect one ?
First 6 numbers and letters only needed
Wonder if you got a new batch ?
Sent from my HTC One using xda premium

Waiting for my 3rd replacement from 3UK. Gaps, overhang, chips on the back on both device. First device HT32... had the hissing on video, haven't tried on the second device (HT33J).
No issues with the picture quality.
Sent from my Galaxy Nexus using Tapatalk 2

eat1981 said:
Waiting for my 3rd replacement from 3UK. Gaps, overhang, chips on the back on both device. First device HT32... had the hissing on video, haven't tried on the second device (HT33J).
No issues with the picture quality.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
did 3 replace it without fuss ? they said that if the next handset is faulty it needs to go to HTC
I wonder if they know they have a batch issue ?

Proximity Sensor issues
Not good
Also Back and Home not lite .. down to proximity sensor faulty I presume
http://www.youtube.com/watch?v=TTKCsZStbtc&feature=youtu.be

Do you have beats audio on? This causes a really loud hiss when playing back video recordings. However, when this is deselected, it causes significant reduction in hiss. I found that in this latter condition, there's comparable hiss to that found on my other phones.
Currently using: BB Z10, HTC ONE and GALAXY NOTE 2

mancuk29 said:
did 3 replace it without fuss ? they said that if the next handset is faulty it needs to go to HTC
I wonder if they know they have a batch issue ?
Click to expand...
Click to collapse
Replaced first one without fuss, but had to wait over 2 weeks as no stock. Refused to replace the second until I sent an official complaint to HQ. Now agreed to replace but again no stock so have to wait.
Sent from my Galaxy Nexus using Tapatalk 2

Just tried the video thing in a silent room and I can hear the hissing. I think I can live with it, though.

eat1981 said:
Replaced first one without fuss, but had to wait over 2 weeks as no stock. Refused to replace the second until I sent an official complaint to HQ. Now agreed to replace but again no stock so have to wait.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I have just filled out a complaint form advising of my issues and also emailed threes executive office so they are aware
As said it is all "what if" and im hoping the third handset is not faulty but I have made my thoughts known if it is !

mancuk29 said:
Proximity Sensor issues
Not good
Also Back and Home not lite .. down to proximity sensor faulty I presume
http://www.youtube.com/watch?v=TTKCsZStbtc&feature=youtu.be
Click to expand...
Click to collapse
that is not a proximity sensor issue. if the phone is on speaker then the proximity sensor won't turn on. it only turns on when you're using the handset mode to turn off the screen.

CursiveQ said:
that is not a proximity sensor issue. if the phone is on speaker then the proximity sensor won't turn on. it only turns on when you're using the handset mode to turn off the screen.
Click to expand...
Click to collapse
oops im bad - uploaded the wrong one thanks for noticing.
I did a video with speakers on and also off .. should have loaded the one with the speakers off
and also showed the app which tests proximity and as you will see its not budging when I cover the sensor at the top
Did work out from my note 2 that the proximity sensor only kicks in when the phone is on normal mode and not speaker mode
corrected and proper video now uploaded
http://www.youtube.com/watch?v=Otsa0_gkVI8&feature=youtu.be

Hissing only happens when beats is selected on this is not a fault also the Mic is sensitive
disable beats and it will be back to normal

mox123 said:
Hissing only happens when beats is selected on this is not a fault also the Mic is sensitive
disable beats and it will be back to normal
Click to expand...
Click to collapse
Don't know if that's true because on my replacement the video works perfect with beats enabled. Shame it two has two other faults !
Sent from my HTC One using Tapatalk 2

HT33FW
No issues that I am aware of, video has good quality pictures and audio.
There does appear to be a very small gap (miniscule) at the top, between aluminium (speaker) grill and plastic that is insignificant to me.
In summary I am very happy with the build quality of my HTC One
I wish you luck.
Sent from my HTC One using xda app-developers app

[Q] Basic Problems with HTC One M7

I'm a HTC One user..and i had to search so many pages just to find out all the basic problems with HTC One device..so now i'm making a specific thread for this..
This list will help those people who are planning to buy HTC One, have planned to buy HTC One or have already bought HTC One.
I'm gonna list down the problems with this device in 2 categories..first the very common problem with the device and second the rare problems that only few people are facing..
This post will be regularly updated depending on the people comments..so if you have any problem with your device people do comment on this thread..i will read each and every comment and update the data..
Common Problems
1. Gap Problem : The gap between the speaker grill and the body..both at top and bottom. Since HTC is promoting this phone as 'ZERO GAP' phone..this manufacturing fault is unacceptable.. http://img541.imageshack.us/img541/628/img2897q.jpg
2. Camera Problem : I have personally faced this problem.
Picture : http://i.imgur.com/vQ0b0np.jpg
Video : http://www.youtube.com/watch?v=4p7a9tdNVYo&feature=youtu.be
Thread for this : http://forum.xda-developers.com/showthread.php?t=2317507
This problem is noticeable when you take pictures in low light. By default if you take a picture in a dark room..the picture should be black..since no light source is available..but in defective HTC One it's red/purple.
Again this is totally unacceptable since HTC has marketed this phone as the best phone for low light pictures..
3. Loudspeaker : This problem was there in my first device..when at maximum volume..there is a hissing sound from the speakers.. This sound/vibration is also visible when calling someone..or when you play music at max volume.
Again HTC has marketed this device as the phone with the best sound speakers..so i have no idea whether HTC has a Q&C dept or not..because the quality is really poor..
4 Dead Pixels : Many people have reported dead pixels..
5. Proximity Sensor: The proximity sensor is not working in few devices.
Other Problems
1. The home and back button weren't working properly..but after the update i think it's working fine.
2. Few people have noticed purple tint in the center of the pictures taken by the camera...
3. Mic problem
4. Death Grip
5. Cracked Camera Glass
There is no possible solution for the above issues..the only possible thing to do is to get it repaired or replaced..
I have already got one device replaced and will be getting another device replaced this week till i don't find a perfect device!
So please do let us know if you have faced any problem with your HTC one..so i can make a check-list for the new HTC One users..so that they can buy a defect free HTC ONE!

I had to return 1 phone because the back mic didn't work so I had no speakerphone. I have read that HTC has since changed the type of mic being used during manufacture.

crushalot said:
I had to return 1 phone because the back mic didn't work so I had no speakerphone. I have read that HTC has since changed the type of mic being used during manufacture.
Click to expand...
Click to collapse
This was reason they had to change the mic..
http://htcsource.com/2013/04/st-mic...ry-injunction-against-htc-one-in-netherlands/

How to check if secondary mic works or not?
Sent from my HTC One using xda app-developers app

ullekh99 said:
How to check if secondary mic works or not?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
The easiest way to test is to take a video in HD mode as it uses both mics to record video sound in stereo. During the recording run your fingers over the 2 mics one after another.
When playing it back you should hear the noises from your finger touching the mics.

crushalot said:
The easiest way to test is to take a video in HD mode as it uses both mics to record video sound in stereo. During the recording run your fingers over the 2 mics one after another.
When playing it back you should hear the noises from your finger touching the mics.
Click to expand...
Click to collapse
Thank you!
Just for those who have no idea where the mics are..there are two small holes..
1. Right side of the USB Charging port
2. Top-Right Corner on the backside of the phone

Has anyone faced death grip?? I saw a video in which the person was explaining the reasons for which he was changing his phone from HTC One to Galaxy S4..and in that video he said the main reason was Death Grip!

amolbali said:
Has anyone faced death grip?? I saw a video in which the person was explaining the reasons for which he was changing his phone from HTC One to Galaxy S4..and in that video he said the main reason was Death Grip!
Click to expand...
Click to collapse
yes i m also faceing death grip problem
i make thread for death grip hey guys you getting wifi death grip problem
http://forum.xda-developers.com/showthread.php?p=43663777#post43663777
add 1 more problem

japjit100 said:
yes i m also faceing death grip problem
i make thread for death grip hey guys you getting wifi death grip problem
http://forum.xda-developers.com/showthread.php?p=43663777#post43663777
add 1 more problem
Click to expand...
Click to collapse
I'm adding that to the list..can you please explain the problem here?? or can u upload a picture or video of death grip?

Shouldn't there be an option to choose no issues? I slapped a Mophie case on my One and immediately rooted and flashed Android Revolution HD and have had zero issues. Coming from having every single iPhone since the very first I have to say I am really happy with this device. Freedom!!!

cherrytontonne said:
Shouldn't there be an option to choose no issues? I slapped a Mophie case on my One and immediately rooted and flashed Android Revolution HD and have had zero issues. Coming from having every single iPhone since the very first I have to say I am really happy with this device. Freedom!!!
Click to expand...
Click to collapse
Is there any way I can add new options??

amolbali said:
Is there any way I can add new options??
Click to expand...
Click to collapse
no edit thread/edit poll option anywhere?

cherrytontonne said:
no edit thread/edit poll option anywhere?
Click to expand...
Click to collapse
Found an option to edit the post..but couldn't find anything to edit the poll!!

Well. Honestly, I don't see the gap issue since mine is black so I can't really tell. The only problem I've had is 7 dead pixels and with a 1080p screen, the only time I was seriously able to figure that out was in recovery mode at night when all the lights were out. So, I don't really see any major problems.

I have a flawless phone besides a bulging volume rocker and the biggest issue - TERRIBLE signal... No dead pixels that I've noticed, speakers sound fine, maybe a little buzzing but nothing out of the ordinary...
Coming from an S4... Which was flawless... I'm not happy about the signal issue and the usual fanfare of going through ridiculous steps to unlock the bootloader, get S-OFF, etc., but it seems like a decent device. Definitely a much better screen overall than the S4, not very laggy (I haven't gone to 4.2.2 just yet because I literally just started using it today but the S4 blew me away how quickly you could use it from power off to power on but the lag goes away after Sense loads) but I'm having radio issues all the way around (except the "death grip") - my GPS doesn't want to lock, mobile handshakes not only take forever but I can't get LTE with my case on, etc. And the speakers really aren't THAT impressive. The S4 is similarly loud although I heard HTC turned the volume down on a firmware upgrade because people were complaining they were too loud so who knows.
I just might have to start the damn warranty exchanges for the signal. *sigh* I see HTC's quality control has not improved over the years...

amolbali said:
I'm adding that to the list..can you please explain the problem here?? or can u upload a picture or video of death grip?
Click to expand...
Click to collapse
Video for death grip problem http://www.youtube.com/watch?v=-ArHHyYWvhc
Sent from my HTC One using xda premium

japjit100 said:
Video for death grip problem http://www.youtube.com/watch?v=-ArHHyYWvhc
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Just saw your video..and according to me this much drop is acceptable..the plastic part on this phone is meant for signals transmission..so if you block those areas..it will automatically effect the transmission..
Let's us wait for more response..

amolbali said:
Just saw your video..and according to me this much drop is acceptable..the plastic part on this phone is meant for signals transmission..so if you block those areas..it will automatically effect the transmission..
Let's us wait for more response..
Click to expand...
Click to collapse
If you are seeing YouTube videos in landscape is problem video not load
Sent from my HTC One using xda premium

Camera Issue (Red/Purple Tint)

idrOiding said:
Camera Issue (Red/Purple Tint)
Click to expand...
Click to collapse
Please write a mail to HTC if you are unhappy with your device quality..
Here is the link for that
http://www.htc.com/in/contact/email/
They should at least know the problems you are facing with this device!

HTC One speaker on/off when flipping phone in call?

Hello
i've just bought my HTC One, after using the One X for two years.
what i remember from the One x is that when you have a call, you can just flip the device and it will automatically turn the speaker on
on the HTC One - it doesnt happand, why is that?

Because we have front facing speakers

Marc199 said:
Because we have front facing speakers
Click to expand...
Click to collapse
lol
so i guess its supposed to be like that

[Q] How to check if HTC One has dual HDR mic or not?

Hello. guys! I am thinking of buying a new (or even used) HTC One, especially for the dual HDR mic's loud environment recording capabilities. I have heard about the HTC - Nokia mic thing and I want to make sure that what I buy does have those awesome mic's. Is there a way to check that before I actually go to a concert/club?

Change 13MP rear camera?

Hi,
My camera lost quality picture. So I plan to buy a new OEM camera piece. I know how to open the phone, but I don't know how to pull out the camera and replace for the new one.
Is there someone who knows how to change the 13MP rear camera on HTC One Mini 2? Thanks in advance.

Hsuan24 said:
Hi,
My camera lost quality picture. So I plan to buy a new OEM camera piece. I know how to open the phone, but I don't know how to pull out the camera and replace for the new one.
Is there someone who knows how to change the 13MP rear camera on HTC One Mini 2? Thanks in advance.
Click to expand...
Click to collapse
you might just need to clean it but heres a video how
https://www.youtube.com/watch?v=4I_uONzmaiQ

Here different picture from different phone.
1) HTC One S
2) Samsung Galaxy S2 GT-I9100
3) HTC One Mini 2
You can see HTC One Mini 2 picture is less color and not clear.

Hsuan24 said:
Here different picture from different phone.
1) HTC One S
2) Samsung Galaxy S2 GT-I9100
3) HTC One Mini 2
You can see HTC One Mini 2 picture is less color and not clear.
Click to expand...
Click to collapse
have you thought about sending to HTC for repair???