Hi
I was wondering if anyone has encountered the following problem...
When I make a call or receive a call the person on the other end of the conversation says that I sound really quiet and that they can barely hear me. I have tested this myself and found the audibility very poor.
I've a Eurpoean model, operating on the o2 network in Ireland
Please don't flame me and tell me I should have searched as I have read the other thread on "call voice quality issues" and this is a seperate issue as in that thread they claim that they sound robotic to the other person whereas I sound fine but just barely audible
Any help would be greatly appreciated as it is a major issue with the phone.
Also please ignore my signature as I haven't had a chance to update it and I've a very poor internet connection at the moment so I can't do it right now
Thanks
Hi,
I'm also using the Diamond on O2 in Ireland and I've not experienced that issue. People seem to be able to hear me fine.
Could be a firmware issue. My stock ROM was some old ME firmware but I've since flashed to 1.93.401.2 WWE. Works very well in all respects, and you never know it could help with your volume problem.
Hi thanks very much for the reply
Hoped someone else from Ireland would see my post
What radio are you using and what SPL?
Where did you find the ROM & radio? I searched for the ROM reference you gave in your last post but it showed up nothing. I'm probably not searching correctly though. I want to make sure I flash an identical version to yourself to ensure I have a successful resolution to this problem cos its driving me mad at the moment
Thanks
Hey, sorry for taking so long to reply.
I upgraded to [ROM][WWE]HTC_Europe_1.93.401.2_Radio_Signed_Diamond_52.29.2 5.12_1.00.25.05_Ship (post is here) after first flashing my Diamond with Unsigned-Hard-SPL-Diamond-OliNex from here.
Having done that, my radio is at 1.00.25.05 and the ROM version is 1.93.401.2 WWE. After putting on the HardSPL, I flashed the actual ROM but I didn't take any extra steps to upgrade the radio. Seems like it was included in the ROM update I downloaded. I see tutorials around the place for flashing a different radio, but that didn't seem necessary in my case.
I should also mention that my Diamond is DIAM100 (reset whilst holding the Volume Down key to check if yours is a DIAM100 too) as I think there are issues using certain SPLs with different DIAM versions.
Having done this upgrade, Opera is much faster and more stable, TouchFLO is very fast and smooth and everything is generally hunky dorey. The Diamond goes together pretty well with O2 Billpay and the 250mb data add on. I don't understand this iPhone hysteria where people are thrilled to have an 18 month contract for at least 45 quid a month. Go Diamond go.
thanks a million for your reply
After spending most of the day reading I managed to get the problem solved by installing hard SPL and updating the radio... I'm not sure how it fixed it but it did so I'm happy
I'm on o2 prepay... unlimited texts to any network is very appealing... would love a data package but don't want to be tied to a contract
thanks again
Good stuff.
Would still recommend upgrading the main ROM aswell though, its much more stable and smooth than the stock ROM.
Adios
Dave
I had the same complaint. Everytime I talked to someone, they complained about the quality of my phone call.
I called HTC and they said when the new ROM came out, it would help. It had something to do with the lack of 3G or another band.... I can't remember which band but the point is, for us, in the US, the choice of bands was the problem.
Now that I've updated my ROM, I've had no issues.
Mark
I have this issue. I hear the calls loud and clear but the person on the other end claims they can hardly hear me.
I'm using ROM 1.93.456.2 WWE from 7/10/08
Radio 1.00.25.05
Any recommendations on what to do?
Thanks
hi
in my case it was my microphone that was broken on the phone
i returned the phone to HTC to repair it and since I got it back its working perfectly
The way to check if the microphone is not working is to record yourself talking using the voice recorder. That will tell you if it's the microphone or not
Thanks. I checked and, although it isn't going to win any sound quality awards, I don't believe it's broken.
I'll maybe compare it to my Touch and see if there is an obvious difference before proceeding.
Hopefully it can be corrected in a software change...
I think I have the same problem. I posted it on the "Support Centre" thread.
My Diamond was working fine, I did some ROM updates with no problem. One day my wife started complaining that she could barely hear me. That was the case with everybody else. I could hear them perfectly but my voice was too low for them. Checked the volume and restared the Phone with no results. After a lot of random testing the phone came back to normal. This problem happened again a few days later and I noticed that people could her me fine when i was using the stero phones, but could barely hear me through the embedded mic on the Phone. This time only a hard reset was able to bring the phone back to normal.
Now things are worse! After a hard reset or a new ROM update the phone works fine for a few hours than the problem starts and nothing can bring it back to normal (only a hard reset).
I dont think it is a hardware problem because the phone works after the hard reset, but I tested some different ROMs an the problem persisted.
At the moment I am downloading other ROMs and RADIOs to see if it does any good. If someone has any idea I would love to hear it!
Thanks in advance.
@ Maddog
That sounds exactly the same as the way my problem progressed
I tried numerous radio's & rom's to try solve the problem and immediately after installing a new rom or radio the microphone worked (therefore i assumed it was a rom/radio issue) but like you it stopped working soon afterwards
Eventually no matter what rom I installed no one could hear me on the other end of the call and after ringing HTC they told me it must be the microphone. I sent it back and they fixed if for free. Must say I was impressed with their service
Thanks Lassykk,
Not a good news for me as my cell is from europe and I live in Brazil... well, I think I am going to buy a Jawbone2 Bluetooth headset and will try to live with the problem untill I travel back to europe on the end of the year.
Thanks.
I live in ireland and my nearest repair centre is in the UK. They were happy for me to send to the UK and they fixed it and sent it back to me with minimal fuss.
I assume you could send it to your nearest repair centre. Might be worth looking into it. You need proof of purchase though if you bought it off ebay or somewhere you didn't get a receipt
Hope this helps
Hello guys,
I am new to posting so I hope I am not breaking any rules here. I have been using my Tilt for almost 2 years now. I recently flashed to the TPCE Ultimate rom and it owrked great for a few weeks. Now all of a sudden the sound will not work from my phone's speaker and apparently callers cannot hear me either. Everything works via bluetooth, so I am assuming it is only the speaker and mic. I have read the threads regarding the radio issues and have flashed every radio on the list. I have also flashed back to an ATT rom and reverted the radio to the original one. Still same issues. I thought the speakers could have just gone bad, but after flashing the Stock rom I get sound during the cheesy ATT 3g splash screen. Once it starts up however no sound again. Anyone got any ideas what could be wrong. Thanks to in advance to anyone who takes the time to respond.
Cheesy, exactly.
Well, I am in the same boat.
Will someone help us, please?
When I got my gear and Note 3 (from a guy on Craigslist) it worked perfectly. My very favorite App was "Pattern Dialer", which made it possible to speed dial from the Gear, and launch/hear the calls on the gear.
Then, I switched from Page Plus to Verizon, and the phone upgraded to Android 4.4.4. And pattern dialer stopped working.
I purchased another note 3 running 4.3, (and rooted it to prevent upgrades) in hopes that would solve my problem, but it didn't.
Does anyone have any ideas as to why this isn't working or what I should do to make it work? I've got $100 if someone can make it work on one of my phones.
I have a toddler, and being able to answer and make calls from my wrist was really amazing. Please help me get it back.
Thanks so much.
Microphone not working on calls accept bluetooth or speaker
I have VS980 ... I rooted phone through stumproot about a year ago.... the sofware version in my phone is the 26A currently and of coarse being rooted doesnt allow OTA firmware updates to be installed for 28A then Lollipop 39A: ... ive noticed about a week ago that my microphone on phone calls and google voice search have stopped working accept on speaker or bluetooth for phone calls and bluetooth only for voice search ... being the phone is running on 26A version, I believe it is a software upgrade issue because the phone still works on speaker ... now here are my questions if anybody can help me:
1) Is there a way to push the software update without losing root access ? ... I did however backup all files, contacts, pics, etc to verizon cloud in case unroot or factory restore is necessary
- if anyone can provide me with the links to do this or even to unroot the phone in worse case scenario so i can upgrade including any flash tools or or even if there is an updated mic driver I can
- is there just a simple way to update my microphone driver without affecting root?
- I have been researching this for past week and have a few links I have found accept I am unsure which tool kit would be necessary if any for this issue
Thank you so much if you could help me...
Obz
ok so i recently purchased a Verizon Droid Turbo (XT1254) with Build Number: SU4TL-49 and System Version: 23.21.49.quark_verizon.verizon.en.US.vzw, Its not unlocked or rooted and has android 5.1 stock rom.
now the problem is that from time to time the phone acts up and when i receive or make a call, neither I nor the person being called / calling can hear each other. sometimes it requires that i hard reboot to get it to work and sometimes even that doesnt work so i have had to do a factory reset a couple of times. and i have the following questions:
1) is this a hardware issue or software?
2) will rooting and moving to a different rom fix this issue?
3) i have also noticed that when i plug in any headphone, there is no headphone sign coming on the screen and i can hear sound from both the headphone and phone speakers. can that be linked? also is this problem specifically hardware based or some fault in software can cause the same issue?
i tried searching for this problem but couldnt find a topic about it or one which dealt with this problem.
UPDATE EDIT: after some time the problem came back and this time i have found a much more viable solution to the problem. the problem itself is in the dialer app of the mobile, which is why rebooting usually solves the issue. but the problem with this solution is that you will need to update to the latest firmware available on the XT1254 through Verizon. I've personally have had to pay for the root and then manual update since the update could not be downloaded in my country. this is what fixed this irritating issue for me so i thought i would share it.
UPDATE EDIT 2: so after reading all about the issue, if found that it is indeed the dialer app, no idea why but it messes up even after i tried multiple roms. final solution which has got it working for me again is the installation of a dialer app by the name of Exdialer found on the playstore. https://play.google.com/store/apps/details?id=com.modoohut.dialer&hl=en, after thorough diagnosis i came to the conclusion that the stock dialers use the noise cancellation feature (which seems buggy, mic fault or software, im not sure), alternate apps like Exdialer / Truecaller do not and it works fine while utilizing a single mic. just to make sure that you are facing the same issue, do a voice call on whatsapp and see if the other person can hear your voice, if they do, then give this solution a try.
1. Sounds like a hardware issue to me.
2. Probably not if it is hardware related.
3. That could be caused by bad headphones, but in this case it might be linked.
If you purchased this new, I'd recommend trying to get it replaced under warranty. Motorola factory warranty is 1 year from the date of new purchase, and it's very easy to get them to send you a replacement. When I had my warranty replacement sent to me, it even looked like the device was new and not refurbished, which is what a Verizon warranty claim will get you.
i checked it today and found the hardware issue to be true.
when the problem occurs, plugging a headphone in and then removing it fixes the issue.
unfortunately i bought it used and there is no warranty, however i can try to get it replaced with a similar handset.
thank you for your reply.
Mine did this as the battery was dying/dead. Replacing the battery fixed it immediately.
i faced the issue even on a full battery. i was led to believe that it was the headphone jack because plugging in the headphone during such an instance would allow me to hear the callers voice and the removing the headphone would revert it back to normal.
i have cleaned out the jack since then and i have yet to face the problem again. not really sure what was causing it to earth.