Bought the Note in Xda marketplace which was originally from Poland, and I obviously don't have US warranty here, since the note haven't officially released in US.
Just bricked my note last weekend like many people did, and tried 1000 times/ways to fix it, but without any success.
What should I do???? Any repair center suggestions, or Samsung customer care in the foreign country maybe?? Please advice
I already posted this in another thread where you asked the same question:
http://forum.xda-developers.com/showpost.php?p=23318967&postcount=697
Related
Hi,
I've bought a samsung Galaxy Note from Expansys-USA, unfortunately, the phone stopped working. Now, I doesn't turn on. I've tried every method, last step is to send for a repair, however I've sent an email to Expansys and no reply. I've called them, they told me to contact Samsung. Does Samsung USA help on international version Galaxy Note.
I need a clue here, please help me out of this, I'm missing my phone already.
Is there any way for N7000 warranty in US? The phone is unlocked international version and purchased from other country.. Wish someone can share experience for similar situation. Thanks!
chan_max said:
Is there any way for N7000 warranty in US? The phone is unlocked international version and purchased from other country.. Wish someone can share experience for similar situation. Thanks!
Click to expand...
Click to collapse
Samsung has "blocks" of warranty service. For Europe and North America - there are separate blocks. Extract from Samsung support:
"Samsung Electronics Ltd supports a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics Europe Ltd cannot guarantee the outcome."
So basically they "may but don't have to" repair European device in the US.
Moved To Q&A
Please post questions in the Q&A section
Absolutely not....you will need to send it back to the country from which it came if you need to get it fixed. I was in the same boat a while back with "The Monster" kernel fiasco...I just ended up buying a new phone instead...which actually turned out to be better than my last.
Hi there, International Galaxy Note community. I have a question I'd like you ask about when purchasing the International Note for use in North America.
Is there a valid warranty for the international Note if I purchase it in a different country and then use it in North America? Specifically Canada. If there is a valid warranty for the Note in Canada, can someone provide me with the terms of the warranty when in Canada?
Thank you for your help, International Note community.
Sent from my HTC Amaze 4G using Tapatalk 2
Good luck with that one....
I have just spent the last 3 months searching for usb ports and mainboards, repair shops in Canada, Europe and the U.S., Ebay for for broken N7000s and getting things working on Bell's network. And as of 15 minutes ago, I'm finally done fixing the last detail on the Note, and its back to normal. But what an ordeal it was...
Somebody else can tell you about the warranty. But you're probably on your own with this one. So your options if you have a hardbrick;
Search threads for a successful recovery..
Jtag repair...http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-note/
Ebay (like me..) for a broken screen N7000, which I used to replace my the motherboad and USB port. Mine was $265...
I would say hunt for a M/B. But the search was long, with many dead ends (Europe) and language barriers (India and Asia). And there are repair shops in Europe, but no shop will ship a phone via air (Thanks to 9/11).
Hope this cuts down on some of your search to repair your Note.
devonblue4u said:
Good luck with that one....
I have just spent the last 3 months searching for usb ports and mainboards, repair shops in Canada, Europe and the U.S., Ebay for for broken N7000s and getting things working on Bell's network. And as of 15 minutes ago, I'm finally done fixing the last detail on the Note, and its back to normal. But what an ordeal it was...
Somebody else can tell you about the warranty. But you're probably on your own with this one. So your options if you have a hardbrick;
Search threads for a successful recovery..
Jtag repair...http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-note/
Ebay (like me..) for a broken screen N7000, which I used to replace my the motherboad and USB port. Mine was $265...
I would say hunt for a M/B. But the search was long, with many dead ends (Europe) and language barriers (India and Asia). And there are repair shops in Europe, but no shop will ship a phone via air (Thanks to 9/11).
Hope this cuts down on some of your search to repair your Note.
Click to expand...
Click to collapse
Oh, no. I don't have a damaged Note. I was just looking to purchase one since I'm somewhere in Asia and have the possibility of picking up the international version. I just wanted to know about possible repair options if it ever did break.
So pretty much if I purchase a Note and it breaks down one day, then I am on my own. Correct?
Sent from my HTC Amaze 4G using Tapatalk 2
I need to know urgently where the international version of the S4 Active is made. I cannot find the info via Google. My cousin has ordered one from Handtec, and it has been held up by US customs since last Friday. First she was told that Handtec needs to send an FTC form; now Fedex is saying that all they need to know is where this phone is made. Needless to say, my cousin is furious. So, does anyone know? All I do know is that other Samsung phones have been assembled in Korea, China, and Vietnam.
Cant answer this question for the i9295 but the AT&T version was made in Korea (or mine was at least)
Now here is a road map to where you need to post questions in the future:
1. Hit backspace 2Xs 0.2 seconds(depending on your speed)
2. Click "Galaxy S 4 Active Q&A, Help & Troubleshooting"
3. You have reached your destination
It's just as well that there were no replies to my question. I was able to convince my cousin to cancel the order and buy it from a US retailer. She just got it a few hours ago, and according to the product code sticker outside the box, the phone was made in Korea.
This is not really S5 specific but I wanted to share my frustration with Samsung support anyway, as this could happen to S5 owners too. I am in the Netherlands and bought a Samsung product here in the Netherlands but it is also sold in the US. I was having problems with this product and tried to google for a solution, I couldn' t find a solution but did find the US support page, I contacted the chat, they referred me to the dutch support but as it is a holiday here they are closed, so I came back to the US support who seemed to be manned. They refused to give me any answers, instead referring that they only can give support for products sold in the US. I give them the US page for the product I need support for, again the same answer only support for products sold in the US. So I tell if I need to set up a US VPN to get help.... and I eventually do I and get a different operator and ask the same question. I am asked if I am from Holland and I think WTF, I am using a VPN service, check my IP and yes I am in the US. So I try a different VPN and ask the same question, I am asked the same question: if I bought the product in the Netherlands, now I decide to outright lie and tell the operator I bought the product in Chicago (where I appear to be) and he just answered my question...
So, one person out of millions with a fairly abnormal situation has a bad experience with Samsung support and now all S5 owners should take caution?
Most S5 owners bought their phone through a carrier and 9 times out of 10 won't even have to deal with Samsung if an issue arises.
Call me crabby, but I see this as essentially a non-issue. Oh, and sorry you had to go through that bad experience.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
And this is a problem because....i mean you buy from US, you get US service, you buy dutch, you get dutch service. It's not Samsung's fault your country has a holiday. There are many reasons why companies dont deal with outside countries. Rules, regulations, laws, language barriers. This is not Samsung's problem, this is your problem, nothing to do with the quality of customer service.
As an example, the European union, and Canada has rules that states that even if your warranty is over, the company is still responsible for their products if its within a reasonable delay of the end of warranty. Basically, if you buy a tablet, and you tablet breaks 2 months after warranty ended, by law, the company is obliged to service the product, this is not the fact in most other countries. You can't train an employee to understand all laws from all countries. For legal purposes, agents can only speak to customers that fall within their jurisdiction. Samsung, and many other companies do this because they do not want to be accountable for answers that dont reflect reality and then get sued for it.
Hey guys! Do not protect Samsung. Remember that the customer service is always the bad guys. Its bunch of part time afterschool workers who do not care. I have dealt with samsung, sony and HTC several times, it's always the same "retarded" answers I get. That said I do not know what we can learn from this thread. Everybody knows that when you buy hardware from the worlds biggest companies you are on your own if something happens....
What a lot of drivel! How ridiculous, you expect support from US for product you bought in another country where you live, where is the logic?
Nice thread.. hahaha