Note: I have searched the forums/google/youtube and done just about everything suggested.
I downloaded the SDK thinking my computer would notice the drivers ... it doesn't
I've installed, uninstalled, rebooted, power cycled, disonnected, reconnected, deleted, added etc... And Windows still does not recognize my Hero.
I don't know what to do now, as I thought I was going to just simply root and keep it moving, but I can't even get transfer contacts yet. Anybody have suggestions? Tips? Anything? I'm desperate here
Running: Vista x64
Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.
Dave2582 said:
Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.
Click to expand...
Click to collapse
I've done this too ... multiple times
Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)
Dave2582 said:
Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)
Click to expand...
Click to collapse
Sigh, tried this too. Windows just keeps telling me it cant find the driver - even when I direct it to the folder I've never had this happen with any other drivers I've installed
try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK
Kenpoman said:
try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK
Click to expand...
Click to collapse
Lol yea I've done that too. Maybe it's my system. I just plugged the damn thing in to my office computer and the phone recognized the USB, and on the computer I can see the mSD - none of which have happened on my system at home.
Thanks for all the help, if anybody else has suggestions feel free to keep em comin!
i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.
Kenpoman said:
i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.
Click to expand...
Click to collapse
I'd be happy to even get THAT far. My computer wont install drivers, my phone doesn't detect that its connected via usb, so I'm unable to mount. So there's no chance of even using SYNC yet lol. I guess I should be happy I didn't rush out to get that EVO just yet, cuz I'd kill over if I were having this problem with that phone. With the Hero, it's annoying cuz I can't transfer music or root yet.
The following accurately sums my emotional roller coaster the last 24hrs ...
... ... ... ... ... ...
I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.
Fazulka said:
I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.
Click to expand...
Click to collapse
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--
amorphouskev said:
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--
Click to expand...
Click to collapse
Pdanet is the only way my computer would recognize it also so that should work for u.
Papa Smurf151 said:
Pdanet is the only way my computer would recognize it also so that should work for u.
Click to expand...
Click to collapse
Didnt work. I kinda give up.
My phone only gives me the mount USB option when my PC is booting. As soon as I log in to windows that option goes away.
Sent from my HERO200 using XDA App
seriously try a to install a different version of sync first. i am using two different versions .
Kenpoman said:
seriously try a to install a different version of sync first. i am using two different versions .
Click to expand...
Click to collapse
Ok I've finally gotten the phone and computer to see each other. So I now have access to the SD card, however Vista still is not locating drivers.
Methods tried:
Installing, Uninstalling HTC Sync (various versions, new & old - including several reboots)
A tether program suggested in this thread
PDAnet
Directed Vista to folders with drivers.
Downloaded suggested drivers to Vista and pointed the system to particular folder
It's great that now I can take care of adding music etc... to the phone, but I had hopes of rooting as well, and it doesn't look like that's going to be a reality.
I'm still completely open to suggestions, and very grateful for all the assistance so far!
Since I just got this phone from asurion it's still on 1.5 would updating help? (I didn't want to update android for fear that I wouldn't be able to root, as I heard some update went out that prevented ppl from rooting)
-----------------
UPDATE:
I must have THE WORST Karma in the world, as soon as I posted this I stopped being able to see my SD card, and the phone keeps wanting to sync with HTC sync. No option to mount the USB anymore. I'm ready to bash my head and this phone repeatedly into a brick wall (after throwing my notebook off a balcony)
do you have sdk installed.
i had a hell of a time and ended up installing sdk in mydocuments instead of the root C:
again this is just one computer. my windows 7 machine was good from the start.
i haven't tried vista yet.
let me retrace my steps and see if i can help
this is also an option for rooting http://unrevoked.com/
i haven't tried it myself but you can download it to your phone and with a file explorer you can install it.
I've given up. This issue has made just pushed me completely away from Windows. I've realized that practically any USB device plugged in (except my old win mobile device) isn't recognized. Switching to Linux and hopefully a more compatible android experience.
Thanks for all the help!
Sent from my HERO200 using XDA App
My only thought (after having similar problems at work) is that there are still driver issues. I found a program called USBDeview that can be used to remove drivers left behind by other removal methods. It requires admin rights, so if you don't have those, sorry. If you still want to try, the program was a free download found using Google. Remove the drivers, reboot, and give it one more try.
I am using a factory unlocked HTC HD7 for international operators. Recently, I updated my phone to Mango. Before Mango, every thing was well. But now, I can't update and install Apps from marketplace over wifi . updates procceed till 50% and goes back. The error says: "my connection is too slow or update your device by zune and retry. My phone is up-to-date on Zune software. I cant even install apps thru Zune software via cable. I have been doing almost everything mentioned on forums like these for the last couple of weeks with no result. Could someone please please help me to resolve this issue???
Thank you
yasiru3012 said:
I am using a factory unlocked HTC HD7 for international operators. Recently, I updated my phone to Mango. Before Mango, every thing was well. But now, I can't update and install Apps from marketplace over wifi . updates procceed till 50% and goes back. The error says: "my connection is too slow or update your device by zune and retry. My phone is up-to-date on Zune software. I cant even install apps thru Zune software via cable. I have been doing almost everything mentioned on forums like these for the last couple of weeks with no result. Could someone please please help me to resolve this issue???
Thank you
Click to expand...
Click to collapse
Check Cellular settings and turn them off while using wifi.
Download a bandwidth checking App from market place and check wht bandwidth ur mobile is getting.
Thank you for replying
I keep my cellular setting always off. The problem is i am unable to download any app from marketplace. Neither over wifi nor thru Zune software.
yasiru3012 said:
Thank you for replying
I keep my cellular setting always off. The problem is i am unable to download any app from marketplace. Neither over wifi nor thru Zune software.
Click to expand...
Click to collapse
Well Since You are on Mango, Soft Reset ur phone from Settings and check again.
Please backup ur data first
Did you mean hard reset?? I have done a hard reset from settings>about but still no change. It goes to 50% then displays "Attention Required. Tap here" and when i tap another message displays "There's a problem installing the application. Tap and hold the application, then tap retry. If this issue continues, try updating your device by Zune and try again." I have even restored my phone to a restore point available in Zune, but unfortunately it's a post mango restore point. I don't have a backup of pre-mango restore point
Hi,
as the title suggests I have problem flashing HSPL. I've already done everything the original thread says when encountering USB problems e.g. other USB port or cable. I have also installed the "enablerapinew.cab" and used both manual and automatic mode of "Topaz-HardSPL_V5_09R6.exe". I have tried using "SSPL-Manual-TopazV5_09.exe" as well.
I already created a ticket adressing that problem a few days ago but haven't received any answer yet. (Ticket #458139)
The result ALWAYS is that as soon the phone shows the SSPL screen - no matter how it was brought to that state - the connection to the PC is lost. Windows Mobile Center then shows it as not connected. Before that it was always connected and synced perfectly fine. As a result I get "Error 260: CONNECTION".
I have Win 7 Pro 64x and no access to an XP PC.
Would be great if anyone could help since I have no idea what else I can try to make it work.
you need drvupdate-amd64 to be able to reconnect the device to the PC
Hakim Rahman said:
you need drvupdate-amd64 to be able to reconnect the device to the PC
Click to expand...
Click to collapse
When I try to install the file, it says I already have a newer version installed. Do I need to uninstall the version I have to be able to install this one or does that mean I have a different problem?
EDIT:
I downloaded the most recent version from Windows' Homepage and it worked!! Problem solved, thank you very much
Hello all.
this problem has been driving me bonkers.
i've been trying to register my phone so i can finally upload and install other apps onto my htc hd7.
Steps i do:
1.) Open the Windows Phone Developer Registration
2.) Enter my Windows Live ID and Password
3.) Wait.
After a while, it will say "Connecting to phone....." then an error message saying "Unable to connect to phone. Please check that the Zune software is running and that the Zune's sync partnership with your phone has been established." pops out.
I already have Zune running.
i already updated the SDK to 7.1
I already tried "Forgetting" the phone on Zune and reestablishing a connection.
none seem to work.
please help.
(and yes. i have tried googling every possible solution to this problem. none seem to work. even resetting.)
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse
turn on usb debugging that should do it if not here are the drives if you got a lock screen like swipe or pin code it wont work so make sure the phone is not locked
http://forum.xda-developers.com/showthread.php?t=2191279
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
try changing the usb cable
ez53436 said:
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
Click to expand...
Click to collapse
im on mac as well when i plugged my htc in and it told me to get htc Sync Manager, it installed the drivers as it loaded so maybe uninstall Sync Manager plug the phone in see what happens
I tried uninstalling sync manager and trying again but nothing happens. And I don't know how to delete the drivers or install them. I've seen a couple of download links to "mac" drivers for the HTC one, but they actually end up being .exe files. HTC support has pretty much given up and told me to go with a third party sync manager.
Anyone know where I can uninstall or install the drivers? Thanks
Sent from my HTC One using xda app-developers app
bump
anyone able to help?
filetransfer mac/htc android
ez53436 said:
bump
anyone able to help?
Click to expand...
Click to collapse
I had the same issues and ended up using android file transfer for mac..
google "android file transfer mac" and you'll find it.
it's pretty fast and much better than sync manager.. you can leave sync manager installed, i think it's still using the drivers of the installation.
HTC Device Not Recognized Locked
I was having the same problem, and what solved it are the following steps:
1. Go to settings
2. Click on Developer options
3. Uncheck USB debugging (this was recommended in another forum)
4. I also turned Developer options off
5. Plug your phone back in
6. After I performed the previous steps, my computer installed device software, and once that was completed, the HTC Sync Manager recognized my device and allowed me to sync it.
Operating system Windows 7 with an i5 processor
Hope this helps.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse