I am awaiting my 3rd replacement handset from 3 UK
My first handset had an issue when using the camera to record video - despite the room being quiet the video had loud hissing on it
http://www.youtube.com/watch?v=VQ1xApO0wN8
My second hadset has a problem with the screen where it is not sealed correctly at the top and also a proximity sensor issue
(which I discovered this morning)
3 uk are as said sending me a third replacement handset out and have said after the 3rd handset if there is a fault it has to go to HTC for repair which isn't right and I will be fighting that (however im hoping that the 3rd is perfect)
Both handsets I have had so far have been from the batch HT338W.
I have just spoken to HTC who say they are not aware of a batch issue and explained their repair service which has a 5 day turn around
I wanted to know if you have a HTC One in Silver from the batch HT338W and want to know have you any issues with it ?
I have set up a poll ....
simply
No issues
Minor issues
Major issues - Kept Phone
Major Issues - Returned for replacement
Can you also reply back to explain what your issues are if there are any and also where you got the phone from (eg phones4u, 3 uk, Amazon etc)
I am hoping to escalate to HTC regarding this batch and would like some evidence
Thanks
I'm not sure if this is just your batch... I just tested my camera and also hear continuous loud hissing. My batch number is FA33K ...
I have a hissing noise present when I play all audio, video included, no matter how I am playing the audio (bluetooth speakers, headphones, the phones speakers, etc). Play a quietish song through decent headphones (the ones in the box?) at the lowest volume, thats when the noise is most noticeable.
Edit- Also have you tried playing the video recorded by the phone on another device?
In my opinion give it back and buy it next month.
HTC are aware of the hissing and its a software issue.
Sent from my HTC One using xda app-developers app
HTC are aware of the hissing and its a software issue.
Click to expand...
Click to collapse
I rang them and they categorically stated that they are not. Other people on this forum have said that they have no issues with hissing, suggesting that it is a hardware issue.
This is my 4th HTC One. Also bought from 3uk. Camera issues. While having shiny white things in focus, black stripes were running over the object. For example i focused a white car. Phone made it black striped bright blue. This one however has no issues. Runs smoothly. They have to change it for you. Accept no repair bull****. Good luck!
Sent from my HTC One using xda premium
Four is bad thought I was doing good with three replacements
Just out of curious we're they all the same batch ?
Believe me I won't be accepting a repair as I'm within 28 days I've documented all faults by picture or video
What's the serial of your perfect one ?
First 6 numbers and letters only needed
Wonder if you got a new batch ?
Sent from my HTC One using xda premium
Waiting for my 3rd replacement from 3UK. Gaps, overhang, chips on the back on both device. First device HT32... had the hissing on video, haven't tried on the second device (HT33J).
No issues with the picture quality.
Sent from my Galaxy Nexus using Tapatalk 2
eat1981 said:
Waiting for my 3rd replacement from 3UK. Gaps, overhang, chips on the back on both device. First device HT32... had the hissing on video, haven't tried on the second device (HT33J).
No issues with the picture quality.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
did 3 replace it without fuss ? they said that if the next handset is faulty it needs to go to HTC
I wonder if they know they have a batch issue ?
Proximity Sensor issues
Not good
Also Back and Home not lite .. down to proximity sensor faulty I presume
http://www.youtube.com/watch?v=TTKCsZStbtc&feature=youtu.be
Do you have beats audio on? This causes a really loud hiss when playing back video recordings. However, when this is deselected, it causes significant reduction in hiss. I found that in this latter condition, there's comparable hiss to that found on my other phones.
Currently using: BB Z10, HTC ONE and GALAXY NOTE 2
mancuk29 said:
did 3 replace it without fuss ? they said that if the next handset is faulty it needs to go to HTC
I wonder if they know they have a batch issue ?
Click to expand...
Click to collapse
Replaced first one without fuss, but had to wait over 2 weeks as no stock. Refused to replace the second until I sent an official complaint to HQ. Now agreed to replace but again no stock so have to wait.
Sent from my Galaxy Nexus using Tapatalk 2
Just tried the video thing in a silent room and I can hear the hissing. I think I can live with it, though.
eat1981 said:
Replaced first one without fuss, but had to wait over 2 weeks as no stock. Refused to replace the second until I sent an official complaint to HQ. Now agreed to replace but again no stock so have to wait.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I have just filled out a complaint form advising of my issues and also emailed threes executive office so they are aware
As said it is all "what if" and im hoping the third handset is not faulty but I have made my thoughts known if it is !
mancuk29 said:
Proximity Sensor issues
Not good
Also Back and Home not lite .. down to proximity sensor faulty I presume
http://www.youtube.com/watch?v=TTKCsZStbtc&feature=youtu.be
Click to expand...
Click to collapse
that is not a proximity sensor issue. if the phone is on speaker then the proximity sensor won't turn on. it only turns on when you're using the handset mode to turn off the screen.
CursiveQ said:
that is not a proximity sensor issue. if the phone is on speaker then the proximity sensor won't turn on. it only turns on when you're using the handset mode to turn off the screen.
Click to expand...
Click to collapse
oops im bad - uploaded the wrong one thanks for noticing.
I did a video with speakers on and also off .. should have loaded the one with the speakers off
and also showed the app which tests proximity and as you will see its not budging when I cover the sensor at the top
Did work out from my note 2 that the proximity sensor only kicks in when the phone is on normal mode and not speaker mode
corrected and proper video now uploaded
http://www.youtube.com/watch?v=Otsa0_gkVI8&feature=youtu.be
Hissing only happens when beats is selected on this is not a fault also the Mic is sensitive
disable beats and it will be back to normal
mox123 said:
Hissing only happens when beats is selected on this is not a fault also the Mic is sensitive
disable beats and it will be back to normal
Click to expand...
Click to collapse
Don't know if that's true because on my replacement the video works perfect with beats enabled. Shame it two has two other faults !
Sent from my HTC One using Tapatalk 2
HT33FW
No issues that I am aware of, video has good quality pictures and audio.
There does appear to be a very small gap (miniscule) at the top, between aluminium (speaker) grill and plastic that is insignificant to me.
In summary I am very happy with the build quality of my HTC One
I wish you luck.
Sent from my HTC One using xda app-developers app
Related
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I do have background noises that do sound like some static/buzzing, most noticeable after the ringtone / notificiation playback, for a second. And no, the actual ringtone / soundfiles are just fine, its related to the One.
S/N on Qualcomm DACs is not the best, but this sounds like maybe something different.
Background noise solution
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
Hi I know the solution! Just switch off the NFC!
Settings/more/nfc
And you will be happy :good:
BRG
T
The noise is really quite significant, it makes listening to music over headphones pretty bad below half volume.
NFC was already turned off, but thanks for the advice anyway.
Sent from my HTC One using xda app-developers app
I've noticed the hissing when I use the camera to video something
I'm waiting for a replacement but now wonder if all phones are affected by the problem
Sent from my HTC One using xda premium
I doubt it, this is the only thread describing this problem so far. Return it is... Love the phone but am hating the build quality.
Sent from my HTC One using xda app-developers app
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I think it might relate to Enable Beats sound. However, customer service told me HTC is working on this and will fix in SW.
It is the beats audio. Turn it off and the hiss is greatly reduced.
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
I have this problem as well on my HTC One (Black).
It seems to be most noticeable on Youtube videos and games for me, disabling beats audio does seem to reduce the background noise / static but doesn't seem to get rid of it entirely, it also seems to happen no matter what you have the volume set to or if you are using headphones / the speakers.
I couldn't live with it and tried to get it replaced by phones4u but technical support said I would have to take it to a store and compare it with another HTC One, unfortunately no stores near me have any in stock so I am going to return it and wait for some of the kinks / build issues with the phone to be worked out.
-Aziki
Jme369 said:
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
Click to expand...
Click to collapse
Did you end up getting a replacement and does it fix the problem?
Thanks,
Aziki
In my experience from having the One since Friday, I would say it is a software issue rather than the hardware. I do get popping and bad hissing from the speakers at different frequencies, but if I turn off Beats Audio it is reduced drastically, although then you lose the nice bass and depth from the speakers. Hopefully it will be fixed in an update. I mostly notice it on YouTube videos or files with lower quality/bitrate.
Rescheduled my delivery for tomorrow but will update this thread, id be suprised if this is an issue common to all the handsets though as it's pretty unlivable for me and I would have guessed more people would have reported it.
Sent from my HTC One using xda app-developers app
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Jme369 said:
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Click to expand...
Click to collapse
That sucks! :/
I was hoping you would come back saying your new phone is perfect and doesn't have the problem. It's weird that no one has come into this thread saying they don't have the problem, although only a handful of people have said they do.
It does seem like a software problem like you and a few other people have mentioned, considering sound is one of the main selling points of this phone you would have thought they wouldn't have shipped it with such an obvious flaw.
I'll be sending my phone back tomorrow and at this rate I'm not sure if I will be getting another one as the sound problem bugged the hell out of me for the short time I used it.
-Aziki
Phoned three and they were really apologetic, sending me a new phone that they will first inspect for build quality issues. I expect the audio issue will persist though. Phoned HTC to see if its a software issue or not (also reported the capacitive button issue) and a manager is going to phone me back at some point today or tomorrow. They have until the s4 release date to give me the phone I paid for or im jumping ship.... Good luck with your replacement .
The hissing is a known issue which only appears on some builds, I personally have no issue so it is hardware
What is the serial number of your device (the first 6 characters)? Would love to be able to track which build exactly has the issue.
Just to clarify, the hissing is most noticeable if you play a track at low volume through headphones. Is made worse with beats enabled, but still occurs without it on.
Serial number is HT339W, so it was made on the 9th March 2013 in Taiwan. No hissing at all
I'm a HTC One user..and i had to search so many pages just to find out all the basic problems with HTC One device..so now i'm making a specific thread for this..
This list will help those people who are planning to buy HTC One, have planned to buy HTC One or have already bought HTC One.
I'm gonna list down the problems with this device in 2 categories..first the very common problem with the device and second the rare problems that only few people are facing..
This post will be regularly updated depending on the people comments..so if you have any problem with your device people do comment on this thread..i will read each and every comment and update the data..
Common Problems
1. Gap Problem : The gap between the speaker grill and the body..both at top and bottom. Since HTC is promoting this phone as 'ZERO GAP' phone..this manufacturing fault is unacceptable.. http://img541.imageshack.us/img541/628/img2897q.jpg
2. Camera Problem : I have personally faced this problem.
Picture : http://i.imgur.com/vQ0b0np.jpg
Video : http://www.youtube.com/watch?v=4p7a9tdNVYo&feature=youtu.be
Thread for this : http://forum.xda-developers.com/showthread.php?t=2317507
This problem is noticeable when you take pictures in low light. By default if you take a picture in a dark room..the picture should be black..since no light source is available..but in defective HTC One it's red/purple.
Again this is totally unacceptable since HTC has marketed this phone as the best phone for low light pictures..
3. Loudspeaker : This problem was there in my first device..when at maximum volume..there is a hissing sound from the speakers.. This sound/vibration is also visible when calling someone..or when you play music at max volume.
Again HTC has marketed this device as the phone with the best sound speakers..so i have no idea whether HTC has a Q&C dept or not..because the quality is really poor..
4 Dead Pixels : Many people have reported dead pixels..
5. Proximity Sensor: The proximity sensor is not working in few devices.
Other Problems
1. The home and back button weren't working properly..but after the update i think it's working fine.
2. Few people have noticed purple tint in the center of the pictures taken by the camera...
3. Mic problem
4. Death Grip
5. Cracked Camera Glass
There is no possible solution for the above issues..the only possible thing to do is to get it repaired or replaced..
I have already got one device replaced and will be getting another device replaced this week till i don't find a perfect device!
So please do let us know if you have faced any problem with your HTC one..so i can make a check-list for the new HTC One users..so that they can buy a defect free HTC ONE!
I had to return 1 phone because the back mic didn't work so I had no speakerphone. I have read that HTC has since changed the type of mic being used during manufacture.
crushalot said:
I had to return 1 phone because the back mic didn't work so I had no speakerphone. I have read that HTC has since changed the type of mic being used during manufacture.
Click to expand...
Click to collapse
This was reason they had to change the mic..
http://htcsource.com/2013/04/st-mic...ry-injunction-against-htc-one-in-netherlands/
How to check if secondary mic works or not?
Sent from my HTC One using xda app-developers app
ullekh99 said:
How to check if secondary mic works or not?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
The easiest way to test is to take a video in HD mode as it uses both mics to record video sound in stereo. During the recording run your fingers over the 2 mics one after another.
When playing it back you should hear the noises from your finger touching the mics.
crushalot said:
The easiest way to test is to take a video in HD mode as it uses both mics to record video sound in stereo. During the recording run your fingers over the 2 mics one after another.
When playing it back you should hear the noises from your finger touching the mics.
Click to expand...
Click to collapse
Thank you!
Just for those who have no idea where the mics are..there are two small holes..
1. Right side of the USB Charging port
2. Top-Right Corner on the backside of the phone
Has anyone faced death grip?? I saw a video in which the person was explaining the reasons for which he was changing his phone from HTC One to Galaxy S4..and in that video he said the main reason was Death Grip!
amolbali said:
Has anyone faced death grip?? I saw a video in which the person was explaining the reasons for which he was changing his phone from HTC One to Galaxy S4..and in that video he said the main reason was Death Grip!
Click to expand...
Click to collapse
yes i m also faceing death grip problem
i make thread for death grip hey guys you getting wifi death grip problem
http://forum.xda-developers.com/showthread.php?p=43663777#post43663777
add 1 more problem
japjit100 said:
yes i m also faceing death grip problem
i make thread for death grip hey guys you getting wifi death grip problem
http://forum.xda-developers.com/showthread.php?p=43663777#post43663777
add 1 more problem
Click to expand...
Click to collapse
I'm adding that to the list..can you please explain the problem here?? or can u upload a picture or video of death grip?
Shouldn't there be an option to choose no issues? I slapped a Mophie case on my One and immediately rooted and flashed Android Revolution HD and have had zero issues. Coming from having every single iPhone since the very first I have to say I am really happy with this device. Freedom!!!
cherrytontonne said:
Shouldn't there be an option to choose no issues? I slapped a Mophie case on my One and immediately rooted and flashed Android Revolution HD and have had zero issues. Coming from having every single iPhone since the very first I have to say I am really happy with this device. Freedom!!!
Click to expand...
Click to collapse
Is there any way I can add new options??
amolbali said:
Is there any way I can add new options??
Click to expand...
Click to collapse
no edit thread/edit poll option anywhere?
cherrytontonne said:
no edit thread/edit poll option anywhere?
Click to expand...
Click to collapse
Found an option to edit the post..but couldn't find anything to edit the poll!!
Well. Honestly, I don't see the gap issue since mine is black so I can't really tell. The only problem I've had is 7 dead pixels and with a 1080p screen, the only time I was seriously able to figure that out was in recovery mode at night when all the lights were out. So, I don't really see any major problems.
I have a flawless phone besides a bulging volume rocker and the biggest issue - TERRIBLE signal... No dead pixels that I've noticed, speakers sound fine, maybe a little buzzing but nothing out of the ordinary...
Coming from an S4... Which was flawless... I'm not happy about the signal issue and the usual fanfare of going through ridiculous steps to unlock the bootloader, get S-OFF, etc., but it seems like a decent device. Definitely a much better screen overall than the S4, not very laggy (I haven't gone to 4.2.2 just yet because I literally just started using it today but the S4 blew me away how quickly you could use it from power off to power on but the lag goes away after Sense loads) but I'm having radio issues all the way around (except the "death grip") - my GPS doesn't want to lock, mobile handshakes not only take forever but I can't get LTE with my case on, etc. And the speakers really aren't THAT impressive. The S4 is similarly loud although I heard HTC turned the volume down on a firmware upgrade because people were complaining they were too loud so who knows.
I just might have to start the damn warranty exchanges for the signal. *sigh* I see HTC's quality control has not improved over the years...
amolbali said:
I'm adding that to the list..can you please explain the problem here?? or can u upload a picture or video of death grip?
Click to expand...
Click to collapse
Video for death grip problem http://www.youtube.com/watch?v=-ArHHyYWvhc
Sent from my HTC One using xda premium
japjit100 said:
Video for death grip problem http://www.youtube.com/watch?v=-ArHHyYWvhc
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Just saw your video..and according to me this much drop is acceptable..the plastic part on this phone is meant for signals transmission..so if you block those areas..it will automatically effect the transmission..
Let's us wait for more response..
amolbali said:
Just saw your video..and according to me this much drop is acceptable..the plastic part on this phone is meant for signals transmission..so if you block those areas..it will automatically effect the transmission..
Let's us wait for more response..
Click to expand...
Click to collapse
If you are seeing YouTube videos in landscape is problem video not load
Sent from my HTC One using xda premium
Camera Issue (Red/Purple Tint)
idrOiding said:
Camera Issue (Red/Purple Tint)
Click to expand...
Click to collapse
Please write a mail to HTC if you are unhappy with your device quality..
Here is the link for that
http://www.htc.com/in/contact/email/
They should at least know the problems you are facing with this device!
What are the problems that are happening to your HTC BUTTERFLY S and state which one you currently have?
Sent from my HTC Butterfly using xda premium
daorderdillon said:
What are the problems that are happening to your HTC BUTTERFLY S and state which one you currently have?
Sent from my HTC Butterfly using xda premium
Click to expand...
Click to collapse
901e red:
-sound crackling with bass at high volumes using in ear headphones
-hiss with IEMs and cpu noise on left channel
-volume messes up (beats volume gain reversed or no gain on either mode) after plugging in headphones while speaker is playing music
Latest update also adds charging percentage animation when charging phone and you cant turn it off unless you turn the phone on standby and charge it as such
FYL21 said:
901e red:
-sound crackling with bass at high volumes using in ear headphones
-hiss with IEMs and cpu noise on left channel
-volume messes up (beats volume gain reversed or no gain on either mode) after plugging in headphones while speaker is playing music
Latest update also adds charging percentage animation when charging phone and you cant turn it off unless you turn the phone on standby and charge it as such
Click to expand...
Click to collapse
I am 901s red and don't have problems with mines at all but I didn't get my update. I also notice some phones came in an open box and mines came sealed I am now wondering if all the 901e have the same problems you do
Sent from my HTC Butterfly S using xda premium
daorderdillon said:
I am 901s red and don't have problems with mines at all but I didn't get my update. I also notice some phones came in an open box and mines came sealed I am now wondering if all the 901e have the same problems you do
Sent from my HTC Butterfly S using xda premium
Click to expand...
Click to collapse
I got mine in a box with the imei on the box so it did not come with stickers. It was purchased from PDA king which I think is an official seller as their main store is also official HTC service center in Taiwan. HTC Taiwan seems to partner with such store (also Fat Lizard lol weird name) s their employees are HTC.
Then again tsokh says he has similar problems on the 901s
FYL21 said:
I got mine in a box with the imei on the box so it did not come with stickers. It was purchased from PDA king which I think is an official seller as their main store is also official HTC service center in Taiwan. HTC Taiwan seems to partner with such store (also Fat Lizard lol weird name) s their employees are HTC.
Then again tsokh says he has similar problems on the 901s
Click to expand...
Click to collapse
I saw also that there were early editions also
Sent from my HTC Butterfly s using xda premium
daorderdillon said:
I saw also that there were early editions also
Sent from my HTC Butterfly s using xda premium
Click to expand...
Click to collapse
hmm, mine was purchased in late August, but perhaps it was one of the earlier models as the store is relatively small but then again it's part of a rather large computer market (NOVA). I wonder if any other Taiwanese users here can confirm my problems.
I think a lot of headphone amps will have distortion if volume is too high, I have an iPad 2 and I think it has an amp as its volume level is very similar to the Butterfly s, probably a tad higher. It has a similar distortion with IEMs but only at the absolute highest volume setting (which is way too high for my ears anyways). With over-ear headphones it sounds fine at max volume. With my Butterfly s, however, I notice it at 12/15 of the maximum volume already (which I consider my ideal listening volume to block out noise and hear more of the music). I do not notice any distortion with anything else but slow bass notes. The high pitched CPU noise only happens between tracks although there is still some hiss going on (only very noticeable in very quiet parts with IEMs - update seems to have fixed the continuous hiss after music is stopped).
Really should have asked for a replacement in Taiwan but I only had one week before I returned to Canada, and also took a few days going to Macau . I don't want to have it RMA'd here in Canada because it is primarily an Asian product plus so many people complaining about HTC's RMA service. (more or less so in Taiwan, probably slightly better)>
Droider.se a Swedish HTC fan site said they had similar problem as mine with a partially "broken" UrBeats headphones while a new UrBeats sounds fine. Well I think Beats headphones have higher impedance so they might not distort as much (but then I'm not a fan of the Beats sound)
Received mine through negri electronics, and am not happy!!!!! The phone itself is amazing, but i do have one dead pixel!! And it squeaks when bending a little. I can live with these minor problems. What i cant live with, is the fact that i paid 750.00 for a NEW phone, and got one already opened!!!! I assumed that it was standard operation procedure, to make sure the device worked, and wasnt cracked, or shattered etc. etc.
Boy, was i wrong!! Seems like Negri, has a "open box special" on their website. Lol! I must have got in on this deal unknowingly!!!! At twice the cost! Im gonna post a couple screenshots, and i suggest anyone else who has had this happen, stand up, and say something! Ive been sending email after email trying to reach a manager. I will contact better business if i have to. This is unacceptable, and im not gonna settle for a bargain phone, at a full retail price!!!
If u notice, in the screenshot, there is no mention of a "open box special" because, thats not what i paid for!
https://db.tt/7cp9WrDm
https://db.tt/XRYUhta4
Sent from my HTC Butterfly S using XDA Premium 4 mobile app
zounduser said:
Received mine through negri electronics, and am not happy!!!!! The phone itself is amazing, but i do have one dead pixel!! And it squeaks when bending a little. I can live with these minor problems. What i cant live with, is the fact that i paid 750.00 for a NEW phone, and got one already opened!!!! I assumed that it was standard operation procedure, to make sure the device worked, and wasnt cracked, or shattered etc. etc.
Boy, was i wrong!! Seems like Negri, has a "open box special" on their website. Lol! I must have got in on this deal unknowingly!!!! At twice the cost! Im gonna post a couple screenshots, and i suggest anyone else who has had this happen, stand up, and say something! Ive been sending email after email trying to reach a manager. I will contact better business if i have to. This is unacceptable, and im not gonna settle for a bargain phone, at a full retail price!!!
If u notice, in the screenshot, there is no mention of a "open box special" because, thats not what i paid for!
https://db.tt/7cp9WrDm
https://db.tt/XRYUhta4
Sent from my HTC Butterfly S using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Damn that really sucks. so much for 440 ppi though because I thought you wouldn't be able to see a dead pixel lol.
I think squeaking when bending is somewhat unavoidable my One X+ also made creaking sounds when bending. They're both "plastic" phones though the HOX+ has a really nice unibody it feels rugged. I bought the BS mainly because I would want an unlocked phone to use when travelling, unfortunately, the next time I go to Taiwan I think I'll need to take up 2 weeks for RMA and who knows, it might not even be the headphone amp but the DAC itself or something else...
Do you have problems with audio quality such as bass crackling?
FYL21 said:
Damn that really sucks. so much for 440 ppi though because I thought you wouldn't be able to see a dead pixel lol.
I think squeaking when bending is somewhat unavoidable my One X+ also made creaking sounds when bending. They're both "plastic" phones though the HOX+ has a really nice unibody it feels rugged. I bought the BS mainly because I would want an unlocked phone to use when travelling, unfortunately, the next time I go to Taiwan I think I'll need to take up 2 weeks for RMA and who knows, it might not even be the headphone amp but the DAC itself or something else...
Do you have problems with audio quality such as bass crackling?
Click to expand...
Click to collapse
Mine came in open box too, but I bought it from local seller, as the phone would cost me more than 1000$ with customs taxes. anyway, I checked if everything works during a week including testing for dead pixels. I don't hear any squeaking when bending. Regarding the sound, I have the same issue as FYL21, but I really don't bother about it, as I don't listen to music on such volume level when the hiss or crackling are noticeable with my stock headphones. However, I still prefer listening to music with high-impendance earphones (borrowed AT ESW9 from my friend for some time - really like the soundstage).
zounduser said:
Received mine through negri electronics, and am not happy!!!!! The phone itself is amazing, but i do have one dead pixel!! And it squeaks when bending a little. I can live with these minor problems. What i cant live with, is the fact that i paid 750.00 for a NEW phone, and got one already opened!!!! I assumed that it was standard operation procedure, to make sure the device worked, and wasnt cracked, or shattered etc. etc.
Boy, was i wrong!! Seems like Negri, has a "open box special" on their website. Lol! I must have got in on this deal unknowingly!!!! At twice the cost! Im gonna post a couple screenshots, and i suggest anyone else who has had this happen, stand up, and say something! Ive been sending email after email trying to reach a manager. I will contact better business if i have to. This is unacceptable, and im not gonna settle for a bargain phone, at a full retail price!!!
If u notice, in the screenshot, there is no mention of a "open box special" because, thats not what i paid for!
https://db.tt/7cp9WrDm
https://db.tt/XRYUhta4
Sent from my HTC Butterfly S using XDA Premium 4 mobile app
Click to expand...
Click to collapse
thats bad lol i had to tell you all it didnt make sense the box coming open because my friend got one from fgs trading on amazon and we sent it back the camera was not focusing and that too came in an open box
901s- makes a squeaky sound at the back of the phone near the volume rocker when push or pressed
-speaker cracking sometimes at high volume
Anyone has any problem s like this???
Sent from my HTC Butterfly s using xda app-developers app
That's not a big issue lol
Sent from my HTC Butterfly s using xda premium
Bryannrx said:
-speaker cracking sometimes at high volume
Click to expand...
Click to collapse
Are you also getting headphone crackling at high volumes with bass?
Test song: https://app.box.com/s/71ernfnfrucms6iggetk
I think a little bit of crackling with speakers is somewhat normal; a lot of people with HTC One reported the same issue as well, to which turning Beats audio ON might actually stop it because it lowers the volume of the speaker while for headphones it increases volume slightly.
I think this 1.9gHz Qualcomm chip is quite problematic considering the Galaxy S4 had very similar audio problems using headphones... It seems to only affect some units though. The problem is nobody else has reported such problems to HTC so they think mine should be RMA'd and I don't think everyone has this problem. If the problem lies within the DAC, I am not sure if they can replace the SoC...
As for the creaking you have noticed, it seems like there is a space of air near where the volume rocker is. It isn't much of a problem
Stupid question here but what is the different between the E and S models? Does one have different specs or something along those lines?
Datafiend said:
Stupid question here but what is the different between the E and S models? Does one have different specs or something along those lines?
Click to expand...
Click to collapse
the only difference is that 901s supports LTE frequencies, 901e doesn't have LTE. All other specs are similar.
tsokh said:
the only difference is that 901s supports LTE frequencies, 901e doesn't have LTE. All other specs are similar.
Click to expand...
Click to collapse
Ah. Thanks for the clarification.
FYL21 said:
Are you also getting headphone crackling at high volumes with bass?
Test song: https://app.box.com/s/71ernfnfrucms6iggetk
I think a little bit of crackling with speakers is somewhat normal; a lot of people with HTC One reported the same issue as well, to which turning Beats audio ON might actually stop it because it lowers the volume of the speaker while for headphones it increases volume slightly.
I think this 1.9gHz Qualcomm chip is quite problematic considering the Galaxy S4 had very similar audio problems using headphones... It seems to only affect some units though. The problem is nobody else has reported such problems to HTC so they think mine should be RMA'd and I don't think everyone has this problem. If the problem lies within the DAC, I am not sure if they can replace the SoC...
As for the creaking you have noticed, it seems like there is a space of air near where the volume rocker is. It isn't much of a problem
Click to expand...
Click to collapse
Some ppl are having software issues and some isn't we want to kno which phone has the problems
Datafiend said:
Stupid question here but what is the different between the E and S models? Does one have different specs or something along those lines?
Click to expand...
Click to collapse
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
I am using 901e. I have a serious purple camera tint issue.
Sent from my HTC Butterfly s using xda app-developers app
What u mean purple tint send a photo image
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
daorderdillon said:
What u mean purple tint send a photo image
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I mean that you can notice purple color in picture when you take a picture in low light condition. You can Google for more information and sample picture. Here are some keyword to search "HTC purple camera".
Sent from my HTC Butterfly s using xda app-developers app
Have any of you other users experienced repeated speaker failure on same device? I just sent my phone in for second time with lower speaker distortion/static. Seems to happen after about 2 weeks of receiving phone back from service. I keep all volumes below 50%, so I don't know what I'm doing wrong to have so many failur in short time. The phone has been through HTC service for camera module, lower speaker static and once again for lower speaker static, so 3 times now...I'm sticking with this phone because other than that it's been awesome for build, it's a newer dated one and have had it since new and overall great performance etc. HTC offered to expedite (overnight) me a possible (out of reps control) refurbished phone but I chose to stick with my current one because I know it's history. Overall HTC has been great to work with and they take care of shipping each time and turn around time has been a week or so just sux to continuously have lower speaker acting up. Thanks in advance for insight and comments/replies.
Sent from my EVO using xda app-developers app
ive had 3 replacement HTC ONEs already due to the speaker blowing issue and now i need to have it replaced again for the same issue.
Yea, it sux, I just wanna know what I'm doing wrong if it's something on my end...be it work environment (dust, metal in speaker etc) or too loud (which I usually don't turn up past 1/2 way) beats/no beats...
Sent from my EVO using xda app-developers app
I try a few fixes , disabling the google voice , change a few settings on mixer paths but the call quality and mic pickup is pretty bad. Was wondering if this is a hardware issue because a lot of posts has been up about how bad it is. I love this phone just got it but if this is the main issues that I used my phone =[. Any help or fixes I should check out because i have try many fixes.
I recently put a bug request up on their forums: https://forums.oneplus.net/threads/noise-cancelling-mic-too-aggressive.477798/#post-15452631
It seems the mic is a bit aggressive with third party apps. Easy way to tell is to use the stock camera and record a quick audio clip, it should be fine. Then, in another app (Snapchat for me) take a quick video and you'll notice a lot of popping or distortion for any audio that's not close.
is this a hardware or software issue, do you think i should return it or keep it? if its a hardware issue then its not worth it
Fulfill said:
is this a hardware or software issue, do you think i should return it or keep it? if its a hardware issue then its not worth it
Click to expand...
Click to collapse
It appears to be software, however I've read the original OP3 had a similar issue that was never really addressed--at least not officially. I'd say when we start to see some ROM's pop up those devs will have it handled, but I can't say for sure.
To be honest if this issue only gets fixed by ROM developers of custom ROMs I assume the 3t will not get my new phone
I was hoping that this issue got already fixed in 3t's Software but apparently it's not.
And OnePlus seems to not put any afford into this issue
They don't seem to put any attention! "They are aware" Is all i see. No real progress that one "LTE ZIP" will take away wifi calling. Im ordering a new phone in the coming days and might go with the zte axon 7 limited edition.
Sent from my SM-G935T using Tapatalk
I had the OPO which was great, then the OP3 which in CM14/14.1 there was an echo issue that the other side of the phone call would hear themselves, and now the OP3T has an issue with mic pickup in both regular calls and speakerphone. It feels like the quality is getting shoddy and the price is going up.
But I really don't understand why not more people are complaining about that. I read about that issue here in XDA first (but regarding the 3 and not the 3t). Then I really watched every review of the 3 on YouTube but the only one that was speaking about that problem was a German YouTuber (He is called SwagTab) in his review. No one else seemed to be aware of that problem (or didn't want to talk about it).
And I often read "it's a software problem". But why that problem hasn't been fixed already as it affects one if the essential parts of a smartphone: the microphone?
Don't know what I should think about that laziness or being unwilling to talk or fix that mess.
@bmwbasti When I had the OP3 it was narrowed down to we needed to wait for OnePlus to release the proprietary blobs for Android 7.x, but with OP3T it feels like laziness because they're still trying to please all the pissed off OP3 users and shafting the OP3T users in the process.
I think I haven't read anything about it but could it be that this issue is really fixes in the Nougat ROM that got released a few days ago for the 3? If so I could live with this issue until it's fixes in Nougat. But I think I will get my 3t not until Nougat is released anyway
Today is a sad day guys =[ i just RMA my one plus 3t , going to order the honor 8 they had an amazing sale for like 260$ i'm just going to see if i like the honor 8 , just going to be a temporary phone.. i mean why would such a good phone lack a bad mic =[
Very disappointed! The mic is a one of the most important parts of a phone. Ordered two one plus 3T devices but cancelled as soon as I came across this thread. Don't want to gamble with this.
Tried iPhone 7plus but miss my note 7. Want to go back to android, but can't find anything to substitute my note 7. Probably will go back to note 5.
Thanks to everyone who posted about this here
Sent from my iPhone using Tapatalk
Are there people who don't have this issue? Could every one check this please?
Sent from my iPhone using Tapatalk
Abu-khulzat said:
Are there people who don't have this issue? Could every one check this please?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Mic is just fine for me....if your implying to incall, haven't recorded anything as of yet to test that side, but as it works just fine during a call I'm not suspecting any issue's on the latter.....[emoji106]
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Just called OnePlus customer care to ask about this issue, they claim that they didn't have ANY complains regarding this for this model. Strange...
Sent from my iPhone using Tapatalk
Duncan1982 said:
Mic is just fine for me....if your implying to incall, haven't recorded anything as of yet to test that side, but as it works just fine during a call I'm not suspecting any issue's on the latter.....[emoji106]
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Click to expand...
Click to collapse
This seems to not be an issue while make a phone call "regulary" where your mouth is away only an inch of the microphone.
It seems to only happen when the "sound source" is not that near to the microphone as on calls.
I tested it myself with my son today. i sent him voice messages with WhatsApp. He said it's not that kind of clear like with my previous phone (HTC 10) but quality is still ok (while sound is muffled a bit) but it's so silent it's barely hearable when volume is set lower than 3/4. And he owns a HTC One M8 and that phone's speaker get really loud
Then i called him with WhatsApp but this time no messages but rather a voice call.
And now he said it's still not that clear than on my HTC 10 (but way clearer than before) but far louder and really good noticeable.
Topic: Really sad
Now there is a good amount of threads regarding this problem on OnePlus Bug Report section but it seems as if nobody of the staff cares about them...
My op3 is terrible every time I have gone to the service centre they would do a software reset and once changed the mic hardware but always acted as though I'm the only one with this issue. It's fine when I'm on speaker or through a headset but on a the normal phone mic the other end hears as though there's wind blowing
Almost all my callers complain that my voice is really muffled and they can't hear me well. Doesn't seem to matter if I have the phone to my ear, or using headphones. About 1/3 times, callers hear an echo of their own voice back at them, usually only for the first 30 seconds to a minute or so, then it stops. Really weird behavior and no idea if it's the mic or the radio or something else. Happens on all ROMS though. Started an RMA process to see if they can fix it. A chat rep hinted it might be a radio issue.
Phew glad mine is OK!
Sent from my ONEPLUS A3000 using Tapatalk
I also don't have any mic issue.